User Guide

Troubleshooting
8-6
31004 SMTP
[504]Command
parameters not
implemented
Check if the Device Name is valid. The
Device Name can be found in
Menu/General.
31027 SMTP [530]
Authentication
requires Mail server
requires
authentication in
order to perform the
requested action.
Contact your network administrator for
further help on mail server’s authentication
mechanism.
Choose SMTP authentication for Email
security or turn off the mail server’s
authentication and try again.
31038 SMTP
[550]Requested
action not taken:
mailbox unavailable
[E.g., mailbox not
found, no access]
Check “To” address.
31039 SMTP [551]User
not local: please try
again.
Check “To” address.
31026
31040
33003
SMTP
[552]Requested
mail action aborted:
exceeded storage
allocation
1. Check “To” address.
2. Check mailbox storage allocation.
3. Contact your network administrator for
further help.
31041 SMTP
[553]Requested
action not taken:
mailbox name not
allowed
Check “To” address.
32006
33004
SMTP
[554]Transaction
failed
Contact your network administrator for
further help.
32999 Connection broken
during data
transmission.
1. Check network environment.
2. Check if email attachment size is larger
than the mailbox quota.