User Guide

Troubleshooting
8-4
INFORMATION CODES DURING E-MAILING
Info
Code
Meaning Action
30001 Device internal
failure
Reboot the machine, and try again. If the
error is still there, contact your nearest
dealer.
30002 Fail to connect
Mail server
Contact your network administrator for
further help.
30009
31019
31029
31049
32009
33009
33019
Fail to get Mail
server response
Turn on Log File option in [ADMIN /
MANAGEMENT/ Service mode] to record
and observe network actions and contact
your network administrator or nearest
dealer for further help.
31000
31020
31030
32000
33000
33010
Unpredicted error Turn on Log File option in [ADMIN /
MANAGEMENT/ Service mode] to record
and observe network actions and contact
your network administrator or nearest
dealer for further help.
31001
31021
31031
32001
SMTP [421]
Service not
available, closing
transmission
channel. The
Server is going to
shut down.
Contact your network administrator for
further help.
31010 Mail server
doesn’t support
SMTP service
extension
Contact your network administrator for
further help.
31011 Mail server
doesn’t support
SMTP LOGIN
authentication
Contact your Mail server administrator to
turn on SMTP LOGIN option.
31012 SMTP login user
name error
Check your login user name