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Avigilon Control Center System Integration Guide with Hirsch Velocity
5
Configuration
The Avigilon Hirsch Gateway software is used to direct alarm communication between the
Velocity and Avigilon Control Center systems. Configure the two applications for their connection
to the Avigilon Hirsch Gateway software.
Adding an Integration User in Avigilon
To protect the security of the Avigilon Control Center Server, add a user to the Avigilon software
specifically for connecting to the integration. See the Avigilon Control Center Client User Guide
for details about how to add users.
This user must have the following permissions to enable all the integration features:
• View Live Images
The Avigilon Hirsch integration user name and password is required to add Avigilon Servers to
the Avigilon Hirsch Gateway configuration application.
Understanding Alarms in Velocity vs. Avigilon Control Center
As a reference, the following table describes what the alarm states are in each application:
In both applications, alarms are used to notify the user that a specific event has occurred but how
the two applications handle alarms is different. In Velocity, each time an alarm is triggered a new
instance of the alarm is displayed. For example, if a door alarm is triggered 3 times, you need to
acknowledge 3 instances of the alarm in Velocity.
In Avigilon Control Center, one instance of an alarm can be triggered multiple times. For
example, if a door alarm is triggered 3 times, the alarm is displayed once as having been
triggered 3 times. So, when you acknowledge the alarm, you are acknowledging all occurrences
at the same time.
You can choose to configure Velocity alarms to behave like Avigilon alarms by displaying multiple
instances of the same alarm as one:
1. In the Velocity menu bar, select Console > Preferences.
2. In the Preferences dialog box, select the Alarm Options tab.
3. Select the Stack Alarms of similar type check box.
4. Click OK.
Table 1: Alarm States
Velocity Avigilon Control Center
Active Active
Acknowledged Acknowledged
Cleared Purged