3.2
Table Of Contents
- Title Page
- Contents
- Using This Guide
- Getting Started with the Interplay | Administrator
- Database Settings
- Creating an Interplay Database
- Interplay Databases, Folders, and Files
- Creating and Restoring Database Backups
- Types of Interplay Administrator Backups
- Recommendations for Backup Configuration
- Setting the Number of Database Backups to Keep
- Scheduling Automatic Database Backups
- Starting a Backup Manually
- Using an Archiving Tool for Backup
- Restoring an Earlier Version of a Database
- Performing a Partial Restore of an Interplay Production Database
- Creating a Metadata-Only Backup for Customer Support
- Performing a Consistency Check
- Viewing Database Information
- Locking and Unlocking Databases
- Managing Databases: Deactivating, Activating, and Migrating
- Moving a Database to Another Server (Non-Clustered Systems)
- Moving a Database and Users to Another Server (Non-Clustered Systems)
- Moving a Database to Another Server (Clustered Systems)
- Moving a Database and Users to Another Server (Clustered Systems)
- Moving a Database Under Low Disk Space Conditions
- Renaming a Database
- Running Database Maintenance Tools
- Identifying the Root Folder of the Interplay Server Database
- Server Settings
- User Management
- Understanding the Central Configuration Server
- Adding Users to a Central Configuration Server
- Setting User Authentication Providers and Importing Users
- Managing Users, User Groups, and User Rights
- Understanding Default User Groups, Users, and Roles
- Adding User Groups
- Adding Users Manually
- Viewing and Setting Attributes
- Understanding Standard Roles and Default Rights
- Viewing and Changing Roles
- Viewing and Setting Authentication Providers for Individual Users
- Deleting Users and User Groups
- Removing Users from User Groups
- Managing Database Roles
- Guidelines for User Management
- Site Settings
- Defining Property Layouts
- Setting the Resolutions Available for Display
- Creating Custom Properties
- Configuring Remote Workgroups
- Configuring Categories
- Setting Server Hostnames and the Workgroup Name
- Interplay Media Services View
- Interplay Transfer Status View
- Interplay Transfer Settings View
- Workgroup Transfer Presets View
- Specifying Remote Servers for Asset Tracking
- Specifying Archive Settings
- Setting the Ownership for New Database Folders
- Enabling Interplay Synced Projects
- Setting Options for Deletion
- Viewing and Setting the Metadata Override Status
- Production Engine Bus Connector
- Application Settings
- Application Database Settings View
- Setting Options in the Editing Settings Tab
- Setting Audio Mixing Defaults for Access, Assist, and MediaCentral | UX
- Sending a Source to Playback in Interplay Assist
- Setting the Shotlist Start Timecode for Interplay Access and Interplay Assist
- Setting an Automatic Timeout for Interplay Assist and Avid Instinct
- Configuring the Frame Locators Display
- Configuring the Restrictions Display
- Media Composer | Cloud Settings
- Setting Instinct/Assist User Options
- Pro Tools Plug-Ins Settings
- Application Database Settings View
- Interplay Services
- Troubleshooting
- Reuniting a Split Database
- Installed Components and Services
- Interplay Engine Configuration Files
- Valid and Invalid Characters in Interplay
- System Metadata Properties
- Server Error Codes
- Consistency Check Codes
- Index
8 Troubleshooting
The following topics provide information for troubleshooting problems with the Interplay
Engine server:
•
Troubleshooting Login Problems
• Troubleshooting Client Connection Problems
• Optimizing Interplay Performance
• Troubleshooting Firewalls and Interplay
• Troubleshooting the Server Execution User Account
• Shutting Down or Locking the Server Process
Also see “Creating a Metadata-Only Backup for Customer Support” on page 57.
Troubleshooting Login Problems
If you are not able to log in to the Interplay Administrator even when you are sure you provided
a correct user name and password, verify if the Central Configuration Server for the server is set
correctly. For information about the Central Configuration Server, see
“Understanding the
Central Configuration Server” on page 104
.
To verify if the Central Configuration Server is set correctly:
1. Click Start, then click Run.
2. Type
regedit
in the text box.
The Registry Editor opens.
3. Navigate to the following folder:
HKEY_LOCAL_MACHINE\Software\Avid Technology\
Workgroup\Avid Workgroup\DatabaseServer
The string value CMS should specify the computer name of the Central Configuration
Server.
4. If this value is not correct, shut down the Interplay Engine by locking the server (see
“Locking and Unlocking the Server” on page 89).
5. In the Registry Editor, double-click CMS, type a valid entry, and click OK.