User manual

FAQ, Tips
Avira Professional Security - User Manual (Status: 14 Dec. 2012) 61
8. FAQ, Tips
This chapter contains important information on troubleshooting and further tips on using
your Avira product.
 see Chapter Help in case of a problem
 see Chapter Shortcuts
 see Chapter Windows Security Center (Windows XP and Vista) or Windows Action
Center (Windows 7 and 8)
8.1 Help in case of a problem
Here you will find information on causes and solutions of possible problems.
 The error message The license file cannot be opened appears.
 The error message Connection failed while downloading the file ... appears when
attempting to start an update.
 Viruses and malware cannot be moved or deleted.
 The status of the tray icon is disabled.
 The computer is extremely slow when I perform a data back-up.
 My firewall reports Avira Real-Time Protection and Avira Mail Protection immediately after
activation.
 Avira Mail Protection does not work.
 There is no network connection available in a virtual machine (e.g. VMWare, Virtual PC,
...) if Avira FireWall is installed on the host machine and the security level of Avira FireWall
is set to medium or high.
 Virtual Private Network (VPN) Connection is blocked, if the security level of Avira FireWall
is set to medium or high.
 An email sent via a TLS connection has been blocked by Mail Protection.
 Webchat is not operational: Chat messages will not be displayed
The error message The license file cannot be opened appears.
Reason: The file is encrypted.
To activate the license, you do not need to open the file, but rather you save it in the
program directory. See also Chapter License Manager.