Installation guide

DMP-300 INSTALLATION GUIDE PAGE 17 OF 20
P/N DMP010 V3.0
6.0 Troubleshooting and Error Messages
6.1 Troubleshooting
Here are a few common problems and their potential causes:
Symptom Possible Causes/Solutions
No audio, even though
display shows track
playing.
• Not using a Sandisk card may be a possible cause of failure.
Only Sandisk brand cards should be used in the DMP-300
• Volume turned down. Last volume setting is retained between
power cycles, and previous user may have turned volume way
down. Push-and-turn knob to change volume.
• Invalid MP3 file used. The DMP-300 will not play MP3-PRO, MP4
(AAC), WAV or WMF files.
• MP3 file recorded at an extremely low volume level. Try playing
the file on a PC to make sure it is audible.
• Non-Sandisk brand CompactFlash card used. Only Sandisk brand
cards should be used in the DMP-300
External triggers do not
work, or a track triggers
repeatedly.
• Incorrect active levels selected. Each trigger must be configured
to be active high or active low, depending on the installation.
Refer to Section 3.3.2 for details..
Display is too bright or
too dim.
• The display is set to one of eight levels of brightness at installation.
This selection cannot be changed in normal operation. It must be
changed from SETUP mode. Refer to Section 4.1.4 for details.
Tracks being played do
not match the description
on the display.
• In CardPrep, “Update Settings Only” was selected on the Create
Card tab even though MP3 tracks were changed. This button
may only be used when items such as Triggers and Attributes
have changed, but not the actual MP3 tracks. Regenerate the
card using the Create Card button.