3.2

Table Of Contents
Troubleshooting the Server Execution User Account
232
Re-creating the Server Execution User
If you need to re-create the Server Execution User, use the NXNServerUser.exe tool.
To re-create the Server Execution User account:
1. Run the tool NxNServerUser.exe on the Interplay Engine server.
The tool is located in the following directory on the Interplay Server:
Installers\AssetMgr\Tools\NxNServerUser
2. Select Custom User.
3. Type the name, such as MYDOMAIN\IPEngine, and the password of the account.
Make sure that this name exactly matches the user name and password of an account in the
Avid shared-storage Administration tool that has read/write access to the appropriate
workspaces (see
“Creating the Server Execution User Account” on page 229).
n
Make sure that you use the correct password for the specified user because the tool cannot verify
the password.
The tool changes the execution user settings for the following servers and services:
- Avid Interplay Engine Server: The Avid Interplay Engine Server runs under the
specified account. The NxNServerUser tool changes the corresponding DCOM settings.
You can verify that the new user has been set using the dcomcnfg tool as described in
Avid Interplay Engine Server” on page 256.
- Avid Interplay TCP/COM Bridge: The Avid Interplay TCP/COM Bridge Service runs
under the specified account. You can verify that the new user has been set in the service
control panel tool as described in
“Required TCP/IP Ports” on page 255.
- Impersonation of Apache
®
Modules: The Apache modules that need to access files on
the file server are impersonated to the specified user account (see
Avid Workgroup
HTTP Server” on page 257
and Avid Workgroup Preview Server Service” on
page 258
). You can verify that the new user and the encrypted password has been set in
the following registry keys:
- HKEY_LOCAL_MACHINE\SOFTWARE\Avid Technology\Workgroup\Avid
Workgroup Server\ExecutionUser
- HKEY_LOCAL_MACHINE\SOFTWARE\Avid Technology\Workgroup\Avid
Workgroup Server\ExecutionSettings
- (Cluster Only) Avid Interplay Engine Monitor: The Avid Interplay Engine Monitor
Service runs under the specified account. You can verify that the new user has been set
in the service control panel.
4. Restart the server.