DSView ® 3 For Technical Support: www.avocent.
DSView® 3 Management Software Version 3.5 Installer/User Guide Avocent, the Avocent logo, The Power of Being There, DSView, DSR, MergePoint, AlterPath, AutoView, OutLook, OSCAR, AVWorks, LANDesk, Dambrackas Video Compression and Cyclades are registered trademarks of Avocent Corporation or its affiliates. All other marks are the property of their respective owners. © 2007 Avocent Corporation. All rights reserved.
iii T A B L E O F C ON T E N T S Table of Contents List of Figures ................................................................................................................ xv List of Tables ................................................................................................................ xvii Chapter 1: Product Overview.......................................................................................... 1 Features and Benefits ....................................................
iv DSView 3 Software Installer/User Guide Sorting information in a window .............................................................................................. 24 Filtering information in a window............................................................................................ 24 Saving information in a window ............................................................................................... 25 Using the Customize link in windows ...........................................
Table of Contents v VPNs ................................................................................................................................................ 48 NAT Devices .................................................................................................................................... 49 Licenses............................................................................................................................................ 50 ISV Partners.........................
vi DSView 3 Software Installer/User Guide Unit Status Window ....................................................................................................................... 105 Chapter 8: Adding and Deleting Units ....................................................................... 107 Adding Units .................................................................................................................................. 107 Wizards that add units .........................................
Table of Contents vii Local Account Settings................................................................................................................... 140 Embedded Units ............................................................................................................................. 143 Launching embedded unit sessions......................................................................................... 143 Changing embedded unit credentials ........................................
viii DSView 3 Software Installer/User Guide Chapter 14: SSH Passthrough Sessions ................................................................... 177 Configuring SSH Passthrough....................................................................................................... 177 Enabling SSH Passthrough .................................................................................................... 177 SSH port sharing ...........................................................................
Table of Contents ix Phone contact ......................................................................................................................... 210 Email contact .......................................................................................................................... 210 User notes ............................................................................................................................... 210 Custom field properties .........................................
x DSView 3 Software Installer/User Guide Displaying Video Viewer Users ..................................................................................................... 243 Scan Mode...................................................................................................................................... 244 About scan mode..................................................................................................................... 244 Thumbnail Viewer features.......................
Table of Contents xi Merging target devices ........................................................................................................... 279 Importing DSView 2.x software databases............................................................................. 280 Importing data ........................................................................................................................ 283 Using the Managed Appliance Tools............................................................
Table of Contents xii Event severity.......................................................................................................................... 309 Event categories...................................................................................................................... 310 Email Notifications ........................................................................................................................ 310 Enabling and Disabling Event Logging...........................
Table of Contents VT100+ terminal emulation .................................................................................................. VT102 terminal emulation ..................................................................................................... VT100 terminal emulation ..................................................................................................... VT220 terminal emulation .........................................................................................
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xv LIST OF FIGU RES List of Figures Figure 1.1: Example System Configuration ...................................................................................... 8 Figure 3.1: Example Avocent DSView 3 Explorer Window Areas.................................................. 21 Figure 3.2: Example Side Navigation Bar....................................................................................... 23 Figure 4.1: Typical DSView 3 Software System Firewall Configuration...................................
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xvii LIST OF TABLES List of Tables Table 1.1: DSView 3 Software System Configuration Descriptions.................................................. 8 Table 3.1: DSView 3 Explorer Window Area Descriptions............................................................. 22 Table 3.2: Side Navigation Bar Descriptions .................................................................................. 23 Table 3.3: Filter Text Strings..................................................................................
xviii DSView 3 Software Installer/User Guide Table 15.2: Custom Fields Example: Side Navigation Bar Descriptions ..................................... 192 Table 15.3: Unit Groups Features................................................................................................. 194 Table 15.4: Unit Group Hierarchy Example Descriptions............................................................ 195 Table 16.1: User Status Icons..........................................................................
List of Tables xix Table D.9: VT220 Decoding .......................................................................................................... 352 Table D.10: VT52 Encoding .......................................................................................................... 354 Table D.11: VT52 Decoding .......................................................................................................... 354 Table D.12: VT52 ANSI Mode Auxiliary Keypad Definitions ........................
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1 CHAPTER 1 Product Overview The DSView® 3 management software version 3.5 is a secure, web browser-based, centralized enterprise management solution that allows users to remotely access, manage, monitor and control target devices through Avocent managed appliances. A session may be launched to a target device with a single point of access.
2 DSView 3 Software Installer/User Guide Secure authentication and communication Secure Socket Layer (SSL) encryption may be used to encrypt data traveling within the DSView 3 software system. Users may be authenticated through internal or external services such as LDAP, Active Directory, NT Domain, TACACS+, RADIUS and RSA SecurID. Unit and user management The DSView 3 management software provides centralized network access, control and security for managed appliances.
Chapter 1: Product Overview 3 You may configure one or more spoke (backup) servers in addition to the hub server. The hub server is responsible for maintaining the master copy of the database in a DSView 3 software system. Only one server in a DSView 3 software system may be configured as the hub server. Spoke servers perform database replication with the hub server.
4 DSView 3 Software Installer/User Guide Proactive Network Security with NetClarity Auditor Enterprise Integrate NetClarity Auditor Enterprise with DSView 3 software and manage one or more Auditor appliances to alert, block and correct critical IT security and compliance problems in your data center and throughout your entire enterprise network. Visit www.netclarity.net for ordering information.
Chapter 1: Product Overview 5 LANDesk Server Manager supports rack-mounted and blade servers with low-impact services that let users choose the level of management coverage – from device discovery to extended performance analysis, security and configuration control. It enables enterprises to take inventory, provision, patch, monitor and instantly assess server health and ensure optimum availability. DSR® switches DSR switches allow KVM signals to be transmitted over a standard TCP/IP network connection.
6 DSView 3 Software Installer/User Guide VMware® environments The DSView 3 software plug-in for Virtualization allows you to access and control VMware VirtualCenters, ESX Servers and virtual machines from the DSView 3 software. You can launch a Virtual Network Computing (VNC), Remote Desktop or VMware viewer session to a virtual machine from a single point of access. For more information, see the Virtualization plug-in documentation. Licenses may be required; see your Avocent representative or www.
Chapter 1: Product Overview • Cyclades KVM/net Plus KVM over IP switches • Cyclades TS appliances • CCM console management appliances • CPS810 and 1610 serial over IP network appliances 7 Target devices Target devices encompass a wide range of data center components such as servers and routers that a DSView 3 software administrator may manage virtually through the DSView 3 software system.
8 DSView 3 Software Installer/User Guide 4 3 2 1 5 6 7 11 8 9 10 13 12 14 15 16 17 18 19 20 21 22 Figure 1.1: Example System Configuration Table 1.
9 CHAPTER 2 Installation This chapter describes the following installation sequence: • What you should do before installing the DSView 3 software • Installing the DSView 3 software • Configuring the DSView 3 software, plus considerations when upgrading • Running the DSView 3 software, that is, start a client session Final sections describe how to change your password, uninstall the software, end a DSView 3 software session and install Java.
10 DSView 3 Software Installer/User Guide • For supported Windows and Linux systems: 2 GHz Pentium or equivalent processor • For supported Solaris systems: 1 GHz UltraSparc III processor • 1 GB of RAM - additional memory may be needed, depending on the number of plug-ins installed and appliances supported • 100BaseT NIC (1GByte LAN recommended) • 10 GB of free disk space - additional disk space may be required for data logging and plug-ins • One of the following operating systems: • Windows® 2
Chapter 2: Installation 2. 11 To install from a DVD: a. Insert the DSView 3 software DVD. An autorun file will bring up a menu of installation options. b. Click Install DSView 3 Software. -orIf autorun is not enabled, type \DSView\win32\setup.exe, where is the letter of your DVD drive. A dialog box will indicate that the server will be verified to ensure it meets the minimum requirements for installing the DSView 3 software. To install from a downloaded file: a.
12 DSView 3 Software Installer/User Guide c. 6. 7. Download the DSView 3 software installation package, log out and close the web browser. Return to step 2. The Introduction window will open. Click Next. The License Agreement window will open. • If you accept the terms, click I accept the terms of the License Agreement and then click Next. Go to step 8. • If you do not accept the terms, click I do NOT accept the terms of the License Agreement. A License Agreement Warning message box will appear.
Chapter 2: Installation 13 • To begin configuration of the DSView 3 software, click Done; see Configuring the DSView 3 Software on page 13. A Security Alert dialog box will appear containing certificate information and a warning that the generator of the certificate is not trusted. This occurs because the DSView 3 server certificate created when the server is installed is a self-signed certificate.
14 DSView 3 Software Installer/User Guide To configure the DSView 3 software: 1. If you are configuring the DSView 3 software during the installation process, you have already clicked Done in the Launch Default Browser window. If you quit after installing the DSView 3 software installation process (by closing the window), select Start - Programs - Avocent DSView 3 - DSView Software. 2. A security alert box will appear containing certificate information. See Certificates on page 43.
Chapter 2: Installation 15 11. The Type in Hub Administrator Credentials window will open. Type a valid username and password for a user with DSView 3 software administrator privileges on the DSView 3 software hub server. Click Next. 12. The Registering Spoke Server window will open with the message Request In Progress Please Wait. The configuration of the spoke server will be saved to the database of the hub server and the spoke server’s certificates will be installed on the hub server. 13.
16 DSView 3 Software Installer/User Guide • Color palette of at least 256 colors • One of the following operating systems: • • Windows 2000 Workstation, Server or Advanced Server with the latest service package • Windows XP Home Edition or Professional • Windows 2003 Server Standard, Enterprise or Web Edition • Windows Vista Ultimate or Business • Red Hat Enterprise Linux, Version 4 (AS, ES and WS products) • Red Hat Enterprise Linux, Version 5 • Sun Solaris SPARC 9 and 10 • Novell SUS
Chapter 2: Installation 17 If you are opening the session on the DSView 3 server, you may select Start - Programs Avocent DSView 3 - DSView Software. 2. Accept all security alerts that may appear as the client computer connects to the DSView 3 server. The DSView 3 Explorer User Login window will open. If an RSA SecurID external authentication service has been added to the DSView 3 software, see RSA SecurID login below for the login procedure. 3.
18 DSView 3 Software Installer/User Guide 3. Select Avocent DSView 3 and then click Change/Remove. The Uninstall Avocent DSView window will open. 4. Click Uninstall. To uninstall the DSView 3 software on a supported Linux or Solaris system: 1. Log in to the server as root. 2. Insert the DSView 3 software DVD into your DVD drive. If AutoMount is supported and enabled, open a command window and continue with step 3.
Chapter 2: Installation 2. Select the Java tab. 3. In the Java Application Runtime Settings panel, click View. 4. Change the path to the installed JRE. 5. Click OK. 19 For Windows, Linux and Solaris operating systems, the DSView 3 software client automatically downloads and installs the JRE the first time it is needed. For Macintosh operating systems, you must update Java and install the JRE using the Macintosh software updates.
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21 CHAPTER 3 DSView 3 Explorer Windows When a user has been logged in and authenticated, the Avocent DSView 3 Explorer window opens. From the DSView 3 Explorer window, you may view, access and manage units. 1 2 3 4 5 Figure 3.
22 DSView 3 Software Installer/User Guide Table 3.1: DSView 3 Explorer Window Area Descriptions Number Description 1 Top option bar - Use the top option bar to bookmark a DSView 3 software window, refresh a window display, print a page, log out of a software session or access online help. The name of the logged in user appears on the left side of the top option bar. 2 Tab bar - Use the tab bar to display and manage units, user accounts, reports, system settings and session profiles.
Chapter 3: DSView 3 Explorer Windows 2 1 3 4 Unit Views Target Devices Appliances All ACS48 DSR1031 DSR8035 Recently Accessed Active Sessions . . . Figure 3.2: Example Side Navigation Bar Table 3.2: Side Navigation Bar Descriptions Number Arrow Description 1 Expand All Nodes - Click this arrow in the upper right corner to expand all nodes and display additional links. 2 Collapse All Nodes - Click this arrow in the upper right corner to collapse all nodes and their links.
24 DSView 3 Software Installer/User Guide Using Windows Sorting information in a window The order of rows in a list may be changed by clicking the heading of one of the displayed columns. When you click a column heading, the order of the list rows will change to alphabetically ascending, based on that column. If you click the column heading a second time, the order will change to an alphabetically descending order. An up arrow indicates ascending order and a down arrow indicates descending order.
Chapter 3: DSView 3 Explorer Windows 25 Table 3.3: Filter Text Strings Typed in the Filter Field Results Entering a string displays a filtered list of items that contain the ‘word’ (that is, it will find matching strings that are followed by anything other than a letter or number). For example, typing email will list any items that contain the string email, followed by a space or punctuation mark.
26 DSView 3 Software Installer/User Guide Clicking OK in the message box will exit the current window without saving the changes. If you want to save the changes you have made, click Cancel in the message box, then click Save in the window. You may choose whether you will be reminded to save changes made in windows before exiting them. See Changing user options on page 33.
Chapter 3: DSView 3 Explorer Windows 27 6. To expand a topology view automatically in a Units View window (see Topology view on page 96), click the Expand View Automatically checkbox. 7. To set the Fields to Show and List Items as the default, click Set as Default. This button will appear only if you are a DSView 3 software administrator. You will be prompted to confirm setting these values as the default. Confirm or cancel. 8. Click Save and then click Finish.
28 DSView 3 Software Installer/User Guide bookmark the Recently Accessed window and then access other units, the bookmarked window will contain these other units the next time you display the bookmarked page. If you click BOOKMARK or the bookmark icon after the DSView 3 server session has timed out, the User Login window will open and you must log in again. After you log in, you will be redirected to the bookmarked page. To bookmark a window: 1. In the top option bar, click BOOKMARK or the bookmark icon.
Chapter 3: DSView 3 Explorer Windows 29 Table 3.6 lists the keyboard commands that may be used when a calendar is enabled and has focus. Table 3.6: Calendar Keyboard Commands Key Description Enter or Space Displays or closes the calendar. Esc Closes the calendar. Page Up Decrements the month by one month and selects the first day of the month. Page Down Increases the month by one month and selects the first day of the month. Right Arrow Increments the day by one day.
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31 CHAPTER Basic Operations 4 This chapter describes basic operations and settings, including global system properties, profiles, built-in user groups and preemption levels. DSView 3 Help NOTE: The DSView 3 Help section only applies to DSView 3 software versions 3.5 or later. The DSView 3 help is hosted on the Avocent web site. If you do not have continuous access to the Internet, you may wish to install the help on the local DSView 3 server.
32 DSView 3 Software Installer/User Guide NOTE: If your DSView 3 software version is several versions prior to the current version, the help may not be available on the Avocent web site. In this case, when you access the help from the web, you are prompted to save a .zip file of the help to the local device. Complete the Installing DSView 3 help on a local server procedure.
Chapter 4: Basic Operations 33 The legal notice feature affects all DSView 3 servers in the system after replication; see Replication on page 71. Only DSView 3 software administrators may configure the legal notice. To enable or disable and configure the legal notice: 1. Click the System tab. 2. Click Global Properties in the top navigation bar. 3. Click Legal Notice in the side navigation bar. The DSView 3 System Logon Legal Notice window will open. 4. To enable the legal notice display: a. 5.
34 DSView 3 Software Installer/User Guide 3. • If you select Preserve navigation tree state, a currently-expanded tree node will remain expanded when you select another tree node. • If you select Automatically fully expand navigation tree nodes, all tree nodes will be expanded. This is equivalent to clicking the Expand All Nodes arrow in the side navigation bar; see Using the Side Navigation Bar on page 22.
Chapter 4: Basic Operations 35 3. Click Change Password in the side navigation bar. The Change Password window will open. 4. Type your current password. 5. Type and confirm the new password. 6. Click Save. Choosing the serial session application You may specify the application to be used for serial sessions to target devices.
36 DSView 3 Software Installer/User Guide As an alternative, the administrator may specify the certificate in the user account properties. See User certificates on page 207. To enable user settable certificates: NOTE: Only DSView 3 software administrators may access this procedure. 1. Click the System tab. 2. Click User Credential Properties in the side navigation bar. 3. Check the Allow user to set own certificate checkbox. 4. Click Save.
37 Chapter 4: Basic Operations 4. Click Save. An updated SSH Key window will open. The SSH key file will be uploaded to the DSView 3 server for use in authenticating the user. Enabling user credential caching User credential caching provides a single sign-on method for accessing units supported by certain plug-ins. If enabled, the credentials used to log in to the DSView 3 software are maintained in a secure internal cache.
38 DSView 3 Software Installer/User Guide Table 4.
Chapter 4: Basic Operations 39 group with a preemption level of 4 may preempt other level 4 users or user groups, as well as those with a level 1, 2 or 3 setting. Table 4.2: User and User Group Preemption Levels Preemption Level Description 4 The default preemption level for a new local user of a KVM switch or serial console appliance. 3 The default preemption level for the DSView 3 software administrator and appliance administrator user groups.
40 DSView 3 Software Installer/User Guide • ActiveX controls - Used to display Telnet application, serial and KVM sessions. • Security Zones - Used to control the actions that may be performed within Internet Explorer. For example, the operation of JavaScript, which is used by the DSView 3 software, is dependent on security zone settings. • Advanced Internet options - Used for miscellaneous settings that enhance the use of the DSView 3 software.
Chapter 4: Basic Operations 41 To download an ActiveX control on a DSView 3 software hub server using Windows XP with Service Pack 2: 1. In a Units View window that contains target devices (see Accessing Units View windows on page 98), click the link in the Action field or select an alternate action, if available. You can also access a Unit Overview window for a target device and click the icon or link for the session type (see Unit Overview Windows on page 104).
42 DSView 3 Software Installer/User Guide To display or change the restrictions of a security zone: 1. In Internet Explorer, select Tools - Internet Options. The Internet Options dialog box will appear. 2. Click the Security tab. 3. Select the security zone you wish to view. 4. Click Custom Level. The Security Settings dialog box will appear. 5. Ensure that the following security settings are set to Enabled or Prompt. The Active Scripting setting should be set to Enabled.
Chapter 4: Basic Operations 3. 43 Select the following settings: • Always send URLs as UTF-8 • Disable script debugging • Play animations in web pages • Show pictures • Print background colors and images • Use SSL 2.0 • Use SSL 3.0 4. Select Enable Integrated Windows Authentication if the DSView 3 software is using Integrated Windows Authentication. See Integrated Windows Authentication on page 46. 5. Uncheck the following settings: 6.
44 DSView 3 Software Installer/User Guide • Uniquely identifies the DSView 3 server to other DSView 3 servers in the system and provides for secure transactions between them • Provides for secure transactions between DSView 3 software clients and the DSView 3 software server A Security Alert dialog box may appear if there are server certificate issues. See Server certificates on page 57 for information about certificate alerts and updating server certificates.
Chapter 4: Basic Operations 4. 45 Enable/disable checkboxes or select values as indicated for each setting. Table 4.3: System Certificate Policy Feature Value when enabled Chain Building Authority Info Access (AIA) Permits the DSView 3 software to use the AIA certificate extension to locate a certificate’s issuer. Max chain length Maximum allowable number of certificates (inclusive) between the leaf certificate and a trusted certificate. Valid range is 1-16.
46 DSView 3 Software Installer/User Guide To display and manage the trust store: 1. Click the System tab. 2. Click Global Properties in the top navigation bar. 3. In the side navigation bar, click X.509 Certificates, and then click Trust Store. The System Trust Store window will open, listing all trusted certificate authorities known to the DSView 3 software. By default, the list contains the standard CAs from Java. 4. To view or change information about a certificate, click on its name.
Chapter 4: Basic Operations 47 One TCP port (default=443) is used for the HTTPS web browser connection between the DSView 3 software client and the DSView 3 server. The other TCP port (default=1078) is used for the Avocent Proxy Protocol to tunnel video and Telnet traffic. Both ports are configurable. If you are using the DSView 3 management software through a firewall, we recommend the following: • Place the DSView 3 server and all managed appliances within the same firewall Demilitarized Zone (DMZ).
48 DSView 3 Software Installer/User Guide VPNs A Virtual Private Network (VPN) is a secure network that uses public infrastructure and typically includes several Wide Area Network (WAN) components that may impact performance of the VPN. Typically, two sites are connected in a VPN network using WANs and a router. This setup provides a secure network between the two sites, but processing is slow.
49 Chapter 4: Basic Operations Table 4.5: DSView 3 Software System on a VPN Descriptions Number Description Number Description 2 Firewall 8 VPN 3 Site A 9 DSView 3 Software Client 4 Target Devices 10 Site B 5 Hub Server 11 Target Devices 6 Spoke Server NAT Devices NAT devices enable a company to use more internal IP addresses than they have assigned to managed appliances. The IP addresses are not exposed outside of the NAT device.
50 DSView 3 Software Installer/User Guide Another scenario, shown in Figure 4.4 on page 50, is when the corporate site also uses a NAT device to save IP addresses (double-NAT). Since the DSView 3 software client is trying to access a private resource inside the corporate site, the TCP/IP ports used for HTTPS and the proxy server must be configured to be exposed on the corporate NAT device. 2 7 5 8 9 6 1 3 10 11 4 Figure 4.4: Double-NAT Configuration (Client and Corporate) Table 4.
Chapter 4: Basic Operations 51 A demonstration (demo) license key may also be used for a trial period. When the trial elapses, login attempts will fail. A demo license key may be replaced with another demo license key or a permanent license. If additional license keys are added during the trial and the demo key expires, the add-on keys will have to be re-entered when a new license key is installed. Contact Avocent for information about obtaining licenses. To display license information: 1.
52 DSView 3 Software Installer/User Guide Table 4.8: License Summary Fields (Continued) Section Field Description Licensed Total number of data logging sessions that can be enabled simultaneously. Unlimited indicates there are no restrictions on the number of data logging sessions that can be enabled. Data Logging Sessions Currently in Use Number of data logging sessions currently enabled. Licensed Auditor Appliances Total number of Auditor appliances licensed to be added as managed appliances.
Chapter 4: Basic Operations 53 • Add Third Party Power Devices - Increases the number of third party power devices. • Plug-in Id License Key - Enables use of a plug-in for a specific appliance type. • Adds Data Logging Sessions - Adds concurrent data logging sessions to be enabled. • Data Logging Session Site License - Increases the number of concurrent data logging sessions that may be enabled to unlimited. To add a new license key: 1. Click the System tab. 2.
54 DSView 3 Software Installer/User Guide 3. The Partner Tools window will open. (This window exists only if at least one URL has been defined in the Partner Properties window.) 4. Click on the button or link to launch the browser window to the specified URL.
55 CHAPTER 5 DSView 3 Servers This chapter describes how to configure DSView 3 server properties, backup and restore hub servers and manage spoke servers. Server Properties Table 5.1 lists the DSView 3 server properties. Table 5.1: Server Properties Property Description Identity Name of the DSView 3 server and the server’s role (hub or spoke). Network IP address (*) and port used by clients to access the server using the HTTPS (SSL) protocol.
56 DSView 3 Software Installer/User Guide Table 5.1: Server Properties (Continued) Property Description Trap Destinations The DSView 3 server polls KVM switches or serial console appliances to determine if they are responding. If the managed appliance does not respond, the DSView 3 server sends an SNMP Loss Of Communication (LCM) trap or alert to the external SNMP manager.
Chapter 5: DSView 3 Servers 57 The selected port must be available on the DSView 3 server. If DSView 3 software clients are located on an external connection, the specified port must be open on the firewall. 4. Click Save. A confirmation dialog box will appear. A web browser error message will appear when Save is clicked. This error message is a normal occurrence. To reestablish connection to the DSView 3 software, you must reconnect to the hub server by typing the URL with the new port number.
58 DSView 3 Software Installer/User Guide • If you click View Certificate, you may install the certificate; see below. To correct certificate security alerts for client and hub server connections: 1. From the DSView 3 software client, open a client session; see Opening a client session on page 16. The Security Alert dialog box will appear. 2. Click View Certificate. The Certificate dialog box will appear. 3. Click Install Certificate. See the Internet Explorer documentation for more information.
Chapter 5: DSView 3 Servers 59 To create a CSR: 1. Click the System tab. 2. Click Certificate in the side navigation bar. The DSView Server Certificate Properties window will open. 3. Click Get CSR. A File Download dialog box will appear. 4. Click Open. The CSR is downloaded and displays in the configured text editor. -orClick Save. The Save As dialog box will appear. Select a directory and filename and click Save to save the CSR. 5.
60 DSView 3 Software Installer/User Guide 6. e. Type the complete name of the state or province where the organization is located. f. Type the two-character ISO country code for the country where the organization is located. g. Click Next. Go to step 7. The Select Certificate to Import window will open. a. Type the full directory and filename for the SSL certificate file you wish to import to the DSView 3 server or browse to the file location.
Chapter 5: DSView 3 Servers • 61 If the certificate information matches, go to step 6. 5. Click Update. The spoke server certificate information will be updated on the hub server. 6. Click Close. The Spoke Servers window will open. To update the certificate of a hub server on a spoke server: 1. On the spoke server, click the System tab. DSView Server will automatically be selected in the top navigation bar and the name of the spoke server will appear at the top of the side navigation bar. 2.
62 DSView 3 Software Installer/User Guide DSView 3 proxy server. All other external and internal clients will communicate directly with the managed appliances. • Click Use the proxy server only for clients connecting with the following addresses to enable only DSView 3 software clients with IP addresses entered in the Address List to communicate with the managed appliances using the DSView 3 proxy server. All other clients communicate directly with the managed appliances.
Chapter 5: DSView 3 Servers 63 Web browser settings may need to be modified to allow users to automatically log in using Integrated Windows Authentication; see your web browser documentation. c. 3. To enable only DSView 3 software clients with IP addresses entered in the Address List to communicate with managed appliances, check the Restrict by address range checkbox. To disable address restrictions for logging into the DSView 3 software, uncheck this checkbox.
64 DSView 3 Software Installer/User Guide c. Use the ISDN controller map field to define the map of Multiple Subscriber Numbers (MSNs) to ISDN channels. Enter the controller map definition for each port sequentially on a separate row in the text field.
Chapter 5: DSView 3 Servers 65 2. Click Unit Status Polling in the side navigation bar. The DSView Server Unit Status Polling Properties window will open. 3. Select Enable unit status polling. 4. Type the number of seconds to wait between polling cycles (from 30-999 seconds). The default is 900 seconds (15 minutes). A smaller value results in greater accuracy. 5. Type the number of managed appliances that may simultaneously be polled to obtain status information (from 1-25 units). The default is 5.
66 DSView 3 Software Installer/User Guide To backup the DSView 3 software hub server, enter DSViewBackupRestore -backup -archive “” -passwd . -orTo restore the DSView 3 software hub server, enter DSViewBackupRestore -restore -archive “” -passwd . “” - Name of the archive, which must be enclosed by quotation marks (for example, “myarchive”). The -archive option and an archive name are required. - A password that encrypts the archive.
Chapter 5: DSView 3 Servers 67 Entering the following in a command prompt window will restore a backup named dbasebackup.zip with the password test1. DSViewBackupRestore.sh restore -archive dbasebackup.zip -passwd test1 To manually back up a hub server using the Backup and Restore Utility dialog box on a supported Windows system: 1. In the Start menu on your desktop, select Start - Programs - Avocent DSView 3 - Backup and Restore Utility. The DSView 3 Backup/Restore Utility dialog box will appear. 2.
68 DSView 3 Software Installer/User Guide • Converting a hub server to a spoke server by registering it as a spoke to another DSView 3 software hub server. The DSView 3 software system data on the hub server being converted will be lost and the converted hub server will replicate the data of the new specified hub server. You may also change the properties of a spoke server or remove spoke servers from your system.
Chapter 5: DSView 3 Servers 69 To register a hub server as a spoke server: Only DSView 3 software administrators may access this procedure. NOTE: When registering a hub server as a spoke server on another DSView 3 software system, the information on the hub server being registered will be lost. Its database will be updated to match the new hub server to which it is being registered. 1. Click the System tab. 2. Click DSView Server in the top navigation bar.
70 DSView 3 Software Installer/User Guide 2. Click DSView Server in the top navigation bar. The side navigation bar will include the name of the server to which you are logged in. 3. Click Properties in the side navigation bar, and then click Spoke Servers. The Spoke Servers window will open. 4. Click on the name of the spoke server whose network properties you wish to change. The Spoke Server Network Properties window will open. 5. Change any of the following network settings: 6.
Chapter 5: DSView 3 Servers 2. Click Tools in the side navigation bar. 3. Click Promote to hub server. The Promote Hub Server Wizard will appear. 4. Follow the prompts and heed the cautionary warnings in the wizard. The spoke server on which the wizard is running will become the hub server, and the other spoke servers will be advised of the changed configuration. 71 Replication Replication is a task that synchronizes the hub and spoke server databases.
72 DSView 3 Software Installer/User Guide On a spoke server, you may enable a replication task property that forces the spoke server to retrieve a snapshot of the hub database rather than synchronizing changes back and forth. The snapshot is a copy of the hub at the time of the operation. This feature is not normally used; it is intended to help recover a system when replication has failed. To display replication results and/or change the replication schedule for a spoke server: 1.
73 CHAPTER 6 Authentication Services Users must be authenticated before they may access or perform any tasks in the DSView 3 management software system. When users log in, they will be prompted for a username and password. The DSView 3 software will look up the login, determine the authentication service to use and forward the login credentials to the appropriate authentication service for verification. All authentication is performed over an HTTPS (SSL) encrypted link.
74 DSView 3 Software Installer/User Guide The DSView 3 software obtains external group membership and external user information when a user logs in. If a user’s group membership changes or the user is deleted externally, the DSView 3 software will not see these changes until the next time the user logs in.
Chapter 6: Authentication Services 6. 75 a. Type a number (from 1-64) in the Minimum Password Length field, or click the arrows to select a number. b. Check the Passwords Expire checkbox to require a user to change the password after a certain number of days. Specify a number (from 1-365) in the Maximum Expiration (days) field, or select a number. c. Select Passwords must contain both alpha and numeric characters if new passwords must contain at least one letter and one number. d.
76 DSView 3 Software Installer/User Guide Active directory external authentication service To add an Active Directory external authentication service: 1. Click the Users tab. 2. Click Authentication Services in the top navigation bar. The User Authentication Services window will open. 3. Click Add. The Add Authentication Service Wizard will appear. Click Next. 4. The Provide Authentication Service Name and Type window will open. 5. a. Type a name for the external authentication service. b.
Chapter 6: Authentication Services 77 This option may only be configured for new authentication servers; it cannot be modified. Existing authentication servers are set to the Partial Windows 2000 Username type for compatibility. e. Specify a Secure Socket Layer (SSL) encryption mode: • Click Do Not Use SSL to have authentication performed using unencrypted clear text instead of SSL encryption. This method is the least secure.
78 DSView 3 Software Installer/User Guide 9. a. Type the username for an Active Directory account that has browse rights in the User Name field. The login ID must be entered in case sensitive text if the Active Directory server is set up to use Kerberos. When using Kerberos, the browse account cannot be specified in the Full Pre-Windows 2000 Username form (domain\username).
Chapter 6: Authentication Services 79 This encryption mode is not recommended for wide area networks (WANs). • Click Use SSL in Certificate-based Trust Mode to use SSL encryption for data transmission. The DSView 3 software will approve the server and then the certificate before transmitting data. This SSL method provides maximum security. 10. Click Use an Active Directory Global Catalog to have the AD service access the global catalog for the specified domain name. 11.
80 DSView 3 Software Installer/User Guide To change user browsing settings for the Active Directory external authentication service: 1. Click the Users tab. 2. Click Authentication Services in the top navigation bar. The User Authentication Services window will open. 3. Click the name of the AD service. The side navigation bar will change to include the name of the AD service at the top and, below the name, the information you may define. 4. From the side navigation bar, click User Browsing.
Chapter 6: Authentication Services 81 -orClick Browse with user credentials to browse users on the external Windows NT authentication based on credentials configured on the server. If this option is selected, do the following: a. Type the username for a Windows NT account that has browse rights in the User Name field. b. Type the password for a Windows NT account that has browse rights in the Password field. c. Click Next. 7.
82 DSView 3 Software Installer/User Guide -orClick Browse with User Credentials to browse users on the external Windows NT authentication based on credentials configured. If this option is selected, do the following: 6. a. Type the username for an NT domain account that has browse rights in the User Name field. b. Type the password for an NT domain account that has browse rights in the Password field. Click Save and then click Close. The User Authentication Services dialog box will appear.
Chapter 6: Authentication Services 83 If you selected Use SSL in Certificate-based Trust Mode, go to step 6. If you selected Do Not Use SSL or Use SSL in Trust All Mode, go to step 10. 6. The DSView 3 server will try to find a server that has a trusted certificate chain (see System certificate policy and trust store on page 44). If no trusted certificate chain is found, then the Accept Certificate window will open and list all servers that belong to the domain.
84 DSView 3 Software Installer/User Guide 12. Click Finish. The User Authentication Services window will open with the new service listed. To change connection settings for the LDAP external authentication service: 1. Click the Users tab. 2. Click Authentication Services in the top navigation bar. The User Authentication Services window will open. 3. Click the name of the LDAP service.
Chapter 6: Authentication Services 85 12. Click Register to register the certificates. The Accept SSL Certificate window will appear. 13. Click Save to store the certificate values to the DSView 3 software database on the host. The Certificate Management window will open if only one certificate was selected. If more than one certificate was selected, each will appear in order in subsequent Accept SSL Certificate windows. 14.
86 DSView 3 Software Installer/User Guide 6. Type the object class. The default value is groupOfNames. 7. Type the members attribute. The default value is member. 8. Type the username member attribute (only the username, not the full LDAP object DN). The user’s group membership will be located using this attribute in addition to the member attribute. This attribute is primarily used with NIS-like schemas. 9. Click Save and then click Close. The User Authentication Services dialog box will appear.
Chapter 6: Authentication Services 7. a. Type the address of the RADIUS host in dot notation format (xxx.xxx.xxx.xxx) or type the DNS host name in the Server Address field. b. Type the number of the port (from 1-65535) for connecting to the RADIUS host in the Port Number field. The default is port 1812. c. Click Next. 87 The Establish Connection with Authentication Service window will open briefly.
88 DSView 3 Software Installer/User Guide a. Select the authentication type from the Authentication Type menu. PAP - Password Authentication Protocol CHAP - Challenge Handshake Authentication Protocol (default) MS-CHAP - Microsoft Challenge Handshake Authentication Protocol MS-CHAP v2 - Microsoft Challenge Handshake Authentication Protocol Version 2 6. b. In the Shared Secret field, type the shared secret, which is a password protected field.
Chapter 6: Authentication Services 7. 89 a. Type the address of the TACACS+ host or type the DNS host name in the Server Address field. b. Type the number of the port (from 1-65535) connecting to the TACACS+ host in the Port Number field. The default port is 49. c. Click Next. The Establish Connection with Authentication Service window will open briefly. If the external authentication service is contacted successfully, the Specify TACACS+ Authentication Settings window will open. a.
90 DSView 3 Software Installer/User Guide If you selected the privilege level attribute method in step 8, the default value shell will appear in the field by default. If you selected the group name custom attribute method in step 8, the default value raccess will appear in the field by default. b. If the TACACS+ service requires a protocol for authorization requests, type the protocol in the Protocol field. c.
Chapter 6: Authentication Services 91 PAP - Password Authentication Protocol CHAP - Challenge Handshake Authentication Protocol (default) MS-CHAP - Microsoft Challenge Handshake Authentication Protocol b. In the Shared Secret field, type the shared secret, which is a password protected field. (For the shared secret, Microsoft’s implementation allows up to 128 ASCII characters and CISCO’s implemetation allows up to 32 ASCII characters; other servers may have a different limit.
92 DSView 3 Software Installer/User Guide For complete information about what is needed on the RSA server, see the RSA Secured Partner Solutions Directory on the RSA web site (rsasecurity.com). To add an RSA SecurID external authentication service: 1. On the RSA server that will be used as an external authentication service, add the DSView 3 server as an RSA Agent Host. 2. From the DSView 3 Explorer, Click the Users tab. 3. Click Authentication Services in the top navigation bar.
Chapter 6: Authentication Services 93 4. Click Connection in the side navigation bar. The Authentication Service Connection Settings window will open. 5. To change the name of the service: 6. 7. a. Type a 1-64 character name in the Service Name field. b. Click Save. c. If that is the only change you are entering, click Close. Otherwise, continue with the next steps. To clear the RSA SecurID node secret for one or more DSView 3 servers: a. Click the checkbox to the left of the server name.
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95 CHAPTER 7 Units View Windows Units View windows display list of units that have been added to the DSView 3 software database. A user must have unit view access rights to open Units View windows; see About Access Rights on page 129. Also, units will not display if they are hidden; see Showing and hiding units on page 98. Each Units View window contains one or more information fields; see Units View windows fields on page 99. Units are displayed in a table format with column headings.
96 DSView 3 Software Installer/User Guide An appliance type will only be listed in the side navigation bar if an appliance of that type has been added to the DSView 3 software database and the user has access to it. For example, if a DSR1021 switch has not been added, that type will not appear in the side navigation bar. • Target Devices: The Target Devices - All window lists all target devices.
Chapter 7: Units View Windows 97 If a target device is connected to multiple managed appliances, it will appear multiple times in a topology view. If you select one occurrence of an item, all other occurrences are also selected. If you expand a display and select one or more child items, collapsing the display will hide those children and deselect them. The Select All checkbox at the top of the list will only select displayed items on the current page.
98 DSView 3 Software Installer/User Guide sorted alphabetically. To tailor the list, enter a valid filter string and click Filter. Select a target device from the list and then click Next. 6. The Completed Successful window will open. Click Finish. Accessing Units View windows To enable a topology view in a Units View window, click Topology (see Topology view on page 96). To access Units View windows: Click the Units tab. • • To display target devices: a.
Chapter 7: Units View Windows 99 2. Click Visibility in the Available Fields column and then click Add. Visibility will be moved to the Fields to Show column. 3. Enable the Show hidden items checkbox if you wish to display hidden units in the Units View Customization window with a transparent icon. 4. Click Save and then click Close. The window will open, containing the Visibility column. The Visibility column will display Hide for each unit. 5. Click Hide for each unit.
100 DSView 3 Software Installer/User Guide • Status - Current activity level of a unit. Table 7.1 lists and describes the possible values. Table 7.1: Unit Status Values Unit type Status and Icon Icon Description Any unit Idle N/A The unit is powered up with no connection. Any unit In Use The unit has at least one active connection. Any unit Status Unknown The status of the unit was reported to the software but cannot be obtained for an unknown reason.
Chapter 7: Units View Windows Action V V V KVM Session V V KVM Session Action V Exclusive KVM Session V Action Browser Session V V Telnet Session Action V V KVM Session V KVM Session 101 Click on the Alternate Actions arrow to display a list of all available connection methods. Click on an action to launch the corresponding window. Figure 7.1: Alternate Actions Arrow in a Units View Window Table 7.
102 DSView 3 Software Installer/User Guide Table 7.2: Action Links (Continued) Action link Displays Valid for* * In addition to the units listed in this column, one or more of these connection types may be valid for units supported by plug-ins. See the plug-in documentation for details. • Site - See Site, Department and Location Groups on page 187. • Browser URL - URL that may be used to access a target device, EVR1500 environmental monitor or generic appliance.
Chapter 7: Units View Windows 103 • Push or pull names to/from the appliance - see Manual name push on page 118 and Manual name pull on page 119 • Wall power on, off or cycle - see Power Device Sockets on page 150 • Change unit properties - see Unit Properties on page 125 Custom operations defined in plug-ins may also be listed in the Operations menu. A given action will be available only if at least one of the selected units supports the action.
104 DSView 3 Software Installer/User Guide 5. • When the operation started • How long the operation took • Status or result of the operation on the unit Click Close. Unit Overview Windows The Unit Overview window contains the following information about an individual unit: • Target Devices - Name, type and icon associated with the target device. You may also use this window to connect to the target device. The available connection methods are determined by the type of target device.
Chapter 7: Units View Windows 5. 105 Click Save and then click Close. The Units View window will open. If you added a type that was not previously defined, it will appear under Target Devices in the side navigation bar. To initiate a session with a target device from the Unit Overview window: 1. In a Units View window containing target devices (see Accessing Units View windows on page 98), click on the name of a target device. The Unit Overview window will open. 2.
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107 CHAPTER Adding and Deleting Units 8 This chapter describes how to add and delete units in the DSView 3 software.
108 DSView 3 Software Installer/User Guide environmental monitors and generic appliances do not support certificates and may be added to multiple DSView 3 software systems.) Wizards that add units In a Units View window, clicking Add invokes a wizard that guides you through the process of adding managed appliances and target devices to the DSView 3 software system. The units that are visible in the current Units View window determines which wizard will be invoked when you click Add.
Chapter 8: Adding and Deleting Units • 5. 109 If the managed appliance has an address, click Yes, the does have an address and either type the address or the fully qualified domain name for the managed appliance. Go to step 7. The Configure Appliance Network Settings window will open. a. Type the IP address and subnet mask, in standard dot notation (xxx.xxx.xxx.xxx), for the managed appliance. b. Optionally, type a gateway in standard dot notation (xxx.xxx.xxx.xxx). c.
110 DSView 3 Software Installer/User Guide d. 9. Click Next. The Completed Successful window will open. 10. Click Finish. Adding a single embedded appliance This procedure is valid only for IBM ASM RSA II, DRAC 4, HP iLO and NEC IPF embedded appliances. To add a single embedded appliance: 1. In a Units View window containing managed appliances (see Accessing Units View windows on page 98), click Add. The Add Appliance Wizard will open. Click Next. 2. The Select Add Unit Procedure window will open.
Chapter 8: Adding and Deleting Units 6. 7. 111 b. In the Appliance Name field, type a 1-64 character appliance name. The name is not case sensitive. c. In the Address field, type a 1-256 character IP address in dot notation form or a DNS name. The address is not case sensitive. d. In the Port field, type a TCP port number in the range 0-65535 where the appliance will listen. e. In the Username field, type a 1-64 character username to be used to log in to the embedded appliance.
112 DSView 3 Software Installer/User Guide i. Click Next. 8. The Completed Successful window will open. 9. Click Finish. Adding managed appliances from a range of IP addresses This procedure is valid for supported KVM switches and serial console appliances. It may also be valid for appliances supported by a plug-in; see the appropriate documentation. To add a managed appliance from a range of IP addresses: 1.
Chapter 8: Adding and Deleting Units 113 b. Click Allow target devices with the same name to be merged into a single target device if you wish to merge a target device that has multiple connections into a single target device. c. Under Allow target devices that contain default names to be added for these type of connections, you may enable one or more connection types.
114 DSView 3 Software Installer/User Guide To add a target device: 1. In a Units View window containing target devices (see Accessing Units View windows on page 98), click Add. If you are in a target device view window, the Add Target Device Wizard will open. If you are in a mixed view window, the Add Unit Wizard will open. Click Next. 2. If you were in a mixed view window when you clicked Add, the Select Add Unit Procedure window will open. Click Add a single target device. Click Next.
115 CHAPTER 9 Synchronizing the DSView 3 Software Database This chapter describes how to synchronize the DSView 3 software database with changes that occur on units. Name Synchronization Units and connections in the DSView 3 software system have a “Name in DSView”, which is the name stored in the DSView 3 software database.
116 DSView 3 Software Installer/User Guide Automatic name push When automatic name push is enabled, the name push operation occurs automatically when a name is changed in the DSView 3 software. Table 9.1: Automatic Name Push Operation Effects Unit Effect If the target device for the serial port in the DSView 3 software database has a single appliance connection, the target device name will be pushed to the appliance.
Chapter 9: Synchronizing the DSView 3 Software Database 4. 117 The Automatic Name Push Properties window will open. To enable automatic name push, enable the Push Names from DSView to appliances automatically checkbox. To disable automatic name push, disable the Push Names from DSView to appliances automatically checkbox and go to the last step. 5. Enable the checkboxes for one or more appliance connection types.
118 DSView 3 Software Installer/User Guide Table 9.2: Automatic Name Pull Operation Effects (Continued) Unit Effect If the cascade switch in the DSView 3 software database has a single appliance connection, the name will be pulled from the appliance to update the cascade switch name in the DSView 3 software database.
Chapter 9: Synchronizing the DSView 3 Software Database • 119 Appliance cascade switches window - see KVM Switch and Cascade Switch Settings on page 138 To initiate a name push operation from a Units View window: 1. In a Units View window (see Accessing Units View windows on page 98), click the checkboxes next to one or more units. To select all units on the page, click the checkbox to the left of the heading at the top of the list. 2.
120 DSView 3 Software Installer/User Guide To initiate a name pull operation from a Units View window: 1. In a Units View window (see Accessing Units View windows on page 98), click the checkboxes next to one or more units. To select all units on the page, click the checkbox to the left of the heading at the top of the list. 2. Click Operations, then select Pull Names from Appliance from the drop-down menu. 3.
Chapter 9: Synchronizing the DSView 3 Software Database 121 Automatic topology synchronization NOTE: Automatic topology synchronization is not supported on some managed appliances, including the LANDesk® Server Manager. Alternatively, you may schedule the update topology task to keep these appliances synchronized with the DSView 3 software. See Task: Update topology for selected units on page 304. To enable or disable automatic topology synchronization: 1. Click the System tab. 2.
122 DSView 3 Software Installer/User Guide • Default target names allowed for connection types This window is described in Adding Units on page 107. Each of these options has a default value, which you may change. To change the default values of the options in the Add Unit Wizard: 1. Click the System tab. 2. Click Global Properties in the top navigation bar. 3. Click Wizard Defaults in the side navigation bar, then click Add Unit Wizard. 4. The Add Unit Wizard Default Options window will open.
Chapter 9: Synchronizing the DSView 3 Software Database 123 software database. The Resync Wizard does not add offline connections to the DSView 3 software database. 5. • If you enable the Delete target devices that no longer have connections checkbox, by default, any target devices that no longer have connections are permanently deleted from the DSView 3 software database.
124 DSView 3 Software Installer/User Guide 4. The Confirm Target Device Merge window will open. Click Next to confirm merging the connection paths into the specified destination target device. See Connections to Units on page 162. 5. The Completed Successful window will open. 6. Click Finish. Merging or splitting cascade switches You may use the Merge Cascade Switch wizard to modify the name/type of one or more cascade switches that belong to the same appliance in the DSView 3 software database.
125 CHAPTER 10 Managing Units This chapter describes how to manage unit properties and settings, access rights and local account settings, and how to view unit asset and usage reports. Unit Properties A user with access rights may change the following properties for a unit: • Overview - Specify the type and icon for a target device. • Identity - May be helpful for quickly identifying information about a unit.
126 DSView 3 Software Installer/User Guide 3. The Multiple Unit Properties window will open. Click Unit Overview. 4. Enter a new type for the target devices. 5. Select a new icon for the target devices using the arrows. 6. Click Save and then click Close. The Units View window will open. If you added a type that was not previously defined, it will appear under Target Devices in the side navigation bar.
Chapter 10: Managing Units 127 2. Click Properties in the side navigation bar and then click Contacts in the side navigation bar. The Unit Contacts window will open. Type the names and phone numbers of the primary and secondary contacts. 3. Click Save and then click Close. The Units View window will open. To change the contact properties for one or more units from a Units View window: 1. In a Units View window (see Accessing Units View windows on page 98), click the checkbox next to the unit(s).
128 DSView 3 Software Installer/User Guide 2. Click Properties in the side navigation bar and then click Notes in the side navigation bar. The Unit Notes window will open. Type description, accounting and comment information. 3. Click Save and then click Close. The Units View window will open. To change the note properties for one or more units from a Units View window: 1. In a Units View window (see Accessing Units View windows on page 98), click the checkbox next to the unit(s).
Chapter 10: Managing Units 129 To change the DSView 3 server network property for one or more units from a Units View window: 1. In a Units View window (see Accessing Units View windows on page 98), click the checkbox next to the unit(s). To change the DSView 3 server property for all units in the page, click the checkbox to the left of Name at the top of the list. (If the page contains units that do not support note properties, they will not be affected.) 2.
130 DSView 3 Software Installer/User Guide • Configure unit settings - see Target Device Settings on page 135 • View data logging - this access right can be set only for target devices connected to appliances that support data logging; see Data Logging beginning on page 167 For certain managed appliances, you may specify whether a user or members of a user group are allowed to: • View the appliance in Units View windows (this right is enabled automatically if any other access right for the managed ap
Chapter 10: Managing Units 131 How access rights can be assigned There are several ways you may assign access rights. • You may assign access control rights from a unit perspective. From this perspective, you select one or more units, specify the users/user groups for which rights will be assigned, then allow/ deny the permission to perform the action for each user/user group. See Unit Access Rights on page 131. • You may also assign access control rights from a unit group perspective.
132 DSView 3 Software Installer/User Guide • Deny - the access right is denied for the user/group. • Inherit - the access right is inherited from the unit group(s) to which the selected user/ group belongs. When Inherit is selected, the Allow and Deny checkboxes will become gray and unchangeable, and indicate the inherited value. If the inherited settings indicated both Allow and Deny, the inherited value is Deny, which takes precedence.
Chapter 10: Managing Units 133 IP address, in standard dot notation (xxx.xxx.xxx.xxx), for up to four DSView 3 servers the managed appliance will use for authentication. 3. Click Save and then click Close. The Units View window will open. To display version information for one or more managed appliances from a Units View window: 1. In a Units View window containing appliances (see Accessing Units View windows on page 98), click the checkbox next to the unit(s).
134 DSView 3 Software Installer/User Guide with your managed appliances by accessing MIB-II (Management Information Base) and the public portion of the enterprise MIB. MIB-II is a standard MIB that many SNMP target devices support. The managed appliances will send their traps directly to the external SNMP manager in addition to sending it to the server. The following settings appear under SNMP in the side navigation bar: • System - Enables/disables SNMP.
Chapter 10: Managing Units • 8. 135 Enable All turns all traps on; Disable All turns all traps off. Click Save and then click Close. The Units View window will open. Target Device Settings For information about power device settings, see Power Devices on page 147. To display a list of target devices that are attached to a managed appliance or initiate a push/pull name operation: 1.
136 DSView 3 Software Installer/User Guide • Clicking the name or icon for the service in the target device’s Unit Overview window. • Selecting the session link for that service in the Action field’s Alternate Action menu in Units View windows that list that target device. • Clicking the Action field in the Unit Services window for that service. Service options may include actions to be performed if a problem is detected with the service.
Chapter 10: Managing Units 137 2. In the side navigation bar, click Properties, then click Services. The Unit Services window will open, listing the services that are supported. 3. Click the checkbox next to the services to be removed. To remove all services on the page, click the checkbox to the left of Service at the top of the list. 4. Click Delete. A confirmation dialog box will appear. 5. Confirm or cancel the deletion. IQ Module Settings IQ modules are connected to supported KVM switches.
138 DSView 3 Software Installer/User Guide If the upgrade is confirmed, a yellow LED icon will appear to the left of the upgrading modules. You may click on the name of an IQ module in the EID column to display its upgrade status in the Appliance Settings - Ports - IQ Modules - Settings window. When the upgrade is completed, a green circle will appear next to the modules and they may once again be selected.
Chapter 10: Managing Units 139 3. Click on a cascade switch name. The Cascade Switch Settings window will open. 4. Change the name in the appliance. If the automatic name pull feature is enabled, see Automatic name pull on page 117 for the effect. 5. If you changed the appliance name, click Save. 6. Click Close when you are finished. To change the Name in DSView for a cascade switch: 1.
140 DSView 3 Software Installer/User Guide authentication servers that reside in the switch. If the authentication fails, the supported DSR switch will use its internal user tables. 4. Specify a preemption level for the DSR switch (1-4). 5. The Long Name Display Mode is used when cascade switch or target device names contain more than 15 characters. Select the radio button to specify whether the OSCAR interface will display the first 15 characters or the last 15 characters. 6.
Chapter 10: Managing Units 141 2. Click Appliance Settings in the side navigation bar, click Local Accounts and then Settings. The Appliance Local User Access Method window will open. 3. Enable the Port or Port group radio button. 4. Click Save. Customizing the Appliance Local User Accounts window The preemption level and access level fields may be displayed in the Appliance Local User Accounts window. Use the Customize link to add or remove fields in the display.
142 DSView 3 Software Installer/User Guide 9. Click Next. The Completed Successful window will open. 10. Click Finish. The Appliance Local User Accounts window will open. To delete a local user account: 1. In a Units View window containing appliances (see Accessing Units View windows on page 98), click on the appliance name. 2. Click Appliance Settings in the side navigation bar and then click Local Accounts. The Appliance Local User Accounts window will open. 3.
Chapter 10: Managing Units • 5. 6. 143 To remove local user account access to one or more target devices, select the target device(s) in the Assigned Target Devices list. Click Remove. The target devices will be moved to the Available Target Devices list. For CCM appliances: • To change local user account access by port, click Access Rights in the side navigation bar and then Port. Select the ports in the Available list and then click Add. The selected ports will be moved to the Assigned list.
144 DSView 3 Software Installer/User Guide • The DRAC 4 KVM session launches a standalone launch browser which in turn launches a KVM applet. To leave the session, the user must exit the KVM session applet and the standalone launch browser. • The IBM ASM RSA II KVM session launches a KVM session applet within a browser. To leave the session, users must exit the KVM browser session. • The NEC IPF KVM session launches a standalone KVM session applet.
Chapter 10: Managing Units 5. 6. 145 The DELL DRAC4 Settings window will open. To change information: • In the Appliance Name field, type a 1-64 character appliance name. The name is not case sensitive. • In the Port field, type a TCP port number in the range 0-65535 where the appliance will listen. • In the Username field, type a 1-64 character username to be used to log in to the embedded appliance. Usernames are case sensitive.
146 DSView 3 Software Installer/User Guide • Appliance Models - Displays the number of units for each appliance model the user has added to the DSView 3 software. • Port Types - Displays the number of ports for each type of port connected to the DSView 3 software. Port types include KVM (Keyboard Video Mouse), Serial, Power, SPC (an Avocent power control device), SoL (Serial over LAN) and LDSM (LANDesk Server Manager).
147 CHAPTER Power Devices and Power Device Sockets 11 See Power devices on page 7 for information about the power device types and models that are supported on Avocent appliances. See Licenses on page 50 for information about third party power device licenses. Power Devices To display a list of power devices attached to an appliance or initiate a push/pull name operation: 1. In a Units View window containing appliances (see Accessing Units View windows on page 98), click on the appliance name. 2.
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Chapter 11: Power Devices and Power Device Sockets 5. 149 Click Close. The Units View window will open. Upgrading the firmware of a Cyclades power device You may upgrade the firmware of a Cyclades power device attached to a DSR switch. There are two ways to do this: • From a Unit Overview window, using the Upgrade Firmware wizard - see Upgrading firmware on page 285. • Using the Task wizard - see Task: Updating the firmware of an appliance type on page 302.
150 DSView 3 Software Installer/User Guide To change power device input feed information: 1. In a Units View window containing appliances (see Accessing Units View windows on page 98), click on the appliance name. 2. Click Appliance Settings, click Ports and then Power devices in the side navigation bar. The Power Devices Attached to Appliance window will open. 3. Click on the name of a power device. 4. Click Input Feeds in the side navigation bar. The Power Device Input Feeds window will open. 5.
Chapter 11: Power Devices and Power Device Sockets • Socket - Socket (outlet) number. • Appliance Name - Name of the power device socket in the appliance. • Unit Name - Name of the power device socket in the DSView 3 software database. 151 To change power device socket settings: 1. In a Units View window containing appliances (see Accessing Units View windows on page 98), click on the appliance name. 2.
152 DSView 3 Software Installer/User Guide 5. Click the checkbox to the left of the power device socket(s). To select all sockets on the page, click the checkbox to the left of Socket at the top of the list. 6. Click On, Off or Cycle to power up, power down or power cycle (off and then on) the selected power device sockets. The Power field for the selected sockets will reflect the state. 7.
153 CHAPTER 12 Unit Sessions and Connections This chapter describes how to view and manage unit sessions and connections. Managed Appliance Session Settings From the Appliance Sessions window, you may display session information and change appliance session settings. Exit macros may be used by and reside on certain switches. Customizing the Appliance Sessions window The following fields may be displayed in the Appliance Sessions window for managed appliances.
154 DSView 3 Software Installer/User Guide • Sharing Interactive - A session that is being shared by two or more users. Interactive users have full control of the video, mouse and keyboard. Passive users may also share the session, but may only display the session and have a mode of Sharing Passive.
Chapter 12: Unit Sessions and Connections 4. Click Close. The Appliance Sessions window will open. 5. Click Close. The Units View window will open. 155 To display or change the session settings for a serial console appliance: 1. In a Units View window containing appliances (see Accessing Units View windows on page 98), click on the serial console appliance name. 2. Click Appliance Settings in the side navigation bar and then click Sessions. The Appliance Sessions window will open. 3.
156 DSView 3 Software Installer/User Guide At least one encryption level must be specified for the keyboard and mouse. When you specify more than one SSL encryption type, the switch negotiates the strongest algorithm that is supported by both sides. The strongest algorithm is AES, followed by 128 bit, 3DES and DES. 7. Click Save and then click Close. The Units View window will open.
Chapter 12: Unit Sessions and Connections 157 Exit macros are supported on DS1800 digital switches and the following DSR switches: DSR1010, 1021, 1022, 1024, 1030, 1031, 2010, 2020, 2030, 2035, 4010, 4020, 4030, 8020, 8030 and 8035 switches. Exit macros allow software administrators to create a macro that returns a target device to a known state. They reside on the managed appliances and are executed whenever a DSView 3 software session is terminated.
158 DSView 3 Software Installer/User Guide 3. Click F1, F2 and F3 in the keyboard graphic in the window. The keystrokes will appear in the list box to the left of the keyboard graphic. 4. Click the same left or right Ctrl key in the graphic that you pressed in step 2. Ctrl Left RELEASE or Ctrl Right - RELEASE will appear in the list box to the left of the keyboard graphic. 5. In the Assigned to Macro area, select the target devices to which you want to assign the macro. 6.
Chapter 12: Unit Sessions and Connections • 159 Preemption Level - Effective user preemption level for the user that is connected to the target device session. See Preemption Levels on page 38. To remove an active session from the (all) Active Sessions window: NOTE: Removing an active session from the Active Sessions window does not disconnect the session. 1. Click the Units tab. 2. Click Active Sessions in the side navigation bar. The Active Sessions window will open. 3.
160 DSView 3 Software Installer/User Guide Sessions in the side navigation bar, and the Active Sessions window for that target device will open. The first method above saves a step. Customizing a target device Active Sessions window The following fields are always displayed in the Active Sessions window. • Duration - Elapsed time since the session started, in hours:minutes:seconds. • User - Name of current user.
Chapter 12: Unit Sessions and Connections 161 2. Click the checkbox to the left of the sessions. To disconnect all sessions, click the checkbox to the left of Duration at the top of the list. (If you do not have permission to disconnect an active session, you will not be able to select its checkbox or the checkbox at the top of the list.) 3. Click Disconnect. A confirmation dialog box will appear.
162 DSView 3 Software Installer/User Guide The DSView 3 software also supports the USR3453B - Courier 56k external modem. NOTE: The modems listed are not supported on Sun Solaris SPARC operating systems. Customizing the Active Modem Sessions window for all sessions The Start-Date-Time field, which indicates when the target device session was started, is always displayed in the Active Modem Sessions window.
Chapter 12: Unit Sessions and Connections 163 NOTE: Connections of EVR1500 environmental monitors and generic appliances may not be viewed.
Chapter 12: Unit Sessions and Connections 165 7. Select a managed appliance, then click Next. 8. The Select Available Connection window will open. Select a connection, then click Next. 9. The Completed Successful window will open. Click Finish. The Target Device Connections window will open. To delete a target device connection: 1. In a Units View window containing target devices (see Accessing Units View windows on page 98), click on the name of a target device. 2.
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167 CHAPTER 13 Data Logging The DSView 3 software supports logging of serial session console data from certain appliances and their target devices, using the Syslog protocol. NOTE: Navigation links, configuration pages and display pages for data logging will only be visible for appliances and target devices that support Syslog messaging. The DSView 3 software has an SSH server that supports SSH2; this server must be enabled in the DSView 3 software to use the data logging feature.
168 DSView 3 Software Installer/User Guide Data log files are not backed up by the DSView 3 software backup utility. When a data log file is created, a companion signature file with the same name is created, but with a .sig file name extension. This file is digitally signed using the DSView 3 software private key. When a user wants to display the content of a data log file, the DSView 3 software will first verify the digital signature to ensure the file has not been altered.
Chapter 13: Data Logging 169 Only DSView 3 software administrators may enable the SSH and Syslog servers, specify where the data log files will be stored and specify archiving properties. You must have the Configure Unit Settings access right to enable/disable data logging. Enabling and disabling the SSH server The SSH server must be enabled in the DSView 3 software to use the data logging and SSH Passthrough features. To enable or disable the SSH server: 1. Click the System tab. 2.
170 DSView 3 Software Installer/User Guide 7. If you have not already done so, click the SSH server page link and enable the SSH server. See Enabling and disabling the SSH server for more information. Enabling or disabling the Syslog server will generate a DSView 3 software system event. Enabling and disabling data logging on units Data logging is enabled and disabled per connection.
Chapter 13: Data Logging 171 To check the data logging settings for connections: 1. In a Units View window, click on the appliance name. 2. Click Appliance Settings, click Ports and then Serial in the side navigation bar. The Serial window will open. 3. Click on the appropriate port. NOTE: If the Status is Disabled, you will not be able to click on the connection. To change the status to Enabled, see Enabling and disabling data logging on units on page 170. 4.
172 DSView 3 Software Installer/User Guide • SSH Tunnel Buffer Size (bytes): If the SSH session cannot be opened, the appliance will continue to store data logs in its local memory until it reaches the size specified in this field. The default buffer size is 1 MB. NOTE: The appliance may be prevented from opening an SSH session if a firewall is blocking traffic, the DSView SSH service is disabled or the IP address and TCP port settings are incorrect.
Chapter 13: Data Logging 4. 173 In the Location field, enter a local or network shared location, using a UNC (Universal Naming Convention) path of up to 256 characters. You cannot specify a mapped network drive. If the operating system supports case sensitive file names, use case sensitive text. The default location is %%\datalogs.
174 DSView 3 Software Installer/User Guide 4. In the Archive by frequency field, select the interval for archiving current data log files: daily (every day at midnight local time), weekly (every Sunday at midnight) or monthly (the first day of each month at midnight). 5. In the Archive by size field, enter a size from 1-2000 MB. When a current file reaches this size, it will be closed and archived. 6. In the Number of archived versions field, select a value (1-10).
Chapter 13: Data Logging 175 Viewing Data Log Files Displaying lists of data log files Each row in the display table contains the following information about a single log file: • Log file name • Name of the DSView 3 server where the file was created and stored • When the file was created • When the file was last modified • File size in megabytes • Status - Archived, Current, File not Found or Pending The Size and Last Modified fields are optional; use the Customize link to add or remove them f
176 DSView 3 Software Installer/User Guide Before the file is transferred to the browser, the DSView 3 software will verify the file’s digital signature. If the computed digital signature does not match the actual file’s digital signature, the content of the file will be preceded with a warning, indicating that digital signature verification failed and the file content may have been altered.
177 CHAPTER 14 SSH Passthrough Sessions An SSH Passthrough session is a serial session opened to a unit without the use of a web browser. From an SSH client, a user with access rights can establish a connection to any serial unit managed by the DSView 3 software that supports Secure Shell 2 (SSH2) and Avocent DS Authentication 2 Protocol (ADSAP2) protocol. The DSView 3 server provides user authentication and, if events are enabled, logs SSH Passthrough session events.
178 DSView 3 Software Installer/User Guide 2. Click DSView Server in the top navigation bar. 3. Click SSH Passthrough in the side navigation bar. The SSH Passthrough Properties window opens. 4. To enable SSH Passthrough, select the Enable SSH Passthrough checkbox. -orTo disable SSH Passthrough, uncheck the Enable SSH Passthrough checkbox. 5. In the event of a network failure, you may establish an SSH Passthrough session to the target device through Modem Dial-Up.
Chapter 14: SSH Passthrough Sessions 179 If hub/spoke forwarding is enabled, shared SSH Passthrough sessions are centralized to the DSView 3 server that owns the appliance to which the session is opened. NOTE: The appliance is owned by the DSView 3 server to which it was first added. To determine which DSView 3 server owns an appliance, go the appliance Unit Overview Page and click Properties - Network. The DSView Server menu displays the name of the server that owns the appliance.
180 DSView 3 Software Installer/User Guide Establishing an SSH Passthrough connection to a unit To establish an SSH Passthrough connection to a target device or appliance console: NOTE: If you are using the Linux or Unix SSH command, you will need to specify the port by entering -p and the port number. The default port number is 4122. For more information or to change the port number, see Enabling SSH Passthrough on page 177. 1.
Chapter 14: SSH Passthrough Sessions 3. 181 If more than one connection exists to the target device, the SSH connection attempt fails and the DSView 3 software informs the user of the failure reason. To connect to a target device with multiple connections, specify the appliance name and port instead of the target device name.
182 DSView 3 Software Installer/User Guide Table 14.1: DSView 3 Software - Supported SSH Passthrough Session Escape Keys (Continued) Escape Keys Description Escape Keys Description r Replay last 30 lines of log Ignore/abort command *Only users with read/write access can send these escape key sequences. To modify the escape sequence: From an SSH Passthrough session, enter the following command: ^Ece[new escape sequence] For example: ^Ece^Ac changes the escape sequence from ^Ec to ^Ac.
Chapter 14: SSH Passthrough Sessions 183 Table 14.2: DSView 3 Software - Supported SSH Passthrough Session Break Keys (Continued) Break Character Description Break Character Description \f Form-feed \ooo Octal representation of a character (where ooo is one to three octal digits) \n New line \c Character c \r Carriage return ^? Delete \t Tab ^c Control character (c is “and”ed with 0x1f) \v Vertical tab [UTF-8] Any utf8 character To configure break sequences: 1.
184 DSView 3 Software Installer/User Guide To obtain read/write access: 1. From a shared SSH Passthrough or Avocent Session Viewer session where you have read-only access, enter the following command: ^Eca 2. The user with read/write access receives a message that read/write access has been transferred to the specified user. 3. You receive a message that the user has lost read/write access. You now have sole read/write privileges to the SSH Passthrough or Avocent Session Viewer session.
Chapter 14: SSH Passthrough Sessions 185 To include an SP command, open your SSH client and enter a command in the following format: :@ [spcommand] NOTE: Enter a space between and [spcommand]. The first part of the command will establish an SSH session to the MergePoint 52xx SP manager.
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187 CHAPTER 15 Grouping Units The DSView 3 Explorer automatically groups managed appliances by the type of appliance (DSR switch, ACS console server and so on). Target devices are automatically grouped based on the type to which they are assigned.
188 DSView 3 Software Installer/User Guide To add a department, click Departments in the top navigation bar. The Departments window will open. To add a location, click Locations in the top navigation bar. The Locations window will open. 3. Click Add. The Add Site, Add Department or Add Location window will open. 4. Type a name, then click Add. The Sites, Departments or Locations window will open.
Chapter 15: Grouping Units 189 Table 15.1: Links for Managing Sites, Departments or Location Associations Link Window Changes Site Associations For A link under Target Devices Target Devices Target devices only A link under Appliances Appliances Managed appliances only Sites Units in Site Units Groups Units in Group Units A link under Custom Field Units in Custom Fields Units Recently Accessed Recently Accessed Units Units 3. Click on the name of a unit.
190 DSView 3 Software Installer/User Guide To define custom fields: NOTE: You must have Software Administrator or Appliance Administrator access to define custom fields. 1. Click the Units tab. 2. Click Custom Field Labels in the side navigation bar. The Unit Custom Field Labels window will open. 3. In Label 1, type the 1-64 character name for the first custom field label. All first-level custom fields for units will appear under this heading in the side navigation bar. 4.
Chapter 15: Grouping Units 191 a. Click the Units tab. b. Click Custom Field Labels in the side navigation bar. The Unit Custom Field Labels window will open. c. In Label 1, type Test Configuration. All first-level custom fields for units will appear under this heading in the side navigation bar. d. In Label 2, type Appliances and target devices. All second-level custom fields for units will appear under this heading in the side navigation bar. e. In Label 3, type Manager.
192 DSView 3 Software Installer/User Guide 4. The configuration of a generic appliance has been verified, so the administrator wants to create a category named Final Configuration that will contain the final test units. The category will contain one generic appliance managed by Tim Brown. a. In the Appliances - All window, click on the generic appliance. The Unit Overview window will open. b. Click Properties in the side navigation bar and then click Custom Fields.
Chapter 15: Grouping Units 193 Unit Groups Unit groups may be used to organize units. You may create nested unit groups (unit groups within unit groups) to organize units hierarchically. Units may belong to multiple groups. For example, you may have a DSR switch that belongs to two global groups and three personal groups. There are two types of unit groups: global and personal. A global unit group can be viewed by any user logged into the DSView 3 software.
194 DSView 3 Software Installer/User Guide Personal Root System Defined Global Root System Defined • No rights associated with personal groups • Can create subgroups • Can add groups as children, but not units • Can change rights • Can create subgroups • Can add groups as children, but not units Unassigned System Defined • • • • User Defined Global Groups Can change rights Cannot create subgroups Cannot add units as members If a unit is not assigned to any other global group, it automatically become
Chapter 15: Grouping Units 195 Global groups that contain units the user cannot access will not be displayed, unless there are descendent groups containing units the user is allowed to access. All personal unit groups are displayed in the Unit Groups window, even if they do not contain any units. In Units View Groups windows, groups will not be listed unless they have assigned units.
196 DSView 3 Software Installer/User Guide 2. Click Groups in the top navigation bar. The Unit Groups window will open. If a unit group has subgroups (children), an arrow will be displayed next to its name. • To display a list of groups in the global root group, click Global Root. The first global unit group listed will automatically be selected. Click on the arrow next to a group to expand it and display subgroup names. • To display a list of groups in the personal root group, click Personal Root.
Chapter 15: Grouping Units • Click Name in the side navigation bar to display the unit group name. • Click Members in the side navigation bar to display the unit group members. • 6. • Click Groups to display a list of groups that are members of the unit group. • Click Units to display a list of units that are members of the unit group. 197 Click Access Rights in the side navigation bar to display the unit group access rights. Click Close. Adding or deleting a unit group To add a unit group: 1.
198 DSView 3 Software Installer/User Guide Access rights for a unit group default to inherit if they are not explicitly granted to a user or user group. For example, if you create unit group A and subgroup B, by default any access rights you assign to group A will be propagated to group B. There are other ways to assign access rights; see How access rights can be assigned on page 131. To change the name or display of a unit group: 1. Click the Units tab. 2. Click Groups in the top navigation bar.
Chapter 15: Grouping Units 6. Click Save and then click Close. The Unit Group Members window will open. 7. Click Close. The Unit Groups window will open. 199 To add or remove access rights for one or more unit groups: 1. Click the Units tab. 2. Click Groups in the top navigation bar. The Unit Groups window will open. 3. Click the checkbox to the left of one or more unit groups, then click Rights. The Unit Group Access Rights window will open.
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201 CHAPTER 16 Managing User Accounts The DSView 3 software allows you to: • Add, change and delete user accounts • Unlock user accounts • Specify user account restrictions • Change user group membership • Display user and user group access rights to target devices and managed appliances • Add and delete user-defined user groups • Display, assign and remove user group members from built-in or user-defined user groups User Accounts Windows User accounts are displayed and managed through Use
202 DSView 3 Software Installer/User Guide Table 16.1: User Status Icons (Continued) Icon Authentication Status Method Face with a red X Internal Disabled - The user cannot log in to the DSView 3 software. See User account restrictions and expiration settings on page 208. Padlock Internal Locked - The user account has been locked; the user cannot log in to the DSView 3 software because the maximum number of log in failures has been exceeded.
Chapter 16: Managing User Accounts 203 • Custom Field 1- Custom Field 6 - Custom fields for the user. If you have specified text for a custom field, that text will display when you display the field. See Custom field properties on page 211. • Group Preemption Level - Highest preemption level of all groups to which the user belongs. For example, if a user belongs to appliance administrators (with a group preemption level of 3) and auditors (with a group preemption level of 1), this field will display 3.
204 DSView 3 Software Installer/User Guide • 4. If you selected any other authentication service, go to step 5. The Type in User Credentials window will open. a. Type a username, password and confirm the password of the user you are adding. Usernames may contain up to 256 non-case sensitive characters (if a RADIUS external authentication service will be used, the limit is 253 characters). Usernames are case-preserving.
Chapter 16: Managing User Accounts 205 another item (such as full name), you must include a wildcard. See Filtering information in a window on page 24. Select one or more users from the list, then click Next. 6. The Assign User to User Groups window will open. This window lists all built-in and user-defined groups. Select one or more groups in the Available Groups list and click Add. The group names will move to the Member Of list, and the new user(s) will be added to those groups. Then click Next. 7.
206 DSView 3 Software Installer/User Guide Resetting a User Account Password A DSView 3 software administrator or user administrator may reset a user’s password. When a password is reset, the user will be required to login by typing password as their password, then enter and verify a new password for their account the next time they start a new DSView 3 software session. To reset a user account password: 1. Click the Users tab. 2. Click the checkbox to the left of the user(s) to reset the password. 3.
Chapter 16: Managing User Accounts 207 To change the name of a user: 1. Click the Users tab. 2. Click on a username. The User Name window will open. 3. Type the username for the user. 4. Type the full name of the user. 5. Click Save and then click Close. User certificates Certificates may be changed only for internal authentication users.
208 DSView 3 Software Installer/User Guide 3. Click Credentials in the side navigation bar and then click SSH Key. The User SSH Key window will open. 4. Type the 1-256 character name of the file containing the public SSH key that was generated by a third party key generator or browse to the file location. 5. Click Save and then click Close. The SSH key file will be uploaded to the DSView 3 server for use in authenticating the user.
Chapter 16: Managing User Accounts 209 be used to impersonate another user over the Web Services API or GUI Access API. For more information, see the DSView 3 software SDK online help. NOTE: A service account may only be created if you are using the DSView 3 software internal authentication service. 5. To change account expiration settings: • To indicate no expiration date, enable the Never radio button. • To specify an expiration date, enable the End of radio button.
210 DSView 3 Software Installer/User Guide 5. Click Save and then click Close. Address The user address may be changed only for internal authentication users. To specify address information for a user: 1. Click the Users tab. 2. Click on a username. The User Name window will open. 3. Click Addresses in the side navigation bar. The User Address Properties window will open. 4. Type the home address and business address of the user. 5. Click Save and then click Close.
Chapter 16: Managing User Accounts 2. Click on a username. The User Name window will open. 3. Click Notes in the side navigation bar. The User Notes window will open. 4. Type any information you wish. 5. Click Save and then click Close. 211 Custom field properties You may specify any information you wish in the six custom fields. Custom field properties may be changed only for internal authentication users. To change the custom fields: 1. Click the Users tab. 2. Click on a username. 3.
212 DSView 3 Software Installer/User Guide • Black X - The user has been denied access for this right. • Gray X - A group to which the user belongs has been denied access for this right. • No check mark - No access has been granted or denied for this right. The access rights display for a target device may contain information that appears invalid. For example, virtual media access can be enabled to a target device that does not support it.
Chapter 16: Managing User Accounts To disable the inherit functionality, uncheck the Inherit checkbox. • If none of the checkboxes are checked, the access right is neither allowed nor denied. 7. Repeat the preceding step for other units/unit groups. 8. Click Save and then click Close.
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215 CHAPTER 17 User Groups Users that have been added to the DSView 3 software system may be added to the following two types of user groups: • Built-In - The DSView 3 management software is delivered with six predefined user groups: Appliance Administrators, Auditors, DSView 3 software administrators, Everyone, User Administrators and Users. All users are automatically included in the Everyone user group when they are added to the DSView 3 software system.
216 DSView 3 Software Installer/User Guide Group naming in external authentication services Groups in Active Directory (AD) external authentication services are specified using a combination of their Active Directory folder and group name, minus the group container specified in the DSView 3 software. The group container defaults to the AD domain root if it is unspecified. For example, if you have an AD external authentication service for the “sw.eng.mydomain.
Chapter 17: User Groups 3. 217 The Select Authentication Service window will open. This window lists all authentication services that may be used to authenticate the user group when the user logs in. See Authentication Services on page 73. Click on the name of an authentication service and then click Next. • If you selected DSView Internal as the authentication service, go to step 4. • If you selected any other type of authentication service, go to step 5.
218 DSView 3 Software Installer/User Guide 3. The Select Authentication Service window will open. This window lists all authentication services that may be used to authenticate the user group when the user logs in. Select an appropriate TACACS+ authentication service from the list. Click Next. 4.
Chapter 17: User Groups 219 User Group Properties To display the properties of a built-in user group: 1. Click the Users tab. Click Groups in the top navigation bar. Built-In will automatically be selected in the side navigation bar and the User Groups - Built-in window will open. 2. Click on a user group name. The User Group Properties window will open. The display includes read-only properties for each group: name, type and preemption level. 3. Click Close when you are finished.
220 DSView 3 Software Installer/User Guide 6. To add one or more users to the user group, select the user(s) in the Available Users list, then click Add. The users will be moved to the Members list. 7. To remove one or more users from the user group, select the user(s) in the Members list, then click Remove. The users will be moved to the Available Users list. 8. Click Save and then click Close. The User Group Members window will open. 9. Click Close.
Chapter 17: User Groups 221 The access rights display may contain information that appears invalid. For example, virtual media access can be enabled to a target device that does not support it. Similarly, virtual media access could be enabled but KVM (Video Viewer) access may be disabled. See About target device access rights on page 130 for an explanation. 5. Click Close when you are finished. The User Accounts - All window will open. To add or remove user group access rights: 1. Click the Users tab.
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223 CHAPTER 18 Using the Video Viewer The Video Viewer is used to conduct a KVM session with one or more target devices attached to one or more KVM switches. You may optionally use KVM session profiles to control session behavior on target devices. When you connect to a device using the Video Viewer, the target device desktop appears in a separate window. The Video Viewer window supports either a 3 or 5 button mouse.
224 DSView 3 Software Installer/User Guide The Video Viewer client requires Java when launched from Mozilla, Netscape or Firefox browsers. The supported Java version is 1.5.0_02. The Video Viewer requires this version. The DSView 3 software client automatically downloads and installs the JRE (Java Runtime Environment) the first time the Video Viewer or Telnet Viewer is launched. See Java Installation on page 18.
Chapter 18: Using the Video Viewer 225 Table 18.1: Video Viewer Window Descriptions (Continued) Number Description 3 Menu and toolbar: Allows you to access many of the features in the Video Viewer window. The menu and toolbar will be in a show/hide state if the thumbtack has not been used. Place your cursor over the toolbar to display the menu and toolbar. Up to ten commands and/or macro group buttons may be displayed on the toolbar.
226 DSView 3 Software Installer/User Guide To open a KVM session using the Unit Overview window: 1. In a Units View window containing the target device you want to access (see Accessing Units View windows on page 98), click on the name of the target device. The Unit Overview window will open. 2. Click on the KVM Session name or icon. The Video Viewer launches in a new window.
Chapter 18: Using the Video Viewer 227 When you click OK, the primary user who is currently active will receive a request to allow sharing unless Allow shared connections automatically has been enabled (see Video Viewer session properties on page 227). If the user confirms, then you will be given active access to the port.
228 DSView 3 Software Installer/User Guide 3. To allow other users to share a Video Viewer session automatically, enable the Allow shared connections automatically checkbox. You will not be notified that they wish to connect to the session and will not be able to accept or reject the connection. Disable the checkbox if you want to be notified when other users want to share the Video Viewer session.
Chapter 18: Using the Video Viewer 229 only those settings that differ from the default profile. For example, a new profile may be identical to the default profile, except with different toolbar settings. Some settings have a profile override option, which indicates whether users may override the profile information by using Video Viewer menu commands (see Using Menu Commands to Manage Session Settings on page 236).
230 DSView 3 Software Installer/User Guide Ctrl-Alt-Del. For Macintosh operating systems, the following table lists keystrokes and keystroke combinations that are not supported. Table 18.
Chapter 18: Using the Video Viewer 231 Menu activation keystroke The menu activation keystroke setting specifies the keystroke that can be used to activate the Video Viewer menu. When the menu and toolbar display are hidden, pressing this key re-enables the display. If you enable Allow users to override this setting, or if no profile is assigned to the target device, users may specify the menu activation keystroke using Video Viewer menu commands. See General commands on page 237.
232 DSView 3 Software Installer/User Guide If you enable Allow users to override this setting, or if no profile is assigned to the target device, users may specify the cursor release keystroke using Video Viewer menu commands. See Cursor commands on page 237. Toolbar profile settings Hide delay The hide delay setting indicates the number of seconds before the toolbar hides in the Video Viewer window when it is in show/hide state (that is, not locked in place by the thumbtack).
Chapter 18: Using the Video Viewer 233 will be adjusted to match the input resolution selected by the primary user of that channel. This will prevent the primary user’s display from being affected. If the target device resolution changes any time during a session, the display will be adjusted automatically. When full scaling is enabled, the display window is sized to match the resolution of the server being viewed.
234 DSView 3 Software Installer/User Guide To add a KVM session profile: 1. Click the Units tab. 2. Click Profiles in the top navigation bar. The KVM Session Profiles window will open. 3. Click Add. The Add KVM Session Profile window will open. 4. Enter a 1-64 character name for the new profile. The name cannot be the same as the name of an existing KVM session profile. 5. Click Add. The new profile will be created with all values set to Inherit Default Settings.
Chapter 18: Using the Video Viewer 7. 235 b. In the Local Cursor field, if you do not check the Inherit Default Settings checkbox, enable the radio button for the desired cursor type. Check or uncheck the Allow users to override this setting checkbox. c. In the Single Cursor Mode - Session Startup field, indicate whether the Video Viewer will start up in single cursor mode. In the Single Cursor Mode - Release Keystroke field, select the keystroke that will release the Video Viewer single cursor mode.
236 DSView 3 Software Installer/User Guide 9. d. In the Background Refresh field, enable or disable background refresh. Enable or disable the Allow users to override these settings checkbox. e. If you changed any settings, click Save. Click Close. To delete one or more KVM session profiles: NOTE: The default KVM Session Profile cannot be deleted. 1. Click the Units tab. 2. Click Profiles in the top navigation bar. 3.
Chapter 18: Using the Video Viewer 237 General commands All of the following commands except enabling/disabling full screen mode may also be specified in a KVM session profile; see General profile settings on page 229. To specify a key for toggling activation of the menu and toolbar: 1. Select Tools - Session Options from the Video Viewer menu or click the Session Options button. The Session Options dialog box appears. 2. Click the General tab. 3.
238 DSView 3 Software Installer/User Guide To prevent potential mouse conflicts, you may configure certain settings on each server connected to a managed appliance. For details, see the Mouse and Pointer Settings Technical Brief, which is available on the DSView 3 software DVD and on the Avocent web site. To change the mouse cursor setting: 1. Select Tools - Session Options from the Video Viewer menu or click the Session Options button. The Session Options dialog box appears. 2. Click the Mouse tab.
Chapter 18: Using the Video Viewer 239 To specify a toolbar hide time: 1. Select Tools - Session Options from the Video Viewer menu or click the Session Options button. The Session Options dialog box appears. 2. Click the Toolbar tab. 3. Use the arrow keys to specify the number of seconds to delay the hiding of the toolbar. 4. Click OK to save the changes and close the dialog box. To add or remove items in the toolbar: 1.
240 DSView 3 Software Installer/User Guide Mouse scaling command Mouse scaling cannot be specified in a KVM session profile. To prevent potential mouse conflicts, you may configure certain settings on each server connected to a managed appliance. For details, see the Mouse and Pointer Settings Technical Brief, which is available on the DSView 3 software DVD and on the Avocent web site. To set mouse scaling: 1. Select Tools - Session Options from the Video Viewer menu or click the Session Options button.
Chapter 18: Using the Video Viewer 241 1. Select Tools - Manual Video Adjust from the Video Viewer menu or click the Manual Video Adjust button. The Manual Video Adjust dialog box appears. 2. Click the icon for the feature you wish to adjust. 3. Move the slider bar and then fine tune the setting by clicking the Min (-) or Max (+) buttons to adjust the parameter for each icon pressed. The adjustments will display immediately in the Video Viewer window. 4. When finished, click Close. Figure 18.
242 DSView 3 Software Installer/User Guide Image capture width, pixel sampling/fine adjust, image capture horizontal position and image capture vertical position The Image Capture Width, Pixel Sampling/Fine Adjust, Image Capture Horizontal Position and Image Capture Vertical Position adjustments affect how the target video is captured and digitized and are seldom changed. The image capture parameters are automatically changed by the Automatic Adjustment function.
Chapter 18: Using the Video Viewer 243 performs best when the video parameters are set such that no (0) video packets are transmitted for a static screen. You may easily adjust your video parameters by clicking on the Auto Adjust Video button in the Manual Video Adjust dialog box, which instructs the KVM switch to optimize the video to ideal settings. A green screen with yellow lettering may appear during auto-adjustment.
244 DSView 3 Software Installer/User Guide To display current Video Viewer users: 1. Select View - Connected Users from the Video Viewer menu or click the Connected Users button. The Users Connected to dialog box appears, containing a list of all users connected to the Video Viewer window session. 2. Click OK to close the dialog box. To display a list of users sharing a port or channel: Select View - List of Shared Users in the Video Viewer menu.
Chapter 18: Using the Video Viewer Appliance Change Of State Viewer Session Stopped Viewer Session Started Appliance Viewer Session Stopped 245 Appliance Viewer Session Started Thumbnail Viewer features Figure 18.3 shows the Thumbnail Viewer areas, and descriptions follow in Table 18.4. 1 2 3 4 5 6 Figure 18.3: Thumbnail Viewer Table 18.4: Thumbnail Viewer Descriptions Number Description 1 Thumbtack: Locks the display of the menu so that it is visible at all times.
246 DSView 3 Software Installer/User Guide Table 18.4: Thumbnail Viewer Descriptions (Continued) Number Description 4 Close button: Closes the Thumbnail Viewer and all thumbnails being viewed. The Close button may not be present on all operating systems. Status indicator: The device name and status indicator appear below each thumbnail: A green LED indicates that a device is currently being scanned. 5 • • 6 Thumbnail image: Interacts with your device through this window.
Chapter 18: Using the Video Viewer 247 To launch a session to a device from the Thumbnail Viewer: Select a device thumbnail. Select Thumbnail - - View Interactive Session from the Thumbnail Viewer menu. -orRight-click on a device thumbnail and select View Interactive Session from the Thumbnail Viewer menu. That target device desktop will appear in a Video Viewer window. -orDou9017et-clicue bnail Toexite he Taumbnaiaer eTf0 scn 9.482389.123.5.532 Select 1.02 refQfQfBT/TT1 1 Tf-0.0018 Tc77.
248 DSView 3 Software Installer/User Guide • Send a macro from a predefined macro group. Macro groups for Windows, Novell and Sun are already defined. • Create, edit and delete your own macros. When you create or edit a macro, you may type the desired keystrokes or you may select from among several available categories of keystrokes. Each category contains a set of keystroke combinations. Selecting from the available categories and keystrokes saves time and eliminates the risk of typographical errors.
Chapter 18: Using the Video Viewer 249 6. Select an icon to associate with the macro from the Macro Icon menu. 7. To build the macro, click the keys on the virtual keyboard in the dialog box. The keys of the virtual keyboard operate like a physical keyboard. As a key is clicked, it will appear in the Keystrokes list box to the left of the virtual keyboard. You may type or press the arrow keys to specify a delay between keys. First, click the key in the list box after which you wish to place a delay.
250 DSView 3 Software Installer/User Guide 7. Click Close. Macro groups Macro groups may not be displayed, created, edited, renamed, copied or deleted if you are using the DSR Remote Operations software. To create a macro group: 1. Select Macros - Configure - Macro Groups from the Video Viewer menu or click the Macro Groups button. The Macro Groups dialog box appears. 2. Click Create. The Create/Edit Macro Group dialog box will appear. 3.
Chapter 18: Using the Video Viewer 251 2. Select one of the following: All - displays both personal and global macro groups, Personal displays only personal macro groups or Global - displays only global macro groups. 3. Select the macro group to be altered from the Defined Groups list box. Windows and Sun are the default macro groups. If you have created new groups, they will also be displayed. 4. Click Edit. The Create/Edit Macro Groups dialog box will appear. 5.
252 DSView 3 Software Installer/User Guide 4. Select Display on Menu. 5. Click Close to exit the Macro Groups dialog box. Macros in the selected group will appear in the Video Viewer window Macros menu. To display a predefined macro group: Select Macros - Display on Menu and then select one of the macro groups Sun or Windows. Power Control of Devices Attached to Power Devices NOTE: You must have Appliance Administrator privileges to issue a power control command.
Chapter 18: Using the Video Viewer 253 The user (or user group to which the user belongs) must have permission to establish virtual media sessions and/or reserved virtual media sessions to the target device. See About Access Rights on page 129. Only one virtual media session may be active to a target device at one time. You may not use the virtual media feature with the DSR Remote Operations software.
254 DSView 3 Software Installer/User Guide You may also reset the USB2 IQ module from the Virtual Media dialog box. This action will reset every form of USB media on the target device, and should therefore be used with caution, and only when the target device is not responding. Virtual media session settings Virtual media session settings include locking, mapped drives access mode and encryption level. See Managed Appliance Session Settings on page 153. Table 18.
Chapter 18: Using the Video Viewer 255 all mapped drives must be read only, this checkbox will already be enabled and cannot be changed. You might wish to enable the Read Only checkbox if the session settings enabled read and write access, but you wished to limit a particular drive’s access to read only. 3. To add and map an ISO or floppy image as a virtual media drive: a. In the Virtual Media dialog box, click Add Image. b.
256 DSView 3 Software Installer/User Guide To reset all USB devices on the target device: NOTE: The USB reset feature resets every USB device on the target device, including the mouse and keyboard. It should only be used when the target device is not responding. 1. In the Virtual Media dialog box, click Details. 2. The Details View will appear. Click USB Reset. 3. A warning message will appear, indicating the possible effects of the reset. Confirm or cancel the reset. 4.
Chapter 18: Using the Video Viewer 6. Click the Remove Selected Entries button (this button may also be named Remove Selected Application). If this does not solve the problem, repeat step 1, then click the Delete Files button. NOTE: Clicking the Delete Files button will remove all applications installed with Java Web Start.
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259 CHAPTER 19 Using the Telnet Viewer The DSView 3 management software ships bundled with a built-in proprietary Telnet Viewer that provides features unavailable in many other Telnet programs. These features include configurable session properties tailored for each device, configurable user preferences for all sessions, a scripting function for automatic device login, a macro function and a logging function.
260 DSView 3 Software Installer/User Guide 1 2 3 4 5 Figure 19.1: Telnet Viewer Window Table 19.1: Telnet Viewer Window Descriptions Number Description 1 Title Bar: Displays the name of the target device being viewed. 2 Toolbar: Allows you to access many of the features in the Telnet Viewer. See Table 19.2 for a description of the toolbar icons. 3 Virtual Terminal window: Interacts with your target device through this window. By default the window size is 80 characters x 24 lines.
Chapter 19: Using the Telnet Viewer 261 NOTE: On supported Macintosh system clients, the Telnet Viewer opens in a self-contained window and is not included in the Application Menu. Telnet Viewer window toolbar Table 19.2 describes the Telnet Viewer window’s toolbar icons. Table 19.
262 DSView 3 Software Installer/User Guide • Supported for hmac-md5, hmac-sha1, hmac-sha1-96, hmac-md5-96 and hmac-ripemd160 The DSView 3 software will determine whether to create a Telnet or SSH2 connection when you start a session with an appliance. A serial connection provides SSH2 serial access to the target device from the appliance. Terminal emulation options are supported using both types of connections.
Chapter 19: Using the Telnet Viewer 263 window when you are connected to a device or port. After the preferences are entered, they are applied to devices/ports during subsequent sessions. To change the window background and/or text color: 1. Select Options - Preferences from the menu. The Preferences dialog box will appear. 2. To change the background color, click the Background/Normal Mode box in the Colors section and select a color. The default color is blue. 3.
264 DSView 3 Software Installer/User Guide 4. In the Columns list, choose a value of 80 or 132. The default value is 80. To change the terminal emulation mode: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2. Click the Terminal tab. 3. From the Terminal Emulation list, choose one option. The default value is VT100.
Chapter 19: Using the Telnet Viewer 265 left parenthesis and right parenthesis. The terminal type must be entered in the Terminal Type field exactly as shown in Table 19.4. Table 19.4: Terminal Emulation and Type Terminal Emulation Terminal Type VT52 DEC-VT52 VT100 DEC-VT100 VT100+ DEC-VT100 VT102 DEC-VT102 VT220 DEC-VT220 VT320 DEC-VT320 To change the linefeed settings: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar.
266 DSView 3 Software Installer/User Guide 2. Click the Terminal tab. 3. When you are connected to a device that does not repeat or echo the data that you type, you may enable Local Echo mode. Otherwise, the Telnet Viewer will not display the text you type. However, if you are connected to a device that echoes data, and you are in Local Echo mode, all of the data you type will appear on your terminal twice. Enable or disable the Local echo checkbox. The default value is disabled.
Chapter 19: Using the Telnet Viewer 267 6. In the Send box, type the 0-32 alphanumeric character string that you wish to send in response to the Expect string. Spaces are allowed, and a blank field is valid. A CR or CR+LF is appended to the string, based on the New Line Mode - Outbound setting. 7. Repeat the Expect and Send entries as needed, to a maximum of four each.
268 DSView 3 Software Installer/User Guide session either by selecting it from the Macros menu or by pressing the defined hotkey on your keyboard. You may also define one or more global macro or personal macro groups, then add macros to the groups. Personal macro groups may be created by any user and are only available for use on the target device on which they are created.
Chapter 19: Using the Telnet Viewer 269 Hexadecimal code sequence: \0x, where is the hexadecimal byte. For example, the Ctrl+D character sequence may be sent by using 0x04. Octal code sequence: \0, where is the octal byte. For example, the Ctrl+D character sequence may be sent by using 0004. 7. From the Control Code menu, select the sequence to invoke with the selected characters. 8.
270 DSView 3 Software Installer/User Guide 2. Select the macro in the Macros table that you wish to run. 3. Click Run. Macro groups To create a macro group: 1. Select Macros - Configure - Groups from the menu. The Configure Macro Groups dialog box appears. 2. Click the Create button. The Configure Macros dialog box expands to display a Create Group area. 3. In the Group Name field, type a 1-64 character name for the macro group. 4.
Chapter 19: Using the Telnet Viewer 271 3. Click the Edit button. The Configure Macro Groups dialog box expands to display an Edit Group area containing the information defined for the macro. 4. Edit the macro group properties as needed. 5. Click OK. The changes are saved and the Configure Macro Groups dialog box returns to its abbreviated view. 6. Repeat steps 2-5 to edit additional macro groups. 7. Click OK to close the Configure Macro Groups dialog box.
272 DSView 3 Software Installer/User Guide To change the default log file directory: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2. Click the Logging tab. The Default Directory field displays the current default location for logfiles. 3. Click the Browse button. The Set Directory dialog box appears. 4. Select a directory from the Look in list or create a new directory.
Chapter 19: Using the Telnet Viewer 273 To start dynamic logging: 1. Select Options - Logging - Start from the menu. The Log dialog box appears. 2. The Look in list contains the default log file directory and the Filename field contains the default log filename. Using this filename format is recommended; however, you may change it for the duration of this Telnet Viewer session. If you choose to use the default log filename, skip to step 4. 3.
274 DSView 3 Software Installer/User Guide • Paste the contents of the system clipboard into a Telnet Viewer session or into another application • Print a screen of the Telnet Viewer session data Information that is copied from a DSView 3 software Telnet Viewer session may be pasted into other applications. Similarly, information copied from other applications may be pasted into a Telnet Viewer session. NOTE: Only textual data may be copied and pasted in the DSView 3 software Telnet Viewer.
Chapter 19: Using the Telnet Viewer 2. 275 The operating system’s print dialog box appears. Make the appropriate settings. The screen contents will then be sent to the printer. Power Control of Devices Attached to Power Devices NOTE: A user must have DSView 3 software administrator privileges to control the power of a target device.
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277 CHAPTER 20 Using Tools The DSView 3 management software contains tools that may be used to perform various actions on units. This chapter describes the available tools and how to use them. Using Unit Tools The Unit Tools window contains tools that allow a user to: • Export unit information to a .csv (comma separated value) file • Export unit access rights information to a .csv file • Merge two or more target devices into a single target device • Import a DSView 2.
278 DSView 3 Software Installer/User Guide You may also export a topology report, regardless of any properties selected for export. A topology report contains the following columns: • Port - (target devices or cascade switches only) Port number on the appliance to which the target device or cascade switch is connected. • Type - (managed appliances only) Appliance type, if known. • Level - Level of connection from the appliance. A managed appliance is level 0.
Chapter 20: Using Tools 279 Exporting access rights The Export Access Rights tool will export permission information about units from the DSView 3 management software host. The unit name and the user/user group to which the unit has access rights will be exported. Additionally, the unit access right settings will be exported; see About Access Rights on page 129. The output .csv file may be viewed in a text editor or spreadsheet application, such as Microsoft Excel. To export access rights: 1.
280 DSView 3 Software Installer/User Guide To merge target devices: 1. Click the Units tab. 2. Click Tools in the side navigation bar. The Unit Tools window will open. 3. Click the Merge Target Devices icon or link. The Merge Target Devices Wizard will appear. Click Next. 4. The Select Target Devices to Merge window will open. • To add one or more target devices to the merge list, select the target device(s) in the Available Target Devices list, then click Add.
Chapter 20: Using Tools 281 The following actions occur when a DSView 2.x software database is imported into the DSView 3 management software system: • A global unit group is created in the system for each group found in the DSView 2.x software database. The DSView 3 software does not provide DSView 2.x software Topology unit group nesting. Unit group names added to the system are a concatenation of the hierarchical names found in the DSView 2.x software, including the truncation of names when necessary.
282 DSView 3 Software Installer/User Guide Before using the Import DSView 2.x Software Database tool To use the Import DSView 2.x Software Database tool, you must create a backup of the database using the DSAuth Migration Utility. The database is saved as a .zip file which may then be imported into the DSView 3 software system using the Import DSView 2.x Database tool. The DSAuth Migration Utility will shut down the DSView 2.x DSAuth service as it runs and will restart the service upon completion.
Chapter 20: Using Tools b. 283 Select Allow Target Devices to be added for nodes that have a default name to allow target devices to be added to your DSView 3 software system for nodes in the DSView 2.x software migration file that have default names. In DSView 2.x software, a default name is considered to be a name such as Port 1, Channel 1 and Socket 1. All default names are adjusted when they are imported to include the name of each CPS appliance, DS1800 digital switch and DSR switch. c.
284 DSView 3 Software Installer/User Guide To import data: 1. Click the Units tab. 2. Click Tools in the side navigation bar. The Unit Tools window will open. 3. Click the Import Data icon or link. The Import Data Wizard will appear. Click Next. 4. In the File field, type the path and name of the import file or browse to the file location. The file must be a valid DSView 3 software data import file in an XML format. Click Next. 5. The Select Import Options window will open.
Chapter 20: Using Tools • 285 Save or restore the database of local users To access the managed appliance tools: 1. 2. Click the Units tab. In the side navigation bar, click one of the following: • Appliances - The Appliances - All window will open. You may also click on a link below Appliances to display only specific types of managed appliances in an Appliances window. • Sites and then click on a site link - A Units in Site window will open.
286 DSView 3 Software Installer/User Guide 1. In the Unit Overview window, click the Upgrade Firmware icon or link. The Upgrade Appliance Firmware Wizard will appear. Click Next. 2. The Select Firmware Files window will open. • To add one or more Flash files to the update list, select the file(s) in the Available Firmware Files list, then click Add. The properties will be moved to the Firmware Files to Update list.
Chapter 20: Using Tools 3. 287 b. Enable the Delete target devices that no longer have connections checkbox to delete those target devices permanently from the DSView 3 software database. c. Enable the Allow target devices with the same name to be merged into a single target device checkbox to allow the DSView 3 software to treat multiple target devices with the same name as one unit with multiple access methods. d.
288 DSView 3 Software Installer/User Guide 2. The Type in File Description window will open. Type a description of the configuration that will be saved and may be used if you wish to restore the configuration at a later time, and then click Next. 3. The Completed Successful window will open. 4. Click Finish. The Unit Overview window will open. Restoring a managed appliance configuration You may restore the configuration of a KVM switch or serial console appliance.
Chapter 20: Using Tools 289 Restoring a managed appliance user database NOTE: You may not restore the user database of a DS1800 digital switch or DSR1161, DSR2161, DSR4160 or DSR800 switch. You may restore the local user database of a KVM switch or serial console appliance. To restore the user database, a previously saved user database file must exist. See Saving a managed appliance user database on page 288. User database files are stored in the DSView 3 server appliance files repository.
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291 CHAPTER 21 Using Tasks You may add, delete and change tasks from the Tasks window. The Tasks window lists all tasks configured in the DSView 3 management software system and allows you to manually run tasks. Using the Tasks Window To display the Tasks window: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open.
292 DSView 3 Software Installer/User Guide Disabled - Task was prevented from executing Adding tasks You may use the Add Task Wizard to run the following tasks: • Backup the DSView 3 software database and system files • Configure SNMP trap settings on appliance • Control power of target devices • Export event log to comma separated values (.csv) file • Migrate units (configures and upgrades DSView 2.
Chapter 21: Using Tasks • 293 Monthly - Runs the task once each month or regularly over a certain number of months (every 2 months, every 3 months and so on) beginning at a specific time on a specific date. You may also specify specific months for the task to run. To run a task periodically: 1. In the Select When to Run the Task window of the Add Task Wizard, click Periodic. Click Next. 2. The Specify Periodic Schedule window will open. a.
294 DSView 3 Software Installer/User Guide 2. The Specify Weekly Schedule window will open. a. Select the hour, minute and AM or PM to indicate when to begin running the task. b. Click Every (weeks) and select the number of consecutive weeks (1-52). c. Select the day of week to run the task from the list box. Multiple weeks may be selected by pressing Ctrl while clicking on the weeks. d.
Chapter 21: Using Tasks 295 The backup file is named dsviewBackup.zip by default, but you may also append the date and time to the end of the backup filename. If a backup is restored to a server with a different IP address, managed appliances may not be able to authenticate until the new DSView 3 server IP address has been programmed into the managed appliances. Once this task is added, you may run it on demand at any time; see Running tasks manually on page 305.
296 DSView 3 Software Installer/User Guide Task: Configure SNMP trap settings on a managed appliance This task turns SNMP traps on or off for one or more managed appliances of a particular type. To specify SNMP trap settings for other types of managed appliances, you must create additional tasks. Once this task is added, you may run it on demand at any time; see Running tasks manually on page 305. You may also configure SNMP trap settings manually; see Managed Appliance SNMP Settings on page 133.
Chapter 21: Using Tasks 297 Task: Power control a target device This task powers up, powers down or cycles the power (powers down and then powers up) of one or more target devices. Once this task is added, you may run it on demand at any time; see Running tasks manually on page 305. There are other ways to power control a target device; see Power Control of Devices Attached to Power Devices on page 151. To add the task: 1. Click the System tab. 2. Click Tasks in the top navigation bar.
298 DSView 3 Software Installer/User Guide Once this task is added, you may run it on demand at any time; see Running tasks manually on page 305. You may also save an event log using the Export Event Log tool. See Creating an Event Log .csv File on page 317. To add the task: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open. 3. Click Add. The Add Task Wizard will appear. Click Next. 4. The Select Task to Add window will open. a.
Chapter 21: Using Tasks 299 11. Click Next. 12. The Completed Successful window will open. Click Finish. The Tasks window will open. Task: Migrating units NOTE: This task is valid only when the DSView 3 software is installed on a supported Windows system. This task may be used to migrate units from a DSView 2.x software database or from the AlterPath Manager. Migrating DSView 2.
300 DSView 3 Software Installer/User Guide 8. The Select Unit Type window will open. Select the type of managed appliance to migrate, and then click Next. You must create a separate task for each model or type of managed appliance you wish to migrate. 9. The Select Appliances window will open. The Available Appliances list will contain only units with a status of Migration Needed that match the selected type found in the unit group specified in the previous step.
Chapter 21: Using Tasks 4. 301 The Select Task to Add window will open. a. Select Send IPMI chassis control command to target devices from the drop-down menu. b. Type a 1-64 character name for the task. c. Click Next. 5. The Select When to Run the Task window will open. Select a time to run the task (see Specifying when to run tasks on page 292). Click Next. 6. The Select Unit Group window will open. Select All Target Devices or select a particular unit group to configure from the menu.
302 DSView 3 Software Installer/User Guide 7. The Select Unit Type window will open. Click Select by Product Family and select ACS Firmware from the drop-down menu. -orClick Select Unit Type and choose a specific ACS console server model from the drop-down menu. Then click Next. 8. The Select Unit window will open. Select the units that you wish to test and click Add, then click Next. 9. The Completed Successful window will open. Click Finish. The Tasks window will open.
Chapter 21: Using Tasks 303 Task: Validating user accounts on an external authentication server This task may be used to ensure that LDAP, Active Directory and NT external authentication services contain accounts for users. Any user accounts not found on the external authentication server will be flagged as suspicious (a question mark icon will appear to the left of the user’s name). Suspicious accounts are indicated in event log files.
304 DSView 3 Software Installer/User Guide 5. Type a 1-64 character name for the task, then click Next. 6. The Select When to Run the Task window will open. Select a time to run the task (see Specifying when to run tasks on page 292), then click Next. 7. The Select Unit Group window opens. Select All Units or select a unit group, then click Next. 8. The Select Unit window opens. Select the units to be included in the topology update, click Add, then click Next. 9.
Chapter 21: Using Tasks 305 c. If you enable the Allow target devices with the same name to be merged into a single target device checkbox, the connection to a target device in the unit will be merged with the connection(s) to an existing target device in the DSView 3 software database. d. If you enable the Allow target devices that contain default names to be added for these type of connections checkbox, you may then enable one or more connection type checkboxes.
306 DSView 3 Software Installer/User Guide 3. Click the name of the task. The Task Results window will display, containing information about the task. Deleting tasks NOTE: Remote tasks, which are scheduled on another DSView 3 server, may not be deleted from the DSView 3 server to which you are logged in. To delete a remote task, you must log in to the DSView 3 server on which the task was created. To delete a task: 1. Click the System tab. 2. Click Tasks in the top navigation bar.
Chapter 21: Using Tasks 307 Firmware Management The Flash firmware files for DS1800 digital switches, DSI5100, CPS and CCM appliances and DSR switches may be added, viewed and deleted using the Appliance Firmware Files window. Once a Flash firmware file(s) has been added, you may use the file(s) to upgrade the managed appliance. To display the Appliance Firmware Files window: 1. Click the System tab. 2. Click Appliance Files in the top navigation bar. The Appliance Firmware Files window will open.
308 DSView 3 Software Installer/User Guide 5. Click Save and then click Close. The Appliance Firmware - All window will open and contain the firmware information if you saved the changes. To delete firmware: 1. Click the System tab. 2. Click Appliance Files in the top navigation bar. The Appliance Firmware Files window will open. 3. Click the checkbox next to the firmware you want to delete. 4. Click Delete. A confirmation dialog box will appear. 5. Confirm or cancel the deletion.
309 CHAPTER 22 Events and Event Logs When an enabled, defined event occurs in the DSView 3software system, it is saved in the event log. You may display the event log content, view details about an individual event log entry or delete an event log entry. You may have an email notification sent to one or more addresses when an event occurs. You may change the event log’s retention period and export the event log’s content.
310 DSView 3 Software Installer/User Guide Table 22.1: Event Severity Levels (Continued) Severity Icon Non-recoverable Description Severe abnormal events impacting your DSView 3 management software session and requires immediate corrective action.
Chapter 22: Events and Event Logs • 311 You may also specify one or more unit groups - an email notification will be sent only when a specified unit-related event occurs on a unit that is a member of the specified unit group(s). If a specified event that is not tied to a unit occurs (for example, DSView server started), an email notification will be sent, regardless of the any specified unit groups.
312 DSView 3 Software Installer/User Guide To change an email notification: 1. Click Email Notifications in the side navigation bar. The Email Notifications window will open. 2. Click on the email subject of the notification you wish to change. The Email Notification Properties window will appear. 3. To change the notification information: 4. 5. 6. a. In the Send To field, enter or remove the email addresses of persons you want to notify. Separate multiple addresses with a comma (,).
Chapter 22: Events and Event Logs 3. Click Delete. You will be prompted to confirm the deletion. 4. Confirm or cancel the deletion. 313 Enabling and Disabling Event Logging The logging of individual events that occur in the DSView 3 software system may be enabled or disabled. When an enabled event occurs, it is written to the event log. When an event is disabled, its occurrence will not be logged until the event is enabled.
314 DSView 3 Software Installer/User Guide The following fields may be displayed. Use the Customize link to add or remove fields in the display. See Using the Customize link in windows on page 26. • State - New or Acknowledged. See Event states on page 315. This field is displayed only when the Show All button is enabled. Its display is not affected by customization. • Category - Category of an event log entry.
Chapter 22: Events and Event Logs 2. 315 In an Event Log window, click on a link in the Severity column. The Event Information window will open. See Event log display fields on page 313 for descriptions of information in the Event Details section of the display. The Event History table contains any state change information. This includes when the state was changed, the type of change (for example, Changed from New to Acknowledged), and who (username) made the state change. 3. Click Close.
316 DSView 3 Software Installer/User Guide Using the date filter The event log retains all events occurring in the DSView 3 software system for the specified retention time. By default, the 5000 most recent events are displayed. You may use the date filter to display older events or to display events from any interval in the retention time. To use the date filter: 1. Click the Reports tab. 2. In any Event Log window, click Date Filter. The Date Filter window will open. 3.
Chapter 22: Events and Event Logs 317 Creating an Event Log .csv File All or selected columns of the event log can be exported as a comma separated values (.csv) file. The output event log file is named eventlog.csv by default, but you may change the name when it is saved. The .csv file may be viewed in a text editor or spreadsheet application, such as Microsoft Excel. NOTE: To create a task to export the event log to a .csv file, see Task: Exporting an event log .csv file on page 297.
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319 CHAPTER 23 Plug-ins A plug-in provides support for a specific appliance type (model) in the DSView 3 software. A plug-in is packaged into a single archive file that can be shipped and added independently of the DSView 3 software. You may add plug-ins to the DSView 3 software version 3.3 or later. Although plug-ins are created independently, a particular DSView 3 software release may include one or more plug-ins that have already been added to the software.
320 DSView 3 Software Installer/User Guide Adding Plug-ins For optimal operation, the hub and all of the spoke servers should have the same version of a plug-in installed. Follow the steps described in Recommended Sequence for Adding/Upgrading Plug-ins on page 319. During the add operation on the hub server, new data types defined in the plug-in are registered in the DSView 3 software database.
Chapter 23: Plug-ins 3. 321 To display information about one plug-in, click the plug-in name. The Plug-in overview window will open. Information in the Overview area is read-only. The DSView Servers table lists the status of the plug-in on each DSView 3 server. Each row includes the name of the server and the plug-in version plus the administrative and operational status of the plug-in on that server. Table 23.
322 DSView 3 Software Installer/User Guide Table 23.1: Plug-ins Display Information (Continued) Field Description Description * Descriptive information acquired from the plug-in. Languages * Language information acquired from the plug-in. Appliance Type * Appliance type information acquired from the plug-in. Vendor * Owning vendor of the plug-in, according to information acquired from the plug-in. * By default, these fields are not displayed in the Plug-ins window.
Chapter 23: Plug-ins 323 Disabling and activating a plug-in When a plug-in is disabled, you cannot use any features and operations supported by that plug-in. Appliances and target devices that were added to the DSView 3 software system before the plug-in was disabled will still appear in Units View windows, but you will not be able to acquire status from those units, and links that initiate connections to those units will not be available.
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325 APP ENDICE S Appendices Appendix A: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service: To resolve an issue: 1. Check the pertinent section of the manual to see if the issue can be resolved by following the procedures outlined. 2. Check our web site at www.avocent.
326 DSView 3 Software Installer/User Guide Appendix B: TCP and UDP Ports The DSView 3 software client accesses the server and performs commands using a standard web browser. The communication protocol used between the client web browser and the server is the HTTPS protocol. By default, TCP/IP port 443 is used for HTTPS connections, but you may change the port using the DSView Server Network Properties window.
Appendices 327 DSView 3 Server DSView 3 Software Client A TCP/IP HTTPS Port 443 TCP/IP Port 2068 Keyboard/ Mouse TCP/IP Port 8192 Video TCP/IP HTTPS Port 443 UDP Port 3211 TCP/IP Port 3211 Firewall with Tunnel TCP/IP Port 3871 Router TCP/IP Port 8192 TCP/IP Port 2068 KVM Switch Figure B.
328 DSView 3 Software Installer/User Guide DSView 3 Server DSView 3 Software Client TCP/IP HTTPS TCP/IP Port 1078 UDP Port 3211 TCP/IP HTTPS TCP/IP Port 1078 KVM TCP/IP Port 3211 TCP/IP Port 3871 Firewall with Tunnel TCP/IP Port 8192 Router TCP/IP Port 2068 KVM Switch Figure B.2: Ports Used with a KVM Switch Proxy Server Connection (KVM) If the user wishes to establish a session with another port on the KVM switch, the same process is used.
Appendices 329 DSView 3 Server DSView 3 Software Client TCP/IP HTTPS TCP/IP HTTPS TCP/IP Port 22 SSH UDP Port 3211 TCP/IP Port 3211 Firewall with Tunnel Router TCP/IP Port 3871 TCP/IP Port 22 Serial Console Appliance Figure B.3: Ports Used with a Serial Console Appliance Connection (Serial) Without Proxy In a proxied connection, communication between the DSView 3 server and serial console appliance occurs over port 22.
330 DSView 3 Software Installer/User Guide DSView 3 Server DSView 3 Software Client TCP/IP HTTPS TCP/IP Port 1078 TCP/IP HTTPS Port 443 TCP/IP 1078 Serial UDP Port 3211 TCP/IP Port 3211 TCP/IP Port 3871 Firewall with Tunnel TCP/IP Port 22 Router Serial Console Appliance Figure B.4: Ports Used with a Serial Console Appliance Proxy Server Connection (Serial) DSView 3 server ports The DSView 3 server uses the HTTPS port for communication with clients and spoke servers.
Appendices 331 Figure B.5: Generic Appliance Session Ports If Active Directory or LDAP external authentication is being used within your DSView 3 software system, TCP/IP ports 389 and 636 are used for connections between the DSView 3 server and the external authentication server. Port 389 is typically used for non-SSL connections and port 636 is used for SSL connections.
332 DSView 3 Software Installer/User Guide External authentication ports DSView 3 Server DSView 3 Software Client Figure B.6: External Authentication Server Ports SNMP ports A supported KVM switch or serial console appliance may be configured to send SNMP traps to the DSView 3 server in addition to an external SNMP manager. Figure B.
Appendices 333 If an external SNMP manager has been added to your DSView 3 software system, communication occurs between the SNMP manager and the KVM switch or serial console appliance as shown in Figure B.8. SNMP Manager (Optional) TCP/IP Port 162 Figure B.
334 DSView 3 Software Installer/User Guide Appendix C: DSR Remote Operations Software NOTE: The DSR Remote Operations software is supported only on the following DSR switches: DSR1020, 1021, 1022, 1024, 1030, 1031, 2020, 2030, 2035, 4020, 4030, 8020, 8030 and 8035 switches. The DSR Remote Operations software provides a subset of DSView 3 management software functionality that allows access to a supported DSR switch when an Ethernet connection is not available.
Appendices 335 5 1 2 3 4 6 7 10 9 12 8 11 Figure C.1: Using the DSR Remote Operations Software with a DSR Switch Table C.
336 DSView 3 Software Installer/User Guide Before using the DSR Remote Operations software The following actions should be performed before using the DSR Remote Operations software: • Ensure that the switch is configured. See the installer/user guide for the DSR switch for more information. • Ensure that users have been added to the internal database of the DSR switch. If the DSView 3 server is not available, the appliance database is used for appliance authentication.
Appendices 2. Insert the DSView 3 software DVD. An autorun file will bring up a menu of installation options. 3. Click Install DSR Remote Operations. 337 -orIf autorun is not enabled, type \DSR Remote Operations\win32\setup.exe, where is the letter of your DVD drive. 4. An installation preparation dialog box displays and the installation program will verify that the client computer meets the minimum requirements for installing the DSR Remote Operations Software. 5.
338 DSView 3 Software Installer/User Guide Using the DSR Remote Operations software To start the DSR Remote Operations software: 1. Establish a dial-up connection to the switch from the PC containing the DSR remote operations software. Windows displays a dialog box that prompts the user for a username and password when a dial-up connection is established. It is not necessary to enter a username or password in the dialog box. When this dialog box appears, click OK to close the dialog box. 2.
Appendices 339 1 2 5 4 3 Figure C.2: DSR Remote Operations Window Table C.2: DSR Remote Operations Descriptions Number Description 1 Menu bar: Allows you to access many of the features in the DSR Remote Operations window. 2 Toolbar: Provides shortcut buttons for quickly accessing commands in the Tools menu. 3 Status Bar: Displays the tips for selected menu items and the progress of operations.
340 DSView 3 Software Installer/User Guide • EID - The Electronic ID (EID) number of the IQ module attached to the server. Table C.
Appendices • Boot • Digital/Application • Digital/Hardware • Hardware 341 Rebooting a switch NOTE: Users with a User level account may not reboot a switch. To reboot the switch: 1. From the menu, select Tools - Reboot Appliance. A confirmation dialog box will appear. 2. Confirm or cancel the reboot. Managing servers To connect to a server: NOTE: Users with a User level account may connect to a server only when given access to a switch.
342 DSView 3 Software Installer/User Guide The socket will power up and the icon for the socket in the content area will change. 3. To power down a device attached to a power device socket, choose one of the following actions: • Select a socket that has not been powered down and select Tools - Power Off from the menu bar. • Select a socket that has not been powered down and click the Power Off toolbar button.
Appendices Appendix D: Terminal Emulation 343
344 DSView 3 Software Installer/User Guide VT100+ terminal emulation
Appendices 345 VT100 terminal emulation Table D.4 lists the VT100 special key and control (Ctrl) key combinations and indicates Avocent encoding/decoding support, where Yes = supported and No = not supported. Table D.
346 DSView 3 Software Installer/User Guide Table D.
Appendices Table D.6 lists the VT100 PF1-PF4 key definitions. Encoding of each listed key is supported; decoding is not applicable. Table D.6: VT100 PF1-PF4 Key Definitions Key Code Sequence F1 Esc [ O P F2 Esc [ O Q F3 Esc [ O R F4 Esc [ O S Table D.7 lists the ANSI mode control sequences for VT100 terminal emulation and indicates Avocent encoding/decoding support, where Yes = supported and No = not supported. Table D.
348 DSView 3 Software Installer/User Guide Table D.
Appendices 349 Table D.7: VT100 ANSI Mode Control Sequences (Continued) Control Sequence Definition Encode/Decode Esc ) 2 Select Character Set G1 Alt. Character ROM Special Graphics No/No Esc [ Ps;..; Ps m Select Graphic Rendition No/No Esc Ps;..;Ps h Set Mode No/No Esc [ Ps g Tabulation Clear No/No Esc [ Ps;Ps;..
350 DSView 3 Software Installer/User Guide Table D.
Appendices 351 VT220 terminal emulation Table D.8 lists the keystroke mapping (encoding) for VT220 emulation. Table D.8: VT220 Encoding VT220 Keyboard PC Keyboard VT220 Keyboard Byte Sequence Delete Delete 0x7F Left Arrow Left Arrow Esc [ D Right Arrow Right Arrow Esc [ C Up Arrow Up Arrow Esc [ A Down Arrow Down Arrow Esc [ B Keypad / Keypad / / Keypad * Keypad * * Keypad - Keypad - - Keypad + Keypad + + Keypad . Keypad . . Keypad 0..9 Keypad 0..9 0..
352 DSView 3 Software Installer/User Guide Table D.8: VT220 Encoding (Continued) VT220 Keyboard PC Keyboard VT220 Keyboard Byte Sequence F15 Ctrl - F7 Esc [ 2 8 ~ F16 Ctrl - F8 Esc [ 2 9 ~ F17 Ctrl - F9 Esc [ 3 1 ~ F18 Ctrl - F10 Esc [ 3 2 ~ F19 Ctrl - F11 Esc [ 3 3 ~ F20 Ctrl - F12 Esc [ 3 4 ~ Table D.9 lists the decoding for VT220 terminal emulation. Table D.
Appendices Table D.
354 DSView 3 Software Installer/User Guide Table D.9: VT220 Decoding (Continued) VT220 Keyboard Function VT220 Keyboard Byte Sequence Erase Pn Characters Esc [ Pn X VT52 terminal emulation Table D.10 lists the keystroke mapping (encoding) for VT52 terminal emulation. Table D.
Appendices 355 Table D.11: VT52 Decoding (Continued) VT52 Keyboard Function VT52 Keyboard Byte Sequence Erase to end of line Esc K Table D.12 lists the VT52 and ANSI auxiliary keypad definitions. Encoding of each listed keypad key is supported; decoding is not applicable. Table D.
356 DSView 3 Software Installer/User Guide Table D.
Appendices Table D.14 lists the decoding for VT320 terminal emulation. Table D.
358 DSView 3 Software Installer/User Guide Table D.
Appendices 359 Appendix E: Regaining Access to the DSView 3 Software Access to a DSView 3 software system may be lost due to reasons such as: • Being locked out by the DSView 3 software • Deleting the last DSView 3 software administrator • Forgetting the DSView 3 software administrator password To regain access to a DSView 3 software system: 1. Contact Avocent Technical Support. You will be provided with the resetpassword.zip archive file. 2. Extract the resetpassword.
360 DSView 3 Software Installer/User Guide Appendix F: Glossary Access control Access control refers to mechanisms and policies that restrict access to computer resources. Active Directory Active Directory is the directory service included with Microsoft Windows 2000 and later versions of Windows operating systems.
Appendices 361 AVSP (Avocent Video Session Protocol) A protocol used to transfer keyboard, video and mouse information between a KVM switch and a remote Video Viewer. AVSP operates over SSL encrypted TCP links. TCP/IP ports 8192 and 2068 are used by default, but may be configured to different port numbers. Browser session A type of target device session in which the target device contains a web server.
362 DSView 3 Software Installer/User Guide • Deliver TCP/IP stack configuration parameters, such as the subnet mask and default router • Provide other configuration information, such as printer addresses Digital Certificate A digital certificate is an attachment to an electronic message used for security purposes. The most common use of a digital certificate is to verify that users sending a message are who they claim to be, and to provide the receiver with the means to encode a reply.
Appendices 363 DSView 3 software client PC and the DSView 3 server. This occurs when the user launches another web browser window and connects to the same DSView 3 server. A DSView 3 software client session may contain multiple target device sessions. DSView 3 software hub server A DSView 3 software hub server is responsible for maintaining the master copy of the DSView 3 software system database. Only one server in a DSView 3 software system can be configured as the hub server.
364 DSView 3 Software Installer/User Guide There are two main types of encryption: asymmetric (also called public-key encryption) and symmetric. Embedded appliance Embedded appliances include IBM ASM RSA II, DRAC 4, HP iLO and NEC IPF embedded appliances. External authentication server The external authentication server is an optional component(s) outside of the DSView 3 software system that enables you to select an authentication method.
Appendices 365 Integrated windows authentication Previously known as Windows NT Challenge/Response (NT/CR) or NT LAN Manager (NTLM), Integrated Windows Authentication is a secure form of web browser authentication using either the Kerberos V5 authentication protocol or its own challenge/response authentication protocol. This authentication method works best in an intranet environment where the types of web browsers that your network users access may be controlled.
366 DSView 3 Software Installer/User Guide Local port The local port is the physical connection through which a KVM switch or serial console appliance can be accessed without accessing a network connection. For a KVM switch, the local port is typically the KVM connection at which a keyboard, mouse and monitor can be connected directly to the switch. An onscreen display may be invoked to control the KVM switch and access switched KVM ports.
Appendices 367 OSCAR interface The OSCAR interface is a tool that is built in to Avocent appliances and allows a user connected to the local KVM port to display and change settings in a KVM switch. The OSCAR interface also allows a local user to connect to target devices. Power device An Avocent or supported third party cascade device that allows the remote controlling of target device power.
368 DSView 3 Software Installer/User Guide • A network server is a computer that manages network traffic. • A database server is a computer system that processes database queries. Servers are often dedicated, meaning that they perform no other tasks besides their server tasks. However, on multiprocessing operating systems, a single computer can execute several programs at once. In this case, a server may refer to the program that is managing resources rather than the entire computer.
Appendices 369 Telnet session A Telnet Viewer session is a type of target device session in which the target device supports Telnet and the DSView 3 software client connects directly to the target device using Telnet. Telnet Viewer This applet is a software component that provides the user interface needed to display a remote target device through serial over IP sessions. Tiered switch A tiered switch is also known as a cascade switch. See the definition of cascade switch.
370 DSView 3 Software Installer/User Guide Web server A web server is a computer equipped with server software to respond to HTTP requests, such as requests from a web browser. A web server uses the HTTP protocol to communicate with clients on a TCP/IP network. X.509 X.509 is the most widely used standard for defining digital certificates. X.509 is an International Telecommunications Union (ITU) recommendation, which means that the standard has not yet been officially defined or approved.
371 INDE X Index A Access methods 100 regaining 359 Access rights about 129 exporting 279 methods for assigning 131 specifying from unit group perspective 199 specifying from unit perspective 131 specifying from user account perspective 211 specifying from user group perspective 220 target devices 130 Active Directory external authentication service 76 ActiveX controls 40 AlterPath Manager importing data from 283 migrating to DSView 3 software 283, 299 Appliances.
372 DSView 3 Software Installer/User Guide Custom fields about 189 associated a label with a unit 190 changing for a unit 127 defining 190 example 190 Customize link 26 D Data logging about 165 archiving 173 deleting data log files 173 displaying data log files 175 enabling on units 170 enabling the SSH server 169 exporting system certificate 43 files 167 licenses 168 specifying data log file location 172 verifying signatures 176 Department groups 187 DSR Remote Operations software 334 DSView 2.
Index network properties 129 Glossary 360 Groups departments 187 locations 187 sites 187 unit 193 H Hub server about 2 adding to Trusted Sites list 42 backup and restore 65, 294 certificates 57 license 50 properties 55 registering hub server as spoke server 69 replication 71 updating hub server certificate on spoke server 61 updating spoke server certificate on hub server 60 I Identity unit properties 126 Installation configuring DSView 3 software 13 DSR Remote Operations software 19, 336 DSView 3 softwa
374 DSView 3 Software Installer/User Guide Video Viewer 247 Managed appliances adding a generic appliance 113 adding a single appliance 108 adding an appliance from an IP address range 112 adding an EVR1500 environmental monitor 113 changing name 105 displaying connections 164 displaying version information 133 DSView 3 server addresses 132 firmware management 307 local account settings 140 names 114, 115 network properties 128 network settings 132 ports used 326 rebooting 285 renaming a connection 164 re
Index displaying information 320 upgrading 322 Ports cascade switch settings 138 modem port settings (DSR switches) 140 OSCAR interface authentication settings (DSR switches) 139 TCP and UDP 326 Power device sockets displaying 150 push/pull 150 Power devices adding 148 changing input feed information 150 changing settings 148 controlling power from a Power Device Sockets window 151 controlling power from a Units View window 152 controlling power from DSR Remote Operations software 341 controlling power fro
376 DSView 3 Software Installer/User Guide using 286 RSA SecurID external authentication service 91 S Scan mode (Video Viewer) 244 Secure mode 109, 112 Security alerts 57 zones 41 Serial session application selection 35 Servers backup and restore 294 email 64 managing certificates 60 manually backup and restore 65 ports used 326, 330 properties 55 proxy 61 replication 71 trap destinations 62 unit status polling 64 See also Hub server and Spoke servers Services 135 Sessions access methods 100 changing KVM
Index SSL 57 Synchronization 114, 115 automatic name pull 117 automatic name push 116 automatic topology 121 manual name pull 119 manual name push 118 resynchronizing 286 topology 120 topology options in Add Unit Wizard 121 topology options in Resync Wizard 122 T TACACS+ external authentication service 88 adding groups 217 Target devices access rights 130 access rights to a local account 142 accessing 22, 100 adding 114 adding a connection 164 adding units with default names 109, 113 attaching from a topo
378 DSView 3 Software Installer/User Guide view 96 U UDP ports 326 Unit groups about 193 adding 197 changing access rights 199 changing membership 198 changing the name 198 deleting 197 displaying group information 196 displaying group names 195 Units access rights 129 accessing 100 adding 105, 107 connections 162 contact properties 126, 127 custom fields 127 deleting 114 exporting 277 grouping 187 grouping by custom fields 189 grouping by department 187 grouping by location 187 grouping by sites 187 gro
Index built-in 37 changing members 219 changing properties 219 deleting user-defined 218 naming in external authentication services 216 User options in client sessions 33 V Video noise compensation 155 Video Viewer about 223 capturing a display 243 closing a session 228 connecting to an existing session 226 displaying users 243 KVM session profiles 228 manual video adjustment 240 menu commands 236 opening a KVM session 225 power controlling devices attached to power devices 252 scan mode 244 session prope
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