Application Manager User’s Guide v.2.5.
V Legal Notices Product specifications are subject to change without notice and do not represent a commitment on the part of Avid Technology, Inc. This product is subject to the terms and conditions of a software license agreement provided with the software. The product may only be used in accordance with the license agreement. This product may be protected by one or more U.S. and non-U.S patents. Details are available at www.avid.com/patents. This document is protected under copyright law.
Copyright 1996 Daniel Dardailler. Permission to use, copy, modify, distribute, and sell this software for any purpose is hereby granted without fee, provided that the above copyright notice appear in all copies and that both that copyright notice and this permission notice appear in supporting documentation, and that the name of Daniel Dardailler not be used in advertising or publicity pertaining to distribution of the software without specific, written prior permission.
This product includes software developed by the Apache Software Foundation (http://www.apache.org/). © DevelopMentor This product may include the JCifs library, for which the following notice applies: JCifs © Copyright 2004, The JCIFS Project, is licensed under LGPL (http://jcifs.samba.org/). See the LGPL.txt file in the Third Party Software directory on the installation CD. Avid Interplay contains components licensed from LavanTech.
Contents Using This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 If You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Avid Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Update Workflow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Chapter 6 Working with Subscription Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Support Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Grace Period . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using This Guide Unless noted otherwise, the material in this document applies to the Windows® and Mac OS® X operating systems.The majority of screen shots in this document were captured on a Windows system, but the information applies to both Windows and Mac OS X systems. Where differences exist, both Windows and Mac OS X screen shots are shown. n The documentation describes the features and hardware of all models.
If You Need Help Symbol or Convention Meaning or Action Italic font Italic font is used to emphasize certain words and to indicate variables. Courier Bold font Courier Bold font identifies text that you type. Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the mouse action. For example, Command+Option+C or Ctrl+drag. | (pipe character) The pipe character is used in some Avid product names, such as Interplay | Production.
1 General Information Application Manager is an instrument that facilitates all the operations that relate to application download and activation, subscription prolongation, and other product licensing activities. With Application Manager, you can manage your downloads, installs, updates, product activation procedures, support plan, subscription model, receive Avid news and advertisements, and try new offerings without having to go to Avid's Web store.
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2 Getting Application Manager There are two ways to get your copy of Application Manager: • Installing a standalone version of Application Manager, • Installing Application Manager as part of the installation process of an Avid Editing Application. Installing a Standalone Version of Application Manager You can install Application Manager without installing an Avid Editing Application (Media Composer, Pro Tools, or Sibelius). To install Application Manager, do the following: 1. Go to the Avid.
Installing Application Manager Along with Avid Editing Application You can get your copy of Application Manager when installing an Avid Editing Application. For example, when you install Media Composer, Pro Tools, or Sibelius, you are prompted to install Application Manager along with it. If you have a lower version of Application Manager installed, it will be overwritten with the current one during installation of the Avid editing Application.
3 Working with Application Manager Application Manager functioning can be configured according to your needs - to adjust its functions, click the Settings button in the upper right corner of the Application Manager window.
Settings The Settings drop-down menu can be found in the upper right corner of Application Manager and appears as follows: Click the Settings button to open a drop-down list to choose the following: t Go to My Avid.com - click to go to the MyAvid.com login page. If you save your login credentials within the browser, you will be automatically logged in. t Go to Knowledge Base - click to go to the Avid Knowledge base to search for solutions.
If any of these options are selected, the desktop application is activated to show the corresponding notifications - popping up notifications appearing from the tray icon. Clicking the notification opens the corresponding tab of Application Manager, where you can then make further decisions. If both options are deselected, the application runs only as a service without showing notifications. The appearance of the notification depends on which Application Manager tab it refers to.
machine , each of them can decide if he wants to permit collecting data. The decision of each user on allowing collecting data is registered in the registry locations (for Mac OS X user in the user home location) specific for each user. • Administration - click this option to administer your work with Application Manager. - Allow Admin Functions - administrators of Application Manager use this option for preventing users to work with specific features of Application Manager.
Working under the restricted mode, you will experience the following restrictions: • On the Apps tab: The Download / Update / Install buttons are unavailable.
• n On the Licensing tab, any license details and operations cannot be modified: - Cannot select the license activation method. - Cannot edit the license and backup server in case of the floating activation method. - If the product was activated before switching to the restricted mode, the license details will be hidden under the restricted mode. If the product was activated with the floating license, you can still deactivate the floating license while working in the restricted mode.
The following apply when in administrator’s mode: • All the features of Application Manager are available. • The Allow Admin Functions option is selected. • The Restricted label is removed from the Application Manager title bar. To turn the restricted mode on, do one of the following: n • Relaunch: right-click the Application Manager system tray (or Dock) icon and choose Quit to quit from Application Manager UI.
- Allow Auto-Install - allows you to silently install applications in the background. See Automatically Install Applications in the Background . - Allow Auto-Update - allows you to automatically perform an update on any installed applications that have an update available. See Automatically Update Applications. - Download Plugins - select this option to allow Application Manager to automatically download all updates available for plug-ins installed on your computer (according to your purchases).
3. Enter an Administrator name and password and choose to Accept the License Agreement. 4. Click OK. Once any downloaded applications are in the “Install” status state, they will be installed silently in the background. n In the event that your administrator user name or password has been changed, the window will open to prompt you to enter new credentials before the installation.
Once a product is updated silently you will see a message stating that update was successfully installed. If a product has been updated and requires a restart, you will see a message indicating a restart is necessary. The message is shown every 10 minutes until you restart the system. (The same message appears in the Application Manager in the Apps tab.) If the application to be auto-updated is running, you will receive a message to quit the application.
n If you turn off the Auto-Install, Auto- Update or Download Plugins option while an installation or download is in progress, the product which is in the process of downloading or installing will finish the current process, but all other products in the queue will be cancelled. Application Manager Interface The Application Manager interface has four tabs: • Account • Apps • Licensing • Support At the bottom of each tab there is a synchronization bar.
As soon as there is a new project to be synchronized, the synchronization begins. The synchronization bar displays the Synchronizing label and the Stop button for controlling the process. Click Stop to cancel the synchronization.
Along with warnings in the Status area, four weeks before the support contract expiration, you will see notifications popping up from the Application Manager tray icon. Warnings and popping up notifications will stop showing as soon as the support contract is renewed within those four weeks or 30 days past support expiration date. The following sections describe the principles of working with each of the Application Manager tabs.
The Account Tab On the Account tab of Application Manager, you log in to your Avid account. When you are logged in, Application Manager receives product updates, and you can install new products and plug-ins, and update the installed ones. To log in to your Avid account, do the following: 1. On the Account tab, enter email address and password in the corresponding fields. 2. Click Login.
If you do not have an Avid account, click Create Account. This changes the view of the Account tab to the following: Create the Avid Master account and link it to the Download Center or Avid Video Community accounts. If you are not logged in, take into account the following: • The Apps tab of Application Manager displays only installed products and plug-ins.
As soon as you log in, the Account tab interface is changed: your name is displayed next to the Settings button and the Account tab is divided into several sections: • Status area - it is displayed on all the tabs if you have any warnings or notifications • Subscription section • Feeds section The Subscriptions section When Application Manager has no warnings or errors to display, the Status area becomes hidden, and the Subscription section appears first on the Account tab.
The Feeds section The Feeds section provides information about new products, promotions, training videos, or approved 3rd party products. The feeds are displayed in the chronological order - the most recent feed is displayed at top. Click the hyperlink in the description to visit a Web page with more information. Clicking the Info button below a product name takes you to the Avid web site where you can read more about the product. Use the Category drop-down list to filter what feeds are shown.
The splitter that divides the Account tab into two sections is movable. You can drag it up and down to display more of the either of the sections. If the section is completely hidden, the Expand button appears. Click the Expand button to display both sections again.
The Apps Tab On the Apps tab, you observe and manipulate applications available for your account for purchasing, downloading, and installing.
After you log in, the appearance of the Apps tab changes. Now the tab is divided into two sections: • Artist Suite - applications you have installed or you are entitled to, so you can download and install them. For example, you bought Pro Tools only. On the Apps tab, you will see Pro Tools and the Download button for it. • Plug-ins - additional options and plug-ins that are already downloaded and installed, or have not been installed but are available for your account.
Manage the application versions you are working with from the Apps tab. For example, from this tab, you can buy or download a new product. On the contrary, as soon as you purchase a product from the shop at Avid.com, it is displayed on the Apps tab. If you purchase Media Composer, its plug-ins are displayed in the Plug-ins section of the Apps tab. If you purchase Pro Tools, its plugins and their associated subscriptions are displays both on the Account and Apps tabs.
The Licensing Tab The Licensing tab displays a list of licensed products and those that you can activate and deactivate.
After your trial has been expired, you will no longer be able to use the product or feature. The system will keep you informed of how many days you have left before the trial ends. At any time during or after the 30-day trial period, you can choose to purchase a copy of your Avid editing application from the Avid web store. If you choose not to purchase the software, your Avid editing application is deactivated when the 30-day trial expires.
4 Product Activation Activate your Avid Editing Application to gain access to all available features. Media Composer, Pro Tools, and Sibelius are activated in different ways. What You Need to Activate Media Composer or Sibelius To activate Media Composer or Sibelius, you must have an Activation ID and System ID. They can be found on the Product Subscriptions page of the shop.avid.com after you buy the product. The Activation ID is linked to the subscription model you are using or only going to use.
What You Need to Activate Pro Tools Pro Tools is authorized using an iLok USB key (2nd generation) from PACE Anti-Piracy. An iLok can hold hundreds of authorizations for all of your iLok-enabled software. After a software license is placed on an iLok, you can use the iLok to authorize that software on any computer.
2. On the list of applications, find the application you want to activate. Choose Online in the Select activation method drop-down list. 3. Enter the corresponding information in the System ID and Activation ID fields. 4. Click the Activate button next to the product name. Application Manager verifies your information and confirms activation. As the product is activated, you can click Details to see the current license details.
Auto-Activation with an Internet Connection If you are connected to the Internet, Application Manager facilitates the process of activation of Media Composer or Sibelius you have purchased from the Avid shop. The main conditions for Avid Editing Application to be auto-activated are: • the Computer Name (known as Activation ID at the Avid.com/shop) coincides with the one you are working at; • the license you are going to use was not deactivated manually before.
• you have one or more Avid Editing Application subscriptions (monthly/annual/perpetual), and the Computer Names, defined for them, are unique, but no one of the defined Computer Names coincides with the one you are working at now. • the Avid Editing Application is activated from Application Manager under another license. • you use a dongle for activation and log in on the Account tab. Activation with a Floating License n This section is applicable only to Media Composer.
3. In the License Server field, enter the name or address of the server where Application Manager gets the floating license. 4. In the Backup Server (optional) field, enter the address or name of the server that is to be used when the main server is inaccessible for some reason. 5. Click Activate to activate the product. The server addresses are saved each time you click Save or Activate.
If a server is unreachable you are warned that the license is expired but you still can continue working with the Editor Application with all its options activated until you close it. If server is accessible but there are no licenses available you will be warned. Clicking OK closes the Editing Application. If the connection to the floating server is lost while working with Application Manager, you are warned about the connection problem; however, you can keep Application Manager launched.
Multi-Seat Activation n This section is applicable only to Sibelius. In case you need to provide a group of people with temporal licenses, use the Sibelius License Server (SLS). The SLS is used by the Application Manager administrator (e.g. a teacher) for generating the needed number of licenses that are then activated and distributed among the people in a group (e.g. students) with restricted rights. A multi-seat Sibelius license allows one Sibelius serial number to be used on multiple computers.
To activate the SLS along with the seats, do the following: 1. From the Select activation method drop-down list for Sibelius License Server, choose Online. The Offline activation method is similar to the one described further in the Offline Activation Without an Internet Connection section. 2. Copy and paste the System and Activation IDs for the SLS. Click Activate.
This will activate the Sibelius License Server along with five seats. You can see the number of activated seats next to the product title.
Click Details to review all the information about the SLS activation. If you have more than five seats generated, click Activate Seats to activate an additional bunch of licenses. You will need an Activation ID to activate that bunch.
3. Having pasted the Activate ID for another bunch of the seats, click Activate for the seats. Now the number of the activated seats is changed. Click Details to review all the information about the SLS activation.
Offline Activation Without an Internet Connection n This section is applicable only to Media Composer and Sibelius. To activate your application even if you are not connected to the Internet. Do the following: 1. With Application Manager open, go to the Licensing tab. 2. On the list of applications, find the application you want to activate. Choose Offline in the Select activation method drop-down list. 3. Enter your system identification number in the System ID text box. 4.
As you enter the Activation ID, the Application Manager validates it and displays the activation instructions. Follow the instructions to receive activation .bin file using the client system with an Internet connection.
5. On a computer with an Internet connection, go to http://avid.com/license 6. Follow the onscreen instructions on the Web page. The Activation tool confirms your system information. When the activation is complete, a message informs you that your software has been successfully activated and the button changes to Deactivate. 7. Repeat these steps for each editing application or additional option you need to activate. 8. Once you have the license.
Activation with a Hardware Key Some Avid Editing Application can also be activated with a hardware key that is included in the Installation package. The following sections describe using a dongle (for activating Media Composer) and an iLok (for activation Pro Tools). Activation with a Dongle n This section is applicable only to Media Composer. To activate the product, do the following: 1. With Application Manager open, go to the Licensing tab.
To scan a dongle, click Dongle Info. Application Manager lists all the information available on the current dongle. 3. From the Choose Action drop-down list, select one of the options: Update or Convert. If choose Update, the system asks you to specify the dongle file (.avd) and update the product license.
As you specified the license file, the Update button becomes available. Below the License File field, you will see the license information. Click the Update button to update the dongle license. Click Dongle Info to display the dongle information.
To upgrade the license from a dongle to a software license, do the following: 1. Choose Convert from the Choose Action drop-down list. 2. Enter or paste the activation ID to the corresponding fields to apply conversion. If the activation ID is already part of the dongle information, dongle will auto populate it. 3. Click Convert - a warning message appears asking if you want to continue since during the conversion the dongle information will be erased and the dongle will become deactivated.
Activation with an iLok n This section is applicable only to Pro Tools. To activate the product, do the following: 1. With Application Manager open, go to the Licensing tab. If Application Manager is not open, click the icon in the tray. 2. Plug in the iLok blasted to the current product and version. Application Manager detects the iLok with the corresponding iLok ID and Serial Number.
As soon as you plugged in the iLok, Application Manager does the following: • It detects the iLok. • It changes the product status from Not Activated to Activated. • It displays the type of the license used: Perpetual or Subscription. • It stores the iLok information - click the Info button under the product name to display it. Redemption to Dongle n This procedure is applicable only to Media Composer.
3. In the list of the applications available for downloading, click the Download Dongle Updater File button. The Redeem to Dongle dialog appears. 4. Enter the dongle system ID and dongle serial number into the corresponding fields and click Upgrade. The system congratulates you with the upgrade. 5. Click Download to generate the dongle updater file. When you click Download, the Updater.avd file is downloaded. Use this to activate the product.
5 Updating an Avid Editing Application You can update your product in different ways depending on the application you're going to update and the way it was activated. Media Composer: You can update your Avid Editing Application from either an existing software license or a dongle license. You will be informed about the available updates via notifications popping up in the Tray. c Upgrading your dongle license to a software license disables your dongle.
Update Workflow Whenever an upgrade is available, the Current status for a product turns to Update on the Apps tab of Application Manager. Click Update - the update download begins, and you will see the progress bar. As soon as the update is downloaded, the Update button is changed to Install. Click it to install the new version of the product. After the installation is completed, you can be asked to restart your computer.
Pay attention that you can get a product update only if your support contract is valid (not expired). If you have a perpetual license and a valid (not expired) support contract you can get all (minor/ major/release) updates. For this type of license, you need to prolong the support contract once a year to be able to update your products - visit your page on Avid.com shop to buy it. If you have a dongle, the procedure is the same with the only nuance - pay attention to the contract expiration date.
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6 Working with Subscription Models With Application Manager, you can have a subscription to a single application or a set consisting of an application and its options and plug-ins. Some plug-ins are part of the application, they are bought and installed along with the application. Other plug-ins must be purchased additionally. To learn more about purchasing plug-ins for Pro Tools, refer to Purchasing Pro Tools Plug-Ins.
Customer Support offerings for both subscription models ("To Rent" and "To Own") No matter what subscription model you have, you are provided with a customer support customers can open cases online, which will be answered within 24 hours - Standard Support plan. Additional support - Elite - can be purchased as well (via the Web).
You can change a monthly subscription model to a perpetual one but not vice versa. The subscription model can be changed only on the renewal date. From the picture above, you can see that the subscription is still valid and cannot be renewed and thus changed. On this picture, the subscription needs to be renewed as it is expiring (refer to Renewing the Subscription to read about subscription renewing). If you want to change the subscription model, it is high time to do it. 4.
5. Choose the preferred subscription and click Add To Cart. 6. You are redirected to the Cart page. When you change the subscription model for the product, your previous subscription model will be cancelled and the new one will be obtained. 7. If you decided not the change the subscription model, click Cancel on the Change Subscriptions page. This sends you back to the Product Subscriptions page.
Support Plan A support plan is offered along with your subscription. Choose the support plan you want when selecting the subscription model for the product you are buying. To see the support plan information, take a look to the right column of the Product Subscriptions page.
Or, go to the Support tab of Application Manager. Here you can see, which support plan is active now and for which product. Note that Media Composer goes along with either Standard or Elite support plan, Pro Tools may have either Standard or ExpertPlus support plan, and Sibelius may have the Standard support plan. You can change (upgrade) the support plan on the renewal date when the subscription is approaching its expiration date.
Starting four weeks (30 days) in advance of the expiration date you are notified of the Support contract expiration date each time you log in to Application Manager. You will see the corresponding notifications that appear from the Application Manager tray icon. Clicking the notification redirects you to the Account tab where you can check the System ID for the license with the contract support being expired.
To change your support plan, do the following: 1. On the Avid.com site, go to your account. 2. In the My Products section, click Support Upgrades. 3. You are prompted to enter your System ID. 4. After your System ID is verified, select the support plan you want and click Add To Cart. Follow the upgrade transaction steps to complete the operation and get the new support plan. Grace Period Application Manager checks whether or not your subscription is active.
Renewing the Subscription When it is time to renew your subscription, for example, your monthly subscription comes to the end or for your annual subscription with monthly payments you have the auto renewal option turned off, you do it with the Renew button available on the Subscriptions page. The next billing date can be found in the Subscription section and may be the same as the end date in the time period (in case of month-to-month subscription model).
You can turn on and off the auto renewal of your subscription. For that, click the corresponding button nex the Auto Renewal field. If your Auto Renewal option is set to On, the payment for the next billing period performed automatically. You are notified about the successful payment for the subscription with the notification popping up from the Application Manager tray icon.
In the list of your subscriptions, locate the Software Subscription Crossgrade. To finish crossgrading to another application, you must first validate your System ID. Click the corresponding link and specify your System ID. As the System ID is validated, you will get the crossgrade key.
7 Additional Options and Plug-Ins In addition to activating the Avid Editing Application, there are several editing options (for Media Composer) and plug-ins (for Pro Tools) that can be purchased and activated through Application Manager. • For Media Composer, you can purchase additional options by visiting the Avid web store and clicking Software Options for Video Editing. After that you can use Application Manager to activate your option.
Purchasing Pro Tools Plug-Ins There are two ways on purchasing a plug-in: • Directly from within Pro Tools - this way is called In-App Purchase • On the Avid.com/shop web site - this way is called Out-App Purchase Both of these ways are described in details in the following sections. In-App Purchase To purchase a plug-in while working with Pro Tools, do the following: 1. Staying in Pro Tools, click Buy for the plug-in you want to have.
Out-App Purchase To purchase a plug-in from the Avid shop, do the following: 1. Go to the shop.avid.com and buy the plug-in in the corresponding section. The procedure of purchasing a product from the site is standard and described in the "Pro Tools Installation Guide". 2. In Application Manager, click Refresh Apps to check for new products and plug-ins. 3. Application Manager displays the new plug-in on the Apps tab ready for downloading. 4. Click the Download button - the download process is initiated.
8 Deactivating the Avid Editing Application and Plug-Ins To deactivate your Avid Editing Application, do the following: 1. If you are working with the Avid Editing Application, you can deactivate it directly from within the application. Click the corresponding option in the application, and Application Manager opens. In the case of Media Composer, click Special > Deactivate. This opens Application Manager. If Application Manager is already running, skip this step and go to step 2. 2.
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9 Uninstallation Specifics Uninstallation of Application Manager, Media Composer, and Pro Tools on Windows and Mac OS X is performed in the standard way. The step-by-step instruction can be found below. The situation looks different when it comes to uninstalling the Pro Tools plug-ins on Mac OS X.
How to Uninstall the Pro Tools Plug-Ins The following information is for advanced users who can work with system files and the command line. When the user installs a product on the Mac OS X, the information about the installer package is recorded to the system database. BundleID of the installer package (PackageBundleID) can be specified in the Product Definition File instead of the application BundleID (or the Product Definition File can contain both of them).
Avid Technical Support (USA) Product Information 75 Network Drive Burlington, MA 01803-2756 USA Visit the Online Support Center at www.avid.com/support For company and product information, visit us on the web at www.avid.
