Avid® ISIS® 7000 Client Guide
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Contents Who Should Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 If You Need Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Accessing the Online Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Avid Training Services . . . . . . . .
Configuring Client Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Client Licensing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Configuring Network Profiles and Firewalls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Configuring Windows Vista and Windows 7 Network Profiles. . . . . . . . . . . . . . 30 Configuring the Windows XP Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 3 Avid PathDiag Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Starting Avid PathDiag Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 PathDiag Tool Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54 Diagnostic Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Setting Up a Standard Test . . . .
Using This Guide The Avid ISIS® media network provides a high-performance distributed file system that contains high-capacity shared media storage for workgroups of connected Avid® editing workstations. This user’s guide describes how to connect your client system to the media network, mount workspaces, and configure your system for best performance. Unless noted otherwise, the material in this document applies to the Windows® and Mac OS® X operating systems.
Symbol or Convention Meaning or Action w > A warning describes an action that could cause you physical harm. Follow the guidelines in this document or on the unit itself when handling electrical equipment. This symbol indicates menu commands (and subcommands) in the order you select them. For example, File > Import means to open the File menu and then select the Import command. This symbol indicates a single-step procedure. Multiple arrows in a list indicate that you perform one of the actions listed.
Accessing the Online Documentation 4. Visit the online Knowledge Base at www.avid.com/US/support. Online services are available 24 hours per day, 7 days per week. Search this online Knowledge Base to find answers, to view error messages, to access troubleshooting tips, to download updates, and to read or join online message-board discussions. Accessing the Online Documentation The Avid ISIS online documentation contains all the product documentation in PDF format.
1 Avid ISIS Client Manager Setup and Installation The following sections provide general information about your Avid ISIS system when you are a client: • Intel Pro 1000 1 Gb Board and Driver Installation • Macintosh Client Connection • Myricom 10-Gb Board and Driver • Chelsio 10 Gb Board and Driver • Network and Avid ISIS Configuration • Client Software Installation • Configuring Network Profiles and Firewalls Intel Pro 1000 1 Gb Board and Driver Installation The Intel Pro 1000 boards are requ
1 Avid ISIS Client Manager Setup and Installation HP Z400 and HP Z800 Integrated Network Port Not Supported The integrated Broadcom BCM5764 gigabit Ethernet controller in HP Z400 and HP Z800 Workstation is not supported as an ISIS client connection. The HP Z400 and HP Z800 require the installation of the Intel Pro 1000 PT. Intel Pro 1000 Slot Locations The following table lists the slot location of the Intel Pro/1000 boards for client systems qualified with the Avid ISIS.
Intel Pro 1000 1 Gb Board and Driver Installation n The default Intel transmit and receive descriptors are set to 256 however, when loading the Avid ISIS client software the transmit and receive descriptors are set to 1024. For more information, see “Intel Pro Driver Configuration Settings” on page 15. 5. Continue with setting the IP address, see “Intel Pro Driver Configuration Settings” on page 15.
1 Avid ISIS Client Manager Setup and Installation 7. Click the Performance Options in the Setting list. 8. Click Properties. 9. Click Flow Control and set the Value to Rx&Tx Enabled. 10. Click Interrupt Moderation Rate and set the Value to Enabled. 11. Click Interrupt Throttling Rate and set the Value to Adaptive. 12. Check that the Receive Buffers and set the Value to 1024. 13. Check that the Transmit Buffers and set the Value to 1024. 14. Click OK to close the Performance Options. 15.
Macintosh Client Connection Dual Port Network Configuration Dual port Intel Pro network interface boards allow you to use a dual-attached client for redundancy and performance enhancements. Each Intel Pro port is configured separately. Dual port boards can also be used as a single connected client. Macintosh Client Connection Avid ISIS supports 1 Gb Macintosh clients on the media network with Zone 1 through Zone 4 connections.
1 Avid ISIS Client Manager Setup and Installation n The HP xw8400 and HP xw8600 were qualified with a 10-Gb Chelsio adapter board, but the 10-Gb Myricom adapter board is not supported on the HP xw8400 or HP xw8600.
Myricom 10-Gb Board and Driver To install the Myricom adapter board in Windows clients: 1. Shutdown the Avid editing system. 2. Install Myricom adapter board in the slot and system that has been qualified: - Slot 4 in the HP Z800 - Slot 4 in the HP Z400 For slot information, search the Avid Knowledge Base for System Configuration Guidelines and Slot Configurations. 3. Double-click the myri10ge-1.1.0.1-x64-wlh.zip (64-bit) or myri10ge-1_1-x86.
1 Avid ISIS Client Manager Setup and Installation Chelsio 10 Gb Board and Driver Windows ultra high resolution clients (UHRC) clients support the Chelsio™ 10-Gb Ethernet adapter. Clients with the Chelsio 10-Gb adapter board can connect directly into the ISS2000 10-Gb port on the Avid ISIS Engine. These 10-Gb Ethernet clients support two streams of 1:1 uncompressed HD. Two 10-Gb clients can connect into one engine; one client to each ISS2000. Engines with v1.x ISS1000 hardware do not support 10-Gb clients.
Chelsio 10 Gb Board and Driver Installing the Chelsio Board on Windows Clients The following information summarizes the 10 Gb adapter board installation. To install the Chelsio adapter board: 1. Install Avid Client software. 2. Shutdown the Avid editing system. 3.
1 Avid ISIS Client Manager Setup and Installation Client Manager 10 Gb Preference Setting The Avid ISIS client with Chelsio board installed uses the Ultra High Resolution setting in the Client Manager Preferences. To select the Ultra High Resolution: 1. Start Client Manager software and open the Preferences window. The preferences window opens, and the General section is displayed by default. 2. In the client type drop down, select “Ultra High Resolution.” 3. Click Apply. 4.
Network and Avid ISIS Configuration 8. Click OK to close the Network Card Settings window. 9. Click the Close button to close the Preferences window. Network and Avid ISIS Configuration The Dual port network interface board allows you to use dual-attached redundancy for the client. (You can also configure your network as a single-connect system.
1 Avid ISIS Client Manager Setup and Installation Client Software Installation The Avid ISIS 7000 System Quick Start Card, located in the top-level AvidUnityISISDocumentation folder on the Avid ISIS software kit, contains instructions for installing Avid ISIS client software. The following sections contain additional information about installing the client software on your system.
Client Software Installation Saving User Client Manager Settings The Avid ISIS software installer kit includes a utility that saves your Avid ISIS Preferences settings when upgrading from an earlier version or when reinstalling your client application. This utility is run on the Avid ISIS clients and saves the settings file on the client’s C:\ drive in the location used by Client Manager software.
1 Avid ISIS Client Manager Setup and Installation Loading Client Software You are now ready to load your Avid ISIS client software on the supported Macintosh or Windows clients. You can load the Client software in the following ways: • You can use the a Browser to reach the ISIS Management Console and load it from the System Director. • Download the client installers from the Management Console and copy the software to a USB flash drive.
Client Software Installation 5. Click the Installers icon. An Installer Downloads screen opens. 6. Click the appropriate client installer. The installer might ask if you want to save or run the installation software; either is acceptable. 7. Click the appropriate Flash executable. 8. Install the Flash and client software following the on-screen prompts. Accept the defaults when uncertain of any choices. 9. Restart the client when prompted. The client software starts automatically when restarted. 10.
1 Avid ISIS Client Manager Setup and Installation Configuring Client Software To mount workspaces on the client do the following: 1. Load the client software as explained in “Loading Client Software” on page 26. 2. Do one of the following: t (Windows) If the Client Manager icon is not available in the Windows taskbar, select Start > All Programs > AvidUnityISIS > ClientManager. t (Windows) Click the Client Manager icon in the Windows taskbar.
Configuring Network Profiles and Firewalls 3. Log in using the Username and Password assigned to you by the Avid ISIS administrator. Do one of the following: t (Windows) Type your account name in the Username text box, and type your password in the Password text box. t (Windows) If your ISIS system is configured to use the Windows user name and password for your local system, select OS Login. By default, the Username and Password text boxes are inactive when you select this option.
1 Avid ISIS Client Manager Setup and Installation Configuring Windows Vista and Windows 7 Network Profiles Network profiles are used by Windows Vista to distinguish between Public, Private, and Domain network connections. Because each network profile uses its own security settings, you must configure the Client Manager settings so that the appropriate ports are opened for each applicable network profile on your system.
Configuring Network Profiles and Firewalls 2. Start Client Manager software and open the Preferences window. The preferences window opens, and the General section is displayed by default. 3. In the Profiles section, click the checkbox next to each applicable network profile type to enable firewall configuration. n You only need to enable firewall configuration for the network profiles that are connected to your ISIS system. 4. Click Apply. 5. Click Close. 6.
1 Avid ISIS Client Manager Setup and Installation 3. Click the General tab, and select On (recommended). You can select Off (not recommended) if you do not want to enable the firewall. 4. Deselect “Don’t allow exceptions.” 5. Click OK. 6. In the Windows Security Center window, click Automatic Updates. The Automatic Updates dialog box opens. 7. Select “Turn off Automatic Updates.” 8. Click OK. 9. Close the Windows Security Center window.
2 Using Avid ISIS Client Manager Avid ISIS Client Manager allows your client to connect to the Avid ISIS media network. When you install the Avid ISIS Client, the Client Manager runs in the background so you can mount and access your workspaces at any time, as well as manage your workspaces and bandwidth reservations. By default the application remains hidden on Windows clients, with an icon appearing in the taskbar in the lower right corner of your desktop.
2 Using Avid ISIS Client Manager w Workspaces list—lists all workspaces available on connected ISIS systems e Workspaces filtering area—filter the workspaces display based on the text you enter details tool bar—retrieves details about all available and/or mounted workspaces in the r Retrieve workspaces list t Messages area—a log of events, information, and error messages y Tool bar—change preferences or access help This section covers the following topics: • Avid ISIS Shared Storage Network Connection
Workspaces Display Retrieving Workspace Details When you connect to an ISIS system, only the workspace names are displayed; you need to retrieve additional workspace details manually. You do not have to mount a workspace to retrieve its details. To retrieve details for one or more selected workspaces: 1. Do one of the following: t Select a single workspace by clicking on a workspace row. t Select multiple non-contiguous workspaces with Control+click.
2 Using Avid ISIS Client Manager Filtering the Display If the Workspaces list contains a large number of workspaces, you might want to filter the items in the list. To filter the Workspaces list: 1. Type part or all of a workspace name in the “Workspace Name” field. 2. Click the Filter button. The Workspaces list updates to display the workspace names that match the text entered. To display all Workspaces: t Delete the text in the “Workspace Name” field.
Avid ISIS Shared Storage Network Connection Avid ISIS Client and Zone Descriptions All clients in the media network are classified by zones, depending on how they connect to the network.
2 Using Avid ISIS Client Manager • Medium Resolution — This setting is intended for Avid editing systems using DV25/IMX30 in Zone 1 to Zone 3. This is the default client type setting. • Low Resolution — This setting is intended for Avid editing systems using MPEG-2 in Zone 4. The Avid ISIS system assigns this client type an oversubscription shut off and smaller read/write sizes. To set a client type: 1. Open the Client Manager.
Avid ISIS Shared Storage Network Connection Adding a Remote Host If your system connects to the Avid ISIS media network as a Zone 3 or a Zone 4 client, you need to add the server name of your System Director in order for the Client Manager to connect to it. If your system does not use a DNS server to configure your network connections, you can also type the IP addresses of the remote host, but you cannot use the virtual server name or virtual IP addresses.
2 Using Avid ISIS Client Manager t (Windows) Click the Client Manager icon in the Windows taskbar. t (Windows) Right-click the Client Manager icon and select Unity ISIS Client Manager. t (Macintosh) Double-click the Client Manager alias icon on the desktop, or double-click the Client Manager alias icon in the dock. t (Macintosh) If the Client Manager alias icon is not available, select Go > Applications, and then double-click the AvidUnityISIS folder.
Avid ISIS Shared Storage Network Connection The Client Manager Tray Icon (Windows Only) When the Client Manager is running, an icon appears in the Windows system tray. The tray icon color indicates the client connection status: Icon Status Client Manager is running, but there are no active ISIS connections. Client is connected to one or more ISIS systems, but there are no mounted workspaces. Client is connected to one or more ISIS systems, and there are one or more mounted workspaces.
2 Using Avid ISIS Client Manager 3. Click the Change Password icon. The Change Password dialog opens. 4. Type your existing password in the Old Password text box. 5. Type your new password in the New Password text box. 6. For confirmation, type the password again in the Confirm New Password text box. 7. Click OK. Opening the ISIS Management Console from the Client Manager You can open the ISIS Management Console from the Client Manager window after you have connected to an ISIS system.
Mounting and Unmounting Workspaces Mounting and Unmounting Workspaces Your Avid ISIS user account must have access to at least one workspace. For information on workspace access, see “Creating Client Accounts for Users” in the Avid ISIS 7000 Administration Guide. When you have one or more workspaces mounted and the connection to the System Director is subsequently lost, a message in the taskbar (for Windows systems) or the dock (for Macintosh systems) indicates the workspace is unavailable.
2 Using Avid ISIS Client Manager To mount multiple Avid ISIS workspaces on your system: 1. Open the Client Manager. The Workspaces list opens. The Online field displays a green ball for workspaces that are already mounted. You can filter the Workspaces list by Workspace name. 2. Do one of the following: t Select multiple non-contiguous workspaces with Control+click. t Select a range of contiguous workspaces by clicking on the first workspace row in the range, then Shift+clicking on the last.
Mounting and Unmounting Workspaces To unmount multiple Avid ISIS workspaces on your system: 1. Make sure your Avid application is not running. 2. Open the Client Manager. The Workspaces list opens. The Online field displays a green ball for workspaces that are already mounted. You can filter the Workspaces list by Workspace name. 3. Do one of the following: t Select multiple non-contiguous workspaces with Control+click.
2 Using Avid ISIS Client Manager 3. Right-click the selected workspace, and select “Mount to drive” from the menu. The Mount To dialog box opens. 4. Click the Choose drive letter menu, and select the drive letter you want to use for mounting workspaces. Option Description UNC (Letterless) Uses a Universal Naming Convention (UNC) path for the mounted workspace instead of a drive letter.
Bandwidth Reservations Enabling the Bandwidth Dialog The Bandwidth tab must be enabled in order to manage bandwidth reservations. To enable the Bandwidth Dialog: 1. Open the Client Manager. 2. Click the Preferences button. The Preferences window opens. 3. In the General section, select “Enable Bandwidth Dialog”. 4. (Option) Select “Display Bandwidth in Bits Per Second” to display bandwidth in bits per second instead of megabits per second. 5. Click Apply. 6. Click Close.
2 Using Avid ISIS Client Manager 5. (Option) To restore previously saved values, click Restore. n You can only Restore values if the reservation has not yet been Saved or Reserved. 6. (Option) To save the selected values without creating a reservation, click Save. 7. Click Reserve. The reservation is created on the ISIS server. 8.
Administrative Tasks Setting Display Properties in the Client Manager Display properties in the Client Manager control how the application displays information on your local system. To set Client Manager display properties: 1. Open the Client Manager. (For information on opening the Client Manager, see “Avid ISIS Shared Storage Network Connection” on page 36.) 2. Click the Preferences button. The Preferences dialog box opens. 3. Click General. 4.
2 Using Avid ISIS Client Manager Clearing Cached Data The Client Manager maintains information on site settings in cache files, and the tool appends data each time you open the Client Manager. You can clear the cached information — for example, to remove settings for users no longer working on a specific system — by deleting the cache files. To clear cached data: 1. Open the Client Manager. (For information on opening the Client Manager, see “Avid ISIS Shared Storage Network Connection” on page 36.) 2.
Administrative Tasks To save a copy of the event log: 1. Right-click in the list, and select Export. The Export dialog box opens. 2. Navigate to the folder where you want to save your log. 3. Type a name for the log in the File Name text box. 4. Click Save. The Client Manager saves the event messages as a log file (filename.log). To clear all event logs: t Right-click in the list, and select Clear.
2 Using Avid ISIS Client Manager 52
3 Avid PathDiag Tool Avid PathDiag tool is a diagnostic utility that allows you to validate your Avid ISIS storage group by quantifying the throughput of Windows or Macintosh editing applications accessing Avid ISIS workspaces. The Avid PathDiag tool can also test the throughput from local storage elements and any other shared storage to which a client has access.
3 Avid PathDiag Tool PathDiag Tool Interface The primary user interface of PathDiag tool consists of a single window from which you can select the test to be performed, start and stop the selected test, and view the test results as the test progresses. You access auxiliary controls through dialog boxes.
PathDiag Tool Interface r Control area t Start and Stop buttons y Test results graph u Zoom slider control Settings Area The Settings area in the main window displays the name of the currently selected test, the test duration, and the path to the storage that will be tested. The Setup button allows you to change the test settings. For more information, see “Diagnostic Tests” on page 57. Control Area The Control area in the main window has Start and Stop buttons along with test timing information.
3 Avid PathDiag Tool Item Description Errors Displays the number of errors encountered during testing.
Diagnostic Tests The Test Results graph shows the following: Item Description Average Read or Average Write The average throughput or bandwidth (in megabytes per second), plotted over time. Recent Read or Recent Write The calculated throughput or bandwidth (in megabytes per second) for recent I/O operations, plotted over time. Peak Read or Peak The peak latency for individual I/O operations (either reads or writes) that have Write MS/100 been completed over a short period of time.
3 Avid PathDiag Tool Setting Up a Standard Test To change the default test settings: 1. Click the Setup button. The PathDiag tool Settings dialog box opens. 2. Adjust the test parameters using the information provided in the following table, the ISIS Read/Write Test Name selection is recommended. Parameter Description Test Name The following are predefined selections that perform either read or write testing at a bandwidth similar to that required for DV 25, DV 50, IMX 30, or low resolution operation.
Diagnostic Tests Parameter Description (Continued) Duration (Minutes) Select the test duration (in minutes), or type a duration in the text box. The minimum test duration is 1 minute. Loop Select the Loop option to repeat the test indefinitely. When you select this option, the test proceeds until you press the Stop button in the main utility window.
3 Avid PathDiag Tool Setting Up a Custom Test In addition to the standard, predefined tests, the PathDiag tool allows you to configure custom tests. n To view the selection of standard tests, click Standard Tests in the PathDiag tool Settings dialog box. To access the custom test settings options: 1. Click Custom Test in the PathDiag tool Settings dialog box. The dialog box expands to display the Custom Test Settings area.
Diagnostic Tests 2. Adjust the custom test parameters described in the following table, as required: Parameter Description File Access Method PathDiag tool supports more than one interface or protocol for accessing data. This option allows you to control which interface is used. Choose one of the available settings: Reads vs Writes • Automatically select — PathDiag tool selects a protocol automatically for testing the selected path. Generally, the tool selects Win32 File API for the specified path.
3 Avid PathDiag Tool Parameter Description (Continued) Transfer Rate (KB/S) The utility can attempt to perform I/O at a variety of fixed transfer rates. This is useful for simulating the behavior of applications that have a known data rate. You can select a data rate where I/Os do not exceed a particular limit. A special unlimited transfer rate setting is also available.
Diagnostic Tests 2. Select Network Connectivity Test from the File Access Method menu. The Network Hosts list displays the available systems in your network. 3. Type the host name or the IP address of the network system you want to test. 4. (Option) Set the Ping Data Buffer Size. The default buffer size is 8192 bytes, and the maximum buffer size is 64 KB. 5. Click OK. When you run the Network Connectivity test, results display in the Test Results graph area of the PathDiag tool.
3 Avid PathDiag Tool The following table describes the test results.
Test Results Test Results This section provides information to help you interpret test results displayed in the PathDiag tool main window. Average Rate Calculation The average data rate is calculated over the duration of the test. This calculation includes the time the utility requires to open and to close the test files, so the test file size (which you can configure for custom tests) can affect the overall measured throughput.
3 Avid PathDiag Tool The following are a few items to look for: • Trends: Does the system perform at a consistent rate over time? Is there an upward or downward trend in performance measured over time? If you notice a trend, it might be helpful to perform testing over a longer period of time to determine if the trend continues over longer durations or if a recurring pattern emerges. It is normal for the maximum read bandwidth to be greater that maximum write bandwidth.
ABCDEFGHIJKLMNOPQRSTUVWXYZ Index Numerics 10 Gb adapter board Client Manager preference setting 22 configuring as default connection 22 UHRC client 22 10 Gb network connection Chelsio board and 20 See also Chelsio 10 Gb adapter board A Auto-connect (Client Manager) 29 Autoconnect (Client Manager) 40 Automounting workspaces 43, 44 Avid online support 10 training services 11 Avid ISIS Client Manager 33 Avid PathDiag tool See PathDiag tool B Bandwidth reserving (Client Manager) 46 Bandwidth dialog enabling
Index ABCDEFGHIJKLMNOPQRSTUVWXYZ saving preferences 25 software installation 24 sorting display 35 sorting Messages list 50 unmounting workspaces 43 Client systems Ethernet connections 13 Macintosh Ethernet connections 17 client systems Ethernet board slot locations 14 licensing 29 Macintosh Ethernet connections 32 Configuring drive letters (Client Manager) 45 Connection tests See PathDiag tool Control area (PathDiag tool) 55 custom test (PathDiag tool) Max File Size 62 Reads vs Writes 61 Transfer Rate 62
ABCDEFGHIJKLMNOPQRSTUVWXYZ Loop (PathDiag tool standard test) 59 M Macintosh Client Manager installation 24 dismounting disk image 24 firewall settings 32 Java Runtime Environment (JRE) 25 mounting disk image 24 Safari browser 24 Macintosh clients 26 Max File Size (PathDiag tool standard test) 62 Messages area PathDiag tool 55 Messages list (Client Manager) 50 mounting disk images (Macintosh) 24 Mounting workspaces 39, 43 N Network and Sharing Center (Windows Vista) 30 Network Connectivity test (PathDiag
Index ABCDEFGHIJKLMNOPQRSTUVWXYZ Transfer Rate (PathDiag tool standard test) 62 Transfer Size (PathDiag tool standard test) 61 transmit descriptors (Ethernet board setting) 15 Troubleshooting 10 U UHRC Client 10 Gb adapter board 22 UNC paths (Client Manager) 45 Universal Naming Convention See UNC paths (Client Manager) Unmounting workspaces 43 Use named common file for Reads (PathDiag tool standard test) 62 W Windows clients 26 Windows Update 26 Windows Vista See also Microsoft Windows Network and Shari
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