® ® Avid ISIS Administration Guide
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Contents Using This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Who Should Use This Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Symbols and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 If You Need Help. . . . . . . . . . . . . . . . . . . . .
Configuring Contact Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Chapter 3 Managing Avid ISIS Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Managing Storage Managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Storage Manager Column List . . . . . . . . . . . . . . . . . . . . . .
Creating or Re-creating a File System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Monitoring Metadata Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Creating a Metadata Dump File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Resetting the Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . . .
Resizing Workspaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Setting Event Triggers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Deleting Workspaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79 Managing Workspace Access Privileges . . . . . . . . . . .
Modifying Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Deleting Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108 Chapter 7 Managing Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Monitoring Client Bandwidth . . . . . . . . . . . . . . . . .
Using the Storage Manager Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 Retrieve Storage Manager Flag Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Switch Manager Tool (ISIS | 7500) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130 Network Utilities Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using the Log Viewer Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153 Appendix B Avid ISIS | 7500 Switch Blade Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 Understanding the Switch Agent Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155 System Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using This Guide The Avid® ISIS® media network provides a high-performance distributed file system that contains high-capacity shared media storage for workgroups of connected Avid editing workstations. This user’s guide describes how to connect your client system to the media network, mount workspaces, and configure your system for best performance. Unless noted otherwise, the material in this document applies to the Windows®, Mac OS® X, and Linux operating systems.
If You Need Help Symbol or Convention Meaning or Action Italic font Italic font is used to emphasize certain words and to indicate variables. Courier Bold font Courier Bold font identifies text that you type. Ctrl+key or mouse action Press and hold the first key while you press the last key or perform the mouse action. For example, Command+Option+C or Ctrl+drag. If You Need Help If you are having trouble using your Avid product: 1.
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1 Working with the Avid ISIS Management Console The Avid ISIS Management Console allows you to access administration functions from any system that has an Ethernet connection to the System Director, as well as from the System Director itself. c Performing administrative functions on more than one Administration site at the same time can cause unexpected results. When you access the Avid ISIS Management Console, the Login page opens, and the site prompts you to supply a user name and password to log in.
Opening the Management Console Microsoft Windows • Microsoft Internet Explorer • Mozilla Firefox® • Google® Chrome™ Apple Macintosh • Safari • Mozilla Firefox • Google Chrome Red Hat Linux • Mozilla Firefox To open the Management Console as Administrator: 1. Open your web browser. 2.
Using the Management Console Interface To log out of the ISIS Management Console: t Click Logout in the upper right corner of the screen. Using the Management Console Interface The ISIS Management Console, which you can access on the System Director or on any Ethernet-attached client, has a user interface where controls are grouped by function and are displayed by clicking the appropriate icons. To use the ISIS Management Console, you must have Adobe® Flash® Player installed on your system.
Using the Management Console Interface n Administrators can configure whether or not the System Status Console is visible on the login screen of the Management Console. However, even if it is visible, you must log in to follow links from the tool bar screens (such as the log files). 1 Current system status panel — LEDs for errors, warnings, info, and upgrade statuses will be lit to indicate the presence of system events. Click a color to open the Status panel.
Using the Management Console Interface Panel Description Status Console Panel Provides a quick summary of the System Director status. If an event in the system log triggers a status to appear, a link is provided to the System Logs tool. For more information, see “Using the System Logs Page” on page 119 System Console Panel Provides a summary of hardware, software, and networking information.
Using the Management Console Interface Panel Description Performance Console Panel Provides a summary of the number of messages per second, number of open files, and the names of clients connected to the system. Bandwidth Console Panel Displays “Megabytes per second,” information on total and per-client bandwidth. Navigation Toolbar The navigation toolbar provides several items to help you navigate through the Management Console interface.
Using the Management Console Interface n PDF documents can open in an external application or browser, depending on your configuration. An Administration Guide HTML Help is only available from the System Director Control Panel and requires Internet Explorer. The Help does not work properly in other browsers. To access the Help menu: 1. Move the mouse cursor over the Help menu text. The Help pop-up menu opens. 2. (Option) Click the Help menu text to open the Avid ISIS online document.
Using the Management Console Interface Tool • • • Description (Continued) Users View details of, create, delete, duplicate, or modify Workspace access of any User; see “Managing Users” on page 90 for more information. Groups View details of, create, duplicate, modify Workspace access of, or assign User access to any User Group; see “Managing User Groups” on page 96 for more information.
Organizing Display Information • Tool Description System Information Get complete system information: Memory stats, host information, running processes, and Agent statistics, all on one screen; for more information, see “System Information Page” on page 116. System Logs View all system messages, info, warnings, and errors at the application, system, and security levels; for more information, see “Using the System Logs Page” on page 119.
Filtering the Display Showing and Hiding Columns When you open a Management Console tool (for example, the Storage Managers tool), the Main display panel lists items in default columns. Depending on the option selected, there might be other headings available to view. You can select individual or multiple column headings to be displayed or hidden. To show or hide columns: t Select one of the options, right-click in the column heading row and select a heading you want to show or hide.
Updating Information 1 Category menu—Select the category to filter 2 “not” operator—Select to exclude items matching the filter rules from the search results 3 Condition menu—Select the filter condition 4 Search term field—Type the text or value to filter 5 Filter button—Perform the filter operation 6 Clear button—Clear the filter settings 7 Filter results counter—Displays the number of filtered results on the page, and in total You cannot filter the display for the Bandwidth, Connection Stat
Selecting Items To disable Auto refresh: t Deselect the check box next to the Refresh. Auto refresh mode is disabled, and the confirmation message closes. Selecting Items You can select multiple items in most Management Console tool windows. The methods for selecting more than one item in a list are similar to those used in Windows Explorer or the Macintosh Finder. The following table summarizes the methods for selecting items and performing actions.
Entering Text n • Passwords can be a maximum of 15 ASCII characters in length. • Do not include a space in the name fields. • Do not use a period (.) as either the first or last character in the names you create.
2 Configuring the Management Console Avid ISIS provides a number of tools to customize the way the Management Console functions and interacts with the network and other Avid products. Configuring Management Console Preferences The Preferences tool allows you to set parameters that apply to the basic functionality of the ISIS Management Console. To configure Management Console Preferences: 1. From the Management Console home page, click the Preferences icon, located in the Advanced section.
Changing the Administrator Password Option Type Description (Continued) Default Hard Disk Error Threshold text (numeric) Defines the upper limit for number of hard disk errors before the Storage Manager reports a Disk Failure condition to the System Director. Default value is 0 (zero). Using the value of zero sets the LCT threshold to the internal system default of 25 errors).
Configuring External Authentication To change the Administrator password: 1. From the Management Console home page, click the Administrator Password icon, located in the Advanced section. The Administrator Password tool opens. 2. Type the current Administrator password in the Current Password field (blank by default). 3. Type the new Administrator password in the New Password field. 4. Type the new Administrator password again in the Verify Password field. 5. Click Change.
Configuring the Notification Service Configuring the Notification Service You can use the Notification Service tool to configure System Director to notify you when problems occur. An error notification service regularly polls the Windows System Event log and, if any errors are logged, sends a concise summary of those errors to one or more email accounts.
Configuring the Notification Service The changes for the configuration will be lost. Configuring Error Notification Parameters The Filters area of the Notification Service tool window allows you to specify the type of error message that triggers an email notification and to set parameters for each type of error message—Error, Warning, and Information messages. You can configure the ISIS to send notification emails for one or more error types and what severity level on which to be notified.
3 Managing Avid ISIS Hardware This section describes how to configure and manage your storage hardware. You perform all storage management operations from the Avid ISIS Management Console, which allows you to add, remove, configure, and manage your Storage Managers. n For an overview of the ISIS Management Console and information about how to start the tool, see “Opening the Management Console” on page 15.
Managing Storage Managers 1 Action button toolbar — Perform actions on selected Storage Managers 2 Details panel—Detailed information on the selected Storage Managers; see “Viewing Storage Manager Details” on page 35 3 Storage Managers list — Lists all configured Storage Managers and related information; see “Storage Manager Column List” on page 34 4 Filter panel — Filter the Storage Managers list display based on conditions you configure; see “Filtering the Display” on page 24 5 IP addresses list
Managing Storage Managers n Heading Description (Continued) Storage Group Displays the Storage Group, if any, to which the Storage Manager is allocated. You can organize the information in the Storage Managers list by showing additional columns or by sorting or filtering displayed items. For more information on modifying the display, see “Organizing Display Information” on page 23. A color-coded icon precedes the name of each Storage Manager, providing an indication of the status of the component.
Managing Storage Managers Storage Manager Status The Status column in the Storage Managers list reports the status of the Storage Managers logged by the System Director. (The Status line in the Details panel reports the same information.) If the Storage Manager maintains a working status, the ISIS Management Console lists no entries in the Status field. When a problem arises, or when the status of the Storage Manager changes, the ISIS Management Console updates the Storage Managers display.
Managing Storage Managers Status (Continued) Description (Continued) Install needed This message displays if the ISIS | 7500 or ISIS | 2500 Storage Manager (Engine Controller in ISIS | 2500) is not at the same version of the ISIS System Director software. Select all the storage Managers and click Upgrade. Install needed - No Connection (ISIS | 7500) This a normal one-time message displayed only during the upgrade from v4.0 and earlier to v4.0.1 and later.
Managing Storage Managers Status (Continued) Description (Continued) Repairing Mirrors (ISIS | 7500) The Storage Manager is repairing mirrored blocks with a single point of failure. This Storage Manager has 25 or more blocks that it cannot mirror to another ISB. This can occur due to transient conditions like another ISB rebooting, network problems, or a redistribution in progress. If this condition persists, further troubleshooting is required.
Managing Storage Managers Clearing Network Degraded Status Messages You can use the Issue Command button to clear all Network Degraded status messages from the Storage Managers list. Network Degraded status indicates a high number of errors detected by the Storage Manager (see “Storage Manager Status” on page 36). If correcting the problem does not clear the status messages, use the Issue Command button to clear the messages and reset the error count.
Managing Storage Managers n If you do not have a replacement for a failed or failing Storage Manager, Avid recommends that you physically leave it in the Engine (ISIS | 7500 only), even after it has been removed from the file system. Proper airflow cannot be guaranteed if a Storage Manager slot is left open. Before you remove an Avid ISIS Storage Manager from the network, you must redistribute the data stored on the Storage Manager to other Storage Managers in the system.
Managing Storage Managers 6. Add the new Storage Manager to the file system. 7. Add the new Storage Manager to a Storage Group. For more information on the process of redistributing data and how redistribution affects system performance, see “Redistribution Guidelines” on page 82. n Redistributing while adding a Storage Manager takes longer than redistributing while removing an ISB.
Managing Storage Managers The Status column displays no status message when the redistribution is complete. Alternatively, because redistribution can take a long time, you can track the progress of the redistribution in the Storage Managers Monitor tool (see “Monitoring Redistributions” on page 87). c Do not remove the Storage Manager before the redistribution has completed. 5. Unbind the Storage Manager from the ISIS file system; see “Unbinding Storage Managers from the ISIS File System” on page 38. 6.
Managing ISIS | 7500 Switch Blades Initiate Block Rectify Once you have added Storage Managers to your network and configured them for storage, the Storage Manager periodically checks the status of stored files, cleaning up deleted files and verifying existing files. This process, called “rectifying files,” allows the Storage Managers to communicate with the System Director to monitor the state of its storage and clean up any files that the Storage Managers no longer need to store.
Managing ISIS | 7500 Switch Blades Heading Description (Continued) Temp Lists the last logged temperature of the switch, in degrees Celsius Chassis Master Indicates if an ISS or an IXS module is used as a master switch in the Engine Base IP The base IP addresses of the switch, which are assigned during system configuration; for more information, see the Avid ISIS Setup Guide Out of band IP The IP address of the Switch Blade management port; for more information about the management port, see the A
Managing the Engine The ISIS Management Console installs the necessary upgrade for the selected Switch Blade. You can monitor the progress of the upgrade either in the Details panel of the Switch Blades tool or in the Avid ISIS System Monitor tool.
Managing the Engine Engine Details The Details panel displays all information for the currently selected Engines.
Managing the Engine Upgrading ISIS | 7500 Engine Components On an ISIS | 7500 system, you can use the Engines page to upgrade the software for all Storage Managers and all Switch Blades installed in an Engine and connected to the shared storage network. You can also upgrade individual Storage Managers and switches. n You might lose network connectivity temporarily when you upgrade Switch Blades while the upgrade process reboots the switches. To upgrade all Storage Managers and switches in an Engine: 1.
Managing the Engine The ISIS Management Console installs the necessary upgrade for the selected Storage Manager or Switch Blade. You can monitor the progress of the upgrade either in the Details panel of the Storage Managers page or in the Avid ISIS System Monitor page.
4 Avid ISIS Control Panels When you log into the Avid ISIS System Director desktop, there are several tools available to help you access ISIS tools and perform diagnostic and maintenance tasks. • ISIS Launch Pad provides buttons for quick access to various ISIS tools. • Avid ISIS System Director Control Panel provides low-level, performance-monitoring functions. ISIS Launch Pad ISIS Launch Pad provides buttons for quick access to various ISIS tools.
ISIS Launch Pad The following information is displayed in the Launch Pad for all ISIS models: • • • • Status Data: - Whether the System Director is running - The presence or absence of warning events - Whether reconfiguration is required - The number of client licenses in use - The virtual name of the System Director - The version number of the installed software on the System Director Metadata: - Whether the metadata was successfully loaded by the System Director - Metadata status - P
ISIS Launch Pad To open ISIS Launch Pad on the ISIS | 5500: t Click Start > All Programs > Avid > ISIS Storage Manager > ISIS Launch Pad. Minimizing or Closing the ISIS Launch Pad The ISIS Launch Pad window remains “pinned” to the upper right corner of the System Director desktop, but may be collapsed to a smaller size if needed. To minimize the ISIS Launch Pad: t Right-click the Avid ISIS Launch Pad icon on the right side of the Windows Taskbar and select Minimize.
Avid ISIS System Director Control Panel Button Function (Continued) Stops the Storage Manager. The button is blue when the Storage Manager is running. The button is gray when the Storage Manager is stopped. Opens the Agent Management page. For more information, see “Opening the Avid ISIS Storage Manager Agent” on page 141. Opens the Network Configuration Tool. This tool is used to set the IP addresses for the network ports on the ISIS | 5500 System Director.
Avid ISIS System Director Control Panel To open the Control Panel, do one of the following: t In the ISIS Launch Pad, click ISIS Control Panel icon. t From the System Director desktop, select Start > Programs > Avid > ISIS System Director > Control Panel. The System Director Control Panel opens.
Avid ISIS System Director Control Panel Panel Tab Function Configure File System This panel is active only when the System Director is stopped.
Avid ISIS System Director Control Panel 3. (Option) If you are upgrading or modifying the system, make sure the System Director software has successfully written a local copy of the metadata file: c a. Open the folder D:\Program Files\Avid\ISIS System Director b. Make sure the files Partition0, Partition1, and PartitionDump.bin exist and have the date and time of when you stopped the System Director. If they do not, call Avid Customer Support.
Avid ISIS System Director Control Panel System Director Status Indicators When the shared storage network is functioning normally, a green indicator is displayed with the following messages: n • Active Mode • No warning events logged • Reconfiguration not required • Single System Director — Redundant operation not Enabled; Dual System Directors — Both paths are up • Single System Director — Replication not Enabled; Dual System Directors — Replicated If your network does not use a Dual System Di
Avid ISIS System Director Control Panel Reconfiguring the File System You can reconfigure the internal memory configuration of the System Director — for example, if you want to adjust the memory usage to take advantage of expanded memory capabilities. Reconfiguring the file system entails the following: n • Validating the export file • Creating new metadata • Importing the metadata Reconfiguring an existing file system does not delete any data. To reconfigure the file system: 1.
Avid ISIS System Director Control Panel Metadata memory is also saved automatically to the Partition0 and Partition1 files when the System Director stops normally and without error. A third file, PartitionDump.bin, containing an alternate representation of the file system metadata is also created. The PartitionDump.bin file should be used only when adding memory to a System director or moving to a newer System Director with more memory, unless otherwise instructed by Avid Customer Support.
Avid ISIS System Director Control Panel “D:\Program Files\Avid\ISIS System Director” Resetting the Administrator Password The Control Panel allows you to reset the ISIS administrator's password in the event that it is forgotten. This feature does not affect the Windows operating system password. Windows administrator’s privileges are required to reset the password. n To change the administrator’s password, use the ISIS Management Console.
Avid ISIS System Director Control Panel Heading Description (Continued) Type Client type (Admin, Client, Storage Manager or System Director) OS Operating system on the client License Number of licenses registered to the client Last seen Date and time when each client last sent its status to the System Director.
5 Managing Storage Groups and Workspaces Storage Groups are collections of Storage Managers. Storage Groups give you flexibility in allocating storage capacity among groups with different functional areas, workflow requirements, or as a means of mitigating the risk of various drive failure scenarios. Workspaces are virtual volumes that exist on Storage Groups and can be resized dynamically. Workspaces allow you to segment your Storage Groups easily to accommodate projects and users.
Managing Storage Groups Storage Groups List The following table summarizes the information available in the Storage Groups list. This information is also displayed in the Details panel for a selected Storage Group.
Managing Storage Groups For information about what is shown in the Storage Managers panel, see “Storage Manager Column List” on page 34. Some columns are hidden by default (see “Showing and Hiding Columns” on page 24). Storage Groups on ISIS | 7500 Storage Groups are created from bound Storage Managers. First, you bind Storage Managers to the system, then you create one or more Storage Groups using the Storage Managers. A Storage Manager can belong to only one Storage Group.
Managing Storage Groups However, in an unprotected state, due to the distributed architecture of the ISIS file system (optimized for real-time performance), it is possible under certain circumstances that the system would not be able to correctly update the parity information when writing new data. As a result under these circumstances, the file system could return a failure status when writing.
Managing Storage Groups Avid ISIS | 5500 provides RAID-5 data protection with an active hot spare and Avid ISIS | 2500 provides RAID-6 data protection. Adding Storage Managers to Storage Groups You can add unassigned Storage Managers to a Storage Group to increase its storage capacity. This is typically done when adding a new Engine to your Avid ISIS system. This process initiates a redistribution of the files in the existing Storage Group to include the new Storage Manager.
Managing Storage Groups To create a new Storage Group: 1. From the Management Console home page, click Storage Groups in the System section. The Storage Groups page opens. 2. Click New. The Create Storage Group dialog box opens. 3. In the Name text box, type a name for the Storage Group. n For information on valid and invalid characters, see “Entering Text” on page 26. 4. In the Storage Managers panel, select the Storage Managers you want to assign to the new Storage Group. 5. Click Add.
Managing Storage Groups 2. In the Storage Groups list, select the Storage Group from which you want to remove Storage Managers, and then do one of the following: t Click Details. t Double-click the Storage Group name. The Details panel displays all the information on the selected Storage Group. 3. In the Storage Managers panel, select all the Storage Managers you want to remove from the Storage Group. 4. Click Remove.
Managing Storage Groups 8. Click Add to add the selected Storage Managers to the Storage Group. The Storage Managers panel refreshes to display the selected Storage Managers added to the new Storage Group. 9. (Option) Click Revert to undo any modifications made to the Storage Group information. 10. Click Apply. The selected Storage Managers are added to the Storage Group, and the shared storage network performs a redistribution of any data on the Storage Managers.
Minimum Free Storage Space Requirement A dialog box opens asking you to confirm the action. 5. Click Yes. The Storage Group is deleted. After the Storage Group is deleted, all of the Storage Managers previously in your Storage Group will appear in the Storage Managers panel as Spare. Minimum Free Storage Space Requirement Avid recommends that you maintain a minimum threshold of free space in each Storage Group.
Managing Workspaces 1 Action button toolbar—Perform actions on selected Workspaces 2 Details panel—Detailed information on the selected Workspaces; see “Viewing Workspace Details” on page 73 3 Workspaces list—Lists all configured Workspaces and related information; see “Workspaces List” on page 70 4 Filter panel—Filter the Workspaces list display based on conditions you configure; see “Filtering the Display” on page 24 5 User access panel—Displays users who have access to the selected Workspace an
Managing Workspaces Heading Files n Description Lists the total number of files stored on the network for each Workspace To sort the information in the Storage Managers panel, click any column heading. For more information on sorting items in columns, see “Sorting Information” on page 24. Workspace Considerations Before you create Workspaces: • Consider how you want to allocate them.
Managing Workspaces Workspace Duplication (ISIS | 7500) You can duplicate a Workspace in a Storage Group on an ISIS | 7500 that supports the same protection mode as the source Workspace, as described in the following table.
Managing Workspaces To resize the Workspaces Size graph, do one of the following: t Click Decrease Size to reduce the size of the graph. t Click Increase Size to expand the size of the graph. Viewing Workspace Details The Details panel and the User Access panels display all information for the currently selected Workspace. To view detailed information about a Workspace: t In the Workspaces list, select a Workspace. The Workspaces page displays all the information for the selected Workspace.
Managing Workspaces Adding New Workspaces Workspaces are locations to store and segregate data. You can allow users to access some or all of the Workspaces, and you can assign permissions for how each user can access the data in a Workspace. You can create up to 1024 Workspaces, divided among all your Storage Groups. n If you have created Storage Groups but you have not created any Workspaces, the Create Workspace dialog box opens by default when you select the Workspaces list.
Managing Workspaces Duplicating Workspaces When you duplicate Workspaces, they inherit the attributes of the Workspace from which they were created. n The contents of the original Workspace are not duplicated. To duplicate a Workspace: 1. From the Management Console home page, click Workspaces in the System section. The Workspaces page opens. 2. In the Workspace list, select the Workspace you want to duplicate. 3. Click Duplicate. The Duplicate Workspace dialog box opens. 4.
Managing Workspaces 5. (Option) Click Revert to undo any modifications made to the Workspace information. 6. Click Apply. Protecting ISIS | 7500 Workspaces Because of the potential impact of a drive failure, Avid recommends protecting all your Workspaces whenever possible. On the ISIS | 7500, workspace protection is optional. If you want to ensure protection of your files at all times, always choose a Protection option when creating new Workspaces (before any files are stored on the Workspace).
Managing Workspaces To enable protection for a Workspace: 1. From the Management Console home page, click Workspaces in the System section. The Workspaces page opens. 2. In the Workspaces list, click the Workspace you want to protect. 3. If the Details panel is not visible, do one of the following: t Click Details. t Double-click the Workspace name. The Workspaces Details panel displays all the information on the selected Workspace. 4. Click Protection menu and select Mirrored.
Managing Workspaces To move a Workspace and all of its contents to another Storage Group: 1. In the Workspaces list, select the Workspace you want to move. 2. If the Details panel is not visible, do one of the following: t Click Details. t Double-click the Workspace name. The Workspaces Details panel displays all the information on the selected Workspace. 3. Click the Storage Group menu, and select the Storage Group to which you want to move the Workspace. 4.
Managing Workspaces t Click Details. t Double-click the Workspace name. The Workspaces Details panel displays all the information on the selected Workspace. 3. (Option) Select one of the following from the Warning Event Trigger “used” list: Option Description Unused GB < Trigger a warning when unused capacity falls below the specified value, in gigabytes Used % > Trigger a warning when used capacity exceeds the specified percentage value 4.
Managing Workspace Access Privileges A dialog box opens, prompting you to confirm the operation. 4. Click Yes. The Workspace is deleted. Managing Workspace Access Privileges You can set privileges for user and user group access to Workspaces in the Workspaces page. There are three levels of access available to clients of the network, described in the following table. Access Level Description Read/Write Workspace can be read and written to. Read Workspace can be read but not written to.
Redistributing Data Setting Workspace Access Privileges You can set access privileges for users and user groups when the client accounts are first created (see “Adding Users” on page 93 and “Adding User Groups” on page 98). You can also change access in the Users dialog box (see “Modifying Users” on page 94). The Workspaces page, however, allows you to set, modify, and monitor access privileges to Workspaces without having to modify individual client accounts.
Redistributing Data After 20 configuration changes, the Workspaces page displays a warning to perform a full redistribution. You can manually initiate a Full Redistribution at any time using the Workspaces page in the Management Console. If you do not do so, the system continues to function, but the affected Workspaces, and System Status Panel general status will both remain at Warning until a full redistribution is performed.
Redistributing Data Symmetric Configuration Redistribution Full redistributions happen faster on workspaces that have had symmetric configuration changes. For example, the same number of ISBs that were removed from a storage group are also added in a single configuration change. For more examples of symmetric configuration changes search the Avid Knowledge Base for the Avid ISIS Performance and Redistribution Guide.
Redistributing Data Workspace Redistribution Batching Redistributions are performed on 20 Workspaces at a time. If your Storage Group exceeds 20 Workspaces, the Workspace Status shows “Redistribution In Process” for the first 20 Workspaces and “Redistribution Pending” for the remainder of Workspaces in that Storage Group.
Redistributing Data Suspending and Resuming Redistribution Under some conditions, you might have to suspend or resume an in-progress redistribution. You can do this with the Advanced Commands options available on the toolbar in the Workspaces page, which also lets you suspend or resume redistribution of all Workspaces associated with the same Storage Groups. n c To suspend the redistribution on a Storage Group that has more than 20 Workspaces, suspend all the workspaces in that group.
Redistribution Status Definitions To resume a redistribution: 1. Open the ISIS Management Console. (For information on opening the ISIS Management Console, see “Opening the Management Console” on page 15.) 2. Click Workspaces in the System Area. The Workspaces page opens. 3. Do one of the following: t Select specific Workspaces with suspended redistribution, then click Advanced Commands. t Select a single Workspace, then click Advanced Commands.
Monitoring Redistributions Status Severity ISIS Model Comments (Continued) Redistributing Warning All The Storage Manager is evenly redistributing data across all the drives in the Storage Group. The time it takes to redistribute the data depends on the amount of data in the Storage Group. Redistribution Details Available Warning 7500 An ISB is having trouble sending redistribution data to one or more ISBs.
Monitoring Redistributions t From the Workspaces tool, the Storage Managers tool, or the Storage Groups tool, click Redistribution Monitor in the Related Links section. The Redistribution Monitor tool opens, displaying the information shown and described below.
Monitoring Redistributions Heading (Continued) Description (Continued) Blocks to Move Total number of blocks still to be moved Blocks Moved Number of blocks that have been moved so far Status Time Time that the last status data was retrieved Type Storage Manager type (ISB size, ISIS Engine, Nearline Engine) 89
6 Managing Clients Client accounts limit access to the file system. This section describes how to assign client accounts with associated passwords and access privileges for users, groups, and devices. You must create a client account for any client that needs to access the Avid ISIS shared storage network: users, groups, and devices. When you create client accounts, you set basic client information, such as user names and passwords.
Managing Users q w e r t y 1 Action button toolbar—Perform actions on selected users 2 Details panel—Detailed information on the selected users; see “Viewing User Details” on page 92 3 User list—Lists all users and related information; see “User Column List” on page 91 4 Group membership—Displays information about the group membership for the selected user; see “Adding Users” on page 93 and “Modifying Users” on page 94 5 Filter panel—Filter the user list display based on conditions you confi
Managing Users n To sort the information in the Users panel, click any column heading. For more information on sorting items in columns, see “Sorting Information” on page 24. Viewing User Details The Details panel displays all information for the currently selected user. To view information about a user: t In the User list, click to select a user. The Users page displays all the information for the selected user. If the Details panel is not visible, click Details.
Managing Users Panel Heading Description (Continued) Effective Lists the effective access privileges for the selected user Reason Lists the reason for any difference between the access privileges and the effective access assigned the selected user Adding Users A user is anyone who accesses files stored on the network. User accounts include administrative privilege levels, group membership types, and Workspace access.
Managing Users By default, access privileges for new users are listed as “None” in the Access category for each Workspace. As a result, the None button is inactive until access is set. (For information on permissions for Workspace access in the network, see “Managing Workspace Access Privileges” on page 80.) t Click Read/Write to set both read and write Workspace access for the user. The Workspace Access list updates to show the user access privileges for the selected Workspace. 6. Click Apply. 7.
Managing Users Option Type Description Name text If there is already a user with the name entered in the Name text box, an error message tells you to type a new name n For information on valid and invalid characters, see “Entering Text” on page 26. Password text User password (maximum of 15 characters) Verify text Re-type the user password to verify Bandwidth (MB/sec) text (numeric) Sets a bandwidth limit for the client.
Managing User Groups Disabling Users You can remove Users temporarily from the Avid ISIS shared storage network by using the Disable User option. Disabling User accounts do not delete them from the list of Users in the Users page. This preserves the client accounts and allows you to return the clients to the system by enabling the User account at a later time. To remove a user by disabling the user account: 1. Ensure that the client account to be removed is not currently active. 2.
Managing User Groups 1 Action button toolbar—Perform actions on selected user groups 2 Details panel—Detailed information on the selected user group; see “Viewing User Group Details” on page 97 3 User groups list—Lists all user groups and related information 4 User membership panel—Displays information about the membership for the selected user group; see “Adding User Groups” on page 98 and “Modifying User Groups” on page 98 5 Filter panel—Filter the user list display based on conditions you confi
Managing User Groups Adding User Groups To add a group account: 1. From the Management Console home page, click Groups in the System section. The Groups page opens. 2. Click New. The Create Group dialog box opens. 3. Type a user group name in the Name text box. If there is already a user group with the name entered in the Name text box, an error message tells you to type a new name. n For information on valid and invalid characters, see “Entering Text” on page 26. 4.
Managing LDAP Accounts 3. Modify user membership for the user group as required: t Click Member to make the user a member in the user group. t Click Non-Member to remove the user from the user group. 4. Modify Workspace access for the user group as required: t Click None to remove Workspace access privileges for the user group. t Click Read to set read-only Workspace access for the user group. t Click Read/Write to set both read and write Workspace access for the user group.
Managing LDAP Accounts n At this time, Avid ISIS currently only supports Microsoft Active Directory. ISIS might not be compatible with other LDAP implementations. Opening LDAP Sync Tool You can use the LDAP Sync Tool to configure LDAP connections. If you have not previously configured a connection, you must enter the connection name and other information specific to the particular LDAP server. n All connection information is stored locally for the connecting user’s account.
Managing LDAP Accounts Using LDAP Sync Tool The Account Synchronizer is the main window of the Avid ISIS LDAP Sync Tool. Use the Account Synchronizer to search the LDAP user accounts, synchronize (reconcile) user accounts by adding or removing users from the ISIS users list, generate a report of the account actions, and view a history of the accounts. You can also modify the display of the Account Synchronizer to filter out unneeded account information.
Managing LDAP Accounts Synchronizing LDAP and ISIS Accounts The process of synchronizing the LDAP/Active Directory and ISIS user lists consists of the following steps: n • Selecting LDAP groups • Specifying user-specific synchronization actions • Performing the synchronization process The synchronization process is read-only with regard to the LDAP/Active Directory user list. The Avid ISIS LDAP Sync Tool will never alter the LDAP/Active Directory user list.
Managing LDAP Accounts 4. (Option) To print a report of the account list and selections, click Print. To remove groups from the Account Synchronizer display: 1. Select one or more rows and click Clear Selected to remove the row from the Group list. Ctrl+click (Windows and Linux) or Cmd+click (Macintosh) or Shift+click to select multiple rows. 2. Click Clear All to remove all rows from the Group list. To modify the default reconciliation actions for individual users: 1.
Managing LDAP Accounts To synchronize LDAP/Active Directory and ISIS user databases: t Click Synchronized Marked. The LDAP Sync Tool performs the reconciliation actions, then displays the updated groups status in the main window. To refresh selected entries: 1. Select one or more groups from the main window. Selection Type Action Single selection Click the group name. Multiple non-contiguous CTRL-click each name to be selected.
Managing LDAP Accounts If the User ID contains any invalid characters: • The user will not be added to ISIS • The synchronization for the group is aborted • Any subsequent user accounts in the group are not reconciled In such cases, you must do one of the following: • Create the user in ISIS with a user name that does not contain these illegal characters, and manually add them to groups.
Managing Devices To reconnect to Avid ISIS: 1. Click “Connect to server” next to the ISIS server connection status icon. The Connect to ISIS Server window opens. 2. Enter your password into the Password text box if needed, and click Connect. The following happens: - The LDAP Sync Tool connects to the ISIS server. - The Connection status icon changes to green (connected). Managing Devices Devices, such as Avid AirSpeed® servers, can be assigned their own client accounts.
Managing Devices Devices Column List The following table summarizes the information available in the Devices column list. Heading Description Name Lists the client name Bandwidth Allows modification of bandwidth requirements n You might need to set a bandwidth limit for a device such as an Avid AirSpeed in the event the device is consuming more bandwidth than expected.
Managing Devices 4. Type a value in the Bandwidth text box to set the amount of read/write bandwidth (in MB/s) you want to allocate to the device. A value of 0 (zero) indicates that bandwidth will not be metered 5. (Option) Type a description of the device in the Description text box. 6. Click Apply. 7. (Option) Repeat steps 3 through 6 to create new devices. 8. Click Close to close the Create Device dialog box and to return to the Users page. The new device appears in the Users list.
Managing Devices The Device account is deleted and the Device is removed from the Devices list.
7 Managing Connections This section describes how to use the Bandwidth page to monitor bandwidth usage in the Avid ISIS shared storage network. You can also use the Bandwidth page to remove individual components from the network. Monitoring Client Bandwidth The Bandwidth page allows you to monitor system usage, including total system bandwidth use and bandwidth consumption of each connected system.
Monitoring System Connection Status Opening the Bandwidth Page To open the Bandwidth page: t From the Management Console home page, click the Bandwidth icon, located in the Connectivity section. The Bandwidth page opens. Bandwidth List The following table describes the information displayed in the Bandwidth page.
Monitoring System Connection Status q w 1 Action button toolbar—Perform actions on selected components 2 Connections list—List connected components and related information; see “Connection Status Descriptions” on page 112 Opening the Connection Status Page To open the Connection Status page: t From the Management Console home page, click the Connection Status icon, located in the Connectivity section. The Connection Status page opens.
Monitoring Reservations n To sort the information in the Connection Status dialog box, click any column heading. For more information on sorting items in columns, see “Sorting Information” on page 24. Disconnecting Clients from the Shared Storage Network You can use the Connection Status dialog box to momentarily disconnect clients from the shared storage network. Disconnecting clients moves them from active to inactive status in the list of active clients in the Connection Status dialog box.
Monitoring Reservations 1 Action button toolbar—Perform actions on selected client reservations 2 Reservations list—List clients with reservations and related information; see “Reservations Descriptions” on page 114 Reservations Descriptions The Reservations page lists information about all bandwidth reservations obtained by connected clients. The following table describes the information displayed.
8 System Monitoring and Diagnostics Avid ISIS Management Console provides tools for logging, monitoring, and system diagnostics. Hardware Monitoring Service The Hardware Monitoring service runs on all ISIS | 5500 Engines, and to a limited extent on ISIS | 2500. It periodically polls certain critical components on the Engine and reports status to the System Director. The System Director then makes this status available to the Management Console.
System Information Page For a list of event logs generated by the Hardware Monitoring service, see “Avid ISIS E-mail Notification List” on page 173. System Information Page You can use the System Information page of the Management Console to view basic information about your system and your network. You cannot edit the information displayed in the System Information window. Many of these items are also displayed in the Avid ISIS Launch Pad.
System Information Page Category (Continued) Heading (Continued) Host Information • Username (ISIS | 7500, ISIS | 5500) • Hostname • OS Version • Processor Type • Number of Processors • System Uptime • Total Physical Memory • Total Physical Memory Usage • Available Physical Memory • Total Page File • Available Page File Memory Information Running Processes List the processes running on the System Director Agent Environment • Server name • URL • GUID • Root directory •
System and Administration Log Pages Category (Continued) Heading (Continued) Agent Configuration • Server listen backlog • Server accept timeout • Server failed accept limit • Server send timeout • Server recv timeout • HTTP session timeout • HTTP expires time (secs) • SSL disabled • SSL certificate file • SSL verify client • SSL ca certificate file • SSL ca certificate path • Agent network tool timeout (secs) • Agent reboot reconnect time (secs) To view System Information:
System and Administration Log Pages To view the Administration logs: 1. From the Management Console home page, click the Administration Logs icon, located in the Logging section. The Administration Logs page opens. 2. Do one of the following: t Click View to view the Administration logs. t Click Download to download the Administration logs in Comma Separated Values (CSV) format. 3. (Option) To filter the log entries in the View Administration logs window: a.
ISIS Snapshots Page ISIS Snapshots Page The ISIS Snapshots page collects information currently displayed by the ISIS Management Console and the Avid ISIS System Director Control Panel and allows you to view and archive the information. This snapshot of your ISIS system at a single point in time, coupled with the system logs collected by the Log Aggregator tool (see “Log Aggregator Tool” on page 125), can be used by Avid Customer Support personnel to diagnose and troubleshoot problems.
ISIS Snapshots Page To delete a selected snapshot: 1. Select a snapshot from the list. 2. Click Delete. A confirmation dialog window opens. 3. Click OK to confirm the deletion. The Snapshot page deletes the selected snapshot. To delete all snapshots: 1. Click Delete All. A confirmation dialog window opens. 2. Click OK to confirm the deletion. The Snapshot page deletes all snapshots listed in the System window.
Profiler Page The Snapshot page deletes all archives listed in the System window. Profiler Page The Profiler page detects the current versions of required software, drivers, and hardware components that are installed on a System Director. You can view, save, or delete profiles, but you cannot use the Profile page to edit or modify the information.
ISIS Toolbox To view information on a system event: 1. In the Hours column, click on the hour with the colored icon corresponding to the time and type of system event you want to view. The Seconds column opens. 2. In the Seconds column click on the second with the colored icon corresponding to the time and type of system event you want to view. A snapshot image of the System Status Console, taken at the time of the logged event, is displayed.
ISIS Toolbox The Connection Analyzer displays connection status in a grid, using the following icons to denote the status of each Storage Manager: Icon Label Status Session Active Source Storage Manager has a session with the target Storage Manager Session Failed Source Storage Manager does not have a session with the target Storage Manager No Connection Target Storage Manager is not communicating with the System Director Storage Server Not Microserver failure—Failure in the request from the Agent
ISIS Toolbox The Avid ISIS Connection Analyzer window opens and checks the connection status of all Storage Managers in the network. The tool displays results in a color-coded grid. If you place your pointer over a block in the grid, a tooltip indicates to which Storage Managers the status applies. This is useful when you have more Storage Managers than can be displayed in the dialog box and you need to use the scroll bars to view a specific connection. 3.
ISIS Toolbox t (Macintosh) Select Applications > AvidISISTools > ISIS Toolbox. If any site security warnings open, click Yes to accept the certificate. If you are not sure about the security requirements of your shared storage network, see your system administrator. The Avid ISIS Toolbox opens. 2. Click Log Aggregator in the left pane. The Log Aggregator window opens. To close the Log Aggregator: 1. Click Close. A dialog box opens asking you to confirm that you want to quit the ISIS Toolbox. 2.
ISIS Toolbox 6. (Option) In the Target Directory text section, click Browse to navigate to a directory for the saved logs. 7. Click Start. The progress bar indicates the status of the log aggregation. The Log Aggregator displays a Success icon (green) or a Fail icon (red) for each system and component logged. You can cancel the log aggregation process by clicking Abort.
ISIS Toolbox The Avid ISIS Toolbox opens. 2. Click Disk Analyzer from the left pane. The Disk Analyzer window opens. Updating the Disk Analyzer Tool Display To update the display: t Click Refresh. Running Disk Analyzer Tool Tests To run a test on the Disk Analyzer: 1. Open the Disk Analyzer. 2. Click Disk Analyzer menu and select one of the following: - Execute disk tests - Collect disk statistics - Collect network statistics - Collect redistribution statistics 3.
ISIS Toolbox Saving Disk Analyzer Test Results You can save the results of the Disk Analyzer tests to your local system. The test results are saved in comma separated value (CSV) format. To save the results of the Disk Analyzer tests: 1. Click Save Results. The Save Results window opens. 2. Browse to the location on your local system where you want to save the test results and click Save. The test results are saved to the specified location.
ISIS Toolbox Retrieve Storage Manager Flag Parameters To use the Storage Manager Flag Parameters, you must have Administrative privileges and be logged into a system with access to the shared storage network. To retrieve the Storage Manager Parameters: 1. Open the Storage Manager Parameters. (For information on opening the Storage Manager, see “Using the Log Aggregator Tool” on page 125.) 2.
Network Utilities Page 5. Click Start. The Status area displays the results of the retrieve operation. 6. (Option) To save retrieved error messages, do the following. a. Click Save Results. The Save Results dialog box opens. b. Choose a location on your system where you want to save the results. c. Type a file name into the File Name text field. d. Click Save. n The results are saved in Comma Separated Values (.csv) format by default. To reset the switch error count: 1.
Monitor Tool (ISIS | 7500) To open the Network Utilities page: 1. From the Management Console home page, click the Network Utilities icon, located in the Tools section. The Network Utilities page opens. 2. Select Network Statistics, Ping, or Traceroute from the Command list. 3. Enter the network name or IP address of the target machine in the “Target name” field. 4. Click Submit to perform the command. The results of the command are shown in the Results area.
Monitor Tool (ISIS | 7500) The Monitor Tool also provides information about the physical location of each component. For example, the tool shows the chassis ID of each blade so that it can indicate the location of a malfunctioning blade within a chassis. The Monitor Tool does not track how racks or chassis are actually organized, but you can input site-specific data so that the tool can represent groupings of components in a way that makes sense in relation to how a specific media network is organized.
Monitor Tool (ISIS | 7500) 2. Click to select one or more Engines from the Unracked Engines list on the right pane of the Rack Configuration dialog box. You can select multiple Engines using Shift-click and Ctrl-click. See “Selecting Items” on page 26for more information on selecting multiple items. 3. Click Insert Engine. The selected Engines are moved to the Racks list under the selected Rack. To remove one or more Engines from a rack: 1. Click to select one or more Engines from the Racks list.
Monitor Tool (ISIS | 7500) You can access the Avid ISIS Agents and view more information about Storage Managers and chassis switches by right-clicking the component in the Monitor Tool and selecting the appropriate IP address. For information on the Avid ISIS Agents, see “Avid ISIS Storage Manager Agent” on page 141 and “Understanding the Switch Agent Interface” on page 155. To view information about the components of your media network: 1.
Monitor Tool (ISIS | 7500) Displaying Rack Configurations in Separate Windows You can detach any rack tab so you can view it in a separate window. This allows you to keep a specific rack configuration visible while you configure other racks. You can also set the detached display to keep it on top of any active window on your desktop. To detach a rack tab: t Click Maximize button on the rack tab you want to display in a separate window.
Monitor Tool (ISIS | 7500) To see the System view: 1. Open the Monitor Tool (see “Accessing the Monitor Tool” on page 133). 2. Click System View. Using Status Details View In Status Details view, you can view comprehensive status details of each component in your configuration. Status indicators appear if status information is currently associated with a component. For a description of status indicators, see “Status Indicators” on page 137.
Monitor Tool (ISIS | 7500) Status Details Information (Continued) Icon Description (Storage Managers) Description (switch) Description (power supply) Redistributing in progress Rectifying files Repairing mirrors Disk failure Stack error Diagnostic mode Network degraded Trunking error Disk degraded Chassis error Memory error No power Redistribution information available Manager offline Link warning Using Blade Identification View In Blade Identification view, you can view the names of each Stor
Agent Settings Page • Orange: the upgrade installation failed. • Yellow: the upgrade is waiting for components to complete installation before restarting Upgrades view also highlights any mismatch between the version number of a component and the rest of the components in the chassis. If a component was not upgraded when the rest of the components in the chassis were upgraded, Upgrades view marks the component with a yellow Version Mismatch indicator with red text.
Monitoring Avid ISIS with SNMP Category Name Description (Continued) ISIS_SystemDirectorState Shows the state of the System Director: • 0=Online • 1=Offline • 2=Standby • 3=Unknown ISIS_SystemDirectorStateString Shows the state of the System Director in string format ISIS_CheckEventLog Shows whether the check event log flag is set ISIS_WorkspaceRedistributingCount Shows the current number of workspaces currently performing a redistribution ISIS_MegabytesPerSecond Shows total megabytes pe
A Avid ISIS Storage Manager Agent You can view detailed information about all Storage Managers connected to the shared storage network by using Avid ISIS Agents. The Agents run as a Web service on the Storage Managers, and can be accessed during normal system operations from the ISIS Management Console. n You must have Administrator privileges to access the Agents. Opening the Avid ISIS Storage Manager Agent The Avid ISIS Storage Manager Agent runs within a web browser window.
Understanding the Agent Interface ISIS Model SSL Setting Admin Server Agent Login 7500 ON (default) https://IP-addr:5015 OFF http://IP-addr:5015 OFF (default) http://IP-addr ON https://IP-addr OFF (default) http://IP-addr ON https://IP-addr ISIS Model SSL Setting Storage Manager Agent Login All ON (default) https://IP-addr:5015 OFF http://IP-addr:5015 5500 2500 Understanding the Agent Interface The Avid ISIS Agent, which you can run on the System Director or any Ethernet-attached
Understanding the Agent Interface The Agent is divided into the following areas: 1 Command menu—Contains the options used for basic management functions. 2 Tabs—You can access different Command functions by clicking the tabs at the top of the Agent tool. The System tab is selected by default. 3 Logout link 4 Main display area—Displays information about your network and allows you to configure components. System Tab The System tab allows you to view configuration information for Storage Managers.
Understanding the Agent Interface Menu Heading ISIS Model Displayed Information Status 5500 and 2500 Hardware Status: 5500 Configuration System 5500 • Status • Product Part Number • BMC • System Temp (2 on the 5500; 14 on the 2500) • Fan (5 on the 5500; 3 on the 2500) • Power Supply (2 on each) • CPU Temp (2) • System Drive Naming • Host Name • Nameservers Administrative Password You can change the Storage Manager Agent Administrator password; for more information, see “Chang
Understanding the Agent Interface Statistics Tab The Statistics tab displays basic information about your network or network components and provides statistics for the local system and for the Storage Manager.
Understanding the Agent Interface Tools Tab The Tools tab provides you with network tools and component utilities that generate basic information on network functioning and low-level information on Storage Managers and switches. These tools are used primarily by Avid Customer Support to diagnose problems with components of the shared storage network. The Tools tab for Storage Managers provides access to the Console Viewer. For information on the Console Viewer, see “Using the Log Viewer Tool” on page 153.
Understanding the Agent Interface Tool Heading ISIS Infrastructure Description (Continued) Log filter All This option appears only when you disable logging. Select the logs you want to capture. Select No filtering if you want all the logs.
Understanding the Agent Interface Tool Heading ISIS Infrastructure Redistribution Near All Full Threshold Description (Continued) Displays the remaining free block count before the ISBs start prioritizing moving blocks off of it over accepting new data so that it doesn't get filled up and wedged before it has enough time to delete older blocks. This typically happens during full redistributions when the system is greater than ~80% full. The default of 2000 blocks is typically good for most situations.
Understanding the Agent Interface n The profile is automatically saved, and can be viewed at a later time using the View all link. For more information, see “Viewing Storage Manager Agent Profiles” on page 149. Viewing Storage Manager Agent Profiles Once you have created at least one profile, you can use the “View all” link to retrieve them at any time. To view profiles: 1. From the Manager Agent System tab, click “View all” in the Profile section. The profile viewer page opens. 2.
Storage Manager Logging To change the Agent Administrator password: 1. Click System, under Configuration in the System tab. 2. In the Administrative Password section, do the following: a. Type the current password in the “Current Password” field. b. Type the new password in the “New Password” field. c. Type the new password again in the “Confirm Password” field. d. Click Submit. The Agent Administrator password is changed to the new value.
Storage Manager Logging Clearing Agent Event Logs You can clear the logs in any of the logging categories. This empties the log of all event entries and resets the logging process. To clear logs: 1. Open the Agent. (For information on opening the Agent, see “Opening the Avid ISIS Storage Manager Agent” on page 141.) 2. Click the Logging tab. The Logging window opens. 3. Select a log from the “Log to clear” list. 4. Click Clear. 5. Click OK.
Storage Manager Logging Enabling and Disabling Storage Manager Logging Do not disable logging on a Storage Manager unless instructed by Avid support. Disabling logging for a Storage Manager does not affect system logging functions. To stop the logging function: t Select “Disable logging” from the Storage Manager area. - A confirmation message appears in the logging window. - The “Disable logging” link changes to “Enable logging.
Storage Manager Logging Using the Log Viewer Tool The Log Viewer tool is a utility that displays event information about Storage Managers. You cannot save the information displayed in the Log Viewer tool, but you can copy it to a word processing application, such as Notepad. You can also save event logs displayed in the Logging tab (see “Saving Logs” on page 152). The information is used primarily by Avid Customer Support personnel to help analyze problems with Storage Managers.
Storage Manager Logging Option Description (Continued) Pause Stops monitoring Storage Manager events Clear Clears all event data from the Console View tool Resync Restores previously-cleared event data to the Console View tool Autoscroll Scrolls the display to the bottom of the page Refresh Rate (sec) Sets the rate at which the Console View tool refreshes event data 154
B Avid ISIS | 7500 Switch Blade Agent You can view detailed information about all ISIS | 7500 chassis switches connected to the media network by using the Avid ISIS Switch Blade Agents. The Agents run as a Web service on the chassis switches — Integrated Switch Blades (ISS) and ISIS Expansion Switch Blades (IXS).
Understanding the Switch Agent Interface The Agent is divided into the following areas:. 1 Command menu—Contains the options used for basic management functions. 2 Tabs—You can access different Command functions by clicking the tabs at the top of the Agent tool. The System tab is selected by default. 3 Logout link 4 Main display area—Displays information about your network and allows you to configure components.
Understanding the Switch Agent Interface System Tab The System tab allows you to view configuration information for chassis switches. The System tab lists general information about component status, version, and usage. You can use the System tab to access information on any chassis switch (see “Viewing System Information for Individual Chassis Switches” on page 161). You can also add or remove chassis. For information on adding and removing network components, see the Avid ISIS 7500 Setup Guide.
Understanding the Switch Agent Interface Menu Option Description System Overview Displays a snapshot view of the status of switches and information about the stacking state and Management Domain ID number of the network chassis. Configuration Basic Displays basic setup and configuration information about a chassis switch. Changing configuration IP addresses can affect network connectivity. The Basic option also allows you to set the date and time on a chassis switch.
Understanding the Switch Agent Interface Menu Option Description (Continued) Configure failover policy Allows you to enable or disable failover for all current link aggregation configurations for your network. “Enable automatic failover for all networks” is set by default. Examples of the settings are as follows. Versioning Show Version Information • Failover enabled — For example, if three Link Aggregation ports are configured, traffic is evenly distributed over the three ports.
Understanding the Switch Agent Interface Tool Blade Tools Description (Continued) • istate • ivers • i2cio • route show Allow you to run low-level tests to generate data to identify problems with components in the media network Logging Tab The Logging tab provides a complete view of the logs of active switches. The logs provide you with a system snapshot that you can use to view error and status messages.
Viewing System Information for Individual Chassis Switches Tool Description (Continued) Access configuration Sets normal (default) or remote access to the switch. Local Driver Diagnostics Runs local switch driver diagnostic tests and display the results. Switch Infrastructure Diagnostics Runs system level diagnostic tests; for more information, see “Switch Infrastructure Diagnostics” on page 163. Restart Chassis Manager Restarts the chassis manager software.
Resetting an Avid ISIS Engine to Factory Defaults The Chassis Configuration dialog box opens. 4. Do one of the following: t To configure your system to use NTP to synchronize Storage Managers with a network reference, select Enable network time protocol, and then type the IP address of a primary NTP server. You can also type the IP address of a secondary NTP server.
Switch Infrastructure Diagnostics 4. Type the Administrator password for your Avid ISIS system, and click Confirm reset. The chassis switch configuration is reset to its factory defaults. Switch Infrastructure Diagnostics Avid ISIS supports system level diagnostics for every Avid ISIS switch from one location. The diagnostics organize results and provide a report of problems with the switch.
Switch Infrastructure Diagnostics The following can result in problems reported in the State Machine Test: • A Stack Collision prevents the State Machines from reconciling successfully. Check the results of the Collision Test. • If another error has occurred during the State Machine Test, restart the process by disconnecting the stacking cable, and then reconnecting it. If the error persists, reboot the switch. If the error still persists, reboot both switches on either side of the stacking cable.
Switch Infrastructure Diagnostics Keep in mind how long link aggregation has been configured and how much load the system has been under. If link aggregation was just configured very recently, and there has not been much data load on the system, then the data reported may not provide you with applicable information. Make sure the system has been under load, and then run Diagnostics again to capture a new load balancing report.
Switch Infrastructure Diagnostics Ping Stack If a member of the stack is not reachable, make sure the stacking cable to the problem switch is plugged in and has link at both ends. Check Hardware tests to be sure that the stacking link is not running at the wrong speed or suspected of having an intermittent link. Also, check test results in the Stacking test group in case there was a stacking error. Lastly, make sure Counters and Registers do not indicate errors have occurred on this stack port.
Switch Infrastructure Diagnostics Port Link Information This test is marked informational. Therefore, no determination of PASS/WARN or FAILED will be made regarding the test result. This information is best used to compare a known topology (i.e. which stacking, 10G and client ports should be connected and working) to the displayed system link status for each reporting switch.
Switch Infrastructure Diagnostics t Select a chassis on which to run the diagnostics. t Select All to run the diagnostics on all chassis. 5. Click Run diagnostics. A progress bar appears as the diagnostics run. When the results are available, they are displayed in results window in table format. Each component is displayed in a separate row. 6. Click “View the Switch Diagnostics Results Summary Page.” The Switch Diagnostics Results Summary window opens. 7.
Switch Blade Logging Switch Blade Logging The Logging tab provides a complete view of the logs of active switches. The logs provide you with a system snapshot that you can use to view error and status messages. The logs provide detailed status information that is especially useful to Avid Customer Support personnel for monitoring system status during prolonged operations.
Switch Blade Logging To clear logs: 1. Open the Agent. (For information on opening the Agent, see “Avid ISIS | 7500 Switch Blade Agent” on page 155.) 2. Click the Logging tab. The Logging window opens. 3. Select a log from the “Log to clear” list. 4. Click Clear. 5. Click OK. The event log is cleared, and logging is reset to start recording new events.
C Avid ISIS SNMP MIB Reference A MIB (Management Information Base) is a virtual database that describes the objects available from the managed device. Using this information with your NMS (Network Management System), you can send queries, receive SNMP trap broadcasts, and configure notifications and alarms based on Avid ISIS System Director events. Most NMS applications provide the ability to import MIB files.
Object (Continued) OID Description (Continued) ISIS_OpenFiles .1.3.6.1.4.1.526.20.3.5 This variable shows how many open files are currently open. ISIS_ActiveClientCount .1.3.6.1.4.1.526.20.3.6 This variable shows the active client count. ISIS_MaximumClientCount .1.3.6.1.4.1.526.20.3.7 This variable shows the maximum active client count. ISIS_HighestDiskUsedPercentage .1.3.6.1.4.1.526.20.4.1 This variable shows the highest percent used across all disks. ISIS_TotalSystemMB .1.3.6.1.4.1.526.20.
D Avid ISIS E-mail Notification List The following table lists the events logged by the System Director Service and related components, and a brief description of what the error means. This list does not include the administrator server service. In this table, %s represents a string, such as an object name, and %d represents a numeric value. The actual error messages in the event log will contain the name or value of the subsystem that generated the error.
Subcode Severity ISIS Infrastructure ISIS General Error All “Removing failed Storage Element %s, unit < %d, %d >, sn %s chassis %s, slot %d” ISIS General Error All Storage Element remove not scheduled, status %d ISIS General Error All %s completed in error for < %s > ISIS General Error All SE%03d failed to complete %s ISIS General Success All Install File System Successful, Meta Data is %d MB ISIS General Error 5500 ISIS Storage Engine : CMOS battery fault detected ISIS
ISIS Infrastructure Message (Continued) Information 7500 5500 Storage Element %s, unit <%d,%d>, SN %s, chassis %s, slot %d: Disk performance no longer degraded Storage Blade General Information 7500 5500 Storage Element %s, unit <%d,%d>, SN %s, chassis %s, slot %d: Disk no longer full Storage Blade General Information 7500 5500 Storage Element %s, unit <%d,%d>, SN %s, chassis %s, slot %d: Network no longer degraded Storage Blade General Information 7500 5500 Storage Element %s, unit <%d,%d>,
Subcode Severity ISIS Infrastructure Message (Continued) Storage Blade General Error All Remove failed because: Already removed Storage Blade General Error All Storage Element remove not scheduled - too many errors Storage Blade General Error All Storage Element remove not scheduled - servers not connected Switch Blade General Information 7500 ISIS chassis SN %s : Status reported from switch in slot %d Switch Blade General Information 7500 ISIS chassis SN %s, Switch slot %d : Temp nor
Subcode Severity ISIS Infrastructure Message (Continued) System Director Information All Server start is scheduled in non-redundant configuration System Director Information All This server became the primary System Director due to a Dual System Director event. System Director Information All This server is ready to become the primary System Director because it was the last active server.
Subcode Severity ISIS Infrastructure Message (Continued) System Director Warning All Metadata create wait failed, status = %d, state = %d System Director Warning All Metadata create failed System Director Warning All Start metadata load failed System Director Warning All Metadata load wait failed, status = %d, state = %d System Director Warning All Metadata load failed System Director Warning All Metadata load wait failed, status = %d, state = %d System Director Warning All Me
Subcode Severity ISIS Infrastructure Message (Continued) System Director Error All Failed to update metadata on %s System Director Error All Severe disk errors, must shut down now System Director Error 7500 5500 CSMetaDataSendDone - the checksum engine may be stuck System Director Error 7500 5500 sendMetaSyncToStandby() An async request is taking too long to complete System Director Error 7500 5500 sendMetaSyncToStandby() replication is taking too long to complete System Director Er
E ISIS | 5500 Media Drive LED Functions This section describes the ISIS | 5500 media drive LED functions. Each media drive has a blue and red LED on the bottom front of the drive. The left LED (blue) is on when a drive has power and flashes when the drive is in use. The right LED (red) is lit when an error is detected with the drive and the drive needs to be replaced. Details on the media drive LED indicators are in the following table.
3 Gb SAS Expander — Media Drive LED Functions Drive State Blue LED Red LED Management Console Messaging Comments On-line Inactive On solid Off No Special Status Healthy online drive, no disk I/O On-line Active Activity Off No Special Status Healthy online drive, with disk I/O Healthy Spare On solid Slow flashing No Special Status Online Disk in a Failed Set On solid/Activity Double flashing Error – Disk Performance Degraded Nothing needs to be done to these online drives, but failed d
Index A Access privileges considerations 80 duplicating users 94 effective 80 managing 80 new users 94 Workspace, setting 81 Account Synchronizer (LDAP Sync tool) 101 Accounts See User accounts, User group accounts, Device accounts Active clients checking license status 60 disconnecting 60 managing 59 obsolete entries 60 See also Bandwidth tool Active Clients tab (System Director Control Panel) 54 checking license status 60 described 59 disconnecting client 60 obsolete entries 60 Activity LED 180 Adding De
Index user group accounts limit 90 Avid ISIS Engine resetting to factory defaults 160, 162 Avid ISIS Help See Help Avid ISIS Launch Pad See ISIS Launch Pad Avid ISIS Management Console See Management Console Avid ISIS Switch Manager See Switch Manager tool Avid ISIS System Director See System Director Avid ISIS System Director Control Panel See System Director Control Panel B Bandwidth aggregate 110 monitoring 110 reservations 113 monitoring 113 revoking 114 system 110 Bandwidth tool See also active clien
Index Storage Groups 65 System Director file system 57 user accounts 93 user group accounts 98 Workspaces 74 described 22, 106 Details panel 107 Device accounts list 107 modifying Device accounts 108 viewing Device account details 107 Diagnostic tests results 168 running Switch Infrastructure Diagnostics 167 test groups 163 Diagnostic tools Avid ISIS Agents 160 Switch Manager tool 130 Disabling Storage Manager logging 152 User accounts 96 Disconnecting client (System Director Control Panel) 60 clients 113
Index I setting 78 Expanding the Launch Pad 51 External Authentication configuring 30 described 30 See also Avid LDAP Account Synchronizer External Authentication tool 23, 30 F Factory defaults, resetting 160, 162 File system creating 57 matching chunk size of ISBs 64 operations (System Director) 56 reconfiguring 57 Filtering Administration logs 118 information (Management Console) 24 limitations (Management Console) 25 resetting (Management Console) 25 Force Manual Device Creation (Management Console pr
Index L viewing aggregate logs 127 Logging tab (Avid ISIS Agents) 160, 169 Logs administration 118 Agent logging 160, 169 aggregate 125, 125, 129 application 119 clearing Agent logs 169 security 119 Storage Manager 52, 150, 153 system (Management Console) 119 System Director 56 viewing Agent logs 169 LSI Log Aggregator tool 125 Launch Pad collapsing and expanding 51 LDAP (Lightweight Directory Access Protocol) external authentication 30 remote LDAP users 30 See also LDAP Sync tool LDAP Sync tool See also
Index Storage Manager Agent 141 supported web browsers 15 Switch Blade Agent 155 System Status Console 17 text guidelines 26 tools overview 21 Total System Bandwidth (preferences) 28 updating information (refresh) 25 using 17 Management Console tools Administration Logs tool 23, 118 Administrator Password tool 23, 29 Agent Options tool 139 Agent Trace Setup tool 23, 139 Bandwidth tool 22, 110, 110 Connection Status tool 22, 111 Devices tool 22, 106 Engine 45 External Authentication tool 23, 30 Groups tool
Index error notification parameters 32 event messages 173, 180 Poll Frequency setting 31 Return Address setting 31 SMTP Port setting 31 SMTP Server setting 31 starting and stopping 31 testing settings 31 Notification Service tool 23, 31 NTP (Network Time Protocol) 161 O Online support 13 Opening Bandwidth tool 111 Connection Status tool 112 Disk Analyzer tool 127 ISIS Launch Pad 50 ISIS Toolbox 124, 125, 127 LDAP Sync tool 100 Log Aggregator tool 125 Management Console (as Administrator) 16 Memory Log Vie
Index System Director (virtual name) 55 user accounts 94 user group accounts 98 Workspaces 75 Repair RAID configuration 148 Reports account list and selections (LDAP Sync tool) 103 user list and selections (LDAP Sync tool) 103 Reservations See bandwidth reservations Reservations tool 22, 113 revoking reservations 114 Resetting factory defaults 160, 162 filters (Management Console) 25 ISIS Administrator password 59 Storage Manager status 151 switch error count 130 Resizing Workspaces 78 Restarting System Di
Index viewing Storage Group details 62 Storage Manager Agent See also profiles (Storage Manager Agent) Advanced tab 147 Agent Settings menu (Advanced tab) 147 Blade Tools menu (Tools tab) 146 clearing logs 151 Configuration menu (System tab) 143 default password 141 deleting saved logs 152 described 141, 142 destructive RAID toos menu (Advanced tab) 148 disk tools menu (Advanced tab) 148 enabling and disabling logging 152 General Tools menu (Tools tab) 146 Local System menu (Statistics tab) 145 Log Viewer
Index virtual name 55 System Director Control Panel Active Clients tab 54, 59 creating file system 57 described 52 dumping metadata (text file) 58 file system operations 56 Metadata Status box 58 Metadata Status tab 57 reconfiguring file system 57 resetting ISIS Administrator password 59 starting 52 status messages (System Director Status tab) 56 System Director status indicators 56 System Director Status tab 55 System Director Viewer See System Director Memory Log Viewer System Information tool 23, 116 vi
Index Workspace access privileges described 80 User group accounts See also Client accounts adding 98 deleting 99 managing 96 modifying 98 setting Workspace access privileges 81 synchronizing (LDAP Sync tool) 99, 102 Workspace access privileges 80 User interface Avid ISIS Agents 155 Users adding 93 creating accounts 93 effective access privileges 80 list 91 managing 90 Users tool 90 closing User Details panel 92 deleting User accounts 95 described 22 hiding User Details panel 92 User Details panel 92 user
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