Emerge DM2000 Desktop Manager TM For Technical Support: www.avocent.
USA Notification Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
EmergeTM DM2000 Desktop Manager Installer/User Guide Avocent, the Avocent logo, The Power of Being There, Emerge are trademarks or registered trademarks of Avocent Corporation or its affiliates. All other marks are the property of their respective owners. © 2007 Avocent Corporation. All rights reserved.
Instructions This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the Management Appliance.
iii TABL E OF CONTEN TS Table of Contents List of Figures ................................................................................................................ vii List of Tables ................................................................................................................... ix Chapter 1: Product Overview.......................................................................................... 1 Introduction ....................................................................
iv EmergeTM DM2000 Desktop Manager - Installer/User Guide Unit Overview windows............................................................................................................ 15 Adding Units .................................................................................................................................... 15 Adding a single appliance ........................................................................................................
Table of Contents v User Authentication Services........................................................................................................... 33 Chapter 5: Advanced Operations ................................................................................. 35 ECMS Transmitter Pooling ............................................................................................................. 35 Backup and Restore ..............................................................................
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vii L IS T O F F IG URE S List of Figures Figure 1.1: Explorer Window Areas................................................................................................. 3 Figure 1.2: Example Side Navigation Bar......................................................................................... 4 Figure 2.1: Management Appliance Configuration ..........................................................................
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ix L I ST OF T A B L ES List of Tables Table 1.1: List of products referred to in this manual....................................................................... 1 Table 1.2: Explorer Window Area Descriptions .............................................................................. 3 Table 1.3: General Keyboard Commands ......................................................................................... 5 Table 2.1: Descriptions for Figure 2.1 .................................................
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1 CHA PTER 1 Product Overview Introduction The EmergeTM DM2000 Desktop Manager (Management Appliance) is a secure, web browser-based, centralized enterprise management solution that allows users to remotely manage and monitor multiple Emerge ECMS2000U Digital Workstation Extender systems. The addition of this appliance allows the combination of ECMS Transmitters and ECMS Receivers to operate in Desktop Mode.
2 EmergeTM DM2000 Desktop Manager - Installer/User Guide Unit and user management The Management Appliance provides centralized network access, control and security for managed units and users. System Components Management Appliance The Management Appliance provides a centralized database for storing configuration, user, unit and system information. Through this the administrator can add, remove, delete and change settings for managed appliances and users.
Chapter 1: Product Overview 3 Target Device A target device is the remote computer or server that a user can connect to by logging into an ECMS Receiver. Explorer Window When a user has been logged in and authenticated, the Explorer window is displayed. From the Explorer window, you can view, access and manage units, users and the Desktop Management System. Figure 1.1 shows the Explorer window areas, which are described in Table 1.2. A B C D E Figure 1.1: Explorer Window Areas Table 1.
4 EmergeTM DM2000 Desktop Manager - Installer/User Guide Table 1.2: Explorer Window Area Descriptions (Continued) Letter Description C Top navigation bar - The options in the top navigation bar vary depending on the active tab in the tab bar. Topics relevant to each selection display in the side navigation bar. D Side navigation bar - Use the side navigation bar to select system information to display or edit in the content area.
Chapter 1: Product Overview 5 Refreshing a window The Units - All screen automatically refreshes every 10 seconds. Using keyboard commands In addition to using a mouse, you can use certain keyboard commands to select and change items in windows. Table 1.3 lists general keyboard commands that can be used. Table 1.
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7 CH A PTE R Hardware Installation and Setup 2 Introduction This chapter describes how to install and set up the EmergeTM DM2000 Desktop Manager (Management Appliance). NOTE: The first time you access the Management Appliance, enter admin as the user name and password as the password. The admin account is authorized to perform all configuration and access all managed devices and cannot be removed or renamed.
8 EmergeTM DM2000 Desktop Manager - Installer/User Guide • Reliable Earthing: Reliable earthing of rack mounted equipment should be maintained. Pay particular attention to supply connections other than direct connections to the branch circuit (for example, use of power strips).
Chapter 2: Hardware Installation and Setup 2 2 5 6 5 1 3 4 8 7 Figure 2.1: Management Appliance Configuration Table 2.1: Descriptions for Figure 2.
10 EmergeTM DM2000 Desktop Manager - Installer/User Guide Installing the Management Appliance NOTE: The Management Appliance may be rack mounted in a 1U configuration. To connect and power up the Management Appliance: 1. Install the Management Appliance on the top of the server rack or at the location from which it will be used. 2. The LAN Port 1 Ethernet port on the back panel of the Management Appliance should be connected to the LAN to which the transmitters and receivers are connected.
Chapter 2: Hardware Installation and Setup • Parity: None • Stop Bits: 1 • Flow Control: None 3. Once a connection is established, a serial console menu appears. 4.
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13 CHA PTER Managing Units 3 Introduction The EmergeTM DM2000 Desktop Manager (Management Appliance) is used to manage networks of ECMS Receivers and ECMS Transmitters (units). Using the Management Appliance, an administrator can add units, view and edit unit properties and initiate a variety of other operations. Accessing the Management Appliance Web Interface To access the Management Appliance web interface: 1. Open Microsoft® Internet Explorer. 2.
14 EmergeTM DM2000 Desktop Manager - Installer/User Guide Types of Units View windows There are several types of Units View windows, which are accessed by clicking tabs and side navigation bar links. • All Units: The Units - All window lists all managed units. • Unit Type: Unit Type windows list all managed units of a particular type (for example, All ECMS Receivers or All ECMS Transmitters).
Chapter 3: Managing Units • 15 Status - Current operating status of a unit. Table 3.1 lists and describes the possible values. Table 3.1: Unit Status Values Unit type Status and Icon Description Managed units Idle Unit is powered up, can be communicated with, and is not associated with an active media session.
16 EmergeTM DM2000 Desktop Manager - Installer/User Guide • Add a single unit • Discover units within an IP address range • Discover units on an IP subnet address The Add Unit Wizard can be launched from the following Units View windows: • Units - All • Units - All ECMS Receivers • Units - All ECMS Transmitters Adding a single appliance This procedure is valid for ECMS Transmitters and ECMS Receivers.
Chapter 3: Managing Units 17 4. The Management Appliance will search for managed units within the IP address range. When the search is completed, the Select Units to Add window will open, listing the results. 5. Add units • To add one or more managed units, select the managed units in the Units Found list, then click Add. The managed units will be moved to the Units to Add list. • To remove one or more managed units, select the managed units in the Units to Add list, then click Remove.
18 EmergeTM DM2000 Desktop Manager - Installer/User Guide 5. The Configure Unit Network Settings window will open. a. Type the IP address and subnet mask, in standard dot notation (xxx.xxx.xxx.xxx), for the managed unit. b. Optionally, type a gateway in standard dot notation (xxx.xxx.xxx.xxx). c. Click Next. 6. The Add Discovered Unit window will open. Select the discovered unit from the list, then click Next. 7. The Completed Successfully window will open.
Chapter 3: Managing Units • Name • Type (ECMS Transmitter, ECMS2000T, or ECMS Receiver, ECMS2000R) • IP address • MAC address • Unit Session Status The Unit Overview window enables you to: • Change the name of a unit • Reboot a unit • Upgrade the firmware of a unit To access the Unit Overview window: 1. Click the Units tab. 2. A list is displayed of all the units that are managed by the Management Appliance. 3. Click the unit name about which you require information. 4.
20 EmergeTM DM2000 Desktop Manager - Installer/User Guide 6. The Unit Properties window will open. This window displays all the general properties of the unit. Edit the properties you wish to change. NOTE: Part Number (MPN), Serial Number (EID) and Model are read-only values. These values are read from a unit during discovery and cannot be changed. 7. Click Save and then click Close. 8. The updated properties are displayed.
Chapter 3: Managing Units 21 To change Unit Authentication Server settings: 1. Click the Units tab. 2. A list is displayed of all the units that are managed by the Management Appliance. 3. Click the unit name about which you require information. 4. The Unit Overview window will open. 5. Click Authentication Servers under Unit Settings in the side navigation bar. 6. The Unit Authentication Server Settings window will open.
22 EmergeTM DM2000 Desktop Manager - Installer/User Guide To enable or disable Auto-Login Mode for an ECMS Receiver: 1. Click the Units tab. 2. A list is displayed of all the units that are managed by the Management Appliance. 3. Click the ECMS Receiver name about which you require information. 4. The Unit Overview window will open 5. Under Unit Settings in the side navigation bar, click Modes. 6. In the Unit Auto-Login Mode section, choose Disable or Enable. 7.
Chapter 3: Managing Units 23 Managing Firmware Upgrades To upgrade the firmware on a single unit: NOTE: You cannot perform a firmware upgrade unless a firmware upgrade file has been added to the Management Appliance software repository. See Firmware Management on page 37. NOTE: Upgrading the unit Firmware requires the unit to reboot; this causes a currently active session to be disconnected. 1. Click the Units tab. 2. A list is displayed of all the units that are managed by the Management Appliance.
24 EmergeTM DM2000 Desktop Manager - Installer/User Guide • Target PC NOTE: It is not possible to restrict the types of media that the user can use during an active media session. A connection will enable all media sessions, Video, Audio, Keyboard/Mouse and vMedia. All active media sessions To view a summary of all active sessions: 1. Click the Units tab. 2. Click Active Sessions in the side navigation bar. The Active Media Sessions window will open.
Chapter 3: Managing Units 2. 25 To add a department, click Departments in the top navigation bar. The Departments window will open. To add a location, click Locations in the top navigation bar. The Locations window will open. 3. Click Add. The Add Department or Add Location window will open. 4. Type a name, then click Add. The Departments or Locations window will open. To delete a department or location: 1. Click the Units tab. 2.
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27 CHA PTER Managing Users 4 Introduction With the EmergeTM DM2000 Desktop Manager (Management Appliance) you can carry out the following operations: • Add, change and delete user accounts • Enable/disable user accounts • Specify user password policy restrictions • Change user group membership • Display user access rights to target transmitters and managed units User Accounts Windows User accounts are displayed and managed through User Accounts windows. To display the User Accounts window: 1.
28 EmergeTM DM2000 Desktop Manager - Installer/User Guide Adding User Accounts Users A user cannot log on to a receiver and access an ECMS Transmitter unless a Receiver User Account has been created for them in the Management Appliance. Only a Management Appliance administrator can create a Receiver User Account. Receiver users cannot access the Management Appliance. Receiver User Accounts are authenticated by a Management Appliance internal authentication service.
Chapter 4: Managing Users a. b. 29 Type a user name, password and confirm the password of the user you are adding. • A user name must be unique, and must contain between 1 and 64 alphanumeric characters. User names are case-sensitive. • A password must contain between 6 and 64 alphanumeric characters. With the exception of ‘+’ and ‘-’ all ASCII characters may be used. Click Next. 4. The Assign User to User Groups window will open. Select Administrators as the user group and click Next. 5.
30 EmergeTM DM2000 Desktop Manager - Installer/User Guide Managing User Accounts Viewing User Account Overview Information To view a summary of all User Accounts: 1. Click the Users tab. 2. A list is displayed of all the User Accounts that are managed by the Management Appliance. 3. To view a list that contains only the administrator accounts, select the Administrators navigation option. 4. To view a list that contains only the ECMS Receiver User Accounts select the Users navigation option.
Chapter 4: Managing Users 3. 31 Select Transmitters from the side navigation menu. The User Transmitters Configurations window will open. a. Choose a target transmitter from drop-down list. b. Click Save.
32 EmergeTM DM2000 Desktop Manager - Installer/User Guide 3. Click Password in the side navigation bar. The User Password window will open. 4. Type the new password for the user and verify the new password. 5. Click Save and then click Close. Editing User Account Restrictions The administrator wants to edit a user's account restrictions. For example, the user may have had their account disabled and asked the administrator to enable it.
Chapter 4: Managing Users 4. 5. 33 In each of the fields type the information you wish to enter. You may also edit existing details. The fields available for each user are: • Home • Business • Home phone number • Business phone number • Mobile phone number • Mobile business phone number • Pager number • Primary email address • Secondary email address Click Save and then click Close.
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35 CHA PTER 5 Advanced Operations ECMS Transmitter Pooling The Management Appliance allows you to pool transmitters so that they are accessible to multiple users. All discovered devices are assigned to a pool of transmitters. When a user logs in at a receiver that user will connect to the transmitter that has been assigned to them. If no specific transmitter has been assigned they will then connect to the first available transmitter, assuming pooling is enabled.
36 EmergeTM DM2000 Desktop Manager - Installer/User Guide To back up the Management Appliance database: 1. In the Management Appliance, click the Systems tab. 2. Click EmergeTM Desktop Manager Server. 3. In the left navigation pane, click Backup and Restore. 4. Click Backup System. The File Download dialog box appears. 5. Click Save and browse to the location where you want to store the system data. 6. Click Save and then click Close. To restore the Management Appliance database: 1.
Chapter 5: Advanced Operations 37 Firmware Management The firmware files for Transmitters and Receivers can be added, viewed and deleted using the Unit Firmware Files window. Once a firmware file(s) has been added, you may use the file(s) to upgrade the managed unit. To display the Unit Firmware Files window: 1. Click the System tab. 2. Click Unit Files in the top navigation bar. The Unit Firmware Files window will open. To add a firmware file: 1. Click the System tab.
38 EmergeTM DM2000 Desktop Manager - Installer/User Guide 2. Click to select the checkbox next to the firmware you want to delete. 3. Click Delete. A confirmation dialog box will appear. 4. Confirm or cancel the deletion.
39 CHA PTER 6 Events and Event Logs Introduction When an enabled, defined event occurs in the EmergeTM DM2000 Desktop Manager (Management Appliance), it is saved in the event log. You can display the event log content or view details about an individual event log entry. If you wish, you can also export event logs to Microsoft(R) Excel for further analysis. It is also possible to change the event log’s retention period and export the event log’s content.
40 EmergeTM DM2000 Desktop Manager - Installer/User Guide Event categories Defined events can be classified in the following categories: • Unit • System • Authentication • Users • Target Device • User Statistics • Access Control • Sessions Displaying the Event Log There are several ways to customize event log displays. • You may display all events in the log. • You may display events of a particular severity or a particular category.
Chapter 6: Events and Event Logs 41 To change the event log retention period: 1. Click the Reports tab. 2. Click Log Configuration in the side navigation bar. The Event Log Retention Time window will open. 3. Type a number of days in the Days field, or select it using the menu. 4. Click Save. Creating an Event Log .csv File All or selected columns of the event log can be exported as a comma separated values (.csv) file. The output event log file is named eventlog.
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43 A P P EN D IC ES Appendices These Appendices contain the following information: • Technical Specifications on page 44 • Technical Support on page 45
44 Emerge TM DM2000 Desktop Manager - Installer/User Guide Appendix A: Technical Specifications Table A.1: EmergeTM DM2000 Desktop Manager - Installer/User Guide Specifications Network Connection Number 2 Type Ethernet, 10BaseT, 100BaseT, GigE Connector RJ-45 Serial Port Number 1 Type RS-232 serial Connector DB9 male Mechanical HxWxD 4.3 x 42.7 x 35.6 cm (1.7 x 16.8 x 14 in), 1 U form factor Weight 5.
Appendices 45 Appendix B: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service. To resolve an issue: 1. Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined. 2. Check our web site at www.avocent.
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License Information 47 License Information This product includes various software programs that are copyrighted and released under the GNU General Public License (GPL), the GNU Lesser General Public License (LGPL), and other licenses that permit copying, modification, and redistribution of source code (such licenses referred to as Public Licenses), in particular the software program “mtd”.
EmergeTM DM2000 Desktop Manager - Installer/User Guide 48 1. You may copy and distribute verbatim copies of the Program’s source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty; and give any other recipients of the Program a copy of this License along with the Program.
License Information 49 redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the Program. If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the section is intended to apply and the section as a whole is intended to apply in other circumstances.
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Emerge DM2000 Desktop Manager TM For Technical Support: www.avocent.
