Operation Manual

Support Desk
116 KEN! – 6 Support
6.2 Support Desk
Please use the information sources listed above before con-
tacting the Support desk!
If you were not able to solve your problem with the tips of-
fered above or using the various information sources listed,
contact AVM Support for additional technical assistance. The
Support desk can be reached by E-mail or by telefax.
Support by E-mail
Support inquiries can be sent to AVM by E-mail. Please use
the E-mail form available at the following address on the In-
ternet site:
http://www.avm.de/en/service/support/
• Select the ”KEN!“ entry.
• Fill out the form and then click the “Send” button to
send it to AVM Support.
Support by fax
If you do not have Internet access, the Support desk can be
reached by fax at the following number:
+49 (0)30 / 39 76 849
Please include the Product Identification Code (PIC) printed
on your CD case. Support staff always requires your PIC be-
fore providing support. Please also supply the following in-
formation to the Support desk:
• the version of KEN! with which you are working
The KEN! version number can be obtained by clicking
the menu command “? / About KEN” on the KEN! Ser-
vice PC.
• the operating system of the computer where KEN! Ser-
vice is installed (Windows 2000, Windows NT 4.0, Win-
dows Me, Windows 98 or Windows 95)