® Avid ISIS ® Administration Guide Version 5.
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Contents Using This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Who Should Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 If You Need Help. . . . . . . . . . . . . . . . . . . . .
Changing the Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Securing an ISIS Infrastructure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Changing the BMC Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Chapter 3 Managing Storage Groups and Workspaces . . . . . . . .
Disconnecting and Reconnecting the LDAP Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Managing Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Adding User Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62 Modifying User Group Details . . . . . . . . . . . . . . . . . . . . . . . . .
Displaying Client Bandwidth Reservations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81 Chapter 7 System Monitoring and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 Hardware Monitoring Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 System Status History. . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the Storage System Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 Changing the Host Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Changing the Enclosure ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 Configuring DNS Service . . . . . . . . . . . . . . . . . .
Using This Guide The Avid® ISIS® media network provides a high-performance distributed file system that contains high-capacity shared media storage for workgroups of connected Avid editing workstations. This user’s guide describes how to connect your client system to the media network, mount workspaces, and configure your system for best performance. Unless noted otherwise, the material in this document applies to the Windows®, Mac OS® X, and Linux operating systems.
If You Need Help Symbol or Convention Meaning or Action Courier Bold font Courier Bold font identifies text that you type. Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the mouse action. For example, Command+Option+C or Ctrl+drag. If You Need Help If you are having trouble using your Avid product: 1. Retry the action, carefully following the instructions given for that task in this guide. It is especially important to check each step of your workflow.
1 Working with the Management Console The Management Console is the primary interface to the Avid ISIS system and allows you to perform administration functions. When you access the Management Console, the Login page opens, and the site prompts you to supply a user name and password to log in. If you type the wrong password, an error message appears and the Login dialog box reappears. n When you first install the Avid ISIS 1000 software, the Administrator password is blank by default.
Understanding the Management Console Interface Understanding the Management Console Interface The Management Console, which you can access on the Engine or on any Ethernet-attached client, has a user interface where controls are grouped by function and are displayed by clicking the appropriate icons or text. To use the Management Console, you must have Adobe® Flash® Player installed on your system.
Understanding the Management Console Interface System Status Console The System Status Console, located on the left side of the Management Console, contains several components that give you a snapshot view of the system. These allow you to access additional information about your system and to perform certain administrative tasks, such as monitoring and logging. n Administrators can configure whether or not the System Status Console is visible on the login screen of the Management Console.
Understanding the Management Console Interface Panel Name Description Status Console Panel—Provides a quick summary of the System Director status. If an event in the system log triggers a status to appear, a link is provided to the System Logs tool. For more information, see “Displaying or Clearing the System Logs Page” on page 85 System Console Panel—Provides a summary of hardware, software, and networking information.
Understanding the Management Console Interface Navigation Toolbar The navigation toolbar provides several items to help you navigate through the Management Console interface.
Understanding the Management Console Interface • • • • The Connect section, which contains the following tools: Name Description Connection Status Display any connected client; see “Monitoring System Connection Status” on page 79. Client Bandwidth Display read and write bandwidth of any connected client; see “Monitoring Client Bandwidth” on page 78. Reservations Display any current bandwidth reservation; see “Displaying Client Bandwidth Reservations” on page 81.
Customizing the Management Console Display Accessing Help The Help menu, located in the upper right-hand corner of the Management Console window, provides links to the complete set of Avid ISIS 1000 online PDF documents. PDF documents can open in an external application or browser, depending on your configuration. To access the Help menu: 1. Move the mouse cursor over the Help menu text. The Help pop-up menu opens. 2. (Option) Click the name of a document to open it.
Customizing the Management Console Display The column appears in the new position, and columns to the right are moved to make room. Showing and Hiding Columns When you open a Management Console tool (for example, the Storage Controllers tool), the Main display panel lists items in default columns. Depending on the option selected, there might be other headings available to see. You can select individual or multiple column headings to be displayed or hidden.
Filtering the Display Filtering the Display You can limit the items listed in the Main display panel by setting Filter parameters at the bottom of the Management Console window. Filtering the display allows you to focus on only those items that you want to monitor. You can restore all items to the display by clearing the Filter parameters.
Selecting Items n This setting persists between tools when you navigate between them using the Related Links. However, the Auto-refresh setting reverts to the default (disabled) between browser sessions (if you close then reopen the management Console) and if you click Home and then back into the tools. To enable Auto refresh: t Select the check box next to the Refresh. Auto refresh mode is enabled, and a message is displayed.
Entering Text Entering Text Follow these guidelines when entering text in Management Console tool text fields: n • Names can be a maximum of 31 ASCII characters in length. • Workspace names must use Unicode characters and cannot include a space. • Passwords can be a maximum of 15 ASCII characters in length. • Do not include a space in the name fields. • Do not use a period (.) as either the first or last character in the names you create.
Management Console Preferences Management Console Preferences The Preferences tool allows you to set parameters that customize the basic functionality of the ISIS system: • General Preferences—These control general system behaviors and are described in the following table. • Logging Preferences—These control what types of logs are collected and the severity and verbosity of the event being logged. These are not described here; do not change these unless instructed to do so by Avid Support.
Management Console Preferences Configuring Management Console Preferences To configure Management Console Preferences: 1. From the Management Console home page, click Preferences, located in the Advanced section. The Preferences tool opens. 2. Select your preferences. 3. (Option) To revert all options to the previously saved values, click Refresh. 4. Click Save Preferences to save your changes.
2 Configuring the System After you set up your ISIS 1000 system, you must create the ISIS file system, bind Media Packs to the file system, then create Storage Groups from the Media Packs. Within a Storage Group, you then create Workspaces that clients mount on their local systems to work on files (see “Managing Storage Groups and Workspaces” on page 35). In addition, you must create user accounts to allow clients to connect to the ISIS.
Binding the Media Packs to the File System The Results panel displays the message Working... Creating new file system, followed by the message Success... File System Created. 5. The system is now ready for you to bind the Media Packs, create Storage Groups and Workspaces, create users, and configure external authentication and Event Notification as required. Binding the Media Packs to the File System After you have created an active file system, bind the Media Packs to it.
Receiving Notification of System Problems To configure external authentication: 1. From the Management Console home page, click External Authentication. The External Authentication tool opens. 2. Click the Enable check box to select it. The Domain Name text box becomes active. 3. In the Domain Name text box, enter the domain name of the network to which the LDAP server belongs, including subdomain, if applicable. n A domain name has two parts, separated by a period or dot: for example, avid.com.
Receiving Notification of System Problems Option Type Description (Continued) Poll Frequency (seconds) text (numeric) The frequency (in seconds) with which the error notification service checks for problems. Email Address text The email address of the Avid ISIS administrator or other primary contact for the error notification service. • Filters — Set and change the parameters that define when email notifications are sent to email recipients. • Contacts — Add and change email recipients.
Receiving Notification of System Problems Filtering the Error Notification Parameters The Filters area of the Notification Service tool allows you to specify the type of error message that triggers an email notification and to set parameters for each type of error message—Error, Warning, and Information messages.
Changing the Administrator Password To add contacts: 1. From the Management Console home page, click Notification Service, in the Advanced section. The Notification Service tool opens. 2. Click Contacts. 3. Click New. The Contact/Email field is displayed. 4. Type a user name into the first text box. This can be any name you want to assign to the user; it does not have to be the same as the email account name. 5. Type a valid email address into the second text box. 6.
Securing an ISIS Infrastructure Securing an ISIS Infrastructure The ISIS system has several passwords: • The Administrator password, used when you log into the Management Console (by default, there is no password). You can change this at any time in the Management Console. • The Agent password (by default, se-admin). This is also the password you use for initial system setup. You can change this at any time in the Agent.
Securing an ISIS Infrastructure 4. In the BMC interface, click the Configuration tab. 5. Select Users from the pull-down menu.
Securing an ISIS Infrastructure 6. Click Modify User. 7. Click the Change Password checkbox, enter a new password in the Password and Confirm Password fields, then click Modify.
Securing an ISIS Infrastructure 8. Click OK. 9. Log out of the BMC interface.
3 Managing Storage Groups and Workspaces Storage Groups are collections of Media Packs that store media files accessible within a shared storage environment. Storage Groups give you flexibility in allocating storage capacity among groups with different functional areas, workflow requirements, or as a means of mitigating the risk of various disk failure scenarios. Workspaces are virtual volumes that exist on Storage Groups and can be resized dynamically.
Managing Storage Groups Callout Description 1 Action button toolbar—Perform actions on selected Storage Groups 2 Storage Groups list—Lists all configured Storage Groups and related information; see “Storage Groups List” on page 36 3 Details panel—Detailed information on the selected Storage Groups; see “Displaying Storage Group and Media Packs Details” on page 38 4 Media Packs list—Displays Media Packs belonging to the selected Storage Group 5 Filter panel—Filter the Storage Groups list display
Managing Storage Groups Heading Description (Continued) Used Displays the amount of storage space that currently contains user data Unused Displays the amount of storage space that currently contains no data in the Media Packs assigned to the selected Storage Group Allocated Displays the amount of storage space assigned to Workspaces in the selected Storage Group Unallocated Displays the amount of storage space available to create more Workspaces in the selected Storage Group Files Displays the
Managing Storage Groups Removing Media Packs from Storage Groups To move a Media Pack to another Storage Group, or to remove it from the Engine completely, you must remove it from its current Storage Group. If the Storage Group contains multiple Media Packs, you must remove them all. Media Packs removed from the Storage Group are returned to the system’s pool of unassigned (spare) Media Packs. To remove Media Packs from a Storage Group: 1.
Managing Workspaces To delete a Storage Group: 1. From the Management Console home page, click Storage Groups in the System section. The Storage Groups page opens. 2. In the Storage Groups list, select the Storage Group you want to delete. 3. Click Delete. A dialog box opens asking you to confirm the action. 4. Click Yes. The Storage Group is deleted. After the Storage Group is deleted, all of the Media Packs previously in the Storage Group appear in the Media Packs panel as Spare.
Managing Workspaces Callout Description 3 Details panel—Detailed information on the selected Workspaces; see “Displaying Workspace Details” on page 40 4 Filter panel—Filter the Workspaces list display based on conditions you configure; see “Filtering the Display” on page 20 5 User access panel—Displays users who have access to the selected Workspace and details about their access privileges; see “Managing User Access Privileges for Workspaces” on page 46 Workspaces List The Workspaces list displays
Managing Workspaces Heading Description Directories Displays the number of directories used by the selected Workspace Warning Event Trigger Displays the value in used percentage (%) or unused gigabytes (GB) of storage at which a warning event is written to the Event Log Error Event Trigger Displays the value in used percentage (%) or unused gigabytes (GB) of storage at which an error event is written to the Event Log The User Access panel lists all users and user groups and their access privileges.
Managing Workspaces To add a new Workspace: 1. From the Management Console home page, click Workspaces in the System section. The Workspaces page opens. 2. Click New. The Details panel opens. 3. In the Name text box, type a name for the Workspace. n For information on valid and invalid characters, see “Entering Text” on page 22. 4. [Option] If you have multiple Storage Groups, click the Storage Group drop-down list and select the Storage Group in which you want to create the Workspace.
Managing Workspaces 3. Click Duplicate. The Duplicate Workspace dialog box opens. By default, the duplicate Workspace inherits the name of the original Workspace followed by a number that increases each time the Workspace is duplicated; for example, the first copy of a Workspace named MyData is MyData1, then MyData2, and so on. 4. (Option) Modify any of the attributes of the new Workspace.
Managing Workspaces To change the size of a Workspace: 1. From the Management Console home page, click Workspaces in the System section. The Workspaces page opens. 2. In the Workspaces list, select a Workspace. 3. Do one of the following: n t Click the handle of the Workspaces Size graph, and drag it to resize the graphical display. The Workspace size listed in the Capacity text box changes as you drag the handle. See “Using the Workspace Size Graph” on page 44.
Managing Workspaces Setting Event Triggers for a Workspace You can set event triggers that will write events to the Event log when Workspace capacity (in gigabytes) is less than the specified value, or when used Workspace capacity exceeds the specified percentage.
Managing User Access Privileges for Workspaces 2. In the Workspaces list, select the Workspace you want to delete. 3. Click Delete. A dialog box opens, prompting you to confirm the operation. 4. Click Yes. The Workspace is deleted.
Managing User Access Privileges for Workspaces Setting or Changing Workspace Access Privileges You can set access privileges for users and user groups when the client accounts are created (see “Creating Users” on page 51 and “Adding User Groups” on page 62), or later (see “Changing User Details” on page 52). Alternatively you can set, modify, and monitor access privileges to Workspaces without having to modify individual client accounts.
4 Managing Clients You must create a client account for any client type (user, group, or device) that needs to access the Avid ISIS shared storage network. Client accounts allow access from users, groups, and devices to the Workspaces on the ISIS 1000 system, and prevent unauthorized users from accessing other users’ data. When you create client accounts, you set basic client information, such as user names and passwords.
Managing Users Callout Description 1 Action button toolbar—Perform actions on selected users 2 Users list—Lists all users and related information; see “Users List” on page 49 3 Details panel—Detailed information on the selected users; see “User Details Panel” on page 50 4 Group membership—Displays information about the group membership for the selected user; see “Creating Users” on page 51 and “Changing User Details” on page 52 5 Workspace access—Displays information about the Workspace access f
Managing Users Heading Description (Continued) Bandwidth Displays the client’s bandwidth allocation. Setting a bandwidth limit on editing clients, such as a Media Composer®, can decrease playback performance when the ISIS 1000 system is under load. n To sort the information in the Users panel, click any column heading. For more information on sorting items in columns, see “Sorting Information” on page 19. User Details Panel The User Details panel displays the following information.
Managing Users Creating Users To create a user account: 1. From the Management Console home page, click Users in the System section. The Users page opens. 2. Click New. The Create User dialog box opens. 3. Set the user options (see “User Details Panel” on page 50). 4. (Option) In the Group Membership list, select a group, and click Member to make the user a member in the group. By default, new users are listed as “Non-Member” in the Type category for each group.
Managing Users Changing User Details You can rename a user account and also change the password, allocated bandwidth, privileges (including disabling or re-enabling it), group memberships, and the Workspaces the user can access. You can modify a user account at any time, even when it is being actively used in your work environment. However, Avid recommends that users unmount a Workspace if you are changing their access to it.
Managing LDAP Accounts Disabling Users You can remove a user temporarily from the Avid ISIS shared storage network by disabling the account. This preserves the client accounts (they remain in the Users list) and allows you to restore their access to the system later. To disable a user account: 1. Make sure that the client account to be removed is not currently active. 2. From the Users list, select the client account you want to disable. 3. Do one of the following: t Click Details.
Managing LDAP Accounts Users synchronized by the LDAP Sync tool will automatically be added as “Remote” users for authentication to the LDAP server. You can use the LDAP Sync Tool to search for groups and their users on an LDAP server, synchronize users and groups accounts by adding or removing users and groups from ISIS, generate a report of the account actions, and see a history of the synchronization activity.
Managing LDAP Accounts t If the tool has been used before on this computer, the main window opens. Using the LDAP Sync Tool The Account Synchronizer is the main window of the Avid ISIS LDAP Sync Tool. Use the Account Synchronizer to search the LDAP user accounts, synchronize (reconcile) user accounts by adding or removing users from the ISIS users list, generate a report of the account actions, and see a history of the accounts.
Managing LDAP Accounts When you first connect to the ISIS 1000 and the LDAP server, the Account Synchronizer checks the users in the selected LDAP groups against the ISIS 1000 database and builds a set of actions to reconcile the two. The main window displays the complete set of groups, using buttons with colors and icons to indicate the reconciliation status of each group. Icon Meaning The group is in the LDAP database, but not in the ISIS system.
Managing LDAP Accounts n The synchronization process only reads the LDAP/Active Directory user list. The ISIS 1000 LDAP Sync Tool will never alter the LDAP/Active Directory user list. To add groups to the Account Synchronizer display: 1. Click Select Groups. The LDAP Group Selection window opens. n On subsequent LDAP Sync Tool sessions, the main window will open after you log in and display the selected groups from the last session. 2. Select the groups to be synchronized.
Managing LDAP Accounts To remove groups from the Account Synchronizer display: 1. Select one or more rows and click Clear Selected to remove the row from the Group list. Ctrl+click (Windows and Linux) or Cmd+click (Macintosh) or Shift+click to select multiple rows. 2. Click Clear All to remove all rows from the Group list. To modify the default reconciliation actions for individual users: 1.
Managing LDAP Accounts To see and/or print the History log: 1. Click History. The Synchronization History window opens. 2. (Option) To print the History Log, click Print. The Print dialog opens. 3. (Option) To clear the History Log, click Delete History. The Delete History dialog box opens. Click Yes to delete the history. 4. To close the Synchronization History window, click Close. To exit the LDAP Sync Tool 1.
Managing Groups Connected to LDAP server Disconnected from LDAP server You can use the connection status buttons to manually disconnect from and reconnect to the LDAP server. (If the connection to the ISIS 1000 is broken, you must close the LDAP Sync Tool, then restart it and log in again.) The button icons change depending on your current connection status. n You are disconnected from the ISIS 1000 or LDAP servers if their respective session time-out periods are exceeded.
Managing Groups Callout Description 1 Action button toolbar—Perform actions on selected user groups 2 Details panel—Detailed information on the selected user group; see page 61 3 User membership panel—Displays information about the membership for the selected user group; see “Adding User Groups” on page 62 and “Modifying User Group Details” on page 62 4 User groups list—Lists all user groups and related information 5 Filter panel—Filter the user list display based on conditions you configure; se
Managing Groups Panel Heading Description (Continued) Membership Count Lists the number of groups to which each user belongs (up to a maximum of 15) Workspace Access Name Lists the names of available Workspaces Access Lists the access privileges for the selected user group Adding User Groups To add a group account: 1. From the Management Console home page, click Groups in the System section. The Groups page opens. 2. Click New. The Create Group dialog box opens. 3.
Managing Groups 2. Modify the user group name as required. If there is already a user group with the name entered in the Name text box, an error message tells you to type a new name. n For information on valid and invalid characters, see “Entering Text” on page 22. 3. Modify user membership for the user group as required: t Click Member to make the user a member in the user group. t Click Non-Member to remove the user from the user group. 4.
Managing Bandwidth Limits Managing Bandwidth Limits The Bandwidth Limits panel lets you display and manage the bandwidth used by clients that can connect to the ISIS system. Some client applications try to use as much bandwidth as possible, potentially throttling other users of the system. To control this, you can modify the maximum amount of bandwidth a client can use.
Managing Bandwidth Limits Heading Description (Continued) Description Displays the user-supplied device description, if any Displaying Bandwidth Limits Details The Bandwidth Limits Details panel displays the same information as the Bandwidth Limits list. To see detailed information about a client or device: t In the Bandwidth Limits list, double-click a name.
Managing Bandwidth Limits To modify a Bandwidth Limit entry: 1. From the Bandwidth Limits list, select the entry to modify, and do one of the following: t Click Details. t Double-click the name. The Details panel displays information about the selected client. 2. Modify the options as required. 3. (Option) Click Revert to undo any modifications. 4. Click Apply. Deleting a Bandwidth Limit Entry You can delete a Bandwidth Limit entry for user-created clients or any entry you have modified.
5 Managing Avid ISIS 1000 Hardware You perform all storage management operations from the Avid Management Console, which allows you to add, remove, configure, and manage your hardware. n For an overview of the Management Console and information about how to start the tool, see “Opening the Management Console” on page 12. Managing Engines The Engines page of the Management Console allows you to see details and to monitor the status of all Engines connected to the shared storage network.
Managing Engines The Details panel displays all information for the Engine. The panel is divided into sections: - Engine Details — displays the same information as in the Engine list - Storage Controllers — displays information about the Storage Controllers in the Engine - Media Packs— displays information also available in the Media Packs list - Disks — displays information about the disks in the Engine You can sort the information in the details sections by clicking any column heading.
Managing Engines 3. In the Management Console, open the Engines page and identify the Engine running the System Director. Double-click the System Director Engine to open its Details panel. 4. Double-click the Host Name to open the Agent for the System Director Engine (for more information, see “Avid ISIS Agent” on page 102). 5. In the Agent, click Install under the Configuration heading, and confirm that the box next to Run System Director is checked (to verify that this is the System Director Engine). 6.
Managing Storage Controllers To remove an Engine from the Engine list: 1. In the Engine list, select the Engine to remove. 2. Click Remove Status. The Engine is removed from the Engine list. n If you remove an active Engine by mistake, the System Director restores the Engine to the Engine list the next time it polls the shared storage network (usually within 20 seconds).
Managing Media Packs You can sort the information in the Details panel by clicking any column heading. For more information on sorting items in columns, see “Sorting Information” on page 19. To close the Details panel: t Click Details. Upgrading a Storage Controller When new releases of the Avid ISIS software are available, you can upgrade the Engine to take advantage of new features and bug fixes. Typically, you upgrade the ISIS clients first, then upgrade the ISIS system.
Managing Media Packs 1 Action button toolbar — Perform actions on selected Media Packs 2 Media Packs list — Lists all configured Media Packs and related information; see “Media Packs List” on page 72 3 Details panel — Displays detailed information on the selected Media Packs; see “Displaying Media Pack Details” on page 73 4 Filter panel — Filters the Media Packs list display based on conditions you configure; see “Filtering the Display” on page 20 Media Packs List The Media Packs list contains the
Managing Media Packs n Heading Description (Continued) Status Time Lists the last time the System Director logged the Media Pack’s status Status Displays any change in the working status logged by the System Director (for a description of status messages, see “Media Pack Status” on page 74) State Displays the Media Pack state (Spare, Bound, Unbound) Uptime Displays the amount of time the Media Pack has been running (days:hours:min:sec) Capacity Displays the total capacity of the Media Pack Usa
Managing Media Packs To close the Details panel: t Click Details. Media Pack Status The Status column in the Media Packs list reports the status of the Media Packs logged by the System Director. (The Status line in the Details panel reports the same information.) As long as the Media Pack maintains a working status, the Management Console shows no entries in the Status field. When a problem arises, or when the status of the Media Pack changes, the Management Console refreshes the display.
Managing Media Packs Status Description Failing The drive is failing. Although there is no way to tell how much time you have before the drive fails, this status alerts you to obtain a replacement drive as soon as possible. To check the performance of Media Pack drives, see “Statistics Tab” on page 103. Failed The drive has failed and must be replaced. You cannot reuse it. See the Avid ISIS 1000 Setup and Maintenance Guide for instructions on replacing a disk.
Managing Media Packs To clear all Network Degraded messages in the Media Packs list: 1. Select one or more Media Packs from the Media Packs list. You can use the Shift and Control keys to select multiple items. For more information, see “Selecting Items” on page 21. 2. Click Issue Command. The Issue Media Pack(s) Command window opens. 3. Click Clear Network Degraded, and then click Send.
Management Console Error Messages The Issue Media Packs(s) Command dialog box opens. 3. Click Initiate Block Rectify, and then click Send. The system rectifies files on the selected Media Packs and changes the status in the Media Packs list to Rectifying Files. Management Console Error Messages The following sections suggest actions to perform on selected error messages in the Management Console.
6 Managing Connections This section describes how to monitor and manage connections to the ISIS 1000 shared storage network. Monitoring Client Bandwidth The Client Bandwidth page allows you to monitor system usage, including total system bandwidth use and bandwidth consumption of each connected system. To open the Client Bandwidth page: On the Management Console home page, click Client Bandwidth in the Connect section. The following figure and table describe the Client Bandwidth page.
Monitoring System Connection Status Callout Description 4 Device bandwidth read and write graphs—Graphic display of device read (green) and write (red) bandwidth; see “Client Bandwidth List” on page 79 The System Read Bandwidth and System Write Bandwidth rows in the Bandwidth page show total system read bandwidth (green bar) and total system write bandwidth (red bar) in megabytes per second (MB/s).
Monitoring System Connection Status n Some clients might not be able to connect to the shared storage network if the combined bandwidth requirement of connected components equals the system limit for bandwidth use. For information on monitoring bandwidth use, see “Monitoring Client Bandwidth” on page 78.
Displaying Client Bandwidth Reservations Displaying Client Bandwidth Reservations Normally, bandwidth reservations are initiated and configured automatically by Avid applications based on bandwidth requirements. In some cases however, you might want to limit the bandwidth available to client systems. Client workstation users can use the Client Manager to obtain a default bandwidth reservation on the ISIS system.
7 System Monitoring and Diagnostics The ISIS 1000 provides tools for logging, monitoring, and system diagnostics. The following table describes each tool and where to find it.
System Status History The status messages describe system issues that might not be obvious because in most cases the ISIS system continues to function. However, Avid recommends that you correct any issues as soon as possible so that a more serious failure does not occur. The following table lists examples of messages that are displayed in the Status Console panel.
Network Utilities Network Utilities The Network Utilities page in the Management Console provides you with the following standard utility tests: n • Network Statistics—displays statistics for IPv4 and IPv6, TCP and UDP • Ping—allows you to test the connection between a system in the shared storage network and the System Director • Traceroute—allows you to verify the path between a system in the shared storage network and the System Director You must have Administrator privileges to run the utility
Administration Logs Displaying or Clearing the System Logs Page Open the System Logs window to see and to clear event logs. Clearing the logs empties the log of all event entries and resets the logging process. To access System Logging functions: 1. From the Management Console home page, click System Logs, in the Logging section. The System Logs page opens. 2. In the Select Log list, select a file to display (the file named messages, with no suffix, is the most recent; messages.
ISIS Snapshots Page 3. (Option) To filter the log entries in the View Administration logs window: a. Type the appropriate keyword in a Filter text box. b. Press Enter. To see all log entries, clear the text box and press Enter. 4. (Option) To refine your filtering, enter keywords into multiple Filter text boxes. 5. If the log contains more entries than it displays, use the Navigation controls to move through the log.
ISIS Snapshots Page 3. Click OK to confirm the deletion. The selected snapshot is deleted. To delete all snapshots: 1. Click Delete All. A confirmation dialog window opens. 2. Click OK to confirm the deletion. All snapshots are deleted. Working with Snapshot Archives When you create a snapshot, the ISIS Snapshots tool creates a folder which includes a compressed file containing all the collected information.
Avid ISIS Toolbox Avid ISIS Toolbox The Avid ISIS Toolbox is a collection of tools you can use to monitor and perform diagnostic operations on all your ISIS hardware. The ISIS Toolbox is included in the ISIS software kit, but is not installed automatically. You can install it from the Management Console Installers link. Installing the Avid ISIS Toolbox To install the Toolbox: 1. In the Management Console, click Installers under the System heading. The Installers page is displayed. 2.
Avid ISIS Toolbox Connection Analyzer Tool The Connection Analyzer displays connection status in a grid, using the following icons to denote the status of each Storage Manager: Icon Label Status Session Active Source Media Pack has a session with the target Media Pack Session Failed Source Media Pack does not have a session with the target Media Pack No Connection Target Media Pack is not communicating with the System Director Storage Server Not Microserver failure—Failure in the request from the
Avid ISIS Toolbox The Avid ISIS Toolbox opens. 4. Click Connection Analyzer from the left pane. The Connection Analyzer window opens and checks the connection status of all Media Packs in the network. The tool displays results in a color-coded grid. Place your pointer over a block in the Connection States column to display a tooltip with details about the Media Pack.
Avid ISIS Toolbox Using the Log Aggregator Tool The Log Aggregator lists all components of the shared storage network in a tree view. You can see events: n • For all components in the shared storage network by selecting all active ISIS systems in the Selection window (the highest level in the tree view). • For any subset of components by selecting one or more entries in the Selection window (at a level lower than the ISIS Systems in the tree view).
Avid ISIS Toolbox To close the Log Aggregator: 1. Click Close. A dialog box opens asking you to confirm that you want to quit the Avid ISIS Toolbox. 2. Click Yes. Creating Aggregate Logs To use the Log Aggregator, you must have Administrative privileges and be logged into a system with access to the shared storage network. To create logs with the Log Aggregator tool: 1. Open the Log Aggregator tool. (For information on opening the Log Aggregator, see “Using the Log Aggregator Tool” on page 91.) 2.
Avid ISIS Toolbox Displaying Aggregate Logs The Log Aggregator saves individual logs in a log directory called LogAggregator_date-time at the location indicated in the Output Directory section in the Log Aggregator. Subdirectories include separate logs for each component in the network for which you created logs. The Log Aggregator also creates a compressed file containing all logs in the top-level folder (aggregator_results.zip).
Avid ISIS Toolbox 3. Click Disk Analyzer in the left pane. The Disk Analyzer window opens. Updating the Disk Analyzer Tool Display To update the display: t Click Refresh. Running Disk Analyzer Tool Tests To run a test on the Disk Analyzer: 1. Open the Disk Analyzer. 2.
Avid ISIS Toolbox - Execute disk tests - Collect disk statistics - Collect network statistics 3. In the Selection window, do one of the following: t Select all active ISIS systems to test all Media Packs in the shared storage network. t Select one or more Media Packs to test specific components in the network. 4. Click Start. If you selected Execute disk tests, the Disk Test Options dialog box opens. 5. Configure the appropriate options for the test you want to run.
Avid ISIS Toolbox Using the Media Pack Parameters The Media Pack lists all components of the shared storage network in a tree view. You can see events for: n • All components in the shared storage network — Select all active ISIS systems in the Selection window (the highest level in the tree view). • Any subset of components — Select one or more entries in the Selection window (at a level lower than the ISIS Systems in the tree view).
Avid ISIS Toolbox To close the Media Pack Parameters tool: 1. Click Close. A dialog box opens asking you to confirm that you want to quit the Avid ISIS Toolbox. 2. Click Yes. Retrieving Media Pack Flag Parameters To use the Media Pack Flag Parameters, you must have Administrative privileges and be logged into a system with access to the shared storage network. To retrieve the Media Pack Parameters: 1. Open the Media Pack Parameters.
Avid ISIS Toolbox 5. Click OK to close the Media Pack Parameters dialog box. 6. Click Start. The Media Pack displays the retrieved information. Media Pack Log Viewer The Media Pack Log Viewer is a utility that displays event information about Media Packs. You cannot save the information displayed in the Log Viewer, but you can copy it to a word processing application, such as Notepad. You can also save event logs displayed in the Logging tab.
Creating a Metadata Dump File 4. Select an option as described in the following table.
Restoring the File System--SUPPORT USE ONLY 3. Click Dump Metadata, then click Apply. Avid support personnel can retrieve the file from your ISIS system. Restoring the File System--SUPPORT USE ONLY Use this procedure only with guidance from Avid Customer Support. You might be advised to restore the file system if the System Director cannot find and load a valid partition file.
Agent Settings 5. Click OK to continue. The Results panel displays the following messages: Working... Creating active file system from filename Success... Created File System from Import File. 6. Your Avid Support representative will help you with the next steps, which might include re-creating Storage Groups, Workspaces, and user accounts.
A Avid ISIS Agent For most day-to-day operations and system monitoring, use the management Console. To perform more advanced operations, such as changing the logging properties or the network configuration, or to see more detailed information about system components, use the ISIS Agents. Not all of the Agent functionality is described here; some is for Customer Support use only, or with their guidance. n You must have Administrator privileges to access the Agent.
Understanding the Agent Interface The Agent interface is divided into the following areas: Callout Description 1 Command menu—Contains the options used for basic management functions. 2 Tabs—You can access different Command functions by clicking the tabs at the top of the Agent tool. The System tab is selected by default. 3 Logout link 4 Main display area—Displays information about your network and in some cases allows you to configure components.
Changing the Storage System Name Tools Tab The Tools tab lets you perform tests to evaluate the function of the network and disk operations. These tools are used primarily by Avid Customer Support to diagnose problems with components of the shared storage network. Logging Tab The Logging tab provides a complete view of the system logs.
Changing the Host Name Changing the Host Name You can change the host name, which is the name of the System Director. In a single-Engine configuration, the System Director runs on the Storage Controller. In a multi-Engine configuration, the System Director runs on the Storage Controller in the first Engine that was set up to create the shared storage system.
Setting the System Time - The DNS domain you want the ISIS system to join - One or more IP addresses for the DNS servers in your environment, separated by spaces - (Optional) Additional domains in your environment (if applicable) to search through when trying to resolve a host name. 4. Click Submit. If you enter an invalid IP address, an error message is displayed. 5. Make sure to add the ISIS system to your DNS service.
Shutting Down the System Shutting Down the System Under normal working conditions, you will not need to shut down the system. All the components are hot-swappable, so that if a piece of hardware fails (a drive, power supply, or fan) you can replace it while the system remains running. However, if you need to move the Engine to a different location or if it will be unused for an extended period, you can shut it down. To shut down the system: 1. Alert all clients to stop using and unmount all Workspaces. 2.
Index A Access privileges and duplicating users 51 effective 46 for Workspaces, setting 47 managing 46 new users 51 Account Synchronizer (LDAP Sync tool) 55 Active clients 78 Adding Devices 65 groups 62 LDAP/Active Directory groups 57 Storage Groups 37 User groups 62 Users 51 Workspaces 41 Administration Logs about 85 described 17, 85 displaying 85 downloading 85 filtering 85 tool 17 Administrator password Agent, changing 106 Agent, default 106 changing or setting 30 forgotten 30 tool 16 Agent Advanced tab
Index Customizing the Management Console 18 Clearing LDAP Sync tool History log 59 Network Degraded status messages 75 status event history 83 system logs 85 Client Bandwidth tool described 78, 79 scaling graph display 79 Clients active 78 adding 65 deleting 66 monitoring bandwidth 78 renaming 65 Closing Groups tool Details panel 63 LDAP Sync tool 59 Log Aggregator tool 92 Storage Groups tool Details panel 38 Users tool User Details panel 53 Workspaces tool Details panel 40 Columns LDAP Sync tool 56, 56 m
Index Force Manual Device Creation 23, 23 user group details 63 Workspace details 40, 40 DNS service about 105 configuring 105 Documentation 11 Downloading Administration Logs 85 snapshot archives 87 System event history 83 Dumping system metadata (text file) 99 Duplicating users 51 Workspaces 42, 42 G General preferences 23 Groups See also Storage Groups See also User Groups Groups tool closing Details panel 63 described 16, 60 displaying group details 63 hiding user membership panel 63 hiding Workspace
Index Management Console See also Management Console tools Adobe® Flash® player 13 Auto Refresh 20 Auto-Rectify 23, 23 configuring preferences 23 context menus 21 customizing 18 Default LCT Threshold 23 default Bandwidth for Auto Created Devices 23 Hard Disk Error Threshold 23 password 12 Delete Logging 23 described 13 entering text 22, 22 filtering information 20, 20 Force Manual Device Creation 23 forgotten Administrator password 30 Help menu 18 History Data Collection 23 Home page 12 log in 12 log out 1
Index Metadata partition dump text file (PartitionDump.txt) 99 Metadata dump file (PartitionDump.
Index Reservations tool 16, 81 Resetting filters 20 Resizing Workspaces 43 Restarting the system 107 Restoring file system 100 System Director 100 Right-click menus See context menus Running Disk Analyzer tests 94 LDAP Sync tool 54 Log Aggregator tool 91 Management Console (as Administrator) 12 Media Pack Parameters tool 96 Network Utilities tool 84 Toolbox 89, 91, 93 Organizing display information 18 Orphaned Media Packs tool 76 P Passwords See Administrator password See Administrator password (Agent) S
Index restoring file system 100 status summary 14 upgrading 68 System Director Information tool 16, 84, 84 System Logs about 84 clearing 85 displaying 85 System Logs tool 16 System security 31 System Status Console 14 accessing 14 configuring 14 console panels 14 current system status panel 14 described 14, 14 expanding/collapsing panels 14 status event history panel 14 status retrieval panel 14 storage capacity panel 14 System Status History tool 83 clearing status event 83 described 16 displaying system
Index changing privileges 47 chunk size 41 creating 41 default size 42 deleting 45 duplicating 42 event triggers 45 graphical display 44 list 40 managing 39 minimum Workspace size 42 naming rules 22 renaming 43 resizing 43 setting access privileges 47 setting effective user access 46 setting event triggers 45 setting privileges 47 size graph 44 system limit 41 user access privileges 46, 46 user group access privileges 46, 46 Workspaces tool described 16 Details panel, closing 40 Details panel, opening 40 s
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