Operation Manual

ManualsBrandsAVM ManualscomputerFRITZBox 6320 Cable

Installation,

Conﬁguration

and Operation

FRITZ!Box

6320 Cable

Summary of content (145 pages)

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FRITZ!Box 6320 Cable Installation, Configuration and Operation
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FBoxCable-6320-2-e.fm Seite 2 Freitag, 27. Mai 2011 3:21 15 Table of Contents Symbols and Highlighting . . . . . . . . . . . . . . . . . . . . . . . . 6 1 FRITZ!Box 6320 Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 1.1 1.2 1.3 An Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 LEDs . . . . . . . . . . . . . . . . . . . . . . .
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FBoxCable-6320-2-e.fm Seite 3 Freitag, 27. Mai 2011 3:21 15 7 Surf the Net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 8 Setting up the FRITZ!Box for Telephone Calls . . . . . . . . 30 8.1 8.2 8.3 Entering Internet Telephone Numbers . . . . . . . . . . . . . . . . . . . . . . . 30 Setting Up Connected Telephony Devices . . . . . . . . . . . . . . . . . . . . 31 Making and Answering Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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FBoxCable-6320-2-e.fm Seite 4 Freitag, 27. Mai 2011 3:21 15 12 FRITZ!Box as a WLAN Base Station. . . . . . . . . . . . . . . . . 72 12.1 12.2 12.3 12.4 12.5 WLAN Standards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Frequency Ranges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Increasing the Range of the WLAN Connection . .
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FBoxCable-6320-2-e.fm Seite 5 Freitag, 27. Mai 2011 3:21 15 Legal Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Legal Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118 Declaration of CE Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119 Disposal Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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FBoxCable-6320-2-e.fm Seite 6 Freitag, 27. Mai 2011 3:21 15 Symbols and Highlighting Symbols and emphasized texts are used to mark certain information in this manual. To improve your understanding of the manual, please take a moment to become familiar with these symbols and emphasized texts. Symbols This symbol designates information and tips that are useful in operating the FRITZ!Box. This symbol indicates important instructions that must be observed to avoid malfunctions.
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FBoxCable-6320-2-e.fm Seite 7 Freitag, 27. Mai 2011 3:21 15 FRITZ!Box 6320 Cable 1 FRITZ!Box 6320 Cable The FRITZ!Box is designed for operation at a cable connection. Thanks to the integrated cable modem, you can connect the FRITZ!Box directly to your cable socket. The FRITZ!Box thus connects your computers with the cable connection; when used as a WLAN access point, it does so wirelessly. All connected computers connect to the Internet over the FRITZ!Box.
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FBoxCable-6320-2-e.fm Seite 8 Freitag, 27. Mai 2011 3:21 15 An Overview directions. Channel bundling is possible in both directions. This allows for transmission rates of up to 220 Mbit/s in the receiving direction and sending at a rate of up to 120 Mbit/s. Telephone System and DECT Base Station You can connect an analog telephone, fax machine, or an analog answering machine to the “FON” port of the FRITZ!Box. Up to six cordless telephones can be registered at the integrated DECT base station.
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FBoxCable-6320-2-e.fm Seite 9 Freitag, 27. Mai 2011 3:21 15 Buttons IPv6 The FRITZ!Box 6320 Cable can be configured for IPv6. Thanks to the dual stack concept you can use IPv6 and IPv4 simultaneously. The FRITZ!Box 6320 Cable supports native IPv6 in case your Internet Service Provider offers a direct IPv6 link. IPv6 with various tunnel protocols can be used over IPv4 links. Firewall The FRITZ!Box is equipped with an integrated firewall.
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FBoxCable-6320-2-e.fm Seite 10 Freitag, 27. Mai 2011 3:21 15 LEDs DECT Button With the DECT button you can register cordless telephones on the FRITZ!Box (see page 17) and page misplaced cordless handsets (see page 55). 1.3 LEDs Five LEDs are built into the top of the FRITZ!Box 6320 Cable, which flash or light up to display various connection statuses and events.
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FBoxCable-6320-2-e.fm Seite 11 Freitag, 27. Mai 2011 3:21 15 Before You Connect the FRITZ!Box 2 2.1 2.2 Before You Connect the FRITZ!Box • Check the contents of your FRITZ!Box package. See the section Contents of the FRITZ!Box Package on page 11 for more information. • Make sure that the requirements for connecting and operating the FRITZ!Box have been met. See the section Requirements for Operation on page 11 for more information.
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FBoxCable-6320-2-e.fm Seite 12 Freitag, 27. Mai 2011 3:21 15 Security and Handling 2.3 Security and Handling Before installing and using the FRITZ!Box, please read the following security and handling instructions. Security and Handling When working with the FRITZ!Box 6320 Cable, be sure to observe the following security instructions in order to protect yourself and the FRITZ!Box from harm. • • Do not install the FRITZ!Box during an electrical storm. • Never let liquids get inside the FRITZ!Box.
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FBoxCable-6320-2-e.fm Seite 13 Freitag, 27. Mai 2011 3:21 15 Security and Handling • When connecting FRITZ!Box to your computer using a network cable, keep in mind that the cable can be no longer than 100m. • If you would like to establish wireless connections between the FRITZ!Box and the computer, position the FRITZ!Box at a central location. • Make sure to keep sufficient distance from potential sources of interference like microwave devices or electric devices with large metal housings.
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FBoxCable-6320-2-e.fm Seite 14 Freitag, 27. Mai 2011 3:21 15 Connecting FRITZ!Box 3 Connecting FRITZ!Box This chapter describes how you connect the FRITZ!Box in two steps. • • Installing at the Cable Connection from page 14 Connecting to Electrical Power from page 14 Note the additional instructions on connecting the FRITZ!Box in the section Security and Handling on page 12. 3.
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FBoxCable-6320-2-e.fm Seite 15 Freitag, 27. Mai 2011 3:21 15 Connecting to Electrical Power 1. Pick up the power supply unit included in the FRITZ!Box package. Use only this power supply unit for connecting to electrical power. 2. Connect the FRITZ!Box to the power supply unit. Insert the small plug into the power socket at the right edge of the socket strip on the FRITZ!Box. 3. Plug the other end into an AC power outlet.
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FBoxCable-6320-2-e.fm Seite 16 Freitag, 27. Mai 2011 3:21 15 Connecting Telephony Equipment to the FRITZ!Box 4 Connecting Telephony Equipment to the FRITZ!Box This chapter explains how to connect your telephony devices to the FRITZ!Box: • • • 4.
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FBoxCable-6320-2-e.fm Seite 17 Freitag, 27. Mai 2011 3:21 15 Registering Cordless (DECT) Telephones 4.2 Registering Cordless (DECT) Telephones Up to six cordless telephones can be registered on the FRITZ!Box. The cordless telephones must support the DECT standard. The DECT function of the FRITZ!Box is switched on automatically when the first cordless telephone is registered.
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FBoxCable-6320-2-e.fm Seite 18 Freitag, 27. Mai 2011 3:21 15 Connecting an IP Telephone 4.3 Connecting an IP Telephone Connect an IP telephone to the FRITZ!Box wirelessly over WLAN or by plugging it into a network port on the FRITZ!Box. Connecting an IP Telephone to the LAN Port of the FRITZ!Box IP telephones with a LAN port can be connected to the FRITZ!Box with a network cable. Connecting an IP telephone to the network port of the FRITZ!Box 1. Connect a network cable to the IP telephone. 2.
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FBoxCable-6320-2-e.fm Seite 19 Freitag, 27. Mai 2011 3:21 15 Connecting an IP Telephone Connecting an IP Telephone with the FRITZ!Box over WLAN IP telephones that support WLAN can be connected wirelessly to the FRITZ!Box via WLAN. Connecting an IP telephone with the FRITZ!Box over WLAN 1. Use your IP telephone to search for WLAN devices at your location. 2. Select the FRITZ!Box 6320 Cable from the list of WLAN devices found. 3. To establish a connection, enter the WLAN key of the FRITZ!Box.
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FBoxCable-6320-2-e.fm Seite 20 Freitag, 27. Mai 2011 3:21 15 Connecting the Computer to the FRITZ!Box 5 Connecting the Computer to the FRITZ!Box This chapter explains how to connect one or more computers with the FRITZ!Box. • • 5.1 Connecting Computers to the LAN Port from page 20 Connecting Computers Wirelessly over WLAN from page 21 Connecting Computers to the LAN Port Connecting a computer to a LAN port on the FRITZ!Box 1. Set aside the network cable (yellow) from the FRITZ!Box package. 2.
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FBoxCable-6320-2-e.fm Seite 21 Freitag, 27. Mai 2011 3:21 15 Connecting Computers Wirelessly over WLAN Connecting a Network Hub or Switch You can also connect a network hub or switch to the LAN port on the FRITZ!Box. Connecting FRITZ!Box to a network hub 1. Set aside the network cable (yellow) from the FRITZ!Box package. 2. Connect one end of the LAN cable to the uplink port (see glossary) of the network hub or network switch. 3.
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FBoxCable-6320-2-e.fm Seite 22 Freitag, 27. Mai 2011 3:21 15 Connecting Computers Wirelessly over WLAN • WLAN security settings In the FRITZ!Box WLAN security settings are enabled ex works. Before a computer can establish a wireless connection to the FRITZ!Box, the WLAN security settings of the FRITZ!Box must be transferred to the WLAN device. For more information on WLAN, see the section FRITZ!Box as a WLAN Base Station from page 72.
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FBoxCable-6320-2-e.fm Seite 23 Freitag, 27. Mai 2011 3:21 15 Connecting Computers Wirelessly over WLAN WPS with the PIN Method If your WLAN device supports WPS, but does not have a button to start the push method nor any possibility to enable it in its control software, use the PIN method to establish the WLAN connection. You can choose between two methods: • • the FRITZ!Box specifies the PIN or the WLAN device specifies the PIN. The FRITZ!Box Specifies the PIN 1. Open the FRITZ!Box user interface.
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FBoxCable-6320-2-e.fm Seite 24 Freitag, 27. Mai 2011 3:21 15 Connecting Computers Wirelessly over WLAN 6. Now start the control software of the WLAN device. The program outputs a PIN for establishing a connection. 7. Enter this PIN in the FRITZ!Box user interface. 8. Click “Start WPS”. The WLAN LED on the FRITZ!Box flashes slowly, indicating that the WPS procedure has begun. Now a secure WLAN connection is being established between the FRITZ!Box and the WLAN device.
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FBoxCable-6320-2-e.fm Seite 25 Freitag, 27. Mai 2011 3:21 15 Connecting Computers Wirelessly over WLAN If you would like to establish a WLAN connection using the preset values, then your WLAN device must support the WPA encryption procedure. 1. Start the WLAN software. 2. Enter the following values for the connection between the FRITZ!Box and the WLAN device: SSID (name of the WLAN radio network) FRITZ!Box 6320 Cable Encryption methods WPA (TKIP) or WPA2 (AES-CCMP) 3.
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FBoxCable-6320-2-e.fm Seite 26 Freitag, 27. Mai 2011 3:21 15 The FRITZ!Box User Interface 6 The FRITZ!Box User Interface The FRITZ!Box has a user interface you can open in a web browser on your computer. In the user interface you can set up the FRITZ!Box, switch functions enable or disable and receive information on the FRITZ!Box and on your connections. This chapter describes how to: 6.1 • • open the user interface on the computer (page 26).
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FBoxCable-6320-2-e.fm Seite 27 Freitag, 27. Mai 2011 3:21 15 Protecting the User Interface with a Password 6.2 Protecting the User Interface with a Password You can protect the user interface of the FRITZ!Box with a password. The password will be requested every time the user interface is opened. This protects the settings of your FRITZ!Box from unauthorized access. We strongly recommend setting up and using password protection for the user interface.
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FBoxCable-6320-2-e.fm Seite 28 Freitag, 27. Mai 2011 3:21 15 Saving the FRITZ!Box Settings 6.3 Saving the FRITZ!Box Settings All of the settings you configure in your FRITZ!Box can be saved in a file on your computer. With this file you can restore the settings in your FRITZ!Box at any time. You can also load the saved settings to another FRITZ!Box as long as it is the same FRITZ!Box model. Saving and Restoring Settings 1. Open the FRITZ!Box user interface (see the section page 26). 2.
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FBoxCable-6320-2-e.fm Seite 29 Freitag, 27. Mai 2011 3:21 15 Surf the Net 7 Surf the Net Once the FRITZ!Box has been installed on the cable connection, the FRITZ!Box connects with the cable network and thus with the Internet. The Internet connection can be used by any computer connected to the FRITZ!Box. 1. Start a web browser on your computer. 2. Enter in the address field the URL of the web page you would like to visit, for instance www.avm.de/en.
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FBoxCable-6320-2-e.fm Seite 30 Freitag, 27. Mai 2011 3:21 15 Setting up the FRITZ!Box for Telephone Calls 8 Setting up the FRITZ!Box for Telephone Calls Set up your FRITZ!Box for telephone calls by working through the following steps: • • 8.1 Enter your Internet numbers in the FRITZ!Box (page 30). Once you have entered your telephone numbers, configure all of the connected telephony devices in the FRITZ!Box user interface (page 31).
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FBoxCable-6320-2-e.fm Seite 31 Freitag, 27. Mai 2011 3:21 15 Setting Up Connected Telephony Devices 8.2 Setting Up Connected Telephony Devices Set up telephones and other telephony devices you connected to the FRITZ!Box in the FRITZ!Box user interface. For instructions on how to connect telephony devices to the FRITZ!Box, read from the page 16. During configuration you must define the following settings, depending on the type of device: • The telephone number the device uses to place external calls.
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FBoxCable-6320-2-e.fm Seite 32 Freitag, 27. Mai 2011 3:21 15 Making and Answering Calls 8.3 Making and Answering Calls Once you have set up your telephones, you can establish external telephone calls and accept incoming calls. A telephone places external calls using the telephone number you defined for outgoing calls. For incoming calls a telephone reacts only to calls to those telephone numbers you assigned to the telephone.
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FBoxCable-6320-2-e.fm Seite 33 Freitag, 27. Mai 2011 3:21 15 FRITZ!Box as Internet Access Point 9 FRITZ!Box as Internet Access Point The FRITZ!Box connects computers in your home network with the Internet. This chapter explains the possibilities offered by using the FRITZ!Box as an Internet access point and how to take advantage of them. 9.
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FBoxCable-6320-2-e.fm Seite 34 Freitag, 27. Mai 2011 3:21 15 Port Forwarding: Making Computers Accessible from the Internet Setting Up the Internet Filter in the FRITZ!Box The Internet filter is available only when the FRITZ!Box is connected with the cable connection. 9.2 1. Open the FRITZ!Box user interface (page 26). 2. Select the “Internet / Filter” menu. 3. Set up the Internet filter. Consult the Online Help available in the FRITZ!Box user interface for more information.
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FBoxCable-6320-2-e.fm Seite 35 Freitag, 27. Mai 2011 3:21 15 Dynamic DNS: Name Instead of IP Address Access Address of the FRITZ!Box If you have enabled the ports in the FRITZ!Box, other users can access your server at the IP address assigned to FRITZ!Box by the Internet Service Provider. This is a public IP address. Here is how to determine the public IP address of the FRITZ!Box: 1. Open the FRITZ!Box user interface (page 26). 2. Enable the expert settings in the “System / Expert Mode” menu. 3.
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FBoxCable-6320-2-e.fm Seite 36 Freitag, 27. Mai 2011 3:21 15 Remote Access over HTTP Setting up Dynamic DNS in the FRITZ!Box 9.4 1. Open the FRITZ!Box user interface (page 26). 2. Make sure that the expert mode is enabled in the “System / Expert Mode” menu. 3. Select the “Internet / Permit Access” menu. 4. Select the “Dynamic DNS” page and set up Dynamic DNS. Consult the Online Help available in the FRITZ!Box user interface for more information.
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FBoxCable-6320-2-e.fm Seite 37 Freitag, 27. Mai 2011 3:21 15 Prioritization: Right of Way for Internet Access Categories for Prioritization There are three categories for prioritization: “Real-time applications”, “Prioritized applications” and “Background applications”. The categories are explained below. Real-time Applications This category is suitable for applications with high demands on transmission speed and reaction times (for example, Internet telephony, IPTV, video on demand).
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FBoxCable-6320-2-e.fm Seite 38 Freitag, 27. Mai 2011 3:21 15 Prioritization: Right of Way for Internet Access • If multiple network applications are assigned to the “Prioritized applications” category, then they must share the available capacity. Background Applications This category is suitable for applications that do not require any high transmission speed and which are not time-critical (for example, peer-to-peer services or automatic updates).
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FBoxCable-6320-2-e.fm Seite 39 Freitag, 27. Mai 2011 3:21 15 VPN: Remote Access to the Home Network Setting up Prioritization in the FRITZ!Box In order to use prioritization, the Expert Mode must be enabled in the user interface of the FRITZ!Box 9.6 1. Make sure that the expert mode is enabled in the “System / Expert Mode” menu. 2. Prioritization is set up in the “Internet / Prioritization”menu.
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FBoxCable-6320-2-e.fm Seite 40 Freitag, 27. Mai 2011 3:21 15 VPN: Remote Access to the Home Network Setting up VPN in the FRITZ!Box 1. Open the FRITZ!Box user interface. 2. Make sure that the expert mode is enabled in the “System / Expert Mode” menu. 3. Select the “Internet / Permit Access” menu. 4. Select the “VPN” page. 5. See the Online Help of the FRITZ!Box to set up VPN. What Is VPN? VPN stands for Virtual Private Network.
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FBoxCable-6320-2-e.fm Seite 41 Freitag, 27. Mai 2011 3:21 15 VPN: Remote Access to the Home Network of company headquarters via VPN. Both of the locations securely connected over VPN must have an Internet connection at their disposal. Security through a VPN A VPN fulfills the following security requirements for data transmission: • • • Authenticity Confidentiality Integrity Authenticity Authenticity ensures that no unauthorized users can access the local network via VPN.
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FBoxCable-6320-2-e.fm Seite 42 Freitag, 27. Mai 2011 3:21 15 VPN: Remote Access to the Home Network The original packet is encrypted and authenticated before repacking. New IP header IP header Data Original packet IP header Data Tunnel packet encrypted • The IP addresses of the destination and the sender in the new IP header are the public IP addresses of the two VPN parties in the Internet. Only the new IP header can be read in the Internet in clear text.
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FBoxCable-6320-2-e.fm Seite 43 Freitag, 27. Mai 2011 3:21 15 IPv6: The New Internet Protocol Supplementary Software for VPN All of the information required for a VPN is saved in a configuration file. The terminals involved in any VPN must receive this file. If an individual computer is integrated into a network via a VPN, the computer must have a VPN client installed. • “Configure FRITZ!Box VPN Connection” Wizard AVM provides the “Configure FRITZ!Box VPN” software for creating configuration files.
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FBoxCable-6320-2-e.fm Seite 44 Freitag, 27. Mai 2011 3:21 15 IPv6: The New Internet Protocol • IPv6 and IPv4 can be used at the same time. For simultaneous use the FRITZ!Box uses dual stack and dual stack lite. • The FRITZ!Box supports two kinds of IPv6 connections: native IPv6 and IPv6 with a tunnel protocol. Native IPv6 means that IPv6 is supported directly at the connection. • For IPv6 the FRITZ!Box offers a completely closed firewall to protect against unwanted data from the Internet.
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FBoxCable-6320-2-e.fm Seite 45 Freitag, 27. Mai 2011 3:21 15 IPv6: The New Internet Protocol Testing the IPv6 Connection Once you have set up the FRITZ!Box and your computer for IPv6, in the Windows operating systems you can test whether configuration was successful using the “ping”command. Test the IPv6 connection between the computer and the FRITZ!Box: 1. Press the Windows key and the R key on the keyboard at the same time. The “Run” window opens. 2.
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FBoxCable-6320-2-e.fm Seite 46 Freitag, 27. Mai 2011 3:21 15 IPv6: The New Internet Protocol dress, even though multiple devices are operated in the home network. This restriction is no longer required with IPv6. In the IPv6 range the provider assigns not just a single address, but an entire subnet containing at least 264 addresses. This means that every station in the home network can also receive a globally valid IP address. It also simplifies many of the configuration issues raised with NAT.
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FBoxCable-6320-2-e.fm Seite 47 Freitag, 27. Mai 2011 3:21 15 IPv6: The New Internet Protocol • One or more consecutive blocks with a value of 0 are abbreviated by ::. This abbreviation can be used only once within a single IPv6 address.
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FBoxCable-6320-2-e.fm Seite 48 Freitag, 27. Mai 2011 3:21 15 IPv6: The New Internet Protocol IPv6 Addresses from the Internet Service Provider When an Internet Service Provider assigns IPv6 addresses, it assigns an entire subnetwork to the end customer. The network address of the subnetwork is called the prefix. The subnetwork must allow for at least 264 IPv6 addresses. This means that the assigned prefix can be no longer than 64 bits.
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FBoxCable-6320-2-e.fm Seite 49 Freitag, 27. Mai 2011 3:21 15 IPv6: The New Internet Protocol The first 16 bits of a ULA are always fd00. ULAs are designed exclusively for communication in the local network. User data can also be transmitted using ULAs. IPv6 Addresses with Special Properties When IPv6 is used, each network interface generally receives several IPv6 addresses. Each address has its own properties, which can be identified from the first bits (the “prefix”).
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FBoxCable-6320-2-e.fm Seite 50 Freitag, 27. Mai 2011 3:21 15 FRITZ!Box as a Telephone System 10 FRITZ!Box as a Telephone System The FRITZ!Box is a telephone system for Internet telephony. This chapter describes various convenience functions of the telephone system: 10.
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FBoxCable-6320-2-e.fm Seite 51 Freitag, 27. Mai 2011 3:21 15 Setting up the FRITZ!Box Answering Machine If the number of a caller or someone called is entered in the FRITZ!Box telephone book, the call list will display the name from the telephone book. Numbers that are not saved in the telephone book can be added to the telephone book from the call list. The call list can be stored as a CSV file. CSV files can be opened in programs like spreadsheet software. 10.
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FBoxCable-6320-2-e.fm Seite 52 Freitag, 27. Mai 2011 3:21 15 Setting up the FRITZ!Box Answering Machine Enabling Additional Functions and Switching Off the Answering Machine All configured answering machines are displayed in the FRITZ!Box user interface under “Telephony / Telephony Devices”. Here you can disable or delete answering machines and enable additional functions. For instance, you can enable the “Send messages via e-mail” setting for each answering machine.
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FBoxCable-6320-2-e.fm Seite 53 Freitag, 27. Mai 2011 3:21 15 Setting up the FRITZ!Box Answering Machine The Answering Machine Menu Main menu 1 Play back messages If no messages are available, you will hear two short audio signals and return to the main menu.
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FBoxCable-6320-2-e.fm Seite 54 Freitag, 27. Mai 2011 3:21 15 Setting up FRITZ!Box Fax Reception 10.3 Setting up FRITZ!Box Fax Reception With the FRITZ!Box you can receive faxes without having to connect a fax machine. The fax machine automatically forwards faxes received to one or multiple e-mail addresses, which you can define in the FRITZ!Box. 1. Open the FRITZ!Box user interface (see page 26). 2. Click “Settings” and select “Advanced Settings / Telephony / Telephony Devices”. 3.
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FBoxCable-6320-2-e.fm Seite 55 Freitag, 27. Mai 2011 3:21 15 Paging or Deregistering Cordless Telephones 10.5 Paging or Deregistering Cordless Telephones You can use this function if you have at least one DECT cordless telephone registered on the FRITZ!Box. For instructions on how to register a cordless telephone on the FRITZ!Box, see page 17. Paging Cordless Telephones If you have misplaced a cordless telephone, you can find it by using a paging call: 1. Briefly press the DECT button of the FRITZ!Box.
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FBoxCable-6320-2-e.fm Seite 56 Freitag, 27. Mai 2011 3:21 15 Setting Up Call Diversion 10.6 Setting Up Call Diversion You can configure call diversion settings in the FRITZ!Box. Call diversion forwards incoming telephone calls, for instance, to an external telephone number. Call Diversion Settings You can configure multiple call diversion modes with different settings. Depending on the setting, a call diversion forwards all calls or only certain calls.
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FBoxCable-6320-2-e.fm Seite 57 Freitag, 27. Mai 2011 3:21 15 Saving Costs with Dialing Rules All configured call diversion settings can be viewed in the user interface of the FRITZ!Boxin the “Telephony / Call Diversion” menu. All call diversion settings can be disabled or deleted here. 10.7 Saving Costs with Dialing Rules In the FRITZ!Box you can set up dialing rules. A dialing rule determines which telephone number the FRITZ!Box uses for outgoing calls in a certain number range.
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FBoxCable-6320-2-e.fm Seite 58 Freitag, 27. Mai 2011 3:21 15 Setting Up Do Not Disturb • Block telephone numbers for incoming calls: If you block a number for incoming calls, the FRITZ!Box will no longer accept any calls from this telephone number – provided that the caller did not suppress her or his number. In this way you can block connections from unwanted callers. You can also set up a call block for all callers who do not transmit their telephone numbers (anonymous callers).
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FBoxCable-6320-2-e.fm Seite 59 Freitag, 27. Mai 2011 3:21 15 Setting Up the Alarm Turning Do Not Disturb On/Off 1. Open the FRITZ!Box user interface (see page 26). 2. Select the “System / Night Service / Do Not Disturb” menu. 3. Enable the “Do Not Disturb active” option and define the time period during which the telephones should not be able to ring every day. 4. Save your settings by clicking “Apply”. Do Not Disturb is now enabled.
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FBoxCable-6320-2-e.fm Seite 60 Freitag, 27. Mai 2011 3:21 15 Baby Monitor 10.11 Baby Monitor The “Baby Monitor” function can be used with any telephones connected to the FRITZ!Box. When the baby monitor is enabled, your telephone automatically calls a previously specified telephone number whenever the volume in the room reaches a defined level. If the telephone is in the same room as your child, you can use this function to monitor its sleep.
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FBoxCable-6320-2-e.fm Seite 61 Freitag, 27. Mai 2011 3:21 15 Network Devices in the FRITZ!Box Home Network 11 Network Devices in the FRITZ!Box Home Network All network devices connected with the FRITZ!Box comprise a network. Network devices include, for instance, computers, game consoles and smartphones. The devices can be connected with the FRITZ!Box by cable or wirelessly. This chapter describes the network settings in the FRITZ!Box and how you can change them.
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FBoxCable-6320-2-e.fm Seite 62 Freitag, 27. Mai 2011 3:21 15 Network Settings in the FRITZ!Box There is an entry in the network overview for each user and each network device. The columns have the following meanings: Icon Each name is preceded by a green LED if the device is actively connected with the FRITZ!Box, but currently not using the Internet connection. Any device using the Internet connection appears with a green-blue globe icon in front of its name.
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FBoxCable-6320-2-e.fm Seite 63 Freitag, 27. Mai 2011 3:21 15 Network Settings in the FRITZ!Box Starting the Computer – Wake On LAN The editing mode for network devices that are connected with the FRITZ!Box via a network (LAN) port includes the “Start Computer” button. Use this button to start computers that support Wake On LAN. With the Wake on LAN function you can start computers in your FRITZ!Box via the Internet.
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FBoxCable-6320-2-e.fm Seite 64 Freitag, 27. Mai 2011 3:21 15 Network Settings in the FRITZ!Box IP Address in the FRITZ!Box Upon delivery the FRITZ!Box is assigned the following IP address: 192.168.178.1 If you would like to change the IP address, please read through the following sections. When Does It Make Sense to Change the IP Address? You should change the IP address of the FRITZ!Box if the following apply to your network: • You have an existing local IP network, one subnet with several computers.
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FBoxCable-6320-2-e.fm Seite 65 Freitag, 27. Mai 2011 3:21 15 Network Settings in the FRITZ!Box Only one DHCP server may be active within any network. Assigning the IP addresses via the DHCP server ensures that all of the computers connected with the FRITZ!Box are located in the same IP network. The computers can receive their IP addresses from the DHCP server only if the setting “Obtain an IP address automatically” is enabled in the their IP settings.
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FBoxCable-6320-2-e.fm Seite 66 Freitag, 27. Mai 2011 3:21 15 Network Settings in the FRITZ!Box Changing Network Settings In order to change the network settings of the FRITZ!Box, the Expert Mode must be enabled in the user interface: 1. Select the “System / Expert Mode” menu and enable “Show expert settings”. 2. Select the “Home Network / Network” menu. 3. Select the “Network Settings” page. 4. Click the “IP Addresses” button. The “IP Settings” page is opened. 5.
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FBoxCable-6320-2-e.fm Seite 67 Freitag, 27. Mai 2011 3:21 15 Obtaining an IP Address Automatically 11.2 Obtaining an IP Address Automatically The FRITZ!Box has its own DHCP server, which assigns IP addresses to the connected computers. The connected computers must be configured such that they can receive their IP addresses automatically. The steps for checking and adjusting this option differ among the operating systems. See the relevant section for your operating system.
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FBoxCable-6320-2-e.fm Seite 68 Freitag, 27. Mai 2011 3:21 15 Obtaining an IP Address Automatically Properties of the Internet protocol (TCP/IP) 7. Confirm your selection by clicking “OK”. Repeat steps 5 through 7 for the “Internet Protocol Version 6 (TCP/IPv6)” as well. The computer now receives an IP address from the FRITZ!Box. Obtaining an IP Address Automatically in Windows Vista 1. Click the “Start” button in the task bar and select the “Control Panel / Network and Sharing Center”. 2.
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FBoxCable-6320-2-e.fm Seite 69 Freitag, 27. Mai 2011 3:21 15 Obtaining an IP Address Automatically Properties of the Internet protocol (TCP/IP) 7. Confirm your selection by clicking “OK”. If necessary, repeat steps 5 through 7 for the “Internet Protocol Version 6 (TCP/IPv6)” as well. The computer now receives an IP address from the FRITZ!Box. Obtaining an IP Address Automatically in Windows XP 1.
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FBoxCable-6320-2-e.fm Seite 70 Freitag, 27. Mai 2011 3:21 15 Obtaining an IP Address Automatically Properties of the Internet protocol (TCP/IP) 5. Confirm your selection by clicking “OK”. The computer now receives an IP address from the FRITZ!Box. Obtaining an IP Address Automatically in Mac OS X 1. Select the “System Preferences” in the Apple menu. 2. In the “System Preferences” window, click the “Network” icon. 3.
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FBoxCable-6320-2-e.fm Seite 71 Freitag, 27. Mai 2011 3:21 15 Obtaining an IP Address Automatically Obtaining an IP Address Automatically in Linux For comprehensive information and tips on the topic of network settings in Linux, see, for example: http://www.linux.org/docs/ldp/NET3-4-HOWTO-5.
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FBoxCable-6320-2-e.fm Seite 72 Freitag, 27. Mai 2011 3:21 15 FRITZ!Box as a WLAN Base Station 12 FRITZ!Box as a WLAN Base Station The FRITZ!Box supports WLAN (Wireless Local Area Network) technology. In this chapter you will learn how you can use WLAN with the FRITZ!Box. • • • • • 12.
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FBoxCable-6320-2-e.fm Seite 73 Freitag, 27. Mai 2011 3:21 15 WLAN Standards IEEE 802.11b With a maximum throughput rate of 11 Mbit/s, this is the oldest WLAN standard. Older WLAN devices of the first generation can communicate with the FRITZ!Box using 802.11b. However, if the WLAN device supports newer standards such as 802.11g, the latest standard should be used. IEEE 802.11g This is currently the most common WLAN standard. It communicates with a maximum of 54 Mbit/s gross in the 2.
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FBoxCable-6320-2-e.fm Seite 74 Freitag, 27. Mai 2011 3:21 15 WLAN Standards 3. Open the “WLAN / Radio Channel” menu and select “Adjust radio channel settings” to make the desired changes. Make a note of which standards the WLAN devices in your network are compatible with and then adjust the FRITZ!Box settings according to the following information: • Your radio network integrates only WLAN devices that are compatible with one or both of the following standards: 802.11n 802.
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FBoxCable-6320-2-e.fm Seite 75 Freitag, 27. Mai 2011 3:21 15 Security The Standard for Security IEEE 802.11i The WPA2 security mechanism is defined in the IEEE 802.11i standard. WPA2 is an extension of the familiar security mechanism WPA (Wi-Fi Protected Access). The main feature of the extension of WPA to WPA2 is the AESCCMP encryption process.
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FBoxCable-6320-2-e.fm Seite 76 Freitag, 27. Mai 2011 3:21 15 Security Encryption The most important security setting is encryption. The FRITZ!Box supports the security mechanisms WPA (Wi-Fi Protected Access) and WPA2. WPA and WPA2 provide for authentication while the connection is being established. For this a WPA password must be defined in your FRITZ!Box. The WPA password must be between 8 and 63 characters. We recommend a length of at least 20 characters.
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FBoxCable-6320-2-e.fm Seite 77 Freitag, 27. Mai 2011 3:21 15 Frequency Ranges • • Select the WPA mode “WPA (TKIP)” or “WPA+WPA2”. Replace the WPA network key with a new, unique value. Wireless Network Name (SSID) In the factory settings of the FRITZ!Box, the name of the wireless network (SSID) is set to “FRITZ!Box 6320 Cable”. It may occur that an additional device with the same network name is located in the vicinity of your FRITZ!Box. Therefore we recommend changing the preset radio network name. 12.
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FBoxCable-6320-2-e.fm Seite 78 Freitag, 27. Mai 2011 3:21 15 Frequency Ranges Should interference in a WLAN persist, the first step should be to select a different channel. WLAN Autochannel With the WLAN Autochannel function, the FRITZ!Box automatically searches for the channel subject to the least interference.
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FBoxCable-6320-2-e.fm Seite 79 Freitag, 27. Mai 2011 3:21 15 Increasing the Range of the WLAN Connection 12.4 Increasing the Range of the WLAN Connection The range of a WLAN radio network is influenced by various external circumstances.
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FBoxCable-6320-2-e.fm Seite 80 Freitag, 27. Mai 2011 3:21 15 Setting Up Night Service for WLAN 12.5 Setting Up Night Service for WLAN In the FRITZ!Box you can set up night service for the WLAN radio network. Then the FRITZ!Box switches to hibernation at specified times and turns off the radio network.
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FBoxCable-6320-2-e.fm Seite 81 Freitag, 27. Mai 2011 3:21 15 Help in Case of Errors 13 Help in Case of Errors This chapter provides assistance if you are not able to open the user interface of your FRITZ!Boxor are having problems with the WLAN connection. For more comprehensive help, see the AVM knowledge database in the Internet, which can be accessed at the following address: www.avm.de/en/service/FAQs 13.
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FBoxCable-6320-2-e.fm Seite 82 Freitag, 27. Mai 2011 3:21 15 The User Interface Does Not Open Checking the Cable Connections The user interface of the FRITZ!Box does not appear in the window of your web browser. Possible cause The cable connections are not secure. Remedy Make sure that all cable connections are plugged in securely. Checking Name Resolution The user interface of the FRITZ!Box cannot be opened by entering fritz.box. Possible cause The name resolution of the FRITZ!Box is not working.
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FBoxCable-6320-2-e.fm Seite 83 Freitag, 27. Mai 2011 3:21 15 The User Interface Does Not Open If you still cannot open the user interface by entering fritz.box or 192.168.178.1, use the fixed IP address of the FRITZ!Box as described on page 86. Disabling Dial-Up Connections The user interface is not opened; a window for a dial-up connection appears instead. Possible cause The browser must use the network connection between the computer and FRITZ!Box when the user interface is opened.
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FBoxCable-6320-2-e.fm Seite 84 Freitag, 27. Mai 2011 3:21 15 The User Interface Does Not Open The checkmark will be removed and Internet Explorer will switch to online operation. Checking Proxy Settings The user interface does not appear in the window of your web browser. Possible cause The proxy settings of the web browser prevent the user interface from being opened.
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FBoxCable-6320-2-e.fm Seite 85 Freitag, 27. Mai 2011 3:21 15 The User Interface Does Not Open Checking the CGI Settings The user interface does not appear in the window of your web browser. Possible cause The execution of CGI scripts is disabled in the web browser. Remedy Configure the web browser so that the execution of scripts is allowed in the user interface. Using the example of the Internet Explorer 8: 1. Select the “Security” settings page under “Tools / Internet Options... ”. 2.
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FBoxCable-6320-2-e.fm Seite 86 Freitag, 27. Mai 2011 3:21 15 The User Interface Does Not Open Checking the Security Software The user interface cannot be displayed in the web browser. Possible cause Security software is blocking access to the user interface. Remedy Security software like firewalls can prevent access to the user interface of the FRITZ!Box. Configure exceptions for the FRITZ!Box in all of the enabled security software.
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FBoxCable-6320-2-e.fm Seite 87 Freitag, 27. Mai 2011 3:21 15 Cannot Establish a WLAN Connection The FRITZ!Box user interface opens. Once you have reached the FRITZ!Box user interface again, you should check the FRITZ!Box settings and correct them if necessary. 13.2 Cannot Establish a WLAN Connection If you are not able to establish a WLAN connection between your computer and the FRITZ!Box, then please undertake the following measures to seek the source of the error and resolve it.
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FBoxCable-6320-2-e.fm Seite 88 Freitag, 27. Mai 2011 3:21 15 Cannot Establish a WLAN Connection Announcing the Name of the Radio Network The WLAN device cannot find the wireless network of the FRITZ!Box. Possible cause The name of the wireless network of the FRITZ!Box is concealed. Remedy In the WLAN settings of the FRITZ!Box, enable the “Announce name of the radio network ” option. 1.
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FBoxCable-6320-2-e.fm Seite 89 Freitag, 27. Mai 2011 3:21 15 Cannot Establish a WLAN Connection 3. Enter fritz.box in the address field. 4. Click on the “Ports” area on the overview page and select “WLAN” or select the “WLAN” menu in the navigation bar on the left. 5. Open the “WLAN / Security” menu . 6. Click the “Apply” button. A window with the WLAN security settings will be displayed. Print out the page by clicking the “Print Page” button. 7.
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FBoxCable-6320-2-e.fm Seite 90 Freitag, 27. Mai 2011 3:21 15 Cannot Establish a WLAN Connection If the attempt to connect to the WLAN using the non-encrypted connection is not successful either, check the installation of the WLAN device and contact the manufacturer of the WLAN device if necessary. Enable WLAN encryption again after completing the tests. Follow the steps listed above and then enable the kind of encryption that was previously configured.
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FBoxCable-6320-2-e.fm Seite 91 Freitag, 27. Mai 2011 3:21 15 Cannot Establish a WLAN Connection To set the radio channel in the user interface, your computer must be connected with the FRITZ!Box by network cable or wirelessly. If your computer is connected via WLAN, continue with Step 2 of the instructions below. In this case, note that the existing WLAN connection is interrupted as soon as you apply the changed settings. Afterward you have to reconnect your computer with the FRITZ!Box. 1.
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FBoxCable-6320-2-e.fm Seite 92 Freitag, 27. Mai 2011 3:21 15 Configuration and Operation on the Telephone 14 Configuration and Operation on the Telephone Many of the FRITZ!Box functions and features can be configured and used over telephones connected to the FRITZ!Box. Only tone-dialing (dual-tone multifrequency = DTMF) telephones can be used in configuration and operation. 14.1 Symbols and Acknowledgement Tones Symbols for Actions on the Telephone Icon Action M Dial a number.
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FBoxCable-6320-2-e.fm Seite 93 Freitag, 27. Mai 2011 3:21 15 Configuring by Telephone 14.2 Configuring by Telephone Restoring Factory Settings All of the settings in the FRITZ!Box can be reset to their condition upon delivery by restoring the factory settings. All settings you made in the FRITZ!Box are deleted when the factory settings are restored. This is also true for the configured Internet connection.
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FBoxCable-6320-2-e.fm Seite 94 Freitag, 27. Mai 2011 3:21 15 Configuring by Telephone Enabling Do Not Disturb for a Specific Period r801s ss Defines the start and end of the period during which do not disturb is enabled on the extension “FON”. Example: Do Not Disturb should be enabled from 8:00 p.m. until 7:00 a.m. daily. Enter “2000” for and “0700” for . r91ss Saves the settings. r811s6s Enables do not disturb on the extension “FON”. r91ss Save your settings.
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FBoxCable-6320-2-e.fm Seite 95 Freitag, 27. Mai 2011 3:21 15 Configuring by Telephone Switching the Alarm On and Off You can use the telephones connected to the FRITZ!Box as alarms. The alarm can be set individually and enabled or disabled at any time. Configuring the Alarm for a Telephone N Pick up the handset. r881ss Defines the time at which the telephone with the specified internal telephone number will ring.
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FBoxCable-6320-2-e.fm Seite 96 Freitag, 27. Mai 2011 3:21 15 Configuring by Telephone Setting Up Call Diversion With call diversion you can divert incoming calls. The calls are diverted to an external telephone line or to a certain telephone connected with your FRITZ!Box. If your telephony provider supports direct diversion of incoming calls, calls will be diverted by your provider. Otherwise the FRITZ!Box establishes a second connection to divert the call.
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FBoxCable-6320-2-e.fm Seite 97 Freitag, 27. Mai 2011 3:21 15 Configuring by Telephone Disabling Call Diversion for All Incoming Calls N Pick up the handset. Enter one of the following three key sequences: s21ssr Disables call diversion immediately. s61ssr Disables delayed call diversion. s67ssr Disables a call diversion on busy setting. Q Wait for the positive acknowledgement tone. O Hang up the handset.
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FBoxCable-6320-2-e.fm Seite 98 Freitag, 27. Mai 2011 3:21 15 Configuring by Telephone Disabling Call Diversion for the Outgoing Telephone Number N Pick up the handset. Enter one of the following three key sequences: s21sr Disables a call diversion immediate. s61sr Disables delayed call diversion. s67sr Disables a call diversion on busy setting. Q Wait for the positive acknowledgement tone. O Hang up the handset.
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FBoxCable-6320-2-e.fm Seite 99 Freitag, 27. Mai 2011 3:21 15 Configuring by Telephone Disabling Call Diversion for a Certain Telephone Number N Pick up the handset. Enter one of the following three key sequences: s21ssr Disables a call diversion immediate. s61ssr Disables delayed call diversion. s67ssr Disables a call diversion on busy setting. Q Wait for the positive acknowledgement tone. O Hang up the handset.
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FBoxCable-6320-2-e.fm Seite 100 Freitag, 27. Mai 2011 3:21 15 Configuring by Telephone Disabling Call Diversion for the Analog Extension N Pick up the handset. r401ss Disables call diversion. r91ss Save your settings. O Hang up the handset. CLIR for One Call (Case by Case) On the analog extension of the “FON”, when you make a call you can define that during this call your telephone number will not be transmitted to the other caller. This function is called "CLIR (case by case)".
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FBoxCable-6320-2-e.fm Seite 101 Freitag, 27. Mai 2011 3:21 15 Operation at the Telephone Disabling Automatic Outside Dialing N Pick up the handset. r11s0s Dial the sequence shown at left. Automatic outside dialing will be disabled. r91ss Save your settings. O Hang up the handset. Enabling Automatic Outside Dialing 14.3 N Pick up the handset. r11s1s Dial the sequence shown at left. Automatic outside dialing will be enabled. r91ss Save your settings. O Hang up the handset.
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FBoxCable-6320-2-e.fm Seite 102 Freitag, 27. Mai 2011 3:21 15 Operation at the Telephone Making Internal Calls All calls conducted between telephones connected to the FRITZ!Box are internal telephone calls. Internal calls are free of charge. Dialing Internal Calls N Pick up the handset. ss ber of a telephone.
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FBoxCable-6320-2-e.fm Seite 103 Freitag, 27. Mai 2011 3:21 15 Operation at the Telephone Transferring: Forwarding Calls Internally You can transfer a call to another telephone connected with the FRITZ!Box. Transferring Calls Call 1 You are talking to caller 1. P R Press the Hold button. Caller 1 is now on hold. ss Call caller 2: Select ss and the internal telephone number of a telephone.
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FBoxCable-6320-2-e.fm Seite 104 Freitag, 27. Mai 2011 3:21 15 Operation at the Telephone Accepting or Rejecting Waiting Calls on an Analog Extension When the “call waiting” function is switched on, you hear a signal whenever you receive an external call during an active telephone conversation. You can then accept the call within 30 seconds. If you do not accept the call, it will be rejected.
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FBoxCable-6320-2-e.fm Seite 105 Freitag, 27. Mai 2011 3:21 15 Operation at the Telephone Three-Party Conference Call FRITZ!Box allows you to hold telephone conferences with two other people at once. A conference call can involve one other internal participant and one external participant, or two external participants. Conducting a Three-Party Conference Call N Pick up the handset.
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FBoxCable-6320-2-e.fm Seite 106 Freitag, 27. Mai 2011 3:21 15 Operation at the Telephone Alternating Between Calls During a telephone call you can establish a connection to a second party. You can alternate between the two parties as often as you like. Alternating Between Calls Call 1 You are talking with party 1. P R Press the Hold (“R”) button. M Call party 2. • Dial an external telephone number, • or dial ss and an internal telephone number.
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FBoxCable-6320-2-e.fm Seite 107 Freitag, 27. Mai 2011 3:21 15 Operation at the Telephone Ending Hold O The waiting party hangs up and you continue the call with the other party. or R1 You end the call with party 2 by dialing the keypad sequence at left. The conversation with party 1 is resumed. or O K P You can end the active call by hanging up the handset. Your phone rings. As soon as you pick up the receiver you are connected with the waiting party 1.
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FBoxCable-6320-2-e.fm Seite 108 Freitag, 27. Mai 2011 3:21 15 Operation at the Telephone Consultation / Hold Call 2 P If party 2 accepts the call, you can conduct the conversation. R If party 2’s line is busy or the call is not answered, press the Hold button again to return to call 1. R1 Use this keypad sequence to return from call 2 back to call 1. Call 1 is now active again. If you only press the Hold button, the connection to caller 2 remains on hold until caller 2 hangs up.
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FBoxCable-6320-2-e.fm Seite 109 Freitag, 27. Mai 2011 3:21 15 Operation at the Telephone Enabling Baby Monitor N Pick up the handset or activate the speaker phone function of your telephone. We recommend using a device with a speaker phone function. s4 Enables the baby monitor. : Sound level at which a call is triggered. Enter a numeral between 1 (the most sensitive setting) and 8. s r Q : The telephone number to be called.
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FBoxCable-6320-2-e.fm Seite 110 Freitag, 27. Mai 2011 3:21 15 Operation at the Telephone Using Keypad Shortcuts Keypad sequence are strings of characters and numerals that are entered on the telephone in order to control the services and features for your Internet telephone numbers. For information about which keypad sequences you can use, contact your network operator. Entering Keypad Sequences on an Extension with Automatic Outside Dialing N Pick up the handset.
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FBoxCable-6320-2-e.fm Seite 111 Freitag, 27. Mai 2011 3:21 15 Taking FRITZ!Box out of Operation 15 Taking FRITZ!Box out of Operation In this chapter you receive tips and recommendations for taking the FRITZ!Box out of operation, for instance, because you would like to deploy a newer model of the FRITZ!Box. • • • 15.
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FBoxCable-6320-2-e.fm Seite 112 Freitag, 27. Mai 2011 3:21 15 Clearing Cable Connections 15.2 Clearing Cable Connections LAN Port If the computer is connected to the LAN port on the FRITZ!Box by network cable, simply remove the network cable. If computers are connected to the FRITZ!Box via a network hub or switch, remove the network cable between the FRITZ!Box and the network hub or switch.
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FBoxCable-6320-2-e.fm Seite 113 Freitag, 27. Mai 2011 3:21 15 Technical Specifications 16 Technical Specifications The following pages present an overview of the technical specifications: • • • • • 16.1 Ports and Interfaces (page 113) Router Functions (page 113) User Interface and Display (page 114) Physical Specifications (page 114) Cable (page 114) Ports and Interfaces • Cable port cable modem compliant with EuroDOCSIS 3.0, downward compatible with EuroDOCSIS 1.0, 1.1 and 2.
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FBoxCable-6320-2-e.fm Seite 114 Freitag, 27. Mai 2011 3:21 15 User Interface and Display 16.3 16.4 User Interface and Display • Settings and status messages via a web browser on a connected computer • Five LEDs indicate the condition of the device Physical Specifications • • • • • • Dimensions (WxDxH): approx.
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FBoxCable-6320-2-e.fm Seite 115 Freitag, 27. Mai 2011 3:21 15 Customer Service 17 Customer Service This chapter contains information on all important service themes. Be it product documentation, FAQs, support or replacement parts, the following chapter offers further assistance: • • • 17.
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FBoxCable-6320-2-e.fm Seite 116 Freitag, 27. Mai 2011 3:21 15 Support from the Support Team The videos can be viewed at the following address: www.avm.de/en/service/FRITZ_Clips Frequently Asked Questions (FAQs) We would like to make our products as easy to use as possible. If you still have problems, sometimes you need just a tip to resolve them. In our FAQs you will find answers to the questions users ask about our products most often. The FAQs can be viewed at the following address: www.avm.
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FBoxCable-6320-2-e.fm Seite 117 Freitag, 27. Mai 2011 3:21 15 Support from the Support Team Support by E-mail You can send us an English-language e-mail request at any time using the “Service” area of our web site. The “Service” area can be reached at: www.avm.de/en/service 1. Select the product for which you need support from the “Support” area. 2. Click the “Mail Form” link to open the e-mail form. 3. Fill out the form in English. 4. Send it to AVM by clicking the “Send” button.
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FBoxCable-6320-2-e.fm Seite 118 Freitag, 27. Mai 2011 3:21 15 Legal Documentation Legal Documentation Legal Notice This documentation and the software it describes are protected by copyright. AVM grants the nonexclusive right to use the software, which is supplied exclusively in object code format. The licensee may create only one copy of the software, which may be used exclusively for backup use. AVM reserves all rights that are not expressly granted to the licensee.
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FBoxCable-6320-2-e.fm Seite 119 Freitag, 27.
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FBoxCable-6320-2-e.fm Seite 120 Freitag, 27. Mai 2011 3:21 15 Disposal Information In accordance with European regulations and the Waste Electrical and Electronic Equipment Act (WEEE), the FRITZ!Box 6320 Cable, as well as all devices and electronic components contained in the package, may not be disposed with household waste. Please bring these to a collection point in your local community for the disposal of electric and electronic appliances.
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FBoxCable-6320-2-e.fm Seite 121 Freitag, 27. Mai 2011 3:21 15 Glossary bandwidth management Bandwidth management distributes the available bandwidth of an Internet connection among various Internet applications. The bandwidth management of the FRITZ!Box ensures that the speech quality during telephone calls over the Internet is not reduced by surfing activity. The FRITZ!Box adjusts all uploads and downloads to the currently available bandwidth.
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FBoxCable-6320-2-e.fm Seite 122 Freitag, 27. Mai 2011 3:21 15 the air interface between a mobile handset and its base station, and supports both voice transmission and data transmission with flexible transfer speeds. DECT defines the air interface between a mobile handset and its base station, and supports both voice transmission and data transmission with flexible transfer speeds.
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FBoxCable-6320-2-e.fm Seite 123 Freitag, 27. Mai 2011 3:21 15 Glossary user and inquires about the corresponding IP address at a DNS server known to the service. If a DNS server cannot answer the inquiry itself, it can inquire about the IP address (DNS resolution) at other DNS servers. If the Domain Name Service receives negative information from the DNS server (domain name not known), it can send inquiries to other DNS servers it knows or return a corresponding error message to the user.
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FBoxCable-6320-2-e.fm Seite 124 Freitag, 27. Mai 2011 3:21 15 Glossary dynamic IP address A dynamic IP address is an IP address valid only for the duration of one Internet or network session. Every computer participating in the Internet must have a uniquely assigned public IP address. Since only a limited number of such IP addresses is available, they must be used sparingly. That is why most of the Internet participants who dial in to the Internet receive a dynamic IP address.
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FBoxCable-6320-2-e.fm Seite 125 Freitag, 27. Mai 2011 3:21 15 Glossary fixed IP address Fixed IP addresses are IP addresses (see glossary) which are permanently assigned to a PC or another device like a network printer. Assigning fixed IP addresses makes sense in cases where a PC is always supposed to be accessible at a certain address (for instance, a web server or e-mail server).
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FBoxCable-6320-2-e.fm Seite 126 Freitag, 27. Mai 2011 3:21 15 Glossary Hub A hub is a device that is used to connect network devices to each other, for instance through an Ethernet. Network devices are connected to each other in a star network, with each network device connected to the hub. There are no direct connections between the network devices. A hub can either send or receive data. Received data are sent to all connected devices. All connected devices share the data throughput.
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FBoxCable-6320-2-e.fm Seite 127 Freitag, 27. Mai 2011 3:21 15 Glossary IPv4 short for Internet Protocol version 4 IPv4 is currently the conventional Internet protocol. IPv4 addresses are 32 bits long, such that IPv4 offers an address space of 232 IP addresses, or just over four billion. The latest estimates suggest that the last IPv4 addresses will be assigned by the beginning of 2012. The successor protocol to IPv4 is IPv6.
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FBoxCable-6320-2-e.fm Seite 128 Freitag, 27. Mai 2011 3:21 15 Glossary NAT abbreviation for Network Address Translation NAT is a technique used within IPv4 networks. NAT is used in routers to replace the address information in data packets with new address information. A typical application for NAT is routers that connect local networks with the Internet. In local networks, every network device has a private IP address, while generally there is only one public IP address available for the Internet.
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FBoxCable-6320-2-e.fm Seite 129 Freitag, 27. Mai 2011 3:21 15 Glossary The Internet protocol allots 16 bits for the specification of the port number. Thus a total of 65,535 different port numbers can be specified. Ports up to port number 1,024 are reserved for special system applications and typical Internet applications.
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FBoxCable-6320-2-e.fm Seite 130 Freitag, 27. Mai 2011 3:21 15 Glossary plication cases are quite simple as long as the settings of the router or the firewall already contain rules with a corresponding preconfiguration. private IP address Private IP addresses are used for PCs and other network devices within local IPv4 networks.
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FBoxCable-6320-2-e.fm Seite 131 Freitag, 27. Mai 2011 3:21 15 Glossary subnetwork A local IP network can consist of one subnetwork or be divided into multiple subnetworks. The division into subnetworks is performed when the local IP network is configured. The subnetworks of a local IP network are also IP networks (see glossary). switch A switch is a device that connects multiple network devices with each other, for instance through an Ethernet.
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FBoxCable-6320-2-e.fm Seite 132 Freitag, 27. Mai 2011 3:21 15 Glossary Service Provider. These may include the account data for the Internet connection, Internet telephone numbers and login data for Internet telephony, or both. The Internet Service Provider saves the data to be transmitted on what is called an Auto Configuration Server (ACS). When the FRITZ!Box is connected with the broadband line (for instance, DSL), the data can be transferred automatically from the ACS to the FRITZ!Box.
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FBoxCable-6320-2-e.fm Seite 133 Freitag, 27. Mai 2011 3:21 15 Glossary UPnP abbreviation for Universal Plug and Play (UPnP) UPnP is an extension of the Microsoft Plug & Play standard that allows devices to network globally and to exchange services – without a central server or computer. UPnP allows devices from all kinds of manufacturers (stereo systems, routers, printers, house controls) to be controlled via an IP-based network (see glossary), with or without central control through a gateway.
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FBoxCable-6320-2-e.fm Seite 134 Freitag, 27. Mai 2011 3:21 15 Glossary Using a Virtual Private Network it is possible to use all network applications of the company network even from distant locations. This means it is possible to use the advantages of the network even over large geographical distances. VPN facilitates optimum information flow without delay throughout the entire company, even to offices in other locations.
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FBoxCable-6320-2-e.fm Seite 135 Freitag, 27. Mai 2011 3:21 15 Glossary networks, it is important that the Internet Service Provider support what is known as the SIP standard. SIP is the current standard defined for VoIP by the IETF (Internet Engineering Task Force). WLAN abbreviation for Wireless Local Area Network The term WLAN designates the industry standard for wireless local networks passed by the Institute of Electrical and Electronics Engineers (IEEE) in 1997 under the title IEEE 802.11.
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FBoxCable-6320-2-e.fm Seite 136 Freitag, 27. Mai 2011 3:21 15 Index A computer. . . . . . . . . . . . . . . . . . . . . 20 electrical power . . . . . . . . . . . . . . . 14 fax machine . . . . . . . . . . . . . . . . . . 16 IP telephone . . . . . . . . . . . . . . . . . . 18 LEDs . . . . . . . . . . . . . . . . . . . . . . . . 10 network hub/switch . . . . . . . . . . . . 21 telephone . . . . . . . . . . . . . . . . . . . . 16 WLAN . . . . . . . . . . . . . . . . . . . . . . . .
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FBoxCable-6320-2-e.fm Seite 137 Freitag, 27. Mai 2011 3:21 15 F handset registration . . . . . . . . . . . . . . . 17 help customer service . . . . . . . . . . . . . 115 FAQs . . . . . . . . . . . . . . . . . . . . . . . 116 manual . . . . . . . . . . . . . . . . . . . . . 115 support team . . . . . . . . . . . . . . . . 116 user interface . . . . . . . . . . . . . . . . 115 videos . . . . . . . . . . . . . . . . . . . . . . 115 home network . . . . . . . . . . . . . . . . . . . . 61 see network HTTPS. .
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FBoxCable-6320-2-e.fm Seite 138 Freitag, 27. Mai 2011 3:21 15 N R network changing settings . . . . . . . . . . . . . . 66 connecting . . . . . . . . . . . . . . . . . . . 20 factory settings . . . . . . . . . . . . . . . . 63 IP settings . . . . . . . . . . . . . . . . . . . . 63 network hub/switch . . . . . . . . . . . . 21 network overview . . . . . . . . . . . . . . 61 network settings . . . . . . . . . . . . . . . 61 prioritization . . . . . . . . . . . . . . . . . . 36 UPnP settings . . . . . . . .
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FBoxCable-6320-2-e.fm Seite 139 Freitag, 27. Mai 2011 3:21 15 T W technical specifications . . . . . . . . . . . 113 telephone connecting . . . . . . . . . . . . . . . . . . . 16 telephone book. . . . . . . . . . . . . . . . . . . 50 telephone number block . . . . . . . . . . . . . . . . . . . . . . . . 57 Internet telephone number . . . . . . 30 telephony alarm . . . . . . . . . . . . . . . . . . . . . . . . 59 answering machine . . . . . . . . . . . . 51 call block . . . . . . . . . . . . . . . . . . .
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