AVM KEN! ISDN and Internet for Small Networks
KEN! This manual and the software it describes are protected by copyright. The manual and software as presented are the object of a license agreement and may be used only in accordance with the license conditions. The licensee bears all risk in regard to hazards and impairments of quality which may arise in connection with the use of this product.
Contents 1 1.1 1.2 1.3 1.4 1.5 2 2.1 2.2 2.3 2.4 3 3.1 3.2 3.3 3.4 4 4.1 4.2 4.3 4.4 4.5 4.6 4.7 4.8 5 5.1 5.2 Welcome to KEN! 6 What does KEN! offer?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 The KEN! Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Preparing for Installation . . . . . .
6 6.1 6.2 Glossary 107 Support 114 Information Sources and Updates . . . . . . . . . . . . . . . . . . . 114 Support Desk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Typographical Conventions The following typographical conventions and symbols are used in this manual to make it more readable and to emphasize important information: Highlighting The following table presents a short overview of the highlighting conventions used in this manual. Híghlighting Command Example quotation marks keys, buttons, program icons, settings pages, menus, commands “Start / Programs” or “Enter” capital letters paths and files within floating text SOFTWARE\INFO.PDF or README.
Welcome to KEN! 1 Welcome to KEN! Access to ISDN and Internet services has become increasingly important even for small companies. And such access entails making these communications services available from each and every workplace. ISDN plays a leading role in this development, carried by the strength of its convincing features: high speed, excellent quality and economy.
ISDN services at every workplace using ‘CAPI Services’ With the ISDN file manager FRITZ!data, files can be transferred quickly and securely. The computer can also be set to receive files from other users. Access rights can be structured individually. Implementation of V.42bis data compression on both sides of the connection optimizes transmission speed.
Joint Use of One Internet Access Joint Use of One Internet Access Internet access is especially simple for KEN! Users. Using a standard browser, KEN! takes care of access for all computers in the network, liberating the users from the tasks of establishing and clearing down connections. KEN! facilitates the shared use of one Internet access, reducing costs in a number of ways: • Two, three or more users can use one channel at the same time to surf the Internet.
The KEN! Components 1.2 The KEN! Components KEN! comprises two components: KEN! Service and KEN! Client. KEN! Service KEN! Service is installed on the computer in your network which has the ISDN adapter installed and is connected to ISDN. Installation turns this computer into the KEN! Service PC for your network. The KEN! Clients have access to ISDN and Internet services through this KEN! Service PC. The current KEN! activity is indicated by the KEN! icons in the status field of the task bar.
KEN! Client KEN! Client KEN! Client is installed on all other computers in your network, turning these computers into KEN! Clients. Because KEN! Client works in the background, it does not reduce the efficiency of your computer. The current KEN! activity is indicated by the KEN! icons in the status field of the task bar. A status display reports the version installed and the services activated.
Package Contents Windows 2000 Web Browser Windows Me FRITZ!data Web Browser Windows 98 FRITZ!fax Online Services Windows NT 4.0 E-mail Workstation access to Online Services Windows 95 FRITZ!Card + AVM KEN! WEB Browser ISDN Internet Windows 95 FRITZ!Card FRITZ!data Fax machine KEN! concept and possible implementations 1.
Package Contents On the back of the CD cover is the Product Identification Code. This serial number is a part of the license agreement with AVM. Keep this number and the original CD in a safe place.
System Requirements 1.4 System Requirements The following hardware requirements must be met for KEN! operation: KEN! Service • an ISDN adapter The ISDN adapter must be equipped with the application interface CAPI 2.0, like any AVM ISDN-Controller from the FRITZ!Card series or an AVM ISDN-Controller B1.
Preparing for Installation 1.5 Preparing for Installation Before installing KEN!, it is necessary to check a few settings on the computers in your network and to change these where required. This section tells you how to prepare your network and your computers for KEN! installation. Do you think of yourself as a network specialist? If so, see the chapter „KEN! for the Network Specialist“ auf Seite 91 for a compact description of the network functions.
Step 3: ISDN Adapter The network operating system need not be based on the TCP/IP network protocol. Since several protocols can be used parallel to each other in a local network (e.g. NetBEUI, IPX/SPX or TCP/IP), there is no problem adding TCP/IP. Even the parallel use of TCP/IP by KEN! and other network applications is guaranteed at all times. Step 3: ISDN Adapter Before the installation of KEN! Service, at least one ISDNController with the CAPI 2.
Step 5: Installing FRITZ! Step 5: Installing FRITZ! Install the ISDN communications software FRITZ! on the KEN! Service PC and all KEN! Clients which are to use ISDN services via KEN!. Using the various FRITZ! modules you can transfer files, send and receive faxes, use the computer as an answering machine, make telephone calls, and much more. The installation files for FRITZ! are included in the FRITZ! directory on the CD. See the FRITZ! manual for information about how to install FRITZ!.
Installing and Configuring KEN! Service 2 Installing and Configuring KEN! Service This chapter first describes the installation of KEN! Service and then explains how the KEN! Service PC must be configured to work with KEN!. All installation steps described refer to installation in Windows Me unless otherwise specified. Minor variations may be necessary for other Windows operating systems. All steps of installation and configuration are accompanied by function tests.
Step 1: Test the ISDN Adapter 4. Enter the number for the AVM Data Call Center (ADC) in Berlin: 0 30 / 39 98 43 00 Remember to adjust the international dialing prefix as required. +49 (0)30 / 39 98 43 00 “Dial” window in FRITZ!data 5. Select the other options and settings as displayed in the above illustration. 6. Click the “OK” button to begin dialing. If a connection is not established immediately, try again. The ADC may be busy at peak times.
Step 2: Check the Network Adapter The FRITZ!data window after establishing a connection 7. Clear down the connection to the ADC with the function key “F3”. If you were not able to connect to the ADC, check that your ISDN adapter is installed and functioning properly. Step 2: Check the Network Adapter Determine whether the TCP/IP protocol is bound to the network adapter. Also check whether an IP address is specified for this network adapter. Proceed as follows: Windows Me, 98 and 95 1.
Step 2: Check the Network Adapter Binding the TCP/IP protocol to the network adapter in Windows Me. These settings may look different on your computer. 3. If no entry is listed for TCP/IP, add the protocol using the command “Add... / Protocol / Microsoft / TCP/IP”. 4. Click “Properties...” and specify an IP address for the network adapter. In the entire KEN! manual the IP address 192.168.115.1 is used as the specified IP address.
Step 2: Check the Network Adapter Windows 2000 1. Click through “Start / Settings / Network and Dial-up Connections” to open the Windows network settings. 2. Select the “LAN connection” entry, open the context menu and select “Properties”. 3. Look for the “Internet Protocol (TCP/IP)” entry in the list of installed network components. TCP/IP protocol binding to a network adapter in Windows 2000. These settings may look different on your computer. 4. Click “Properties...
Step 2: Check the Network Adapter 6. If you made any changes to these settings, apply them and save your entries. Keep your Windows CD ready and restart Windows. Windows NT For a KEN! Service installation on a Windows NT 4.0 computer, it is imperative that the current Microsoft Service Pack be installed on this computer first. Moreover, the Service Pack must be reinstalled after every change which required inserting the Windows NT CD.
Step 3: Start KEN! Service Installation Example for the IP address 192.168.115.1 of the KEN! Service PC. These settings may look different on your computer. 5. Make note of the specified IP address. 6. If you made any changes to these settings, apply them and save your entries. Keep your Windows CD ready and restart Windows. Step 3: Start KEN! Service Installation Proceed as follows to install KEN! Service: 1. Insert the KEN! CD in your CD-ROM drive. A CD introduction is started automatically.
Step 3: Start KEN! Service Installation 5. In the following window you are prompted to enter the Product Identification Code. The code is printed on the back of the CD cover. Confirm your entry with“OK” and then confirm the installation of KEN! by clicking “OK” again. Window for entering the Product Identification Code 6. In the following screen, specify the path in which KEN! is to be installed. The path C:\PROGRAM FILES\KEN! is suggested by default. Confirm the installation path by clicking “Next”.
Step 4: Configure KEN! Service with the Wizard Step 4: Configure KEN! Service with the Wizard When the KEN! Service PC is restarted after installation, the KEN! Wizard starts automatically. This program assists you in configuring KEN! for your network. The first window of the KEN! Wizard is the welcome window. The welcome window of the KEN! Wizard 1. Click the “Next” button in the KEN! Wizard welcome window. 2. In the next window, specify whether the service “CAPI Services” is to be used.
Step 4: Configure KEN! Service with the Wizard Enter the Internet access parameters supplied by your Internet provider. Click “Next”. Example: Access data for an Internet provider 6. For E-mail exchange using KEN!, accept the preset option “Activate E-mail” in the next window. 7. In the next window, enter the first user. Example: User data entry Enter the name of the user here. When you click in the “User name” field, a user name is proposed automatically.
Step 4: Configure KEN! Service with the Wizard – If the user already has an E-mail address at an Email provider, enter it here. Click “Next”. – If this user is only allowed to send E-mail within the KEN! network, activate the option “Only use this Email address within the local network.” Click “Next” and continue from step 11. 9. In the next window, enter the E-mail provider's parameters for sending and receiving E-mail. These data are supplied by your provider.
Step 4: Configure KEN! Service with the Wizard 12. Close the KEN! Wizard by clicking “Finish”. 13. If you have opted to check your configuration, the Dr. KEN! diagnosis window opens to perform a diagnosis. 14. Select which services Dr. KEN! should check and click the “Start” button. Dr. KEN! connects to the Internet and checks that the servers in the Internet can be reached, independent of your browser or E-mail application. The services checked and the results of the tests are listed in the window.
Configuring the Browser and the E-mail Application 2.2 Configuring the Browser and the E-mail Application This section describes which settings must be made to your browser and your E-mail application on the KEN! Service PC before all Internet and E-mail services can be used with KEN!. Step 1: Settings in the Browser In order to use Internet services with KEN! it is necessary to activate the use of a proxy server in the browser and to enter the port and address of the proxy server.
Step 1: Settings in the Browser Information window after calling up the first Internet page This prompts KEN! to automatically adapt the Internet Explorer. 4. 30 After automatic adaptation, the Internet page you requested appears, for instance, the AVM home page.
Step 1: Settings in the Browser Active Internet connection to the AVM home page. The KEN! icon in the status area of the task bar indicates an active connection with one B channel and an active Internet connection. One LED of the KEN! icon glows green and the globe appears in color. This concludes the configuration test. 5. If the specified Internet page is not displayed, check the settings again and make any necessary changes. Select the menu commands “Tools / Internet Options...
Step 1: Settings in the Browser “Local Area Network (LAN) Settings” window 7. Make sure that the following values are entered for the proxy server: Proxy settings with the example 192.168.115.1 The IP address of the KEN! Service PC must be entered as the address of the proxy server (see „Step 2: Check the Network Adapter“ auf Seite 19; the IP address 192.168.115.1 is listed as an example there). 8.
Step 2: Settings in the E-mail Application If you were unable to establish a connection to the AVM home page, check whether all installation requirements have been met. For further trouble-shooting, start the Dr. KEN! diagnosis program by clicking “Administration / Diagnosis”. Other Browsers In order to use Internet services with KEN! it is necessary to activate the use of a proxy server in the browser and to enter the port and address of the proxy server.
Step 2: Settings in the E-mail Application From this page the automatic configuration of the E-mail application Microsoft Outlook Express is started. The Internet Explorer 5 home page was changed by the KEN! Service installation. After configuring the E-mail user, the home page can be changed again as desired. KEN! home page 2. 34 Click “Configuring the User’s E-mail Program”.
Step 2: Settings in the E-mail Application 3. Click on this entry in the “Automatic configuration of Outlook Express” column. The following window appears: “File Download” window in the Internet Explorer 4. Activate the option “Open this file from its current location”. 5. Confirm the message “Warning: you are about to change your Internet settings.” by clicking “OK”. Security warning while creating a new user In Windows 2000 and Internet Explorer 5.
Step 2: Settings in the E-mail Application 7. The following window “Logon - ” appears. Registration of the user at the KEN! Service PC 8. In the “Password” field, enter the password you have assigned for this user in KEN!. 9. Configuration in Outlook Express was successful if you find the welcome mail from KEN! in the inbox. Continue reading from „Adding a New User at a KEN! Client“ auf Seite 39. 10. If you did not receive a welcome mail, select the menu “Tools / Accounts.
Step 2: Settings in the E-mail Application 12. Check the E-mail address entered on the “General” page. Instead of the IP address, you can assign the account any name desired. “General” page in the properties of an account 13. On the “Servers” page, check the entries for the POP3 and SMTP servers. The fields “Incoming mail (POP3)” and “Outgoing mail (SMTP)” must contain the static IP address of the KEN! Service PC (see „Step 2: Check the Network Adapter“ auf Seite 19; the IP address 192.168.115.
Step 2: Settings in the E-mail Application 14. Enter the password for this user in the “Password” field. For reasons of security the password was not transmitted automatically to the E-mail application. 15. Check the “Connection” page to make sure that the option “Always connect to this account using: Local Area Network” is selected. “Connection” page in the properties of an account 16. Implement your entries by clicking “OK” and then “Close”.
Adding a New User at a KEN! Client 2.3 Adding a New User at a KEN! Client All KEN! Users in your network that are to send and receive Email must be added on the KEN! Service PC and assigned an E-mail address. After each user is added, an E-mail application must be configured at the KEN! workplace he or she uses (see the section „Step 2: Settings in the E-mail Application“ auf Seite 57). The following describes how to add a new E-mail user to KEN! with the KEN! Wizard.
Step 2: Configure the User in the E-mail Application of the KEN! Client 5. Enter the E-mail address in the next window. KEN! suggests an address; accept this suggestion or overwrite it. 6. If this user is only allowed to send E-mail within the KEN! network, activate the option “Only use this E-mail address within the local network”. Otherwise enter the access parameters for your E-mail provider's SMTP and POP3 servers in the next window. 7. Confirm your entries by clicking “Next”. The Wizard is closed.
Removing KEN! Service 2.4 Removing KEN! Service Before removing KEN! Service, it is important to save all mail temporarily on hard disk of the KEN! Service PC so that no E-mail messages are lost through uninstallation. Step 1: Save all E-mail Stored Temporarily Check the E-mail service of the KEN! program to make sure that no more E-mail messages are in the KEN! Service PC’s temporary memory. 1. If E-mail for the Internet is stored temporarily, initiate Email exchange. 2.
Step 2: Removing KEN! Service Removing KEN! Service does not restore the original settings of your browser and your E-mail application. Any necessary changes, for instance, proxy settings, must be made manually.
Installing and Configuring KEN! Client 3 Installing and Configuring KEN! Client This chapter first describes the installation of KEN! Client, and then explains which settings must be made on the KEN! Client to work with KEN!. All installation steps described refer to installation in Windows Me unless otherwise specified. Minor variations may be necessary for other Windows operating systems. All steps of installation and configuration are accompanied by function tests.
Step 1: Check the Network Adapter TCP/IP network protocol 3. Select the “TCP/IP” entry and click “Properties”. The “IP Address” settings page indicates how the IP address is assigned. We recommend obtaining an automatically assigned IP address from the KEN! Service PC. Obtaining an IP address automatically Click “OK” to obtain an IP address automatically. This concludes the configuration test. Continue reading from „Step 2: Start KEN! Client Installation“ auf Seite 49. 4.
Step 1: Check the Network Adapter Example of a static IP address for TCP/IP – Make sure that the option“Enable DNS” is selected on the “DNS Configuration” dialog page. “Enable DNS” in the properties of TCP/IP – In the field “DNS Server Search Order”, enter the IP address of the KEN! Service PC, click “Add” and confirm by clicking “OK”. 5. Apply and save your entries. Keep your Windows CD ready and restart Windows.
Step 1: Check the Network Adapter Windows 2000 1. Click through “Start / Settings / Control Panel / Network and Dial-up Networking” to open the Windows network settings. 2. Select the “LAN connection” entry, open the context menu and select “Properties”. 3. Look for the “Internet Protocol (TCP/IP)” entry in the list of installed network components and click “Properties”. TCP/IP protocol binding to a network adapter in Windows 2000. These settings may look different on your computer.
Step 1: Check the Network Adapter Example of a static IP address for TCP/IP – In the “Preferred DNS server” field, enter the IP address of the KEN! Service PC and confirm with “OK”. 5. Apply and save your entries. Keep your Windows CD ready and restart Windows. Windows NT For a KEN! Service installation on a Windows NT computer, it is imperative that the current Microsoft Service Pack be installed on this computer first.
Step 1: Check the Network Adapter The TCP/IP protocol in Windows NT. These settings may look different on your computer. 3. Select the “TCP/IP” entry and click “Properties...”. 4. We recommend obtaining an automatically assigned IP address from the KEN! Service PC. Click “OK” to select this option. This concludes the configuration test. Continue reading from „Step 2: Start KEN! Client Installation“ auf Seite 49.
Step 2: Start KEN! Client Installation 5. It is also possible to assign KEN! Clients static IP addresses. In this case, check the following settings: Example of a static IP address for TCP/IP – These IP addresses may not conflict with the settings on the KEN! Service PC (see „Step 2: Check the Network Adapter“ auf Seite 19; the IP address 192.168.115.1 was named as an example there. The example allows the static IP addresses 192.168.115.2 through 192.168.115.254).
Step 2: Start KEN! Client Installation With the version “ISDN, Internet and E-mail” the KEN! Client has access to both ISDN and Internet services. The “ISDN” version allows KEN! Clients to use ISDN services only. With the version “Internet and E-mail” the KEN! Client has access to only Internet and E-mail services. We recommend installing the “ISDN, Internet and E-mail” version. Any of these services may be subsequently deactivated on the KEN! Service PC if desired.
Testing ‘CAPI Services’ The upper section of the window displays information about which KEN! Client version you selected. The lower section of the window reports whether the KEN! Service PC is switched on and which services are activated. Status window on the KEN! Client 3.2 Testing ‘CAPI Services’ If the version “ISDN and Internet” or “ISDN” is installed on the KEN! Client, the next step is to check the installation of “CAPI Services”.
Testing ‘CAPI Services’ “Dial” window in FRITZ!data 5. Select the other options and settings as displayed in the above illustration. 6. Click the “OK” button to begin dialing. If a connection is not established immediately, try again. The ADC may be busy at peak times. Once the connection is estabished, the files and folders of the ADC will be displayed in the right-hand window. The FRITZ!data window after establishing a connection 52 7.
Configuring the Browser and the E-mail Application on the KEN! Client If you were unable to establish a connection to the AVM Data Call Center, check whether all installation requirements have been met. Test the ISDN-Controller on the KEN! Service PC. See also the “Tips & Tricks” from the KEN! program group. 3.
Step 1: Settings in the Browser Information window after calling up the first Internet page This prompts KEN! to automatically adapt the Internet Explorer. 4. After automatic adaptation, the Internet page you requested appears, for instance, the AVM home page. Active Internet connection to the AVM home page.
Step 1: Settings in the Browser The KEN! icon in the status area of the task bar indicates an active connection with one B channel and an active Internet connection. One LED of the KEN! icon glows green and the globe appears in color. This concludes the configuration test. 5. If the specified Internet page is not displayed, check the settings again and make any necessary changes. Select the menu commands “Tools / Internet Options...” and then click on the “Connections” page.
Step 1: Settings in the Browser 7. Make sure that the following values are entered for the proxy server: Proxy settings with the example 192.168.115.1 The IP address of the KEN! Service PC must be entered as the address of the proxy server (see „Step 2: Check the Network Adapter“ auf Seite 19; the IP address 192.168.115.1 is listed as an example there). 8. Leave the Internet Options window by clicking “OK” until all windows are closed and return to the address entry field in the browser. 9.
Step 2: Settings in the E-mail Application Other browsers In order to use Internet services with KEN! it is necessary to activate the use of a proxy server in the browser and to enter the port and address of the proxy server. Enter the following values for the service types “HTTP”, “Secure”, “FTP” and “Socks”. The IP address of the KEN! Service PC must be entered as the address of the proxy server (see „Step 2: Check the Network Adapter“ auf Seite 19; the IP address 192.168.115.
Step 2: Settings in the E-mail Application KEN! home page 2. Click “Configure E-mail program for the user”. The following window presents a table in which the users you have created are registered with the E-mail addresses they have been assigned. 3. Click on the respective entry in the “Automatic configuration of Outlook Express” column.
Step 2: Settings in the E-mail Application 4. Activate the option “Open this file from its current location”. 5. Confirm the message “Warning: you are about to change your Internet settings.” by clicking “OK”. Security warning while creating a new user In Windows 2000, you will now be prompted to select a modem for Internet access. Select “Cancel” and confirm the next two error messages. 6. Now open the E-mail application Outlook Express. 7.
Step 2: Settings in the E-mail Application 10. If you did not receive a welcome mail, select the menu “Tools / Accounts...”. Switch to the “Mail” settings page. The following window appears: “Internet Accounts” in Outlook Express with the example 192.168.115.1 11. In this window, activate the account with the static IP address and click the “Properties” button. 12. Check the E-mail address entered on the “General” page. Instead of the IP address, you can assign the account any name desired.
Step 2: Settings in the E-mail Application address of the KEN! Service PC (see „Step 2: Check the Network Adapter“ auf Seite 19; the IP address 192.168.115.1 was used as an example). “Servers” page in the properties of an account In the field “Name” the user name from KEN! was entered by the automatic configuration routine. 14. Enter the password for this user in the “Password” field. For reasons of security the password was not transmitted automatically to the E-mail application. 15.
Step 2: Settings in the E-mail Application Other E-mail applications Proceed as follows to activate the newly created user in your E-mail application: 62 1. Open the KEN! home page by clicking “Start / Programs / AVM KEN! / KEN! Home Page”. 2. Click “Configure E-mail program for the user”. The following window presents a table in which the users you have created are registered with the E-mail addresses they have been assigned. 3. Click on the respective entry in the “Other E-mail programs” column.
Removing KEN! Client 3.4 Removing KEN! Client KEN! must be exited before uninstallation. To remove KEN! Client, proceed as follows: 1. Exit KEN! by clicking with the right mouse button on the KEN! icon in the status area of the task bar. 2. Click the “Add/Remove Programs” icon in the Control Panel (“Start / Settings”). 3. On the “Install/Uninstall” page, select the list entry “AVM KEN!” and then click the “Add/Remove...” button. 4.
Overview of KEN! 4 Overview of KEN! This chapter provides general information about how KEN! works, along with information about how to configure the KEN! program on the KEN! Service PC. 4.1 Starting and Exiting KEN! KEN! is started automatically every time Windows is started. Once the program has started, the KEN! icon appears in the status area of the task bar. The user interface can be opened and closed independently of the KEN! program.
The KEN! icon in the system tray Starting the KEN! Program When the KEN! Service PC is started, KEN! starts automatically. If you have exited the KEN! program, restart it by selecting “Start / Programs / AVM KEN!”. The KEN! icon in the system tray The KEN! icon in the status area of the task bar indicates the current status of the KEN! Internet and ISDN connection. The following status messages are possible: Both LEDs are gray. KEN! is on standby, ready to connect.
The KEN! Wizards The welcome window of the KEN! Wizard Once you have configured the first settings in KEN!, you can open various Wizards from the KEN! user interface to assist you in adding Internet providers, users and E-mail addresses.
The KEN! User Interface 4.3 The KEN! User Interface The settings for the KEN! services are configured in the user interface on the KEN! Service PC. Start the Wizards for adding users and E-mail addresses or configuring time control for Email exchange. Open the user interface by clicking “Start / Programs / KEN!”. Settings for KEN! can be performed only on the KEN! Service PC. The KEN! user interface on the KEN! Service PC The KEN! user interface comprises a services tree and a service area.
Online Help When a service or another entry is clicked with the mouse, the corresponding information about that element appears in the service area at the right. The service area in the right part of the window fulfills the following functions: • One function of this window is to display information about the current status of services and connections. • • The services can be activated and deactivated here.
‘CAPI Services’: ISDN at every Workstation 4.4 ‘CAPI Services’: ISDN at every Workstation CAPI stands for COMMON-ISDN-API and is a standardized ISDN programming interface. Communication between ISDN adapters and applications on your computer are controlled via CAPI. These applications, in turn, provide computers with office communication capabilities such as faxing and telephony. What are “CAPI Services”? CAPI is installed by default along with the driver software for an ISDN adapter.
How are ISDN Services used? The service “CAPI Services” The “CAPI Services” service provides information about the activities of the ISDN B channels and about the KEN! Clients registered on the KEN! Service PC which use “CAPI Services”. How are ISDN Services used? ISDN services are used through your ISDN communications applications. For instance, when a connection to the AVM Data Call Center is established with FRITZ!data, “CAPI Services” is used to gain access to the ISDN service “File Transfer”.
Internet: Shared Use of One Access 4.5 Internet: Shared Use of One Access Internet access is the prerequisite for surfing the World Wide Web and exchanging E-mail. KEN! allows one Internet access to be shared by multiple users. Thus each computer in your network is connected to the Internet. This solution simultaneously saves costs, simplifies configuration and increases security. The shared Internet access is realized using the KEN! proxy server.
Automatic Disconnect Example: Entering the Internet access data in the KEN! Wizard Automatic Disconnect In the KEN! Service PC settings you can specify after how many minutes and seconds of inactivity (no data traffic on the line) an existing Internet connection should automatically be cleared down. This function helps save connection costs. This period is preset to a value of 30 seconds.
Proxy Server of the Internet Provider In KEN! you can define whether to use channel bundling never, always, or depending on the capacity of your connection. Please note that Internet connections with two B channels mean that no B channel is available for “CAPI Services.” A KEN! Client surfing the Internet using channel bundling would block the KEN! Service PC for all other KEN! Clients wishing to send a fax or transfer a file.
Multiple Internet Providers Input field for the news server The data transmitted over the NNTP gateway are stored on the KEN! Service PC. This means that they cannot be retrieved from the cache. Multiple Internet Providers If you wish, you may configure multiple Internet providers in KEN!. With multiple providers you can use Internet time control to take advantage of the most economical rates at any given time. The Internet connection is always established using the currently active provider.
Reserving a B Channel for the Internet and E-mail Reserving a B Channel for the Internet and E-mail With this setting you can ensure that it is possible to go online whenever you like. When this option is activated, KEN! manages the idle B channels such that “CAPI Services” never use more than one B channel. This means that at all times one B channel is reserved for surfing in the Internet or exchanging E-mail.
E-mail Exchange between KEN! and the Internet The E-mail service must be activated to send and receive Email. Internet access should also be activated. If Internet access is not activated, E-mail can only be exchanged within the network. E-mail messages to addresses in the Internet are then stored temporarily on the KEN! Service PC until the next connection to the Internet, when they are sent to the recipients. KEN! serves as the intermediary between the Internet and the users of your network.
E-mail Exchange between KEN! and the Internet Example: Entering the access data of the E-mail provider in the Wizard E-mail is sent to the Internet via the SMTP servers of your Email providers and received from the Internet via the POP3 servers of your E-mail providers. Receiving E-mail Your E-mail provider has one or more POP3 accounts set up on its POP3 server in which E-mail from the Internet addressed to you awaits pickup.
E-mail Exchange between KEN! and the Internet • If your E-mail provider works with “SMTP after POP”, KEN! must pick up all E-mail before sending any. The authentication performed when KEN! picks up mail remains valid for a defined period of time during which KEN! can send E-mail. • SMTP authentication means that KEN! logs in to the SMTP server with a user name and password in order send E-mail. Your E-mail provider informs you which procedure it uses to check that you are authorized to send E-mail.
E-mail Exchange between KEN! Users and KEN! E-mail messages in the KEN! Service PC buffer Sending and receiving E-mail as needed Besides periodic E-mail exchange with KEN!, it is also possible to send or pick up E-mail immediately when necessary.
Time-controlled E-mail Exchange with the Internet User login data in KEN! To send and receive E-mail, the KEN! Users require at least one E-mail address at which they can be reached. The E-mail application must also be configured for the users, as described in „Step 2: Settings in the E-mail Application“ auf Seite 57. Write, send and receive E-mail messages just as you are accustomed to in your E-mail application. New incoming mail is indicated by the E-mail icon in the task bar.
Virus Protection with Norton AntiVirus The following illustration shows an example configuration. With these settings, E-mail is exchanged every workday at 8:00 a.m. and 12:00 noon. In addition, E-mail is exchanged every 60 minutes if users sent E-mail to KEN! service or picked mail up from there in between these times.
KEN! Users 4.7 KEN! Users The KEN! Users must be configured to ensure smooth E-mail reception. They also allow individual configurations to be defined for Internet and E-mail communication. Such settings include authorization for Internet access and forwarding incoming faxes to the KEN! Users by E-mail. User-specific settings also allow flexible assignment of KEN! Users to E-mail addresses. This means that one user can receive E-mail at different addresses.
Forwarding E-mail KEN! User Display in the Services Tree Here you can see which E-mail addresses belong to a user and which users can be reached at a given E-mail address. Forwarding E-mail KEN! can forward all E-mail for a user so that the user can read E-mail directly from the Internet, or so that a substitute can read a user’s mail while the user is on vacation.
Fax and Voice Message Forwarding Fax and Voice Message Forwarding KEN! offers you the option of forwarding to users incoming faxes and voice messages from the KEN! Service PC as E-mail attachments. The number which received these faxes or voice messages must be registered to this user in KEN!. If the same number is registered for multiple users, KEN! distributes the messages that arrive for this number to all of these users.
Weekly Budgets In the Administration area you can also make general settings for the ISDN budget and the TCP/IP network protocol. The “Administration / Diagnosis” section also includes Dr. KEN!, the diagnosis program for your KEN! installation. Weekly Budgets By defining weekly budgets you can determine limits for ISDN connection charges and for ISDN connection time. Weekly budget calculations always start at midnight on Monday.
ISDN Utilization Record ISDN Utilization Record The ISDN utilization record helps you keep track of total charges. The ISDN utilization record summarizes the ISDN connections and displays them for different periods of time. The overview contains the number of calls, the duration of each call, the volume of data transmitted and the charges incurred. Charges can be displayed in KEN! only if the transmission of charge information is enabled by your network operator.
Automatically Assigned IP Addresses for KEN! Clients In a small network it is certainly possible to enter IP addresses for each computer by hand. In larger networks with many workstations, however, this quickly becomes a daunting task. Since KEN! Service works with its own DHCP server, it has the potential to assign IP addresses to KEN! Clients automatically. In this case, KEN! internally assigns an IP address from the configured address range to each KEN! Client in your network.
Event Logs for all KEN! Services Event Logs for all KEN! Services The “Administration / Events” section lists current, detailed information about Internet and ISDN services. Information is logged about events like established connections, cleared connections, connection errors and error messages. You may obtain information about the last 100 events. This ensures optimal monitoring of connections.
Diagnosis Diagnosis In this area you can check your KEN! installation and, if necessary, compile important data for the Support desk. You can also determine from here whether you are working with the latest version of KEN! and update your installation if desired. Dr. KEN! Dr. KEN! is the diagnosis program integrated in KEN! to check the configuration settings. Dr.
Diagnosis Reduce the load on the computing capacity of the KEN! Service PC by capturing sessions only to locate error sources. Switch off this option during normal operation. System Information When you click the “System information” button, you receive a file containing the following information: • information about all KEN! settings from the KEN.
KEN! for the Network Specialist 5 KEN! for the Network Specialist This compact technical description of the architecture and functions of KEN! addresses only network specialists and aims to present a quick overview of the product. 5.1 The Architecture of KEN! KEN! consists of two components in the IP network: KEN! Service and KEN! Client. The IP network 192.168.115.0 is used as an example in this manual. KEN! Service generally can be operated in any IP network.
KEN! Service KEN! Service The KEN! Service PC consists of a workstation or a server with an ISDN adapter with CAPI 2.0 (e.g., AVM FRITZ!Card or AVM ISDN-Controller B1). KEN! Service provides the local network with the following services: • • Internet connection via ISDN ISDN connections for fax, ISDN file transfer, etc.
The KEN! Proxy Server The KEN! Proxy Server The KEN! proxy server conducts communication with the World Wide Web on behalf of all workstations in the network (see the illustration). This grants multiple workstations Internet access at the same time via one ISDN connection. Surfing in the Internet is easier and more secure than with a router! KEN! Clients with • Windows 2000/NT, Me/98/95 • FRITZ!data, FRITZ!fax, ... • On-line Services • WWW Browser, E-mail Internet Explorer e.g. 192.168.115.
The KEN! Proxy Server KEN! proxy functions as a gateway to Internet applications like Telnet or online services with HBCI. KEN! Service translates the inquiries sent to its defined ports at its IP address into inquiries to defined servers in the Internet. The Internet applications of the KEN! Users register the IP address of the KEN! Service PC as their server. KEN! proxy supports proxy authentication (registration with name and password).
E-mail E-mail The KEN! E-mail server conducts E-mail exchange with the Internet on behalf of all workstations in the network. This makes E-mail exchange easier and more economical than with a router. KEN! exchanges all E-mail messages written or received in a given period with the E-mail provider in a single connection. KEN! Clients with • Windows 2000/NT, Me/98/95 • FRITZ!data, FRITZ!fax, ... • On-line Services • WWW Browser, E-mail Outlook Express e.g. 192.168.115.60 Outlook Express TCP/IP e.g. 192.
E-mail 96 • Each KEN! User is assigned exactly one internal (local) POP3 account which can be reached using the login data of the KEN! User. • The KEN! E-mail Server delivers internal mail locally, without routing them over the Internet. • E-mail that has not yet been picked up by the user is displayed with an icon in the task bar, as long as the user has exchanged E-mail with KEN! Service.
E-mail E-mail Exchange between the KEN! Service PC and the E-mail Provider • The KEN! E-mail Server is compatible with the servers of most E-mail providers. • Every E-mail KEN! picks up from the Internet provider with POP3 is generally deleted there. However, it is possible to configure KEN! such that all incoming E-mail for individual users is forwarded to the user’s own E-mail address in the Internet and saved there.
KEN! Internet • E-mail that is not unambiguously addressed to a single KEN! User is delivered to the KEN! Postmaster. • E-mail from mailing lists are generally delivered to the correct KEN! User automatically. If an E-mail from a mailing list is determined to be undeliverable and sent to the Postmaster, the mailing list must be assigned to the user manually (KEN! menu “E-mail / Configure Mailing List Recipients”).
KEN! Internet • The Internet access time control allows access to be deactivated at certain times of day and facilitates automatic time-controlled dialing of configured Internet providers. • If required by the E-mail provider, Internet providers can be assigned to E-mail providers. • The configuration of a backup provider can ensure that Internet access is possible at all times, even during temporary outages of the active provider.
KEN! Internet • Framing PPP over ISDN (RFC 1618) – The network adapter driver “AVM KEN PPP over ISDN” is compatible with nearly all leading providers. The online service AOL is not compatible with the Internet standard and thus can be reached only with the CAPI dial-in software supplied by AOL. – The driver software supports data compression according to the STAC and MPPC standards. – Multilink PPP (2-channel), also load-dependent (threshold values can be configured).
KEN! Internet – The IP host and DNS addresses to the Internet are assigned to the KEN! Service PC dynamically by the Internet provider (IPCP). – The IP header is converted between its dynamic address and internal address on the KEN! Service PC. – KEN! Service sets the default route 0.0.0.0 of the KEN!Service PC (only!) to “AVM KEN PPP over ISDN” (192.168.114.254). IP Name Resolution on the KEN! Service PC IP name resolution translates domain names like www.avm.
CAPI Services two IP addresses are registered as “Fixed DNS servers”. This offers the advantage that the correct DNS server is used, no matter which Internet provider is active. • In rare cases it may be necessary or advisable to register other IP addresses as “Fixed DNS servers”, for instance when another DNS server is to be used in the local network, or if the Internet provider is not able to transmit the DNS servers in the context of IPCP.
DHCP KEN! Clients FRITZ!fax CAPI Services CAPI 2.0 e.g. 192.168.115.60 TCP/IP LAN Driver Network Adapter e.g. 192.168.115.1 LAN Driver Network Adapter Local Network KEN! Service TCP/IP CAPI 2.0 ISDN-Controller S0 Interface ISDN =Information Flow Telefax Use of the ISDN services via CAPI Services with KEN! DHCP The DHCP presettings are compatible with the sample network 192.168.115.0. The KEN! DHCP server has the IP address of the KEN! Service PC, in the example network 192.168.115.1.
Installation and Integration of KEN! 5.2 Installation and Integration of KEN! General information about KEN! Installation: • If the network already operates with TCP/IP, generally no changes to the IP network are necessary. Before installing KEN!, make sure that the TCP/IP stack is bound to the network adapter and that an IP address is specified. • The KEN! package also contains the current web browsers from Netscape and Microsoft.
Installation and Integration of KEN! Supplementary information about the KEN! Service PC On the KEN! Service PC (only!), a transfer network 192.168.114.0 is installed for the internal communication of the KEN! services among each other. In a local network with LAN routers, note that the default route (0.0.0.0) on the KEN! Service PC (only!) shows “AVM KEN PPP over ISDN” (192.168.114.254).
Installation and Integration of KEN! Since the E-mail Clients and KEN! Service have a local TCP connection, the Client can check for new E-mail as often as desired without incurring any charges, ensuring that the Client receives new E-mail immediately. The “Update” and “Refresh” buttons in the browser update the corresponding web site in the KEN! proxy cache.
Glossary Alias Alias means “other”, “else” and “also known as”. An alias is often a short, catchy substitute for a long, complicated string of characters, for example, the actual name of the user J.Smith@my-internet provider.com in place of the string 030123456@my-internet provider.com. Here the name “J.Smith” functions as an alias for “030123456”. Cache A cache is a memory between slow and fast units, in which frequently requested data are stored. A cache is used to reduce access times.
for a wide variety of ISDN services including data transfer, speech and fax transmission, video conferencing and telephony. Chat A “conversation” conducted using the keyboard and monitor screen. Messages, questions and responses are entered by means of the keyboard; all participants in the discussion can then respond. In addition to regular or permanently established forums, there are also numerous “live chats" which often occur just once on a certain topic.
“www.avm.de”? The DNS server takes care of the assignment of text names to numerical IP addresses and the forwarding of data to the corresponding computers. Another computer in the Internet which has only the symbolic name of its destination (e.g., www.avm.de), can send a request to this server to obtain the corresponding IP address. E-mail The term E-mail (= Electronic Mail) designates a type of communication in which information (texts, images, graphics, etc.
data transfer. The protocol exchanges information according to the Request/Reply principle. Newer versions of this protocol are equipped with a simple mechanism for authentication and for the negotiation of display options. IMAP Internet Message Access Protocol; an E-mail protocol that allows clients to process E-mail on the server. It is also allows folders to be created on the server to sort E-mail.
Peer-to-Peer Network A peer-to-peer network works without central control of access. This means that all computers have the same access rights. Data connections are always established directly from one computer to another without interacting through a network server. Proxy server A proxy server performs all WWW communication on behalf of all workstations in the network. This means that two, three or more workstations have access to the Internet at the same time over just one connection.
The name and the IP address of the POP3 server are included in the documents containing the Internet access parameters supplied by your E-mail or Internet provider. SMTP server SMTP is the Simple Mail Transfer Protocol. SMTP is the standard protocol for exchanging E-mail in the Internet. SMTP defines how two E-mail systems interact with each other and what the control messages must look like.
communication (SMTP). TCP/IP is currently available for nearly all system platforms. TCP/IP thus offers the invaluable advantage of smooth communication between networks and computer systems that are actually incompatible. Transfer protocol A transmission protocol is a standardized agreement about the modalities of data exchange between two computers communicating with each other.
Support 6 Support AVM offers numerous information sources to support you in everyday operation of KEN!. New drivers for your AVM ISDNController and updates for the KEN! software are available free of charge from the Internet or the AVM Data Call Center. If you are unable to solve any problems which arise during operation, you have the option of contacting AVM Support. 6.
Update from the User Interface If your computer is not equipped with the Adobe Acrobat Reader for reading PDF documents, this reader can be installed from the PROGRAMS\ACROBAT directory on the CD. Update from the User Interface New functions are added to the KEN! software at regular intervals.
Support Desk 6.2 Support Desk Please use the information sources listed above before contacting the Support desk! If you were not able to solve your problem with the tips offered above or using the various information sources listed, contact AVM Support for additional technical assistance. The Support desk can be reached by E-mail or by telefax. Support by E-mail Support inquiries can be sent to AVM by E-mail. Please use the E-mail form available at the following address on the Internet site: http://www.
Support by fax • the operating systems of the individual computers where KEN! Client is installed (Windows 2000, Windows Me/98 or Windows NT 4.
Index A access data Internet KEN! Service 25 overview 71 active provider 74 Administration 84 Event Logs 88 utilization record 86 weekly budgets 85 architecture of KEN! 91 assistance from AVM 114 automatic assignment of IP addresses 86 automatical disconnection 72 AVM KEN PPP over ISDN 99 AVM Support 114 information sources 114 support by E-mail 116 support by telefax 116 updates 114 B B channel reservation 75 banners suppressing 75 blocking Internet pages 75 browser configuration KEN! Client 53 KEN! Servi
I Icon in the system tray 65 installation KEN! Client 43 KEN! Service 17 Internet Proxy server 73 service 71 Internet access data 71 Internet pages blocking 75 introduction 6 KEN! 6 KEN! Client 10 KEN! Service 9 ISDN channel bundling 72 ISDN services 70 ISDN utilization record 86 K KEN! architecture 91 background information 91 network specialists 91 overview 64 restarting 65 saving settings 68 starting 64 technical details 91 Wizard 65 KEN! Client check network protocol 43 configuring browser 53 configuri
P U package contents 11 preparations for installation browser 15 E-mail application 15 installing FRITZ! 16 Network 14 network protocol 14 Prerequisites for Installation program components 9 Proxy server 73 93 14 14 W weekly budgets Wizard 65 R reserving a B channel 75 S saving in KEN! 68 service Administration 84 CAPI Services 69 E-mail 75 Internet 71 Service Area 68 Service Pack KEN! Client 47 KEN! Service 22 Services Tree 67 starting KEN! 65 support 114 suppression of banners 75 system requiremen
