6.1

Table Of Contents
If You Need Help
31
If You Need Help
If you are having trouble using your Avid application:
1. Retry the action, carefully following the instructions given for that task in
this guide. It is especially important to check each step of your workflow.
2. Check for the latest information that might have become available after
the documentation was published in one of two locations:
- If release notes are available, they ship with your application.
- If ReadMe files are available, they are supplied in your Avid
application folder. ReadMe files are also available from Help.
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Release notes and ReadMe files are also available on the Avid Knowledge
Base.
3. Check the documentation that came with your Avid application or your
hardware for maintenance or hardware-related issues.
4. Visit the online Knowledge Base at www.avid.com/onlinesupport. Online
services are available 24 hours per day, 7 days per week. Search this
online Knowledge Base to find answers, to view error messages, to access
troubleshooting tips, to download updates, and to read/join online
message-board discussions.
Accessing the Online Library
The Avid NewsCutter Products Online Library CD-ROM contains all the
product documentation in PDF format. You can access the library from the
Online Library CD-ROM or from the Help menu.
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You will need Adobe
®
Acrobat
®
Reader
®
installed to view the documentation
online. The Acrobat folder on the CD-ROM contains an installer for Acrobat
Reader. The effects reference guide requires Apple’s QuickTime
®
application
to view the QuickTime movies. You can download the latest version of
QuickTime from the Apple
®
Web site.