Operation Manual

Support by fax
KEN! – 6 Support 117
• the operating systems of the individual computers
where KEN! Client is installed (Windows 2000, Windows
Me/98 or Windows NT 4.0)
• the kind of network you work in: a peer-to-peer network
(without a server), a Microsoft network (NT server) or a
Novell network
• the current TCP/IP configuration: Are the workstations
operating with static IP address assignments? Do the
workstations receive their IP addresses from KEN! or
from another DHCP server?
• the KEN! service for which you are requesting support:
“CAPI Services”, E-mail, or Internet Access
• the location of your problem: does it occur on the KEN!
Service PC, on one or all of the KEN! Clients, or on all
KEN! computers?
• the ISDN-Controller installed in the KEN! Service PC:
which driver version and which build are you using?
The driver version and the build of AVM ISDN-Control-
lers can be obtained from the “Readme” file in the in-
stallation directory of the ISDN-Controller. If FRITZ! is in-
stalled on the KEN! Service PC, the driver version is also
available through the menu commands “Start / Pro-
grams / FRITZ! / FRITZ!version”. Then click the “System
Information” button in the “FRITZ!version” window.
• Which browser and which E-mail application do you
use? Please list the versions as well.
• whether your ISDN-Controller is operated at a PBX
• the step of the installation or application at which an er-
ror message appears
• the exact wording of any messages returned
• whether it is possible to establish a successful test con-
nection to the AVM Data Call Center (ADC) with the
ISDN-Controller
If a connection to the ADC is not established immedi-
ately, try again. The ADC may be busy at peak times.