FRITZ!Box 3390 www.avm.de © AVM GmbH · Alt-Moabit 95 · 10559 Berlin · Telefon 030 39976-0 · info@avm.
Table of Contents Symbols and Highlighting . . . . . . . . . . . . . . . . . . . . . . . . 6 1 The FRITZ!Box 3390 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2 Ports, Interfaces, Buttons and LEDs . . . . . . . . . . . . . . . . 8 2.1 2.2 2.3 Ports and Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 LEDs . . . . . . . . . . . . . . . . . .
7 Configuring an Internet Connection in the FRITZ!Box . . 36 7.1 7.2 7.3 7.4 7.5 Internet Connection for DSL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Internet Connection for Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Internet Connection for the Mobile Network . . . . . . . . . . . . . . . . . . 37 Internet Connection over LAN 1: FRITZ!Box as a Router. . . . . . . . . . 38 Surfing the Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
12 FRITZ!Box as a Wireless Access Point . . . . . . . . . . . . . . 80 12.1 12.2 12.3 12.4 12.5 Connecting Wireless LAN Devices Securely with the FRITZ!Box . . . 80 Connecting Wireless Devices with the FRITZ!Box Guest Access . . . 82 Switching the Wireless Radio Network On and Off by Timer . . . . . . 83 Extending a Wireless LAN Network . . . . . . . . . . . . . . . . . . . . . . . . . . 84 Wireless LAN—Getting Technical . . . . . . . . . . . . . . . . . . . . . . . . . . .
19 Taking FRITZ!Box Out of Operation. . . . . . . . . . . . . . . . 128 19.1 19.2 Restoring Factory Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128 Uninstalling Supplementary Software . . . . . . . . . . . . . . . . . . . . . . 130 20 Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . 132 20.1 20.2 20.3 20.4 20.5 Ports and Interfaces. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132 Router Functions . . . . . . . . . . . . .
Symbols and Highlighting Symbols and emphasized text are used to mark certain information in this manual. Symbols This symbol marks useful hints and tips. This symbol indicates important instructions that must be observed to avoid malfunctions.
The FRITZ!Box 3390 1 The FRITZ!Box 3390 Welcome! We are pleased you decided on a FRITZ!Box. The FRITZ!Box 3390 is the hub of your home network, connecting your computers and network devices with the Internet. You can operate the FRITZ!Box on a DSL or VDSL line as an Internet router. The FRITZ!Box is equipped with ports for computers and USB devices and supports wireless LAN technology.
Ports, Interfaces, Buttons and LEDs 2 Ports, Interfaces, Buttons and LEDs This chapter describes the ports, interfaces, buttons and LEDs of the FRITZ!Box. 2.1 Ports and Interfaces DSL/VDSL USB 2.0 USB 2.0 4 x LAN (Gigabit) WLAN 2.
Buttons 2.2 Buttons The FRITZ!Box has two buttons on the top of the housing. WLAN Info LAN DSL WLAN WLAN WPS Power WPS FRITZ!Box buttons WLAN Button With the “WLAN” button you can turn the wireless LAN function on and off. “WPS” Button With the “WPS” button you can connect wireless devices with the FRITZ!Box by WPS. WPS is an easy way to establish secure wireless connections (see page 23).
LEDs 2.3 LEDs Five LEDs are built into the top of the FRITZ!Box 3390, which flash or light up to display various connection statuses and events.
Before You Connect the FRITZ!Box 3 3.1 3.2 Before You Connect the FRITZ!Box • Check the contents of your FRITZ!Box package. See the section Contents of the FRITZ!Box Package on page 11 for more information. • Make sure that the requirements for connecting and operating the FRITZ!Box have been met. See the section Requirements for Operation on page 11 for more information. • Please see the security and handling instructions in the section Security and Handling on page 12.
Security and Handling • for the wireless LAN connection to tablets, smartphones and computers: Tablets, smartphones or computers that support wireless LAN compliant with IEEE 802.11n, IEEE 802.11g, IEEE 802.11a, or IEEE 802.11b. Computers that do not have wireless LAN integrated can be equipped with wireless LAN support by installing a wireless LAN device like a FRITZ!WLAN USB Stick, for instance.
Security and Handling • Make sure that the ventilation slits on the FRITZ!Box housing are always unobstructed. The ventilation slits provide for air cooling. – The FRITZ!Box should not be placed on a carpet or on upholstered furniture. – Do not cover the FRITZ!Box. • Do not place the FRITZ!Box on excessively heat-sensitive surfaces, as the base of the device can heat up during normal operation. • Do not install the FRITZ!Box during an electrical storm.
Security and Handling • FRITZ!Box 3390 Make sure to keep enough distance from potential sources of interference like microwave devices or electric devices with large metal housings.
Connecting the FRITZ!Box 4 Connecting the FRITZ!Box • • Connect the FRITZ!Box to the power supply. Connect the FRITZ!Box to your Internet connection. This chapter tells you how. Before you connect the FRITZ!Box, note the additional instructions in the section Security and Handling on page 12. 4.1 Connecting to Electrical Power Info DSL WLAN LAN Power WPS WLAN 1 LA LANN 1 3 LANN 3 2 LA LA LANN 2 4 LA LANN 4 werr Po Powe DS DSLL Connecting to the power supply 1.
Connecting to the Internet Connecting to a DSL or VDSL line How to connect the FRITZ!Box depends on the type of your line. Connection Sockets DSL or VDSL line with fixed line Connecting the FRITZ!Box Read the instructions on page 17. Your fixed telephone line is an analog line or an ISDN line. You have a telephone socket (left) and a DSL splitter. If you have ISDN, the NTBA is also connected to the DSL splitter.
Connecting to the Internet Connecting to a DSL or VDSL Line with a Fixed Line DSL Info Power LAN WLAN WPS WLAN 1 LA LANN 1 3 LANN 3 2 LA LA LANN 2 4 LA LANN 4 er Pow Power DS DSLL Connecting to the DSL splitter 1. Insert the DSL cable included in the package into the “DSL” socket on the FRITZ!Box. 2. Insert the free end of the cable into the DSL socket on the DSL splitter. On the FRITZ!Box the “Power” LED lights up.
Connecting to the Internet Connecting with the Cable Connection With an additional cable modem you can also use your FRITZ!Box 3390 at a cable connection. Use a network cable. 1. Connect the free end of the network cable to the LAN (Ethernet) port on the cable modem. 2. Connect the other end of the network cable to the socket on the FRITZ!Box labeled “LAN 1”. 3. Connect a computer with the FRITZ!Box either via wireless LAN or using a network cable (see page 20). 4.
Connecting to the Internet Connecting with a Router or a Network You can use the FRITZ!Box on an already existing Internet access. To do this the FRITZ!Box is connected to the router or network. Connecting Using a Network Cable 1. Connect the FRITZ!Box to the router with a network cable. 2. Insert one end of the cable into the socket on the FRITZ!Box labeled “LAN 1”. 3. Insert the other end of the cable into a network socket on the router or in the network.
Connecting the Computer to the FRITZ!Box 5 Connecting the Computer to the FRITZ!Box You can connect a computer with the FRITZ!Box either using a network cable or over wireless LAN. A computer can be connected with the FRITZ!Box using only one of these methods. It is not possible to connect using the network cable and wireless LAN. 5.
Connecting Computers to the LAN Port Connecting to Additional Computers To connect additional computers to the network ports, futher network (LAN) cable is required. In purchasing a LAN cable, note the instructions in the section Network Cable on page 133. One computer can be connected to each network port of the FRITZ!Box. Connecting a Network Hub or Switch You can also connect a network hub or switch to the LAN ports on the FRITZ!Box.
Connecting Computers over Wireless LAN 5.2 Connecting Computers over Wireless LAN Using wireless LAN radio technology you can connect multiple computers with the FRITZ!Box wirelessly. Please note the following before establishing a wireless connection between the computer and the FRITZ!Box: • Wireless device A computer to be connected to the FRITZ!Box via wireless LAN must support this technology. This means it must be equipped with a wireless LAN device.
Connecting Computers over Wireless LAN Establishing a Wireless LAN Connection Using WPS The FRITZ!Box supports WPS (Wi-Fi Protected Setup). Wireless devices that also support WPS can be connected with your FRITZ!Box securely using this method. All of the necessary wireless LAN security settings are transferred in the process. There are two kinds of WPS: the push-button method and the PIN method.
Connecting Computers over Wireless LAN WPS with the PIN Method If your wireless LAN device supports WPS, but does not have a button to start the push method nor any possibility to enable it in its control software, use the PIN method to establish the wireless LAN connection. You can choose between two methods: • • the FRITZ!Box specifies the PIN the wireless LAN device specifies the PIN. The FRITZ!Box Specifies the PIN 1. Open the FRITZ!Box user interface. 2. Select the “WLAN / Security” menu. 3.
Connecting Computers over Wireless LAN 6. Now start the control software of the wireless LAN device. The program outputs a PIN for establishing a connection. 7. Enter this PIN in the FRITZ!Box user interface. 8. Click “Start WPS”. The “WLAN” LED on the FRITZ!Box flashes slowly, indicating that the WPS procedure has begun. Now a secure wireless LAN connection is being established between the FRITZ!Box and the wireless LAN device.
Connecting Computers over Wireless LAN Transferring the Wireless LAN Security Settings Manually The wireless LAN security settings for wireless devices can also be transferred manually. Manual transfer is unavoidable if a wireless LAN device does not support any methods for transferring the security settings automatically. For manual transfer the wireless LAN security settings have to be entered in the wireless LAN software.
Connecting Computers over Wireless LAN values set in the FRITZ!Box. If you changed the preconfigured values in the FRITZ!Box, then enter these changed values in the wireless LAN software. 3. SSID (name of the wireless LAN radio network) FRITZ!Box 3390 Encryption method WPA2 (AES-CCMP) Encryption WPA2-PSK (AES) Network key The key is printed on the sticker attached to the bottom of the housing.
Connecting Computers over Wireless LAN 7. Close the user interface and clear the connection between the FRITZ!Box and the computer. Remove the network cable (yellow). 8. Configure your wireless LAN device with the security settings entered in the FRITZ!Box. The wireless LAN connection between your wireless device and the FRITZ!Box will be established. We strongly recommend using a wireless LAN device that supports WPA or WPA2 (for instance, a FRITZ!WLAN USB Stick from AVM).
The FRITZ!Box User Interface 6 The FRITZ!Box User Interface The FRITZ!Box has a user interface you can open in a web browser on your computer. In the user interface you can set up the FRITZ!Box, enable or disable functions and receive information on the FRITZ!Box and on your connections. 6.1 Opening the User Interface The FRITZ!Box user interface can be opened on any computer connected with the FRITZ!Box. 1. Start a web browser on your computer. 2. Enter fritz.box in the address line of the browser.
Overview: Everything at a Glance 6.2 Overview: Everything at a Glance All important information about the FRITZ!Box is displayed directly on the “Overview” page of the FRITZ!Box user interface. By clicking the linked entries or “more...” you can jump from this page to the corresponding menus and configure settings there.
Configuring FRITZ!Box with the Wizards 6.3 Configuring FRITZ!Box with the Wizards The FRITZ!Box puts a number of Wizards at your disposal to assist you in setting up your FRITZ!Box. You will be guided through dialogs and menus step by step. The Wizards can be found in the “Wizards” area of the user interface.
Saving the FRITZ!Box Settings In the advanced view additional settings options appear under various menus and commands. The expanded menu items contain network and DSL settings for advanced users and are not required for normal FRITZ!Box operation. Enabling this option is recommended only if you have advanced network expertise. When this view is selected, settings can be configured which have the result that the FRITZ!Box user interface can no longer be opened.
Saving the FRITZ!Box Settings Saving, Restoring, Applying Settings To save and restore your FRITZ!Box settings without a Wizard, use the “System > Backup” menu in the user interface. Here you can • • save your FRITZ!Box settings on the “Save” tab. • load all of your saved settings to another FRITZ!Box of the same model on the “Restore” tab. • load your saved settings to another FRITZ!Box model on the “Apply” tab. In this case you can select which settings are to be applied to the FRITZ!Box.
Saving the FRITZ!Box Settings Restore Settings When settings from a backup file are restored, all of the current settings of the FRITZ!Box are overwritten. 1. Open the “System > Backup” menu. 2. Switch to the “Restore” tab. 3. If you saved the backup file with a password, enter this password in the “Password” field. The backup file from another FRITZ!Box can be loaded only if the backup file was protected with a password. 4. Click “Browse” and select the backup file entitled “FRITZ!Box<...>.
Saving the FRITZ!Box Settings Settings that do not match your FRITZ!Box or which are already configured in your FRITZ!Box will not be offered for application. 6. Select from the list the settings to be adopted. 7. Click “Apply”. The selected settings are loaded to the FRITZ!Box. After the settings have been applied, the FRITZ!Box must be restarted.
Configuring an Internet Connection in the FRITZ!Box 7 Configuring an Internet Connection in the FRITZ!Box Once you have connected the FRITZ!Box to your Internet connection, you must configure the Internet connection in the FRITZ!Box user interface so that the FRITZ!Box can establish the connection to your Internet service provider and connect to the Internet.
Internet Connection for Cable Configuring an Internet Connection without the Wizard Choose this method if the FRITZ!Box is connected to a DSL modem or a DSL router, or integrated into an existing network. 1. Open the FRITZ!Box user interface (see page 29). 2. On the “Overview” page, select the “View: Advanced”. 3. Select the “Internet > Account Information” menu and enter your account information. Also take advantage of the Help available in the FRITZ!Box user interface. 7.
Internet Connection over LAN 1: FRITZ!Box as a Router The “Mobile Communications” menu is not available until the UMTS/HSPA modem has been connected to the USB port of the FRITZ!Box. 3. Select the setting “Mobile connection enabled”. 4. Configure the settings for your Internet connection over the mobile communications network. For more information, see the Online Help of the FRITZ!Box.
Internet Connection over LAN 1: FRITZ!Box as a Router 3. Select the “Internet > Account Information” menu. 4. Select the “Existing connection over LAN” entry from the “Internet service provider” drop-down list. 5. Click “Apply”. When the settings are applied the network address range of the FRITZ!Box changes automatically. The FRITZ!Box is configured as a router and the network range is changed. The FRITZ!Box, along with the connected network devices, forms its own self-contained network.
Surfing the Net 7.5 Surfing the Net 1. Start a web browser on your computer. 2. Enter in the address field the URL of the web page you would like to visit, for instance avm.de/en. The requested Internet page is opened and displayed.
Password Protection: Security for the FRITZ!Box 8 Password Protection: Security for the FRITZ!Box The password protection for the user interface is a security feature of your FRITZ!Box. This section describes how to use a password for the FRITZ!Box user interface and why you should use password protection. For more information on safe handling of the FRITZ!Box, see the AVM web site at avm.de/en/Security. The FRITZ!Box Password and FRITZ!Box Users The FRITZ!Box password protection has two levels.
Password Protection: Security for the FRITZ!Box Selecting the Appropriate Password Protection Use the table below to compare the two FRITZ!Box login methods and decide which is appropriate for you: Features FRITZ!Box Password FRITZ!Box User Password One shared password for all Every user uses his own users. password.
A Single FRITZ!Box Access for All Users Using a Secure Password Regardless of whether you use the FRITZ!Box password or a FRITZ!Box user account to log in to your FRITZ!Box, be sure to use a password that fulfills the following criteria: • • Assign a password that’s easy for you to remember. Use a password with at least eight characters, which includes capitals and lower-case letters as well as numerals and special characters.
Individual Access for Each FRITZ!Box User Quick Access to the Login Data At the top of the FRITZ!Box user interface is a navigation bar that allows users to switch between the views of the FRITZ!Box. If you use the FRITZ!Box password, you will see the entry “Logged in” on the left of the window. Click the blue triangle to open a drop-down menu that offers easy access to the basic functions of your FRITZ!Box: • Change password Select this entry to change the FRITZ!Box password.
Individual Access for Each FRITZ!Box User Setting Up FRITZ!Box Users You can set up as many as 32 user accounts in the FRITZ!Box. Before you can select the “Login with FRITZ!Box user name and password” method in the “System > FRITZ!Box Users > Login in the Home Network” menu, you have to set up a FRITZ!Box user with the right to configure the FRITZ!Box. Setting Up FRITZ!Box Users with Configuration Rights 1. In the FRITZ!Box user interface, open the “System > FRITZ!Box Users” menu. 2.
Individual Access for Each FRITZ!Box User Setting Up More FRITZ!Box Users 1. In the FRITZ!Box user interface, open the “System > FRITZ!Box Users” menu. An alphabetical list of the FRITZ!Box user accounts is displayed. Click the button after each list entry to view, change, or delete the corresponding user account. 2. Click the “Add User” button. 3. Enter a name, a valid e-mail address and a password for the new user.
Individual Access for Each FRITZ!Box User Rights for FRITZ!Box Users Read here which contents of the FRITZ!Box the user can access with which rights. • FRITZ!Box configuration After logging in from the home network, with these rights the user can open the fritz.box or myfritz.box view of the FRITZ!Box user interface. Here he can see and edit all settings. Configuration rights automatically include the right to access voice messages, faxes, FRITZ!App Fon and the call list.
Individual Access for Each FRITZ!Box User • The option “ Internet access to the FRITZ!Box via HTTPS enabled” is selected in the “Internet > MyFRITZ!” menu, or in the “Internet > Permit Access > FRITZ!Box Services” menu. When the MyFRITZ! service is enabled this checkmark is set automatically. A FRITZ!Box user who has been granted Internet access can use the MyFRITZ! (myfritz.net) service to access the corresponding FRITZ!Box from any location.
Individual Access for Each FRITZ!Box User Preconfigured FRITZ!Box User: ftpuser The first time you open the overview of user accounts under “System > FRITZ!Box Users”, the user “ftpsuser” is already listed. This is because the FRITZ!NAS service, in which the storage media connected with the FRITZ!Box are summarized, can also be accessed over the protocols SAMBA and FTP. If you access FRITZ!NAS via Windows file sharing or an FTP client, your users must be authenticated by entering “ftpuser”.
Individual Access for Each FRITZ!Box User • Change e-Mail address Select this entry to assign a different e-mail address to the current user account. • Change password Select this entry to change the password of the current user account. • Log off Select this entry to leave the FRITZ!Box user interface. Log off of the FRITZ!Box before you surf the web with your browser. If you do not click on the FRITZ!Box user interface for a period of longer than sixty minutes, you will be logged off automatically.
Forgot Password—What to Do? 8.3 Forgot Password—What to Do? If you have forgotten your password for the user interface, for reasons of security, you have to restore the factory settings to your FRITZ!Box. This will discard all of your settings. Afterwards you will have to reconfigure your Internet connection and all personal network and network device settings. Here is how to restore the factory settings to the FRITZ!Box: 1. Disconnect the FRITZ!Box from the power supply. 2.
Using the FRITZ!Box without a Password 8.4 Using the FRITZ!Box without a Password From within the home network you can operate the FRITZ!Box user interface without enabling password protection. This means that every user who accesses the interface of your FRITZ!Box can view and change all information and settings. In the “No login” mode, your private information is not sufficiently protected from malicious programs or unwelcome activities.
MyFRITZ!: Global Access to the FRITZ!Box 9 MyFRITZ!: Global Access to the FRITZ!Box MyFRITZ! is a web service by AVM, with which you can access your FRITZ!Box from anywhere in the world over the Internet, just as if you were at home. This chapter describes what MyFRITZ! does and how to configure MyFRITZ!. Using FRITZ!Box from On the Go Using the web browser of any computer, tablet or smartphone, accessing your FRITZ!Box from anywhere is safe and simple.
Configuring MyFRITZ! Setting Up a MyFRITZ! Account To set up a MyFRITZ! account, use a computer that fulfills the following requirements: • • The computer is connected with the Internet. You can access your e-mail on this computer. Set up the MyFRITZ! account in the FRITZ!Box user interface: 1. Open the FRITZ!Box user interface (see page 29). 2. Select “Internet > MyFRITZ!”. 3. Select “Create new MyFRITZ! account”. 4. Enter your e-mail address.
Using MyFRITZ! 7. You receive an e-mail from MyFRITZ! containing a registration link. If possible, open the e-mail on the computer on which you began setting up the account. Click the registration link. 8. You are forwarded to the MyFRITZ! web site, where you are prompted to read the terms of use and activate the account. Once the account has been activated successfully, you will be redirected to your FRITZ!Box user interface. Now the FRITZ!Box is registered with your MyFRITZ! account.
Using MyFRITZ! MyFRITZ! in the Web Browser 1. Open the myfritz.net web site. 2. Log in with your e-mail address and your MyFRITZ! password. 3. Click the “To My FRITZ!Box” button. 4. To register with your FRITZ!Box, enter the data of your FRITZ!Box user account. You will be directed to the MyFRITZ! page of your FRITZ!Box. Here you can access the call list and the voice messages on your answering machine.
Using MyFRITZ! 3. Open the MyFRITZ!App. 4. To register with your FRITZ!Box, enter the data of your FRITZ!Box user account. These are your e-mail address or your FRITZ!Box user name plus the corresponding password. You will be directed to the MyFRITZ! page of your FRITZ!Box. If you have enabled the right to access FRITZ!NAS for the FRITZ!Box user account you are using, via the MyFRITZ! page you can access the storage media you released for sharing.
Security with MyFRITZ! Mulitple FRITZ!Boxes You can register multiple FRITZ!Boxes with one MyFRITZ! account. • Every FRITZ!Box is registered with the MyFRITZ! account over its own user interface. From the “Internet > MyFRITZ!” menu, select the setting “Register the FRITZ!Box with an existing MyFRITZ! account”. • 9.3 When you log in to MyFRITZ!, all registered devices will be displayed.
Firmware Update: Updating FRITZ!OS 10 Firmware Update: Updating FRITZ!OS AVM provides regular free updates of the firmware for your FRITZ!Box. This software—called FRITZ!OS—controls all of the FRITZ!Box functions. Firmware updates contain further developments of existing FRITZ!Box functions and often also introduce new functions for your FRITZ!Box. Select one of the methods described below to install new firmware on your FRITZ!Box. 10.
Performing an Online Update 10.2 Performing an Online Update With the “Online Update” function you can install the current firmware version for your FRITZ!Box quickly and conveniently. Performing a Firmware Update 1. Open the FRITZ!Box user interface (see page 29). 2. Enable the advanced view. 3. Select “System > Update > Online Update”. 4. Click “Find New FRITZ!OS”. The FRITZ!Box checks whether a FRITZ!OS update is available for your FRITZ!Box.
Performing a Manual Update 10.3 Performing a Manual Update In some cases it is not possible to perform an automatic update, for instance when the FRITZ!Box is not connected to the Internet. Then you have the option of performing a manual firmware update.
Using the Automatic Search for Updates Performing a Firmware Update 1. Open the FRITZ!Box user interface (see page 29). 2. Enable the advanced view. 3. Select “System > FRITZ!OS Update > Firmware File”. 4. Click the “Save Settings” button to save the current settings of your FRITZ!Box on your computer and save the export file on your computer. A prerequisite for loading a new firmware file is that your current FRITZ!Box settings have been saved in a backup file.
Using the Automatic Search for Updates Performing a Firmware Update 1. Open the “Overview” page. If an update for your FRITZ!Box is found, you will be notified with the message “The latest firmware is not installed: Update?”. 2. Click the “Update?” link to install the update. 3. In the next window, click “Start Firmware Update Now”. The FRITZ!OS update begins and the “Info” LED on the FRITZ!Box starts flashing.
FRITZ!Box as an Internet Router 11 FRITZ!Box as an Internet Router The FRITZ!Box connects computers in your home network with the Internet. This chapter explains the possibilities presented by using the FRITZ!Box as an Internet router and how to take advantage of them. 11.1 Parental Control: Controlling Internet Access Parental control is a function with which you can control the Internet use of individual computers or Windows users.
Parental Control: Controlling Internet Access Filtering Contents Access to web sites with inappropriate content can be blocked using filters. The following filtering options are available: • Prevent HTTP queries: You can prevent HTTPS queries. HTTPS is used, for instance, to open Facebook, Gmail and online banking. • Permit web sites with a whitelist: – You can create a list known as a "whitelist", in which you include all of the web sites a user is allowed to access.
Parental Control: Controlling Internet Access Blocking network applications You can list network applications to be blocked for use. For instance, you can block file sharing software. Configuring Parental Control In the FRITZ!Box 3390 factory settings, unrestricted use of the Internet is set by default. Parental control for network devices and Windows users • Parental control is enabled and configured for computers and other network devices individually.
Port Forwarding: Making Computers Accessible from the Internet 11.2 Port Forwarding: Making Computers Accessible from the Internet With default settings in the FRITZ!Box, programs on your computer and LAN cannot be accessed from the Internet. For applications like online games and file sharing software or server services like HTTP, FTP, VPN, terminal and remote access servers, you have to make your computer accessible for other Internet users.
Port Forwarding: Making Computers Accessible from the Internet ESP IPv4: GRE Within IPv4 networks you can open the firewall for the two protocols ESP and GRE, which do not use ports. Exposed host IPv4: (Open firewall completely) Within IPv4 networks you can open the firewall completely for one computer. This computer is then no longer protected by the FRITZ!Box firewall.
Dynamic DNS: Name instead of IP Address 3. The FRITZ!Box’s public IPv4 address is displayed on the “Overview” page in the “Connections” area. Every time the Internet connection is interrupted, the Internet Service Provider re-assigns the IP address. The IP address may change in the process. Therefore it is a good idea to use MyFRITZ! or dynamic DNS so that the IP address can always be reached under the same name.
Access from the Internet via HTTPS, FTP and FTPS 11.4 Access from the Internet via HTTPS, FTP and FTPS Over the Internet it is possible to access the user interface and the NAS of the FRITZ!Box even from outside the home network.. With a laptop, smartphone or tablet PC you can configure settings in the FRITZ!Box user interface, take a look at your call list, or access the NAS to download or upload files.
Prioritization: Right of Way for Internet Access • FTPS (FTP over SSL) FTPS is a method for encrypting the FTP protocol. Enable this protocol to secure transmission over FTP. Enabling HTTPS, FTP and FTPS in the FRITZ!Box 11.5 1. Open the FRITZ!Box user interface (see page 29). 2. Enable the advanced view. 3. Select the “Internet > Permit Access” menu. 4. Select the “FRITZ!Box Services” page and enable the protocols you need. For more information, see the Online Help.
Prioritization: Right of Way for Internet Access • When the Internet connection is working at full capacity, the network packets of the applications of this category will always be sent first. In this case data from network applications assigned to other categories, like “Prioritized applications”, will be transmitted later. • If multiple network applications are assigned to this category, then they must share the available capacity.
VPN: Remote Access to the Home Network • If no other network applications are active, then the background applications receive the entire bandwidth. Prioritization Method in the FRITZ!Box The following techniques are used in the FRITZ!Box to send data packets according to their prioritization: • Change in the order in which packets are sent to the Internet (upstream direction) The order of the packets the FRITZ!Box receives from the Internet (downstream direction) cannot be changed.
VPN: Remote Access to the Home Network • The configuration files for the VPN connections are created using a separate program. The program is provided free of charge and can be downloaded from the AVM web site. • A free VPN client for individual computers can also be downloaded from the AVM web site. The AVM web site offers a Service Portal which presents comprehensive information on VPN in general and in connection with the FRITZ!Box. Visit this portal to obtain more detailed information. avm.
Freely Selectable DNS Servers to the FRITZ!Box. The VPN parameters in these files can be adjusted manually to connect to products by other manufacturers. • The “FRITZ!VPN” VPN Client AVM offers the “FRITZ!VPN” software as a VPN client. Both the Wizard and the client can be downloaded free of charge from the VPN Service Portal on the AVM web site: avm.de/en/vpn 11.7 Freely Selectable DNS Servers DNS servers are preset in the FRITZ!Box for IPv4 and IPv6.
DNSSEC: Security for DNS Queries 11.8 DNSSEC: Security for DNS Queries DNSSEC is short for Domain Name System Security Extensions. As the name says, this is an extension of DNS, the domain name system. DNSSEC ensures that both the DNS server and the information returned by the DNS server are authentic, or genuine. Security with DNSSEC When a home user surfs the web, he sends queries to the Internet by entering URLs in the address line of the browser.
IPv6: The New Internet Protocol 11.9 IPv6: The New Internet Protocol IPv6 stands for Internet protocol version 6 and is the successor to IPv4. The FRITZ!Box supports the new IPv6 web protocol and can establish IPv6 connections: • IPv6 support can be switched on in the FRITZ!Box user interface. • For simultaneous use of IPv6 and IPv4, the FRITZ!Box supports Dual-Stack and Dual-Stack Lite. This means that the FRITZ!Box can communicate with both IPv4 and IPv6 domains in the Internet.
IPv6: The New Internet Protocol IPv6-Capable Services in the Internet • • FRITZ!NAS access via FTPS • • • • Automatic provisioning (TR-069) Completely closed firewall to protect against unwanted data from the Internet (Stateful Inspection Firewall) Time synchronization over NTP (Network Time Protocol) Remote access via https Dynamic DNS via dyndns.org and namemaster.de Setting Up IPv6 in the FRITZ!Box 1. Open the FRITZ!Box user interface. 2. Enable the advanced view. 3.
Mobile Network: Replace Faulty DSL 11.10 Mobile Network: Replace Faulty DSL Internet access over the mobile telephone network can be set up so that the mobile telephone connection is established automatically whenever the DSL connection fails. This guarantees Internet access even when the DSL connection is fails. A USB modem for mobile Internet access (UMTS/HSPA) and a SIM card from a mobile communications provider are required for this. The FRITZ!Box supports UMTS/HSPA modems from various manufacturers.
FRITZ!Box as a Wireless Access Point 12 FRITZ!Box as a Wireless Access Point The FRITZ!Box is a wireless LAN access point for wireless devices like notebooks, tablets or smartphones. The FRITZ!Box can establish wireless LAN connections compliant with the fast wireless LAN N standard in two frequency bands at the same time. The FRITZ!Box is preconfigured with an encryption method from today’s safest method WPA2. This encryption method is supported by most of the latest wireless devices.
Connecting Wireless LAN Devices Securely with the FRITZ!Box Connecting Wireless Devices Automatically (WPS) Wireless devices that support the fast connection method WPS can be connected with the FRITZ!Box automatically. 1. Start the WPS function of your wireless LAN device. Consult the documentation of the device to find out how to start WPS. 2. Within two minutes, press the WPS button on your FRITZ!Box and hold it down until the “WLAN” LED begins flashing. 3.
Connecting Wireless Devices with the FRITZ!Box Guest Access 4. Enter the network key of the FRITZ!Box. With this, the wireless LAN connection is established. Your wireless device is integrated into your home network and can use the Internet connection of the FRITZ!Box. 12.2 Connecting Wireless Devices with the FRITZ!Box Guest Access With the FRITZ!Box you can provide houseguests with an Internet connection of their own.
Switching the Wireless Radio Network On and Off by Timer Your guest’s wireless LAN device can use the Internet connection of the FRITZ!Box, but has no access to your home network. The guest device does not have access to the home network. For more information, see the Online Help. 12.3 Switching the Wireless Radio Network On and Off by Timer You can switch the wireless radio network of the FRITZ!Box automatically according to a timer. This function is called “Night Service”.
Extending a Wireless LAN Network Switching Wireless LAN On and Off You can switch the wireless LAN radio network of the FRITZ!Box on and off at any time, even when the device is hibernating. • 12.4 Press the “WLAN” button on the FRITZ!Box briefly Extending a Wireless LAN Network The range of a wireless LAN radio network is not fixed.
Wireless LAN—Getting Technical You can configure a FRITZ!Box as a repeater by working through the following steps: 1. Open the FRITZ!Box user interface. 2. Enable the advance view. 3. Select the “WLAN > Repeater” menu and follow the instructions displayed on the screen. See the Online Help of the FRITZ!Box for more information. 12.5 Wireless LAN—Getting Technical A wireless LAN is based on standards defined by the Institute of Electrical and Electronic Engineers (IEEE).
Wireless LAN—Getting Technical IEEE 802.11b With a maximum throughput rate of 11 Mbit/s, this is the oldest wireless standard. Older wireless devices of the first generation can communicate with the FRITZ!Box using 802.11b. However, if the wireless device supports newer standards such as 802.11g, the latest standard should be used. IEEE 802.11g In this wireless LAN standard data are transmitted in the 2.4GHz range at a maximum gross throughput of 54 Mbit/s.
Wireless LAN—Getting Technical 3. Open “WLAN > Radio Channel” and select which wireless LAN standards should be used for the 2.4-GHz frequency band. For the 5-GHz frequency band the setting “802.11n+a” is already configured. Note the following for the configuration of this setting: • Your FRITZ!Box 3390 can make two wireless LAN networks available simultaneously for data transmission. One of the wireless radio networks works in the 2.4-GHz frequency band, and the other in the 5-GHz frequency band.
Wireless LAN—Getting Technical 11n, 11g, 11b In your radio network there are only wireless devices compatible with one or all of the following standards: • 802.11n • 802.11g • 802.11b In this case set the wireless LAN standard for the 2.4-GHz frequency band to: 802.11n+g+b 11n, 11a In your radio network there are only wireless devices compatible with one or both of the following standards: • 802.11n • 802.11a Set the following mode in the FRITZ!Box: 802.
Wireless LAN—Getting Technical The Standard for Security IEEE 802.11i The WPA2 security mechanism is defined in the IEEE 802.11i standard. WPA2 is an extension of the familiar security mechanism WPA (Wi-Fi Protected Access). The main feature of the extension of WPA to WPA2 is the AESCCMP encryption process. Mechanism Encryption WPA TKIP (Temporary Key Integrity Protocol) WPA2 TKIP AES-CCMP based on the extremely secure AES (Advanced Encryption Standard) procedure.
Wireless LAN—Getting Technical In the 2.4-GHz frequency range the European regulation authorities have designated 13 channels for wireless LAN. A channel can have a bandwidth of 20 MHz (throughput of up to 216 Mbit/s) or 40 MHz (throughput of up to 450 Mbit/s). Channels located directly next to each other in the 2.4-GHz band may overlap and result in mutual interference. For instance, if several wireless networks are operated close to each other in the 2.
Wireless LAN—Getting Technical quired, before occupying a free channel. During this period you cannot register any wireless devices. The wireless LAN connection is then established automatically. A prerequisite for use of the 5-GHz frequency band is that wireless devices used in the network support this frequency range in accordance with the IEEE 802.11a, IEEE 8002.11n or IEEE 802.11ac standard. In the 5-GHz frequency band, two large ranges of frequencies can be used: 5.15 GHz to 5.35 GHz, and 5.
Wireless LAN—Getting Technical Bandwidth In both frequency ranges you can select between channel bandwidths of 20 MHz or 40 MHz (exception: channel 140 in the 5-GHz frequency band). The FRITZ!Box initially attempts to select a channel with 40 MHz bandwidth. If this is not possible due to interference or channels already being used by other wireless networks in the vicinity, the FRITZ!Box automatically switches temporarily to a bandwidth of 20 MHz.
Wireless LAN—Getting Technical FRITZ!Box 3390 Channel Frequency (GHz) Channel Frequency (GHz) 60 5.30 132 5.66 64 5.32 136 5.68 100 5.50 140 5.70 (20 MHz bandwidth only) 104 5.
The FRITZ!Box Home Network 13 The FRITZ!Box Home Network The FRITZ!Box connects your network devices, USB devices and storage devices in what we call a FRITZ!Box home network. In the home network the FRITZ!Box makes data like images, music and videos available to all connected users and allows them to share a printer. Network Devices • Network devices include, for instance, computers, game consoles and smartphones that are connected with the FRITZ!Box via a network cable connection or via wireless LAN.
The FRITZ!Box Home Network Storage (NAS) The memory of the FRITZ!Box includes storage media like flash memory and hard drives connected to the USB ports of the FRITZ!Box. What is more, the FRITZ!Box is equipped with integrated internal memory and can manage online storage configured on the server of your telecommunications provider. For more information about how to access the memory in your FRITZ!Box home network safely and conveniently, see the chapter Accessing USB Memory from page 110.
Network Devices in the FRITZ!Box Home Network 14 Network Devices in the FRITZ!Box Home Network All network devices connected with the FRITZ!Box comprise a network. Network devices include, for instance, computers, game consoles and smartphones. The devices can be connected with the FRITZ!Box by cable or wirelessly. This chapter describes the network settings in the FRITZ!Box and how you can change them.
Network Settings in the FRITZ!Box For each user and each network device, you find an entry in the network overview. The columns have the following meanings: Icon A green LED before the device name indicates that a device is actively connected with the FRITZ!Box, but not using the Internet connection at this time. A green-blue globe indicates that the device is currently using the Internet connection. Name This column displays the name under which the user or the network device is known to the FRITZ!Box.
Network Settings in the FRITZ!Box Always Assigning the Same IP Address The editing mode for network devices includes the setting “Always assign this network device the same IP address”. When this setting is enabled for a network device, the DHCP server of the FRITZ!Box will assign the same IP address to this device each time the connection is established. Starting the Computer—Wake on LAN The wake on LAN function of computers can be enabled in the editing mode for network devices.
Network Settings in the FRITZ!Box IPv4 Settings in the FRITZ!Box The IPv4 settings of the FRITZ!Box are preset upon delivery with the following values: Factory Settings IPv4 address 192.168.178.1 Subnet mask 255.255.255.0 DHCP server Enabled The IP address and the corresponding subnet mask yield the following values: Network address of the subnet 192.168.178.0 Entire IPv4 address range for the computers 192.168.178.2 192.168.178.
Network Settings in the FRITZ!Box IPv4 Address in the FRITZ!Box Upon delivery the FRITZ!Box is assigned the following IPv4 address: 192.168.178.1 If you would like to change the IPv4 address, please read through the following sections. When Does It Make Sense to Change the IPv4 Address? You should change the IPv4 address of the FRITZ!Box if the following apply to your network: • You have an existing local IPv4 network, one subnet with several computers.
Network Settings in the FRITZ!Box Only one DHCP server may be active within any network. Assigning the IP addresses via the DHCP server ensures that all of the computers connected with the FRITZ!Box are located in the same IP network. The computers can receive their IPv4 addresses from the DHCP server only if the setting “Obtain an IPv4 address automatically” is enabled in the their IP settings. For more information, see the section Obtaining an IP Address Automatically from page 104.
Network Settings in the FRITZ!Box Here too: each IPv4 address can be assigned only once. Changing Network Settings 1. Enable the advanced view in the user interface. 2. Select the “Home Network > Network” menu. 3. Select the “Network Settings” page. 4. Click the “IPv4 Addresses” or “IPv6 Addresses” button, depending on the address range you would like to change.
Network Settings in the FRITZ!Box IPv6 Settings Click the “IPv6 Addresses” button to configure settings for the IPv6 addresses in the local network. Unique Local Adresses Communication within the local network takes place via the Unique Local Addresses (ULA). If no IPv6 Internet connection is established, the network devices do not have a ULA and communication between them is restricted. For this case you can set the FRITZ!Box such that the network devices receive the ULA from the FRITZ!Box.
Obtaining an IP Address Automatically Setting Up Guest Access via LAN 4 The network port “LAN 4” can be configured as a guest access. Guests can then connect their laptops to the guest access with a network cable to access the Internet. The guest device does not have access to the home network. Set up the guest access as follows: 14.2 1. Open the FRITZ!Box user interface. 2. In the “Home Network > Network” menu, select the “Network Settings” page. 3. Enable the guest access.
Obtaining an IP Address Automatically • In Windows 7 and Windows Vista Click “Start”, enter “ncpa.cpl” in the search line of the Start menu, and press Enter. Entering “ncpa.cpl” in Windows 7 • In Windows XP Select “Start > Run”, enter “ncpa.cpl” and then click “OK”. Configure the settings: 1. Click the network connection between the computer and the FRITZ!Box with the right mouse button and select “Properties”.
Obtaining an IP Address Automatically 4. Click “OK” to save the settings. 5. Only in Windows 8, Windows 7 and Windows Vista: Enable the options “Obtain an IPv6 address automatically” and “Obtain DNS server address automatically” for the Internet Protocol Version 6 (TCP/IPv6) as well. The computer now receives an IP address from the FRITZ!Box. Obtaining an IP Address Automatically in Mac OS X 1. Select the “System Preferences...” in the Apple menu. 2.
Obtaining an IP Address Automatically Obtaining an IP Address Automatically in Linux For comprehensive information and tips on network settings in Linux, see, for example: tldp.org/HOWTO/NET3-4-HOWTO-5.
USB Devices in the FRITZ!Box Home Network 15 USB Devices in the FRITZ!Box Home Network The FRITZ!Box has two USB ports to which you can connect various USB devices. All network devices in the FRITZ!Box home network can use these USB devices jointly and simultaneously. This chapter describes how to share a printer in the network, which USB devices can be used in your FRITZ!Box home network, and how to use these devices safely. 15.
Using USB Devices Safely FRITZ!Box (see also: Sharing a USB Printer on page 111). • You can connect a USB hub to the FRITZ!Box and use up to four USB devices at this hub. You can use USB hubs with or without a separate power supply. We recommend deploying a USB hub with its own power supply if the USB devices to be connected exceed a total current consumption of 500 mA (see also: Power Supply for USB Devices on page 108). 15.3 • You can connect a USB modem.
Accessing USB Memory • configure a shared password that is requested every time anyone in your home network accesses the FRITZ!Box and the connected USB storage media. • configure various FRITZ!Box users. You can configure a password for each FRITZ!Box user and then specify which connected USB storage media each user is allowed to access. A USB storage medium connected to the FRITZ!Box can be reached in the home network by entering the shared FRITZ!Box password.
Sharing a USB Printer • For access to media data like music, images and videos available on the memory or on storage media of the FRITZ!Box you can enable the FRITZ!Box media server. Suitable playback devices like TV sets, web radios, smartphones and the Windows Media Player can then call up the data from the media server for streaming. Playback devices to be used in connection with the media server must support the UPnP AV standard. The term “DLNA” is often used to designate this support.
Sharing a USB Printer • the USB printer is equipped with convenience features like ink level display and you would like to use these. • the USB printer uses bidirectional data exchange. In other words: Not only does the computer send data to the printer, the printer also sends status messages to the computer. This communication in both directions is typical of the “Windows printers” or “GDI printers” that work only with special Windows device drivers.
Sharing a USB Printer 4. In the “Add a printer” window, select “The printer that I want isn’t listed” and then “Next”. 5. Enable the option “Add a printer using TCP/IP address or hostname” and click “Next”. 6. Enter “fritz.box” in the “Host name or IP address”: field. If the FRITZ!Box is configured as a wireless LAN repeater or an IP client, enter here the IP address at which the FRITZ!Box can be reached within the network. 7. Click “Next”. 8. Click “Next” and confirm with “Finish”.
Sharing a USB Printer If the FRITZ!Box is configured as a wireless LAN repeater or an IP client, enter here the IP address at which the FRITZ!Box can be reached within the network. 7. Enter any name you wish in the “Port name” field and click “Next”. 8. Select the “Custom” option and click “Settings...”. 9. Enable the “Raw” option. 10. Enter “9100” in the “Port number” field and click “OK”. 11. Click “Next” and confirm with “Finish” and “Close”. 12.
Sharing a USB Printer If the printer is not displayed, you must first install the printer drivers for this device. Consult the documentation of your printer for instructions. 8. Click “Add”. The USB printer has been configured and can be used as a network printer. Setting Up a USB Printer in Other Operating Systems The names of entries or menus in other operating systems not described above may be slightly different than the terms we use here. • • As the port type, select “Raw TCP”. • Enter “fritz.
Sharing a USB Printer Configuring a USB Printer with FRITZ!Box USB Remote Connection If you are using an all-in-one device or would like to use the convenience features of a USB printer connected to the FRITZ!Box, we recommend installing the FRITZ!Box USB remote connection software. The FRITZ!Box USB remote connection program can be installed on computers with Windows 8, Windows 7, Vista or XP (32- and 64-bit).
Sharing a USB Printer 4. Enable the USB remote connection for printers and select the option “printers (including all-in-one printers)”. For an all-in-one printer with a memory function, also enable the “USB storage media” option. For an all-in-one printer with a scanner function, also enable the “others (e.g. scanner)” option. 5. Click “Apply”. The FRITZ!Box USB remote connection is enabled. Using a USB Printer with FRITZ!Box USB Remote Connection 1.
FRITZ!NAS: Storage in the Home Network 16 FRITZ!NAS: Storage in the Home Network With FRITZ!NAS you can display the data on the storage media of your FRITZ!Box in a clearly arranged interface. All participants in the FRITZ!Box home network can start FRITZ!NAS in a web browser and use it as a platform to access music, images, videos and documents in the FRITZ!Box memory. 16.
Saving Energy with FRITZ!Box 17 Saving Energy with FRITZ!Box The FRITZ!Box combines a variety of devices in one device: VDSL and ADSL modem, WLAN router and media server. This means that you generally use much less power with the FRITZ!Box than you would with several separate devices. What is more, the FRITZ!Box saves energy by reducing processing power on standby and lowering the power consumption of idle functions. The FRITZ!Box also offers various settings for energy-saving operation.
Enabling Energy-Saving Mode for USB Hard Drives 17.2 Enabling Energy-Saving Mode for USB Hard Drives In the FRITZ!Box you can enable an energy-saving function for USB hard drives connected to the FRITZ!Box. When the energy-saving function is enabled, connected USB hard drives will be switched off when they are idle—as long as the hard drives support the energy-saving function. Enable the energy-saving function in the “Home Network > USB Devices” menu in the FRITZ!Box user interface.
Help in Case of Errors 18 Help in Case of Errors Here you can find assistance if no DSL connection is established, if the FRITZ!Box cannot be opened, or if errors occur with wireless LAN connections. For more help, see the AVM Knowledge Base in the Internet: service.avm.de/support/en. 18.1 DSL Connection Not Established If the “Power” LED keeps flashing, the FRITZ!Box cannot establish a DSL connection. Make sure the correct DSL variant (annex) is set in your FRITZ!Box. Set the DSL Variant (Annex) 1.
The User Interface Does Not Open 18.2 The User Interface Does Not Open If the FRITZ!Box user interface cannot be opened, this can have various causes. Work through the following steps in sequence until the error has been resolved. Enter http://fritz.box in the Web Browser Enter http://fritz.box in the web browser instead of fritz.box. Google Chrome, for instance, performs a Google search if the address of the FRITZ!Box is not known and entered incompletely. Restart the FRITZ!Box 1.
The User Interface Does Not Open Internet Explorer 1. Click the “Extras” button and select “Internet Options”. 2. On the “General” tab, click the “Clear History” button. 3. Enable the “Temporary Internet files” option and click “Delete”. Google Chrome 1. Click the Chrome menu (“Customize and Control Google Chrome” button) and select “History > Clear browsing data”. 2. Select “the beginning of time”, and below it only the option “Empty the cache”. 3. Click “Clear browsing data”.
The User Interface Does Not Open Internet Explorer 1. Click the “Extras” button and select “Internet Options”. 2. Switch to the “Connections” tab and click the “LAN settings” button. 3. If the “Use a proxy server for your LAN” option is enabled, click “Advanced”. Under “Exceptions” enter fritz.box and click “OK”. If no proxy server is used, click “Cancel”. Google Chrome Check whether the use of a proxy server is enabled. If so, enter fritz.box as an exception in the proxy server settings.
Cannot Establish a Wireless LAN Connection 3. Make sure that the computer obtains its IP address automatically (see page 104). 4. Clear all other connections between your FRITZ!Box and other network devices. 5. In the web browser, enter the address 169.254.1.1. 6. When the FRITZ!Box user interface is displayed, enable the DHCP server of the FRITZ!Box: In the user interface, select “Home Network > Network > Network Settings”.
Wireless LAN Connection Interrupted 5. Click “Apply”. 6. Remove the network cable and establish a connection via wireless LAN. Entering the Correct Network Key If you establish the wireless connection manually, enter the correct network key, which is found in the user interface of your FRITZ!Box: 18.4 1. Connect a computer to the FRITZ!Box with a network cable (see page 20). 2. Open the FRITZ!Box user interface (see page 29). 3. Select “WLAN > Security”. 4.
Wireless LAN Connection Interrupted Configure Automatic Radio Channel Selection Configure automatic selection of the radio channel in the FRITZ!Box. Then the FRITZ!Box will automatically select a radio channel with as little interference as possible. 1. Open the FRITZ!Box user interface (see page 29). 2. Select “WLAN > Radio Channel”. 3. Enable the option “Set radio channel settings automatically (recommended)” 4. Click “Apply”.
Taking FRITZ!Box Out of Operation 19 Taking FRITZ!Box Out of Operation In this chapter you receive tips and recommendations for taking the FRITZ!Box out of operation. Please also follow our instructions for the correct disposal of waste equipment on page 140. 19.1 Restoring Factory Settings When the factory settings are restored to the FRITZ!Box, all of the settings in the FRITZ!Box are restored to their condition upon delivery.
Restoring Factory Settings Save Data from Internal Memory 1. Open the FRITZ!Box user interface (see Opening the User Interface on page 29). 2. Select “FRITZ!NAS” in the menu of the FRITZ!Box. The FRITZ!NAS interface is opened. 3. Click with the mouse to select the data you want to save. 4. Click the “Copy FRITZ!NAS to My Device” icon in the FRITZ!NAS toolbar and confirm by clicking “OK”. The selected data are copied to a ZIP file in the download order you specified.
Uninstalling Supplementary Software 19.2 Uninstalling Supplementary Software Additional software for the FRITZ!Box is available on the web pages of AVM at avm.de/en/download. If you have installed supplementary programs on one or more computers, uninstall this software using the control panel of your Windows operating system. Uninstalling Programs in Windows 8 1. Press the Windows key time. and the X key at the same A menu is opened that contains all of the important functions of Windows 8. 2.
Uninstalling Supplementary Software Uninstalling Programs in Windows XP 1. Open “start > Control Panel > Add or Remove Programs”. Make sure that the “Change or Remove Programs” button is selected in the column at left. 2. Mark the AVM program you want to remove in the list of “Currently installed programs”. 3. Click the “Change/Remove” button. The program will be removed.
Technical Specifications 20 Technical Specifications Facts worth knowing: Here you will find comprehensive technical data on your FRITZ!Box 3390. 20.1 Ports and Interfaces • VDSL-/ADSL modem for use with ADSL/ADSL2/ADSL2+ in accordance with ITU G.992.1, ITU G.992.3, ITU G.992.5 (Annex B or J) or VDSL2 in accordance with ITU G.993.2 • Four LAN ports via RJ45 sockets (standard Ethernet, 10/100/1000 Base-T) • • Two USB host controllers (USB version 2.
User Interface and Display 20.3 20.4 User Interface and Display • Configuration and status messages via a web browser on a connected computer • Five LEDs indicate the condition of the device Physical Specifications • • • Dimensions (W x D x H): ca.
Customer Service 21 Customer Service Be it product documentation, frequently asked questions, tips or support: This chapter presents information on all important service topics. 21.1 Documentation on the FRITZ!Box To take advantage of all commands and features of your FRITZ!Box, consult the following documentation: Help In the FRITZ!Box user interface you can open the comprehensive Online Help by clicking the “Help” icon and the “Help” buttons.
Feedback on FRITZ!Box AVM Knowledge Base In our AVM Knowledge Base you can find answers to your questions and specific solutions to your problems. The AVM Knowledge Base is located in the “Service” area of the AVM web site: service.avm.de/support/en 21.3 Feedback on FRITZ!Box In various places in the user interface, the FRITZ!Box offers you the opportunity to send your concrete feedback to AVM. Your feedback helps us to continually improve the FRITZ!Box.
21.4 Assistance from the Support Team Should problems with your FRITZ!Box arise, we recommend taking the following steps: 1. If you have questions about starting operation of your FRITZ!Box, please consult the following chapters again: – Before You Connect the FRITZ!Box from page 11 – Connecting the FRITZ!Box from page 15 – Connecting the Computer to the FRITZ!Box from page 20 2. If you have any problems, seek first aid by consulting the chapter Help in Case of Errors from page 121.
3. Fill out the form and send it to AVM by clicking the “Submit support request” button. Our Support team will respond by e-mail as quickly as possible. 21.5 Manufacturer’s Warranty We offer a manufacturer’s warranty of 5 years on the hardware of this original product. The warranty period begins with the purchase date from the first end user. Compliance with the warranty period can be proven by submission of the original invoice or comparable documents.
Legal Notice Legal Notice This documentation and the software it describes are protected by copyright. AVM grants the nonexclusive right to use the software, which is supplied exclusively in object code format. The licensee may create only one copy of the software, which may be used exclusively for backup use. AVM reserves all rights that are not expressly granted to the licensee.
Declaration of CE Conformity The manufacturer AVM GmbH Alt-Moabit 95 D 10559 Berlin Germany herewith declares that the product FRITZ!Box 3390 ADSL WLAN router complies with the following directives: 1999/5/EC R&TTE Directive: Radio Equipment and Telecommunications Terminal Equipment 2009/125/EC EU directive: ecodesign requirements for energy-related products 2011/65/EU EU directive: on the restriction of the use of certain hazardous substances in electrical and electronic equipment The following norms
Disposal Information Disposal Information In accordance with European regulations, the FRITZ!Box 3390, as well as all devices and electronic components contained in the package, may not be disposed with household waste. Please bring FRITZ!Box 3390 to a collection point in your local community for the disposal of electric and electronic appliances after use. Symbol for the separate collection of electric and electronic devices Note the symbol for the separate collection of electric and electronic devices.
Drilling Template See the next page for a drilling template. Use the drilling template as a guide to mark the holes needed to mount the FRITZ!Box on a wall. Be sure to print out the page with the drilling template in its original size, or 100%. Do not enlarge it, adjust its size, reformat or rescale it in your printer settings.
Index A D access rules. . . . . . . . . . . . . . . . . . . . . . 64 advanced view . . . . . . . . . . . . . . . . . . . 31 ambient conditions. . . . . . . . . . . . . . . 133 analog extension . . . . . . . . . . . . . . . . . . 8 apps MyFRITZ!App . . . . . . . . . . . . . . . . . . 56 autochannel (wireless LAN) . . . . . . . . . 90 automatic error report . . . . . . . . . . . . 135 AVM Stick & Surf . . . . . . . . . . . . . . . . . . 25 declaration of CE conformity . . . . . . .
I FRITZ!Box user account configuring . . . . . . . . . . . . . . . . . . . 44 disabling . . . . . . . . . . . . . . . . . . . . . 50 forgotten password . . . . . . . . . . . . 51 ftpuser . . . . . . . . . . . . . . . . . . . . . . . 49 quick access . . . . . . . . . . . . . . . . . . 49 rights . . . . . . . . . . . . . . . . . . . . . . . . 47 FRITZ!NAS password protection . . . . . . . . . . 118 prerequisites. . . . . . . . . . . . . . . . . 118 starting . . . . . . . . . . . . . . . . . . . . .
M P manufacturer’s warranty. . . . . . . . . . . 137 media server . . . . . . . . . . . . . . . . . . . . 110 mobile network . . . . . . . . . . . . .18, 37, 79 MyFRITZ! configuring . . . . . . . . . . . . . . . . . . . 53 Internet access . . . . . . . . . . . . . . . . 47 personal cloud service . . . . . . . . . . 53 security . . . . . . . . . . . . . . . . . . . . . . 58 setting up an account. . . . . . . . . . . 54 using . . . . . . . . . . . . . . . . . . . . . . . . 55 MyFRITZ!App . . . . . . . . . .
software firmware . . . . . . . . . . . . . . . . . . . . . 59 uninstalling . . . . . . . . . . . . . . . . . . 130 standard view . . . . . . . . . . . . . . . . . . . . 31 starting operation, requirements for . . 11 Stick & Surf . . . . . . . . . . . . . . . . . . . . . . 25 storage (NAS) . . . . . . . . . . . . . . . . . . . 118 streaming. . . . . . . . . . . . . . . . . . . . . . . 110 support by e-mail . . . . . . . . . . . . . . . . . . . . 136 information in the Internet. . . . . . 134 switch . . . .
FRITZ!Box 3390 147
FRITZ!Box 3390 148
FRITZ!Box 3390 149
