LongView® IP Installer/User Guide For Technical Support: www.avocent.com/support Avocent Corporation 4991 Corporate Drive Huntsville, Alabama 35805-6201 USA Tel: +1 256 430 4000 Fax: +1 256 430 4031 Avocent International Ltd.
USA Notification Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
LongView® IP KVM Extender Installer/User Guide Avocent, the Avocent logo, The Power of Being There and LongView are registered trademarks of Avocent Corporation or its affiliates. All other marks are the property of their respective owners. © 2007 Avocent Corporation. All rights reserved.
Instructions This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance. Dangerous Voltage This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. Power On This symbol indicates the principal on/off switch is in the on position.
iii TABL E OF CONTEN TS Table of Contents List of Figures .................................................................................................................. v List of Tables .................................................................................................................. vii Chapter 1: Product Overview.......................................................................................... 1 Features and Benefits ...........................................................
iv LongView IP KVM Extender Installer/User Guide Audio Performance Settings ............................................................................................................ 26 Appendices..................................................................................................................... 29 Appendix A: Technical Specifications ............................................................................................. 29 Appendix B: Factory Default Settings ....................
v L IS T O F F IG URE S List of Figures Figure 1.1: LongView IP KVM Extender - Basic System .................................................................. 1 Figure 2.1: Point-to-point Installation .............................................................................................. 6 Figure 2.2: Receiver and Transmitter Installation ............................................................................ 7 Figure 2.3: Networked Installation ................................................
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vii L I S T OF T A B L ES List of Tables Table 2.1: Default Network Settings.................................................................................................. 9 Table 3.1: RJ-45 Connector LEDs .................................................................................................. 11 Table A.1: Receiver Product Specifications .................................................................................... 29 Table A.2: Transmitter Product Specifications ......................
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1 CHA PTER Product Overview 1 Features and Benefits The Avocent LongView® IP KVM extender enables the desktop user to have full access to keyboard, video, mouse (KVM) and audio devices. The LongView IP KVM extender provides users with a full workstation experience from anywhere on the corporate TCP/IP network, while maintaining the workstations securely housed in a corporate data center.
2 LongView IP KVM Extender Installer/User Guide Automatic connection When the receiver is turned on, a connection is automatically established with the remote workstation via the transmitter. Ethernet addressing The receiver and transmitter are IP-addressable devices that locate workstations anywhere within the network and at any distance from desktop users.
Chapter 1: Product Overview 3 USB support The LongView IP KVM extender is compatible with the USB 2.0 standard. The receiver provides four USB 2.0 compliant ports that can be used to access USB keyboards, mice and USB hubs. Hotplugging of USB devices is supported. NOTE: A hub cannot be used to expand the number of USB ports available.
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5 CHA PTER Installation 2 Getting Started Before installing your LongView IP KVM extender, refer to the list below to ensure that you have all the items necessary for installation.
6 LongView IP KVM Extender Installer/User Guide Installation Options CAUTION: To reduce the risk of electric shock or damage to your equipment, disconnect the power from the receiver by unplugging the power supply from the electrical outlet. Also, turn on the remote workstation and the receiver in the order described in the following procedures. You can install the LongView IP KVM extender by using either the point-to-point method or through a network.
Chapter 2: Installation 3. 7 Connect the video connector on the transmitter to the appropriately labeled port on the back of the workstation. NOTE: A VGA-only workstation can be connected to the transmitter using a VGA to DVI-I adaptor. You must configure the transmitter video settings for VGA through the serial menu. For more information, see Configuring Video Input Settings on page 33. 4.
8 LongView IP KVM Extender Installer/User Guide Connecting power To connect the receiver: 1. Connect your keyboard, monitor, mouse and other peripheral cables to the appropriately labeled ports on the back of the receiver. 2. Connect the UTP cable from the transmitter to the RJ-45 port on the back of the receiver. NOTE: Use only the power supply provided by Avocent. 3. Connect one end of the 2.5 mm connector on the receiver’s power supply into the DC power jack on the receiver.
Chapter 2: Installation 9 The LongView IP KVM extender has been pre-configured with factory-default network settings. If you install multiple extenders on the same subnet, you will need to assign a unique IP address to each extender via the serial port. Table 2.1: Default Network Settings Component IP Address Type Default Gateway Subnet Mask Receiver 192.168.13.1 static 0.0.0.0 255.255.255.0 Transmitter 192.168.13.2 static 0.0.0.0 255.255.255.
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11 CHA PTER 3 Operations Overview Operating a remote workstation through the LongView IP KVM extender is no different than working directly connected to your workstation. When you turn on the receiver, a connection is automatically established with the workstation. While the default settings of your LongView IP KVM extender will work with most systems, you may choose to change settings to better fit your system.
12 LongView IP KVM Extender Installer/User Guide Accessing the System When the receiver is turned on, it will initiate a connection with the remote workstation. NOTE: If the remote workstation has been turned off, the receiver cannot establish a connection.
Chapter 3: Operations 13 Figure 3.1: Com1 Properties Menu 5. Press Enter to display the serial menu. The Appliance Selection Menu will appear. 6. Type 1 to enter the Receiver Menu or type 2 to to enter the Transmitter Menu. You will be prompted to enter a password. 7. Type the password and press Enter. NOTE: If there is no transmitter connected to the receiver, an error message will display and you will be returned to the Appliance Selection Menu.
14 LongView IP KVM Extender Installer/User Guide To configure network settings for the transmitter: 1. Activate the serial menu as described in Accessing the serial menu on page 12. 2. Choose option 2 to access the Transmitter Menu and press Enter. If the password option is enabled, you will be prompted for a password. 3. Type the password and press Enter. The Transmitter Main Menu will appear. Figure 3.
Chapter 3: Operations 15 8. Type 0 (zero) and press Enter to return to the Network Configuration Menu, or if you made a mistake and do not wish to save changes to the network settings, type C and press Enter. 9. To confirm your changes and apply those settings type 0 (zero) and press Enter. 10. A system message will appear that states Connection to the transmitter is lost. You will be automatically returned to the Appliance Selection Menu screen. 11. Choose option 1 to access the Receiver Menu.
16 LongView IP KVM Extender Installer/User Guide 15. Press 1 to select Transmitter IP Address and press Enter. Type the new IP address for the transmitter. Press Enter to return to the Transmitter IP Configuration Menu. 16. Type 0 (zero) and press Enter to return to the Network Configuration Menu. 17. If you made a mistake and do not wish to save the changes you made to the network settings type C and press Enter. 18. To confirm your changes and apply those settings, type 0 (zero) and press Enter. 19.
Chapter 3: Operations 4. 17 Press 1 to select Network Configuration and press Enter. The Network Configuration Menu will appear. Figure 3.7: Network Configuration Menu 5. Press 1 to select Receiver Network Config and press Enter. The Receiver Network Configuration Menu will appear and display the current network settings. Figure 3.8: Receiver Network Configuration Menu NOTE: The Reset option in the receiver Network Configuration Menu applies only to network settings. 6.
18 LongView IP KVM Extender Installer/User Guide 11. Type a valid receiver default gateway. Press Enter to return to the Receiver Network Configuration Menu. 12. Type 0 (zero) and press Enter to return to the Network Configuration Menu. 13. If you made a mistake and do not wish to save the changes you made to the network settings, type C and press Enter. 14. To confirm your changes and apply those settings, type 0 (zero) and press Enter.
Chapter 3: Operations 5. 19 Press 1 to select Target Video and press Enter. The Target Video Menu will display. Figure 3.10: Transmitter Target Video Menu 6. To toggle between DVI or VGA, press 1 to select the Target Video - DVI/VGA option and press Enter. 7. The updated setting will then be displayed beside menu option 1. 8. To save your changes and exit the menu, type 0 (zero) and press Enter. The unit resets after you press Enter.
20 LongView IP KVM Extender Installer/User Guide 8. The receiver will detect the IP address of the connected transmitter. The Transmitter IP Configuration Menu will refresh and the current IP address of the connected transmitter will be displayed beside menu option 1. NOTE: The detected IP address of the connected transmitter will not be automatically saved. You must enter the detected IP address manually, by choosing Transmitter IP Address from the Transmitter IP Configuration Menu.
Chapter 3: Operations 21 NOTE: Each password must consist of ASCII characters and contain between 6 and 64 characters. 4. Confirm the new password. If successful, you will see a message stating that the password has been changed. 5. Press Enter. 6. To save your changes and exit the menu, type 0 (zero) and press Enter. To change the receiver password: 1. Press 2 to select Change Console Password on the Security Configuration Menu and press Enter. You will be prompted to enter your current password.
22 LongView IP KVM Extender Installer/User Guide 2. Choose option 2 to access the Transmitter Menu and press Enter. If the password option is enabled, you will be prompted for a password. See Authentication on page 20. 3. Type the password and press Enter. The Transmitter Main Menu will appear. 4. Press 2 to select Security Configuration and press Enter. The Security Configuration Menu will appear. Figure 3.
Chapter 3: Operations 5. Press Enter. 6. To confirm the new password and exit the screen, type 0 (zero) and press Enter. 23 Flash Upgrading the LongView IP KVM Extender NOTE: It is recommended that you Flash upgrade the transmitter before you Flash upgrade the receiver. You can Flash upgrade your receiver and transmitter using either XMODEM or HTTP. The receiver and transmitter are upgraded separately using individual upgrade files supplied by Avocent.
24 LongView IP KVM Extender Installer/User Guide Restoring Factory Default Settings The serial menu enables you to easily restore the factory default settings of both the receiver and the transmitter. To view a full list of the factory default settings, see Factory Default Settings on page 33. NOTE: Restoring factory default settings will also reset network settings. Before restoring factory default settings, assess whether this is likely to cause conflicts with other devices on the network.
Chapter 3: Operations 5. 25 Press 1 to select Receiver Reset and press Enter to initiate the reset. A Restting appliance message will be displayed on the serial menu. During reset, the connection to the transmitter is dropped. When the reset is complete, you will be automatically returned to the Appliance Selection Menu. The connection to the transmitter will be automatically restored. To reset the transmitter: 1. Activate the serial menu as described in Accessing the serial menu on page 12. 2.
26 LongView IP KVM Extender Installer/User Guide 2. Choose option 1 to access the Receiver Menu and enter the password if necessary. The Receiver Main Menu will appear. 3. Press 8 to select Console Settings and press Enter. The Console Settings Menu will appear. 4. Enter the number corresponding with Session Retry and press Enter. The Session Retry Menu will appear. Figure 3.14: Session Retry Menu To change the retry settings: 1.
Chapter 3: Operations 27 4. Press 7 to select Console Settings and press Enter. The Console Settings Menu will appear. 5. Press 2 to select Audio Performance and press Enter. The Audio Performance Menu will appear. This menu shows you the audio settings that you can choose from. The current setting is indicated by an asterisk (*) symbol. 6. Type the number that corresponds to the audio setting you wish to apply and press Enter. NOTE: If you choose off, audio support will be disabled. 7.
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29 A P P EN D IC ES Appendices Appendix A: Technical Specifications During the course of this product’s lifetime, modifications might be made to its hardware or firmware that could cause these specifications to change without notice. Table A.
30 LongView IP KVM Extender Installer/User Guide Table A.1: Receiver Product Specifications (Continued) Dimensions HxWxD 26.5 x 210 x 130 mm (1.04 x 8.27 x 5.12 in) Weight 0.7 Kg (1.
Appendices Table A.1: Receiver Product Specifications (Continued) Video Standard DDC version 2B Color Depth 24 Bit Audio Standard PC99 Audio Performance High Performance Line-out: 44.1 kHz over stereo channels at a resolution of 16 bits Microphone: 44.
32 LongView IP KVM Extender Installer/User Guide Table A.2: Transmitter Product Specifications (Continued) Dimensions HxWxD 68 x 21 x 153 mm (2.68 x 0.83 x 6.02 in) Weight 0.3 Kg (0.66 lb) including cables Environmental Heat Dissipation 22 W/H Power Consumption 6W AC-input Power 100-240 V AC AC-input Current Rating 1A AC-frequency 50/60 Hz DC-input Power 5V DC-input Current Rating 1.
Appendices Appendix B: Factory Default Settings Table B.1: LongView IP KVM Extender Default Settings Receiver Name RX_ IP Address 192.168.13.1 Default Gateway 0.0.0.0 Netmask 255.255.255.
34 LongView IP KVM Extender Installer/User Guide Appendix C: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service. To resolve an issue: 1. Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined. 2. Check our web site at www.avocent.
Appendices 35 Appendix D: Troubleshooting No power status light on receiver • Verify that the power supply is plugged in correctly. • Ensure that the power cable from the Avocent-supplied power supply is securely plugged into the receiver. No video on monitor attached to receiver • Verify that the monitor attached to the receiver has power. • Ensure that the video cable from the monitor is securely plugged in to the correct connector on the receiver.
36 LongView IP KVM Extender Installer/User Guide No mouse or keyboard operation from peripherals attached to receiver • Ensure that the mouse and keyboard cables are connected to the correct PS/2 or USB ports on the receiver. Match the connector color-codes (green for mouse and purple for keyboard). • Ensure that both of the USB connectors from the transmitter are securely connected to the correct connectors on the remote workstation.
Appendices 37 • Verify that the receiver is linked to the network and that it is receiving data. See LED identification on page 11. • Verify that the remote workstation is turned on. • Ensure that both of the USB connectors from the transmitter are securely connected to the correct connectors on the remote workstation.
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USA Notification Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
LongView® IP Installer/User Guide For Technical Support: www.avocent.com/support Avocent Corporation 4991 Corporate Drive Huntsville, Alabama 35805-6201 USA Tel: +1 256 430 4000 Fax: +1 256 430 4031 Avocent International Ltd.
