User's Manual

Chapter 4: Media Station|PT Video Satellite Workflows 115
Troubleshooting the Satellite
Connection
If the satellite does not appear in the Satellite
pop-up menu, verify the following:
1 Ensure that Media Station|PT is fully
launched.
2 In Media Station|PT, ensure that Video Satel-
lite Mode is enabled in the Special menu. (See
“Connecting Pro Tools and a Video Satellite” on
page 113.)
3 In the Satellite page of the Pro Tools Peripher-
als dialog, select a different Ethernet port from
the Interface menu. Many computers have more
than one Ethernet port or “interface”. The inter-
face selected here must be the one connected to
the same network as the satellite.
4 In the Project window in Media Station|PT,
click the Settings tab, then double-click Video
Satellite Settings and check that the TCP/UDP
Port is the same as the TCP/UDP Port shown in
the Satellite pane in the Pro Tools Peripherals di-
alog. (Both ports default to 28282.)
5 If the TCP/UDP port settings are the same, ver-
ify with your network administrator that the
port shown is not being blocked on the net-
work.
6 Check that all Ethernet cables are completely
plugged in and working. In most cases, there are
LEDs the show activity at the Ethernet ports.
7 Video satellite playback will not function in
the following conditions:
• Certain dialogs are open in either Pro Tools
or Media Station|PT.
• Media Station|PT is not the active applica-
tion.
• Pro Tools does not have an open session, or
Media Station|PT does not have an open se-
quence.
Matching Media Station|PT
and Pro Tools Settings in a
Video Satellite System
In order to accurately synchronize playback be-
tween Pro Tools and Media Station|PT, the fol-
lowing parameters must be correctly matched:
• Media Station|PT Project Type and Pro Tools
Time Code Rate, Clock Reference, and Video
Format
• Pro Tools Audio Pull-Up setting and
Media Station|PT Edit Play Rate
• Time Code Format (Drop Frame or Non-Drop
Frame)
• Media Station|PT Starting TC time code set-
ting and the Pro Tools session start
For Pro Tools to play in sync with
Media Station|PT as a video satellite, all of these
settings are interdependent. A mis-match in any
of these settings will cause Pro Tools to display
an error message.
To avoid sync problems during later stages
of post production, it is strongly recom-
mended in most cases to change the settings
in Pro Tools to match those of the sequence
open in Media Station|PT.
When playing back video on a monitor with
a refresh rate that is different from the video
frame rate, there may be some synchroniza-
tion issues. See “Video Frame Rate vs. Mon-
itor Refresh Rate” on page 45.