3.3

7 Troubleshooting
96
iNEWS Workstation Problems
This section explains common problems users might have during daily operations. Possible
solutions appear after each problem.
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A user who installs the client software, iNEWS Workstation, must have Administrator or
Power User permission.
A User Cannot Log in
If a user is unable to log in to the iNEWS Workstation and gets the Invalid User
Name/Password error message, ensure the user:
• Entered correct user name and password, spelled correctly
• Specified proper server name
Use the list u console command to verify a user with that name exists on the system.
If the password is a problem, assign the user a new password. Then, force a password change
to maintain security. See “Database Security” on page 37 for more information.
A User Cannot Establish a Session
If the user is properly entering user name, password and server name, but the login attempt
“hangs” and then begins to cycle through alternate server names, wait until the login attempt
times out and follow these steps:
To check server network connections:
1. Try to ping the server to check network connection to the server, by doing the following.
a. Click Start.
b. Select Programs > Accessories > Command Prompt to open a DOS window.
The name and location of this submenu option might vary depending on the
Windows-based operating system.
c. Enter the following command, substituting the name of your server:
C:\>ping nrcs-a