FRITZ!Box-e.book Seite 2 Donnerstag, 8. Juli 2004 9:37 09 FRITZ!Box This manual and the software it describes are protected by copyright. The manual and software as presented are the object of a license agreement and may be used only in accordance with the license conditions. The licensee bears all risk in regard to hazards and impairments of quality which may arise in connection with the use of this product.
FRITZ!Box-e.book Seite 3 Donnerstag, 8. Juli 2004 9:37 09 Contents 1 1.1 1.2 1.3 1.4 2 2.1 2.2 2.3 2.4 2.5 3 3.1 3.2 3.3 This Is FRITZ!Box 7 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Operation Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 FRITZ!Box LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . .
FRITZ!Box-e.book Seite 4 Donnerstag, 8. Juli 2004 9:37 09 7 7.1 7.2 7.3 4 Information, Updates and Support 57 Sources of Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Assistance from AVM Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
FRITZ!Box-e.book Seite 5 Donnerstag, 8. Juli 2004 9:37 09 Typographical Conventions The following highlighting and icons are used to designate important information: The hand indicates important instructions that must be observed to avoid malfunctions. FRITZ! marks useful hints to assist you in working with the product. The table below explains the highlighting used in this manual.
FRITZ!Box-e.book Seite 6 Donnerstag, 8. Juli 2004 9:37 09 Safety Instructions Observe the following instructions to protect yourself from physical harm. 6 ! Do not open the FRITZ!Box housing. The device contains hazardous components and should only be opened by authorized repair technicians. ! Never let liquids get inside the FRITZ!Box. Otherwise, electric shocks or short circuits may result. ! Do not install FRITZ!Box during an electrical storm.
FRITZ!Box-e.book Seite 7 Donnerstag, 8. Juli 2004 9:37 09 This Is FRITZ!Box 1 This Is FRITZ!Box FRITZ!Box is a DSL modem for fast and easy Internet access. All you have to do to go online is connect FRITZ!Box with the computer and with the DSL line and configure an Internet connection. FRITZ!Box is equipped with two LAN ports and one USB port, so that up to three computers can be connected. Each connected computer can establish an Internet connection over FRITZ!Box.
FRITZ!Box-e.book Seite 8 Donnerstag, 8. Juli 2004 9:37 09 Package Contents 1.1 Package Contents The box contains: ! FRITZ!Box ! one power supply unit ! one USB cable (white) ! one network cable (red) ! one DSL cable (black) Use the DSL cable to connect FRITZ!Box to the DSL line.
FRITZ!Box-e.book Seite 9 Donnerstag, 8. Juli 2004 9:37 09 Operation Requirements 1.2 Operation Requirements In order to operate FRITZ!Box, you must have the following: ! one DSL Line: city network providers, Standard ITU G.992.
FRITZ!Box-e.book Seite 10 Donnerstag, 8. Juli 2004 9:37 09 FRITZ!Box LEDs 1.
FRITZ!Box-e.book Seite 11 Donnerstag, 8. Juli 2004 9:37 09 Technical Specifications 1.4 Technical Specifications ! approximate dimensions: 160 x 122 x 31 mm ! DSL modem in accordance with the ITU G.992.1 Annex A or B standard (depending on the model) ! one USB port (USB version 1.
FRITZ!Box-e.book Seite 12 Donnerstag, 8. Juli 2004 9:37 09 Starting FRITZ!Box Operation 2 Starting FRITZ!Box Operation This chapter describes the various possibilities for connecting and installing FRITZ!Box. This includes: ! mounting FRITZ!Box ! connecting FRITZ!Box to the mains and to DSL ! connecting FRITZ!Box to the computer You can connect FRITZ!Box to your computer by means of a network cable or a USB cable. These kinds of connections can be combined when multiple computers are connected. 2.
FRITZ!Box-e.book Seite 13 Donnerstag, 8. Juli 2004 9:37 09 Connecting to the Power Supply and to DSL 2.2 Connecting to the Power Supply and to DSL First connect FRITZ!Box to the power supply and to DSL. For this step you need the power supply unit and the black DSL cable. Perform the following steps: 1. Connect FRITZ!Box to the power supply using the power supply unit. Use only the mains adapter included with delivery. The use of other adapters may cause malfunctions.
FRITZ!Box-e.book Seite 14 Donnerstag, 8. Juli 2004 9:37 09 Connecting FRITZ!Box to the USB Port of a Computer After connecting FRITZ!Box to DSL, the connection between the device and the DSL line is synchronized (training). This procedure can take up to 15 minutes. As soon as the connection to the DSL line is ready for operation, the “Power” LED stops flashing and stays lit. 2.
FRITZ!Box-e.book Seite 15 Donnerstag, 8. Juli 2004 9:37 09 Installing FRITZ!Box in Windows XP Pick up the USB cable and insert the flat plug into a free USB port on your computer. 4. Then insert the square connector into the socket labeled “ ” on FRITZ!Box. FRITZ!Box USB cable Connecting FRITZ!Box to the USB port of a computer 5. The Windows XP “Add New Hardware Wizard” starts. Follow the instructions displayed on the screen. 6. A message appears: “New network device installed”.
FRITZ!Box-e.book Seite 16 Donnerstag, 8. Juli 2004 9:37 09 Installing FRITZ!Box in Windows Me Installing FRITZ!Box in Windows Me Insert the FRITZ!Box CD in your CD-ROM drive to start the Installation Help automatically. Follow the instructions in the Installation Help to install FRITZ!Box at your computer’s USB port. Perform the following steps to install FRITZ!Box without using the Installation Help: 1. Connect FRITZ!Box to the power supply and to DSL as described on page 13. 2.
FRITZ!Box-e.book Seite 17 Donnerstag, 8. Juli 2004 9:37 09 Installing FRITZ!Box in Windows 2000 5. Windows Me detects a new plug-and-play device to be installed. Follow the instructions displayed on the screen. Keep your Windows CD ready. 6. When asked: “What would you like to do?”, select the option “Automatic search for a better driver (Recommended).”. The drivers for FRITZ!Box are installed. 7. Conclude the installation by clicking “Finish”.
FRITZ!Box-e.book Seite 18 Donnerstag, 8. Juli 2004 9:37 09 Installing FRITZ!Box in Windows 2000 Pick up the USB cable and insert the flat plug into a free USB port on your computer. 4. Then insert the square connector into the socket labeled “ ” on FRITZ!Box. FRITZ!Box USB cable Connecting FRITZ!Box to the USB port of a computer 5. The Windows 2000 Hardware Wizard starts automatically. Follow the instructions displayed on the screen. 6.
FRITZ!Box-e.book Seite 19 Donnerstag, 8. Juli 2004 9:37 09 Installing FRITZ!Box in Windows 98 FRITZ!Box is now connected and ready for operation. You can only connect to the Internet if Internet access is configured on the computer. See the section ”Online with FRITZ!Box“ from page 24 for information about how to configure an Internet connection. Installing FRITZ!Box in Windows 98 Insert the FRITZ!Box CD in your CD-ROM drive to start the Installation Help automatically.
FRITZ!Box-e.book Seite 20 Donnerstag, 8. Juli 2004 9:37 09 Installing FRITZ!Box in Windows 98 FRITZ!Box USB cable Connecting FRITZ!Box to the USB port of a computer 5. Windows 98 detects a new plug-and-play device to be installed. Follow the instructions displayed on the screen. Keep your Windows CD ready. 6. When asked: “What do you want Windows to do?”, select the option “Search for the best driver for your device. (Recommended).” 7.
FRITZ!Box-e.book Seite 21 Donnerstag, 8. Juli 2004 9:37 09 Connecting FRITZ!Box to the LAN Port 8. If you are asked which driver you want to install, choose the option “The updated driver (Recommended) AVM FRITZ!Box” and click “Next” twice. The drivers for FRITZ!Box are installed. 9. Conclude the installation by clicking “Finish”. If FRITZ!Box is installed correctly, the “USB” LED on the device will be lit up. When the computer is restarted, FRITZ!Box is connected and ready for operation.
FRITZ!Box-e.book Seite 22 Donnerstag, 8. Juli 2004 9:37 09 Connecting FRITZ!Box to the LAN Port FRITZ!Box Network cable Connecting FRITZ!Box to a computer’s network adapter If FRITZ!Box is connected correctly, the “LAN” LED on the device will be lit up. FRITZ!Box is now connected and ready for operation. No additional driver installation is necessary on the computer.
FRITZ!Box-e.book Seite 23 Donnerstag, 8. Juli 2004 9:37 09 Connecting FRITZ!Box to a Network Hub or Switch 2.5 Connecting FRITZ!Box to a Network Hub or Switch To connect a network to FRITZ!Box so that multiple computers can connect to DSL, the red network cable is required. Follow the instructions below: 1. Connect FRITZ!Box to the power supply and to DSL as described on page 13. 2.
FRITZ!Box-e.book Seite 24 Donnerstag, 8. Juli 2004 9:37 09 Online with FRITZ!Box 3 Online with FRITZ!Box Once you have connected the FRITZ!Box, all you have to do is configure an Internet connection before going online. Use the FRITZ!web DSL software included in the package to set up the Internet connection. Alternatively, use your Internet Service Provider’s Internet access software or a Windows XP broadband connection.
FRITZ!Box-e.book Seite 25 Donnerstag, 8. Juli 2004 9:37 09 Set up Internet Connections 4. The FRITZ!DSL welcome screen appears. Confirm with “Next”. 5. Specify the folder in which you want to install FRITZ!DSL on your computer. Confirm with “Next”. 6. The next step is to specify the program folder for FRITZ!DSL in the Start menu. Confirm with “Next”. The system files are copied into the specified folder and the DSL software is installed on your computer.
FRITZ!Box-e.book Seite 26 Donnerstag, 8. Juli 2004 9:37 09 Dial an Internet Connection Dial an Internet Connection Proceed as follows to establish a connection to the Internet: 1. Start your browser. The connection to the Internet is dialed. A FRITZ!web DSL connection is active; data transfer is taking place You can keep the FRITZ!web DSL status window in the foreground of the screen so that your connections can be monitored at all times.
FRITZ!Box-e.book Seite 27 Donnerstag, 8. Juli 2004 9:37 09 Going Online with Other Access Software or a Windows XP Broadband Connection The “Start”, “Stop” and “Timer” buttons allow you to dial up and clear connections and to toggle the “Inactivity Timeout” option. Click with the right mouse button anywhere in the program interface to open the context menu and take advantage of additional commands and settings.
FRITZ!Box-e.book Seite 28 Donnerstag, 8. Juli 2004 9:37 09 Setting up FRITZ!Box for Multiple-Workplace Operation 4. In the “Internet Connection” window, select the option “Connect using a broadband connection that requires a user name and password”. Then click “Next”. 5. Enter a name for the new connection and confirm by clicking “Next”. 6. Enter your Internet account information. Every Internet Service Provider requires that this information be entered in a certain sequence.
FRITZ!Box-e.book Seite 29 Donnerstag, 8. Juli 2004 9:37 09 Setting up FRITZ!Box for Multiple-Workplace Operation The “FRITZ!Box Overview” window If an error message appears rather than the window, see the tip section from page 40 for suggestions on how to resolve the problem. 4. Click the “Internet Connection” command. 5. Activate the option “FRITZ!Box provides an Internet connection that can be shared (router)”. 6.
FRITZ!Box-e.book Seite 30 Donnerstag, 8. Juli 2004 9:37 09 Dial an Internet Connection Dial an Internet Connection No further steps are necessary to establish an Internet connection. Simply start an Internet browser on any of the computers connected to FRITZ!Box and start surfing the Net! Do not use any Internet access software, as this software and the router will dial connections to the Internet at the same time.
FRITZ!Box-e.book Seite 31 Donnerstag, 8. Juli 2004 9:37 09 Configuring FRITZ!Box 4 Configuring FRITZ!Box A user interface is provided for the configuration of FRITZ!Box as a DSL router. If you use FRITZ!Box as a DSL modem, you do not need to make any changes in the user interface. In the user interface you can change the FRITZ!Box settings and view information about the FRITZ!Box status. To open the FRITZ!Box user interface, start your Internet browser and enter the address “fritz.box” or “192.168.178.1”.
FRITZ!Box-e.book Seite 32 Donnerstag, 8. Juli 2004 9:37 09 FRITZ!Box FRITZ!Box This page presents information about the current status of FRITZ!Box. The window is divided into three areas: FRITZ!Box Overview The “FRITZ!Box Overview” area displays whether FRITZ!Box is connected with DSL. It also shows whether FRITZ!Box is connected to computers by means of the LAN or USB port.
FRITZ!Box-e.book Seite 33 Donnerstag, 8. Juli 2004 9:37 09 Event Log The ‘Port Forwarding’ Button When FRITZ!Box is configured as a router (this is the default setting), programs on your computer or LAN cannot be accessed from the Internet.
FRITZ!Box-e.book Seite 34 Donnerstag, 8. Juli 2004 9:37 09 System Settings System Settings On this page you can update the firmware, restore the factory settings to FRITZ!Box and open the “Advanced Settings” area. Updating the Firmware Use these buttons to update the FRITZ!Box firmware. Proceed as follows to update the firmware: Load the new firmware on your computer: 1. Go to the AVM home page (www.avm.de/en), select “Download” and then “FTP Server”.
FRITZ!Box-e.book Seite 35 Donnerstag, 8. Juli 2004 9:37 09 System Settings A message appears announcing that the update has been successfully completed. During the update procedure the “Info” LED flashes. It goes out when the update has been completed. This process may take several minutes. As soon as the update has been completed, FRITZ!Box is restarted and immediately ready for operation. Restoring Factory Settings Click this button to restore the settings that were active when FRITZ!Box was delivered.
FRITZ!Box-e.book Seite 36 Donnerstag, 8. Juli 2004 9:37 09 System Settings Depending on the port used to connect the respective computer to FRITZ!Box, the following values must be set: Line settings Address USB IP address: Subnet mask: Default gateway: DNS server: 192.168.179.20 255.255.255.0 192.168.179.1 192.168.179.1 LAN A IP address: 192.168.181.2 through 250 255.255.255.0 192.168.181.1 192.168.181.
FRITZ!Box-e.book Seite 37 Donnerstag, 8. Juli 2004 9:37 09 Removing FRITZ!Box 5 Removing FRITZ!Box Follow the instructions below to remove FRITZ!Box: If FRITZ!Box is connected to the computer’s LAN port or to a network hub, all you need to do is remove the network cable and uninstall FRITZ!DSL. If FRITZ!Box was installed at the computer's USB port, proceed as described in the following sections. 5.
FRITZ!Box-e.book Seite 38 Donnerstag, 8. Juli 2004 9:37 09 Uninstallation in Windows Me and 98 5.2 Uninstallation in Windows Me and 98 Note that FRITZ!Box must be connected to the computer’s USB port when the USB driver is removed. Proceed as follows to remove the USB driver of FRITZ!Box in Windows Me/98: 1. Open “Start / Settings / Control Panel / System”. 2. Click on the “Device Manager” settings page. 3. In the “Network adapters” section, select the “AVM FRITZ!Box” entry. 4.
FRITZ!Box-e.book Seite 39 Donnerstag, 8. Juli 2004 9:37 09 Removing the FRITZ!DSL Software 5.4 Removing the FRITZ!DSL Software Removing FRITZ!DSL in Windows XP Proceed as follows to remove the FRITZ!DSL software package in Windows XP: 1. Open “start / Control Panel / Add or Remove Programs”. Make sure that the “Change or Remove Programs” button is selected in the column to the left. 2. Select the “AVM FRITZ!DSL” entry from the list of “Currently installed programs”. 3.
FRITZ!Box-e.book Seite 40 Donnerstag, 8. Juli 2004 9:37 09 Guidebook 6 Guidebook The guidebook contains detailed instructions on the following subjects: ! Setting the IP address ! Access to remote computers or devices ! Errors Opening the User Interface ! DHCP Server ! Using FRITZ!Box with an Apple Computer ! Using FRITZ!Box in Linux ! Linking Up the Cable Network 6.1 Setting the IP Address FRITZ!Box is equipped with its own DHCP server.
FRITZ!Box-e.book Seite 41 Donnerstag, 8. Juli 2004 9:37 09 Setting the IP Address 3. Select “Internet Protocol (TCP/IP)” in the list of items used in this network connection and click “Properties”. 4. Activate the options “Obtain an IP address automatically” and “Obtain DNS server address automatically”. Properties of the Internet protocol (TCP/IP) 5. Confirm your selection by clicking “OK”. The computer now receives an IP address from FRITZ!Box.
FRITZ!Box-e.book Seite 42 Donnerstag, 8. Juli 2004 9:37 09 Setting the IP Address TCP/IP binding to a network adapter 4. Activate the option “Obtain an IP address automatically”. “Obtain an IP address automatically” option in Windows Me/98 5. On the “DNS Configuration” settings page, activate the “Disable DNS” option. “Disable DNS” option in Windows Me/98 6. Confirm your selection by clicking “OK”. The computer now receives an IP address from FRITZ!Box.
FRITZ!Box-e.book Seite 43 Donnerstag, 8. Juli 2004 9:37 09 Setting the IP Address Obtaining an IP Address Automatically in Windows 2000 Proceed as follows in Windows 2000: 1. Select “Start / Settings / Network and Dial-Up Connections”. 2. Double-click to select the LAN connection with the network adapter bound to FRITZ!Box. 3. Click the “Properties” button. 4. Double-click to select “Internet Protocol (TCP/IP)” in the list of network components.
FRITZ!Box-e.book Seite 44 Donnerstag, 8. Juli 2004 9:37 09 Access to Remote Computers or Devices “Obtain an IP address automatically” option in Windows 2000 6. Confirm your selection by clicking “OK”. The computer now receives an IP address from FRITZ!Box. 6.2 Access to Remote Computers or Devices If several computers are connected to FRITZ!Box, you have access to any folders, drives or devices enabled for network sharing.
FRITZ!Box-e.book Seite 45 Donnerstag, 8. Juli 2004 9:37 09 Determining the IP Address Windows XP or 2000 at the USB Port 1. Click “Start / Run”. 2. Enter “cmd” in the input field and confirm by clicking “OK”. A cursor prompt appears. 3. Enter “ipconfig /all”. 4. Look for the section in which “AVM FRITZ!Box” is listed under “Description”. Make a note of the IP address listed there. Windows XP or 2000 at the LAN Port 1. Click “Start / Run”. 2.
FRITZ!Box-e.book Seite 46 Donnerstag, 8. Juli 2004 9:37 09 Accessing a Connected Computer 3. Select the network card used to connect the computer with FRITZ!Box. Make a note of the IP address listed there. Accessing a Connected Computer See the Windows Help for information about how to release folders or devices for network sharing. Proceed as follows to access the folders or devices that have been enabled for network sharing on a computer connected to FRITZ!Box: 1. Click “Start / Run”. 2.
FRITZ!Box-e.book Seite 47 Donnerstag, 8. Juli 2004 9:37 09 DHCP Server ! No Internet connection may be established. (The “DSL” LED may not be lit.) Clear the Internet connection and exit FRITZ!web DSL or your Internet access program. 6.4 DHCP Server FRITZ!Box is equipped with its own DHCP server. This option is activated by default. Every connected computer obtains an IP address assigned by the DHCP server.
FRITZ!Box-e.book Seite 48 Donnerstag, 8. Juli 2004 9:37 09 Using FRITZ!Box with an Apple Computer 6.5 Using FRITZ!Box with an Apple Computer FRITZ!Box can be connected to either the LAN port or the USB port of the Apple computer. Check whether your computer is equipped with a LAN port. A LAN port is usually designated by the icon at left or labeled “LAN”. If your computer is not equipped with a LAN port, connect FRITZ!Box using the USB port. An operating system version of 10.3.
FRITZ!Box-e.book Seite 49 Donnerstag, 8. Juli 2004 9:37 09 Connecting to the LAN Port In Mac OS X, PPPoE for establishing DSL Internet connections is already integrated into the operating system For information about configuring PPPoE in Mac OS X, see the following Internet page: http://docs.info.apple.com/article.html?artnum=106716. Using FRITZ!Box as a DSL Router 1. Connect FRITZ!Box to the network adapter of the Apple computer (see “Connecting FRITZ!Box to the LAN Port” from page 21).
FRITZ!Box-e.book Seite 50 Donnerstag, 8. Juli 2004 9:37 09 Connecting to the USB Port TCP/IP Properties for Mac OS 9 1. Select the “Control Panels / TCP/IP” in the Apple Menu. 2. In the “TCP/IP (Default)” window, select the “Connect via: / Ethernet” entry in the drop-down menu. 3. In the “Configure:” drop-down menu, select the “DHCP Server” entry. 4. Close the “TCP/IP (Default)” window and click “Close”. 5. Restart your computer.
FRITZ!Box-e.book Seite 51 Donnerstag, 8. Juli 2004 9:37 09 Using FRITZ!Box in Linux 4. Confirm your entries with “Apply Now”. 5. Start a Web browser (Safari, for example) and enter “fritz.box” or “192.168.178.1” as the address to start the FRITZ!Box user interface. 6. Configure FRITZ!Box for operation as a DSL router (see “Setting up FRITZ!Box for Multiple-Workplace Operation” from page 28). 6.6 Using FRITZ!Box in Linux FRITZ!Box can also be used with the Linux operating system.
FRITZ!Box-e.book Seite 52 Donnerstag, 8. Juli 2004 9:37 09 Connecting to the LAN Port For comprehensive information and tips on the topic of network configuration in Linux, see: http://www.linux.org/docs/ldp/howto/Net-HOWTO/. FRITZ!Box is configured as a DSL modem by default. If the Internet connection is to be used jointly by all connected computers, FRITZ!Box must be switched from modem operation to router operation. Configuration as a DSL Modem 1.
FRITZ!Box-e.book Seite 53 Donnerstag, 8. Juli 2004 9:37 09 Connecting to the USB Port 11. Click “Next” to configure your Internet connection. Follow the instructions and save your entries with “Finish”. 12. Click the plug icon (KInternet) to dial into the Internet. It may be necessary to click on the plug icon with the right mouse button to enable the DSL interface and your Internet connection. Configuration as a DSL Router 1. Click the “Internet Connection” command in the “FRITZ!Box Overview” window.
FRITZ!Box-e.book Seite 54 Donnerstag, 8. Juli 2004 9:37 09 Connecting to the USB Port 6. The device type of the network in the “Manual network card configuration” window should be set to “Ethernet”. Select the “USB” check box as well and click “Next”. 7. In the next dialog, “Network address setup”, select the “Automatic address setup (via DHCP)” option. Click “Next”. 8.
FRITZ!Box-e.book Seite 55 Donnerstag, 8. Juli 2004 9:37 09 Connecting to the USB Port Configuration as a DSL Router (Routing Mode) 1. Under the “Internet Connection” command, select the subcommand “FRITZ!Box provides an Internet Connection that can be shared (router)”. 2. Enter the access information you received from your Internet Service Provider in the corresponding fields. 3. The timer and port forwarding settings can also be configured here. 4. Apply your settings.
FRITZ!Box-e.book Seite 56 Donnerstag, 8. Juli 2004 9:37 09 Connecting Cable 8. Click the plug icon (KInternet) to dial into the Internet. It may be necessary to click on the plug icon with the right mouse button to enable the DSL interface and your Internet connection. Make sure that no other default gateway was defined, because otherwise the address “fritz.box” may not be found. 6.7 Connecting Cable It is possible to lengthen the cables of FRITZ!Box.
FRITZ!Box-e.book Seite 57 Donnerstag, 8. Juli 2004 9:37 09 Information, Updates and Support 7 Information, Updates and Support AVM provides numerous sources of information to assist you if any questions or problems arise. Here you will find the important information you need, in the form of manuals, updates and support. In many cases problems which arise during operation can be resolved by installing the current Microsoft Service Pack for your operating system.
FRITZ!Box-e.book Seite 58 Donnerstag, 8. Juli 2004 9:37 09 Updates ! Readme for FRITZ!Box The Readme file contains current information which was not yet available at the time the manual was printed. The Readme file is included on the FRITZ!Box CD. ! Help for FRITZ!Box In the FRITZ!Box GUI you can open the detailed Online Help by clicking the “Help” buttons. Internet AVM provides comprehensive information on the AVM home page. Enter the following address: www.avm.
FRITZ!Box-e.book Seite 59 Donnerstag, 8. Juli 2004 9:37 09 Assistance from AVM Support 7.3 Assistance from AVM Support Please take advantage of the information sources described above before contacting AVM support. AVM’s Support team is at your service with direct help when problems arise, during installation, the initial configuration and your first steps in operating the FRITZ!Box. The support desk can be reached by e-mail or by fax. AVM Support then will contact you to assist in solving your problem.
FRITZ!Box-e.book Seite 60 Donnerstag, 8. Juli 2004 9:37 09 Assistance from AVM Support ! With which USB driver version is FRITZ!Box installed? See the Device Manager for the version number. ! Which Firmware does FRITZ!Box use? The Firmware version is displayed on the “DSL Info” page of the FRITZ!Box user interface. Once you have gathered this information, please fax it to AVM Support. The Support team will assist you in resolving your problem.
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