DSView™ 4 Management Software Installer/User Guide
DSView™4 Management Software Installer/User Guide Emerson, Emerson Network Power and the Emerson Network Power logo are trademarks or service marks of Emerson Electric Co. Avocent, the Avocent logo, The Power of Being There, Cyclades, DSR, DSView, MergePoint, MergePoint Unity and OSCAR are trademarks or service marks of Avocent Corporation or its affiliates in the U.S. and other countries. All other marks are the property of their respective owners.
i TA B LE OF C ON TE N TS Product Overview Features and Benefits 1 1 System Components 3 Third party products 4 Partner products 4 Supported Units 4 Target devices 7 Power devices 7 System Configuration Installation About Installation 8 11 11 Minimum requirements for the DSView software 11 DSView software and virtual environments 12 Before installing and configuring the DSView software 12 Avocent Customer Express (ACE) Account 13 DSView Software Activation 13 Installing the DSVie
ii DSView™ 4 Installer/User Guide Using the Side Navigation Bar 26 Using Windows 28 Sorting information in a window 28 Filtering information in a window 28 Saving information in a window 30 Using the Customize link in windows 30 Displaying pages 32 Printing a window 32 Refreshing a window 33 Using keyboard commands 33 Basic Operations DSView Help 35 35 Configuring the DSView help location 35 Installing DSView help on a local server 36 Global System Properties 36 Legal Notice 3
Table of Contents iii Security zones 48 Advanced Internet options 50 Certificates System certificate policy and trust store 51 52 Integrated Windows Authentication 54 Firewalls 55 VPNs 56 NAT Devices 58 Licenses 60 Adding a new license key 62 System Information 62 ISV Partners 63 DSView Servers Server Properties 65 65 Server certificates 67 Avocent proxy server 72 Server trap destinations 73 Client session information 73 DSView software modem sessions 74 Email 76 Unit s
iv DSView™ 4 Installer/User Guide RADIUS external authentication service 104 TACACS+ external authentication service 106 RSA SecurID external authentication service 110 User Authentication Services Window 112 Units View Windows Types of Units View windows 115 115 Topology view 116 Accessing Units View windows 118 Showing and hiding units 119 Units View windows fields 120 Multiple unit operations from a Units View window 124 Unit Overview Windows 126 Unit Status Window 128 Adding an
Table of Contents v Automatic topology synchronization 147 Topology synchronization options in the Add Unit Wizard 148 Topology synchronization options in the Resync Wizard 149 Merging target devices 150 Merging or splitting cascade switches 152 Automatic Discovery 152 Automatic Inheritance for Group Memberships and Properties 153 Managing Units Appliance Configuration Templates 155 155 Saving appliance configuration templates 155 Modifying appliance configuration template properties 15
vi DSView™ 4 Installer/User Guide Asset 182 Usage 183 Power Devices and Power Device Sockets Power Devices 185 185 Power Device Input Feed 187 Power Device Sockets 189 Power Control of Devices Attached to Power Devices 190 Unit Sessions and Connections Managed Appliance Session Settings Customizing the Appliance Sessions window Active Sessions 193 193 193 198 All active sessions 199 Active sessions on a target device 200 Active modem sessions 202 Connections to Units 204 Connection d
Table of Contents vii SSH Passthrough Sessions Configuring SSH Passthrough 221 221 Enabling SSH Passthrough 222 SSH port sharing 223 SSH Passthrough Sessions 224 Establishing an SSH Passthrough connection to a unit 224 Escape key sequence 227 Break sequences 227 Transferring read/write access 229 Disconnecting a session 229 Displaying session output 230 Supported service processor commands 230 Grouping Units Site, Department and Location Groups 233 233 Custom Fields 236 Unit Grou
viii DSView™ 4 Installer/User Guide Adding User Accounts 263 Deleting User Accounts 266 Unlocking User Accounts 266 Resetting a User Account Password 266 Changing User Account Properties 267 Username 267 User certificates 268 User SSH key 268 User password 269 User account restrictions and expiration settings 269 User group membership 270 Preemption level 271 Address 271 Phone contact 271 Email contact 272 User notes 272 Custom field properties 272 User Access Rights User
Table of Contents ix Video Viewer session properties 289 Session time-out 290 Closing a Video Viewer Session 290 KVM Session Profiles 290 General profile settings 291 Cursor profile settings 293 Toolbar profile settings 294 Video profile settings 294 Managing KVM session profiles 296 Using Menu Commands to Manage Session Settings 300 General commands 300 Cursor commands 301 Toolbar commands 302 Video commands 303 Mouse scaling command 303 Avocent Mouse Sync 304 Manual Video
x DSView™ 4 Installer/User Guide Closing a virtual media session 324 Using Smart Cards 324 Video Viewer Troubleshooting 325 Using the Telnet Viewer About the Telnet Viewer Telnet Viewer Window Features Telnet Viewer window toolbar 327 327 328 329 Security Property 330 Opening a Session 331 Customizing the Telnet Viewer 331 Customizing Session Properties 332 Login scripts 335 Reviewing Session Data 336 Macros 337 Macro groups 339 Logging 341 Copying, Pasting and Printing Session D
Table of Contents xi Restoring a managed appliance configuration 355 Saving a managed appliance user database 356 Restoring a managed appliance user database 356 Using Tasks Using the Tasks Window 359 359 Adding tasks 360 Specifying when to run tasks 360 Adding Tasks Using the Add Task Wizard 363 Task: Backup DSView software database and system files 363 Task: Configure SNMP trap settings on a managed appliance 364 Task: Exporting an event log .
xii DSView™ 4 Installer/User Guide Displaying the Event Log 384 Event states 386 Using the date filter 387 Changing the Event Log Retention Period 387 Creating an Event Log .
Table of Contents xiii VT terminal emulation 419 VT100+ terminal emulation 420 VT102 terminal emulation 420 VT100 terminal emulation 421 VT220 terminal emulation 427 VT52 terminal emulation 431 VT320 terminal emulation 433 Glossary Access control 437 437 Active Directory 437 ADSAP (Avocent DS Authentication Protocol) or ADSAP2 437 AIDP (Avocent Install and Discover Protocol) 437 Applet 437 Appliance 437 ASMP (Avocent Secure Management Protocol) 438 Attach device 438 Authentic
xiv DSView™ 4 Installer/User Guide DSR switch 440 DSView management software 440 DSView server 440 DSView software client 441 DSView software client session 441 DSView software hub server 441 DSView software spoke server 441 DSView software system 442 Embedded appliance 442 Encryption 442 External authentication server 442 Flash 442 FRU (Field Replaceable Unit) 442 Graceful shutdown 443 Hotkey 443 HTML (Hypertext Markup Language) 443 HTTP (Hypertext Transfer Protocol) 443
Table of Contents xv NAT device 446 Negative hysteresis 446 OSCAR interface 446 Power device 446 Positive hysteresis 446 PPP (Point to Point Protocol) 446 SDR repository device 447 Serial console appliance 447 Serial session 447 Server 447 Session 447 Site 448 Smart card 448 SNMP (Simple Network Management Protocol) 448 SNMP manager 448 SSH Passthrough session 448 SSL (Secure Sockets Layer) 448 Target device 448 Target device session 448 TCP/IP (Transmission Control P
xvi DSView™ 4 Installer/User Guide Web server 450 X.
1 1 Product Overview The DSView™ 4 management software is a secure, web browser-based, centralized enterprise management solution that allows users to remotely access, manage, monitor and control target devices through Avocent managed appliances. A session may be launched to a target device with a single point of access. NOTE: All instances of DSView software within this document refer to DSView software version 4 or higher.
2 DSView™ 4 Installer/User Guide Unit and user management The DSView management software provides centralized network access, control and security for managed appliances. A DSView software administrator may add, remove, delete and change settings for managed appliances and target devices, including assigning permissions and perdevice contact information, which are stored on the DSView server.
Chapter 1: Product Overview 3 NOTE: FIPS 140-2 compliance is only supported on MergePoint Unity™ KVM over IP and serial console switch and ACS 6000 console server. System Components The DSView software system contains the following components. DSView management software The DSView software resides on the DSView server (host or hub computer) and provides a web gateway and services for managing units (appliances and target devices) using a web browser.
4 DSView™ 4 Installer/User Guide Third party products Third party products are not a part of the DSView software, but are supported for use with it. External authentication servers - An external authentication server enables the DSView server to broker authentication requests from users requesting access to the DSView software system. SNMP managers - The SNMP (Simple Network Management Protocol) manager monitors the managed appliances and receives SNMP traps from the DSView software on the server.
Chapter 1: Product Overview 5 software. See Plug-ins on page 391 for information about adding and managing plug-ins in the DSView software system. Cyclades ACS advanced console server ACS advanced console servers allow users to access serially attached devices over a standard TCP/IP connection using the Avocent Telnet Viewer, a third party Telnet viewer or a Secure Shell (SSH) client. These serial sessions can be shared among multiple users across multiple DSView servers.
6 DSView™ 4 Installer/User Guide KVM port. You can use the DSView software to access, monitor and control the OnSite appliance and attached target devices. For more information, see the OnSite appliance plug-in documentation. Virtual environments The DSView management software plug-in for Virtualization allows you to access and control virtual machines from the DSView software.
Chapter 1: Product Overview • DSI5100 IPMI proxy appliances • EVR1500 environmental monitors • DS1800 digital switches • Cyclades KVM/net KVM over IP switches • Cyclades KVM/net Plus KVM over IP switches • Cyclades TS appliances • CCM console management appliances • CPS810 and 1610 serial over IP network appliances Target devices Target devices encompass a wide range of data center components such as servers and routers that a DSView software administrator may manage virtually through the D
8 DSView™ 4 Installer/User Guide System Configuration Figure 1.1 illustrates an example system configuration using the DSView management software. For information about the TCP ports that the DSView software uses, see TCP and UDP Ports on page 1. Figure 1.1: Example System Configuration Table 1.
Chapter 1: Product Overview Number Description Number Description 5 SNMP Manager (Optional) 16 IQ Module 6 TCP/IP 17 Cascade Switch 7 Replication 18 Target Devices 8 ACS Advanced Console Server 19 MergePoint SP Manager 9 Power Device 20 Hypervisor Server 10 KVM over IP Switch 21 Virtual Machines 11 OSCAR™ Interface 22 Blade Chassis 9
10 DSView™ 4 Installer/User Guide
11 2 Installation This chapter describes the following installation sequence for the DSView software: • What you should do before installing the DSView software • Installing the DSView software • Configuring the DSView software, plus considerations when upgrading • Running the DSView software, that is, start a client session Final sections describe how to change your password, uninstall the software, end a DSView software session and install Java.
12 DSView™ 4 Installer/User Guide Table 2.
Chapter 2: Installation 13 If the computer will be a hub server, you will need the license key obtained from Avocent and provide a username and password to use for initial log in. If the computer will be a spoke server, you will need to identify the associated hub server and provide the name/password of the hub server’s DSView software administrator. Avocent Customer Express (ACE) Account The ACE (Avocent Customer Express) account is used for activating the DSView software.
14 DSView™ 4 Installer/User Guide 5. Enter the activation token in the field at the bottom of the screen. Ensure that you use all capital letters, and include the dashes in the token. 6. Click Submit. 7. Your Master License Key will be displayed on screen. Print this page for your records. NOTE: Once logged into your ACE account, you can see a list of your registered products by clicking on the registered products link. 8. Return to the DSView installation and enter the license key when prompted.
Chapter 2: Installation 15 14. Enter the license key in the fields provided. 15. Ensure that you use all capital letters, but do not include the dashes. 16. Your add-on component license is now entered in DSView software. Before software installation When installing a hub server, you will need the license key obtained from the ACE account, and you will create an initial DSView administrator account. A hub server must be installed before spoke servers can be added to it.
16 DSView™ 4 Installer/User Guide • If you accept the terms, click I accept the terms of the License Agreement and then click Next. Go to step 8. • If you do not accept the terms, click I do NOT accept the terms of the License Agreement. A License Agreement Warning message box will appear. • If you click Quit, the installation will exit without installing the DSView software. • If you click Resume, you will be returned to the License Agreement window.
Chapter 2: Installation 17 13. Confirm the installation settings and click Install to begin the installation. 14. Click OK on the DSView service startup message. 15. Click Done. Upgrading the DSView Software When upgrading to a newer version of the DSView software, all DSView servers should be upgraded at the same time. The DSView hub server should be upgraded first, followed by each spoke server.
18 DSView™ 4 Installer/User Guide If you quit after installing the DSView software installation process (by closing the window), select Start - All Programs - Emerson - DSView 4 Software. 2. A security alert box will appear containing certificate information. See Certificates on page 51. 3. The Select DSView Server Role window opens. 4. • Click Hub to assign the dedicated server as the hub server, then click Next. Go to step 3.
Chapter 2: Installation 9. 19 The Type in Hub Server Address and Port window will open. Type the address of the DSView software hub server using standard dot notation (xxx.xxx.xxx.xxx) or type the DNS name in the Address field. Click Next. 10. The Accept DSView Server Certificate window will open. Click Next to accept the certificate. 11. The Type in Hub Administrator Credentials window will open.
20 DSView™ 4 Installer/User Guide Java Runtime Environment version 1.6 u24 For more information visit http://www.avocent.com/software-requirements. Opening a client session Before opening a client session • Enable cookies and JavaScript on the client’s web browser. • Configure the web browser. If you are using Internet Explorer, see Internet Explorer Considerations on page 46.
Chapter 2: Installation 21 RSA SecurID login When an RSA SecurID external authentication service has been added to the DSView software, the login credentials include a username and a passcode. The passcode includes a PIN and an RSA SecurID tokencode. The login request is sent to the RSA Authentication Manager. Depending on the user configuration and state on the RSA Authentication Manager, the user may be prompted for a second successive tokencode.
22 DSView™ 4 Installer/User Guide point> are the names of your server’s DVD Linux or Solaris device and mount point directory, respectively. For example, to mount a DVD which is the second IDE unit on /media/cdrom, enter the command: mount /dev/cdrom /media/cdrom 3. Enter the following command to access the readme file. less /media/cdrom/DSView/readme Follow the instructions in the readme file.
Chapter 2: Installation 23 For Windows, Linux and Solaris operating systems, the DSView software client automatically downloads and installs the JRE the first time it is needed. For Macintosh operating systems, you must update Java and install the JRE using the Macintosh software updates. Refer to the Macintosh operating system documentation for more information. To install the JRE on a Windows client: 1.
24 DSView™ 4 Installer/User Guide Once the installation is complete, the viewer session starts automatically. Installing the DSR Remote Operations Software NOTE: Installing and using the DSR Remote Operations software is optional. If your DSView software system includes KVM over IP appliances, you may use the DSR Remote Operations software for switch access using a dial-up point to point protocol (PPP) modem connection when an Ethernet connection is unavailable.
25 3 DSView Explorer Windows When a user has been logged in and authenticated, the Avocent Explorer window opens. From the Explorer window, you may view, access and manage units. Figure 3.
26 DSView™ 4 Installer/User Guide Table 3.1: Explorer Window Area Descriptions Number Description 1 Top option bar - Use the top option bar to bookmark a software window, refresh a window display, print a page, log out of a software session or access online help. The name of the logged in user appears on the left side of the top option bar. 2 Tab bar - Use the tab bar to display and manage units, user accounts, reports, system settings and session profiles.
Figure 3.2: Example Side Navigation Bar Table 3.2: Side Navigation Bar Descriptions Number Description 1 Collapse All Nodes - Click this arrow in the upper right corner to collapse all nodes and their links. 2 Expand All Nodes - Click this arrow in the upper right corner to expand all nodes and display additional links. 3 Collapse Node - Click the - to collapse an opened tree branch and its links. 4 Expand Node - Click the + to expand a closed tree branch and display its links.
28 DSView™ 4 Installer/User Guide You may choose whether an expanded node will collapse when another Expand Node arrow is selected. See Changing user options on page 39. Clicking on a link that does not contain an arrow will display its corresponding window. Some windows contain additional links, which may display another window and a side navigation bar with different content.
beginning (such as emailserver, emailserverbackup). Typing *emailserver* and clicking Filter will display items containing emailserver in any part of the name (such as emailserver, emailserverstore, tdemailserver, tdemailserver1). Table 3.3 lists the ways you may specify text strings for filtering. Table 3.
30 DSView™ 4 Installer/User Guide To filter the list in a window: 1. In a window containing a Filter field, type a text string in the field. Searches are not case sensitive. 2. Click Filter. A filtered list of the information in the window will be displayed. 3. Click Clear to return to a non-filtered list. Saving information in a window When you change information in a window, you must click Save in order to apply the changes.
page by default. The default values will be used by all new users and by existing users who have not already customized their views. To customize a window using the Customize link: 1. In a window containing a Customize link in the upper right corner, click the link. A View Customization window will open. 2. Add, remove or move fields in the window display: • To add one or more fields to the window display, select the fields in the Available Fields list, then click Add.
32 DSView™ 4 Installer/User Guide 9. Click Save and then click Close. The window being customized will open with the changes. Displaying pages Multiple page windows contain navigation buttons which may be used to quickly move among pages. Table 3.4: DSView Explorer Page Navigation Buttons Button Description First Page - Navigates to the beginning of a list displayed in a window. Previous Page - Navigates to the previous page of a list displayed in a window.
To print a window: 1. In the top option bar, click PRINT or the print icon. The Print dialog box will appear. 2. Specify options to use, then click Print to print the window and close the Print dialog box. Refreshing a window A window may be refreshed at any time by clicking REFRESH or the refresh icon in the top option bar. By default, status information automatically refreshes every 30 seconds. This interval may be changed or disabled. See Changing user options on page 39.
34 DSView™ 4 Installer/User Guide Key Description Left Arrow Decrements the day by one day. If the first day of the month is selected and the Left Arrow key is pressed, the month is decremented to the previous month. Up Arrow Decrements the weekday by one week. If the first weekday type of the month is selected and the Up Arrow key is pressed, the month is decremented to the previous month. Down Arrow Increments the weekday by one week.
35 Basic Operations 4 This chapter describes basic operations and settings, including global system properties, profiles, built-in user groups and preemption levels. DSView Help NOTE: The DSView Help on page 35 section only applies to DSView software versions 3.5 or later. The DSView help is hosted on the Avocent web site. If you do not have continuous access to the Internet, you may wish to install the help on the local DSView server.
36 DSView™ 4 Installer/User Guide NOTE: If your DSView software version is several versions prior to the current version, the help may not be available on the Avocent web site. In this case, when you access the help from the web, you are prompted to save a .zip file of the help to the local device. Complete the Installing DSView help on a local server on page 36 procedure.
Chapter 4: Basic Operations 37 • Power settings - see Power Settings on page 38 • Target device naming - see Target Device Naming on page 172 • DS Zones - see DS Zones on page 249 • Automatic inheritance - see Automatic Inheritance for Group Memberships and Properties on page 153 Legal Notice You may enable or disable the display of a legal caption and disclaimer prior to users logging in to the DSView software. When enabled, the legal disclaimer is displayed every time a user logs in.
38 DSView™ 4 Installer/User Guide • Browser caching of secure web pages is disabled. This setting prevents the potential loss of confidential client data; however, this setting may not work effectively if older browsers are used. • The browser prompt to save passwords is disabled. This setting prevents the potential loss of confidential client data. • Weak SSL ciphers are disabled. This setting prevents the potential loss of data integrity.
Chapter 4: Basic Operations 39 3. Click Power Settings in the side navigation bar. The Power Settings Properties window will open. 4. Enter a number of seconds between 0 and 60 to specify the amount of time for the DSView server to wait for power operations to complete. The preset value is 60 seconds. 5. Enter a number of seconds between 0 and 60 to specify the amount of time for the DSView server to wait for power cycle operations. The preset value is 15 seconds. 6. Click Save.
40 DSView™ 4 Installer/User Guide • Check Skip prompt when leaving pages with unsaved changes, if you do not want a message box to prompt you to save modified information when you leave a window. • Uncheck Skip prompt when leaving pages with unsaved changes if you want a message box to prompt you to save modified information when you leave a window. 4. Select a refresh rate or Never. By default, windows automatically refresh every 30 seconds.
Chapter 4: Basic Operations 41 NOTE: Only the DSView software Telnet Viewer is supported on Macintosh system clients. To specify the serial session application: 1. Click the Profile tab. 2. Click Applications in the side navigation bar. 3. Select the radio button for the application you want to use for serial sessions. 4. If you choose 3rd Party Application, enter the path and executable name of the application (maximum 256 characters) in the Serial Application field.
42 DSView™ 4 Installer/User Guide To specify a user certificate: NOTE: A user may access this procedure only if a DSView software administrator has allowed it. 1. Click the Profile tab. Preferences will automatically be selected in the top navigation bar. 2. Click Credentials in the side navigation bar, then click Certificate. 3. Type the path and name of the certificate or browse to the certificate location. 4. Click Save. An updated Certificate window will open.
Chapter 4: Basic Operations 43 maintained in a secure internal cache. A supported plug-in, such as the Virtualization plug-in, can retrieve these credentials to log in to connected units. To enable user credential caching: NOTE: Only DSView software administrators may access this procedure. 1. Click the System tab. 2. Click Global Properties Tab. 3. Click User Credential in the side navigation bar. 4. Check the Enable credential caching checkbox. 5. Click Save.
44 DSView™ 4 Installer/User Guide Built-In User Role Operation DSView Administrator User Administrator Appliance Add, change, import and delete DSView software Yes Yes Backup and restore the DSView software database Yes Register a spoke server Auditors Users No No No No No No No Yes No No No No Add, change and delete units Yes No Yes No No Add, change and delete unit groups Yes Yes Yes No No Configure access rights Yes Yes Yes No No Add, change and delete sites, d
Chapter 4: Basic Operations 45 Preemption Levels The preemption level of users determines whether they may interrupt or disconnect another user’s serial or video (KVM) session with a target device. This also applies to virtual media sessions, which are initiated from the Video Viewer. DSView software administrators and user administrators may specify the preemption level for user accounts or user-defined user groups when an account or group is created. The preemption level may be changed later.
46 DSView™ 4 Installer/User Guide this value will be defined as 3. If this value is larger than the highest preemption level of the user, the value will be used as the effective user preemption level. • Effective user preemption level - This is the largest value between the user and group preemption level, and is the actual preemption level that will be recognized by the DSView software when the user attempts to preempt another user’s session.
Chapter 4: Basic Operations 47 Use the following procedures if you are permitted to install software. To download an ActiveX control on a DSView software hub server using Windows (all operating systems except Windows XP with Service Pack 2): 1. In a Units View window that contains target devices (see Accessing Units View windows on page 118), click the link in the Action field or select an alternate action, if available.
48 DSView™ 4 Installer/User Guide Video Viewer management When the DSView software is updated, new video viewers are added. The new viewers must be accepted and downloaded. Administrators have the option to disable the viewer upgrades. NOTE: If no viewer was previously installed, the latest viewer will be downloaded. To disable the viewer upgrade: 1. Click Global Properties in the top navigation bar. 2. Click Viewer Upgrade in the side navigation bar. 3. Check the Disable the Viewer Upgrade box. 4.
Chapter 4: Basic Operations 49 The current security zone appears in the lower right corner of the DSView Explorer window. To ensure that the DSView software works correctly in security zones: Specify settings for the Local Intranet and Internet security zones. When a DSView software client accesses a hub server using a host name (for example, https://avocent), the Local Intranet security zone will be used. When a client accesses a hub server using a web address with periods (for example, https://www.
50 DSView™ 4 Installer/User Guide 3. Click Trusted Sites, then click Sites. The Trusted Sites dialog box appears. 4. Type the web site address, in standard dot notation (xxx.xxx.xxx.xxx), for the DSView software hub server (for example, https://10.0.0.1). 5. Click Add. The web site address will appear in the web sites list box. 6. Ensure that Require server verification (https:) for all sites in this zone is selected. 7. Click OK to save the settings and close the Trusted Sites dialog box. 8.
Chapter 4: Basic Operations 51 Certificates The DSView software system uses certificates to provide secure transactions between components and to uniquely identify components in the system. System certificate and SSH key The DSView software system generates and manages a system certificate and SSH key. The system certificate or SSH key may be exported to a local directory - the certificate’s public key may then be used to validate the signature of data log files.
52 DSView™ 4 Installer/User Guide A Security Alert dialog box may appear if there are server certificate issues. See Server certificates on page 67 for information about certificate alerts and updating server certificates. Client certificates DSView software client certificates (also known as user certificates) are used to authenticate client users during login when the DSView software internal authentication service is configured in their user accounts. See Adding User Accounts on page 263.
Chapter 4: Basic Operations Feature 53 Value when enabled Chain Building Authority Info Access (AIA) Permits the DSView software to use the AIA certificate extension to locate a certificate’s issuer. Max chain length Maximum allowable number of certificates (inclusive) between the leaf certificate and a trusted certificate. Valid range is 1-16. Chain Validation Partial chains Allows partial chains.
54 DSView™ 4 Installer/User Guide To display and manage the trust store: 1. Click the System tab. 2. Click Global Properties in the top navigation bar. 3. In the side navigation bar, click X.509 Certificates, and then click Trust Store. The System Trust Store window will open, listing all trusted certificate authorities known to the DSView software. By default, the list contains the standard CAs from Java. 4. To view or change information about a certificate, click on its name.
Chapter 4: Basic Operations 55 To use Integrated Windows Authentication for authentication, a DSView software administrator must first enable it. See Client session information on page 73. Firewalls In a typical network configuration, as shown in Figure 4.1, the DSView software client is located outside of the firewall and the DSView server and managed appliances reside inside the firewall. In this case, the firewall must be configured to allow two TCP/IP ports inside the firewall.
56 DSView™ 4 Installer/User Guide Figure 4.1: Typical DSView Software System Firewall Configuration Table 4.
Chapter 4: Basic Operations 57 Several factors related to the network setup, including the DSView software database replication schedule and methods of device access, can affect the speed of a multi-site VPN network. The trade-off must be made based on the network setup. Frequent replication of the DSView software database will increase WAN/VPN traffic but provide steady data reception at the local sites.
58 DSView™ 4 Installer/User Guide Number Description Number Description 2 Firewall 8 VPN 3 Site A 9 DSView Software Client 4 Target Devices 10 Site B 5 Hub Server 11 Target Devices 6 Spoke Server NAT Devices NAT devices enable a company to use more internal IP addresses than they have assigned to managed appliances. The IP addresses are not exposed outside of the NAT device. NAT devices are typically used with a DSL broadband router.
Chapter 4: Basic Operations Number Description Number Description 2 Private 8 Private 3 NAT Device 9 DSView Server 4 Client 10 Managed Appliance 5 Public 11 Corporate 6 VPN 59 Another scenario, shown in Figure 4.4, is when the corporate site also uses a NAT device to save IP addresses (double-NAT).
60 DSView™ 4 Installer/User Guide Table 4.7: Double-NAT Configuration (Client and Corporate) Descriptions Number Description Number Description 1 DSView Software Client 7 NAT Device 2 Private 8 Private 3 NAT Device 9 DSView Software Server 4 Client 10 Managed Appliance 5 Public 11 Corporate 6 VPN NOTE: NAT devices may not be connected between the DSView server and any managed appliances.
Chapter 4: Basic Operations 61 Table 4.8: License Summary Fields Section Field Description Installation Key or Demo Install Key Serial Number Serial number encoded in the license key for the DSView software hub. Managed Devices Currently in Use The total number of licenses for managed devices that can be added to and managed by the DSView system. Licensed Total number of licenses for spoke DSView servers. Currently in Use Number of licenses for spoke DSView servers currently in use.
62 DSView™ 4 Installer/User Guide • Adds Spoke Server(s) and Unlimited Client Sessions - Combines the keys for Adds Spoke Server(s) and Client Session Site License. • Installation Key - Enables first use of the DSView software and sets the initial number of backup DSView servers. • Demo License Key - Enables first use of the DSView software for a certain period of time. • Add Managed Devices - Increases the number of licensed managed devices.
Chapter 4: Basic Operations 63 ISV Partners The Avocent Independent Software Vendors (ISV) partners program supports configuring and launching a browser from within the DSView software to the console of the Ipswitch WhatsUp Professional. Only members of the DSView administrators user group may configure ISV partner URLs. See the Avocent web site for more information about the ISV partners program. To add or change the partner URLs: 1. Click the Units tab. 2. Click Partners in the top navigation bar.
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65 DSView Servers 5 This chapter describes how to configure DSView server properties, backup and restore hub servers and manage spoke servers. Server Properties Table 5.1 lists the DSView server properties. Table 5.1: Server Properties Property Description Identity Name of the DSView server and the server’s role (hub or spoke). IP address (*) and port used by clients to access the server using the HTTPS (SSL) protocol. You may change the port number used for the HTTPS connection.
66 DSView™ 4 Installer/User Guide Property Description Proxy Server When the Avocent proxy server is used, DSView software client KVM and serial session requests are sent through the DSView server rather than directly to the KVM switch or serial console appliance, which prevents the exposure of the internal address of the managed appliance. You may change the proxy server configuration.
Chapter 5: DSView Servers 67 2. Click Network in the side navigation bar. The DSView Server Network Properties window will open. 3. Type a new DSView server port number in the HTTPS Port field. If the default value (443) is modified, the port number in the URL must be specified when accessing the DSView software. For example, if the IP address of the hub server is 10.0.0.1 and the port number is changed to 444, https://10.0.0.
68 DSView™ 4 Installer/User Guide • Has the certificate expired? • Does the name on the DSView server certificate match the name the DSView software client used to access the DSView server? A Security Alert dialog box will appear if the answer to any of the three questions is No. To prevent the Security Alert message box from appearing when you connect to a the DSView software hub server, all three questions must be answered Yes.
Chapter 5: DSView Servers 69 A warning dialog box will appear if the answer to all three questions is No. To prevent this warning dialog box from appearing when you connect to a serial device, all three questions must be answered Yes. To correct certificate security alerts when connecting to a serial session: 1. In a Units View window that contains serial console appliance target devices (see Accessing Units View windows on page 118), click the Serial Session link in the Action field.
70 DSView™ 4 Installer/User Guide To update certificate information on the DSView server: NOTE: You may also update a spoke server certificate on a hub server and update a hub server certificate on a spoke server; see Managing hub and spoke server certificates on page 71. 1. Click the System tab. 2. Click Certificate in the side navigation bar. The DSView Server Certificate Properties window will appear. 3. Click Update. The Update DSView Server Certificate Wizard will appear. 4.
Chapter 5: DSView Servers 71 The name of the SSL certificate file must be entered in case sensitive text if your operating system supports case sensitive filenames. Imported certificates must have been generated from a CSR created on the same DSView server to which you are importing the certificate. h. Click Next. 7. The Completed Successful window will open. 8. Click Finish. The DSView Server Certificate Properties window will open, containing updated certificate information.
72 DSView™ 4 Installer/User Guide To update the certificate of a hub server on a spoke server: 1. On the spoke server, click the System tab. DSView Server will automatically be selected in the top navigation bar and the name of the spoke server will appear at the top of the side navigation bar. 2. Click Hub Server in the side navigation bar. The Hub Server window will open. 3. In the Hub Server window, click Certificate.
Chapter 5: DSView Servers 73 • Click Use the proxy server only for clients not on the same network as this DSView Server to enable all external and internal clients on a different network than the current DSView server to communicate with the managed appliances using the DSView proxy server. All other external and internal clients will communicate directly with the managed appliances.
74 DSView™ 4 Installer/User Guide DSView software client web browser matches the certificate configured for the user. Certificates for users may be modified. See User certificates on page 268. Web browser settings may need to be modified to allow users to automatically log in using certificates; see your web browser documentation. -orCheck the Enable Integrated Windows® Authentication checkbox to automatically log a user into the DSView software using the Windows user’s computer credentials.
Chapter 5: DSView Servers 4. 5. 75 a. Inactive dial-up session timeout - in the drop-down menu, specify the number of seconds in the range of 60-3600 after which the session will be terminated. The default value is 120 seconds. b. Dial-up connection attempt timeout - in the drop-down menu, specify the number of seconds in the range of 60-600 after which the attempt will be terminated. The default value is 120 seconds. c.
76 DSView™ 4 Installer/User Guide multiple dial-back phone numbers each separated by a comma. The number(s) will be stored in the DSView software database and automatically updated on the ACS console server. e. In the ISDN on hook time field, specify the on hook interval in the range of 2-10 seconds. The default value is 2 seconds. The on hook interval is the amount of time after the initial dial-up connection is dropped before the modems on the DSView server will receive incoming calls.
Chapter 5: DSView Servers 77 Backing up and Restoring Hub Servers Manually You may manually create a backup of your hub server. Two methods are available: • From a command line in an MS-DOS window. This method may be used for DSView software hub servers on supported Windows or Linux systems. • Using the Backup and Restore Utility delivered with the DSView software. The backup is saved as a .zip file containing the files needed to restore the DSView management software.
78 DSView™ 4 Installer/User Guide “” - Name of the archive, which must be enclosed by quotation marks (for example, “myarchive”). The -archive option and an archive name are required. - A password that encrypts the archive. The password is optional when creating a backup. If a password is specified when creating the backup, it will be required when restoring the backup. To display help information, type DSViewBackupRestore -h or DSViewBackupRestore -help.
Chapter 5: DSView Servers 79 Entering the following in a command prompt window will restore a backup named dbasebackup.zip with the password test1. DSViewBackupRestore.sh restore -archive dbasebackup.zip -passwd test1 To manually back up a hub server using the Backup and Restore Utility dialog box on a supported Windows system: 1. In the Start menu on your desktop, select Start - Programs - Emerson - DSView 4 - Backup and Restore Utility. The DSView Backup/Restore Utility dialog box will appear. 2.
80 DSView™ 4 Installer/User Guide You may specify up to 32 computers as spoke servers. Contact Avocent for information about spoke server licenses. To install licenses, see Licenses on page 60. NOTE: The DSView management software versions of the spoke server and hub server must match in order to register a spoke server. For example, you may not register a spoke server running DSView software version 3.1 with a hub server running DSView software version 3.2.
Chapter 5: DSView Servers Status Cause Hub/Spoke Versions Not Compatible The versions of DSView software on the hub and spoke servers are not compatible. Certificates Do Not Match Certificates on the hub server and spoke servers do not match. See Managing hub and spoke server certificates on page 71 for information about updating the server certificates so that they will match. Invalid Server or Versions Not Compatible A server responded, but it is not compatible with the DSView software.
82 DSView™ 4 Installer/User Guide correct port on the hub server. For example, if the IP address of the hub server is 10.0.0.1 and the port number is changed to 444, type https://10.0.0.1:444/dsview in the Address field of the Register Spoke Server Wizard. c. Click Next. 6. The Operation in Progress window will open briefly, followed by the Accept Hub DSView Server Certificate window. Click Next. 7. The Type in Hub DSView Server Administrator Credentials window will open. Click Next. 8.
Chapter 5: DSView Servers 83 To delete a spoke server: 1. On the hub server, click the System tab. 2. Click DSView Server in the top navigation bar. The side navigation bar will include the name of the server to which you are logged in. 3. Click Properties in the side navigation bar, and then click Spoke Servers. The Spoke Servers window will open. 4. Click the checkbox to the left of the spoke servers you wish to delete.
84 DSView™ 4 Installer/User Guide Replication Replication is a task that synchronizes the hub and spoke server databases. By default, replication runs every 12 hours on each spoke server. A spoke server’s first replication occurs automatically when the spoke server is added to the DSView software system. You may change the interval that the replication task runs on each spoke server, or you may initiate an immediate replication.
Chapter 5: DSView Servers 85 On a spoke server, you may enable a replication task property that forces the spoke server to retrieve a snapshot of the hub database rather than synchronizing changes back and forth. The snapshot is a copy of the hub at the time of the operation. This feature is not normally used; it is intended to help recover a system when replication has failed. To display replication results and/or change the replication schedule for a spoke server: 1.
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87 6 Authentication Services Users must be authenticated before they may access or perform any tasks in the DSView management software system. When users log in, they will be prompted for a username and password. The DSView software will look up the login, determine the authentication service to use and forward the login credentials to the appropriate authentication service for verification. All authentication is performed over an HTTPS (SSL) encrypted link.
88 DSView™ 4 Installer/User Guide • RSA SecurID® * Uses LDAP V3 If the DSView server is configured for external authentication, login requests are re-directed to the configured external authentication server. The DSView software obtains external group membership and external user information when a user logs in. If a user’s group membership changes or the user is deleted externally, the DSView software will not see these changes until the next time the user logs in.
Chapter 6: Authentication Services 89 2. Click Authentication in the top navigation bar. The User Authentication Services window will open. 3. Click DSView Internal. The side navigation bar will change to include DSView Internal at the top and, below the name, the information you may define. 4. Click Account Policies. The Authentication Service User Account Policies - DSView Internal window will open. 5. Specify the password policies for the authentication service: 6. a.
90 DSView™ 4 Installer/User Guide 2. Click Authentication in the top navigation bar. The User Authentication Services window will open. 3. Click DSView Internal. The side navigation bar will change to include DSView Internal at the top and, below the name, information you may define. 4. Click Custom Field Labels in the side navigation bar. The Authentication Service User Account Custom Field Labels - DSView Internal window will open. 5.
Chapter 6: Authentication Services 91 in several forms, optionally including a sub-domain. Valid forms are explained below by example. Assume an Active Directory domain name of “sunrise.mycompany.com” with users in subfolder “sun/myusers.” The User Container field may be entered as: Example 1 (no sub-domain): “sun.myusers” Example 2 (no sub-domain): “ou=myusers,ou=sun” If users are contained in a sub-domain such as “mktg.sunrise.mycompany.com”, valid forms are: Example 1 (with sub-domain): “mktg.sunrise.
92 DSView™ 4 Installer/User Guide the user’s password must be changed after this setting is changed. In addition, the Active Directory server addresses must be resolvable to their host names via DNS. When this is not checked, the LDAP protocol will be used. g. h. Click Enable Chasing of Referrals to allow the Active Directory server to refer DSView software clients to additional directory servers.
Chapter 6: Authentication Services 93 server is set up to use Kerberos. When using Kerberos, the browse account cannot be specified in the Full Pre-Windows 2000 Username form (domain\username). If the username is in a sub-domain of the Active Directory domain (specified in step 3a), then the username should be specified as @. 9. b. Type the password for an Active Directory account that has browse rights in the Password field. c. Click Next.
94 DSView™ 4 Installer/User Guide 8. In the Group Container field, specify the name of the container to search for user groups. This will limit the search scope to that container. The name may be entered in several forms, optionally including a sub-domain. See To add an Active Directory external authentication service: on page 90 for an explanation of the valid forms. 9.
Chapter 6: Authentication Services 95 Enable Use Windows 2003 Universal Group Caching if you wish to have the AD service access the domain controller for the specified domain name. The search includes the "TokenGroups" attribute of the ObjectClass=user. This search is faster but only retrieves the nested groups SIDs; subsequent calls must be made to find the group name and specific SIDs. The Windows 2003 Universal Group Caching feature must be enabled in the Windows 2003 AD server. 13.
96 DSView™ 4 Installer/User Guide a. To select one or more certificates, click the checkbox to the left of the server IP addresses. To unregister all certificates, click the checkbox to the left of the IP Address heading. b. Click Unregister to unregister the certificates. c. A confirmation message box will appear. Confirm or cancel the operation. 18. Click Close. The User Authentication Services window will open.
Chapter 6: Authentication Services 97 2. Click Authentication in the top navigation bar. The User Authentication Services window will open. 3. Click Add. The Add Authentication Service Wizard will appear. 4. The Provide Authentication Service Name and Type window will open. a. Type a name for the external authentication service. b. Select Windows NT Domain from the menu. c. Click Next. 5. The Specify Windows NT Connection Settings window will open.
98 DSView™ 4 Installer/User Guide 3. Click the name of the Windows NT service. The side navigation bar will change to include the name of the service at the top and, below the name, the information you may define. 4. Click Connection in the side navigation bar. The Authentication Service Connection Settings - NT window will open. 5. Type a name in the Service Name field to change the name of the service that appears in the Name column of the User Authentication Services window. 6.
Chapter 6: Authentication Services 99 2. Click Authentication in the top navigation bar. The User Authentication Services window will open. 3. Click Add. The Add Authentication Service Wizard will appear. 4. The Provide Authentication Service Name and Type window will open. 5. a. Type a name for the external authentication service. b. Select LDAP from the Type menu. c. Click Next. The Specify LDAP Connection Settings window will open. a.
100 DSView™ 4 Installer/User Guide the Accept Certificate window will open and list all servers that belong to the domain. It will also list the reasons for rejection of the certificate chain. 7. Click Next to accept the certificate. 8. The Specify LDAP User Schema window will open. 9. a. Type the Base distinguished name (DN) from which to begin searches. This is a required field unless the Directory Service has been configured to allow anonymous search.
Chapter 6: Authentication Services 101 11. The Establish Connection with Authentication Service window will open briefly. If the external authentication service is added successfully, the Completed Successful window will open. 12. Click Finish. The User Authentication Services window will open with the new service listed. To change connection settings for the LDAP external authentication service: 1. Click the Users tab. 2. Click Authenticationin the top navigation bar.
102 DSView™ 4 Installer/User Guide If you selected Use SSL in Certificate-based Trust Mode, the Certificates heading will appear in the side navigation bar. Go to step 8. If you selected Do Not Use SSL or Use SSL in Trust All Mode, go to step 15. 10. Click Certificates. The Authentication Service Certificate Management - LDAP window will open and list all servers that belong to the domain.
Chapter 6: Authentication Services 103 7. Type the object class. The default value is person. 8. Type the full name attribute for the user. The default value is surname (sn). 9. Click Save and then click Close. The User Authentication Services dialog box will appear. To change group schema settings for the LDAP external authentication service: 1. Click the Users tab. 2. Click Authentication in the top navigation bar. The User Authentication Services window will open. 3.
104 DSView™ 4 Installer/User Guide Click Browse with User Credentials to browse users on the external LDAP authentication based on credentials configured on the server. If this option is selected, do the following: 6. a. Type a log in ID in the User Name field, in one of two forms: a fully qualified distinguished name or the username of an account in the base user DN. b. Type the password for the LDAP user account in the Password field. Click Save and then click Close.
Chapter 6: Authentication Services 105 PAP - Password Authentication Protocol CHAP - Challenge Handshake Authentication Protocol (default) MS-CHAP - Microsoft Challenge Handshake Authentication Protocol MS-CHAP v2 - Microsoft Challenge Handshake Authentication Protocol Version 2 b. In the Shared Secret field, type the shared secret (that was configured on the RADIUS server in step 1), which is a password protected field.
106 DSView™ 4 Installer/User Guide 5. To change the authentication type and/or shared secret, click Settings in the side navigation bar. The Authentication Service Authentication Settings - RADIUS window will open. a. Select the authentication type from the Authentication Type menu.
Chapter 6: Authentication Services 107 3. Click Authenticationin the top navigation bar. The User Authentication Services window will open. 4. Click Add. The Add Authentication Service Wizard will appear. 5. The Provide Authentication Service Name and Type window will open. 6. 7. a. Type a 1-64 character name for the TACACS+ authentication service. b. Select TACACS+ from the Type menu. c. Click Next. The Specify TACACS+ Connection Settings window will open. a.
108 DSView™ 4 Installer/User Guide 9. • DSView internal groups: Choose this option if you plan to associate TACACS+ users with DSView software internal user groups. • TACACS+ privilege level attribute: Choose this option if you plan to associate TACACS+ users with external TACACS+ groups using the privilege level attribute. • TACACS+ custom attribute for group names: Choose this option if you plan to associate TACACS+ users with external TACACS+ groups using the custom group names attribute. b.
Chapter 6: Authentication Services 109 To change settings for the TACACS+ external authentication service: 1. Click the Users tab. 2. Click Authentication in the top navigation bar. The User Authentication Services window will open. 3. Click the name of the TACACS+ service. The side navigation bar will change to include the name of the TACACS+ service at the top and, below the name, the information you may define. 4. Click Connection in the side navigation bar.
110 DSView™ 4 Installer/User Guide The Method field will display the group authorization method configured when the TACACS+ authentication service was added. This field cannot be changed. a. In the Service field, type the appropriate TACACS+ service. If TACACS+ privilege level attribute is the method, the default value is shell. If TACACS+ custom attribute for group names is the method, the default value is raccess. b.
Chapter 6: Authentication Services 111 3. Click Authentication in the top navigation bar. The User Authentication Services window will open. 4. Click Add. The Add Authentication Service Wizard will appear. 5. The Provide Authentication Service Name and Type window will open. 6. a. In the Name field, type a 1-64 character name for the RSA authentication service. b. Select RSA SecurID from the Type menu. c. Click Next. The Specify RSA SecurID Connection Settings window will open.
112 DSView™ 4 Installer/User Guide 5. 6. 7. To change the name of the service: a. Type a 1-64 character name in the Service Name field. b. Click Save. c. If that is the only change you are entering, click Close. Otherwise, continue with the next steps. To clear the RSA SecurID node secret for one or more DSView servers: a. Click the checkbox to the left of the server name. To select all DSView servers on the page, click the checkbox to the left of DSView Server at the top of the list. b.
Chapter 6: Authentication Services 113 username exists in multiple authentication services, you can use the Enabled status to control which authentication service will be used to find a user. To enable or disable an authentication service: 1. Click the User tab, then click Authentication to open the User Authentication Services window. 2. Select the checkbox next to the authentication service you want to enable or disable. 3. To enable the trusted forest, click Enable.
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115 7 Units View Windows Units View windows display list of units that have been added to the DSView software database. A user must have unit view access rights to open Units View windows; see About Access Rights on page 163. Also, units will not display if they are hidden; see Showing and hiding units on page 119. Each Units View window contains one or more information fields; see Units View windows fields on page 120. Units are displayed in a table format with column headings.
116 DSView™ 4 Installer/User Guide • Appliance Type: Appliance Type windows list all managed appliances of a particular type (for example, DSR 1031 switches). The Appliance Type links in the side navigation bar are listed under Appliances - All. An appliance type will only be listed in the side navigation bar if an appliance of that type has been added to the DSView software database and the user has access to it.
Chapter 7: Units View Windows 117 attached to an SPC port on a DSR switch), the port number on a cascaded switch or the socket number on a cascaded power device (for example, A1). By default, the topology view sorts by the Port column. The Port column is sorted by type, number and then unit name. Expanding and collapsing the display follows the same rules as the side navigation bar. If the arrow is pointing right, clicking it causes the children to be displayed (expanding/opening the item).
118 DSView™ 4 Installer/User Guide To attach a device from a topology view: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), enable the topology view by clicking Topology. 2. The Topology checkbox will appear pressed and the Port column will be added to the display. 3. Click the arrow next to the appliance. If the port is located on a cascade switch, click the arrow next to the cascade switch. 4.
Chapter 7: Units View Windows 119 type name will appear under Target Devices in the side navigation bar. For example, if you assign a type of “Windows 2000” to three target devices, a Windows 2000 link will appear in the side navigation bar. Clicking on the link will display the three target devices, as well as any other target devices assigned that type. • To display managed appliances: a. Click Appliances in the side navigation bar. The Appliances - All window will open. b.
120 DSView™ 4 Installer/User Guide To hide multiple units with one operation: 1. In a Units View window (see Accessing Units View windows on page 118), click the checkbox next to the units you want to hide from display. To select all units on the page, click the checkbox to the left of Name at the top of the list. 2. Click Operations, then select Hide Units from the drop-down menu. To show hidden units: 1. In a Units View window (see Accessing Units View windows on page 118) click Customize.
Chapter 7: Units View Windows Unit type Status and Icon Any unit In Use The unit has at least one active connection. Any unit Status Unknown The status of the unit was reported to the software but cannot be obtained for an unknown reason. Target devices No Power The target device is powered down. Target devices KVM Blocked The connection path to the target device is blocked because a cascade switch is already in use.
122 DSView™ 4 Installer/User Guide Figure 7.1: Alternate Actions Arrow in a Units View Window Table 7.2: Actions Arrow in a Units View Window Number Action Number Action 1 Displays a list of all available connection methods 2 Launches the corresponding action selected Table 7.
Chapter 7: Units View Windows Action link Displays Embedded Session Viewer window IPMI Session IPMI Viewer window Serial Session Opens a Telnet session window using the configured application 123 Valid for* Supported versions of IBM ASM RSA II, DRAC 4 and NEC IPF embedded units IPMI TDs Target devices EVR1500 environmental monitors, generic appliances, standalone TDs Browser Session Web browser and TDs attached to serial console appliances, HP iLO embedded unit or KVM switch ports EVR1500 envi
124 DSView™ 4 Installer/User Guide • Location - Location assigned to the units. See Site, Department and Location Groups on page 233. • Model Number - See Unit Properties on page 158. • Part Number - See Unit Properties on page 158. • Primary Contact, Primary Contact Phone, Secondary Contact and Secondary Contact Phone - Name and phone number of person(s) responsible for a unit. See Unit Properties on page 158. • Serial Number - See Unit Properties on page 158.
Chapter 7: Units View Windows 125 A given action will be available only if at least one of the selected units supports the action. If a selected unit does not support the operation, it will be reported as such in the results window. When one of these multiple unit operations is initiated and confirmed (if needed), a system task is created that will perform the operation on each unit. The Multiple Unit Operation window will open, indicating the operation has been submitted.
126 DSView™ 4 Installer/User Guide 5. • When the operation started • How long the operation took • Status or result of the operation on the unit Click Close. Unit Overview Windows The Unit Overview window contains the following information about an individual unit: • Target Devices - Name, type and icon associated with the target device. You may also use this window to connect to the target device. The available connection methods are determined by the type of target device.
Chapter 7: Units View Windows 127 Other types of Unit Overview windows may be supported by plug-ins; see the plug-in documentation for more information. To change overview information for a target device: 1. In a Units View window containing target devices (see Accessing Units View windows on page 118), click on the name of a target device. The Unit Overview window will open. 2. Enter a name for the target device. 3. Enter a type for the target device. 4.
128 DSView™ 4 Installer/User Guide Unit Status Window To use the Unit Status window: 1. Click the Units tab, then click Unit Status in the side navigation bar. 2. The Unit Status window opens. 3. You can filter what units are displayed by selecting a status from the Filter menu. Each unit status is color-coded. The default filtered status is Active Status which displays only currently active units. 4. You can select how often the Unit Status is updated by selecting a time from the Interval menu.
129 8 Adding and Deleting Units This chapter describes how to add and delete units in the DSView management software.
130 DSView™ 4 Installer/User Guide If you add a KVM switch or serial console appliance that has an attached power device, the power device is automatically added to the DSView software database. Any target devices plugged into the power device outlets (sockets) are also added, based on the options selected. The applicable X.509 certificate is automatically copied from the DSView software to the unit being added. A certificate is a unique identifier of an individual managed appliance.
Chapter 8: Adding and Deleting Units 131 You can also automatically discover supported KVM switches. See Automatic Discovery on page 152. Adding a single managed appliance This procedure is valid for supported KVM switches. It may also be valid for appliances supported by a plug-in; see the appropriate documentation. To add a single managed appliance: 1. In a Units View window containing managed appliances (see Accessing Units View windows on page 118), click Add. The Add Appliance Wizard opens. 2.
132 DSView™ 4 Installer/User Guide This checkbox will not appear when adding a DSI5100 appliance, which may only be added in Secure mode. b. Enable the Allow target devices with the same name to be merged into a single target device checkbox if you wish to merge a target device that has multiple connections into a single target device. c. Under Allow target devices that contain default names to be added for these type of connections, you may enable the checkboxes for one or more connection types.
Chapter 8: Adding and Deleting Units 133 If you want to apply a configuration template to the appliance, select a template from the list and click Next. -orIf you do not want to apply a configuration template to the appliance, select None and click Next. NOTE: For more information about configuration templates, see Appliance Configuration Templates on page 155. 8. Click Finish.
134 DSView™ 4 Installer/User Guide 5. 6. f. Click Next. g. The embedded device discovery will verify that a web server exists at the specified IP address. If successful, the Select Option window will open. h. Enable or disable the Allow target devices with the same name to be merged into a single target device checkbox. i. Click Next. Go to step 8. For DRAC 4 embedded appliances: a. The Configure DELL DRAC4 Settings window will open. b.
Chapter 8: Adding and Deleting Units 7. 8. 135 For NEC IPF embedded appliances: a. The Configure NEC IPF Settings window will open. b. In the Address field, type a 1-256 character IP address in dot notation form or a DNS name. The address is not case sensitive. c. In the Username field, type a 1-64 character username to be used to log in to the embedded appliance. Usernames are case sensitive. d. In the Password field, type a 1-64 character password to be used to log in to the embedded appliance.
136 DSView™ 4 Installer/User Guide 4. The DSView software will search for managed appliances within the IP address range. When the search is completed, the Select Appliances to Add window will open, listing the results. 5. Add or remove appliances. • To add one or more managed appliances, select the managed appliances in the Appliances found list, then click Add. The managed appliances will be moved to the Appliances to Add list.
Chapter 8: Adding and Deleting Units 7. The Adding Appliances window will open while the selected managed appliances are added to the DSView software system. 8. The Apply Configuration Template window opens. 137 If you want to apply a configuration template to the appliance, select a template from the list and click Next. -orIf you do not want to apply a configuration template to the appliance, select None and click Next.
138 DSView™ 4 Installer/User Guide To add a power device, see Power Devices on page 185. To add BMCs, see the DSI5100 Operations for the DSView Software Technical Bulletin, available on the Avocent web site. To add a target device: 1. In a Units View window containing target devices (see Accessing Units View windows on page 118), click Add. If you are in a target device view window, the Add Target Device Wizard will open. If you are in a mixed view window, the Add Unit Wizard will open. 2.
Chapter 8: Adding and Deleting Units 139 2. Click Global Properties in the top navigation bar. Click Units, then click Deletion in the side navigation bar. 3. If you want target devices automatically deleted, select Delete target devices that no longer have connection. -orIf you do not want target devices automatically deleted, select Do not delete the target devices.
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141 9 Synchronizing the DSView Software Database This chapter describes how to synchronize the DSView software database with changes that occur on units. Name Synchronization Units and connections in the DSView software system have a “Name in DSView”, which is the name stored in the DSView software database. Some units (appliance serial ports, cascade switches, target devices, power devices and power device sockets) may also have a “Name in Appliance,” which is the name stored in the managed appliance.
142 DSView™ 4 Installer/User Guide Automatic name push When automatic name push is enabled, the name push operation occurs automatically when a name is changed in the DSView software. Table 9.1: Automatic Name Push Operation Effects Unit Effect Appliance serial ports If the target device for the serial port in the DSView software database has a single appliance connection, the target device name will be pushed to the appliance.
Chapter 9: Synchronizing the DSView Software Database 4. 143 The Automatic Name Push Properties window will open. To enable automatic name push, enable the Push Names from DSView to appliances automatically checkbox. To disable automatic name push, disable the Push Names from DSView to appliances automatically checkbox and go to the last step. 5. Enable the checkboxes for one or more appliance connection types.
144 DSView™ 4 Installer/User Guide Unit Effect Target devices If the target device in the DSView software database has a single appliance connection, the name will be pulled from the appliance to update the target device name in the DSView software database.
Chapter 9: Synchronizing the DSView Software Database 145 Manual name push You may initiate a manual name push from a Units View window (see below) and from the following windows: • Target Devices window - see Target Device Settings on page 171 • Power Device window - see Power Devices on page 185 • Power Device Sockets window - see Power Device Sockets on page 189 • Appliance cascade switches window - see KVM Switch and Cascade Switch Settings on page 174 To initiate a name push operation from a
146 DSView™ 4 Installer/User Guide When pull is initiated for one or more: The effect is Cascade switches The cascade switch name will be pulled from the appliance to update the cascade switch name in the DSView software database.
Chapter 9: Synchronizing the DSView Software Database 147 serial console port connected to a serial console appliance, which is used during the boot process. The same server may also have a KVM connection to a KVM switch that is accessible after the server is up and running. You may configure that target device to appear only once, and the DSView software will provide the valid Action choices for accessing the device.
148 DSView™ 4 Installer/User Guide To disable automatic topology synchronization, disable the Update DSView with topology changes from appliances automatically checkbox and go to the last step. 5. If you enable the Allow target devices with the same name to be merged into a single target device checkbox, the connection to a target device in the appliance will be merged with the connection(s) to an existing target device in the DSView software database. 6.
Chapter 9: Synchronizing the DSView Software Database 149 4. The Add Unit Wizard Default Options window will open. 5. If you enable the Enable secure mode checkbox, by default, the unit will only be accessible by this DSView software system. In non-secure mode, the unit may be added to multiple DSView software systems. 6.
150 DSView™ 4 Installer/User Guide 5. • If you enable the Delete target devices that no longer have connections checkbox, by default, any target devices that no longer have connections are permanently deleted from the DSView software database.
Chapter 9: Synchronizing the DSView Software Database • 151 To merge target devices in a particular order, select one or more target devices in the Target Devices to Merge list and use the up and down arrows to move the selected target devices up or down in the listing. Once the order has been specified, select Merge missing properties to the target device based on the order of the devices in the “Target Devices to Merge” list.
152 DSView™ 4 Installer/User Guide Merging or splitting cascade switches You may use the Merge Cascade Switch wizard to modify the name/type of one or more cascade switches that belong to the same appliance in the DSView software database. You may also merge or split two or more multi-user cascade switches from the same appliance. To merge or split cascade switches: 1. In a Units View window containing cascade switches (see Accessing Units View windows on page 118), click on the cascade switch name.
Chapter 9: Synchronizing the DSView Software Database 153 5. Enable the Enable secure mode checkbox if you want the managed appliance to only be accessible by this DSView system. In non-secure mode, the managed appliance may be added to multiple DSView systems. 6.
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155 10 Managing Units This chapter describes how to manage unit properties and settings, access rights and local account settings, and how to view unit asset and usage reports. Appliance Configuration Templates Appliance configuration templates allow DSView administrators to quickly configure new units or replace failed units. You can create an appliance configuration template based on any supported unit in the DSView software system.
156 DSView™ 4 Installer/User Guide To save an appliance configuration template: NOTE: This procedure creates an appliance configuration template than can be applied to any unit of the same family as the model unit. 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), select the appliance you want to use as the model for the appliance configuration template. The Unit Overview window opens. 2. Click the Save Configuration Template icon or link.
Chapter 10: Managing Units 5. To view the properties of an appliance configuration template, click the name of the template. 6. The appliance configuration template properties are displayed, including the name, supported unit type, creation date and the unit that created the template. To change the name, enter a new name and click Save. 7. Click Close. 157 Applying appliance configuration templates Applying appliance configuration templates generates a DSView event.
158 DSView™ 4 Installer/User Guide In a Units View window containing appliances, select the checkbox next to the appliance for which you want to apply the appliance configuration template. From the Operations menu, select Appliance Replacement. 2. Enter the IP address of the failed appliance. 3. From the list, select the appliance configuration template you want to apply. Click Save. 4. The Completed Successful window opens. Click Finish.
Chapter 10: Managing Units 159 3. The Bulk Edit Unit Properties window opens. The unit names are displayed in the left column, and the properties are displayed in the adjacent columns. You can scroll to view columns, or specify which columns are displayed by clicking Select Columns. Select the properties that you want to be displayed, click Add, then click Save. 4. To edit unit properties, type the values in the appropriate fields.
160 DSView™ 4 Installer/User Guide 1. In a Units View window (see Accessing Units View windows on page 118), click on the appliance or target device name. 2. Click Properties in the side navigation bar and then click Location in the side navigation bar. The Unit Location Properties window will open. 3. Type or use the menus to select the site, department and/or location for the unit. 4. Click Save and then click Close. The Units View window will open.
Chapter 10: Managing Units • 4. 161 To change the secondary contact information, click Secondary Contact. Type names and phone numbers for the secondary contact. Click Save and then click Close. The Units View window will open. To change the custom fields for a unit: 1. In a Units View window (see Accessing Units View windows on page 118), click on the appliance or target device name. 2. Click Properties in the side navigation bar, then click Custom Fields in the side navigation bar.
162 DSView™ 4 Installer/User Guide 3. The Multiple Unit Properties window will open. Click Notes. 4. Type description, accounting and comment information. 5. Click Save and then click Close. The Units View window will open. To change the network properties for a target device: NOTE: Defining incorrect information for these properties may cause network connection errors. 1.
Chapter 10: Managing Units 163 page, click the checkbox to the left of Name at the top of the list. (If the page contains units that do not support note properties, they will not be affected.) 2. Click Operations, then select Properties from the drop-down menu. 3. The Multiple Unit Properties window will open. Click Network. Select the DSView server in charge of the units. 4. Click Save and then click Close. The Units View window will open.
164 DSView™ 4 Installer/User Guide • Establish reserved virtual media sessions to target devices (since virtual media sessions are launched from a Video Viewer session, if you select this option, you should also select Establish Viewer Sessions) • Configure unit settings - see Target Device Settings on page 171 • View data logging - this access right can be set only for target devices connected to appliances that support data logging; see Data Logging on page 209 For certain managed appliances, you
Chapter 10: Managing Units 165 Each access right is independent of other access rights. For example, you may enable virtual media session access to a target device that supports it, but not enable KVM (Video Viewer) session access to that target device. Since a virtual media session is launched from a KVM session, that user would, in fact, not be able to open a virtual media session with that target device.
166 DSView™ 4 Installer/User Guide Managed Appliance Settings To change the network settings of a managed appliance: NOTE: The MAC address cannot be changed. 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the appliance name. 2. Click Appliance Settings in the side navigation bar and then click Network. The Appliance Network Settings window will open. To change information: • Type an IP address, in standard dot notation (xxx.xxx.xxx.xxx).
Chapter 10: Managing Units 167 To display version information for one or more managed appliances from a Units View window: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click the checkbox next to the unit(s). To display information about all units in the page, click the checkbox to the left of Name at the top of the list. 2. Click Operations, then select Show Versions from the drop-down menu. 3.
168 DSView™ 4 Installer/User Guide Managed Appliance Status Appliances that have been automatically discovered are initially listed as Unmanaged Units. To move an appliance to the managed units list: 1. In a Units View window, select Unmanaged Appliances. 2. Select one or more applicable appliances. 3. Click Operations, then select Move to Managed Devices. The appliance(s) are now available from Units View windows containing appliances.
Chapter 10: Managing Units 169 The traps must be also configured on each managed appliance using the Command Line Interface (CLI). The address of the server running the DSView software must be configured as a trap recipient, the proper community must be set and each desired trap must be enabled. SNMP traps are logged in the event log file. See Displaying the Event Log on page 384. SNMP traps may also be configured from a system task.
170 DSView™ 4 Installer/User Guide Once support for a service has been added, you can launch a session for that service using several methods: • Clicking the name or icon for the service in the target device’s Unit Overview window. • Selecting the session link for that service in the Action field’s Alternate Action menu in Units View windows that list that target device. • Clicking the Action field in the Unit Services window for that service.
Chapter 10: Managing Units 171 To change service options: 1. In a Units View window containing target devices (see Accessing Units View windows on page 118), click on a target device name. 2. In the side navigation bar, click Properties, then click Services. The Unit Services window will open. 3. Click on a service name. 4. Enable the radio buttons to enable options, then click Save. To remove support for a service on a target device: 1.
172 DSView™ 4 Installer/User Guide Customizing the Target Devices window The following fields may be displayed in the Target Devices window. Use the Customize link to add or remove fields in the display. See Using the Customize link in windows on page 30. • Name in Appliance - Name of the target device in the appliance. • Name in DSView - Name of the target device in the DSView software database. • Connection - Connection path to the target device in the appliance.
Chapter 10: Managing Units 6. A list displays 48 ports and a Fixed Name field next to each port. Enter a unique target device name for each port. 7. Click Save. 173 The fixed name and location name are combined to create new target devices names. It is recommended that automatic name push is enabled so that appliances are automatically updated with the new target device names; see Automatic name push on page 142.
174 DSView™ 4 Installer/User Guide To upgrade IQ modules: NOTE: Offline IQ modules may not be selected for upgrading. 1. In a Units View window containing appliances, click on the KVM switch name. 2. Click Appliance Settings, click Ports and then click IQ Adapters in the side navigation bar. The Appliance IQ Modules window will open. 3. Click the checkbox to the left of the IQ modules you wish to upgrade.
Chapter 10: Managing Units 175 To display cascade switch port settings and initiate a push/pull name operation: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the KVM switch name. 2. Click Appliance Settings in the side navigation bar. Click Ports and then click Cascade Switches. The Appliance Cascade Switches window will open. 3.
176 DSView™ 4 Installer/User Guide For example, if the DSView software database indicates the cascade switch has more than one connection to the same appliance, only switches with two or more inputs will be included in the list. The target side ports are also checked; if a cascade switch has a target device on port 14, only types that support 14 or more ports will be displayed. 4. Click Save and then click Close.
Chapter 10: Managing Units 177 6. If you want to prevent local users from configuring the KVM over IP switch through the OSCAR interface, select Disable Configuration under Local OSCAR Configuration. 7. Click Save and then click Close. The Units View window will open. To change modem port settings: NOTE: This procedure is valid for Avocent KVM over IP switches that include a modern port. 1.
178 DSView™ 4 Installer/User Guide the Customize link in windows on page 30. To add a local user account: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the appliance name. 2. Click Appliance Settings in the side navigation bar, click Local Accounts and then Users. The Appliance Local User Accounts window will open. 3. Click Add. The Add Local User Account Wizard will appear. 4. The Type in Local User Credentials window will open. a.
Chapter 10: Managing Units 179 NOTE: Depending on the appliance, the add local users steps will vary slightly. Please consult the appliance and plug-in documentation. To delete a local user account: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the appliance name. 2. Click Appliance Settings in the side navigation bar and then click Local Accounts. The Appliance Local User Accounts window will open. 3.
180 DSView™ 4 Installer/User Guide In the DSView software, each of these appliance types will contain specific information about the target as well as the embedded appliance itself. All KVM connections are initiated through the target port/device. After an embedded appliance type is added to the DSView software, an appliance type is added under the Appliances link in the side navigation bar. Updating firmware, changing device settings and rebooting embedded units must be done manually.
Chapter 10: Managing Units 181 2. Click Appliances in the side navigation bar, and then click on the appliance type in the side navigation bar. 3. Click on the embedded appliance name. 4. Click the Credentials link in the side navigation bar and then click Credentials in the side navigation bar. 5. The IBM ASM RSA II Settings window will open. To change information: 6. • In the Appliance Name field, type a 1-64 character appliance name. The name is not case sensitive.
182 DSView™ 4 Installer/User Guide To change login credentials for an NEC IPF embedded appliance: 1. Click the Units tab. 2. Click Appliances in the side navigation bar. 3. Click the embedded appliance name. 4. Click the Credentials link in the side navigation bar and then click Credentials in the side navigation bar. 5. The NEC IPF Settings window will open. To change information: • In the Name field, type a 1-64 character appliance name. The name is not case sensitive.
Chapter 10: Managing Units 3. • Appliance Versions - Displays the firmware version(s) for each appliance model managed by the DSView software. • Target Devices - Displays the total number of target devices, sorted by type. • Units - Displays the total number of units, sorted by type. 183 Click Export Data if you wish to export and save the report data as a .csv file. Usage To view Usage reports: 1. Click the Reports tab, then click Usage in the top navigation bar. 2.
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185 Power Devices and Power Device Sockets 11 See Power devices on page 7 for information about the power device types and models that are supported on Avocent appliances. See Licenses on page 60 for information about third party power device licenses. Power Devices To display a list of power devices attached to an appliance or initiate a push/pull name operation: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the appliance name. 2.
186 DSView™ 4 Installer/User Guide • Status To add or remove a power device: NOTE: To successfully add or remove a power device, the power device must be in the online state. Additionally, to add a power device other than an Avocent SPC or Cyclades power device, you must have a valid third party license; see Licenses on page 60. 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the appliance name. The Unit Overview window will open. 2.
Chapter 11: Power Devices and Power Device Sockets 187 2. Click Appliance Settings in the side navigation bar, click Ports and then Power device in the side navigation bar. The Power Devices Attached to Appliance window will open. (For KVM over IP switches that have two SPC ports, one row will appear for each power device.) 3. Click on the name of a power device. The Power Device Settings window will open. Some fields are read-only. For fields that can be modified, enter or select new values.
188 DSView™ 4 Installer/User Guide To display power device input feed information: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the appliance name. 2. Click Appliance Settings in the side navigation bar, click Ports and then Power device in the side navigation bar. The Power Devices Attached to Appliance window will open. (For KVM over IP switches that have two SPC ports, one row will appear for each power device.) 3.
Chapter 11: Power Devices and Power Device Sockets 7. Click Close. The Power Devices Attached to Appliance window will open. 8. Click Close. The Units View window will open. 189 Power Device Sockets To display information about power device sockets or initiate a push/pull operation: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the appliance name. 2. Click Appliance Settings, click Ports and then Power devices in the side navigation bar.
190 DSView™ 4 Installer/User Guide To change power device socket settings: 1. In a Units View window containing appliances (see Accessing Units View windows on page 118), click on the appliance name. 2. Click Appliance Settings in the side navigation bar, click Ports and then Power device in the side navigation bar. The Power Devices Attached to Appliance window will open. 3. Click on the name of a power device. 4. Click Sockets in the side navigation bar. The Power Device Sockets window will open.
Chapter 11: Power Devices and Power Device Sockets 191 4. Click Sockets. The Power Device Sockets window will open. 5. Click the checkbox to the left of the power device socket(s). To select all sockets on the page, click the checkbox to the left of Socket at the top of the list. 6. Click On, Off or Cycle to power up, power down or power cycle (off and then on) the selected power device sockets. The Power field for the selected sockets will reflect the state. 7.
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193 12 Unit Sessions and Connections This chapter describes how to view and manage unit sessions and connections in the DSView software. Managed Appliance Session Settings From the Appliance Sessions window, you may display session information and change appliance session settings. Exit macros may be used by and reside on certain switches. Customizing the Appliance Sessions window The following fields may be displayed in the Appliance Sessions window for managed appliances.
194 DSView™ 4 Installer/User Guide • Normal - An interactive session that may be shared with other users. When two or more users are sharing the session, the mode will change to Sharing Interactive. • Exclusive - A private session that does not allow sharing by other users. • Sharing Interactive - A session that is being shared by two or more users. Interactive users have full control of the video, mouse and keyboard.
Chapter 12: Unit Sessions and Connections • 195 (serial console appliances) Interface - Interface to which to the session is connected, which is either a serial port or the network CLI. To display session information: This procedure is valid for supported KVM switches and serial console appliances. It may also be valid for appliances supported by a plug-in; see the appropriate documentation. 1.
196 DSView™ 4 Installer/User Guide • AES - AES encryption At least one encryption level must be specified for the keyboard and mouse. When you specify more than one SSL encryption type, the switch negotiates the strongest algorithm that is supported by both sides. The strongest algorithm is AES, followed by 128 bit, 3DES and DES. 7. Click Save and then click Close. The Units View window will open.
Chapter 12: Unit Sessions and Connections 197 Select the checkbox next to each IQ module for which you want to enable/disable virtual media and click Enable VM or Disable VM respectively. The preset virtual media status is enabled. NOTE: If the KVM switch does not support virtual media, the Virtual Media Access Per IQ module and associated buttons and links are not displayed. 8. Click Save and then click Close. The Units View window will open.
198 DSView™ 4 Installer/User Guide 6. In the Select Keyboard field, select the country configuration of your keyboard. The keyboard graphic in the window will update to reflect your selection. 7. Click on the buttons in the keyboard graphic to create the macro. As a button is clicked, it will appear in the list box to the left of the keyboard graphic. You may type or use the arrow buttons to specify a delay between buttons you selected from the keyboard graphic.
Chapter 12: Unit Sessions and Connections 199 All active sessions To display information about all active sessions: 1. Click the Units tab. 2. Click Active Sessions in the side navigation bar. The Active Sessions window will open. 3. To display information about a session, click on the name in the Start-Date-Time column. The Active Session Information window will open. 4. Click Close to close the window and return to the Active Sessions window.
200 DSView™ 4 Installer/User Guide 2. Click Active Sessions in the side navigation bar. The Active Sessions window will open. 3. Click the checkbox to the left of the session. To remove all active sessions on the page, click the checkbox to the left of Start-Date-Time at the top of the list. 4. Click Remove. A confirmation dialog box will appear. 5. Confirm or cancel the removal.
Chapter 12: Unit Sessions and Connections 201 click Active Sessions in the side navigation bar, and the Active Sessions window for that target device will open. The first method above saves a step. Customizing a target device Active Sessions window The following fields are always displayed in the Active Sessions window. • Duration - Elapsed time since the session started, in hours:minutes:seconds. • User - Name of current user.
202 DSView™ 4 Installer/User Guide To disconnect one or more target device active sessions: NOTE: To disconnect a session, a user must have unit view access rights and a preemption level that is greater than or equal to the session user. 1. In a Units View window containing target devices (see Accessing Units View windows on page 118), click on a target device Status field. The Active Sessions window for that target device will open. 2. Click the checkbox to the left of the sessions.
Chapter 12: Unit Sessions and Connections 203 server will dial-back to the DSView server to establish a secure connection. This method does not support OTP. To configure dial-back settings on the DSView server, see DSView software modem sessions on page 74. Only DSView software administrators may access the Active Modem Sessions window. Supported modems The following modems and serial PCI cards are supported by the DSView software, provided the modems are supported on the DSView server operating system.
204 DSView™ 4 Installer/User Guide To disconnect one or more target device active modem sessions: NOTE: Only DSView software administrators may disconnect active modem sessions. 1. In a Units View window containing target devices (see Accessing Units View windows on page 118), click Active Modem Sessions in the side navigation bar. The Active Modem Sessions window will open. 2. Click the checkbox to the left of the sessions.
Chapter 12: Unit Sessions and Connections 205 Example: Target device connections In the following example, there are three target devices connected to ports 3, 4 and 8 of a DSR 1021 switch named dsr-1021-huntsville. The DSR 1021 switch ports are connected to the three target devices using IQ modules. The IQ module with an EID of 520255-044F6F is connected to target device td-john, while 520255-03F757 is connected to td-mary and 520255-016BE0 is connected to td-tim.
206 DSView™ 4 Installer/User Guide 3. • If you selected a target device, the Target Device Connections window will open, including all connections to the target device. • If you selected a managed appliance, the Appliance Connections window will open, including all connections to the managed appliance. (Optional) Click Table to view the connections as a table, or click Graphical to view the connections as an illustration.
Chapter 12: Unit Sessions and Connections 8. 207 The Completed Successful window will open. Click Finish. The Target Device Connections window will open. To delete a target device connection: 1. In a Units View window containing target devices (see Accessing Units View windows on page 118), click on the name of a target device. 2. Click Connections in the side navigation bar. The Target Device Connections window will open. 3.
208 DSView™ 4 Installer/User Guide 2. Click Connections. The Connections window opens. 3. Select the connection from the list. Click Delete, then click Yes to confirm.
209 13 Data Logging The DSView software supports logging of serial session console data from certain appliances and their target devices, using the Syslog protocol. NOTE: Navigation links, configuration pages and display pages for data logging will only be visible for appliances and target devices that support Syslog messaging. The DSView software has an SSH server that supports SSH2; this server must be enabled in the DSView software to use the data logging feature.
210 DSView™ 4 Installer/User Guide A data log filename includes the name of the appliance and/or target device, plus the system data and time when the file was created. Current files have a .txt file name extension. If a port supports session sharing, concurrent sessions on that port will be written to a single log file. Data log files are not backed up by the DSView software backup utility. When a data log file is created, a companion signature file with the same name is created, but with a .
Chapter 13: Data Logging 211 • Verify the data logging settings for each connection; see Verifying the data logging settings for each connection on page 213. • Customize the SSH server settings; see Viewing and customizing the SSH server settings on page 214. • Configure the notification mode for buffer warning events as SNMP; see Configuring the buffer warnings events as SNMP on page 215.
212 DSView™ 4 Installer/User Guide Enabling the Syslog server The Syslog server must be enabled in the DSView software to use the data logging feature. You may change the TCP port where the DSView software will listen for Syslog messages forwarded by the SSH server. To enable or disable Syslog server port: 1. Click the System tab. 2. Click DSView Server in the top navigation bar. 3. In the side navigation bar, click Data Logging, then Server Settings. The Syslog Properties window will open. 4.
Chapter 13: Data Logging 3. 4. 213 • Enabled - Data logging is enabled in the appliance for the corresponding port connection and a data log license has been allocated for it (data logging for a direct session to an appliance does not require or use a license). • Disabled - Data logging is disabled in the appliance for the corresponding port. • Unlicensed - Data logging is enabled in the appliance for the corresponding port connection, but there is no data log license allocated for it.
214 DSView™ 4 Installer/User Guide 6. If available, click the Flash Required button to ensure that these settings remain even if power is interrupted. If the Flash Required button is not displayed, the settings have been saved to non-volatile Flash memory on the appliance. Viewing and customizing the SSH server settings To view and customize the SSH server settings: 1. In a Units View window, click on the appliance name. 2.
Chapter 13: Data Logging • 215 Buffer Full Second Warning (bytes): If an SSH session cannot be opened, a second warning will be sent once the appliance local memory reaches the size specified in this field. The recommended second warning size is 700 KB. Configuring the buffer warnings events as SNMP If the appliance fails to open an SSH connection to the DSView server, the appliance will continue to store data logs in local memory.
216 DSView™ 4 Installer/User Guide If you change the location at a later time, any data log files in the previous location will no longer be viewable or accessible through the DSView software. Data log files are not backed up by the DSView software backup utility. 5. If a login will not be required to access the file location, disable the Login required to access shared drive location checkbox. If a login will be required to access the file location: 6. a.
Chapter 13: Data Logging 217 3. In the side navigation bar, click Data Logging, then Archiving. The Data Logging Archiving Properties window will open. 4. In the Archive by frequency field, select the interval for archiving current data log files: daily (every day at midnight local time), weekly (every Sunday at midnight) or monthly (the first day of each month at midnight). 5. In the Archive by size field, enter a size from 1-2000 MB.
218 DSView™ 4 Installer/User Guide 3. Click the checkboxes to the left of log files to be deleted. To select all files on the page, click the checkbox at the top of the list. 4. Click Delete. A confirmation dialog box will appear. 5. Confirm or cancel the deletion.
Chapter 13: Data Logging 2. 219 Click Data Log Session Files in the top navigation bar. The Data Log Session Files window will open. You may dynamically archive or delete data log files from this window; see Dynamically archiving and deleting data log files on page 217. 3. To view a file’s content, click on the file name. See Displaying data log file content on page 219 below.
220 DSView™ 4 Installer/User Guide c:\>openssl dgst -sha1 -verify sun-jdoe.p10 -signature cisco-routersession-2006-04-02-12:12:01.sig cisco-router-session-2006-04-0212:12:01.
221 14 SSH Passthrough Sessions An SSH Passthrough session is a serial session opened to a unit without the use of a web browser. From an SSH client, a user with access rights can establish a connection to any serial unit managed by the DSView software that supports Secure Shell 2 (SSH2) and Avocent DS Authentication 2 Protocol (ADSAP2) protocol. The DSView server provides user authentication and, if events are enabled, logs SSH Passthrough session events.
222 DSView™ 4 Installer/User Guide Figure 14.1: Serial SSH Passthrough Enabling SSH Passthrough To enable or disable SSH Passthrough: 1. Click the System tab. 2. Click DSView Server in the top navigation bar. 3. Click SSH Passthrough in the side navigation bar. The SSH Passthrough Properties window opens. 4. To enable SSH Passthrough, select the Enable SSH Passthrough checkbox. -orTo disable SSH Passthrough, uncheck the Enable SSH Passthrough checkbox. 5.
Chapter 14: SSH Passthrough Sessions 223 To prevent connections through Modem Dial-Up, uncheck the Enable Modem Dial-Up Connections checkbox. If the main network connection fails, the SSH Passthrough connection will fail without attempting an alternate connection. NOTE: Modem dial-up connections are only available on supported ACS console servers. 6. Click Save. 7. If you have not already done so, click the SSH Server page link and enable the SSH server.
224 DSView™ 4 Installer/User Guide Configuring the Avocent Session Viewer To allow sharing among sessions initiated from the DSView client software, you must preconfigure the Avocent Session Viewer as the serial viewer. To configure the Avocent Session Viewer: 1. Click the Profile tab. 2. Click Applications in the side navigation bar. 3. Select the Avocent Session Viewer checkbox. 4. Click Save.
Chapter 14: SSH Passthrough Sessions 1. 225 To connect to a target device or appliance console, open your SSH client and enter the following values in the provided text fields: • : Specify the highest level zone for which you have access rights. If a zone is not specified for the username, the top level zone is assumed. If you do not have access to this zone, the connection attempt fails.
226 DSView™ 4 Installer/User Guide connect to a target device or appliance console, open your SSH client and enter the following values in the provided text fields:" on page 225. -orWhen prompted, enter the password for the username. If you enter an incorrect password three times, the login failed event will be generated and the SSH session will be closed. The user credentials for the target device are validated by the DSView server.
Chapter 14: SSH Passthrough Sessions 227 Escape key sequence An escape key sequence is a combination of characters that can be sent to the DSView server to affect an SSH Passthrough or Avocent Session Viewer session. The default escape sequence is ^Ec, which can be followed by an escape key to send a command to a target device. Some escape key sequences are limited to only the user with read/write access.
228 DSView™ 4 Installer/User Guide A break sequence is a user-defined combination of characters that can be sent as a command to a target device during an SSH Passthrough or Avocent Session Viewer session. A break sequence is sent when the corresponding escape key sequence is typed by the user. The DSView software supports ASCII and UTF-8 characters and special break keys. Only the user with read/write access to the SSH session can send a break sequence to a target device.
Chapter 14: SSH Passthrough Sessions 5. 229 Enter the break sequence description in the Description field, then enter the break sequence in the Break Sequence field. Descriptions and break sequences are limited to 64 characters. Field numbers 0-9 are available for up to 10 break sequences. To send a break sequence: 1. From an SSH Passthrough session, enter the escape sequence for the break sequence definition in the following format: ^Ecl[break sequence number 0-9] For example: ^Ecl5 2.
230 DSView™ 4 Installer/User Guide 2. Your session is closed. If you had read/write access to the session, read/write access is granted to a randomly selected user who is sharing the session. Displaying session output If a data log was created for the SSH Passthrough session, you can enter a command to display the last 30 lines (limited to 16384 characters) of the data log on the SSH client.
Chapter 14: SSH Passthrough Sessions 231 For example, a command to open an SSH session to a MergePoint SP manager and execute an SP command may look like this: s s h -p 4 1 2 2 zone 1 /js m ith:zone 2 /MGP@1 7 2 .3 0 .1 9 .1 2 2 powe r on For more information and a list of supported SP commands, see the documentation included with the MergePoint SP manager.
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233 Grouping Units 15 The DSView Explorer automatically groups managed appliances by the type of appliance (MergePoint Unity switch, ACS console server and so on). Target devices are automatically grouped based on the type to which they are assigned.
234 DSView™ 4 Installer/User Guide 2. To add a site, click Sites in the top navigation bar. The Sites window will open. To add a department, click Departments in the top navigation bar. The Departments window will open. To add a location, click Locations in the top navigation bar. The Locations window will open. 3. Click Add. The Add Site, Add Department or Add Location window will open. 4. Type a name, then click Add. The Sites, Departments or Locations window will open.
Chapter 15: Grouping Units 5. 235 Click Save and then click Close. The Sites, Departments or Locations window will open. To associate or change the association of an existing unit to a site, department or location: 1. Click the Units tab. 2. Click one of the links listed in Table 15.1 in the side navigation bar to display the corresponding window for the units you wish to associate, change or remove the association. Table 15.
236 DSView™ 4 Installer/User Guide To display units associated with a location, click Locations in the side navigation bar. The Units in Location window will open, with a list of units associated with the first alphabetically-listed location. 3. Click on a site, department, location link in the side navigation bar to display another entry in the unit list. Custom Fields Ten custom fields are available.
Chapter 15: Grouping Units 237 Example: Custom fields In the following example, a DSView software administrator wants to examine a unit test configuration. The units will be placed in one of two categories: an initial configuration or a final configuration category. The administrator also wants to identify the unit’s managers.
238 DSView™ 4 Installer/User Guide g. 3. Click Save and then click Close. The Appliance - All window will open. The side navigation bar will now include Test Configuration instead of Custom Field Labels. The test configuration will also include an EVR1500 environmental monitor that is managed by Mary Jones. The EVR1500 environmental monitor has also not been verified for the final configuration, so the administrator will include it in the Initial Configuration category. a.
Chapter 15: Grouping Units 239 Figure 15.1: Custom Fields Example: Side Navigation Bar Table 15.2: Custom Fields Example: Side Navigation Bar Descriptions Number Description 1 System-wide first-level custom field label 2 Unit first-level custom field labels Unit Groups Unit groups may be used to organize units. You may create nested unit groups (unit groups within unit groups) to organize units hierarchically. Units may belong to multiple groups.
240 DSView™ 4 Installer/User Guide There are two top-level system-defined unit group containers: global root and personal root. These group containers cannot be deleted. They can contain other unit groups, but not individual units. All global unit groups are descendents of global root. All personal unit groups are descendents of personal root. There is also a system-defined unit group named Unassigned, which is a descendent of the global root.
Chapter 15: Grouping Units 241 Table 15.
242 DSView™ 4 Installer/User Guide Figure 15.3: Unit Group Hierarchy Example Table 15.
Chapter 15: Grouping Units 243 Three personal unit groups have been created. The ProjectA and ProjectB unit groups do not have subgroups. The ProjectC unit group has one or more subgroups. To display a list of unit groups in the Unit Groups window: 1. Click the Units tab. 2. Click Groups in the top navigation bar. The Unit Groups window will open. If a unit group has subgroups (children), an arrow will be displayed next to its name.
244 DSView™ 4 Installer/User Guide all descendants of the group. When disabled, only the immediate children of the selected group will be displayed. To display information about a unit group: 1. Click the Units tab. 2. Click Groups in the top navigation bar. 3. Click the group container or the parent group of the unit group you want to display information about. 4. Click on the unit group name. 5. The side navigation bar will contain information links about the selected unit group. 6.
Chapter 15: Grouping Units 8. 245 If you want to add another unit group in the same hierarchy, click Add/New. The Add Unit Group window opens. -orIf you do not want to add another group, click Add/Close. The Unit Groups window opens. To delete a unit group: NOTE: Deleting a unit group deletes the group only; the units still exist in the DSView software system. You cannot delete any system-defined unit groups (global root, personal root and unassigned.) 1. Click the Units tab. 2.
246 DSView™ 4 Installer/User Guide be members of the unit group “Huntsville.” (This unique name restriction does not apply to personal unit groups that are owned by different users.) 5. If you do not want the unit group (or any of its child unit groups) to appear in the side navigation bar, enable the Do not display this unit group nor any child unit groups as unit views checkbox. 6. If you do not want the units in the unit group to belong to any other unit group, select Exclusive. 7.
Chapter 15: Grouping Units 247 To add or remove access rights for one or more unit group: 1. Click the Users tab. 2. Click Access Rights in the top navigation bar. The Access Rights window will open. 3. To set access rights, select a user or unit group from the User and Unit Groups list, then enable or disable a checkbox in the Access Rights table for each access right. • Allow - the access right is allowed for the user/user group. • Deny - the access right is denied for the user/user group.
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249 16 DS Zones DS Zones provide virtual segregation of data center resources, including appliances, target devices and virtual machines. Each zone operates as an independent subset of the DSView software system, and units can be transferred to different zones. Users belong to a single zone, but may switch to other zones if they have access rights.
250 DSView™ 4 Installer/User Guide 2. Select the checkbox next to the zone to which you want to add a sublevel zone. Click Add. The Add Zone Wizard opens. 3. Enter a unique zone name. Click Next. 4. The Assign Zone Licenses window opens. For each license type, enter the number of licenses that can be used by this zone in the Assigned Licenses field. The number of available licenses is listed in the Available Licenses column. For details on zone licenses, see Assigning zone licenses on page 252. 5.
Chapter 16: DS Zones 3. 251 Specify the highest level zone for which you have access rights by typing the zone in the Zone field. -orSpecify the highest level zone for which you have access rights by selecting a zone name from the Zone menu. NOTE: If you do not specify a zone, DSView software attempts to log you in to the top level zone. If you do not have access rights to the top level zone, the login attempt fails. 4. Click Login. To switch zones: Click the System tab, then click Zones.
252 DSView™ 4 Installer/User Guide Managing zone properties Once you have created a zone, you can modify the zone name, license distribution and access rights. To modify the zone name: 1. Click the System tab. 2. Select Zones in the top navigation bar. 3. Click the name of zone you wish to modify. 4. Click Name in the side navigation bar. 5. Enter a unique zone name in the field. The current zone path in relation to higher level zones is displayed. 6. Click Save.
Chapter 16: DS Zones 253 Managing zone access rights When operating a DSView software system with zones, there are multiple layers of access rights to consider. First, you can allow or deny access rights per zone. If you deny an access right group for a zone, no users in that zone, including administrative users, can perform the associated actions. In addition, a user cannot create a sublevel zone with access rights that were denied in the parent zone.
254 DSView™ 4 Installer/User Guide 3. Click the name of zone you wish to modify. 4. Click Access Rights in the top navigation menu. 5. The Assign Zone Rights window opens. For each access rights group, select Allow or Deny. 6. Click Save. Using Zones Zones operate as independent subsets of the DSView software system. When logged into a zone, most actions only affect your active zone, even if you have access rights to other zones.
Chapter 16: DS Zones Action User Status Required for Action 255 Zone(s) Affected Active zone only. Add unit groups Any qualified user NOTE: The user group name must be unique within the active zone, but can be duplicated in other zones. When a zone is created, three groups are automatically created: global root, unassigned and personal root. Active zone only.
256 DSView™ 4 Installer/User Guide Action User Status Required for Action Zone(s) Affected Active zone only. Add or delete users Any qualified user NOTE: When adding a user, the username must be unique within the active zone, but can be duplicated in other zones. When using the Add User Wizard, only authentication services and groups that belong to the active zone can be selected. Users and user groups cannot be moved user to another zone.
Chapter 16: DS Zones Action Add authentication services 257 User Status Required for Action Zone(s) Affected Any qualified user Active zone only. The same authentication service cannot be reused in multiple zones. The authentication service must be added to each zone where it will be used. As a result, virtual users may end up in multiple zones, but each instance of the user in a zone is treated as unique user in the DSView software system. An authentication service cannot be moved to another zone.
258 DSView™ 4 Installer/User Guide Action User Status Required for Action Zone(s) Affected View or export data logs Any qualified user Active zone only. View and modify email notifications Any qualified user Active zone only. Modify log retention Super users only All zones. Modify events Super users only All zones. View usage and asset reports Any qualified user Active zone only. Modifying system settings in a zone Table 16.
Chapter 16: DS Zones 259 Action User Status Required for Action Zone(s) Affected Manage plug-ins Super users only All zones. Configure SNMP trap settings Any qualified user Active zone only. Import system settings Super users only To the top level zone only. The top level zone must be active at the time of import.
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261 17 Managing User Accounts This chapter describes how to manage user accounts.
262 DSView™ 4 Installer/User Guide Icon Authentication Method Status All Enabled - The user can log in and use the DSView software. Internal Disabled - The user cannot log in to the DSView software. See User account restrictions and expiration settings on page 269. Internal Locked - The user account has been locked; the user cannot log in to the DSView software because the maximum number of log in failures has been exceeded.
Chapter 17: Managing User Accounts 263 • Business Phone - Business phone number defined in the user’s properties. See Phone contact on page 271. • Default E-Mail - Default email account defined in the user’s properties. See Email contact on page 272. • E-Mail 1-E-Mail 5 - Up to five additional email accounts defined in the user’s properties. See Email contact on page 272. • Custom Field 1- Custom Field 6 - Custom fields for the user.
264 DSView™ 4 Installer/User Guide • The user groups in which the user will be included. Each user group contains specific access rights that allow a user to perform specific actions. See User Groups and User Roles on page 275. • The preemption level for interrupting or disconnecting serial or KVM sessions. See Preemption Levels on page 45. You must have DSView software administrator or user administrator rights to add a user. To add a user account: 1. Click the Users tab. 2. Click Add.
Chapter 17: Managing User Accounts 265 can be used to impersonate another user over the Web Services API or GUI Access API. For more information, see the DSView software SDK online help. NOTE: A service account may only be created if you selected the DSView software internal authentication service in step 3. d. 5. Click Next. Go to step 6. The Specify User Name window will open. If you selected RADIUS, TACACS+ or RSA SecurID in step 3: a.
266 DSView™ 4 Installer/User Guide The DSView software obtains external group membership and external user information when a user logs in. If a user’s group membership changes or the user is deleted externally, the DSView software will not see those changes until the next time that user logs in. Deleting User Accounts To delete one or more user accounts: 1. Click the Users tab. 2. Click the checkbox to the left of the username(s).
Chapter 17: Managing User Accounts 4. 267 Confirm or cancel the reset.
268 DSView™ 4 Installer/User Guide 4. Type the full name of the user. 5. Click Save and then click Close. User certificates Certificates may be changed only for internal authentication users. If the system certificate policy is enabled for user certificates (see System certificate policy and trust store on page 52), the user certificate used at login must meet the policy requirements.
Chapter 17: Managing User Accounts 269 3. Click Credentials in the side navigation bar and then click SSH Key. The User SSH Key window will open. 4. Type the 1-256 character name of the file containing the public SSH key that was generated by a third party key generator or browse to the file location. 5. Click Save and then click Close. The SSH key file will be uploaded to the DSView server for use in authenticating the user.
270 DSView™ 4 Installer/User Guide • To force a user to define a new password during the next login, enable the User must change password at next login checkbox. • To prevent the user from changing the password, enable the User cannot change password checkbox. • To prevent a user’s password from expiring, enable the Click Password never expires checkbox. • To designate the account as a service account, enable the Service Account checkbox.
Chapter 17: Managing User Accounts 271 The DSView software obtains external group membership and external user information when a user logs in. If a user’s group membership changes or the user is deleted externally, the DSView software will not see those changes until the next time that user logs in. Preemption level See Preemption Levels on page 45. To change the preemption level of a user: 1. Click the Users tab. 2. Click on a username. The User Name window will open. 3.
272 DSView™ 4 Installer/User Guide 5. Click Save and then click Close. Email contact Email contacts may be changed only for internal authentication users. To specify email contact information for user: 1. Click the Users tab. 2. In a User Accounts window, click on a username. The User Name window will open. 3. Click E-Mail Addresses in the side navigation bar. The User E-Mail Properties window will open. 4. Type the primary email address of the user and up to five additional email addresses. 5.
Chapter 17: Managing User Accounts 273 User Access Rights Access rights indicate whether a user is allowed to perform certain actions on a unit in the DSView software system. See About Access Rights on page 163 for detailed information and a list of actions that can be enabled/disabled for target devices and managed appliances. You may assign access control rights from a user perspective. Access rights can be granted only from the Users - Access Rights page. To display a user’s access rights: 1.
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275 18 User Groups and User Roles Users that have been added to the DSView software system may be added to the following two types of user groups: • Roles (built-in) - The DSView management software is delivered with six predefined user roles: Appliance administrators, Auditors, DSView software administrators, Everyone, User administrators and Users. All users are automatically included in the Everyone user role when they are added to the DSView software system.
276 DSView™ 4 Installer/User Guide 2. Click Groups in the top navigation bar. Roles will automatically be selected in the side navigation bar and the Users - Roles window will open. To display the user-defined groups, click User-Defined in the side navigation bar. The User Groups - User Defined window will open.
Chapter 18: User Groups and User Roles 277 Auditors have full access to the Reports tab and limited access to the System tab. Auditors can view asset and usage reports as well as manage the event log and data log repository. Auditors can also perform event log system tasks. DSView administrators have full access and control in the DSView software. They have the permissions of all other roles plus the permissions of the DSView administrator role.
278 DSView™ 4 Installer/User Guide DSView software internal, RADIUS, LDAP, Windows NT or Active Directory authentication services To add a user-defined user group: 1. Click the Users tab. Click Groups in the top navigation bar. Click User-Defined in the side navigation bar. The User Groups - User Defined window will open. 2. Click Add. The Add User Group wizard will appear. 3. The Select Authentication Service window will open.
Chapter 18: User Groups and User Roles 279 You may filter the list by using the Filter button and the adjacent text field. If you are using an Active Directory Server, you can choose the filter method. Click Filter in DSView Server (legacy) to use a traditional filtering method; see Filtering information in a window on page 28. -orClick Filter in Active Directory Server to use a modified filtering method that only provides matches to the filter string based on the common name (CN) of the group.
280 DSView™ 4 Installer/User Guide Name field. Type the name for the external user group on the external authentication service. The group name must correspond to one of the values configured in the TACACS+ service. Click Next. 5. Select a role for the user group(s), then click Next. See Built-in User Groups Roles on page 43 for information about user roles. 6. From the Preemption Levels menu, select a preemption level from 1-4; the higher the number, the higher the preemption level.
Chapter 18: User Groups and User Roles 3. 281 To change the name of the user group, type a new 1-256 character name in the Name field. NOTE: If the user group belongs to a TACACS+ service that uses the privilege level attribute method, the Name field will be disabled. 4. To change the preemption level, type a number (from 1-4; the higher the number, the higher the preemption level) in the Preemption Level field or select a value from the menu. See Preemption Levels on page 45. 5.
282 DSView™ 4 Installer/User Guide You may also add or remove a user from a built-in or user-defined user group by clicking on a username in a User Accounts window and changing its user group membership. See Changing User Group Members on page 281. User Group Access Rights Access rights indicate whether a user is allowed to perform certain actions on a unit in the DSView software system.
283 19 Using the Video Viewer The Video Viewer is used to conduct a KVM session with one or more target devices attached to one or more KVM switches. You may optionally use KVM session profiles to control session behavior on target devices. When you connect to a device using the Video Viewer, the target device desktop appears in a separate window. The Video Viewer window supports either a 3 or 5 button mouse.
284 DSView™ 4 Installer/User Guide When using a non-proxied connection, video performance over a slower network connection may be less than optimal. Since certain color settings use less network bandwidth than others, changing the color settings may increase video performance. For optimal video performance over a slower network connection, a color setting such as Grayscale/Best Compression or Low Color/High Compression is recommended. See Color depth on page 294.
Chapter 19: Using the Video Viewer Window Features Figure 19.1: Video Viewer Window (Normal Windows Mode) (Windows OS Shown) Table 19.1: Video Viewer Window Descriptions Number Description 1 Title Bar: Displays the name of the server being viewed. When in Full Screen mode, the title bar disappears and the server name appears between the menu and toolbar.
286 DSView™ 4 Installer/User Guide Number Description 2 Thumbtack: Locks the display of the menu and toolbar so that it is visible at all times. 3 Menu and toolbar: Allows you to access many of the features in the Video Viewer window. The menu and toolbar will be in a show/hide state if the thumbtack has not been used. Place your cursor over the toolbar to display the menu and toolbar. Up to ten commands and/or macro group buttons may be displayed on the toolbar.
Chapter 19: Using the Video Viewer 287 To open a KVM session from the DSView Explorer: In a Units View window containing the target device you want to access (see Accessing Units View windows on page 118), click the KVM Session link in the Action column of the target device you wish to view. The Video Viewer launches in a new window. To open a KVM session using the Unit Overview window: 1.
288 DSView™ 4 Installer/User Guide Connecting to an existing session When you attempt to connect to a port already in use by another user, the Cannot connect to the server dialog box displays and states that the port is in use along with the name of the current user(s). At this point, you may request to share access to the port with the current user (s).
Chapter 19: Using the Video Viewer 289 made. If the user's preemption level is higher than or equal to yours, the stealth connection may not be permitted; see Preemption Levels on page 45. Up to 12 users may share a single port at one time. If a 13th user attempts to connect, an error message will inform the user that no sessions are available. To display a list of users sharing their port or channel, select View - List of Shared Users in the Video Viewer window.
290 DSView™ 4 Installer/User Guide Session time-out A remote session may time-out if there has been no activity in a session window for a specified time. The session time-out value is configured by the DSView software administrator at the switch level. See Managed Appliance Settings on page 166. You may override this value within the DSView Explorer. If you specify a new time-out value, it will be used the next time the DSView software is started.
Chapter 19: Using the Video Viewer 291 In addition to the profile override option, the color depth and video scaling settings have an option that can be enabled to prohibit the user from setting a higher value than the current setting. Enabling this option can improve bandwidth management. A KVM session profile contains general, cursor, toolbar and video settings. General profile settings Name A KVM session profile name uniquely identifies the profile. Profile names may contain 1-64 characters.
292 DSView™ 4 Installer/User Guide Table 19.
Chapter 19: Using the Video Viewer 293 If you enable Allow users to override this setting, or if no profile is assigned to the target device, users may enable/disable pass through mode using Video Viewer menu commands. You may also enable/disable full screen mode. See General commands on page 300. Menu activation keystroke The menu activation keystroke setting specifies the keystroke that can be used to activate the Video Viewer menu.
294 DSView™ 4 Installer/User Guide Single cursor mode - release keystroke The single cursor mode - release keystroke setting indicates the keystroke that can be used to release the Video Viewer single cursor mode. When using a device that captures keystrokes before they reach the client, you should avoid using those keys to restore the mouse pointer.
Chapter 19: Using the Video Viewer 295 using that profile will not be able to select Best Color. However, they could select a lower color depth such as Gray Scale/Best Compression. If you enable Allow users to override this setting, or if no profile is assigned to the target device, users may specify the color depth using Video Viewer menu commands. See Video commands on page 1. Video scaling The video scaling setting (View - Scaling) indicates the Video Viewer window resolution.
296 DSView™ 4 Installer/User Guide If you enable Allow users to override this setting, or if no profile is assigned to the target device, users may enable/disable background refresh using Video Viewer menu commands. Users may also use the Refresh Image command. See Video commands on page 303. Managing KVM session profiles Only appliance administrators may display, add, change or delete a KVM session profile.
Chapter 19: Using the Video Viewer • 297 Several settings also allow you to enable/disable an Allow users to override these settings checkbox. When enabled, users may override that profile setting using a Video Viewer menu command or button. When disabled, users cannot override the setting.
298 DSView™ 4 Installer/User Guide 7. e. In the Avocent Mouse Sync menu, select Enable or Disable. Enabling Avocent Mouse Sync provides improved mouse tracking on the target device on supported system configurations. If Avocent Mouse Sync is enabled, it is not necessary to disable mouse acceleration on the target device. Enable or disable the Allow users to override these settings checkbox. f.
Chapter 19: Using the Video Viewer 299 may select a higher color depth value than the current setting. When disabled, users may not select a higher value, but they may select a lower value. c. In the Video Scaling field, choose the desired value. Enable or disable the Allow users to override these settings checkbox. If users are allowed to override this setting, you may also enable or disable the Prohibit users from selecting a higher value checkbox.
300 DSView™ 4 Installer/User Guide To assign a KVM session profile to multiple target devices: 1. In a Units View window containing target devices (see Accessing Units View windows on page 118), click the checkbox next to one or more target devices. To change the KVM session profile for all target devices in the page, click the checkbox to the left of Name at the top of the list. 2. Click Operations, then select Properties from the drop-down menu. 3. The Multiple Unit Properties window will open.
Chapter 19: Using the Video Viewer 301 To enable or disable full screen mode: NOTE: The View - Full Screen command may only be used by the primary user. The command is not available to non-primary users who are sharing the session. 1. To enable full screen mode, click the Maximize button or select View - Full Screen from the Video Viewer menu. The desktop window will disappear and only the accessed device desktop will be visible. The screen will be resized up to a maximum of 1024 x 768.
302 DSView™ 4 Installer/User Guide To specify a key for exiting single cursor mode: 1. Select Tools - Session Options from the Video Viewer menu or click the Session Options button. The Session Options dialog box appears. 2. Click the Mouse tab. 3. In the Single Cursor mode field, select a key from the menu. 4. Click OK. The key will be displayed in the title bar. When single cursor mode is enabled, pressing the specified key returns the session to regular desktop mode.
Chapter 19: Using the Video Viewer 303 3. Enable the checkboxes for the items to display in the toolbar. Disable the checkboxes for the items to remove from the toolbar. 4. Click OK to save the changes and close the dialog box. Video commands The color depth, scaling and background refresh commands may also be specified in a KVM session profile; see Video profile settings on page 294. The refresh image button/command cannot be set in a KVM session profile.
304 DSView™ 4 Installer/User Guide To set mouse scaling: 1. Select Tools - Session Options from the Video Viewer menu or click the Session Options button. The Session Options dialog box appears. 2. Click the Mouse tab. 3. To use one of the preconfigured settings, enable a radio button. 4. • In the Default 1:1 scaling ratio, every mouse movement on the desktop window will send an equivalent mouse movement to the server.
Chapter 19: Using the Video Viewer 305 Manual Video Adjustment Generally, the Video Viewer window automatic adjustment features will optimize the video for the best possible view. However, users may fine tune the video with the help of Avocent Technical Support by using the Tools - Manual Video Adjust command in the Video Viewer menu or clicking the Manual Video Adjust button. This displays the Manual Video Adjust dialog box.
306 DSView™ 4 Installer/User Guide Figure 19.2: Manual Video Adjust Dialog Box Table 19.
Chapter 19: Using the Video Viewer 307 Image capture width, pixel sampling/fine adjust, image capture horizontal position and image capture vertical position The Image Capture Width, Pixel Sampling/Fine Adjust, Image Capture Horizontal Position and Image Capture Vertical Position adjustments affect how the target video is captured and digitized and are seldom changed. The image capture parameters are automatically changed by the Automatic Adjustment function.
308 DSView™ 4 Installer/User Guide Automatic video adjustment NOTE: You may also select Tools - Automatic Video Adjust from the Video Viewer menu or click the Automatic Video Adjust toolbar icon to automatically adjust the video. In most cases, you will not need to alter the Video Settings from the default. The system will automatically adjust and use the optimal video parameters.
Chapter 19: Using the Video Viewer 309 To capture the Video Viewer window to your clipboard: Select File - Capture to Clipboard from the Video Viewer menu or click the Capture to Clipboard button. The image data is saved to the clipboard. Displaying Video Viewer Users NOTE: This procedure is not available if the DSR Remote Operations software is being used. To display current Video Viewer users: 1. Select View - Connected Users from the Video Viewer menu or click the Connected Users button.
310 DSView™ 4 Installer/User Guide Scan mode has a lower priority than an active connection. If you or another user are connected to a device, that device will be skipped in the scan sequence, and scan mode will proceed to the next device unless the Shared Connections Automatically option has been selected, in which case target devices may be shared and will not be skipped in the scan sequence. No login error messages will appear.
Chapter 19: Using the Video Viewer Figure 19.3: Thumbnail Viewer Table 19.4: Thumbnail Viewer Descriptions Number Description 1 Thumbtack: Locks the display of the menu so that it is visible at all times. 2 Menu: Allows access to Thumbnail Viewer features. The menu will be in a show/hide state if the thumbtack has not been used. Place your cursor over the toolbar to display the menu.
312 DSView™ 4 Installer/User Guide Number Description 3 Minimize button: Minimizes the display of the Thumbnail Viewer window into the toolbar at the bottom of the local computer. 4 Close button: Closes the Thumbnail Viewer and all thumbnails being viewed. The Close button may not be present on all operating systems. Status indicator: The device name and status indicator appear below each thumbnail: 5 • A green LED indicates that a device is currently being scanned.
Chapter 19: Using the Video Viewer 313 Updating of the thumbnail image will stop until it is enabled. To enable a device thumbnail in the scan sequence: Select a device thumbnail. Select Thumbnail - - Enable from the Thumbnail Viewer menu or right-click on a device thumbnail and select Enable from the pop-up menu. Updating of that thumbnail image will resume. To launch a session to a device from the Thumbnail Viewer: Select a device thumbnail.
314 DSView™ 4 Installer/User Guide When a session is started in the DSView software, global and personal macros are retrieved from the DSView server. Then, when a Video Viewer window session is started, the macros are loaded. A user may choose to use either personal macros or global macros and switch between using them at any time during the session. Both personal and global macros may be added to the Video Viewer window toolbar. A user may then execute the macro by clicking the button on the toolbar.
Chapter 19: Using the Video Viewer 2. Select one of the following: All - displays both personal and global macros, Personal displays only personal macros or Global - displays only global macros. 3. Select the desired macro from the Defined Macros list and then click Run. 4. Click Close. 315 To create or edit a macro: 1. Select Macros - Configure - Macros from the Video Viewer menu or click the Macros button. The Macros dialog box appears. 2. To create a macro, click Create.
316 DSView™ 4 Installer/User Guide To delete a macro: 1. Select Macros - Configure - Macros from the Video Viewer menu or click the Macros button. The Macros dialog box appears. 2. Select one of the following: All - displays both personal and global macros, Personal displays only personal macros or Global - displays only global macros. 3. Select the desired macro from the Defined Macros list and then click Delete. You are prompted to confirm the deletion. 4. Confirm or cancel the deletion. 5.
Chapter 19: Using the Video Viewer 317 4. In the Group Type area, click Global if you wish to create a global macro group or click Personal if you wish to create a personal macro group. 5. Click OK to save the name and return to the Macro Groups dialog box. 6. Click Close. To add or delete macros in an existing macro group: 1. Select Macros - Configure - Macro Groups from the Video Viewer menu or click the Macro Groups button. The Macros Groups dialog box appears. 2.
318 DSView™ 4 Installer/User Guide 6. Click OK to save the name and return to the Macro Groups dialog box. 7. Click Close. To delete a macro group: 1. Select Macros - Configure - Macro Groups from the Video Viewer menu or click the Macro Groups button. The Macro Groups dialog box appears. 2. Select one of the following: All - displays both personal and global macro groups, Personal - displays only personal macro groups or Global - displays only global macro groups. 3.
Chapter 19: Using the Video Viewer 5. 319 Click Close to exit the Macro Groups dialog box. Macros in the selected group will appear in the Video Viewer window Macros menu. To display a predefined macro group: Select Macros - Display on Menu and then select one of the macro groups Sun or Windows. Power Control of Devices Attached to Power Devices NOTE: You must have Appliance Administrator privileges to issue a power control command.
320 DSView™ 4 Installer/User Guide The target device must be intrinsically able to use the types of USB2-compatible media that you virtually map. In other words, if the target device does not support a portable USB memory device, you cannot map that on the client machine as a virtual media drive on the target device. The user (or user group to which the user belongs) must have permission to establish virtual media sessions and/or reserved virtual media sessions to the target device.
Chapter 19: Using the Video Viewer 321 can be mapped as virtual drives. You may also add ISO and floppy image files and then map them using the Virtual Media dialog box. After a device is mapped, the Virtual Media dialog box Details View displays information about the amount of data transferred and the time elapsed since the device was mapped. You may specify that the virtual media session is reserved.
322 DSView™ 4 Installer/User Guide Opening a virtual media session To launch a virtual media session: Select Tools - Virtual Media from the Video Viewer menu. The Virtual Media dialog box will appear. To make this a reserved session, click Details, then enable the Reserved checkbox. To map a virtual media drives: 1. Open a virtual media session from the Video Viewer menu by selecting Tools - Virtual Media. 2. To map a physical drive as a virtual media drive: a.
Chapter 19: Using the Video Viewer d. 323 Repeat steps a through c for any additional ISO or floppy images you wish to add. You may add any number of image files (up to the limits imposed by memory), but you may only have one virtual CD or virtual mass storage mapped concurrently. If you attempt to map too many drives (one CD and one mass storage device) or too many drives of a particular type (more than one CD or mass storage device), a message will be displayed.
324 DSView™ 4 Installer/User Guide Closing a virtual media session To close the Virtual Media dialog box: 1. Click Exit. 2. If you have any mapped drives, a message is displayed, indicating that the drives will be unmapped. Confirm or cancel the operation. If a user attempts to disconnect a virtual media session or an active KVM session that has an associated locked virtual media session, a confirmation message is displayed, indicating that any virtual media mappings will be lost.
Chapter 19: Using the Video Viewer 4. 325 If no smart card is mapped to the target device, the No Card Mapped option will have a dot beside it. Select your smart card, listed below this option, to map the smart card. To unmap a smart card: Close out the KVM session by clicking X in the Video Viewer window menu. -orSelect Tools - No Card Mapped. -orRemove the smart card from the smart card reader. -orDisconnect the smart card reader from the client server.
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327 20 Using the Telnet Viewer The DSView management software ships bundled with a built-in proprietary Telnet Viewer that provides features unavailable in many other Telnet programs. These features include configurable session properties tailored for each device, configurable user preferences for all sessions, a scripting function for automatic device login, a macro function and a logging function.
328 DSView™ 4 Installer/User Guide Telnet Viewer Window Features A new Telnet Viewer window will open for each new Telnet session established by a user. The Telnet Viewer window contains menus, a toolbar and a window that provides virtual terminal emulation. Figure 20.1: Telnet Viewer Window Table 20.
Chapter 20: Using the Telnet Viewer 329 Number Description 1 Title Bar: Displays the name of the target device being viewed. 2 Toolbar: Allows you to access many of the features in the Telnet Viewer. See Table 20.2 for a description of the toolbar icons. 3 Virtual Terminal window: Interacts with your target device through this window. By default the window size is 80 characters x 24 lines. 4 Viewer window: Resizes the window when you click and hold on the frame.
330 DSView™ 4 Installer/User Guide Icon Description Copy Text - Copies highlighted text in a Telnet Viewer session screen to the system clipboard Restore - Restores the ability to highlight screen text when autoscaling is enabled and the virtual terminal window has been scaled Paste - Pastes the contents of the system clipboard into a Telnet Viewer session Prints a screen of Telnet Viewer session data Security Property A fully functional SSH2 (Secure Shell Version 2) Client is built into the Telnet
Chapter 20: Using the Telnet Viewer 331 connection. Finally, the virtual terminal window will open using an SSH2 shell over SSH connection. SSH2 settings may be viewed by clicking on an appliance name in the DSView Explorer and selecting Appliance Settings - Sessions - Settings in the side navigation bar to display the Properties - Sessions - Settings window.
332 DSView™ 4 Installer/User Guide To change the cursor appearance: 1. Select Options - Preferences from the menu. The Preferences dialog box will appear. 2. In the Caret list, choose Block to display the cursor as a block or choose Underline to display the cursor as an underline. The default value is Underline. To enable/disable an exit warning prompt for Telnet Viewer sessions: 1. Select Options - Preferences from the menu. The Preferences dialog box will appear. 2.
Chapter 20: Using the Telnet Viewer 333 2. Click the Terminal tab. 3. From the Terminal Emulation list, choose one option. The default value is VT100. Terminal Emulation on page 419 contains encoding and decoding information for each of the terminal emulation types. NOTE: When connecting to an appliance, the terminal type setting must match the terminal emulation type.
334 DSView™ 4 Installer/User Guide Table 20.4: Terminal Emulation and Type Terminal Emulation Terminal Type VT52 DEC-VT52 VT100 DEC-VT100 VT100+ DEC-VT100 VT102 DEC-VT102 VT220 DEC-VT220 VT320 DEC-VT320 To change the linefeed settings: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2. Click the Terminal tab. 3.
Chapter 20: Using the Telnet Viewer 335 To enable/disable local echo: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2. Click the Terminal tab. 3. When you are connected to a device that does not repeat or echo the data that you type, you may enable Local Echo mode. Otherwise, the Telnet Viewer will not display the text you type.
336 DSView™ 4 Installer/User Guide 3. Enable or disable the Automate login checkbox. The default value is disabled. 4. In the Initial Character list, select one option: CR (carriage return), CR+LF (carriage return and linefeed), ESC (Escape), CTRL+P (Control+P sequence, 0X10 in hex) or None (no initial transmission character). 5. In the Expect box, type the 1-32 alphanumeric character string that you expect from the device. Spaces are allowed. 6.
Chapter 20: Using the Telnet Viewer 337 Macros NOTE: Three additional types of macros are available in the DSView management software. Exit macros, created within the DSView Explorer, reside on DS1800 digital switches and KVM over IP switches and are used by these switches. Global macros and personal macros are created using the Video Viewer window and are used with KVM sessions with target devices attached to DS1800 digital switches and KVM over IP switches.
338 DSView™ 4 Installer/User Guide 4. To define a hotkey for the macro, choose one from the Key list. To add a modifier to the hotkey, check the Control, Shift or Alt boxes. (A macro’s hotkey is accessible only when the macro belongs to the active macro group.) 5. By default, the Include in Menu box is checked, indicating the macro will appear in the Macros menu. If you do not wish to include the macro in the Macros menu, uncheck this box.
Chapter 20: Using the Telnet Viewer 3. Click Edit. The Configure Macros dialog box expands to display an Edit Macro area containing the information defined for the macro. 4. Edit the macro properties as needed. 5. Click OK. The changes are saved and the Configure Macros dialog box returns to its abbreviated view. 6. Repeat steps 2-5 to edit additional macros. 7. Click OK to close the Configure Macros dialog box.
340 DSView™ 4 Installer/User Guide 5. To remove one or more macros from the macro group, select the macro(s) from the Macros In Group list, then click Remove. The macros will be moved to the Macros Available list. 6. In the Access Rights area, specify whether you want the macro group to be a Global Macro group (available to all users) or a Personal Macro group (available only to the current user). You must have DSView software administrator privileges to assign access rights. 7. Click OK.
Chapter 20: Using the Telnet Viewer 341 To delete a macro group: NOTE: You must have DSView software administrator privileges to delete global macro groups. 1. Select Macros - Configure - Groups from the menu. The Configure Macro Groups dialog box appears. 2. Select the macro group in the Macro Groups table that you wish to delete. 3. Click the Delete button. A dialog box appears, prompting you to confirm the deletion. 4. Confirm or cancel the deletion.
342 DSView™ 4 Installer/User Guide 2. Click the Logging tab. The Default Directory field displays the current default location for logfiles. 3. Click the Browse button. The Set Directory dialog box appears. 4. Select a directory from the Look in list or create a new directory. To create a new directory: a. Click the Create New Folder button. A new directory named New Folder appears in the directory list. b. Click the New Folder entry in the directory list to highlight it.
Chapter 20: Using the Telnet Viewer 343 Automatic logging will stop when you close the Telnet Viewer session. When logging stops, the Logging Status label disappears. To start dynamic logging: 1. Select Options - Logging - Start from the menu. The Log dialog box appears. 2. The Look in list contains the default log file directory and the Filename field contains the default log filename. Using this filename format is recommended; however, you may change it for the duration of this Telnet Viewer session.
344 DSView™ 4 Installer/User Guide Copying, Pasting and Printing Session Data In the Telnet Viewer you may: • Copy a screen of Telnet Viewer session data to the system clipboard • Copy all of the Telnet Viewer session buffer contents to the system clipboard • Copy a highlighted portion of the Telnet Viewer session data to the system clipboard • Paste the contents of the system clipboard into a Telnet Viewer session or into another application • Print a screen of the Telnet Viewer session data In
Chapter 20: Using the Telnet Viewer 345 The highlighted text will be copied to the system clipboard. You may then paste the clipboard contents into a Telnet Viewer session or into another application. To paste system clipboard contents: 1. Place textual data on the system clipboard, using a text editor or other application. 2. Initiate a Telnet Viewer session. 3. At the point where you wish to paste the clipboard contents, select Options - Paste from the menu or click the Paste icon in the toolbar.
346 DSView™ 4 Installer/User Guide Closing a Telnet Viewer Session To close a Telnet Viewer session: Select File - Exit from the Telnet Viewer window.
347 21 Using Tools The DSView management software contains tools that may be used to perform various actions on units. This chapter describes the available tools and how to use them. Using Unit Tools The Unit Tools window contains tools that allow a user to: • Export unit information to a .csv (comma separated value) file • Export unit access rights information to a .
348 DSView™ 4 Installer/User Guide Location Telnet port Model number Type Part number Visibility (show or hide) Primary contact You may also export a topology report, regardless of any properties selected for export. A topology report contains the following columns: • Port - (target devices or cascade switches only) Port number on the appliance to which the target device or cascade switch is connected. • Type - (managed appliances only) Appliance type, if known.
Chapter 21: Using Tools 349 11. Click Open. The file will download and open. By default, .csv files are configured to open in Microsoft Excel. If Microsoft Excel is not installed on your computer, you will be prompted to select a text editor to use for opening the .csv file. The default filename of the .csv file is unitproperties.csv. Subsequent files that you export will be incremented (unitproperties[1].csv, unitproperties[2].csv and so on). -orClick Save. The Save As dialog box will appear.
350 DSView™ 4 Installer/User Guide rights. Subsequent files that you export will be incremented (target_device_rights [1].csv, target_device_rights[2].csv and so on). -orClick Save. The Save As dialog box will appear. Select a directory and filename and click Save to save the .csv file. 9. Click Finish. The Units Tools window will open. Merging target devices Using the Merge Target Devices tool may be necessary if a target device is connected to one or more managed appliances.
Chapter 21: Using Tools 351 devices named TD1 and TD2, and TD2 is listed before TD1, the merged target device will be named TD2. Click Next. 5. The Confirm Target Device Merge window will open. Click Next to confirm merging the connection paths into the specified destination target device. See Connections to Units on page 204. 6. The Completed Successful window will open. 7. Click Finish. The Units Tools window will open.
352 DSView™ 4 Installer/User Guide • Resynchronize the managed appliance so that it reflects the current DSView software system configuration • Save or restore the configuration • Save or restore the database of local users To access the managed appliance tools: 1. 2. Click the Units tab. In the side navigation bar, click one of the following: • Appliances - The Appliances - All window will open.
Chapter 21: Using Tools 353 1. In the Unit Overview window, click the Reboot icon or link. A confirmation dialog box will appear. 2. Confirm or cancel the reboot. If confirmed, all active sessions will be disconnected. Upgrading firmware To upgrade the firmware on a managed appliance: NOTE: A valid Flash file must exist in the DSView server’s firmware repository for the KVM switch or serial console appliance to use this command.
354 DSView™ 4 Installer/User Guide Resynchronizing units When a unit changes its configuration, it may not be properly represented in the DSView software system. For example, a target device may be added, removed or moved. Resynchronizing will update these and other changes made to the unit within the DSView software system. Resynchronizing will force a check of the entire DSView software system. The process requires a large amount of time and network bandwidth and should only be performed when necessary.
Chapter 21: Using Tools 355 4. Select the type of each detected cascade switch. 5. Type a name for each cascade switch. 6. Optionally, combine any multiuser cascade switches. Click the checkboxes of the cascade switches that you wish to merge, and then click Merge. To unmerge any cascade switches that you have merged, click the checkbox of the merged cascade switch and then click Split. 7. Click Next. The Completed Successful window will open. 8. Click Finish. The Unit Overview window will open.
356 DSView™ 4 Installer/User Guide Appliance configuration files are stored in the DSView server appliance files repository. You may display the available configuration files by clicking the System tab, clicking Appliance Files in the top navigation bar and clicking Configuration in the side navigation bar. To restore a managed appliance configuration: 1. In the Unit Overview window, click the Restore Configuration icon or link. The Restore Appliance Configuration Wizard will appear. 2.
Chapter 21: Using Tools 357 User database files are stored in the DSView server appliance files repository. You may display the available database files by clicking the System tab, clicking Appliance Files in the top navigation bar and clicking User Database in the side navigation bar. To restore the user database of a managed appliance: 1. In the Unit Overview window, click the Restore User Database icon or link. The Restore Appliance User Database Wizard will appear. 2.
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359 Using Tasks 22 You may add, delete and change tasks from the Tasks window. The Tasks window lists all tasks configured in the DSView management software system and allows you to manually run tasks. Using the Tasks Window To display the Tasks window: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open. Customizing the Tasks window The following fields may be displayed in the Tasks window: Use the Customize link to add or remove fields in the display.
360 DSView™ 4 Installer/User Guide Icon Task Running - Task is currently running Stopping - Task has run but has not completely stopped Disabled - Task was prevented from executing Remote - Task is scheduled on a remote DSView server Adding tasks You may use the Add Task Wizard to run the following tasks: • Backup the DSView software database and system files • Configure SNMP trap settings on appliance • Control power of target devices • Export event log to comma separated values (.
Chapter 22: Using Tasks 361 • Daily - Runs the task once every day, once Monday-Friday or regularly for a certain number of days (every 2 days, every 3 days and so on), beginning at a specific time on a specific date. • Weekly - Runs the task once each week or regularly over a certain number of weeks (every 2 weeks, every 3 weeks and so on), beginning at a specific time on a specific date. You may also specify which days you wish for the task to run.
362 DSView™ 4 Installer/User Guide c. Click on the calendar button or the field to the left of the calendar button and select a date to begin running the task. To use the calendar: • Click on the year and select a year. • Click on the month name and select a month or use the arrows at the top of the calendar to move forward and backward by month. • Click on a day in the calendar to close the calendar and fill the field to the left of the calendar with the date you have selected.
Chapter 22: Using Tasks 363 c. Select the month to run the task from the list box. Multiple months may be selected by pressing Ctrl while clicking on the months. d. Click on the calendar button or the field to the left of the calendar button and select a date to begin running the task. To use the calendar: • Click on the year and select a year. • Click on the month name and select a month or use the arrows at the top of the calendar to move forward and backward by month.
364 DSView™ 4 Installer/User Guide a. Type the directory location in which to create the system backup, which may be a physical local drive on the DSView server or a shared network location specified by a UNC (Universal Naming Convention) path. The Location field cannot be set to a mapped network drive. The directory name must be entered in case sensitive text if your operating system supports case sensitive filenames. b.
Chapter 22: Using Tasks 365 5. Select a time to run the task (see Specifying when to run tasks on page 360), then click Next. 6. The Select Unit Group window will open. Select All Appliances or select a unit group, then click Next. 7. The Select Appliance Type window will open. Select the type of managed appliance for which to configure SNMP traps, then click Next. 8. The Select Appliances window will open. Select one or more managed appliances from the Available Appliances list, then click Add.
366 DSView™ 4 Installer/User Guide 3. Click Add. The Add Task Wizard will appear. 4. Select Export event log to a comma separated values (.CSV) file from the drop-down menu. Type a 1-64 character name for the task. 5. Select a time to run the task (see Specifying when to run tasks on page 360), then click Next. 6. The Specify Export Event Log Properties window will open. a.
Chapter 22: Using Tasks 367 Task: Exporting an Asset Report to a .csv file This task exports Asset Report data from the DSView software system to a .csv file. The exported file may be stored on a local or network drive. The exported report is named assetreport.csv by default, but you may also append the date and time to the end of the file. The output .csv file may be viewed in a text editor or spreadsheet application, such as Microsoft Excel.
368 DSView™ 4 Installer/User Guide Task: Exporting a Usage Report to a .csv file This task exports selected fields from the DSView software system Usage Reports to a .csv file. The exported file may be stored on a local or network drive. The exported report is named usagereport.csv by default, but you may also append the date and time to the end of the file. The output .csv file may be viewed in a text editor or spreadsheet application, such as Microsoft Excel.
Chapter 22: Using Tasks 369 7. The Select Last Number of Days to Export window opens. Specify the number of days in the field provided. 8. Click Finish. Task: Sending an IPMI chassis control command to target devices This command powers up, powers down, cycles the power (power down and then power up), performs a gentle shutdown or resets one or more IPMI target devices. You must have Control Target Device Power rights to send an IPMI chassis control command. See About Access Rights on page 163.
370 DSView™ 4 Installer/User Guide implementation does not support the option, the task will fail when run and be reported in the Task Results window. 9. Click Finish. Task: Test modem connections to selected units This task tests modem connections to ACS console servers that have been configured to support modem dial-up or modem dial-back. For more information about modem connections, see Active modem sessions on page 202. To add the task: 1. Click the System tab. 2.
Chapter 22: Using Tasks 371 Once this task is added, you may run it on demand at any time; see Running tasks manually on page 374. To add the task: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open. 3. Click Add. The Add Task Wizard will appear. 4. Select Upgrade firmware of selected appliances of the same type from the drop-down menu. Type a 1-64 character name for the task. 5.
372 DSView™ 4 Installer/User Guide 6. Click Finish. Task: Pull names from selected units Automatic name pull (see Automatic name pull on page 143) is not supported on some managed appliances, including the LANDesk Server Manager. To keep these appliances synchronized with the DSView software, you may instead schedule the pull names task. NOTE: For more information about LANDesk Server Manager integration, see the DSView Software Plug-in for LANDesk Server Manager online help.
Chapter 22: Using Tasks 373 performs the same operations as the Resync Unit Wizard (see Resynchronizing units on page 354). Once this task is added, you may run it on demand at any time; see Running tasks manually on page 374. To add the task: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window opens. 3. Click Add. The Add Task Wizard appears. 4. Select Update Topology for selected units from the drop-down menu. Type a 1-64 character name for the task. 5.
374 DSView™ 4 Installer/User Guide Running tasks manually Although tasks are scheduled to run at particular times using the Add Task Wizard, you may run an existing task at any time. To manually run tasks: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open. 3. Click the checkbox to the left of the task(s) you wish to run. To select all tasks on the page, click the checkbox to the left of Name at the top of the list.
Chapter 22: Using Tasks 375 Deleting tasks NOTE: Remote tasks, which are scheduled on another DSView server, may not be deleted from the DSView server to which you are logged in. To delete a remote task, you must log in to the DSView server on which the task was created. To delete a task: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open. 3. Click the checkbox to the left of the task(s) you wish to delete.
376 DSView™ 4 Installer/User Guide 5. Change the properties of the task. See the operating sequence for the task type in Adding Tasks Using the Add Task Wizard on page 363. Firmware Management The Flash firmware files for DS1800 digital switches, DSI5100, CPS and CCM appliances and DSR switches may be added, viewed and deleted using the Appliance Firmware Files window. Once a Flash firmware file(s) has been added, you may use the file(s) to upgrade the managed appliance.
Chapter 22: Using Tasks 377 3. Click on the version of a firmware file. The Firmware File Properties window will open. 4. The display includes the firmware version, appliance type, firmware creation date, country and language of the firmware. If you wish, you may change the description of the firmware file in the Description field. 5. Click Save and then click Close. The Appliance Firmware - All window will open and contain the firmware information if you saved the changes. To delete firmware: 1.
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379 23 Events and Event Logs When an enabled, defined event occurs in the DSViewsoftware system, it is saved in the event log. You may display the event log content, view details about an individual event log entry or delete an event log entry. You may have an email notification sent to one or more addresses when an event occurs. You may change the event log’s retention period and export the event log’s content.
380 DSView™ 4 Installer/User Guide Severity icons For users who are members of the DSView software administrators or auditor user groups, the non-critical, critical and non-recoverable icons also appear near the right edge of the top navigation bar in the DSView Explorer window when events of that severity occur. Each icon is accompanied by a total count of new events of that severity.
Chapter 23: Events and Event Logs • 381 You may also specify one or more unit groups - an email notification will be sent only when a specified unit-related event occurs on a unit that is a member of the specified unit group(s). If a specified event that is not tied to a unit occurs (for example, DSView server started), an email notification will be sent, regardless of the any specified unit groups.
382 DSView™ 4 Installer/User Guide • To add one or more unit groups, select the unit group(s) from the Available Unit Groups list, then click Add. The unit group(s) will be moved to the Selected Unit Groups list. • To remove one or more unit groups, select the unit group(s) from the Selected Unit Groups list, then click Remove. The unit group(s) will be moved to the Available Unit Groups list. Click Next. 7. The Completed Successful window will open. Click Finish. To change an email notification: 1.
Chapter 23: Events and Event Logs • 6. 383 To remove one or more unit groups, select the unit group(s) from the Selected Unit Groups list, then click Remove. The unit group(s) will be moved to the Available Unit Groups list. Click Save and then click Close. The Email Notifications window will open. To test an email notification: Once an email notification has been created, you may send a test message to ensure that the notification is delivered to the specified recipients. 1.
384 DSView™ 4 Installer/User Guide 2. Click Enabled Events in the side navigation bar. The Enabled Log Events window will open, listing all enabled and disabled log events. If you want to display only the events in a particular category, click the category link in the side navigation bar. 3. Click the checkbox to the left of one or more events. To select all events on the page, click the checkbox to the left of Log Event at the top of the list. 4. Click Enable or Disable.
Chapter 23: Events and Event Logs 385 • Trap Enterprise - Enterprise object identifier for a received SNMP trap. (The Trap Enterprise field in an Event Log window is named Enterprise OID in the Event Information window.) • Unit - Name of a managed appliance for the event. • User - User associated with the event. For example, when a Unit Deleted event is detected, this field contains the username of the initiator. To display the event log: Click the Reports tab. The Event Log - All window will open.
386 DSView™ 4 Installer/User Guide The Event History table contains any state change information. This includes when the state was changed, the type of change (for example, Changed from New to Acknowledged), and who (username) made the state change. 3. Click Close. The Event Log window will open. To delete one or more event log entries: 1. In an Event Log window, click the checkbox to the left of the event(s) to delete.
Chapter 23: Events and Event Logs 387 Using the date filter The event log retains all events occurring in the DSView software system for the specified retention time. By default, the 5000 most recent events are displayed. You may use the date filter to display older events or to display events from any interval in the retention time. To use the date filter: 1. Click the Reports tab. 2. In any Event Log window, click Date Filter. The Date Filter window will open. 3.
388 DSView™ 4 Installer/User Guide To change the event log retention period: 1. Click the Reports tab. 2. Click Log Retention in the side navigation bar. The Event Log Retention Time window will open. 3. Type a number of days (from 1-365) in the Days field, or select it using the menu. 4. Click Save. Creating an Event Log .csv File All or selected columns of the event log can be exported as a comma separated values (.csv) file. The output event log file is named eventlog.
Chapter 23: Events and Event Logs Microsoft Excel. If Microsoft Excel is not installed on your computer, you will be prompted to select a text editor to open the .csv file. -orFrom the File Download dialog box, click Save. The Save As dialog box will appear. Select a directory and filename and click Save to save the .csv file. 8. Click Finish. The Event Log Tools window will open.
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391 Plug-ins 24 A plug-in provides support for a specific appliance type (model) in the DSView software. A plug-in is packaged into a single archive file that can be shipped and added independently of the DSView software. You may add plug-ins to the DSView software version 3.3 or later. Although plug-ins are created independently, a particular DSView software release may include one or more plug-ins that have already been added to the software.
392 DSView™ 4 Installer/User Guide 5. Add or upgrade the plug-in on each spoke server. All spoke servers should have the same plug-ins at the same version. 6. Perform a replication operation on every spoke server. 7. Perform a backup of the DSView software database. 8. If you changed the replication schedule in step 1, you may change it back to its original values. Adding Plug-ins For optimal operation, the hub and all of the spoke servers should have the same version of a plug-in installed.
Chapter 24: Plug-ins 393 NOTE: If you added a plug-in for a Cyclades appliance, you must disable the Cyclades Web Manager to maintain security standards. For information about how to disable the Cyclades Web Manager, see the online help for the Cyclades appliance plug-in. Displaying Plug-in Information You may display information about all plug-ins that have been added as well as information about a single plug-in on the DSView server where you are logged in. To display plug-in information: 1.
394 DSView™ 4 Installer/User Guide Field Description Administrative status on this server. Valid values are: • DSView server not responding - (This value is valid only when a single plug-in has been selected.) The DSView software could not obtain plug-in status on this server. To examine server status, click the System tab, then DSView Server in the top navigation bar. If you are on a hub server, click Spoke Servers in the side navigation bar and then select the appropriate server.
Chapter 24: Plug-ins 395 Managing Plug-ins After a plug-in has been added, you may upgrade it to another (generally, newer) version. You may also disable a plug-in if necessary for troubleshooting, and then (re)activate it. • You may initiate an action only for plug-ins on the DSView server you are currently logged into. • The plug-in must currently have an administrative status that allows the action (for example, you can activate a plug-in only if its current administrative status is disabled).
396 DSView™ 4 Installer/User Guide To disable a plug-in: 1. Click the System tab. 2. Click Plug-ins in the top navigation bar. The Plug-ins window will open. 3. Click on the name of plug-in to be disabled. The plug-in overview window will open. 4. In the DSView Servers area, click the checkbox next to the DSView server you are currently logged into. 5. Click Disable. A confirmation dialog box will appear. 6. Confirm or cancel the action. To activate a plug-in: 1. Click the System tab. 2.
397 APPENDICES Appendix A: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service: To resolve an issue: 1. Check the pertinent section of the manual to see if the issue can be resolved by following the procedures outlined. 2. Check our web site at www.avocent.
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Appendices 399 Appendix B: TCP and UDP Ports The DSView software client accesses the server and performs commands using a standard web browser. The communication protocol used between the client web browser and the server is the HTTPS protocol. By default, TCP/IP port 443 is used for HTTPS connections, but you may change the port using the DSView Server Network Properties window. NOTE: The port used for the HTTPS connection may be changed using the DSView Server Network Properties window.
400 DSView™ 4 Installer/User Guide NOTE: When using a non-proxied connection, video performance over a slower network connection may be less than optimal. Since certain color settings (such as grayscale) use less network bandwidth than others (such as Best Color), changing the color settings may increase video performance. For optimal video performance over a slower network connection, a color setting such as grayscale/Best Compression or Low Color/High Compression is recommended.
Appendices 401 Figure B.2: Ports Used with a KVM Switch Proxy Server Connection (KVM) If the user wishes to establish a session with another port on the KVM switch, the same process is used. For debugging purposes, connection details may be seen by using the console port to place the KVM switch into Debug mode. Serial console appliance ports Like a KVM switch, a serial console appliance may use a non-proxied or a proxied connection. Serial console appliances use a Secure Shell Protocol (SSH).
402 DSView™ 4 Installer/User Guide Figure B.3: Ports Used with a Serial Console Appliance Connection (Serial) Without Proxy In a proxied connection, communication between the DSView server and serial console appliance occurs over port 22. The SSH connection between the client and the DSView server is tunneled over port 1078.
Appendices 403 Figure B.4: Ports Used with a Serial Console Appliance Proxy Server Connection (Serial) DSView server ports The DSView server uses the HTTPS port for communication with clients and spoke servers. Changes made to the browse list through the DSView management software are transmitted back to the DSView server host, which refreshes its browse list view over the TCP/IP port 443 connection.
404 DSView™ 4 Installer/User Guide Figure B.5: Generic Appliance If Active Directory or LDAP external authentication is being used within your DSView software system, TCP/IP ports 389 and 636 are used for connections between the DSView server and the external authentication server. Port 389 is typically used for non-SSL connections and port 636 is used for SSL connections.
Appendices 405 External authentication ports Figure B.6: External Authentication SNMP ports A supported KVM switch or serial console appliance may be configured to send SNMP traps to the DSView server in addition to an external SNMP manager. Figure B.
406 DSView™ 4 Installer/User Guide Table B.1: Ports Used by SNMP (No External SNMP Manager) Number Description 1 DSView Server 2 UDP Port 162 3 KVM Switch or Serial Console Appliance If an external SNMP manager has been added to your DSView software system, communication occurs between the SNMP manager and the KVM switch or serial console appliance as shown in Figure B.8. Figure B.8: Ports Used by SNMP (with External SNMP Manager) Table B.
Appendices 407
408 DSView™ 4 Installer/User Guide
Appendices 409 Appendix C: DSR Remote Operations Software NOTE: The DSR Remote Operations software is supported only on the following DSR switches: DSR 1020, 1021, 1022, 1024, 1030, 1031, 2020, 2030, 2035, 4020, 4030, 8020, 8030 and 8035 switches. The DSR Remote Operations software provides a subset of DSView management software functionality that allows access to a supported DSR switch when an Ethernet connection is not available.
410 DSView™ 4 Installer/User Guide Figure C.1: Using the DSR Remote Operations Software with a DSR Switch Table C.
Appendices 411 Before using the DSR Remote Operations software The following actions should be performed before using the DSR Remote Operations software: • Ensure that the switch is configured. See the installer/user guide for the DSR switch for more information. • Ensure that users have been added to the internal database of the DSR switch. If the DSView server is not available, the appliance database is used for appliance authentication.
412 DSView™ 4 Installer/User Guide • Windows 2000 Workstation or Server with Service Pack 2 or later • Windows XP Home Edition or Professional The DSR Remote Operations software is installed from the DSView software DVD. To install the DSR Remote Operations software: 1. Log on to the host system as administrator. 2. Insert the DSView software DVD. An autorun file opens a menu of installation options. 3. Click Install DSR Remote Operations.
Appendices 8. 413 The Installing... window will open and displays the progress of the installation. The software will be installed in the specified folder and a Start - Programs - Avocent DSView DSR Remote Operations shortcut menu will be created. If a previous version of the DSR Remote Operations software already exists on the Client computer, message boxes may appear asking if you want to overwrite existing files. Click Yes to All. 9.
414 DSView™ 4 Installer/User Guide NOTE: The switch will disconnect the modem connection if there is no activity on the modem connection for the time period specified by the inactivity time-out value. The default inactivity time-out value (15 minutes) may be changed using the Terminal Applications menu. See the installer/user guide for the DSR switch for more information. To exit the DSR Remote Operations software: Select File - Exit from the menu.
Appendices 415 Table C.2: DSR Remote Operations Descriptions Number Description 1 Menu bar: Allows you to access many of the features in the DSR Remote Operations window. 2 Toolbar: Provides shortcut buttons for quickly accessing commands in the Tools menu. 3 Status Bar: Displays the tips for selected menu items and the progress of operations. 4 Content Area: Use this area to display information from the DSR switch and control and start DSView software sessions to the DSR switch.
416 DSView™ 4 Installer/User Guide Power view Selecting Power in the side navigation bar of the DSR Remote Operations window will display a list of power device sockets attached to the switch and their status. Table C.
Appendices 417 Managing servers To connect to a server: NOTE: Users with a User level account may connect to a server only when given access to a switch. Select View - Servers from the menu or click Servers in the side navigation bar. Select a server and select Tools - Connect from the menu. -orSelect a server and click the Connect toolbar button. -orRight-click on a server and select Connect from the shortcut menu. A Video Viewer window will open. See Using the Video Viewer on page 283.
418 DSView™ 4 Installer/User Guide • Select a socket that has not been powered down and select Tools - Power Off from the menu bar. • Select a socket that has not been powered down and click the Power Off toolbar button. • Right-click on a socket that has not been powered down and select Power Off from the shortcut menu. The socket will power down and the icon for the socket in the content area will change. 4.
Appendices 419 Appendix D: Terminal Emulation This appendix contains information about the keys, sequences, encoding and decoding for the DSView management software terminal emulation modes when using the Telnet Viewer. Encode refers to how the client interface processes typed keys. Decode refers to how the client interface processes data coming from the target device.
420 DSView™ 4 Installer/User Guide VT100+ terminal emulation The VT100+ emulation provides compatibility with the Microsoft headless server EMS serial port interface. The DSView software Telnet Viewer VT100+ terminal emulation works identically to VT100, with the exception of support for the function keys listed in Table D.2. Table D.
Appendices 421 VT102 Receive Code Insert Line (IL) Inserts n lines at the line where the cursor is currently positioned. Lines displayed below the cursor position move down. Lines moved past the bottom margin are lost. Delete Line (DL) Deletes n lines starting with the line where the cursor is currently positioned. As lines are deleted, lines below the cursor position move up. VT100 terminal emulation Table D.
422 DSView™ 4 Installer/User Guide Keys Hex Code Function Mnemonic Encode/Decode Ctrl+H 08 BS Yes/Yes Ctrl+I 09 HT Yes/Yes Ctrl+J 0A LF Yes/Yes Ctrl+K 0B VT Yes/No Ctrl+L 0C FF Yes/No Ctrl+M 0D CR Yes/No Ctrl+N 0E SO Yes/No Ctrl+O 0F SI Yes/No Ctrl+P 10 DLE Yes/No Ctrl+Q 11 DC1 or XON Yes/No Ctrl+R 12 DC2 Yes/No Ctrl+S 13 DC3 or XOFF Yes/No Ctrl+T 14 DO4 Yes/No Ctrl+U 15 NAK Yes/No Ctrl+V 16 SYN Yes/No Ctrl+W 17 ETB Yes/No Ctrl+X 18 CAN
Appendices 423 Table D.5 lists the VT100 ANSI mode and cursor keys for set and reset modes. Encoding and decoding is supported for all the cursor keys listed. Table D.5: VT100 ANSI Set and Reset Mode Cursor Keys Cursor Key Mode Reset Mode Set Up Esc [ A Esc O A Down Esc [ B Esc O B Right Esc [ C Esc O C Left Esc [ D Esc O D Table D.6 lists the VT100 PF1-PF4 key definitions. Encoding of each listed key is supported; decoding is not applicable. Table D.
424 DSView™ 4 Installer/User Guide Control Sequence Definition Encode/Decode Esc [ Pn; Pn H Cursor Position No/Yes Esc [ Pn A Cursor Up No/Yes Esc [ Pn c Device Attributes No/No Esc # 8 Screen Alignment Display No/Yes Esc # 3 Double Height Line - Top Half No/No Esc # 4 Double Height Line - Bottom Half No/No Esc # 6 Double Width Line No/No Esc Z Identify Terminal No/No Esc = Keypad Application Mode No/No Esc > Keypad Numeric Mode No/No Esc [ Ps q Load LEDs No/No Esc 8 R
Appendices 425 Control Sequence Definition Encode/Decode Esc D Index No/Yes Esc E Next Line No/Yes Esc M Reverse Index No/Yes Esc c Reset to Initial State No/No Esc [ Ps; Ps;..;Ps 1 Reset Mode No/No Esc ( A Select Character Set G0 U.K. No/No Esc ) A Select Character Set G1 U.K No/No Esc ( B Select Character Set G0 ASCII Yes/Yes Esc ) B Select Character Set G1 ASCII Esc ( 0 Select Character Set G0 Spec. Graphics Esc ) 0 Select Character Set G1 Spec.
426 DSView™ 4 Installer/User Guide Control Sequence Definition Encode/Decode Esc [ K or Esc [ 0 K Erase from cursor to end of line No/Yes Esc [ 1 K Erase from beginning of line to cursor No/No Esc [ 2 K Erase entire line containing cursor No/No Esc [ J or Esc [ 0 J Erase from cursor to end of screen No/Yes Esc [ 1 J Erase from beginning of screen to cursor No/No Esc [ 2 J Erase entire screen No/No Esc [ Ps;Ps;..
Appendices Control Sequence Definition Encode/Decode Esc [ ? 7 h Modes to Set - Wraparound On No/No Esc [ ? 7 l Modes to Reset - Wraparound Off No/No Esc [ ? 8 h Modes to Set - Auto Repeat On No/No Esc [ ? 8 l Modes to Reset - Auto Repeat Off No/No Esc [ ? 9 h Modes to Set - Interlace On No/No Esc [ ? 9 l Modes to Reset - Interlace Off No/No Esc [ 6 n Report Cursor Position - Invoked by No/No Esc [ P1; Pc R Report Cursor Position - Response is No/No Esc [ 5 n Status Report - Inv
428 DSView™ 4 Installer/User Guide VT220 Keyboard PC Keyboard VT220 Keyboard Byte Sequence Right Arrow Right Arrow Esc [ C Up Arrow Up Arrow Esc [ A Down Arrow Down Arrow Esc [ B Keypad / Keypad / / Keypad * Keypad * * Keypad - Keypad - - Keypad + Keypad + + Keypad . Keypad . . Keypad 0..9 Keypad 0..9 >0..
Appendices VT220 Keyboard PC Keyboard VT220 Keyboard Byte Sequence F16 Ctrl - F8 Esc [ 2 9 ~ F17 Ctrl - F9 Esc [ 3 1 ~ F18 Ctrl - F10 Esc [ 3 2 ~ F19 Ctrl - F11 Esc [ 3 3 ~ F20 Ctrl - F12 Esc [ 3 4 ~ Table D.9 lists the decoding for VT220 terminal emulation. Table D.
430 DSView™ 4 Installer/User Guide VT220 Keyboard Function VT220 Keyboard Byte Sequence Erase from cursor to end of screen Esc [ j Programmable LEDs Esc [ q What are You? Esc [ c Set Mode Esc [ ? Delete 1 Character Esc [ P Insert 1 Line Esc [ L Delete 1 Line Esc [ M Up Arrow Esc [ O A Down Arrow Esc [ O B Right Arrow Esc [ O C Left Arrow Esc [ O D Fill Screen with Es Esc # 8 Up Arrow amount specified by Pn Esc [ Pn A Down Arrow amount specified by Pn Esc [ Pn B Right Arrow am
Appendices VT220 Keyboard Function VT220 Keyboard Byte Sequence Device status report Esc [ Pn n What are you? Esc [ Pn c Sat Mode Esc [ Pn h Delete Pn Characters Esc [ Pn P Insert Pn Characters Esc [ Pn L Delete Pn Lines Esc [ Pn M Insert Character Esc [ Pn @ Erase Pn Characters Esc [ Pn X 431 VT52 terminal emulation Table D.10 lists the keystroke mapping (encoding) for VT52 terminal emulation. Table D.
432 DSView™ 4 Installer/User Guide Table D.11: VT52 Decoding VT52 Keyboard Function VT52 Keyboard Byte Sequence Cursor Up Esc A Cursor Down Esc B Cursor Right Esc C Cursor Left Esc D Cursor Home Esc H Reverse Linefeed Esc I Erase to end of screen Esc J Erase to end of line Esc K Table D.12 lists the VT52 and ANSI auxiliary keypad definitions. Encoding of each listed keypad key is supported; decoding is not applicable. Table D.
Appendices Keys Keypad Numeric Code VT52 Keypad ANSI Keyboard - (dash) - (dash) Esc ? m Esc O m , (comma) , (comma) Esc ? l Esc O l . (period) . (period) Esc ? n Esc O n Enter Same as Return key Esc ? m Esc O m VT320 terminal emulation Table D.13 lists the keystroke mapping (encoding) for VT320 terminal emulation. Table D.
434 DSView™ 4 Installer/User Guide VT320 Keyboard PC Character Sequence VT320 Keyboard Byte Sequence F15 Ctrl - F7 Esc [ 2 8 ~ F16 Ctrl - F8 Esc [ 2 9 ~ F17 Ctrl - F9 Esc [ 3 1 ~ F18 Ctrl - F10 Esc [ 3 2 ~ F19 Ctrl - F11 Esc [ 3 3 ~ F20 Ctrl - F12 Esc [ 3 4 ~ Insert Insert Esc [ 1 ~ Home Home Esc [ 2 ~ Delete Delete Hex 7 F End End Esc [ 5 ~ Up Arrow Up Arrow Esc [ A Down Arrow Down Arrow Esc [ B Left Arrow Left Arrow Esc [ D Right Arrow Right Arrow Esc [ C Tab
Appendices VT320 Keyboard Function VT320 Keyboard Byte Sequence Restore cursor and attributes Esc 8 Up Arrow Esc [ A Down Arrow Esc [ B Right Arrow Esc [ C Left Arrow Esc [ D Set cursor to home position Esc [ H Set cursor to home position Esc [ f Character Attributes Esc [ m Erase from cursor to end of line Esc [ K Erase from cursor to end of screen Esc [ J Programmable LEDs Esc [ q What are You? Esc [ c Set Mode Esc [ ? Delete 1 Character Esc [ P Insert 1 Line Esc [ L Delet
436 DSView™ 4 Installer/User Guide VT320 Keyboard Function VT320 Keyboard Byte Sequence Right Arrow amount specified by Pn Esc [ Pn C Left Down Arrow amount specified by Pn Esc [ Pn D Erase parts of current line Esc [ Pn K Erase parts of current screen Esc [ Pn J Direct Cursor Addressing Esc [ Pn H Direct Cursor Addressing Esc [ Pn f Programmable LEDs Esc [ Pn q Scrolling Region Esc [ Pn r Clear tabs Esc [ Pn g Device status report Esc [ Pn n What are you? Esc [ Pn c Sat Mode Esc
Appendices Glossary Access control Access control refers to mechanisms and policies that restrict access to computer resources. Active Directory Active Directory is the directory service included with Microsoft Windows 2000 and later versions of Windows operating systems. It extends the features of previous Windows-based directory services and contains new features that ease the navigation and management of large amounts of information, which may generate savings for both administrators and end users.
438 DSView™ 4 Installer/User Guide ASMP (Avocent Secure Management Protocol) ASMP is a protocol used to securely configure managed appliance settings. This TCPbased protocol uses an SSL encrypted communications link. AMSP uses TCP port 3211. Port 3211 is non-configurable. Attach device The way DSView displays a Connection that does not have an association with a Target Device. It cannot be used to launch a session, nor control.
Appendices target device. Examples of cascade devices include a cascade switch and a power device. Cascade switch A cascade switch is an analog KVM switch connected to a KVM switch port or IQ module. A cascade switch expands the number of connections allowed on a KVM switch if the switch supports the cascade protocol.
440 DSView™ 4 Installer/User Guide • Assign IP addresses automatically • Deliver TCP/IP stack configuration parameters, such as the subnet mask and default router • Provide other configuration information, such as printer addresses Digital Certificate A digital certificate is an attachment to an electronic message used for security purposes.
Appendices DSView software client The DSView software client is a customer provided PC with an installed web browser. The web browser accesses the DSView server and provides the user interface (that is, the DSView Explorer) for the DSView software system. The DSView Explorer enables users to access and administer the server, managed appliances and target devices. DSView software client session The DSView software client session is a single HTML session between the client web browser and the server.
442 DSView™ 4 Installer/User Guide The DSView management software versions of the spoke server and hub server must match in order to register the spoke server. For example, you may not register a spoke server running DSView software version 3.1 with a hub server running DSView software version 3.2.
Appendices Graceful shutdown A graceful shutdown is identical to a shutdown performed by selecting Start Shutdown and then selecting Shut down in the Shut Down Window dialog box. Hotkey A hotkey is a keystroke that may be assigned and used to cause a specific action or set of actions to occur within a user interface. By assigning the action(s), the keystroke’s normal operation (for example, pressing F1 to open help) is superseded.
444 DSView™ 4 Installer/User Guide enabled under the Advance Internet Options dialog box of Internet Explorer version 6.0 SP1 and above. IQ module An IQ smart module uses CAT 5 cabling to attach a target device to a KVM switch. The IQ module significantly reduces cable bulk in the rack and is well suited for highdensity installations. An IQ module is connected to a DSR switch or other supported KVM switch.
Appendices 445 LDAP (Lightweight Directory Access Protocol) LDAP is a set of protocols for accessing information directories. LDAP is based on standards contained in the X.500 standard, but is significantly simpler. Unlike X.500, LDAP supports TCP/IP, which is necessary for Internet access. Because LDAP is a simpler version of X.500, it is sometimes called X.500-lite.
446 DSView™ 4 Installer/User Guide • Allows a company to combine multiple ISDN connections into a single Internet connection. NAT device A NAT device is a network address translation (NAT) device enables the use of more internal IP addresses than the number that are assigned. A NAT device provides IP addresses that are not exposed outside of the device.
Appendices 447 SDR repository device An SDR repository device is the logical management device that provides a sensor data records (SDR) system interface, which in turn, provides a set of SDR storage and retrieval commands. Serial console appliance Serial console appliance refers to a unit that allows serial sessions to a target device and is supported by the DSView software. Serial console appliances include the ACS console server, the legacy CCM and CPS appliances and other units supported by plug-ins.
448 DSView™ 4 Installer/User Guide Site A site is a location that contains a managed appliance, DSView server or both. Smart card A smart card, common access card (CAC), or integrated circuit card (ICC) is a pocketsized card with embedded integrated circuits which can process data. Smart cards can be used for single sign-on authentication. SNMP (Simple Network Management Protocol) SNMP is a set of protocols for managing complex networks. SNMP works by sending messages to different parts of a network.
Appendices TCP/IP (Transmission Control Protocol) TCP is one of the main protocols in TCP/IP networks. The IP protocol deals only with packets. TCP enables two hosts to establish a connection and exchange streams of data. TCP guarantees delivery of data and that packets will be delivered in the same order in which they were sent.
450 DSView™ 4 Installer/User Guide networks at each end of the VPN that they are connected by a private physical network instead of across a public network. (WAN) Wide Area Network WAN typically refers to a network that is distributed at multiple sites and connected by a relatively slow link between the sites. The WAN is frequently implemented using a VPN on the Internet. (WAS) Web Application Server WAS is software that runs on a server that is capable of executing web applications.
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