User manual

FAQ, Tips
Avira Free Antivirus - User Manual (Status: 16 Dec. 2013) 164
15. FAQ, Tips
This chapter contains important information on troubleshooting and further tips on using
your Avira product.
 see Chapter Help in case of a problem
 see Chapter Shortcuts
 see Chapter Windows Security Center (Windows XP) or Windows Action Center (as of
Windows 7)
15.1 Help in case of a problem
Here you will find information on causes and solutions of possible problems.
 The error message Connection failed while downloading the file ... appears when
attempting to start an update.
 Viruses and malware cannot be moved or deleted.
 The status of the tray icon is disabled.
 The computer is extremely slow when I perform a data back-up.
 My firewall reports Avira Real-Time Protection immediately after activation.
 Webchat is not operational: Chat messages will not be displayed; data are being loaded in
the browser
The error message Connection failed while downloading the file ... appears when
attempting to start an update.
Reason: Your Internet connection is inactive. No connection to the web server on the
Internet can therefore be established.
Test whether other Internet services such as WWW or email work. If not, re-establish
the Internet connection.
Reason: The proxy server cannot be reached.
Check whether the login for the proxy server has changed and adapt it to your
configuration if necessary.
Reason: The update.exe file is not fully approved by your personal firewall.
Ensure that the update.exe file is fully approved by your personal firewall.
Otherwise:
Check your settings in the Configuration under PC Protection > Update.