User guide

46 AutoView Installer/User Guide
Keyboard is inoperable after switching channels
Try changing the keyboard scan set for that channel by using the keyboard command
sequence <Kn>. For more information, see Operations.
If you are operating in secure mode, verify your keyboard and mouse privileges. If
the problem persists, call Avocent Technical Support.
Characters on screen do not match keyboard input
Try changing the keyboard scan set for that channel by using the keyboard
command sequence <Kn>. For more information, see Operations. If the problem
persists, call Avocent Technical Support.
No keyboard, video or mouse
Verify that the cable connecting the two units together on the expansion unit
is functioning properly; verify that the base unit is correctly connected on both
ends. For additional is information, see Installation. If the problem persists,
contact Avocent Technical Support.
OSD menu does not “pop-up”
Verify that you are pressing the Control key twice within one second. If the
problem persists, contact Avocent Technical Support.
Unable to change channels using OSD
Verify that the channel is powered. Check the address confi gured in OSD. If the
computer is powered and the address is correct, call Avocent Technical Support.
Administrator password is forgotten
Call Technical Support.
User password is forgotten
Contact your system administrator.
General Keyboard/Video Problems
If the building has 3-phase AC power, ensure that the computer, the AutoView
and the monitor are on the same phase. Best results are obtained when they
are on the same circuit.
Use only Avocent-supplied cable. Avocent warranties do not apply to damage
resulting from user-supplied cable. Do not use a 2-wire extension cord in any
Avocent product confi guration.
Test AC outlets at computer, AutoView and monitor for proper polarity and
grounding. Use only with grounded outlets at the computer, AutoView and
monitor. When using a backup power supply (UPS), power the computer,
AutoView and the monitor off the supply.
System lockup during paired operation
If there is no keyboard, mouse or push-button channel selection function, try to
bring up the OSD menu. If it activates, reselect your channel and verify that the
channel functions normally. If the problem persists, contact Technical Support.
If the OSD menu does not activate, verify that the serial cable and video cables
are securely attached to both boxes. If not, reattach and try the OSD menu again.
If the problem persists, contact Technical Support.