User manual

9 Info and Service
This chapter contains information on how to contact us.
see Chapter Contact address
see Chapter Technical support
see Chapter Suspicious files
see Chapter Report false positives
see Chapter Your feedback for more security
9.1 Technical Support
Avira AntiVir Server support provides reliable assistance in answering your questions or
solving a technical problem.
All necessary information on our comprehensive support service can be obtained from
our website http://www.avira.de/en/support.
All necessary information on our comprehensive support service can be obtained from
our website http://www.avira.de/en/support.
– License information. This can be found on the program interface under the
menu item Help :: About AntiVir Server :: License information.
– Version information. This can be found on the program interface under the
menu item Help :: About AntiVir Server :: Version information.
– Operating system version and any Service Packs installed.
– Installed software packages, e.g. anti-virus software of other vendors.
– Exact messages of the program or of the report file.
9.2 Suspicious file
Viruses that may not yet be detected or removed by our products or suspect files can be
sent to us. We provide you with several ways of doing this.
– Identify the file in the Quarantine Manager of the AntiVir Server Console and
select the item Send file via the context menu or the corresponding button.
– Send the required file packed (WinZIP, PKZip, Arj etc.) in the attachment of an
email to [e-mail]. As some email gateways work with anti-virus software,
you should also provide the file(s) with a password (please remember to tell us
the password).
You can also send us the suspect file via our website.
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