User guide

Appendices 45
Mouse jumps or “hugs” screen
If the mouse has been hot-plugged while running in Windows, you may need to
close and restart Windows.
If the mouse still does not function, try the mouse resynchronization command
<ZM>. For instructions on Command Mode, see Operations. If the problem
persists, contact Avocent Technical Support.
Mouse is inoperable on one computer channel
If the mouse is inoperable on a channel, reset command <MR> or <MW> with
that PC selected. For instructions on Command Mode, see Operations.
Verify that the cables from the computer to the AutoView are connected properly.
Make sure that you have keyboard/mouse privileges for that channel.
Verify that the mouse driver is confi gured properly for mouse support.
Verify that the computer works properly with a mouse connected directly to it. If
the problem persists, contact Avocent Technical Support.
Mouse is inoperable on all channels
Verify that the mouse is plugged into the correct PS/2 port on the back of
the AutoView.
Verify that the mouse is PS/2 style and a supported brand. See Product
Overview for more information.
Try the mouse reset command <MR> or try the Reset Standard
Mouse/Keyboard command from the OSD Command Menu for computers using
PS/2 mice. Use <MW> or Reset Wheel Mouse for computers using the
Microsoft IntelliMouse. For instructions on command mode, see Operations.
Verify that the mouse works when connected directly to a computer.
Cycle power to the AutoView unit. You do not have to power down your
computers for this. If the mouse remains inoperable, power down all attached
computers, cycle power on the AutoView, then repower the computers. If the
problem persists, contact Avocent Technical Support.
Keyboard is inoperable on one channel
If the keyboard does not function on one channel, verify that the cables from the
computer to the AutoView are connected properly.
If you are operating in secure mode, verify your keyboard and mouse privileges.
Verify that the keyboard works properly connected directly to the computer. If the
problem persists, contact Avocent Technical Support.
Keyboard is inoperable on all channels
If the keyboard does not work on any channel, try the all channels Reset
Mouse/Keyboard command from the OSD Command Menu.
Try a different keyboard. If the keyboard still does not function, cycle the power
on the AutoView unit.
Cycle power on all attached computers and the AutoView unit and try again. If
the problem persists, contact Avocent Technical Support.