3.2
Table Of Contents
- Title Page
- Contents
- Using This Guide
- Getting Started with the Interplay | Administrator
- Database Settings
- Creating an Interplay Database
- Interplay Databases, Folders, and Files
- Creating and Restoring Database Backups
- Types of Interplay Administrator Backups
- Recommendations for Backup Configuration
- Setting the Number of Database Backups to Keep
- Scheduling Automatic Database Backups
- Starting a Backup Manually
- Using an Archiving Tool for Backup
- Restoring an Earlier Version of a Database
- Performing a Partial Restore of an Interplay Production Database
- Creating a Metadata-Only Backup for Customer Support
- Performing a Consistency Check
- Viewing Database Information
- Locking and Unlocking Databases
- Managing Databases: Deactivating, Activating, and Migrating
- Moving a Database to Another Server (Non-Clustered Systems)
- Moving a Database and Users to Another Server (Non-Clustered Systems)
- Moving a Database to Another Server (Clustered Systems)
- Moving a Database and Users to Another Server (Clustered Systems)
- Moving a Database Under Low Disk Space Conditions
- Renaming a Database
- Running Database Maintenance Tools
- Identifying the Root Folder of the Interplay Server Database
- Server Settings
- User Management
- Understanding the Central Configuration Server
- Adding Users to a Central Configuration Server
- Setting User Authentication Providers and Importing Users
- Managing Users, User Groups, and User Rights
- Understanding Default User Groups, Users, and Roles
- Adding User Groups
- Adding Users Manually
- Viewing and Setting Attributes
- Understanding Standard Roles and Default Rights
- Viewing and Changing Roles
- Viewing and Setting Authentication Providers for Individual Users
- Deleting Users and User Groups
- Removing Users from User Groups
- Managing Database Roles
- Guidelines for User Management
- Site Settings
- Defining Property Layouts
- Setting the Resolutions Available for Display
- Creating Custom Properties
- Configuring Remote Workgroups
- Configuring Categories
- Setting Server Hostnames and the Workgroup Name
- Interplay Media Services View
- Interplay Transfer Status View
- Interplay Transfer Settings View
- Workgroup Transfer Presets View
- Specifying Remote Servers for Asset Tracking
- Specifying Archive Settings
- Setting the Ownership for New Database Folders
- Enabling Interplay Synced Projects
- Setting Options for Deletion
- Viewing and Setting the Metadata Override Status
- Production Engine Bus Connector
- Application Settings
- Application Database Settings View
- Setting Options in the Editing Settings Tab
- Setting Audio Mixing Defaults for Access, Assist, and MediaCentral | UX
- Sending a Source to Playback in Interplay Assist
- Setting the Shotlist Start Timecode for Interplay Access and Interplay Assist
- Setting an Automatic Timeout for Interplay Assist and Avid Instinct
- Configuring the Frame Locators Display
- Configuring the Restrictions Display
- Media Composer | Cloud Settings
- Setting Instinct/Assist User Options
- Pro Tools Plug-Ins Settings
- Application Database Settings View
- Interplay Services
- Troubleshooting
- Reuniting a Split Database
- Installed Components and Services
- Interplay Engine Configuration Files
- Valid and Invalid Characters in Interplay
- System Metadata Properties
- Server Error Codes
- Consistency Check Codes
- Index
Troubleshooting Client Connection Problems
227
6. Unlock the server.
Troubleshooting Client Connection Problems
This topic provides suggestions for settings to check if a client system is not connecting properly.
Network Configuration
• Check the TCP/IP connection by typing
ping
<servername>
in the Command Prompt on
the client.
Server Settings
• Check if there is a user account for the user. See “Managing Users, User Groups, and User
Rights” on page 123
.
• Check if the password is expired. See
“Viewing and Setting Attributes” on page 127.
• Check that the user has access to the database (a role other than No Access).
• Make sure the user authorization provider includes the user account. See
“Setting User
Authentication Providers and Importing Users” on page 109
.
Client Settings
• Reinstall Interplay Access. This client application hosts Interplay Access, Interplay
Administrator, and the connection package for any connection to Interplay.
Optimizing Interplay Performance
This topic provides some basic items to check if you are running into unexplained slowness
(either server or client side) with Interplay:
• Make sure that the server meets the current specifications. See the Interplay ReadMe.
• Make sure that the client is running on a system that meets specifications.
• Run the client from the server machine.
If Interplay Access runs well on the server machine, it might indicate that the other clients
are communicating slowly with the server because of a network problem. Start the client on
the server machine and see if you have the same problems.
• Check for other processes running on the server machine.
Most installations should run the Interplay Engine on a dedicated machine. If you are relying
on the server machine to perform other duties as well, you might have performance issues.
For example, some virus scanners can lock files on a server, and the Interplay Engine waits
until the file is unlocked before it can be moved, renamed, deleted, and so on.