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Table Of Contents
Changing Forms for Viewing Queues
60
Changing Forms for Viewing Queues
Anytime a user opens a queue, it is displayed using its default queue form. The system
administrator sets up the default. A user can choose to display a queue’s contents in the Queue
panel using a different form.
When a user has changed forms for a queue, they can return to the default form by exiting the
queue and reopening it.
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You can only change forms for a queue when your cursor is in the Queue panel.
To change the form you use to view a queue’s contents:
1. Select View > Use Forms > Forms.
2. Select the form you want to use.
3. Click OK.
To return to the default form:
t Select View > Use Forms > Normal.
Changing the Width of a Queue Form Field
Occasionally, you might need to change the width of a form field in the Queue panel to view all
the information in a column. This change will last only as long as you are in the queue, and
cannot be saved or viewed by other users. Only your system administrator can make permanent
changes to forms.
To change the width of a queue form field:
1. Open the queue you want to change.
For more information, see
“Opening a Queue” on page 62.
2. In the Queue panel, locate the field you want to widen or narrow and click it.
3. Move the cursor to the edge of the form field. When the cursor changes to a cross, click and
drag the column until it is as wide or narrow as you want it.
Easy Locking a Queue
Easy lock a queue when you want to limit other people’s access to a queue while you are
working in it. Easy lock limits access to your user name. This means that only someone signed
on with your user ID can open the queue after it has been easy locked. Remember, though, that
your system administrator can access your locked queue.