Avid® Interplay® Capture Installation and Administration Guide
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Contents Using This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 If You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Avid Training Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Checklist: Interplay Capture Server Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Avid Service Framework Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Installing Avid License Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Installing Capture Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Plug-in Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Channel Pools Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Ancillary Data for Channel Pools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Ingest Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Ingest Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Aspect Ratio Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Record Controller Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Data Store Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131 Monitoring Service Health . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Avid Health Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Viewing Capture Service Health. . . . . . . . . . . . . . . . . . .
Using the Support Dialog Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 Standard Information to Include Regardless of Issue . . . . . . . . . . . . . . . . . . . 166 VTR Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 VTR Timecode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167 Source VTR . . . . . . . . . . . . . . . . . . . . . . . .
Using This Guide Congratulations on your purchase of Avid Interplay Capture. Avid Interplay Capture is a newsroom ingest tool that enables automated recordings. It is comprised of individual applications, which allow you to schedule and monitor recordings, and to capture video from a video feed or VTR. Capture stores its schedule and other metadata in the Interplay database, which allows for easy access to the captured material within the Interplay work environment.
Symbol or Convention Meaning or Action > This symbol indicates menu commands (and subcommands) in the order you select them. For example, File > Import means to open the File menu and then select the Import command. This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed. (Windows), (Windows only) This text indicates that the information applies only to the specified operating system.
Avid Training Services 4. Visit the online Knowledge Base at www.avid.com/onlinesupport. Online services are available 24 hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions. Avid Training Services Avid makes lifelong learning, career advancement, and personal development easy and convenient.
1 Introduction to Avid Interplay Capture The following provides an overview of the Avid Interplay Capture system, its workflow, and user interface.
1 Introduction to Avid Interplay Capture Overview Interplay Capture is a newsroom ingest tool that enables automated recordings. It contains individual applications, which allow you to schedule and monitor recordings. Capture stores its schedule and other metadata in the Interplay database, which allows for easy access to the captured material within the Interplay work environment.
Overview Features The Avid Interplay Capture system provides the features described in the following table: Feature Description Shared Interplay Database Capture stores a complete copy of its database, settings, and user permissions in the Interplay database.
1 Introduction to Avid Interplay Capture Feature (Continued) Description (Continued) Interplay Authentication All Interplay users can log into Capture because Capture uses Interplay authentication methods. Capture user permissions, such as whether or not a user can modify the recording schedule, are set in Interplay. Interplay Clip Capture creates its own Interplay clip that groups all resolutions, mirrors, and recovered clips into one master clip that represents a recording as a whole.
Overview Feature (Continued) Description (Continued) Recording Templates Templates can be created from recordings that contain some, or all, required metadata. These templates can be used when making future recordings to populate the saved set of recording metadata. Recording Favorites Favorites are a per user preference that can be saved and reused. Instant Recordings Favorites can be setup as instant recordings.
1 Introduction to Avid Interplay Capture Feature (Continued) Description (Continued) System Diagnostics Capture uses the Avid Service Framework Diagnostic application to store all logs.These granular logs are extremely useful when troubleshooting any issues. Recording Clip History Each Capture recording keeps a history of all of the clips it checked into Interplay. Channel Pools Capture groups channels together in channel pools.
The User Interface The following shows an example of the Avid Capture Monitor application user interface.
1 Introduction to Avid Interplay Capture Panels Panels are components that appear in the application and provide information in various ways as well as tools and controls, which help you use the panels effectively. The Capture window contains panels that you can dock, undock, move, resize, or even hide from view. You can autohide the panels on a side of the window, where they can appear if you move the mouse pointer that area.
The User Interface Another panel available in the Avid Capture Schedule application is the Interplay directory panel, shown in the following illustration. For more information about the panels, including the Interplay directory panel, see the Avid Interplay Capture User’s Guide.
1 Introduction to Avid Interplay Capture • Tools • Help The following table describes the menus, options and shortcut keys for the Avid Interplay Capture Schedule application. Schedule Application Menu Submenu Shortcut Keys Description File New Ctrl+N Opens the Schedule Item Detail panel. New Default Ctrl+Shift+N Opens the Schedule Item Detail panel but skips the template chooser dialog box (Same as selecting File > New and pressing the Skip button on the template chooser dialog box.
The User Interface Schedule Application Submenu Menu (Continued) Shortcut Keys Description (Continued) Tools Options Opens the Options dialog box. These options apply to the current user only. They do not affect other users or the behavior of the system. Help Help Displays the help system. Diagnostics Displays the Diagnostics panel. Support Opens the Support dialog box. About Display information about Avid Capture.
1 Introduction to Avid Interplay Capture The following table describes the possible icons that appear on the Status bar. Health Status Icon Description Normal, good health status Unknown Warning health status Critical, failure health status Record Controller not connected Data store not connected Whether or not the Status bar appears in the user interface is customizable. To show or hide the display of the status bar: 1. Select View > Status Bar. 2.
Support Dialog Box 3. Click the Save button. The Save support zip dialog box opens. 4. Select the name and location where you want the zipped file to be saved. 5. Click the Save button.
1 Introduction to Avid Interplay Capture The system saves your comments inside a zipped file that also contains other vital information, such as system settings and software versions, which enable support personnel to troubleshoot the issue. This file can then be e-mailed to Avid. 6. E-mail the aforementioned zipped file to Avid.
2 Capture Server Installation The Avid Interplay Capture Server stores its schedule and other metadata in the Interplay database, which allows for easy access to the captured material within the Interplay work environment.
2 Capture Server Installation System Architecture Your Avid Interplay Capture system might include some or all of the following: • Capture Server — This can be an SR2500 or an AS3000 from Avid. • AirSpeed Device Service Expansion Server — From Avid. • Capture Workstation — This computer is supplied by the customer. • Capture Client — This software is installed on Interplay Assist.
Checklist: Pre-Installation Preparations Gather Site Information Prior to installing Avid Interplay Capture, collect the following information and keep it readily available for use during the process. For convenience, you can print the following table and fill in the information unique to your site.
2 Capture Server Installation The following are optional applications that you can use with Avid Interplay Capture: • Interplay Adapter (required for AirSpeed Classic only). • A separate adapter can be installed on each server for load balancing. The adaptor installer suggests one adapter per 10 AirSpeed Servers. Each Capture Server can run 10 AirSpeed Device services so Avid recommends a separate adapter on each Capture Server. There is no redundancy in the Interplay Adapter.
Checklist: Pre-Installation Preparations Interplay Capture does not support connecting the Capture Servers to more than one VLAN. ISIS networks have two VLANs, and many of the Interplay Production Servers are dual connected to VLAN10 and VLAN20. Interplay Capture does not support this type of configuration. n To help alleviate network failure scenarios, Interplay Capture supports network teaming. This lets a site connect both network adapters on a server to one or two separate switches.
2 Capture Server Installation 6. Click the New Team button. 7. Enter a name for the new team, such as, NIC Team. 8. Click the OK button.
Checklist: Pre-Installation Preparations 9. Select both adapters to be a part of the new team. 10. Click the Next button. 11. Select the Adapter Fault Tolerance team type.
2 Capture Server Installation AirSpeed Multi Stream Network Teaming If an AirSpeed Multi Stream controlled by Capture were to have a network failure on the primary network connection, the AirSpeed Multi Stream device service does not automatically begin communicating on the other NIC. If this happens, re-starting the AirSpeed Multi Stream resolves the issue. To prevent this situation from happening, your site can set up fault-tolerance network teaming for both VLAN connections at your site.
Checklist: Pre-Installation Preparations To configure the PCI Adrienne timecode card for the SR2500: 1. Physically install the PCI card into the SR2500 server. 2. Turn on and log in to the server. 3. Under Administrative Tools, open Server Manager. 4. Navigate to Diagnostics>Device Manager. 5. In the directory tree locate Class for Adrienne PCI-TC devices. If it is not there, you might need to install the drivers in order to locate it.
2 Capture Server Installation 5. Right-click on the first Base System Device and disable it. A Base System Device warning dialog box opens explaining that disabling this device will cause it to stop functioning and asking, Do you really want to disable it? 6. Click the Yes button. 7. Disable the second and third Base System Device instances as well. 8. In the directory tree, navigate to SD host adapters>SD Standard Compliant Host Controller. mmp 9.
Checklist: Pre-Installation Preparations 11. Select the option, Let me pick from a list of device drivers on my computer.
2 Capture Server Installation 12. Click the Next button. 13. Click the Have Disk button. The Install From Disk dialog box opens. 14. Navigate to: C:\Installables\Drivers\Timecode\AecPCIeTCx64DriverPackage 42
Checklist: Pre-Installation Preparations 15. Select AecPCIeTCx64.inf and click the Open button. The Install From Disk dialog box displays. 16. Click the OK button. 17. Select the device driver you want to install from the models provided in the list.
2 Capture Server Installation 18. Click the Next button. The Update Driver Warning dialog box opens. 19. Click the Yes button. 20. Click the Next button. 21. Click the Close button. 22. In the directory tree, right-click the Aec PCIe-TC Time Code Device and select the Properties option. The Aec PCIe-TC Time Code Device Properties dialog box opens.
Checklist: Pre-Installation Preparations Verify the driver version number and date of the version. These steps have installed the card in the chosen slot. If the card is moved to another slot, the steps must be done again to re-install the card. If you remove the card, and later put it back in the slot into which it was originally installed, the card will reappear in the device manager as the timecode card.
2 Capture Server Installation The set up process for VTR includes the following tasks: n Set up Task Refer to... Configure the Digi serial Card “Configuring the Digi Serial Card” on page 46 Install the Digi Port Server “Digi Port Server Installation” on page 47. Configure the Serial Port “Serial Port Configuration” on page 47. Set up Serial Device Access “Serial Device Access” on page 48. Verify COM Port Settings “COM Port Verification” on page 51.
Checklist: Pre-Installation Preparations n The AecPciISR_x64EVENT.exe application included with the Adrienne files is an important troubleshooting tool. It is a small application that displays the timecode coming into the server. It does not matter where this application is placed on the server but one recommendation to keep it visible is to copy the .exe to the desktop. Digi Port Server Installation Optionally, a Digi Port Server can be used instead of or in addition to the Digi PCI serial card.
2 Capture Server Installation 5. Select the RealPort profile. No further customizing of the port settings is necessary. Other settings, such as baud rates and polarity are confirmed when the Interplay Capture VTR device service connects. Serial Device Access After configuring the serial ports and adding the new devices, you can access your serial devices over the network.
Checklist: Pre-Installation Preparations To add a new serial device: 1. Run the installer that comes with the port server and select Add a New Device. 2. Click the Next button. The Setup Wizard finds the device on the network, but if it doesn't, you can manually type in the IP address of the server. 3. Select a device.
2 Capture Server Installation 4. Click the Next button. 5. Leave most settings at their defaults, but select where to start your COM ports for the Port Server on the local machine's devices. 6. Click the Finish button.
Checklist: Pre-Installation Preparations COM Port Verification The port server and serial ports are verified using the device manager. Make note of where the COM ports are located. In the following example, the port server has COM ports 21-36. The previous illustration shows the start of a long mapping process to get a serial port from the port server, to Capture for communication. In the illustration, the first physical port on the port server is mapped to COM21 on the Capture Server.
2 Capture Server Installation 3. After adding the channel, you can define the channel as a Source VTR or a Destination VTR. The configurations are slightly different. For a source VTR, you can add a note, the Router source, and default timecode output method, as shown in the following example. For a destination VTR, you can add a note, the Router destination, Timecode source (for recording), and Channel pool, as shown in the following example.
Checklist: Interplay Capture Server Installation After it is configured, the source VTR shows up in the Source VTR panel in the Capture UI and as a VTR Source Channel. It also appears in the Avid Health Monitor for the Capture service. Destination VTR channels show up in the Channel Pool in which they are configured.
2 Capture Server Installation On the Capture Server, complete the following installation tasks in the order that they are listed. You can print this checklist to use as a reference or if you are viewing this checklist online, you can link to a topic that provides procedural details for the task. Return to this main checklist after you have completed each task. Install Tasks Install Avid Service “Avid Service Framework Installation” on page 54.
Checklist: Interplay Capture Server Installation The Avid Service Framework applications are used to configure and maintain the following services for the Avid Interplay Capture system. • Avid Interplay Capture Service — For more information, see “Configuring the Capture Service” on page 62 • Avid Shared Storage Service — For more information, see “Configuring the Avid Interplay Shared Storage Service” on page 64.
2 Capture Server Installation - n Avid Time Synchronization Service If you opt not to use the Avid Service Framework Time Synchronization service as its time synchronization system, it is highly recommended you use the Avid Service Framework Time Synchronization service to set the workgroup time to the same timecode as that coming over LTC. 4. Click the Next button and complete the Service Framework installation.
Checklist: Interplay Capture Server Installation Installing Capture Services After installing the Avid Service Framework applications and the Avid License service on the Capture Server, the Capture services can also be installed. The Avid Interplay Capture service is the main Capture service but the Avid Interplay Shared Storage, Avid Interplay Capture Clip Manager, Avid Interplay Capture Web, the Avid AirSpeed device services, and the Avid VTR service are also installed on the Capture Server.
2 Capture Server Installation n - Avid Interplay Capture Web Service—This is the API service for Avid Interplay Capture. This service this is not required but can be installed on the Capture Server, or on a separate server. It requires an additional license. - Avid AirSpeed Device Service—This is the service that provides communication between Capture and AirSpeed devices. This is only required if the site has AirSpeed devices.
Checklist: Interplay Capture Server Installation Capture Client Installation on the Server After installing the Avid Service Framework applications, Avid License service, other Capture services required by the site, and the Capture Administrator Plug-in on the Capture Server, the Capture client software may also be installed on the Capture Server. n The client software may be installed on the Capture Server but it is only used for troubleshooting and must not be left open for long periods of time.
2 Capture Server Installation To create the Capture database: 1. In Interplay, navigate to the AvidWG Interplay Engine database. This is the Interplay database in which metadata for Avid assets, file assets, and source files for file assets are stored. 2. Create a folder under the Projects folder called, _Capture, or use your own custom folder name. 3. Create a folder under the new_Capture folder called, database. 4. (Optional) Create a folder under the _Capture folder called, device clips. 5.
3 Capture Server Configuration Prior to configuring the services on the Interplay Capture Server ensure all of the installation tasks were successfully completed, and that you have the information available needed to configure the services on the Interplay Capture Server. For more information, see “Checklist: Interplay Capture Server Installation” on page 53.
3 Capture Server Configuration Checklist: Capture Server Configuration Always install and configure the Capture software on the primary server first, configure everything, and then install and configure the backup server. On the Capture Server, complete the following configuration tasks in the order that they are listed. Complete these tasks on the primary Capture Server first before configuring the backup server.
Checklist: Capture Server Configuration 3. In the Configuration pane, on the Ingest Settings tab, enter the following information: a. Enter a Capture system name. This is an alias name that can be used to identify this Capture system. The system name is displayed on the client login screen. b. Enter the hostname of the Interplay Server. c. Enter the name of the Interplay database. The name is always AvidWG. d. Enter the Interplay database folder path beginning with the forward slash (/)character.
3 Capture Server Configuration 4. Click the Apply button. Configuring the Avid Interplay Shared Storage Service The Avid Interplay Shared Storage service is used by the Capture service to get a list of workspaces and their health from a supported shared storage system. From this list, the user can see what workspaces are available and choose a workspace to which recordings may be sent. If there is a shared storage server located outside of the network subnet, you can also add it to the list manually.
Checklist: Capture Server Configuration 3. In the Details pane on the Shared Storage Settings tab do the following: a. If the Capture Server is in the same network subnet as the ISIS system, the Avid Interplay Shared Storage service automatically detects the Avid Interplay Shared Storage Server and adds it to the list. If the Avid Interplay Shared Storage Server is not automatically discovered, you can manually add it to the list by clicking the Add button.
3 Capture Server Configuration b. Select that server from the list and provide a username and password with which to log in. This user account provides Capture with a list of workspaces to which a user can send recordings. If the site needs to restrict the workstations that can be used for ingest, this user account can have those restrictions applied to it. To remove a shared storage workspace: 1. Open the Avid Service Configuration application. 2.
Checklist: Capture Server Configuration To enable notifications on the Avid Interplay Engine: 1. Navigate to the InterplayEngineSESActivation.exe file, which is found in the Capture installers folder. 2. Run the executable on the Avid Interplay Engine (on both when the Interplay Engine is clustered). This installer allows the you to enable, or disable, SES notifications for the Interplay Engine. After completing the install, no restart of the Interplay Engine is required.
3 Capture Server Configuration 3. Do one of the following: t Accept the default setting. The “Interplay notifications on” option is set to false by default, which means that Interplay notifications are not turned on. t Set the option to true, which means that Interplay notifications are turned on.
Checklist: Capture Server Configuration 3. On the Router Group Name tab enter the Router Group Name. 4. Click the Apply button. Route Confidence Monitoring Capture contains a feature that allows users to route video sources to dedicated monitors through the Interplay Capture user interface. The monitors are configured in the Avid Route Engine service using the Avid Service Configuration application.This feature is only available in Interplay Capture systems that use automated routing.
3 Capture Server Configuration In the following example, three router destinations are designated as route confidence monitors. They are called A Mon, B Mon, and C Mon. The monitors shown in the previous example are configured and available for use in Capture. To configure route confidence monitoring: 1. Open Avid Interplay Administrator and navigate to the Capture Settings section. 2.
Checklist: Capture Server Configuration When this feature is enabled, all of the routing options are also selected, as shown in the following illustration. The route confidence monitoring options can be changed in the Routing section of the General tab by clicking the corresponding check boxes, to enable or disable each option. Manual Routing of a Source to an External Monitor Manually routing a source to an external monitor is done from within the Capture Schedule Sources panel.
3 Capture Server Configuration Selecting “Route To Monitor” option from the context menu displays a list of the pre-configured monitors for this system. When the user selects one of the monitors, the selected source is routed to that monitor. If the Allow users to manually route a source to an external monitor option is not enabled in the Capture Settings in Interplay Administrator, the Route to Monitor menu option does not appear in the context menu.
Checklist: Capture Server Configuration This option allows a user to route sources assigned to that recording from the timeline directly to a monitor. If this option is not enabled in the Capture Settings in Interplay Administrator, routing options do not appear in the context menu. Assign an External Monitor to a Recording Assigning an external monitor to a recording enables a Monitor Field in the Schedule Item Detail panel, which is used to create new recordings.
3 Capture Server Configuration When the Monitor option in the Schedule Item Detail panel is enabled, a drop-down list of source monitors allows the user to select a source monitor for the recording. In a multi-source recording, the first source in the source list is routed to the monitor. When the recording starts, the source is routed to the designated monitor. This route does not clear at the end of the first recording.
Checklist: Capture Server Configuration The default monitor is saved on the Capture Schedule local workstation and is not saved to the logged in Capture user’s account. When this option is enabled and a user clicks a recording in the timeline, the source listed in the recording is automatically routed to the specified default monitor. In a multi-source recording, the first source listed in the recording is the one that is routed.
3 Capture Server Configuration 3. On the Time Synchronization tab, select the Master Mode option. 4. Select the Get Time Sync reference from internal Time Code Reader option,. This ensures the workgroup time is equal to the timecode used by the ingest devices, 5.
Checklist: Capture Server Configuration Configuring the Interplay Capture License Configuring the Capture product license must be accomplished prior to configuring the channels for use with Capture. After installing the Avid License service, you can configure the Capture product license, using the Avid Service Configuration application. For more information about installing the Avid License service, see “Installing Avid License Service” on page 56.
3 Capture Server Configuration Your license file information appears in the Licensing Configuration tab. 6. Click the Apply button above the Licensing Configuration tab.
Checklist: Capture Server Configuration n The temporary license Avid provides gives full Capture functionality for thirty (30) days. Generate an Activation File for a Full Capture License On systems with redundant configurations, the activation file for a full license must be generated on the primary server. To generate an activation file: 1. Open the Service Configuration application. 2. On the Hosts tab, navigate to and select the Avid License Service. 3.
3 Capture Server Configuration 6. Select the I don’t have a Serial Number and would like to activate manually option and click the Next button. The Create an Activation File dialog box opens. 7. Review and edit the required information, as well as contact information, if necessary. You can also add comments. n Do not remove any information that is already supplied in the fields. 8. Click the Generate Activation File button to create the .act file and select where you want to save it on your PC. 9.
Checklist: Capture Server Configuration Add the Permanent Capture License To activate the full license: 1. When you receive your permanent .lic file from Avid, save it to My Documents on the same Capture Server where the activation file was created. 2. Open the Avid Service Configuration application. 3. On the Hosts tab, navigate to and select the Avid License Service. 4. When prompted, enter the system administrator password and click the OK button.
3 Capture Server Configuration 8. Click the Apply button. 9. Restart the Avid License service. n To verify that an installed service is running, you must use the Avid Workgroup Properties application. Configuring Device Services After the temporary or permanent product license is configured for the Avid Interplay Capture system, the device services may be installed and configured.
Checklist: Capture Server Configuration AirSpeed Device Service The AirSpeed device service may not be installed on an AirSpeed so it must be configured on the Capture Server or on an AirSpeed Device Service Expansion Server. The AirSpeed Device Service Expansion Server is an optional server that is only required if the site requires more than 10 AirSpeed ingest channels. To configure the AirSpeed Device service: 1. Open the Avid Service Configuration application. 2.
3 Capture Server Configuration To upload the low-resolution encoder device service: 1. Navigate to the Web page for the low-resolution encoder and click the Configuration tab. 2. Scroll to the bottom and click the delete button located next to any older device service that was previously installed. 3. Upload the new device service package by clicking the New button. 4. Select the low-resolution device service from the installers folder included with the Capture installers.
Checklist: Capture Server Configuration n The Enable Avid Interplay CaptureManager setting is only for Avid CaptureManager. Do not enable this setting. You are installing Avid Interplay Capture. On the lower portion of the Encoder Settings tab there are tabs representing each channel. On the Recording tab for each channel are some important settings to configure.
3 Capture Server Configuration 4. Mark the check box Always assume dual-ingest mode to enabled dual-ingest. This allows you to specify a lead time and delay for the end time. 5. Avid recommends setting the lead and delay values to 5 seconds. 6. The check in time should be set to 30 seconds. AirSpeed Multi Stream Device Service The AirSpeed Multi Stream Device Service runs on the AirSpeed Multi Stream Server, which must be installed in the Interplay workgroup.
Checklist: Capture Server Configuration If the Capture servers are in an isolated workgroup, the AirSpeed Multi Stream Device Service must be configured to join another workgroup. There are two parts to complete for this type of configuration; the first part is done using the Avid Service Configuration application and the second part is done using the Avid Workgroup Properties application. To configure the AirSpeed Multi Stream Device Service: 1. Open the Avid Service Configuration application. 2.
3 Capture Server Configuration 7. On the Lookup tab, click the Add button under the Workgroup section—the far left button at the bottom. The Add Workgroup dialog box opens on top of the Avid Workgroup Properties widow. 8. Enter the name of the Capture workgroup, it is case sensitive, and click the OK button. The name you entered appears in the Workgroup section of the Avid Workgroup Properties window. It is important that each workgroup is listed and their lookup locators be added in Workgroup properties.
Checklist: Capture Server Configuration 12. Click Yes when prompted to restart all services. Low-Resolution Encoder VMOPTIONS Settings The low-resolution encoder needs extra time to setup its video signal before starting to record. If a site is using a low-resolution encoder, Avid recommends setting some VMOPTIONS to insert delays between the route>cue, and cue>record states. These VMOPTIONS are applied to all recordings, manual and scheduled, without regard to the type of channel used for them.
3 Capture Server Configuration 2. In this file, copy the following three lines (and be sure to include a blank line at the end of the file) com.avid.automation.ingest.cue.delayafterroute=3000 com.avid.automation.ingest.record.delayaftercue=3000 com.avid.automation.ingest.recordcontrol.controller.time.TimeConstan ts.VTR_PREROLL=2500 n The VTRPreroll parameter adjusts how long Capture pre-rolls a VTR prior to batch or quick recordings.
Interplay Administrator Configuration 3. On the Channel & Communication Settings tab, select the COM port next to the channel index. Set the Bitrate, Stopbits, Databits, and parity to the settings shown in the previous example. 4. Click the Apply button. 5. Open Avid Health Monitor application to confirm there is a “live” connection. n Restarting the device service after new serial port installation is required.
3 Capture Server Configuration Capture Settings Section The Capture Settings plug-in is found in the Avid Interplay Administrator in the Capture Settings section and is used to administer general settings, channels, and channel pools. Also located in the Capture Settings section are plug-ins for the administration of Capture ingest users, and ingest monitoring. To access the Capture Settings plug-in: 1.
Interplay Administrator Configuration 2. Configure the following General Settings: t Maximum clip duration — This setting is the limit Interplay Capture allows a recording device to record until it is stopped, and a new channel continues the scheduled recording. t Show device health in recordings — This setting is how long into the future device health (such as AirSpeed disk space) affects recordings assigned to that device.
3 Capture Server Configuration t Delete device clips after — This setting is how long the device clips stay in the device clips folder. Capture automatically deletes clips from this folder after this period of time. The media is not deleted though; the media stays associated with the master clip, which is created in the Interplay folder requested by the user in the recording. t Manual Recording start time offset — This setting affects manual recordings only.
Interplay Administrator Configuration Channel Pools Tab The Capture Settings plug-in allows you to administer the channel pool settings for the Avid Interplay Capture system on the Channel Pools tab. This tab also allows you to enable an ancillary data track for a channel pool, which can be used to embed data, such as timecode or closed captioning, in video signals. The following environment is required when using the ancillary data workflow: • Interplay Capture v1.0.
3 Capture Server Configuration To assign a device channel to a channel pool: 1. Click the Channels Pools tab. This is the tab that allows you to assign device channels to channel pools for use by the Capture system. 2. To create a new channel pool, click the Add button located at the bottom of the tab. 3. Enter the following information: n 96 t In the Name text box, enter the name for this new channel pool. This is the name users see displayed in the Capture UI.
Interplay Administrator Configuration t In the Default Mirror Workspace text box, enter the workspace assigned to a recording when this channel pool is selected. This is the default workspace but this workspace can be changed on a per recording basis. The default mirror workspace is used for mirrored channels. 4. Click the Add button located on the right side of the Channel Pool tab. The Add Channels To Pool dialog box appears containing all the channels configured for the Capture system.
3 Capture Server Configuration 4. Click the Apply button. n The AirSpeed Multi Stream must also be setup to Capture ancillary data (outside of the Interplay Capture configuration). If ancillary data is enabled in Interplay Capture, but the AirSpeed Multi Stream does not Capture any ancillary data, then the data track will be empty when opened in the editor. To use ancillary timecode for a channel: 1. Open the Interplay Administration application. 2. Click the Channel Pools tab. 3.
Interplay Administrator Configuration n The AirSpeed Multi Stream must also be receiving ancillary timecode. If the AirSpeed Multi Stream is not receiving ancillary timecode, recordings may fail to record properly. Ingest Users Interplay Capture shares its user database with Interplay. All Interplay users can log into Capture, but they must have permission assigned to them before they can change scheduled recordings or create new recordings. They must be assigned ingest users permissions.
3 Capture Server Configuration To add the Aspect Ratio fields to Interplay: 1. Open Interplay Administrator. 2. Navigate to the Property Layout section. 3. Click the Custom Meta Data tab and enter the names of the two Aspect Ratio fields.
4 Capture Workstation Installation The Avid Interplay Capture client software can be installed on workstation computers in the Interplay workgroup, the Capture workgroup, or the iNEWS Command workgroup. The Avid Interplay Capture client software may also be installed on the Capture Server. For more information about installing the Avid Interplay Capture client software on the Capture Server, see “Capture Client Installation on the Server” on page 59.
4 Capture Workstation Installation Installing Applications and Services The Avid Interplay Capture Workstation requires Avid Service Framework services and applications. The version of Avid Service Framework that is installed on the client does not have to be the same version that comes bundled with the Interplay Capture software. n If you are installing the Interplay Capture client software on an Interplay Capture Server, see “Capture Client Installation on the Server” on page 59.
Installing Client Software 3. Read the License Agreement, accept the terms, and click Next. If you do not accept the terms, the installation program will not continue. n You can print the terms if you want to read them later or keep a copy for your records. The Destination Folder dialog box opens.
4 Capture Workstation Installation 4. Do one of the following: t Click Change to designate an install directory, and then click Next. t Accept the default location by clicking Next. The Setup Type dialog box appears.
Installing Client Software 5. Do one of the following: t Accept the default, Complete (recommended), by clicking Next. t Select Custom to customize the installation and click Next. The Ready to Install the Program dialog box appears.
4 Capture Workstation Installation 6. Click Next. The Installing Progress Bar displays while the workstation software is installing.
Interplay Administrator Plug-in 7. When the installation is complete, click Finish. n The Capture Workstation allows you to specify the workgroup name during login. When the Interplay Capture Workstation is started, if the Capture workgroup does not auto-populate in the list of workgroups to join, it means the Lookup service for the Capture workgroup is not within broadcast range (usually because the client and server are in different subnets).
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5 Services The services for Avid Interplay Capture allow you to schedule and perform recordings, control routing and video devices. Some of the services can be defined as Main services—those services that make up the core of the Capture system. Other services are known as Device services—those responsible for controlling devices, such as video servers or VTRs. n Some of the Device services used for Capture can be shared with other Avid systems, such as iNEWS Command.
5 Services Main Interplay Capture Services Main services are vital to the operation of your Capture system. The following are the main services for Capture: • Avid Interplay Capture Service • Avid Interplay Capture Clip Manager Service • Avid Interplay Shared Storage Service • Avid Route Engine Service • Avid Capture Web Service Avid Interplay Capture Service This service contains the schedule and record control subsystems. It controls recordings according to the schedule and user’s directions.
Device Services The Clip Manager Catch-up Polling Period Seconds setting is the wait time between each search so that Interplay is not polled too often. The default wait time is 30 seconds. This setting can be used to speed up or slow down the polling during catch-up polling. The Clip Manager Number Hours To Rescan setting is the number of hours to rescan. This tells the Clip Manager service how far back into the past to scan. The most time allowed is 24 hours.
5 Services Service Name Description Avid AirSpeed Device service Provides control of a single AirSpeed video server controlling the ingest and playback channels on the device. One is required for each AirSpeed and there can be redundant AirSpeed Device services. It runs on a server, such as a Capture or a dedicated AirSpeed Device Service Server.
Avid Service Framework Applications & Services Services Avid Service Starter Service Description The Avid Service Starter service is responsible for starting all the other Avid Service Framework services on the machine when the machine is started. It can also be configured to restart any services that stop unexpectedly. Avid Machine Monitor This service reports machine information to the Health Monitor, including disk, memory, network status, and time synchronization.
5 Services Services Description (Continued) System Configuration Service This service is installed within the workgroup and is used to configure services such as, ASF support services, Avid Route Engine, and so forth. The following Avid Interplay Framework applications are required for configuring and managing and monitoring various aspects of Avid Interplay Capture as well as providing vital help in troubleshooting integration issues.
Time Synchronization Time Synchronization Avid Interplay Capture is a scheduling application and time synchronization is of critical importance to the overall health of the Capture system. Capture does not require the use of any certain type of time synchronization method, such as NTP, Domain, or the Avid Service Framework (ASF) Time Synchronization service, but it does require that the time synchronization source be synchronized with the house time being served over LTC or VITC.
5 Services Redundancy/Failover Avid Interplay Capture operates on a primary/backup basis. There can be only one primary service. Avid recommends dedicating a computer as a Capture Server. Avid does not support running the Capture services on a Capture workstation. If the primary Capture service becomes unavailable, Capture conducts an election, and promotes the backup Capture service to be a primary Capture service. This new primary service will remain the primary service.
Viewing the Status of Services Viewing the Status of Services Capture uses Avid Workgroup Properties, which is an Avid Service Framework application, to configure the local machine’s connection to the workgroup, manage starting and stopping of services and local host operations. To start Workgroup Properties: 1. Click the Start button and select, All Programs >Avid>Avid Service Framework >Avid Workgroup Properties. The Avid Workgroup Properties window opens.
5 Services Status Icon Description When all of the enabled Avid components are running on the local computer a green circle with a check mark in the center is shown next to the Status text box and the sentence—All enabled services are running—is displayed.
Starting and Stopping Services 2. Select a row on which to perform the stop, start, enable, or disable action. Multiple rows can be selected. The Action buttons are enabled with the Start button changing to Restart if all of the services are running. For more information on viewing Avid services using the Workgroup Properties application, see the Avid Service Framework User’s Guide.
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6 Shared Storage Service Configuration The Avid Interplay Capture service uses the Avid Interplay Shared Storage service to obtain a list of the workspaces from the supported shared storage system.
6 Shared Storage Service Configuration Overview The Capture service uses the Avid Interplay Shared Storage service to obtain a list of the workspaces (and their individual health status) from the supported shared storage system. From this list, the user can see what workspaces are available and choose a workspace to which recordings may be sent.
Viewing Shared Storage Service Health 3. Select the Shared Storage service from the list. 4. Click the Add button. Viewing Shared Storage Service Health The Capture service uses the Shared Storage service to keep track of workspaces and their health from ISIS.
6 Shared Storage Service Configuration Each of the Information sections for this service displays a colored status icon so you can tell at a glance if it is in good health or if it is experiencing any issues that might negatively affect the performance of the service. 3. Click the button corresponding to the information section you want to view. Some examples are shown in the following.
Viewing Shared Storage Service Health Colored icons are used so you can tell at a glance if the Lookup locator status is configured. Shared Storage Service Overview Section The Shared Storage Server Overview section provides basic information about the number of serverswith which the Shared Storage service is able to communicate.
6 Shared Storage Service Configuration Section The section contains information about a server with which the the Shared Storage service can communicate. If there is no server configured to communicate with the Shared Storage service, this section is not displayed. To view the information: t Click the button. The section opens. Colored icons are used so you can tell at a glance if the server numbers are within a normal range.
Viewing Shared Storage Service Health To configure a drive’s warning and critical threshold: 1. Click on the name of the drive. The Range Configuration dialog box opens. 2. Enter the Warning limit percentage. 3. Enter the Critical limit percentage. 4. Chick the OK button.
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7 System Health Avid Interplay Capture system health can be viewed through the health status icons in the Capture user interface as well as through the Avid Service Framework Health Monitoring application. n Modifying system settings for Avid Interplay Capture requires an Interplay administrator password.
7 System Health Status Bar Icons The Status bar shows connectivity and summary health of the Capture system and subsystems, including, in the following graphic from left to right, workspace health, record controller connectivity, data store connectivity, and overall system health.
Status Bar Icons If the record controller does not start properly, fails for any reason, or an open client looses connectivity with the record controller, the Status bar record controller icon displays a red square with a white X over it. For instance, if the Capture service has stopped running it will cause the record controller health to go into a bad health state. However, when the Capture service is restarted the record controller health returns to a normal healthy state.
7 System Health Monitoring Service Health Avid Service Framework is a common service distribution framework that enables the configuration and monitoring of Avid services and applications in a small, medium, or large Avid workgroup. The Avid Health Monitor application is one of the tools you can use to monitor the health of the Capture components.
Monitoring Service Health Information Section Name Description of Information Current Process Information This section displays, the process ID number, % CPU usage, handle count, thread count, memory usage, page file usage, and running time. Status icons are used so you can tell at a glance if the % CPU usage, handle, and thread counts, are within normal ranges. “Icon Quick Reference” on page 101For more information about Status icons, see “Icon Quick Reference” on page 101.
7 System Health Information Section Name Description of Information Redundancy Information The Redundancy section contains important redundancy information about the service. When you are running two copies of the a service, one of the services is primary and the other one is the backup service. If the primary service goes off line for some reason, the backup gets elected to primary and takes over.
Viewing Capture Service Health Each of the Information sections for this service displays a status icon so you can tell at a glance if it is in good health or if it is experiencing any issues that might negatively affect the performance of the service. For more information about Status icons, see “Icon Quick Reference” on page 101. 3. Click the button corresponding to the information you want to view. Some examples are shown in the following.
7 System Health 136 • Server: This is the name of the Interplay server to which Capture writes it’s database and master clips. • Database: This is the Interplay database name to which Capture writes it’s database and master clips. • Path: This is the Interplay database folder path to where Capture stores it’s database on Interplay. • User: This is the Capture system user account with which Capture logs in to Interplay to write it’s database and master clips.
Viewing Capture Service Health Channels Section The Channels section shows the unusable channels, which are the number of channels that are found to be unusable by Capture for ingest. It also shows the allocated channels, which are the number of channels that are in use by the Capture system. This section also lists each channel that is either unusable or a System Data Section The System Data information section contains important Capture system information.
7 System Health This section also displays the number of recordings in the next twenty four hours, the total number of channels, channel pools, and devices. Ingest System Information Section The Ingest System Information section displays the ingest system identification number.
Viewing Capture Service Health Record Controllers Information Section The record controller sends commands for recordings and helps Capture recover from any failure scenarios. Each recording has a record controller. The Record Controllers information section displays number of record controllers. When there are active recordings, the details of each record controller are listed. Information includes recording's Video ID, start and end times, allocated channels, and status of the allocated channels.
7 System Health n When a recording results in system health going into either a warning or critical status, the recording is not listed in the Avid Service Framework, Health Monitor application. To find the cause or reason for the poor health, the system administrator must first find the recording in the Capture application, schedule panel.
Channel Pool Health The health of a channel pool is also displayed in the table of channel pools in the recording's detail pane.
7 System Health Device Health Device health refers to the health of a hardware device, such as the health of an ingest channel or the health of a workspace on a shared storage server. Ingest channel health is visable in the Capture Monitor application. You can also see the channel health using the Avid Health Monitor application. When using this application, in the Directory pane, you select the Avid Interplay Capture service and in the Information pane, click the Channels section.
Workspace Health For more information see, “Viewing Shared Storage Service Health” on page 146. You can also see the health of a worspace displayed in the workspace column of the Capture recording table in the Schedule Item details panel. Workspace Health Workspace health refers to the communication between the Interplay Capture system and the shared storage server. Good health means the workspace exists and the disk allocation is within healthy limits.
7 System Health The Clock panel also reports when the client’s local time is different than the server’s time. In the following example, the amount of time difference between the client and the server is 5 or more seconds and the Critical health icon is displayed next to the time on the Clock panel. 144 Amount of Time difference Type of warning 0-2 seconds No Warning icon is displayed. 2-5 seconds A Warning health icon is displayed. 5 or more seconds A Critical health icon is displayed.
Channel Allocation Health Channel Allocation Health Channel allocation health displays a warning in the recordings when there are not enough channels in the pool to cover all of the recordings that are using the same pool during the same time period. The allocation warning is enabled using the Capture Settings (in Avid Interplay Administrator) on the Channel Pools tab. For more information see, “Channel Pools Tab” on page 95.
7 System Health Colored icons are used so you can tell at a glance if the licensing is configured. For more information about Status icons, see “Icon Quick Reference” on page 101. Viewing Shared Storage Service Health The Capture service uses the Avid Interplay Shared Storage service to keep track of workspaces and their health from ISIS. To view Shared Storage service health: 1. Open the Avid Health Monitor. 2. Select the Avid Interplay Shared Storage service in the Directory pane.
Viewing Shared Storage Service Health Each of the Information sections for this service displays a colored status icon so you can tell at a glance if it is in good health or if it is experiencing any issues that might negatively affect the performance of the service. 3. Click the button corresponding to the information section you want to view. Some examples are shown in the following.
7 System Health For each connected server, a unique section for that server is provided for health. Section The section contains information about a server with which the Avid Interplay Shared Storage service can communicate. If there is no server configured to communicate with the Shared Storage service, this section is not displayed.
Viewing Shared Storage Service Health Colored icons are used so you can tell at a glance if the server numbers are within a normal range. For more information about Status icons, see “Icon Quick Reference” on page 101. In the previous illustration, the Avid Interplay Shared Storage Server hostname is MADISISON. The names Sports, News, and Feeds are the names of separate workspaces to which recorded media can be sent. The numbers displayed for each workspace are the percentages of free space.
7 System Health Shared Storage Service Configuration You can view the settings for the Avid Interplay Shared Storage service using the Avid Service Configuration application. If there is an Avid Interplat Shared Storage Server located outside of the network subnet, you can add it to the list also by using this application. To view Shared Storage server settings: 1. Open the Avid Service Configuration application. 2. Select the Avid Shared Storage service in the Directory pane.
Viewing Shared Storage Service Health n When the shared storage service and shared storage server (ISIS System Director) are in the same subnet, the shared storage server automatically appears in this list. 3. Click the Add button The Input dialog box opens. 4. Enter a name for the new shared storage. 5. Click the OK button. The new name is added to the list. n All of the workspaces in this list can be used for recordings. However, the system administrator can restrict ingest to a certain workspace.
7 System Health Viewing Route Engine Service Health The Avid Route Engine service processes route requests from broadcast news products and passes them on to the router's system controller using the plug-in, which contains the appropriate protocol implementation for that particular router type. The Avid Health Monitor application is used to view the health of the Route Engine service. To view the Route Engine Service Health 1. Open the Avid Health Monitor. 2.
Viewing Device Services Health Plug-in Information Section The Plug-in Information section contains important information about the plug-in name, manufacturer, and version. Viewing Device Services Health Device services are those services responsible for controlling the ingest and playback channels on video devices, such as video servers, and VTRs. For more information about Device services used with Avid Interplay Capture, see “Configuring Device Services” on page 82.
7 System Health Each of the Information sections for this service displays a status icon so you can tell at a glance if it is in good health or if it is experiencing any issues that might negatively affect the performance of the service. For more information about Status icons, see “Icon Quick Reference” on page 101. 3. Click the button corresponding to the information you want to view. Some of the information sections are common to all services and always appear in the details pane.
8 Capture Web Service The Capture Web service allows access to the Capture API so that a site can integrate their custom applications with Interplay Capture.
8 Capture Web Service Installing Capture Web Service (Remote API) Avid Interplay Capture has Web service that can be installed locally on a Capture server, or on it’s own server. The Avid Interplay Capture product license does not cover the Web service so you must have a valid Capture Web service license prior to installing the Capture Web service. n Installing the Web service without a valid license results in the service going into an endless boot loop process.
Installing Capture Web Service (Remote API) 4. Select the Avid Interplay Capture Web Service (and deselect any other services), as shown in the following illustration. 5. Click Next. The Avid Interplay Capture Web service installs and no other configuration is required.
8 Capture Web Service Redundancy The Capture Web service is not a redundant service. It behaves the same as an Avid Interplay Capture client workstation to Capture. Multiple instances of the Capture Web service can run within the workgroup, but they all operate independently of each other and require their own license. Changing the Web Service Port A site can change the port used to access the Capture Web service. To change the Capture Web service port: 1.
Changing the Web Service Port com.avid.ingest.sdk.webservice.Port=8080 3. In the line you just added, change the “8080” port to the number of the port this site wants to use instead 4. The C# sample client requires a configuration change to adjust the sample client's Web reference. In the same folder as the test client .exe is the following file: TestCaptureWebClient.exe.
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9 Troubleshooting The Avid Interplay Capture system offers redundancy in case of failover and a method for system administrators or users to keep track of issues for the purpose of troubleshooting. When attempting to troubleshoot any problem, it is best to have the most current version of the Capture ReadMe available, which is available as a free download on the Avid Knowledge Base at: http://www.avid.
9 Troubleshooting Master Clips and Device Clips During a recording, two types of clips are checked into Interplay: device clips and master clips. Device clips are created by the ingest devices, such as AirSpeed, AirSpeed Multi Stream, and the Low-resolution encoder. The Interplay Capture master clip is created in the specified Interplay folder for that recording after Capture detects that a device clip was created for the recording.
Using the Support Dialog Box Interplay in the device clips folder, defined in Interplay for new clips about every 30 seconds. When the first clip is found, the master clip is created in the Interplay folder specified for the recording. n • For mirrored and multi-resolution recordings, where there are multiple ingest device clips that are added to the same master clip, the additional device clips are associated with the same master clip.
9 Troubleshooting To log support information from Capture: 1. Select Help > Support. 2. Enter a description of the issue in the Support dialog box. For instance, the following example shows a question about a device service continuing to record: 3. Click Save. The Save support zip dialog box appears.
Using the Support Dialog Box 4. Select the location where you want the zipped file to be saved. 5. Click OK. The system saves your comments inside a zipped file that also contains other information, such as system settings and event logs, which enable support personnel to troubleshoot the issue. This file can then be sent to Avid Customer Support. For more information, see “If You Need Help” on page 14.
9 Troubleshooting Standard Information to Include Regardless of Issue If you need to contact Avid Customer Support, ensure that you have the following standard information available regardless of the issue your system may be experiencing.
VTR Timecode VTR Timecode Where timecode is concerned, there are two aspects to consider for VTR Recording, one is the timecode on the source VTR and the other is the timecode recorded to the destination clip. Source VTR Batch and Quick recordings are the two different workflow types used for source VTR recordings During either a Batch or Quick VTR recording, the timecode from the source VTR is monitored. Capture requires continuous and monotonic (forward advancing) timecode for VTR recordings.
9 Troubleshooting Clips From Source VTR Recordings For timecode recorded on the destination channel, regardless of what the source tape reads as the timecode, the user may select either the LTC or VITC method of ingest for timecode on the destination channels. This allows a site to develop a workflow where one of the methods may have tape timecode and the other has time of day (TOD), or maybe both have tape timecode, but it may differ depending on what was recorded on the tape.
Avid Interplay Capture Monitor Avid Interplay Capture Monitor The Avid Interplay Capture Monitor application allows a system administrator to monitor channels and, in an automated routing configuration, the Avid Route Engine service. The application is comprised of a menu bar and various panels, which can be arranged and configured according to your working preferences.
9 Troubleshooting Menu bar The Interplay Capture Monitor application contains a straight forward menu bar to help you make the most of it’s features. Status Bar The Status bar shows connectivity and health of the Capture system and subsystems, including the Capture service, record controller, and shared storage. For more information, see “Status Bar” on page 26.
Avid Interplay Capture Monitor Customizing the Interplay Capture Monitor Application The Interplay Capture Monitor application is customizable so it can be configured according your working preferences.You start with the default configuration and from there decide the layout of the panels in your workspace. For more information about working with panels, see “Working with Panels” on page 32.
9 Troubleshooting Channels Panel The Channels panel is available in the Interplay Capture Monitor application and displays information and messages about Channels. The cells in the table display the channels, their health, transport status, recording information (start time, duration, sources), and the channel pools to which the channels belong.
Viewing Details and Clearing Alerts Alert Status Icon Description Critical Warning Delete Protected Information Succeeded n The succeeded alert with its check mark icon will only appear as a follow-up to previously reported warnings and critical alerts. Each alert appears along with a timestamp for when the alert was issued. If the summary shown in the alert’s title column extends beyond the size of the panel, resize the panel or mouse over the alert to view the entire title in a tooltip.
9 Troubleshooting Channel Failure There are three channel failure scenarios. • Ingest channel fails to start on time – When this happens, the master clip shows a MEDIA OFFLINE state in the editor, from the expected start of the recording up to the time an ingest channel started recording. Interplay Access reports the master clip as PARTIALLY ONLINE.
Starting the Route Monitor To start Avid Route Monitor: 1. Click the Start button and select All Programs > Avid > Router Control> Avid Route Monitor. The Select Workgroup dialog box appears. 2. Select the workgroup name. As shown in the following illustration, when the Avid Route Engine Crosspoints Monitor window opens, along with the window’s name, the title bar displays the router group name and the host in the workgroup to which the Route Engine service belongs.
9 Troubleshooting If the router supports protection and it is enabled, a system administrator can protect (lock) and unprotect (unlock) routes using the Avid Route Monitor. For instance, a user may have protected (locked) a route during a recording so that other users may not access it. If something goes wrong while recording, the system administrator can unprotect (unlock) the source video using the Avid Route Monitor so that the route is available for others to use.
ABCDEFGHIJKLMNOPQRSTUVWXYZ Index Index A About Capture panels 24 Alerts types 172 viewing 172 window 172 Ancillary data 97 data track 95 timecode 95, 97 Architecture and workflow Capture system 18 Aspect ratio fields 99 Avid license service installation 56 machine monitor service 116 online support 14 service starter service 116 system diagnostics tools collect tool 176 time synchronization service 116 Avid Service Framework 117 for the Workstation 102, 156 installation 54 non-redundant services 116 Avid
Index ABCDEFGHIJKLMNOPQRSTUVWXYZ Device clip updating 163 health 142 viewing service health 153 Device service 111 AirSpeed device service configuration 83 AirSpeed Multi Stream 86 Avid AirSpeed Device service 112 Avid AirSpeed Multi Stream Device service 112 Avid Low-Res Encoder 112 configuration 82 description 116 health 153 low-resolution encoder 83 VTR 90 VTR device service 112 Dialog box Avid services 118 Digi serial PCI card 46 F Failover 116 Failure transfer 163 Field valadation health 145 Framewo
ABCDEFGHIJKLMNOPQRSTUVWXYZ AirSpeed Multi Stream 38 configuration 34 teaming 34, 38 Notifications interplay Engine 66 O Online support 14 P Panel about Capture panels 24 channels 172 router crosspoints 171 Plug-in installation 58 Polling clip manager catch-up period seconds 110 Procedures add the permanent license 81 add the temporary license 77 clearing alerts 172 configure capture license 77 customizing the monitoring application 171 enable or disable Avid services 118 generate an activation file 79 log
Index ABCDEFGHIJKLMNOPQRSTUVWXYZ service health 146 user account permissions 163 Starting Interplay Workgroup Properties 117 services 118 Status bar 130 Support information logging procedures 163 System features 19 System health 129 T Temporary capture license 77 Time synchronizaton configuration 75 Timecode card Adrieanne 38 installing in AS3000 38 installing in SR2500 38 Transfer failure 163 Troubleshooting 14 information to send Avid 166 logging support issues 163 procedures 161 U Updating device cli
Avid Technical Support (USA) Product Information 75 Network Drive Burlington, MA 01803-2756 USA Visit the Online Support Center at www.avid.com/support For company and product information, visit us on the web at www.avid.
