M ma n u a l High-Performance ISDN by . . .
Legal Notice FRITZ!X PC This manual and the software it describes are protected by copyright. The manual and software as presented are the object of a license agreement and may be used only in accordance with the license conditions. The licensee bears all risk in regard to hazards and impairments of quality which may arise in connection with the use of this product.
Contents CONTENTS 1 Introduction ...................................................................... 5 Installation, Step by Step ............................................................................................ 6 Package Contents ........................................................................................................ 7 FRITZ!X PC Requirements ........................................................................................... 10 Technical Data and Features ............
Contents 5 PBX Operation................................................................. 34 Outside Dialing ......................................................................................................... 34 Internal Dialing .......................................................................................................... 35 Call Waiting ............................................................................................................... 36 Call Hold ............................
1 Introduction 1 INTRODUCTION F R ITZ!X PC is a combined private exchange branch (PBX) and ISDN controller which allows you to connect your computer and four analog terminals to a Euro-ISDN line. Telephones, cordless telephones, answering machines, fax machines, modems or any other type of analogue terminal can connect to F R ITZ!X PC to take advantage of the advanced ISDN technology. Both touchtone terminals and pulse-dial terminals can be connected.
1 Introduction The configuration of the PBX can be defined using either the ation P a m or via touch-tone Configuration Prr o g rra F R ITZ!X PC Configur telephone. This manual describes the configuration of the PBX using the FRITZ!X PC configuration software. For information about configuring FRITZ!X PC with your telephone, please see the PDF file CONFIGTELEPHON.PDF in the \:DOCS directory on the FRITZ!X PC CD-ROM.
1 Introduction Package Contents Once you have opened the box and unpacked its contents, you will have the following items before you: • 1 ISDN F R ITZ!X PC PBX • 1 F R ITZ!X PC CD-ROM with installation software • 1 plug-in power supply unit with cable • 1 ISDN cable • 1 V.
1 Introduction Plugs The following plugs are used in F R ITZ!X PC PC: TAE plug Fig. 3 RJ45 plug RJ12 plug Plug types The majority of analog devices sold in Germany has a cable with a TAE plug. The F R ITZ!X PC ISDN cable is equipped with an RJ45 plug on both ends. The power cable also has an RJ45 plug. Analog devices are connected to F R ITZ!X PC with an RJ12 plug.
1 Introduction The computer is connected to F R ITZ!X PC with the computer connection cable. Computer connection cable (V.24) Fig. 5 FRITZ!X PC Computer Connection Cable F R ITZ!X PC is connected to the power network by means of the plug-in power suppy unit. Plug-in power supply unit Power plug (RJ45) Fig. 6 FRITZ!X PC Plug-in Power Supply Unit Adapters The type RJ12/TAE-NFN adapter allows several terminal devices with TAE plugs to be connected to one F R ITZ!X PC RJ12 socket.
1 Introduction RJ12 plug for extension socket RJ12/TAE adapter socket TAE-NFN adapter Fig. 7 RJ12 adapter socket for RJ12 plu assignment deviation Adapters Please note that the universal adapters can be used only to connect terminal devices. If both sockets of the universal adapter are occupied, FRITZ!X PC will address the terminal device with the TAE plug. The RJ12 socket then is deactivated automatically.
1 Introduction • A free serial interface (COM-Port) with a UART 16550 interface chip and a throughput rate of at least 115 KBit/s. Most computers build in or after 1996 are equipped with such an interface chip. Contact your dealer or PC manufacturer for more information. Technical Data and Features • ISDN PBX for connection to the Euro-ISDN (DSS1) • Dimensions approx. 15 x 22 x 3 cm • 4 extensions over RJ12 sockets • 1 V.
1 Introduction • Operating voltage: 230 Volt / 50 Hertz • Power input when idling: 5.6 Watt • Maximum power input during operation: 9.5 Watt • 33,600 bit/s data throughput rate for fax and modem • CE certification 0170 X LEDs in FRITZ!X PC The operating condition of F R ITZ!X PC is indicated by five (LEDs). The LEDs have the following meaning: LE D Color Meaning P o w er green signalizes that F R ITZ!X PC is ready for operation.
1 Introduction Acoustic Signals The following illustration shows the duration and intervals of the individual acoustic tones and call frequencies.
2 FRITZ!X PC PBX Installation 2 FRITZ!X PC PBX INSTALLATION This chapter describes the hardware installation: how to connect F R ITZ!X PC to ISDN, the computer and the power network, and how to connect analog devices to F R ITZ!X PC PC. For a schematic diagram of the connection options, along with illustrations of the cables, plugs and sockets, see Chapter 1 „Introduction“. Installing FRITZ!X PC F R ITZ!X PC should be set up or hung up in an appropriate location.
2 FRITZ!X PC PBX Installation Note the F R ITZ!X PC LEDs: the green „POWER“ LED signalizes that F R ITZ!X PC is ready for operation. FRITZ!X PC is now turned on and ready for operation. The FRITZ!X PC PBX does not have a power switch. Once installation has been completed, F R ITZ!X PC will operate by default with its factory settings. For information on how to adapt F R ITZ!X PC to your own demands and needs, please see Chapter 4 „FRITZ!X PC Configuration“.
3 Software Installation 3 SOFTWARE INSTALLATION The F R ITZ!32 communications software (for file transfer, fax and answering machine) cannot be used until the F R ITZ!X PC driver software with the COMMON-ISDN-API (CAPI) 2.0 ISDN interface is installed. Once this has been completed you can install F R ITZ!32 ITZ!32. All components can be installed with the installation help on the F R ITZ!X PC CD-ROM. These help files will guide you through the installation and give you various installation tips.
3 Software Installation 5. A warning appears, informing you that Windows now can install the hardware. Confirm with Next Next. 6. The Add New Hardware Wizard now will copy the installation files from the CD-ROM into a temporary directory. Once this procedure has been completed, the log-in window of the setNext. You can end installation up program will appear. Click Next at any time with the Cancel button. 7. Select the „Installation“ option in the following window and click Next Next. 8.
3 Software Installation Removing the CAPI Driver Should you wish to remove the CAPI Driver software from your computer at some later date, open the „Software“ directory in the Windows Control Panel. Mark the „FRITZ!X PC V.24-ISDN“ emo entry and click the Add/R Add/Remo emovv e button to start the deinstallation program. Confirm the security warning with Continue Continue. Upon completion you will be commanded to re-start the computer. Re-start your computer to implement the system changes.
3 Software Installation o x is ready and the option „all incoming calls“ on the If F R ITZ!v ITZ!vo o x eventually will take all calls, „ISDN“ tab is selected, F R ITZ!v ITZ!vo such that no more calls reach the analog extensions of F R ITZ!X PC o x takes calls is PC. The time interval after which F R ITZ!v ITZ!vo specified on the „Answering Profile“ tab in the „Settings“ menu.
3 Software Installation 3. Start the F R ITZ!X PC installation by clicking on the S tar tartt Installation button on the next page. The program prepares the Setup Assistant for F R ITZ!X PC installation. 4. First you will be asked to specify the directory in which the am is to be installed. F R ITZ!X PC Configur ation P Configuration Prr ogr ogram Although a default entry of C:\PROGRAM FILES\FRITZ!XPC is suggested, you are free to specify any directory you wish. 5.
4 FRITZ!X PC Configuration 4 FRITZ!X PC CONFIGURATION R ITZ!X PC Configur ation P am provides an easy, The FFR Configuration Prr ogr ogram convenient set-up procedure for your PBX.
4 FRITZ!X PC Configuration • Call forwarding is deactivated on all extensions. • Calling Line ID Restriction (CLIR) is deactivated on all extensions. • Calling Line ID Presentation for incoming calls is deactivated on all extensions. Assigning Telephone Numbers (MSNs) The multiple subscriber numbers (MSNs) supplied by your ISDN provider must be assigned to your individual PBX extensions. ation P am assists you with these The F R ITZ!X PC Configur Configuration Prr ogr ogram settings. Fig.
4 FRITZ!X PC Configuration Your PBX can save up to three MSNs on each of the four individual extensions. When an outside caller dials any of these MSNs, the extension to which it has been assigned will ring. One of the MSNs also functions as the outgoing call number. The outgoing call number is the telephone number which appears on the display of the destination terminal and the number which will be charged for any calls made from that extension.
4 FRITZ!X PC Configuration 7. To save changes in the PBX, click Tr ansmit at the bottom of the window. The data then will be sent to the PBX for storage in permanent memory. To load the most recently saved settings from your PBX, click L oad oad. Outside Dialing Each extension can be configured for automatic outside dialing or as an internal extension. With automatic outside dialing, the dial tone sounds immediately when the receiver is lifted.
4 FRITZ!X PC Configuration Group Call For more information about the „Group Call“ function, see Chapter 5, „PBX Operation“. The group call function can be activated or suppressed for each extension individually. To suppress group calls, delete the checkmark next to the „Group Call“ option. If this checkbox is selected, the group call option is active for this extension.
4 FRITZ!X PC Configuration Call Diversion via the second B channal Incoming calls to any F R ITZ!X PC extension can be diverted to an internal or an external connection. You can specify whether a call is to be diverted immediately, after the third ring, or only when the line is busy. A fourth option sets call diversion after the third ring or when the line is busy. Divert Call to Enter the telephone number to which the call is to be diverted in the “Diversion to” column.
4 FRITZ!X PC Configuration See the following section for more information about call diversion modes. Call Diversion Mode Select one of the following options from the “Time” column. Off Call diversion for the extension is disabled; incoming calls will not be diverted. Immediate Incoming calls are diverted immediately to the specified telephone number. Delayed Incoming calls are diverted to the specified number after 15 seconds (generally 3 rings).
4 FRITZ!X PC Configuration Figure 10 CF (Call Forwarding) tab For call forwarding in Germany, you can use the T-Net box from Deutsche Telekom AG. The number 01 30 / 14 47 70 must be entered as the destination for call forwarding. MSNs Enter the MSNs to be forwarded in this field. You can configure forwarding for any MSN, for a device connected to another F R ITZ!X PC extension or for all MSNs.
4 FRITZ!X PC Configuration Forward Call to Enter the external number to which incoming calls for the specified MSN are to be forwarded in the “Forward to” column. Note the format of the telephone number. Call Forwarding Mode Here you can specify whether a call is to be forwarded immediately, delayed, or only when the line is busy. A fourth option is also available to forward a call delayed from a free line and immedeately when the line is busy.
4 FRITZ!X PC Configuration Communication with the PBX The area illustrated below appears on every tab of the FFR R ITZ!X am ation P Configuration Prr ogr ogram am. Use these buttons to save settings, PC Configur to load new settings or to end the program. Fig. 11 Buttons for the PBX Settings Factory Settings Your PBX works with the factory settings until new settings are programmed.
4 FRITZ!X PC Configuration Restore Factory Settings Your PBX works with the factory settings until new settings are programmed. The factory settings can be activated at any time ation P via telephone or through the F R ITZ!X PC Configur Configuration Prr ogr am gram am. Please note that restoring the factory settings will overwrite all settings on your PBX and your computer irretrievably. To restore factory settings, click F actory Settings Settings.
4 FRITZ!X PC Configuration ation P am will guide you through The F R ITZ!X PC Configur Configuration Prr ogr ogram the process of transmitting the new software to the PBX. Follow the steps below to update your software: 1. From F R ITZ!data dial the number for the ADC (++49 30 / 39 98 43 00). Open the \CARDWARE\FRITZX.PC\FIRMWARE folder and copy the update to your local computer. ation P am 2. Start the F R ITZ!X PC Configur Configuration Prr ogr ogram am. 3. Click the „Update“ tab.
4 FRITZ!X PC Configuration 4. Enter the path for the update file in the entry field. o wse... button to This entry can also be made using the Br Bro search for the file. The file name should end in „.dat“ and must be a valid F R ITZ!X PC update file. When you click Br o wse... Bro wse..., a message in the lower window informs you whether the selected file is a F R ITZ!X PC update file and, if so, which version it contains.
5 PBX Operation 5 PBX OPERATION For detailed information about the dialing assistance software (Computer Telephony Integration) and how to dial from your computer with the FRITZ!X PC configuration software, see the online help. This chapter describes the operation of F R ITZ!X PC on the telephone. Some of the functions described here are not available for telephones with pulse dialing. For more information, see the „FF R ITZ!X PC with Pulse-dial Telephones“ section later in this chapter.
5 PBX Operation Outside dialing with Caller ID Suppression CLIR (Calling Line Identification Restriction) Activating this function prevents the display of your telephone number on your conversation partner’s telephone display. Proceed as follows: Lift the receiver. Enter the key combination illustrated at left. A dial tone will sound. Dial the desired telephone number.
5 PBX Operation Call Waiting Call Waiting suppression can be set for each extension. For more information, please see the „FRITZ!X PC Configuration“ chapter. You can direct F R ITZ!X PC to signal your line if an external party wishes to reach you while your line is busy. Incoming outside calls are indicated by a call waiting tone in the receiver. You then have 30 seconds to establish a connection with the new caller, thereafter the call will be rejected.
5 PBX Operation When the party dialed lifts the receiver, you can conduct a conversation with party 2. Party 2 If party 2’s line is busy or if party does not answer, press the hold button again to return to party 1. If you wish to return to party 1 after concluding your conversation with party 2, enter the key combination illustrated at left. This ends the hold mode. If you end holding by pressing only the hold button, your line remains connected to party 2.
5 PBX Operation To return to your conversation with party 2, press the key combination illustrated at left again. You can consult with parties 1 and 2 by repeating this procedure as desired. Consultation can be ended in the following ways: The party on hold hangs up. The active parties can continue their conversation. End the consultation to the party on hold using the key combination illustrated at left and thus re-establish the connection to party 1.
5 PBX Operation For a three-way conference call, proceed as follows: Lift the receiver of your telephone. Dial the telephone number of the external party and begin conversation. Press the hold button. Dial „0“ followed immediately by the telephone number of your second external party. You can conduct a conversation with this second external party while party 1 is on hold. Enter the key combination illustrated at left. Conduct the conference call.
5 PBX Operation Hang up the telephone. As soon as the line of party you dialed becomes free, you will receive a callback. Lift the receiver. The number of the desired party will be dialed automatically. Callback requests are deleted after 45 minutes or after the completion of the requested call. Each PBX participant is allowed one open callback request. Pickup When another telephone rings, you can use the pickup function to retrieve the call to your telephone.
5 PBX Operation Setting the the Hold Button Function Make sure to set the hold button function on your analog terminal devices. The supported flash times range from 80 ms (short flash) to 250 ms (long flash). Instructions for setting the hold button function can be found in the instruction booklet for your telephone device, generally under a title like „Operation as an Extension“. Pulse-dial Telephones with FRITZ!X PC A pulse-dial telephone does not support all features of F R ITZ!X PC.
6 FRITZ!X PC and the Internet 6 FRITZ!X PC AND THE INTERNET In addition to traditional ISDN services such as file transfer, fax, videotext, F R ITZ!X PC also supports connections to the Internet through its ISDN COMMON ISDN API (CAPI) interface. These connections are based on Dial-up Networking in Windows 98.
6 FRITZ!X PC and the Internet With the ISDN CAPI Port Driver you have the option of setting up several virtual modems which allow you to access desired programs. These virtual modem lines are identical except for their preconfigured registry settings. This driver can establish connections not only to the Internet (AVM ISDN Internet (PPP) modem) but also to mailboxes (hyperterminal and AVM ISDN X.75 modem) or fax machines (MS-Exchange and AVM ISDN G3 Fax modem).
6 FRITZ!X PC and the Internet as a network board addressed over the COMMON-ISDN-API (CAPI) application interface. For a detailed description of the functions and installation of the AVM NDIS WAN CAPI Driver in Windows 95, please see the NDIS_95.HLP file in the WINPORT\ NDISWAN.W95 directory of the FRITZ!X PC CD-ROM. Freedom of Connectivity With F R ITZ!X PC you can establish all kinds of connections to various remote services and transmission partners.
6 FRITZ!X PC and the Internet After installing the AVM ISDN CAPI Port Driver faxing is also SDN FFA A X (G3) modem. Any fax possible over the A VM IISDN application which supports CAPI 2.0 can be implemented. Voice The voice functions of F R ITZ!X PC are implemented in the o x ISDN answering machine. This module can be ITZ!vo F R ITZ!v expanded with outside telephony software which supports CAPI 2.0. ISDN Mailboxes F R ITZ!com with B-channel setups for X.75 and V.
6 FRITZ!X PC and the Internet ISDN CAPI Port Driver vs. NDIS WAN CAPI Driver The possiblities for implementing the above driver concepts are discussed in detail in the relevant documentation (HLP files). In terms of user operation with ISDN and Windows, the drivers compare as follows: • For Internet providers offering PPP over ISDN („synchronous PPP“ according to RFC 1618), both the ISDN CAPI Port Driver and the NDIS WAN CAPI Driver are suitable. Ask your provider about possible differences.
7 Tips & Tricks 7 TIPS & TRICKS This chapter contains useful advice to simplify working with F R ITZ!X PC and assist in solving minor problems. Configuring two MSNs for one Telephone This option allows you to set up two MSNs for one telephone. For example: You work from your home, and have the business telephone number MSN 1 and the private number MSN 2.
7 Tips & Tricks General Error Conditions Not every error represents an actual defect in F R ITZ!X PC or the connected terminal devices. This chapter discusses general error conditions, their causes and possible solutions. Work through the following checklist before starting operation: • Check the LEDs on F R ITZ!X PC PC. The meanings of the individual LEDs are listed in the „Package Contents“ section of Chapter 1. • Is F R ITZ!X PC ready for operation? Make sure that the green LED labelled „Power“ is lit.
7 Tips & Tricks No internal dial tone Make sure that the telephone is configured as an internal extension (outisde dialing preceded by “0”) rather than for automatic outside dialing. Busy signal sounds before number dialed • If your telephone is set for automatic outside dialing and you hear a busy signal when you lift the receiver, this means that all outside lines are busy. In this case it is not possible to connect to an external number -- you must wait until an external line becomes free.
7 Tips & Tricks Busy signal sounds at configured extension 30 seconds after lifting receiver or switching on telefax This condition is not an error. F R ITZ!X PC aborts operation after 30 seconds if no number is dialed. Start dialing within thirty seconds of lifting the receiver or starting telefax operation. No incoming calls received from outside callers • A third party may have been given an MSN which is not configured for the extension to which the telephone is connected.
7 Tips & Tricks FRITZ!X PC After a Power Outage When F R ITZ!X PC operation is resumed after a power outage, the last settings saved will be active. If the settings made to F R ITZ!X PC were not saved, F R ITZ!X PC will resume operation using its factory settings. No Acknowledgement Signal During Programming Only telephones with touch-tone dialing can be used to program F R ITZ!X PC over the PBX. Programming can not be performed with pulse-dial telephones with pulse dialing.
Index Index A acoustic signals 13 analog terminal devices connecting 15 automatic outside dialing 24 AVM ISDN CAPI Port Driver 42 AVM NDIS WAN CAPI Driver 43 AVM system drivers 42 C call back when busy 39 call diversion 26 call forwarding 27 call waiting 36 activate 24 deactivate 24 caller ID See Caller ID: enable suppress 35 calls 13 CAPI Port driver 42 CLIP See Caller ID: enable CLIR See Caller ID: suppress COM interface 18 communication partner requirements for establishing connection 45 configuring FR
Index O T operation of PBX 34 outside dialing automatic dial tone 34 when configured as internal extension 34 with caller ID suppression 35 outside dialing mode 34 technical data 11 telephone, calling on 34 three-party conference 38 tips & tricks 47 P uninstall CAPI drivers 18 FRITZ!X PC 20 package contents cables 8 plugs 8 sockets 7 PBX communication 30 data transmission 31 loading data 31 pick up call 40 problems & solutions 47 provider requirements for establishing connection 45 pulse-dial telepho
