® ® Avid ISIS | 2500 Setup Guide
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Contents Using This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 If You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Accessing the Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Avid Training Services .
Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Chapter 2 Connecting the ISIS Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Rack Mounting the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Rack Mounting Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Health Check. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 System Director Intel Pro Driver Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 ISIS | 2500-160 to ISIS | 2500-320 Engine Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . .
Minimum Storage Space Requirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Daily Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109 Monthly Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Saving ISIS Metadata . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Available Utilities . . .
Forcing a Foreign Drive to Become a Spare . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136 Cooling Module Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137 Power Supply Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138 Engine Controller Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139 Engine Replacement. . . . . . . . . . . . . . . . .
Australia and New Zealand EMC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170 Japan EMC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Class A Equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Korean EMC Regulations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Class A Equipment. . . . . . . . . . . . .
Using This Guide The Avid ISIS® media network provides a high-performance distributed file system that contains high-capacity shared media storage for workgroups of connected Avid® editing workstations. n This document describes features and setup information for the Avid ISIS | 2500 shared storage network. Your system might not contain certain features that are covered in the documentation.
If You Need Help Symbol or Convention Meaning or Action Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the mouse action. For example, Command+Option+C or Ctrl+drag. | (pipe character) The pipe character is used in some Avid product names, such as Interplay | Production. In this document, the pipe is used in product names when they are in headings or at their first use in text. If You Need Help If you are having trouble using your Avid product: 1.
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1 Avid ISIS | 2500 System Overview The Avid ISIS® | 2500 system is a nearline product that provides lower cost per gigabit (Gb) disk-based storage than the ISIS | 7500 - 7000 and ISIS | 5500 - 5000 real-time storage systems (online). This nearline system provides rapid access to material for which real-time output is not required, but the performance and accessibility of tape archival storage is not suitable. Avid ISIS network storage systems are built for media and entertainment.
System Director System Director The Avid ISIS | 2500 System Director uses the Windows® Storage Server 2008 R2 operating system with Service Pack 1. The Avid ISIS client operating systems that are supported in your ISIS software release is listed in the Avid ISIS ReadMe. n The Windows Product Key Certificate of Authenticity is attached to the top cover of the Avid ISIS System Director.
System Director Avid ISIS assures media protection and availability using the following techniques: • Mirrored system drives for system operation and System Director metadata storage • A failed system drive can be replaced without interrupting the operation of the Avid ISIS. • The 82 media drives are configured into eight RAID 6 groups with two drives reserved as hot spares. If any of the RAID drives fail, the Avid ISIS automatically uses the spare drive to rebuild the RAID group.
System Director System Control Panel (Continued) Letter Component Description C System reset button Performs a soft reset when pressed. Do not use this button unless the system has had a fatal error and you need to restart. A soft reset restarts the system; it clears all active program memory (you lose unsaved work) and shuts down all active programs.
Engine Second System Director You can purchase a second System Director and configure it on the same subnets as the original System Director. This provides a redundant System Director that is in constant contact with the original System Director. The second System Director automatically takes over if the original System Director fails (For more information see “Configuring System Director Failover” on page 92). Engine The Engine is 5U (rack unit) in size and stores the data shared by the ISIS clients.
Engine the last drive is in the last row on the far-right portion of the drawer. The second drawer is ordered in the same way; left-to-right in each of the three rows starting in the front and ending in the back right corner. For more information on the drive slot configuration, see “ISIS | 2500-320 Media Drive Configuration” on page 25 and “ISIS | 2500-160 Media Drive Configuration” on page 26.
Engine ISIS | 2500 Engine Front Panel Unit ID display Input switch Power on / standby Module fault Logical status Drawer 1 fault Drawer 2 fault The following table describes the control panel shown in the previous figure. Engine Control Panel Component Description Unit ID Display Displays the unit number assigned to the Engine. When a signal is sent from the software, the ID number blinks to identify the Engine.
Engine Engine Control Panel (Continued) Component Description Logical Status Indicator Flashes amber when arrays are performing a background function. When both the Module Fault and Logical Status LEDs are flashing, the unit ID number is different from “Start of Day.” Drawer 1 Fault Indicator Illuminates amber when an fault is detected with a drive, cable, or fan in the top drawer. Drawer 2 Fault Indicator Illuminates amber when an fault is detected with a drive, cable, or fan in the bottom drawer.
Engine c w Leave failed modules in place until you have a replacement so you maintain the proper airflow. Obtain a replacement as soon as possible. Only trained Avid qualified service personnel should remove and replace modules while the Engine is running. Since power to the Engine is still applied internally to the midplane, always keep your hands outside the Engine when removing a module.
Storage Configurations Engine Power Supply Panel Component Description Release Latch Displays the unit number assigned to the Engine. When a signal is sent from the software, the ID number blinks to identify the Engine. This helps locate the Engine when it is installed in a high-density rack/cabinet populated with several other similar systems. Power Supply Fault Indicator Illuminates amber when an error is detected with the system. The following are possible faults.
Storage Configurations Storage Group Size An ISIS | 2500-160 Engine provides one Storage Manager, and the ISIS | 2500-320 has two Storage Managers. The Storage Manager is used to create one or two Storage Groups in the ISIS file system (one or two Storage Groups per Engine). The media drives in each Engine are bound into Storage Groups. A fully populated ISIS | 2500-320 Engine can be bound into one or two Storage Groups or you can combine multiple Engines as a single Storage Group.
Drive Slot 78 Drive Slot 79 Drive Slot 80 Drive Slot 81 Drive Slot 82 Drive Slot 83 Drive Slot 65 Drive Slot 66 Drive Slot 67 Drive Slot 68 Drive Slot 69 Drive Slot 75 Drive Slot 61 Drive Slot 64 Drive Slot 74 Drive Slot 60 Drive Slot 77 Drive Slot 73 Drive Slot 59 Drive Slot 63 Drive Slot 72 Drive Slot 58 Drive Slot 76 Drive Slot 71 Drive Slot 57 Drive Slot 62 Drive Slot 70 Drive Slot 13 Drive Slot 12 Drive Slot 11 Drive Slot 10 Drive Slot 9 Drive Slot 8 Drive Slot 7 Drive
Drive Slot 55 Drive Slot 54 Drive Slot 53 Drive Slot 52 Drive Slot 51 Drive Slot 50 Drive Slot 49 Drive Slot 48 Drive Slot 47 Drive Slot 46 Drive Slot 45 Drive Slot 44 Drive Slot 43 Drive Slot 42 Empty Storage Configurations Bottom Drawer — Front ISIS | 2500-160 Media Drive Configuration The ISIS | 2500-160 has 42 media drives with two drives reserved as hot spares. The drives are configured in the Avid ISIS | 2500-160 Engine as four RAID 6 groups (10 drives in each group).
Clients Not Used Not Used Drive Slot 55 Not Used Not Used Drive Slot 54 Not Used Not Used Drive Slot 53 Not Used Not Used Drive Slot 52 Not Used Not Used Drive Slot 51 Not Used Not Used Drive Slot 50 Not Used Not Used Drive Slot 49 Not Used Not Used Drive Slot 48 Not Used Drive Slot 47 Not Used Not Used Drive Slot 46 Not Used Not Used Drive Slot 45 Not Used Not Used Drive Slot 44 Not Used Not Used Drive Slot 43 Not Used Not Used Drive Slot 42 Not Used 160 TB, Drawer 2 (Bottom) — Initial
Network Zone Configurations n Only System Directors with a 10 Gb connection to the switch support CIFS and FTP clients. When using a 1 Gb connection between the ISIS | 2500 System Director and the switch, you must turn off the CIFS service after you have installed the ISIS | 2500 software. See “Turning Off the CIFS Service With a 1 Gb Connected System Director” on page 89.
Network Zone Configurations • Zone 3 — Instinct, Assist, certain editors • Zone 4 — Instinct, Assist; typical formats include DV25, MPEG-2 proxy (2 Mb/s) The following four examples show different types of Avid ISIS configurations. Zone 1 Clients (Direct Connected) The ISIS | 2500 does not provide any client connections directly to the Engine or System Director. Client connections are only available through a switch.
Network Zone Configurations Zone 3 and Zone 4 Client Configuration A Zone 3 (indirect connect) configuration consist of a group of clients, connected to an Avid qualified layer-3 switch (routed), with known Quality of Service (QoS); traffic routed to ISIS (one hop) and load-balanced across ISIS VLANs (approximately a 60/40 ratio).
Cabling Avid ISIS Zone 3 and Zone 4 Network Configuration Zone 4 Zone 4 clients corporate network (Layer 3 routed/switched) 1 Gb Ethernet Avid Production Network (Zone 1, 2, and 3) House switch Zone 3 (Layer 3 routed/switched) Zone 3 client routed VLAN 40 VLAN 40 Zone 3 layer 3 switch VLAN 10 VLAN 20 Zone 2 clients Can be one multilayer switch VLAN 30 Zone 2 Layer 2 switch VLAN 10 VLAN 20 Zone 1 Zone 2 (Layer 2 switched) 10 Gb Ethernet Engine VLAN Engine Engine ISS VLAN 10 Engine ISS VLAN
2 Connecting the ISIS Equipment This chapter explains how to rack mount and connect the system hardware. A system installation check list is provided to help you perform the installation in the correct order. The check list contains references to information in this and other chapters in this document or the ReadMe file to complete the installation. n For information on connecting and configuring two System Directors for failover, see “Configuring System Director Failover” on page 92.
Rack Mounting the Equipment ISIS | 2500 System Director and Engine System Director 1 rack unit ID ISIS 2000 Engine 5 rack units Installing Rack-Mounted Rails and Brackets The System Director is designed for 19-inch (483-mm) rack configurations and requires one EIA rack units (1U), or 1.75 inches (44.45 mm) of rack space. The rail kit installs into rails that are between 23-inches (584.2-mm) to 31-inches (787.4-mm) inches deep. An optional rail kit is available for racks that are up to 37 inches deep.
Rack Mounting the Equipment Review the following recommendations before rack mounting Avid ISIS equipment: • n Avid recommends that you leave a 1U or half-U space between each piece of equipment mounted in the racks. This allows for better airflow and cable access, and helps stop vibration in any equipment being transferred to spaces above and below. The 1U System Director has vent holes on the top of the enclosure.
Rack Mounting the Equipment Positioning the System Director in the Rack Use the following figure to help you decide where to install the System Director in the rack. Select a position where the System Director is at the proper baseline. Rack mounting rail 5/8 in Rack mounting rail hole spacing 5/8 in 1/2 in 5/8 in 1 3/4 in 3U System Director front panel mounting hole 5/8 in 1/2 in 5/8 in 1 3/4 in 2U 5/8 in 1/2 in 1 3/4 in 1U 5/8 in Baseline position is between two 1/2inch holes.
Rack Mounting the Equipment Separating the Slide Rails 3. Pull and separate the two halves. 4. Repeat these steps to separate the second slide rail. Attaching Inner Slide Rails to the System Director Attach the inner slide rails that were separated from the outer slide rails to the System Director. To attach the inner slide rails: 1.
Rack Mounting the Equipment Attaching the Inner Slide Rails 3. Repeat this procedure to attach the other inner slide rail on the other side of the server. Attaching the Outer Rails to a Square-Hole Rack After separating the slide rails as previously described (see “Separating the Slide Rails” on page 35), perform the following procedure. If your mounting rails have threaded holes, see “Attaching the Outer Rails to a Threaded-Hole Rack” on page 39.
Rack Mounting the Equipment Positioning the Outer Slide Rail with the Front Rack-Mounting Rail 3. Push the outer rail towards the outside of the rack, to secure the outer rail in place Insert the Outer Slide Rail to the Front Rack-Mounting Rail 4. Adjust the outer slide rail bracket assembly to the rear mounting rail. 5. Secure the rear outer slide rail bracket assembly to the rear mounting rail as you did for the front rack-mounting rail.
Rack Mounting the Equipment Securing the Outer Slide Rail to the Rear Rack-Mounting Rail 6. Repeat this procedure to attach the second outer slide rail on the other side of the rack. Attaching the Outer Rails to a Threaded-Hole Rack After separating the slide rails as previously described (see “Separating the Slide Rails” on page 35), perform the following procedure. If your mounting rails have threaded holes, clip on the threaded hole adapter.
Rack Mounting the Equipment 2. With the bracket assembly tabs aligning with the cut-out in the threaded hole adapter, swing the adapter so that the holes face the front of the bracket assemble as shown in the following illustration. Positioning the Threaded Hole Adapter 3. Slide the outer slide rail bracket assembly onto the side rack-mounting rail so that the threaded hole adapter is over the rack rail. n Have someone help you hold the slide rails level while you position them in the rack.
Rack Mounting the Equipment Securing the Outer Slide Rail to the Rack-Mounting Rail 5. Adjust the outer slide rail bracket assembly to the rear mounting rail. 6. Secure the rear outer slide rail bracket assembly to the rear mounting rail as you did for the front rack-mounting rail. 7. Repeat this procedure to attach the second outer slide rail on the other side of the rack. Securing the System Director in a Rack n Have someone help you hold the System Director while you position it in the rack.
Rack Mounting the Equipment Front Panel Screws Rack enclosure front mounting rail Mounting the Engine The ISIS | 2500 Engine is designed for 19-inch (483-mm) rack configurations and requires five EIA rack units (5U), or 8.75 inches (222.25 mm) of rack space. The ISIS | 2500 rack mount rails are designed for racks with square or threaded holes. This procedure focuses on racks with threaded holes. Additional instructions are included on a decal located on the side of one of the bracket rails.
Rack Mounting the Equipment To mount the Engine into the rack: 1. (Option) If using racks with threaded holes, unscrew and remove the five round pegs on each end of the bracket rail. Slide adjustment screws Bracket rail Round pegs 2. Loosen the four slide adjustment screws so to adjust the bracket rail to the depth of your rack. The adjustment screws are highlighted in a colored circle around the screw. 3.
Rack Mounting the Equipment 4. Secure the bracket rail to the front and rear mounting rails using either the screws that come with the rack mount kit of your rack screws (five screws in the front and the rear). n Leave the top holes on the front of the rail empty so you can use those holes to secure the Engine to keep it from sliding forward once racked. 5. Tighten the four slide adjustment screws. 6. Repeat steps 1 through 5 to install the other bracket rail on the opposite side of the rack. 7.
Rack Mounting the Equipment Rack mounting tab Sliding nut Bracket extender 10. Using the screws from the rack mount kit, secure the Engine to the front of the rack through top and bottom holes of the plastic end caps as shown in the following figure.
Opening and Closing the Media Drive Drawers 11. Using the screws from the rack mount kit or screws you supply, secure the rear stabilizer brackets to the rear rack mount rails through top and bottom holes in the extender bracket as shown in the preceding figure. 12. Snap the left and right plastic covers over the plastic end caps on the front Engine as shown in the preceding figure.
Opening and Closing the Media Drive Drawers To close a drive drawer: 1. Pull and hold both of the white latches on the sides of the drawer. n You might need to pull the drawer completely open before pulling the white latches. 2. Push the drawer in slightly. 3. Release the white latches. 4. Slowly push the drawer all the way back into the Engine, making sure it clicks in place. c Do not push the drawer in hard or slam it shut to avoid damaging the drives or the drawer.
Installing the Media Drives Installing the Media Drives The procedure for installing the media drives is the same for both drawer 1 and drawer 2, but the drives are installed in different locations depending on the Engine configuration: c • ISIS | 2500-320 Media Drive Configuration (1 Engine, with 82 drives) — 41 drives in each drawer.
Installing the Media Drives 4. Push the media drive downwards and hold it down while sliding the drive carrier plate in the direction shown in the following figure. This locks the drive in place. 5. Repeat this procedure to install the remaining media drives in the open drawer as follows, depending on your ISIS | 2500 Engine configuration: c t ISIS | 2500-320 — Using the following illustration, install 41 media drives in each drawer. Do not use the Drive 0 and Drive 42 slots.
Installing the Cooling Modules 6. After populating one drawer, close it and populate the second drawer (see “Opening and Closing the Media Drive Drawers” on page 46). Installing the Cooling Modules This section describes how to install the cooling module. To insert a cooling module: 1. Position the cooling module so that the red release latch and handle are on the right-hand side. 2. Slide the cooling module into its slot until the latch clicks in place. 3.
Installing the Engine Controller 3. Repeat this procedure to install the second power supply into the second power supply slot. Installing the Engine Controller This section describes how to install the Engine Controller. n The Engine Controller must be in the left slot (when viewed from rear of Engine). The software does not run if Engine Controller is in the right slot. To insert an Engine Controller: 1. Position the Engine Controller so that the release latch is at the bottom. 2.
Connecting Power to Equipment Connecting Power to Equipment The Avid ISIS | 2500 System Director and Engine each include two power supplies for redundancy. At least one power supply must be operational for either the System Director or Engine to function. If a power supply fails, leave it in place until you have a replacement. The System Director and Engine can each operate on one power supply, but in an unprotected mode. The ISIS | 2500 Engine cooling modules provides airflow for the Engine.
Connecting Power to Equipment Each ISIS | 2500 Engine power supply draws a maximum of 13 amps of current using 220 Vac. Connect each power supply in the Engine to a different 30-amp circuit. This allows the system to continue running if one of the two circuits fail. Each System Director has two power supplies rated at 5.8 amps each. Avid recommends each power supply be connected to separate 20-amp circuits.
Connecting a Keyboard, Monitor, and Mouse To turn your system on: 1. Turn on the Engine by switching the power switch to the on position on each power supply module. Allow enough time for the lights on the front panel to turn green. 2. Turn on the System Director. 3. Tell clients to restart their systems and use the Client Manager software to log on and mount workspaces. To turn your system off: 1. Exit the Client Manager on all clients. 2.
Setting Up the Network Address On the Engine 4. Insert the other end of the USB splitter cable into a USB connector on the back of the System Director. Setting Up the Network Address On the Engine The following procedure describes how to configure the Engine. To configure the engine: 1. Make sure the Engine has been turned on. Allow about 2 minutes for the Engine to reach a ready status. 2. Turn on the System Director. 3.
Setting Up the Network Address On the Engine System Director 1 Gb and Engine 1 Gb Management Ports Connections 1 Gb managment ports 1 Gb connection 5. Open a browser and navigate to the ISIS | 2500 Storage Manager Agent Web page using the following address: https://192.168.0.10:5015. 6. When prompted for the password, type se-admin. 7. Click Network in the left pane of the System tab. The ISIS | 2500 Storage Manager Agent page appears.
Setting Up the Network Address On the Engine 8. Enter the following into the Basic Network Configuration window: - The Hostname for the Engine Controller. - (Option) If using a Gateway, select the Default Gateway check box and enter the IP addresses of your default gateway. To use a Zone 3 environment, set the default gateway addresses for the Engine. Get the addresses from your IS department. n Make sure no DHCP servers are assigning addresses in the Avid ISIS range.
Connecting Network Cables with a 1 Gb System Director Connection If your network has a network time protocol (NTP) server, you can enter the IP address of that server in the Chassis Configuration window. Use NTP Server 1 for the primary NTP server and NTP Server 2 for a secondary NTP server. t If not using a network time server, manually enter the Date, Time, and Time Zone or Enable network time protocol. 11. Click Submit.
Connecting Network Cables with a 1 Gb System Director Connection 2. Connect the other end of your network cable to the appropriate port on your ISIS | 2500 switch. The following example shows the physical connections between a System Director, Engine, and a Dell Networking S4810 switch. System Director 1 Gb and Engine 10 Gb Network Connections to Switch 10 Gb connection 1 Gb connection To client 1 Gb connection Force10 4810 switch with 1 Gb and 10 Gb connections 10 Gb Ethernet LC to LC connection 3.
Connecting Network Cables with a 10 Gb System Director Connection n The Dell Networking S4810 switches need SFP+ transceivers with an LC to LC cable connection. The Cisco 4900M switches need an X2 transceiver for the SC type connector with an LC to SC cable connection. 5. When using a 1 Gb connection between the ISIS | 2500 System Director and the switch, you must turn off the CIFS service after you have installed the ISIS | 2500 software. a.
Connecting Network Cables with a 10 Gb System Director Connection System Director’s 10 Gb Connection with SFP+ Transceiver 1 Gb managment port 1 Gb Ethernet 10 Gb Ethernet 2. Connect the other end of your network cable to the appropriate port on your ISIS | 2500 switch. Depending on the type of switch you have, an X2 or SFP+ transceiver might be needed for the switch port. n The Dell Networking S4810 switches need SFP+ transceivers with an LC to LC cable connection.
Connecting Network Cables with a 10 Gb System Director Connection System Director and Engine 10 Gb Network Connections to Switch 10 Gb Ethernet LC to LC connection 10 Gb connection 1 Gb connection Optional 1 Gb Ethernet connection to house network Force10 4810 switch with 1 Gb and 10 Gb connections 10 Gb Ethernet LC to LC connections 1 Gb managment port 3.
Connecting Network Cables with a 10 Gb System Director Connection 6. Finish the setup as follows: a. The first time you set up the ISIS | 2500 Engine you must connect to the Management port on the Engine Controller to configure the IP address; see “Setting Up the Network Address On the Engine” on page 55. b. Install the ISIS | 2500 software as described in “Loading the Software” on page 81.
3 Preupgrade Information This chapter applies only if you are upgrading an ISIS 2000 from an earlier software version. If not, see “Installing Software and Configuring the System” on page 80. Gather the following information before the upgrade. This information is critical to troubleshooting an Avid ISIS.
ISIS Engine Information 10 Gb port IP address Virtual ISIS Name System Director 1 Host name Administrator Password IP address ISIS IP Address Default Gateway First failover IP address Second failover IP address System Director 2 Host name Administrator Password IP Address ISIS IP Address Default Gateway First failover IP address Second failover IP address ISIS Engine Information Fill out the following Engine IP address information for the on site equipment.
On Site Spares Engine #2, Serial Number Engine IP: On Site Spares List all Avid ISIS spare parts that are onsite: Spare Components and Cables Part Quantity Firmware Version (if known) Drives XFP, X2, and SFP+ (used with external switches) N/A Intel® network boards 10 Gb fiber cable N/A CAT5e/6/7 cable N/A Xenpack® (if Cisco) 3rd party switches Additional Parts Available Spares Checklist Use the following list to assure that you have the correct parts onsite when performing any Avid ISIS upgrade.
Spares Checklist Additional spares for a comprehensive spares parts list: • If Cisco switches are in use: 1 Xenpack, 1 SC-LC cable • If Dell Networking switches are in use: 1 additional SFP+, 1 LC-LC cable 67
4 Upgrade Guidelines This section applies only if you are upgrading an ISIS 2000 from an earlier software version. If not, see “Installing Software and Configuring the System” on page 80. This section summarizes the tasks to perform when upgrading Avid ISIS 2000. All Avid ISIS upgrades are to be performed by Avid ISIS Avid Certified Support Representatives (ACSR).
Software Upgrade 4. (Dual System Director Configuration) Log into the System Director and open the System Director’s Control Panel. Make sure both paths are up, and standby is receiving and replicating metadata. Check the Metadata Status panel in the System Director’s Control Panel. Make sure the date stamp in the saved and replicated fields is current and updating frequently. Standby instructions apply only if there is a failover machine present. 5.
Software Upgrade Metadata location D:\Program Files\Avid\ISIS System Director - Partition0 - Partition1 - PartitionDump.bin 4. Load the ISIS software kit on the System Director. 5. Double-click the Autorun.exe file (in Avid ISIS v4.5 and v4.6) or the AvidISISSetup.exe file (in Avid ISIS v4.7 and later) in the software kit. The installer detects the existing version of the installed software (if any) and displays the components that need to be upgraded in the splash screen. 6.
Software Upgrade 15. (ISIS | 2500-320) Click Network in the left pane of the System tab. 16. (ISIS | 2500-320) Enter an IP address in the gx0:1 and Netmask text boxes in the Data Interfaces section. Starting with the ISIS v4.5 release, the Engine Controller in the ISIS | 2500 Engine requires dual IP addresses for ISIS | 2500-320 systems. This new IP address must be in the same subnet as the original IP address.
ISIS | 2500-160 to ISIS | 2500-320 Engine Upgrade System Director Intel Pro Driver Configuration The Avid ISIS installer automatically sets the Intel Pro/1000 NIC for correct operation in an ISIS system. The following settings are provided for reference only.
ISIS | 2500-160 to ISIS | 2500-320 Engine Upgrade c. Make a copy of your current metadata files. The following are the file names and where they are located: Metadata location: D:\Program Files\Avid\ISIS System Director - Partition0 - Partition1 - PartitionDump.bin d. Load the ISIS software kit on the System Director. e. Double-click the AvidISISSetup.exe file in the software kit.
ISIS | 2500-160 to ISIS | 2500-320 Engine Upgrade 4. Shut down the Engine Controller using the Storage Manager Agent Web page via the Engine IP address: https://IP_address:5015. a. Type the Administrator password into the password field. The ISIS | 2500 Storage Manager Agent page appears. b. Click the Advanced tab. c. Select Shutdown from the left pane. d. Type the Administrator password into the password field and click Shutdown. e.
ISIS | 2500-160 to ISIS | 2500-320 Engine Upgrade 11. You are asked for the password. Type se-admin. The ISIS | 2500 Storage Manager Agent page appears. 12. Click Network in the left pane of the System tab. 13. Enter an IP address in the gx0:1 and Netmask text boxes in the Data Interfaces section. Starting with the ISIS v4.5 release, the Engine Controller in the ISIS | 2500 Engine requires dual IP addresses for ISIS | 2500-320 systems.
Post Upgrade System Verification 18. Bind your new Storage Manager, using the ISIS Management Console > Storage Managers page. For binding instructions, see “Binding the Storage Managers” on page 88. n After the new Storage Manager is Bound, you can add additional ISIS | 2500 Engines and Bind them. Then select all your new Storage Managers and do a single Add redistribution. For Add redistribution instructions see the Avid ISIS Administration Guide. 19. Update the software on your Avid ISIS clients.
Post Upgrade System Verification To verify the upgrade: 1. Verify network connectivity for all components: a. Ping all Engines. b. Ping System Director from any client. c. Ping the virtual System Director. 2. Verify the System Director is functioning properly by checking the following: a. Check if any new errors are getting generated in the event logs. b. Lights in System Director’s Control Panel are green (some lights will be blue). c. Metadata is replicating between the two System Directors.
Post Upgrade System Verification b. Click Setup. c. Set “Path to Test” to a mounted ISIS workspace letter. (Check in my computer if not sure) Make sure its an ISIS workspace and not the internal C: drive. d. Set the duration 10 minutes. e.
Post Upgrade System Verification - 10 Gb clients that are not bandwidth limited can expect at least 500 MB/sec for reads and at least 200 MB/sec for writes in the Path Diag tool. 5. While Path Diag is running check the system to make sure that there are no Network Degraded status indications. Check the following: a. In the ISIS Management Console, click Storage Managers. All drives are green and not displaying any Network Degraded states. b.
5 Installing Software and Configuring the System This chapter describes how to install the Avid ISIS software on a new system and configure the System Director and other Avid ISIS hardware. If you have questions, call your Avid representative or your local ACSR. c Before you start the procedures in this chapter, familiarize yourself with the information in “Avid ISIS | 2500 System Overview” on page 14, and the Avid Network and Switch Guide.
Software Installation Loading the Software The System Director software is loaded onto the System Director using a USB flash drive. The system ships with two USB flash drives: • n One USB flash drive is blank, for you to download the application software. Any USB flash drive is supported for loading the software kit as long as it has at least 2 GB of storage. • The second USB flash drive contains the Avid ISIS Product Recovery image. To load the Avid ISIS software: 1.
Software Installation n Avid highly recommends that you click the Documentation link. This displays the ReadMe file that provides the latest information regarding the Avid ISIS | 2500 system. You must have Adobe Reader installed to view the PDF. 6. Select ISIS | 2500 - 2000 Family System Director from the “Select Software Package” menu. When setting up the ISIS | 2500 Engine for the first time, the RAID set configuration is performed when you Upgrade the Storage Managers in the Management Console.
Software Installation 9. Once the installation is complete, click Finish. The installer prompts you to restart the System Director for the update to take effect. Separate VLAN on Switch for ISIS | 2500 ISIS | 2500 systems typically are integrated with ISIS | 7500 or ISIS | 5500 environments. Each ISIS system must be in a different broadcast domain or VLAN.
Software Installation To create an Active File System: 1. In the ISIS Launch Pad, click ISIS Control Panel icon or Start > Programs > Avid > ISIS System Director and select Control Panel. 2. Click Stop System Director. The Configure File System tab becomes active. 3. Click Configure File System. c When you click Create Active File System, you lose all existing media assets on the system. This is a non-recoverable action. Use this command with extreme caution. 4.
Software Installation 5. (Option) If creating a Standby System Director in an metadata redundancy configuration, see “Configuring System Director Failover” on page 92. Installing Software on the Engine After you have loaded new software on the System Director, upgrade the software on the Engine.
Software Installation 5. Click Upgrade. The Upgrade Storage Managers window opens. 6. Select the .zip file, and click Upgrade. The Storage Manager installation takes approximately 10 minutes. The progress of the upgrade is shown in the Status column in the Storage Managers view. When the upgrade is complete, the Status column is empty. n Once the Storage Manager upgrade has completed, the software automatically starts building the RAID sets in the ISIS | 2500 Engines.
Software Installation 7. On an ISIS | 2500-320 only, do the following additional steps: a. Double-click the IP address of the original Storage Manager in the Details pane to open ISIS 2000 Storage Manager Agent Web page. b. When prompted for a password, type se-admin c. Click Network in the left pane of the System tab. The ISIS Storage Manager Agent page appears. d. Enter an IP address in the gx0:1 and Netmask text boxes in the Data Interfaces section. The ISIS v4.
Software Installation Binding the Storage Managers After you have created an Active File System, bind the Storage Managers using the Management Console. If you have more than one Engine in your ISIS | 2500 configuration, they appear listed in the Storage Manager page. One or multiple Storage Managers can be bound. n This procedure assumes you are creating an Active File System on a new unused Engine.
Software Installation Creating a Storage Group A Storage Group requires at least one Storage Manager. The ISIS | 2500-160 Engine can be configured for one Storage Group, and the ISIS | 2500-320 Engine can be configured for one or two Storage Groups. If you have multiple Engines, all the Storage Managers can be configured as single Storage Group. To create a Storage Group, click the Storage Group icon in the Management Console. See the Avid ISIS Administration Guide for additional information.
Software Installation To start and stop your CIFS service: 1. Right-click My Computer icon and select Manage. The Server Manager window opens. 2. Expand the Configuration menu in the left pane and select Services. 3. Right-click AvidISISFileGateway in the right pane and select Properties. 4. Select Disabled from the “Startup type” menu.
Software Installation 5. Click Apply, and then click OK. 6. Close the Server Manager window. Checking the Status of the System Director After you have installed the System Director software, an Avid ISIS Launch Pad is displayed on the System Director Desktop. To open and close the Launch Pad: 1. If the ISIS Launch Pad is not displayed on the Avid ISIS System Director Desktop, click the ISIS Launch Pad icon in the Taskbar’s System Tray to display or hide the Launch Pad.
6 Configuring System Director Failover This chapter explains how to enable the software for a failover using two System Directors. n The Active and the Standby System Directors must be using the same image on the server; you cannot mix images. System Director Failover When using two System Directors, one is referred to as Active System Director and the other one is the Standby System Director. The File System on the Standby System Director is synchronized with the Active System Director.
System Director Failover Cabling Dual System Directors To connect dual System Directors: 1. Connect the two System Directors using a 1 Gb cable (straight or crossover) as shown in the following figure. Connect the two bottom-left ports of the System Directors with one Ethernet cable and connect the two top-left ports of the System Directors with a second Ethernet cable.
Setting IP Addresses for Crossover Link Setting IP Addresses for Crossover Link Avid recommends the System Director IP addresses for failover configurations that are listed below. If you use different addresses, be sure to note them and have them available before proceeding. You set the IP addresses in the Network Connections dialog box, which you access from the Windows Control Panel. For information on setting Windows IP addresses, see the documentation that came with your operating system.
Configure a Failover Connection 3. Click Stop System Director. 4. Click Change Virtual System Director Name and type a name in the Virtual System Director Name text box, then click OK. n You must assign the same virtual name to both System Directors. 5. (First new System Director) Select Create Active File System and click OK. c If you already have a running System Director do not create a new file system.
Configure a Failover Connection 7. Click the Dual System Director tab. 8. Select “Enable Dual System Director Configuration.” 9. Configure the Virtual Addresses on both systems by doing the following: a. Choose two unused static IP address that are used as the Virtual IP addresses for both System Directors. This example uses 192.168.10.253 and 192.168.20.253. b. Map the Virtual IP address to the corresponding real IP address for each of the System Directors. This example uses 192.168.10.100 and 192.168.
Configure a Failover Connection 16. Select “Enable Dual System Director Configuration.” 17. Configure the Virtual Addresses on both systems by doing the following: a. Choose two unused static IP address that are used as the Virtual IP addresses for both System Directors. This example uses 192.168.10.253 and 192.168.20.253. b. Map the Virtual IP address to the corresponding real IP address for each of the System Directors. This example uses 192.168.10.101 and 192.168.20.101. c.
Configure a Failover Connection n Make sure to click Validate Receive on the standby System Director before you click Validate Send on the active System Director. Clicking Send first can result in errors. 20. On the active (sending) System Director, the Validate Send dialog box opens. At first, the dialog box indicates that it is setting up the communication between the two System Directors and waiting for a response.
Stopping and Restarting the System Directors Make sure that the sending and receiving systems show similar results. 23. Click the File System tab on the Standby System Director. 24. Select Create Standby System Director and click Apply. The Avid ISIS System Director service automatically starts when complete. In the System Director Control Panel, the “System Director is running” display turns green. 25.
Stopping and Restarting the System Directors To stop and start the System Director using the Launch Pad: 1. If the ISIS Launch Pad is not displayed on the Avid ISIS System Director Desktop, click the ISIS Launch Pad icon in the Taskbar’s System Tray to display or hide the Launch Pad. n You can also open other ISIS tools by clicking the icons in the Launch Pad. The ISIS Launch Pad is displayed. 2. Start or stop the System Director by clicking one of the following icons in the ISIS Launch Pad.
Stopping and Restarting the System Directors To stop and start the System Director using the ISIS Control Panel: 1. In the ISIS Launch Pad, click ISIS Control Panel icon or Start > Programs > Avid > ISIS System Director and select Control Panel. 2. Start or stop the System Director by clicking the appropriate buttons in the ISIS Control Panel. t Click Stop System Director to stop the System Director. t Click Start System Director to start the System Director.
7 Avid ISIS Software Licensing When installing a new Avid ISIS system, activate the ISIS software with the Avid License Control tool. If you have a dual System Director environment, repeat the procedure for each System Director. c If you change your system configuration — for example, by replacing your hard drive, replacing a network adapter, or by upgrading your operating system — you must first deactivate your Avid software. For information on deactivation, see “Deactivating the License” on page 107.
License Activation Using an Internet Connection Identification (ID) Numbers Where you can find them: System ID The System ID is provided on an Activation ID and System ID card shipped with your new ISIS system. The System ID is used for expediting warranty verification and customer service. Once activated, the License Profile tab of the Avid License Control tool displays information about your system. Click “Copy to Clipboard” to copy the information to your Clipboard.
License Activation Using an Internet Connection 3. Click Activate next to the Avid ISIS software. 4. Select “I want to activate my product using the Internet connection on this computer.” and then click Continue. n To activate the license using another computer’s Internet connection, see “License Activation Without an Internet Connection” on page 105. 5. Enter your system identification number in the System ID text box. 6. Enter your activation identification number in the Activation ID text box. 7.
License Activation Without an Internet Connection n If you have purchased a “Resilient” System Director, both System Directors use the same System ID in a dual System Director configuration. Each System Director needs a separate Activation ID. License Activation Without an Internet Connection When you do an indirect activation, you are given a “.bin” activation file. This file is only good for a single activation.
License Activation Without an Internet Connection 9. On a computer with an Internet connection, open a Web browser and navigate to http://avid.com/license. 10. Follow the onscreen instructions on the web page. The website creates a license.bin file. This file contains license information needed to activate your Avid ISIS software. 11. Copy the license.bin file to the ISIS System Director you want to activate. A USB flash drive is a good method of moving the license.bin file to the System Director. 12.
Deactivating the License The Activation tool confirms your system information. When the activation is complete, a message indicates that your software has been successfully activated and the button changes to Deactivate. 15. (Option) If you are planning a dual System Director configuration, repeat this procedure to Activate your software license on your second System Director.
License Requirement with Host Name Change License Requirement with Host Name Change If you want to change the host name of your System Director, you must deactivate your ISIS software license, delete the license binding file, and reactivate the license after changing the host name. When changing the System Director host name: 1. Deactivate the Avid License on your Avid ISIS System Director (see “Deactivating the License” on page 107). 2.
8 Avid ISIS Recommended Maintenance The following maintenance recommendations are not meant to be a troubleshooting guide but more of a care and monitoring checklist for Avid ISIS. Typically the Avid ISIS does not need to be turned off and back on. All components of the ISIS stack can individually be replaced or restarted without interfering with the operation of ISIS stack. c Power cycling the entire stack (all the components at the same time) could risk the stability of the ISIS stack.
Daily Maintenance The Status column in the Storage Managers report the status of the Storage Manager logged by the System Director. (The Status line in the Details area reports the same information.) When the Storage Manager maintains a working status, the Management Console displays no entries in the Status field. If a problem arises, or when the status of the Storage Manager changes, the Management Console updates the Storage Managers dialog box.
Monthly Maintenance • If the event log indicator is not green, check the Windows Event logs on the Standby System Director Check that the Avid ISIS Workspaces have “Free Space” available: Open the ISIS Management Console and click Workspaces, see “Minimum Storage Space Requirement” on page 109. Monthly Maintenance As a best practice, perform the following tasks once a month (estimated time: 1 hour).
Available Utilities n There is also a PartitionDump.bin file. This file is also helpful when identifying the data on the media drives. If possible, include this file with the two Partition metadata files. Use one of the following ways of saving the Partition0 and Partition1 PartitionDump.bin files: - Use a USB flash drive that has the capacity for the Partitionx files. - Create a network share on a client system on the network and copy the Partitionx files to that shared folder. 3.
Available Utilities • • Avid ISIS Agents - Agent Tools - Log Viewer Tool System Director event message meanings Client Manager Maintenance If you suspect a poor connection between your client system and a mounted workspace, you can test the Avid ISIS shared storage network connection between indicates whether there is sufficient read/write throughput for read and write operations needed by the client system. For more information on using the Avid PathDiag tool see the Avid ISIS Client Manger Guide.
Available Utilities 10. Perform a failover on your Avid ISIS | 5500 and ISIS | 7500 System Directors. 11. Shut down Standby Avid ISIS System Director. 12. Shut down Active Avid ISIS System Director. 13. Shut down Avid ISIS Engines. 14. Shut down the network switches. n Turn on the entire rack of equipment in reverse order and verify all clients have mounted the necessary ISIS Workspaces.
9 Status LEDs and Error Messages This chapter provides an explanation of the light-emitting diodes (LEDs) located on the different parts of the Avid ISIS | 2500 Engines. It also describes various error messages, fault conditions, and thermal sensors on the ISIS | 2500. n When the Engine is turned on, all LEDs are lit for a short period to ensure that they are working. This does not indicate a fault unless the LEDs remain lit after a few seconds.
Front Panel LEDs Front Panel LEDs The front panel LEDs display the aggregated status of all the modules and indicate the following functions: Cooling Module LEDs LED Description Unit Identification Display Usually shows the identification number for the Engine, but can be used for other purposes. Power On/Standby LED Amber if the system is in standby. Green if the system has full power. Module Fault LED Amber indicates a fault in a power supply, cooling module or Engine Controller.
Drawer LEDs Drawer LEDs The drawer LEDs indicate the following functions: Drawer LEDs LED Description Sideplane OK/Power Good Green if the sideplane card is working and there are no power problems. Sideplane Fault Amber if a drive has failed. Replace the drive. Logical Fault Flashes amber if one or more arrays are in a failed state. Cable Fault Amber if the cabling between the drawer and the back of the Engine has failed.
Power Supply LEDs Power Supply LEDs When you first encounter a problem with the power supply, check for: • Missing or damaged power cords • Incorrect or ungrounded circuits • Proper power is supplied to the Engine n When the Engine is turned on, all LEDs are lit for a short period to ensure that they are working. This does not indicate a fault unless the LEDs remain lit after a few seconds. n If a power supply’s firmware is being programmed and the download fails, the power supply LEDs will flash.
Cooling Module LEDs Power Supply LEDs (Continued) Power Supply Fail (Amber) AC Missing (Amber) Power (Green) Status Flashing Flashing Off Power supply firmware downloading. If the download fails, the power supply LEDs will flash. Off On Off AC power missing, power supply in standby (other power supply is providing power). On On On Software has lost communication with the power supply. On — Off Power supply has failed. See “Power Supply Replacement” on page 138.
Media Drive LED Cooling Module LEDs Led Description Module Ok Constant green indicates that the fan is working correctly. If the green LED is off, the fan has failed. Replace cooling module, see “Cooling Module Replacement” on page 137. Battery Fault Battery backup is not used in this product. Fan Fault Amber indicates that a fan has failed. Replace cooling module, see “Cooling Module Replacement” on page 137.
Engine Controller LEDs Engine Controller LEDs The following figure and table describe the LEDs on the Engine Controller.
Management Console Error Messages Engine Controller LEDs LED Description ID Constant green if the Engine Controller is operating correctly. Fault This LED is not lit when the Engine Controller is operating correctly. the LED is constant amber if the Engine Controller is faulty. To replace the Engine Controller, see “Engine Controller Replacement” on page 139. OK Power Constant green if the Engine Controller is operating correctly. Flashing green indicates an Engine Controller error.
Management Console Error Messages To recover from a failed media drive: 1. Physically remove the failed drive (the drawer and drive Fault LED is lit). 2. Insert the replacement drive. 3. After a short time, the Storage Manager makes the new drive a spare and clears the state (this could take a few minutes). To recover from a removed/reconnected media drive or a previously used media drive (from another ISIS | 2500 - 2000 Engine added as a replacement spare): 1. Open Storage Manager Agent. 2.
Management Console Error Messages To check for poorly performing disks: 1. Open Storage Manager Agent. 2. Click Statistics > Storage Manager > Disk. Invalid Number of Disks Message The “Invalid number of disks” status is an indication that the Storage Manage does not see the correct number of RAID arrays (or disks) for the Storage Manager. To check the RAID configuration: 1. Open Storage Manager Agent. 2. Click Advanced > RAID Diagnostics. t Click Verify RAID Config. t Click Show RAID Config.
Thermal Sensors To repair the configuration: 1. Open Storage Manager Agent. 2. Click Advanced > RAID Tools > Repair Config. 3. Enter password and click Repair. The RAID sets start rebuilding and restarts the Storage Manager. Thermal Sensors Thermal sensors throughout the Engine and its components monitor the thermal health of the storage system. Exceeding the limits of critical values triggers the over-temperature alarm.
Thermal Sensors Thermal Alarm The following table describes the ISIS | 2500 Engine thermal alarm. The ISIS | 2500 Thermal Audio Alarm Symptom Cause Action Front panel module fault LED is amber. The internal temperature has • exceeded a preset threshold. Fan fail LED is lit on one or more cooling modules. Make sure the local ambient environment temperature is within specification (see “Environment” on page 160).
Thermal Sensors Element Index Location of Sensor See Figure: 0 to 3 Ambient sensor, upper left, upper right, lower left, lower right Temperature Sensor Locations — Top and Bottom Drawers 4 to 5 Upper drawer, front row drive bay 6 to 7 Lower drawer, front row drive bay 8 to 9 Upper drawer, middle row drive bay 10 to 11 Lower drawer, middle row drive bay 12 to 13 Upper drawer, back row drive bay 14 to 15 Lower drawer, back row drive bay 16 and 20 Upper left, side card 17 and 21 Upper rig
Thermal Sensors Temperature Sensor Locations — Top and Bottom Drawers 128
Thermal Sensors Temperature Sensor Locations — Backplane, Fan, and PSU Temperature Sensor Locations — CPUs, DIMMs, and PCIs 129
10 Adding and Replacing Hardware This chapter provides procedures for adding and replacing components in your Avid ISIS. Avid ISIS hardware additions and replacements are to be performed by Avid ISIS Avid Certified Support Representatives (ACSR). Do not add any hardware if there are any issues with the system. Correct all problems before adding new hardware and making changes to the system and perform quick checks to verify that the system is in good working order; see “Health Check” on page 68.
Media Drive Drawer To open a drive drawer: 1. Make sure the anti-tamper locks are not engaged. The red arrows on the locks point inwards when the locks are disengaged. Unlock them if necessary by rotating them counterclockwise using a screwdriver with a Torx T20 bit. 2. Push the drawer latches inward and hold them. 3. Pull the drawer all the way out until it locks open. To close a drive drawer: 1. Pull and hold both of the white latches on the sides of the drawer. 2. Push the drawer in slightly. 3.
Media Drive Replacement 4. Push the drawer all the way back into the Engine, making sure it clicks in place. Media Drive Replacement When a RAID media drive fails, the ISIS automatically replaces the failed drive in the RAID set with the hot spare. You can identify the failed drive by locating the drawer on the front that has a drive fault LED lit, see “Engine Control Panel” on page 19.
Media Drive Replacement As long as you have a spare drive in the Engine the RAID controller automatically starts repairing a RAID group using the spare when: • The RAID controller identifies a drive has failed. • A media drive has been physically pulled from the Engine (without being identified using one of the two previous conditions). Removing a Media Drive The procedure for replacing media drives is the same for both drawer 1 and drawer 2. To remove a media drive: 1.
Media Drive Replacement 4. Push the drive carrier latch in the direction shown in the following illustration to unlock the drive.
Media Drive Replacement 5. Pull the drive upwards and out of the drawer. n If you are not going to replace the drive immediately, close the drawer so that correct airflow and cooling are maintained in the Engine. Replacing a Media Drive When the new media drive is inserted, the ISIS | 2500 automatically makes the new drive into a hot spare. To insert a media drive: 1. If the appropriate drawer is not already open, open it using the instructions in “Media Drive Drawer” on page 130. 2.
Media Drive Replacement 4. Close the drawer; see “Media Drive Drawer” on page 130. The new drive now becomes the hot spare. Forcing a Foreign Drive to Become a Spare If the new media drive is not automatically imported as a hot spare and the System Status Panel in the Management Console reports a foreign disk or no spare, use the following steps to clear the foreign configuration and create a spare disk. This function requires the Administrator password.
Cooling Module Replacement 6. Type the Administrator password into the password field right pane and click Clear. Cooling Module Replacement This section describes how to replace the cooling module. You can replace a cooling module without removing the Engine from the rack. n Make sure you have a replacement module to insert before removing a module. When the Engine power is left on, insert the new cooling module within two minutes after removing the defective cooling module.
Power Supply Replacement To insert a cooling module: 1. Position the cooling module so that the red release latch and handle are on the right-hand side. 2. Slide the cooling module into its slot until the latch clicks in place. The Engine will automatically detect and make use of the new unit. Power Supply Replacement This section describes how to replace the power supply. You can replace a power supply without removing the Engine from the rack.
Engine Controller Replacement To insert a power supply: 1. Position the power supply so that the red release latch and handle are on the left-hand side. 2. Slide the power supply into its slot until the latch clicks in place. The Engine will automatically detect the new unit. Engine Controller Replacement This section describes how to replace the Engine Controller. If the Engine Controller has failed, the fault LED will be lit red.
Engine Controller Replacement c The Engine Controller module is only supported in the left slot (as seen from the rear of the Engine). Do not install the Engine Controller in the right slot, the software will not run. To remove a Engine Controller: 1. If the Engine Controller is still accessible through the ISIS Management Console Agent Page, log into the ISIS Management Console Storage Manager Agent Page > System tab > Network and note the hostname, IP address, and other important network details.
Engine Controller Replacement e. Allow 1 minute for the buffers to clear and turn off the power to the Engine (two power supply switches). 4. Make note of the locations of all Ethernet cables (1 Gb, 10 Gb) and disconnect them from the failed Engine Controller. 5. Pinch the latch on the Engine Controller and pull the handle towards you (callout 1 in the following figure). This will lever the controller out of its connector on the midplane. 6. Pull the Engine Controller out of the Engine (callout 2). 7.
Engine Controller Replacement 5. Reconnect the Ethernet cables to the new Engine Controller (if necessary, refer to the notes you made before removing the cables). 6. Using a System Director (or computer running a Windows operating system), connect an Ethernet cable between the 1 Gb network port of the System Director and the management port of the Engine Controller (left 1 Gb Ethernet port). 7.
Engine Replacement n If any Status errors are listed, call Avid Customer Support. 13. Verify that the Storage Manager is online with a green icon with no Status displayed in the Management Console > Storage Manager page. 14. Verify that media is available to the ISIS clients. Engine Replacement Use the following procedure when replacing an ISIS Engine. For purposes of this procedure, the Engine to be replaced is referred to as “failed Engine” and the replacement Engine as “new Engine.
Engine Replacement b. Click the Advanced tab. c. Select Shutdown from the left pane. d. Type the Administrator password into the password field and click Shutdown. e. Allow 1 minute for the buffers to clear and turn off the power to the Engine (two power supply switches). 4. Make note of the locations of all Ethernet cables (1 Gb, 10 Gb) and disconnect them from the failed Engine Controller. 5. Switch both power switches to off position on the rear of the failed ISIS | 2500 Engine. 6.
Replacing an Internal System Director Drive 13. Carefully reinsert all media drives into the same drawers (and slots if possible) they were removed from. 14. Carefully reinsert the two power supplies. 15. Carefully reinsert the five cooling modules. 16. Carefully reinsert the Engine Controller. c n The Engine Controller module is only supported in the left slot (as seen from the rear of the Engine). Do not install the Engine Controller in the right slot, the software will not run.
Replacing an Internal System Director Drive To replace the System Director drive: 1. Remove the failed drive from the front of the System Director by releasing the drive latch on the front of the drive and pulling the drive from the chassis. 2. Insert the new drive completely into the open drive slot and close the drive latch. The new drive initiates and completes the repair with no other intervention.
Replacing an Internal System Director Drive Replacing System Drives in the System Director When moving the systems drives from one System Director to another, the order in which you replace these drives in the new System Director does not matter. However it is good practice to mark the system drives (left and right) and replace them in the same order in the new System Director. To replace a single failed system drive: 1.
Replacing an Internal System Director Drive 5. The volume icon has two smaller disk icons attached to it: one for each disk of the RAID set. Perform one of the following operations: - If the disk has previously been part of the RAID set, the disk appears as an icon attached to the Volume 0 icon and the application immediately begins the rebuild. You can monitor the status, in this case the status line displays “Rebuilding x% complete.
Replacing an Internal System Director Drive 11. (Option) If this is your System Director copy your last saved Partition0 and Partition1 files to the following location on the System Director (optionally, include the PartitionDump.bin file): D:\Program Files\Avid\ISIS System Director\ 12. Start the Management Console and verify that all workspaces are listed. If not, call customer support before continuing.
Network Switch Replacement c If using the same IP addresses as the old System Director, make sure to shut down the old System Director first to prevent an IP conflict. 7. Copy the Partition0 and Partition1 files (and PartitionDump.bin file if copied) into the following location on the new System Director: D:\Program Files\Avid\ISIS System Director\ 8. Start the new System Director service using the ISIS Control Panel. 9. Verify that the System Director is now running.
Network Switch Replacement If a TFTP server is not available: t n Use a console/telnet client such as PUTTY to list the configuration and copy it to a text file, which you can then use to configure the new switch. Increase the PUTTY scroll back buffer from the default 200 to at least 2000. If you increase it to 50000 and make the screen longer and wider you can capture “show tech-support” output. To replace a switch: 1. Disconnect all network cables. 2.
Adding an ISIS | 2500 Engine to Your Infrastructure Avid ships Dell Networking switches configured for ISIS | 5500 configurations. Any changes you have made to the default configuration would have to be reapplied. Avid provides sample Cisco switch configurations in the ISIS software kit. Any changes you have made need to be reapplied. 7. Reconnect all network cables in the front of the switch.
Adding an ISIS | 2500 Engine to Your Infrastructure The following example shows the physical connections between a System Director, Engine, and a Dell Networking S4810 switch. Multiple Engines Network Connections 8. Connect the other end of your network cable to the appropriate port on your ISIS | 2500 switch. Depending on the type of switch you have, an X2 or SFP+ transceiver might be needed for the switch port.
Adding an ISIS | 2500 Engine to Your Infrastructure 12. Click Upgrade. The Upgrade Storage Managers window opens. 13. Select the .zip file, and click Upgrade. The Storage Manager installation takes approximately 10 minutes. n Once the Storage Manager upgrade has completed, the software automatically starts building the RAID sets in the ISIS | 2500 Engines. Due to the size and number of drives in the Engine, the RAID configuration takes a couple days to complete.
Adding an ISIS | 2500 Engine to Your Infrastructure 18. Enter an IP address in the gx0:1 and Netmask text boxes in the Data Interfaces section. Starting with the ISIS v4.5 release, the Engine Controller in the ISIS | 2500 Engine requires dual IP addresses for ISIS | 2500-320 systems. This new IP Address must be in the same subnet as the original IP address. n A second physical cable is not needed, both IP address are handled through the existing 10 Gb connection between Engine Controller and the switch.
A Using the Product Recovery USB for 64-bit System Directors This section describes the procedures to recover your Avid ISIS system drive by reinstalling Windows Storage Server 2008 R2 and Avid specific additions and changes. This procedure restores only the Windows operating system and the hardware drivers. It does not restore the Avid ISIS software. The Avid ISIS software must be reinstalled separately, after the operating system recovery is complete.
Reinstalling the Windows Storage Server 2008 R2 Operating System 3. Locate the Product Recovery Image USB flash drive with the Avid ISIS image. 4. Use the System Director Control Panel to stop the System Director. 5. Insert the USB flash drive into the USB port in the system. n You must enter the BIOS with USB flash drive plugged in to set correct drive boot order. 6. Select Start > Shut Down. The Shut Down Windows dialog box opens. 7. Select Restart, and click OK.
Configuring the System Drive Using Windows 2008 Storage Server Setup c Do not remove the USB flash drive while performing the product recovery. If you remove the USB flash drive an error is displayed stating it cannot write the Ghosterr.txt file. You cannot continue the process by reinstalling the USB flash drive. You must start the recovery process from the beginning. 16. A gray screen prompts you to reboot. Type R, and quickly remove the USB flash drive from the system.
Configuring the System Drive Using Windows 2008 Storage Server Setup c t You might want to create a new system administrator name and password. t Company Name and Organization. t Date and Time Settings. t Network Workgroup and Computer Domain settings. When the operating system is restored in the Avid ISIS Engine, a unique computer host name is created based on the MAC ID of the system board. Each time you re-image your Avid ISIS Engine, the same name will be generated.
B Specifications and Notices This section provides information on the dimensions and weight, the environmental, the electrical, and the power cord specifications for the Avid AS3000 when used as the ISIS | 2500 System Director. It also recommends the use of an Uninterruptible Power Supply and supported network cabling. Dimensions and Weight The following table lists the dimensions and weight. Component Dimensions and Weight Component Height Width Depth AS3000 System Director 1.75 in (44.
Electrical Electrical The power cable that comes with the ISIS | 2500 Engine is a C19 to 20 power cable. The C19 end is a female connector which plugs into the power supply on the Engine. The C20 end is a male connector, used to plug into a Power Distribution Unit (PDU) with C19 style connectors. The following table lists the electrical specifications. Electrical Specifications Component Voltage Frequency Watts (Max. U.S.
Supported Cabling Supported Cabling Avid supports the following cable types for connecting an ISIS | 2500 System Director system. n If you need run your cable greater distances, call Avid Customer Support for supported cable and accessory information.
Supported Cabling Supported Cables Cable Connection Type Function Optical cables Connects: Connector Style and Maximum Cable Length 1 Gb switch port to 1 Gb client The maximum length for optical Ethernet cables is limited by the core diameter (measured in microns) and modal bandwidth (in units of MHz*km). • Windows – Intel Pro 1000 Avid supports multi-mode fiber (MMF) cable PF using 850 nm transceivers (1000BASE-SX • Macintosh – Small Tree short distances).
Supported Cabling Supported Cables Cable Connection Type Connector Style and Maximum Cable Length Function connecting to the 10 Gb port, it is important to follow two rules: c When – Make sure that the cable has the required modal bandwidth for the distance of the run. – Make sure that all multimode cables between an switch port and the other end of the cable run are of the same diameter (for example, 50/125 um or 62.5/125 um).
Supported Cabling Supported Cables Cable Connection Type Connector Style and Maximum Cable Length Function Cisco C4948E SPF+ – 10G-SR for MMF SPF+ – 10G-LR for SMF n 165 The minimum cable length for -LR and -SR transceivers is 2 meters.
C Safety and Regulatory Information This document contains safety and regulatory information for Avid hardware.
Proposition 65 Warning c c If you need to replace a battery in an Avid hardware unit, be sure to use the correct battery type. There might be a risk of explosion if a battery is replaced by an incorrect type. Dispose of used batteries according to the manufacturer's instructions. For products with a power switch the main power switch should remain accessible after installation.
Canadian Notice (Avis Canadien) Canadian Notice (Avis Canadien) Class A Equipment This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada. LED Safety Notices Avid hardware might contain LED or Laser devices for communication use.
European Union Declaration of Conformity Avid Technology 75 Network Drive Burlington, MA, 01803 USA European Contact: Nearest Avid Sales and Service Office or Avid Technology International B.V.
Disposal of Waste Equipment by Users in the European Union EN55022:2006 /A1:2007 EN55024:1998 /A1:2001 /A2:2003 EN61000-3-2:2006 EN61000-3-3:2008 Issued In Burlington MA, USA 2010 Disposal of Waste Equipment by Users in the European Union This symbol on the product or its packaging indicates that this product must not be disposed of with other waste.
Japan EMC Regulations Ken Hopkins Avid Technology (Aust) Pty Ltd c/o – Elliot House Suite 810, Level 8 140 Arther St North Sydney NSW – 2060 Japan EMC Regulations Class A Equipment This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take corrective actions. VCCI-A Korean EMC Regulations Class A Equipment Please note that this equipment has obtained EMC registration for commercial use.
Taiwan EMC Regulations Taiwan EMC Regulations Taiwan EMC Regulations BSMI Class A EMC Warning Warning Statement 1. UV ray radiation - Following statement or equivalent: - Following marking or other equivalent marking: 2. Operator touchable area protection Operation manual should have following statement and statement should be shown on device, or put on similar sentence: 3.
Taiwan EMC Regulations Injury may result from high temperatures under normal operating conditions, causing: - Burns due to contact with hot accessible parts - Degradation of insulation and of safety-critical components - Ignition of flammable liquids Examples of measures to reduce risks include: - Taking steps to avoid high temperature of accessible parts - Avoiding temperatures above the ignition point of liquids - Provision of marking to warn USERS where access to hot parts is unavoidable Hig
Taiwan EMC Regulations Examples are sonic (acoustic), radio frequency, infra-red, ultraviolet and ionizing radiation, and high intensity visible and coherent light (lasers). Examples of measures to reduce risks include: - Limiting the energy level of potential radiation sources - Screening radiation sources - Provision of SAFETY INTERLOCKS - Provision of markings to warn USERS where exposure to the radiation hazard is unavoidable 6.
Taiwan EMC Regulations 10.
Taiwan EMC Regulations 11.
Index A C Access to system 34 Accounts, users 89 Activating software 103 without Internet connection 105 Activation ID 102 Addresses virtual 96, 97 Administrator agent page password 56, 70, 75, 87, 136, 154 Management Console password 55, 88 operating system password 156 After 158 Agent page 74, 76, 136, 140, 143 Amber LED 21 anti-static wrist or ankle strap 130 Application key see Licence key 83 Argentina Conformity 170 Australia EMC regulations 170 Avago, SFP+ 164 Avid online support 12 training servic
Index Windows operating system 158 Configure the Virtual Addresses 96, 97 Connecting cables 34 Connector USB 16 Control panel System Director 84, 94, 96, 101 Control panel, System Director 16, 20, 110 Cooling module described 21 Cooling modules location 21 Create New Active file system 84, 95, 99 Workspaces 89 Create New Active 84, 94, 96, 101 Create spare disk Advanced tab Create spare disk 74, 76, 136, 140, 143 Crossover connection validation 97 replacement 143 upgrade 72 Engine Controller Controller, E
Index Internal space for changing drives 34 Module locations 21 Monitor VGA connector 54 Monthly maintenance 111 Multi-mode fiber cable 163 J JDSU 164 JDSU, SFP+ 164 N Network activity LEDs 17 zones 29 New Zealand EMC regulations 170 NMI (non-maskable interrupt) button 16, 20, 23 No spare, import disk 74, 76, 136, 140, 143 K KVM switch 54 L Launch pad icon 91, 100 LED 115 fan 126 power supply 23 system drive 17 system ID 17, 20 system status 17, 21 Length, cable 162 License key activation 83 License s
Index R Storage Managers 110 Stop System Director 84, 94, 96, 101 Stop/Start server 84 Storage Blade password 55 Storage drive function 18 slot positions 18 Storage Groups size 24 Storage limit 23 Storage Manager Agent default password 73, 76, 140, 143 password 136 Storage Managers 24 See also Storage blade status 110 Supported cables 162 Switch KVM 54 replacement 151 VLAN for ISIS | 2500 83 VLAN for ISIS | 25000 28 System 17 drive LED 17 fault indicator 23 ID LED 17 power supply LED 23 reset button 17, 2
Index T create 89 Taiwan EMC regulations 172 Task bar icon 91, 100 Thermal alarm 125 monitoring 124 Training services 13 Transceivers 164, 164 Troubleshooting 12 check health 68, 130 recommended maintenance 109 Z Zone examples 29 VLAN for ISIS | 2500 Switch 28, 83 U Upgrade post upgrade verification 76 preupgrade checklist 64 procedure 69, 152 software 69, 152 USB (universal serial bus) connector 16 flash drive 156 keyboard and mouse 54 port described 16 software installer 81 User accounts 89 Utility l
Avid Technical Support (USA) Product Information 75 Network Drive Burlington, MA 01803-2756 USA Visit the Online Support Center at www.avid.com/support For company and product information, visit us on the web at www.avid.
