2.1

Troubleshooting Send to Playback Problems
99
If the log file is more than 15 MB, you cannot send it directly. Use the iTunes File Sharing
feature:
1. Connect your device to a Macintosh computer.
2. Open iTunes and navigate to Device > Apps.
3. Open iTunes and navigate to Device > Apps.
4. In the Avid Central Documents list, select the Logs folder.
5. Click “Save to” or drag the folder to a location on your computer.
6. Zip the folder and send it to Avid as an e-mail attachment.
Troubleshooting Send to Playback Problems
The following information will help you solve Send to Playback problems. See the following
sections:
•
“Problems and Error Messages” on page 99
• “MediaCentral Send to Playback Configuration Check List” on page 103
• “Information to Provide to Support” on page 103
First check the table of problems and error messages for a possible solution. Then check the
configuration check list. Finally, if necessary, gather the information needed for Avid support.
Problems and Error Messages
Problem or Error Message Probable Cause Solution
The STP progress seems to hang and
there is no error message
No specific cause. Check the status of the related
Production Services job. Connect to
your Production Services Engine,
using the Production Services and
Transfer Status tool, and check the
jobs list.
“Remote STP process failed” messages
Message: Remote STP process failed:
CM_INCOMPAT_TRACK_TYPES (in
"wait render" phase) for sequence with
D-track and dissolve.
Wrong version of
Interplay | Transcode.
Install Interplay | Transcode v2.7.0.1
or later.