User manual

FAQ, Tips
Avira Free Antivirus - User Manual (Status: 16 Dec. 2013) 166
The computer is extremely slow when I perform a data back-up.
Reason: During the backup procedure, Avira Real-Time Protection scans all files being
used by the backup procedure.
Select Real-Time Protection > Scan > Exceptions in the Configuration and enter
the process names of the back-up software.
My firewall reports Avira Real-Time Protection
Reason: Communication with Avira Real-Time Protection occurs via the TCP/IP Internet
protocol. A firewall monitors all connections via this protocol.
Define a general approval for Avira Real-Time Protection. Avira Real-Time Protection
only works with the address 127.0.0.1 (localhost). An Internet connection is not
established.
Note
We recommend regularly installing Microsoft updates to close any gaps in
security.
Webchat is not operational: Chat messages will not be displayed; data are being loaded in
the browser.
This phenomenon may occur during chats, which are based on the HTTP protocol with
'transfer-encoding: chunked’.
Reason: Web Protection checks the sent data completely for viruses and undesired
programs first, before the data are loaded into the web browser. During a data transfer
with ‘transfer-encoding: chunked’, Web Protection cannot determine the message length
or the data volume.
Enter the configuration of the URL of the web chats as an exception (see
Configuration: Web Protection > Scan > Exceptions).
15.2 Shortcuts
Keyboard commands - also called shortcuts - offer a fast possibility to navigate through the
program, to retrieve individual modules and to start actions.
Below we provide you with an overview of the available keyboard commands. Please find
further indications regarding the functionality in the corresponding chapter of the help.