3.2
Table Of Contents
- Title Page
- Contents
- Using This Guide
- Getting Started with the Interplay | Administrator
- Database Settings
- Creating an Interplay Database
- Interplay Databases, Folders, and Files
- Creating and Restoring Database Backups
- Types of Interplay Administrator Backups
- Recommendations for Backup Configuration
- Setting the Number of Database Backups to Keep
- Scheduling Automatic Database Backups
- Starting a Backup Manually
- Using an Archiving Tool for Backup
- Restoring an Earlier Version of a Database
- Performing a Partial Restore of an Interplay Production Database
- Creating a Metadata-Only Backup for Customer Support
- Performing a Consistency Check
- Viewing Database Information
- Locking and Unlocking Databases
- Managing Databases: Deactivating, Activating, and Migrating
- Moving a Database to Another Server (Non-Clustered Systems)
- Moving a Database and Users to Another Server (Non-Clustered Systems)
- Moving a Database to Another Server (Clustered Systems)
- Moving a Database and Users to Another Server (Clustered Systems)
- Moving a Database Under Low Disk Space Conditions
- Renaming a Database
- Running Database Maintenance Tools
- Identifying the Root Folder of the Interplay Server Database
- Server Settings
- User Management
- Understanding the Central Configuration Server
- Adding Users to a Central Configuration Server
- Setting User Authentication Providers and Importing Users
- Managing Users, User Groups, and User Rights
- Understanding Default User Groups, Users, and Roles
- Adding User Groups
- Adding Users Manually
- Viewing and Setting Attributes
- Understanding Standard Roles and Default Rights
- Viewing and Changing Roles
- Viewing and Setting Authentication Providers for Individual Users
- Deleting Users and User Groups
- Removing Users from User Groups
- Managing Database Roles
- Guidelines for User Management
- Site Settings
- Defining Property Layouts
- Setting the Resolutions Available for Display
- Creating Custom Properties
- Configuring Remote Workgroups
- Configuring Categories
- Setting Server Hostnames and the Workgroup Name
- Interplay Media Services View
- Interplay Transfer Status View
- Interplay Transfer Settings View
- Workgroup Transfer Presets View
- Specifying Remote Servers for Asset Tracking
- Specifying Archive Settings
- Setting the Ownership for New Database Folders
- Enabling Interplay Synced Projects
- Setting Options for Deletion
- Viewing and Setting the Metadata Override Status
- Production Engine Bus Connector
- Application Settings
- Application Database Settings View
- Setting Options in the Editing Settings Tab
- Setting Audio Mixing Defaults for Access, Assist, and MediaCentral | UX
- Sending a Source to Playback in Interplay Assist
- Setting the Shotlist Start Timecode for Interplay Access and Interplay Assist
- Setting an Automatic Timeout for Interplay Assist and Avid Instinct
- Configuring the Frame Locators Display
- Configuring the Restrictions Display
- Media Composer | Cloud Settings
- Setting Instinct/Assist User Options
- Pro Tools Plug-Ins Settings
- Application Database Settings View
- Interplay Services
- Troubleshooting
- Reuniting a Split Database
- Installed Components and Services
- Interplay Engine Configuration Files
- Valid and Invalid Characters in Interplay
- System Metadata Properties
- Server Error Codes
- Consistency Check Codes
- Index
Troubleshooting Firewalls and Interplay
228
• Check the speed of the LAN between the Interplay Engine and the shared storage server.
Make sure that the Interplay Engine and the Avid shared-storage server are connected
appropriately; for example, the Interplay Engine needs to read the files to create thumbnails.
If the connection is slow, performance can drop.
• Check the speed of file operations of the Interplay Engine on the shared storage server.
Make sure that the Interplay Engine can move data quickly on the Avid shared-storage
system. Log in to the Interplay Engine server and use Windows Explorer to transfer files
from an Avid shared-storage workspace to the Interplay Engine server. The speed
performance of these operations should be independent of file size and instantaneous. Make
sure the connectivity and credentials are correct.
Troubleshooting Firewalls and Interplay
Firewalls on client machines interfere with Interplay’s TCP/IP communications.
Symptoms
• The list of servers does not appear, for example, when you are connecting to a new database.
• Connection establishment to the server fails.
Cause
These problems can be caused by personal firewalls installed on the client machine. A typical
example for such a firewall is ZoneAlarm
®
from ZoneLabs
™
or the Windows XP firewall.
These applications intercept all outgoing and incoming network traffic and decide whether to let
the traffic go through or block it. The effect is that applications like Interplay fail to connect to
their servers.
Typically when the client looks for available Interplay Engines in the network, no servers can be
retrieved. When the client is looking for servers, a UDP broadcast is sent out on port 8321.
Solution
Usually these personal firewalls can be configured to allow all network traffic for specific
applications. This should be done for Interplay locally or for Internet access depending on which
servers Interplay should connect to.
For information about ports used by Interplay, see
“Required TCP/IP Ports” on page 255 and
“Interplay Port Usage” in the Interplay Software Installation and Configuration Guide.