AVWorksTM Installer/User Guide
INSTRUCTIONS This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.
AVWorks™ Installer/User Guide Avocent, the Avocent logo, The Power of Being There and AVWorks are trademarks of Avocent Corporation. OSCAR is a registered trademark of Apex Inc. AutoView is a registered trademark of Cybex Computer Products Corporation. All other marks are trademarks or registered trademarks of their respective owners. © 2002 Avocent Corporation. All rights reserved.
Table of Contents Chapter 1: Product Overview About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Chapter 2: Installation Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Installing AVWorks ............................ 7 Chapter 3: Basic Operations Launching AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Navigating AVWorks . . . . . . . . . . . .
1 Product Overview Contents About AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1: Product Overview 3 Chapter 1: Product Overview About AVWorks AVWorks is a cross-platform management application that allows you to view and control the AutoView 1000R/2000R appliance and all its target devices. The cross-platform design ensures compatibility with most popular operating systems and hardware platforms. AutoView 1000R provides secure switch-based authentication, data transfers and username/password storage.
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2 Installation Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Installing AVWorks ............................
Chapter 2: Installation 7 Chapter 2: Installation Getting Started Before installing your AVWorks, refer to the following lists to ensure that you have all the items that shipped with your software as well as all other items necessary for proper installation.
8 AVWorks Installer/User Guide To install on Microsoft Windows NT, 2000 or XP: 1. Insert the AVWorks CD-ROM into your CD-ROM drive. If AutoPlay is supported and enabled, the setup program will start automatically. -orIf your system does not support AutoPlay, set the default drive to your CD-ROM drive letter and execute the following command to start the install program (replace drive with your CD-ROM drive letter): drive:\WIN32\SETUP.EXE 2. Follow the on-screen instructions.
3 Basic Operations Contents Launching AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Navigating AVWorks . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Appliance/AVWorks Quick Setup Checklist . . . . . . . . . 13 Adding an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Accessing an Appliance . . . . . . . . . . . . . . . . . . . . . . . . . 17 Accessing and Managing Your Devices . . . . . . . . . . . . 18 Changing AVWorks Device Properties . . . . . . . . . .
Chapter 3: Basic Operations 11 Chapter 3: Basic Operations Launching AVWorks To launch AVWorks on all Microsoft Windows operating systems: Select Start - Programs - Avocent AVWorks. -orDouble click the AVWorks icon. AVWorks will launch. To launch AVWorks on Red Hat Linux (7.1 and 7.2): From the application folder (/usr/lib/Avocent_AVWorks/), execute the following command: ./Avocent_AVWorks -orFrom (/user/bin), execute the following link: .
12 AVWorks Installer/User Guide default display is user-configurable. For more information, see Customizing the AVWorks Explorer Window in this chapter. The AVWorks Explorer default display is set for the Server view once you have added your first appliance. NOTE: The Group Selector pane does not appear under the Appliances or Devices tab unless you have more than one type of appliance or device. AVWorks Explorer Window Features A B F G C H D I E Figure 3.1: AVWorks Explorer Window A.
Chapter 3: Basic Operations 13 Appliance/AVWorks Quick Setup Checklist The following list is an overview of the steps you will follow to set up and configure your AutoView system. Each of these steps is explained in detail in separate topics throughout this and the AutoView 1000R/2000R Installer/User Guide. To set up the AutoView 1000R/2000R: (See the AutoView 1000R/2000R Installer/User Guide) 1. Adjust mouse acceleration on each server to Slow or None. 2.
14 AVWorks Installer/User Guide Adding an Appliance Before you can access your appliance through AVWorks, you must add it to the AVWorks database. Once an appliance is added, it appears in the Unit list. You may either manually add or discover an appliance. To manually add an appliance with an assigned IP address: 1. Select File - New - Appliance from the AVWorks Explorer menu. -orClick the New Appliance task button. The New Appliance Wizard appears. Click Next to continue. 2.
Chapter 3: Basic Operations 6. 15 The Configure Cascade Switches dialog box appears if AVWorks detects an attached legacy switch. This box contains a list of all AVRIQ adaptor EIDs (Electronic Identification Numbers) retrieved from the appliance and the cascade switches to which they are connected, if any. When this dialog box first displays, all the switches will be set to None. Switches detected will have an icon next to the pulldown menu. a. b.
16 AVWorks Installer/User Guide and gateway that you want to assign to the unit and click Next. 4. The Select AutoView 1000R/2000R window appears, prompting you to select the unit to add from the list of new appliances that were found. Select the unit and then click Next. 5. The Configuring AutoView 1000R/2000R window indicates whether the IP information was successfully configured.
Chapter 3: Basic Operations 17 To discover an appliance by IP address: 1. Select Tools - Discover from the AVWorks Explorer menu. The Discover Wizard appears. Click Next to continue. 2. The Address Range page appears. Type the range of IP addresses to search on the network in the To and From boxes. Use the IP address dot notation xxx.xxx.xxx.xxx. Click Next to continue. 3. The Searching Network progress bar appears.
18 AVWorks Installer/User Guide an appliance, AVWorks will cache the username and password in memory for the duration of the AVWorks session. NOTE: You can clear the login credentials by selecting Tools - Clear Login Credentials. Figure 3.5: Appliance View Tab Selected To log into an appliance: 1. Click the Appliances button in the AVWorks Explorer. 2. Double-click on an appliance from the Unit Selector pane. -orSelect an appliance, and then click the Manage appliance task button.
Chapter 3: Basic Operations 19 Accessing and Managing Your Devices The Devices tab displays a list of devices defined in the database. The Group Selector pane appears if two or more device types are defined. Click All Devices or click on a folder to view all devices of a particular type. When you select a server and click the Connect Video task button, the Viewer launches. The Viewer allows you full keyboard, monitor and mouse control over a server. Figure 3.
20 AVWorks Installer/User Guide 4. Review the results of your search. -orClick the Clear Results button to display the entire list again. To auto search by typing in the Unit list: 1. Click the Devices tab, then click on any item in the Unit list. 2. Begin typing the first few characters of a device name. The highlight will move to the first device name beginning with those characters.
Chapter 3: Basic Operations 21 Expanding and refreshing your Video Viewer You can adjust your view using the three buttons at the top of the Video Viewer window. The first button allows you to align the mouse cursors, the second is to refresh the video and the third allows you to expand the Video Viewer window to encompass the entire screen.
22 AVWorks Installer/User Guide Adjusting the window size The Video Viewer allows you to set up automatic or manual scaling of the session image. When Auto Scale is selected, the desktop window remains fixed and the server image is scaled to fit the window. When Manual Scale is selected, a drop-down menu of supported image scaling resolutions is displayed. To adjust the size of the Video Viewer window: From the menu, select View - Auto Scale to allow the server image to be scaled automatically.
Chapter 3: Basic Operations 23 Figure 3.10: Viewer Mouse Session Options Dialog Box Setting mouse scaling You can choose among three preconfigured mouse scaling options or set your own custom scaling. The preconfigured settings are: Default (1:1), High (2:1) or Low (1:2). In a 1:1 scaling ratio, every mouse movement on the desktop window will send an equivalent mouse movement to the server. In a 2:1 scaling, the same mouse movement will send a 2X mouse movement. In a 1:2 scaling, the value will be 1/2X.
24 AVWorks Installer/User Guide To realign the mouse: Click the Align Local Cursor button on the Viewer toolbar. To reset the PS/2 connection: 1. Select Tools - Session Options in the Viewer. The Session Options dialog box appears. 2. Click the Mouse tab. 3. Click the Reset PS/2 button. A dialog box appears prompting you to confirm. 4. Click the Reset PS/2 Connection at the Device checkbox and click OK.
Chapter 3: Basic Operations 25 Macro Groups settings are specific to each target device and, therefore, can be set differently for each device. These setting are placed into the local client database and applied each time you launch a session to a specific device. To change the default Macro group: 1. Select Tools - Session Options in the Viewer. The Session Options dialog box appears. 2. Click the Macros tab. Figure 3.12: Viewer Session Options Dialog Box - Macro Tab 3.
26 AVWorks Installer/User Guide Figure 3.13: Viewer Macro Dialog Box 2. Click Create. The Create/Edit Macros dialog box appears. Figure 3.
Chapter 3: Basic Operations 3. Type the name of the macro in the Macro Name field. 4. Select the desired category and keystrokes from the list of Available Keystrokes and click Add. -orType the keystrokes to send in the Keystrokes field. 5. Click OK to accept the macro and return to the Macros dialog box. -orClick Reset to erase all the keystrokes entered in the Keystrokes field. 27 Grouping macros The Macro Groups dialog box allows you to arrange macros into logical groups.
28 AVWorks Installer/User Guide 3. Click Create. A dialog box appears prompting you to name the new macro group. 4. Type in a name. Click OK to save the name and return to the Macro Groups dialog box. A tab with the new name appears. To add macros to an existing group: 1. Select Macros - Configure from the Viewer. The Macros dialog box appears. 2. Click Group. The Macro Groups dialog box appears. 3. Click the macro group tab to alter. Windows and Sun are the default tabs.
Chapter 3: Basic Operations 29 location or folder. The Network tab lets you set a browser URL for that server if you want to view it in a browser window instead of through a session Viewer. The Information tab allows you to enter information about the server including a server description, contact information and any comments you would like to add. Lastly, the Connections tab displays the connection that will be used for a specific server. NOTE: You can also change the properties of your appliance.
30 AVWorks Installer/User Guide 7. (Optional) Click the Network tab and type in the URL to use when establishing a browser connection to the server. If the field contains a value, then the Browser button appears in the task bar allowing you to launch the browser to that specified URL. Figure 3.17: Server Network Properties Tab 8. (Optional) Click the Information tab and type in a description of the unit. There are no rules for the type of information that you may enter here. Figure 3.
Chapter 3: Basic Operations 31 Figure 3.19 shows a connection to a server. Figure 3.20 shows a server connected to Channel 1 of a legacy switch. Figure 3.19: Server Connection Example 10. Figure 3.20: Switch Connection Example When finished, click OK to save the new settings. -orClick Cancel to exit without saving the new settings. Accessing a server via a browser window You can configure your system to open a server connection in a browser window.
32 AVWorks Installer/User Guide client database. View tabs, sort bars and search functions use these attributes to find specific units within the database. Site organization is based on where your servers are located and refers to the column headings Site and Department, which can be customized to suit your needs. See Modifying custom field names in this chapter. Folders provide a way to create a customized organizational system for individual servers.
Chapter 3: Basic Operations 33 Figure 3.22: Folders View Tab Selected Modifying custom field names Custom field names allow you to change the Site, Department and Location column heading names that appear in the Group and Unit Selector panes. This allows you to group appliances and servers in ways that are meaningful to you. The Department field is a subset of Site. If you customize these field names, you should keep this hierarchy in mind. Figure 3.
34 AVWorks Installer/User Guide Figure 3.24: Options Dialog Box - Custom Field Labels 2. Select a field label to modify and click the Modify button. The Modify Custom Field Label dialog box appears. 3. Type the singular and plural versions of the field label. The length can be from 1 to 32 characters. A blank value is not allowed. Spaces are permitted in the middle but leading and trailing spaces are not allowed. 4. Click OK to save the new field label.
Chapter 3: Basic Operations 35 2. Click the General tab and select the pulldown menu for Site, Department or Location. If a name is not in the pulldown menu, type the name you want in the text field. The name can be from 1 to 32 characters long. Names are not case sensitive and can consist of any combination of characters entered from the keyboard. Spaces are permitted in the middle but leading and trailing spaces are not allowed. Duplicate names are not allowed. 3. Click OK.
36 AVWorks Installer/User Guide Figure 3.25: Assign To Dialog Box 3. Select the site, location or folder category from the pulldown menu. 4. Select the target from the list of available targets to which the unit can be assigned within the chosen category. This could be empty if no site, location or folder has been defined in the local database. 5. Click OK to save the assignment. -orClick Cancel to exit without saving changes.
Chapter 3: Basic Operations 37 To delete an appliance or server: 1. Select the unit(s) to delete from the Unit Selector pane. 2. Select Edit - Delete. -orPress the Delete key on your keyboard. A dialog box appears confirming the number of units to be deleted. If you are deleting an appliance, the dialog box includes a Delete Associated Devices checkbox. Enable/disable the checkbox as desired. 3. Click Yes to confirm the deletion. Additional message prompts may appear depending on your configuration.
38 AVWorks Installer/User Guide Customizing the AVWorks Explorer Window The AVWorks Explorer window can be resized at any time. Each time you launch the application, the AVWorks Explorer window opens to its default size and location. A split-pane divider that runs from top to bottom separates the Group Selector pane and the Unit Selector pane. You can move the divider left and right to change the viewing area of the Group Selector pane and the Unit Selector pane.
Chapter 3: Basic Operations 4. 39 Click OK to save the new browser selection. -orClick Cancel to exit without saving changes. Managing Your Local Databases Each workstation running AVWorks contains a local database that records the information that you enter about your units. If you have multiple workstations, you may configure one station and then save a copy of this database and load it into the other stations to avoid unnecessarily reconfiguring each station.
40 AVWorks Installer/User Guide Exporting a database This function allows you to export fields from the local database to an ASCII Comma Separated Value file (CSV) or Tab Separated Value file (TSV). The following database fields will be exported.
Chapter 3: Basic Operations To load a database: 1. Select File - Database - Load from the AVWorks Explorer menu. The Database Load dialog box appears. 2. Browse to select a database to load. 3. Click Load. A progress bar appears during the load. When finished, a message appears indicating that the load was successful and you are returned to the main window.
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4 Managing Your Appliance Contents Viewing and Configuring Appliance Parameters . . . . 46 Upgrading Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . 53 Managing User Sessions . . . . . . . . . . . . . . . . . . . . . . . . 55 Rebooting Your Appliance . . . . . . . . . . . . . . . . . . . . . . 56 Managing Appliance Configuration Databases . . . . . 56 Managing User Databases . . . . . . . . . . . . . . . . . . . . . . 57 Changing Appliance Properties . . . . . . . . . . . . . . . . . .
Chapter 4: Managing Your Appliance 45 Chapter 4: Managing Your Appliance Once you have installed a new appliance, you have the ability to view and configure unit parameters, view and control currently active video sessions and execute a variety of control functions such as rebooting and upgrading your appliance. This is accomplished through the Appliance Management Panel (AMP). The AMP has three tabbed panels: Settings, Status and Tools. Figure 4.
46 AVWorks Installer/User Guide Viewing and Configuring Appliance Parameters The Settings tab allows you to display an expandable list of categories covering a wide range of parameters for your appliance. When a category is selected from the list, the parameters associated with the category will first be read from the unit, the local database or both. You will then be able to modify those parameters and send the changes securely back to the appliance.
Chapter 4: Managing Your Appliance 47 Figure 4.2: Users Dialog Box To add or modify a user: 1. Click the Users category in the left column in the AMP. 2. Click the Add button on the right side of the window to add a new user. The Add User dialog box appears. -orSelect a user and click the Modify button to modify a current user. The Modify User dialog box appears. Figure 4.3: Add User Dialog Box 3.
48 AVWorks Installer/User Guide Figure 4.4: User Access Rights Dialog Box b. c. d. 5. Select a server in the left column for which this user should have access rights. Select the Add button. Select a server in the right column from which to remove a user’s access rights. Click the Remove button. Repeat steps a and b until the right column represents the appropriate server access for this user, and then click OK. Click OK to save the settings and return to the main AMP window. To delete a user: 1.
Chapter 4: Managing Your Appliance 49 In this dialog box, you can enter system information and community strings. You may also designate which stations can manage the appliance as well as receive SNMP traps from the switch. For more information on traps, see Enabling individual SNMP traps in this chapter. If you check Enable SNMP, the unit will respond to SNMP requests over UDP (User Datagram Protocol) port 161. Port 161 is the standard UDP port used to send and receive SNMP messages.
50 AVWorks Installer/User Guide 5. Add up to four SNMP management entities to monitor this appliance or leave this blank to allow any station to monitor the appliance. a. b. c. 6. Add up to four SNMP trap destinations to which this appliance will send traps in the Trap Destination field. a. b. c. 7. Click the Add button to define an allowable manager. The Allowable Manager dialog box appears. Type in the IP address of the management station to add. Click OK to add a management station.
Chapter 4: Managing Your Appliance 51 Viewing server connections When you select the Devices category for the first time, the AMP will retrieve the servers that exist in the AVWorks database as well as information on how the servers are connected to the selected appliance. The Connection column displays the current server connection. This can be to either an AVRIQ adaptor or a cascade switch. If connected to an AVRIQ adaptor, the AVRIQ’s EID will display in the Connection column.
52 AVWorks Installer/User Guide to match the current configuration in the appliance. Your current local database names will be overridden with the appliance names. Click Next. 3. A polling appliance message box appears with a progress bar indicating that the appliance information is being retrieved. 4. If no changes were detected in the appliance, a completion dialog box appears with this information. Click Finish to exit.
Chapter 4: Managing Your Appliance 53 Figure 4.8: Configure Cascade Switches Dialog Box Upgrading Firmware You can upgrade the firmware for either the appliance or the AVRIQ adaptors. The AVRIQ adaptors can be upgraded individually or simultaneously. When an upgrade is initiated, you will see a message indicating the current status. As long as an upgrade is in progress, you cannot initiate another.
54 AVWorks Installer/User Guide Figure 4.9: Firmware Version Dialog Box To upgrade appliance firmware: 1. Click the Tools tab in the AMP. The Tools dialog box appears. 2. Click the Upgrade AutoView 1000R/2000R Firmware button. The Firmware Upgrade dialog box appears. Type in the TFTP (Trivial File Transfer Protocol) server IP address where the firmware is located as well as the firmware filename and directory location. Figure 4.10: Upgrade Firmware Dialog Box 3. Click the Upgrade button.
Chapter 4: Managing Your Appliance 55 CAUTION: Do not turn off the AutoView 1000R/2000R while it is rebooting. To simultaneously upgrade multiple AVRIQ adaptors: 1. Click the Tools tab in the AMP. The Tools dialog box appears. 2. Click the Upgrade AVRIQ Firmware button. The Upgrade AVRIQ Firmware dialog box appears. 3. Click the checkboxes in front of each type of AVRIQ adaptor to upgrade. 4. Click Upgrade. The Upgrade button dims.
56 AVWorks Installer/User Guide Figure 4.11: User Status Dialog Box To disconnect a user session: 1. Click the Status tab in the AMP. The User Status dialog box appears. 2. Click one or more users to disconnect. 3. Click the Disconnect Session button. A message appears prompting you to confirm the disconnect command. 4. Click Yes to disconnect the user. -orClick No to exit without completing the disconnect command.
Chapter 4: Managing Your Appliance 57 you ever need to replace your AutoView 1000R/2000R, restore the configuration file to the new appliance and avoid manually configuring it. NOTE: User account information is stored in the user database, not in the configuration file. For more information, see Managing User Databases in this chapter. To read and save a configuration to a file from an appliance: 1. Click the Tools tab in the AMP. The Tools dialog box appears. 2.
58 AVWorks Installer/User Guide 2. Click the Save Appliance User Database button. The Save Appliance User Database dialog box appears. 3. Click Browse and navigate to a location to save the user database file. The location appears in the Save To field. 4. Click Save. The user database file is read from the appliance and saved to a location. A progress window displays. 5. When complete, a message appears prompting you to confirm the read completion.
Chapter 4: Managing Your Appliance 59 Figure 4.12: Appliance General Properties 3. Type in the name of the appliance. A warning will display if you enter a duplicate name. 4. Skip the Type field. This is read-only for appliances. 5. Select the icon to display for the unit. 6. (Optional) Select the site, department and location to which you would like the appliance assigned. If a selection is not in the pulldown, type the name of the new assignment in the text field.
60 AVWorks Installer/User Guide However, if your machine has a software cursor or pointer shadow enabled, or if your video driver does not support DirectDraw, you may experience a flicker in your mouse cursor when over the title bar of the Viewer. You can either disable the software cursor or pointer shadow, or load a new driver for your video card. Or you can disable DirectDraw. Figure 4.13: Options Dialog Box - DirectDraw To disable DirectDraw: 1. Select Tools-Options. The Options dialog box appears.
Chapter 4: Managing Your Appliance 61 enabled products. New product licenses can be added and existing licenses can be deleted from this dialog as well. To view licenses: Select Tools - License Manager. The License Manager dialog box appears. To add a license: 1. Select Tools - License Manager. The License Manager dialog box appears. 2. Click the Add button. The Add License dialog box appears. 3. Enter the Product Code and Key that you received from Avocent. 4.
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Appendices Contents Appendix A: Updating AVWorks . . . . . . . . . . . . . . . . . 65 Appendix B: Keyboard and Mouse Shortcuts . . . . . . . 66 Appendix C: TCP Ports . . . . . . . . . . . . . . . . . . . . . . . . . 68 Appendix D: Troubleshooting . . . . . . . . . . . . . . . . . . . 69 Appendix E: Technical Support . . . . . . . . . . . . . . . . . .
Appendices 65 Appendices Appendix A: Updating AVWorks For optimal performance, ensure that you have the latest version of AVWorks available from the Avocent web site. To update AVWorks: 1. Download the update file from http://www.avocent.com/support. 2. Double-click on the installer. The installer will check to see if a previous version of AVWorks resides on your system. 3. If no previous version has been detected and a dialog box appears to confirm the upgrade, click Continue.
66 AVWorks Installer/User Guide Appendix B: Keyboard and Mouse Shortcuts Divider Pane Keyboard and Mouse Shortcuts Operation Description F6 Navigates between the split-screens and gives focus to the last element that had focus. F8 Gives focus to the divider. Left or Up Arrow Moves the divider left if the divider has the focus. Right or Down Arrow Moves the divider right if the divider has the focus.
Appendices 67 Operation Description Page Down Deselects current selection and scrolls down one page, then selects the last item on the page. Delete Performs the Delete function. Works the same as the Edit>Delete menu function. Ctrl + Home Moves the focus and the selection to the first row in the table. Ctrl + End Moves the focus and the selection to the last row in the table. Shift + Up Arrow Extends selection up one row. Shift + Down Arrow Extends selection down one row.
68 AVWorks Installer/User Guide Appendix C: TCP Ports The Video Session Viewer communicates with the AV1000R/2000R over TCP ports 8192 and 2068. Digitized video data is sent over port 8192. Encrypted keyboard and mouse data is sent over port 2068. The Appliance Management Panel (AMP) communications with the AV1000R/2000R over TCP port 3211. All data on ports 2068 and 3211 is encrypted using the Secure Socket layer (SSL) protocol. The AV1000R/2000R retains the database of user accounts and permissions.
Appendices 69 Appendix D: Troubleshooting Adjusting the video quality The Video Viewer offers both automatic and manual video adjustment capability. Generally, the Automatic Video Adjustment will optimize the video for the best possible view. However, you may fine tune the video with the aid of Avocent technical support. Manual Video Adjust Dialog Box Options A B C D E F G H I J K L M N O Figure D.1: Manual Video Adjust Dialog Box A. Image Capture Width I. Automatic Video Adjustment B.
70 AVWorks Installer/User Guide Appendix E: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service: 1. Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined. 2. Check our web site at www.avocent.
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LIMITED WARRANTY Avocent Corporation warrants to the original retail purchaser that this product is and will be free from defects in materials and workmanship for a period of 24 months from the date of purchase. Additionally, all Avocent products carry an unconditional thirty-day satisfaction guarantee. If, for any reason, you are dissatisfied with the performance of this product, you may return it to the point of purchase for a refund of the purchase price (excluding shipping charges).
For Technical Support: Email: support@avocent.com www.avocent.com Avocent Corporation 4991 Corporate Drive Huntsville, Alabama 35805-6201 USA Tel: +1 256 430 4000 Fax: +1 256 430 4031 Avocent International Ltd.
