User's Manual

Maintenance and Troubleshooting

Camera Maintenance

⚫ If camera will be idle for a long time, please turn off the power switch and disconnect AC

power cord from the outlet.

⚫ Use soft cloth or tissue to clean the camera (lens cleaning not recommended).

⚫ Use soft dry cloth to clean the lens. If the camera is very dirty, clean it with diluted

neuter detergent. Do not use any type of solvents, which may damage the surface.

Unqualified Application

⚫ Avoid exposure to light of extremely high intensity or for extended periods of time, such as

sunlight or other special light sources, etc.

⚫ Do not operate under unstable lighting conditions, otherwise image will flicker.

⚫ Do not operate close to powerful electromagnetic radiation, such as TV or radio transmitters, etc.

Troubleshooting

Image

⚫ No image

1. Check if the power cord is connected, or voltage is right, or POWER light is on.

2. Check if the camera can self-test upon start-up.

3. Check if video cable is connected correctly.

⚫ Abnormal display of image

Check if video cable is connected correctly.

⚫ Image dithering even at widest zoom position

1. Check if camera is set correctly.

2. Make sure there is no vibration machine or other disturbing devices nearby.

⚫ No video/ image in IE browser

When IPC is accessed by Internet Explorer (or another web browser) for the first time, a plug-in

must be installed.

Installation: visit IP Camera address, click “Download”. A dialog box will pop up. Select “Run”

or “Save” to download. If no dialog box pops up, please go to VLC (player software) website

http://www.videolan.org/vlc,download and install VLC. After the download is completed, install as

instructed. After successful installation, login again, and the video/ image will show.