DSVIEW® 3 Installer/User Guide
DSView® 3 Management Software Version 3.7 Installer/User Guide Avocent, the Avocent logo, The Power of Being There, DSView, DSR, MergePoint, AlterPath, AutoView, OutLook, OSCAR, AVWorks, LANDesk, Dambrackas Video Compression and Cyclades are registered trademarks of Avocent Corporation or its affiliates. All other marks are the property of their respective owners. © 2008 Avocent Corporation.
iii T A B L E O F C ON T E N T S Table of Contents List of Figures ............................................................................................................... xiii List of Tables .................................................................................................................. xv Chapter 1: Product Overview.......................................................................................... 1 Features and Benefits ....................................................
iv DSView 3 Software Installer/User Guide Displaying pages ............................................................................................................... 29 Bookmarking a window ..................................................................................................... 30 Printing a window ............................................................................................................. 30 Refreshing a window ...........................................................
v Server certificates.............................................................................................................. 61 Avocent proxy server ......................................................................................................... 65 Server trap destinations..................................................................................................... 66 Client session information...........................................................................................
vi DSView 3 Software Installer/User Guide Automatic Discovery............................................................................................................... 135 Automatic Inheritance for Group Memberships and Properties............................................ 135 Chapter 10: Managing Units........................................................................................ 137 Appliance Configuration Templates .........................................................................
vii Active modem sessions .................................................................................................... 179 Connections to Units .............................................................................................................. 181 Merging virtual and physical target device connections ................................................ 183 Chapter 13: Data Logging ...........................................................................................
viii DSView 3 Software Installer/User Guide Chapter 16: DS Zones.................................................................................................. 219 Managing and Accessing Zones ............................................................................................. 219 Enabling DS Zones .......................................................................................................... 219 Creating zones ........................................................................
ix User Group Access Rights ...................................................................................................... 246 Chapter 19: Using the Video Viewer........................................................................... 249 About the Video Viewer .......................................................................................................... 249 Window Features ................................................................................................................
x DSView 3 Software Installer/User Guide Using Unit Tools..................................................................................................................... 305 Exporting units ................................................................................................................ 305 Exporting access rights ................................................................................................... 307 Merging target devices ...............................................
xi Displaying task results .................................................................................................... 334 Deleting tasks .................................................................................................................. 335 Changing tasks ................................................................................................................ 335 Firmware Management .............................................................................................
xii DSView 3 Software Installer/User Guide
xiii LIST OF FIGU RES List of Figures Figure 1.1: Example System Configuration ...................................................................................... 8 Figure 3.1: Example Avocent DSView 3 Explorer Window Areas.................................................. 23 Figure 3.2: Example Side Navigation Bar....................................................................................... 25 Figure 4.1: Typical DSView 3 Software System Firewall Configuration.................................
xiv DSView 3 Software Installer/User Guide
xv LIST OF TABLES List of Tables Table 1.1: DSView 3 Software System Configuration Descriptions.................................................. 8 Table 3.1: DSView 3 Explorer Window Area Descriptions............................................................. 24 Table 3.2: Side Navigation Bar Descriptions .................................................................................. 25 Table 3.3: Filter Text Strings....................................................................................
xvi DSView 3 Software Installer/User Guide Table 15.2: Custom Fields Example: Side Navigation Bar Descriptions ..................................... 210 Table 15.3: Unit Groups Features................................................................................................. 211 Table 15.4: Unit Group Hierarchy Example Descriptions............................................................ 212 Table 16.1: Unit Actions in a Zone.......................................................................
List of Tables xvii Table D.4: VT100 Special Keys and Control Keys........................................................................ 375 Table D.5: VT100 ANSI Set and Reset Mode Cursor Keys ........................................................... 376 Table D.6: VT100 PF1-PF4 Key Definitions ................................................................................ 377 Table D.7: VT100 ANSI Mode Control Sequences........................................................................
xviii DSView 3 Software Installer/User Guide
1 CHAPTER 1 Product Overview The DSView® 3 management software version 3.7 is a secure, web browser-based, centralized enterprise management solution that allows users to remotely access, manage, monitor and control target devices through Avocent managed appliances. A session may be launched to a target device with a single point of access.
2 DSView 3 Software Installer/User Guide may also assign unique permissions which allow individual users or a group of users access to units or groups of units. Proxy server access The proxy server feature allows keyboard, video and mouse (KVM) and serial sessions to be proxied through the DSView 3 server. When a session is initiated with a target device, the viewer communicates using the Avocent Proxy Protocol (APP) and the DSView 3 server makes a direct connection to the appliance.
Chapter 1: Product Overview 3 You may configure one or more spoke (backup) servers in addition to the hub server. The hub server is responsible for maintaining the master copy of the database in a DSView 3 software system. Only one server in a DSView 3 software system may be configured as the hub server. Spoke servers perform database replication with the hub server.
4 DSView 3 Software Installer/User Guide Proactive Network Security with NetClarity Auditor Enterprise Integrate NetClarity Auditor Enterprise with the DSView 3 software and manage one or more Auditor appliances to alert, block and correct critical IT security and compliance problems in your data center and entire enterprise network. Visit www.netclarity.net for ordering information.
Chapter 1: Product Overview 5 performance analysis, security and configuration control. It enables enterprises to take inventory, provision, patch, monitor and instantly assess server health and ensure optimum availability. DSR® switches DSR switches allow KVM signals to be transmitted over a standard TCP/IP network connection. Some DSR switches may be connected using a modem, which provides benefits for branch offices such as low cost and dial-up performance.
6 DSView 3 Software Installer/User Guide VirtualCenters, ESX Servers and virtual machines, as well as Citrix® XenServersTM and virtual machines. You can launch a Virtual Network Computing (VNC), Remote Desktop (RDP), Secure Shell 2 (SSH) or VMware viewer session to supported virtual machines from a single point of access. For more information, see the Virtualization plug-in documentation. Licenses may be required; see your Avocent representative or www.avocent.com for more information.
Chapter 1: Product Overview • CCM console management appliances • CPS810 and 1610 serial over IP network appliances 7 Target devices Target devices encompass a wide range of data center components such as servers and routers that a DSView 3 software administrator may manage virtually through the DSView 3 software system. A target device is added automatically to your DSView 3 software system when the supported managed appliance is added. A target device may also be added individually.
8 DSView 3 Software Installer/User Guide Figure 1.1: Example System Configuration Table 1.
9 CHAPTER 2 Installation This chapter describes the following installation sequence: • What you should do before installing the DSView 3 software • Installing the DSView 3 software • Configuring the DSView 3 software, plus considerations when upgrading • Running the DSView 3 software, that is, start a client session Final sections describe how to change your password, uninstall the software, end a DSView 3 software session and install Java.
10 DSView 3 Software Installer/User Guide • For supported Windows and Linux systems: 2 GHz Pentium or equivalent processor • For supported Solaris systems: 1 GHz UltraSparc III processor • 4 GB of RAM - additional memory may be needed, depending on the number of plug-ins installed and appliances supported • 100BaseT NIC (1GByte LAN recommended) • 10 GB of free disk space - additional disk space may be required for data logging and plug-ins • One of the following operating systems: • Windows® 2
Chapter 2: Installation 11 NOTE: If you are upgrading the DSView 3 software from a previous version, it is strongly recommended that you perform a database synchronization between the hub and spoke servers; see Replication on page 75. You should also back up the hub server prior to upgrading the DSView 3 software; see Backing up and Restoring Hub Servers Manually on page 69. Failure to perform synchronization and backup may have detrimental effects.
12 DSView 3 Software Installer/User Guide Click Cancel to resume installation of the older version of the DSView 3 software. Go to step 6. b. Type your email address and password, and then click Submit to log in to the web site. c. Download the DSView 3 software installation package, log out and close the web browser. Return to step 2. 6. The Introduction window will open. Click Next. 7. The License Agreement window will open.
Chapter 2: Installation 13 12. When the software has finished installing, the Successful Service Startup message box will appear. Click Continue. 13. The Installation Complete window will open. • To begin configuration of the DSView 3 software, click Done; see Configuring the DSView 3 Software on page 14. A Security Alert dialog box will appear containing certificate information and a warning that the generator of the certificate is not trusted.
14 DSView 3 Software Installer/User Guide revisions, but in cases where new functionality is not supported until the firmware is upgraded, the DSView 3 software will indicate this in the GUI. Recommended upgrade process NOTE: In order to safely upgrade the DSView 3 software, and to provide for a roll-back path in case of upgrade failures, perform each of the following steps. If your DSView 3 configuration does not include spoke servers, skip steps that refer to spokes.
Chapter 2: Installation 15 During configuration, you specify whether the computer will be a hub server or a spoke server. If this is your first DSView 3 server installation, hub should be selected in the Select DSView Server Role window. The hub server should be installed before any spoke servers are added. What you will need If the computer will be a hub server, you will need the license key obtained from Avocent and provide a username and password to use for initial log in.
16 DSView 3 Software Installer/User Guide NOTE: The DSView 3 software versions of the spoke server and the hub server must match in order to register the spoke server. For example, you may not register a spoke server running DSView 3 software version 3.0 with a hub server running DSView 3 software version 3.2. 9. The Type in Hub Server Address and Port window will open. Type the address of the DSView 3 software hub server using standard dot notation (xxx.xxx.xxx.
Chapter 2: Installation • Windows 2003 Server Standard, Enterprise or Web Edition • Windows Vista Ultimate or Business • Red Hat Enterprise Linux, Version 4 (AS, ES and WS products) • Red Hat Enterprise Linux, Version 5 • Sun Solaris SPARC 9 and 10 • Novell SUSE Linux (x86) Enterprise Server 9 or 10 • Macintosh OS X version 10.4 and later • Adobe® Flash Player version 9.
18 DSView 3 Software Installer/User Guide If an RSA SecurID external authentication service has been added to the DSView 3 software, see RSA SecurID login below for the login procedure. 3. Type a valid username and password in the fields provided. Depending on the settings specified by the administrator, you may be required to change your password before being allowed to complete the login process. See Adding User Accounts on page 231. 4. Click Login.
Chapter 2: Installation 19 To uninstall the DSView 3 software on a supported Linux or Solaris system: 1. Log in to the server as root. 2. Insert the DSView 3 software DVD into your DVD drive. If AutoMount is supported and enabled, open a command window and continue with step 3.
20 DSView 3 Software Installer/User Guide 5. Click OK. For Windows, Linux and Solaris operating systems, the DSView 3 software client automatically downloads and installs the JRE the first time it is needed. For Macintosh operating systems, you must update Java and install the JRE using the Macintosh software updates. Refer to the Macintosh operating system documentation for more information. To install the JRE on a Windows client: 1.
Chapter 2: Installation 21 Installing the DSR Remote Operations Software NOTE: Installing and using the DSR Remote Operations software is optional. If your DSView 3 software system includes DSR1021, 1022, 1024, 1020, 1030, 1031, 2020, 2030, 2035, 4020, 4030, 8020, 8030 or 8035 switches, you may use the DSR Remote Operations software for switch access using a dial-up point to point protocol (PPP) modem connection when an Ethernet connection is unavailable.
22 DSView 3 Software Installer/User Guide
23 CHAPTER 3 DSView 3 Explorer Windows When a user has been logged in and authenticated, the Avocent DSView 3 Explorer window opens. From the DSView 3 Explorer window, you may view, access and manage units. Figure 3.
24 DSView 3 Software Installer/User Guide Table 3.1: DSView 3 Explorer Window Area Descriptions Number Description 1 Top option bar - Use the top option bar to bookmark a DSView 3 software window, refresh a window display, print a page, log out of a software session or access online help. The name of the logged in user appears on the left side of the top option bar. 2 Tab bar - Use the tab bar to display and manage units, user accounts, reports, system settings and session profiles.
Chapter 3: DSView 3 Explorer Windows 2 1 3 4 Unit Views Target Devices Appliances All ACS48 DSR1031 DSR8035 Recently Accessed Active Sessions . . . Figure 3.2: Example Side Navigation Bar Table 3.2: Side Navigation Bar Descriptions Number Arrow Description 1 Expand All Nodes - Click this arrow in the upper right corner to expand all nodes and display additional links. 2 Collapse All Nodes - Click this arrow in the upper right corner to collapse all nodes and their links.
26 DSView 3 Software Installer/User Guide Using Windows Sorting information in a window The order of rows in a list may be changed by clicking the heading of one of the displayed columns. When you click a column heading, the order of the list rows will change to alphabetically ascending, based on that column. If you click the column heading a second time, the order will change to an alphabetically descending order. An up arrow indicates ascending order and a down arrow indicates descending order.
Chapter 3: DSView 3 Explorer Windows 27 Table 3.3: Filter Text Strings Typed in the Filter Field Results Entering a string displays a filtered list of items that contain the ‘word’ (that is, it will find matching strings that are followed by anything other than a letter or number). For example, typing email will list any items that contain the string email, followed by a space or punctuation mark.
28 DSView 3 Software Installer/User Guide Clicking OK in the message box will exit the current window without saving the changes. If you want to save the changes you have made, click Cancel in the message box, then click Save in the window. You may choose whether you will be reminded to save changes made in windows before exiting them. See Changing user options on page 36.
Chapter 3: DSView 3 Explorer Windows 29 topology view enabled, the number of items per page includes children, even if the display is collapsed and the children are not visible. 4. To show hidden items in a Units View window (see Showing and hiding units on page 107). a. Check the Show hidden items checkbox. b. Select Visibility from the Available Fields column, and then click Add. Visibility will move to the Fields to Show list. 5.
30 DSView 3 Software Installer/User Guide (whether or not the entire page is visible). However, for multi-page displays, items listed on other pages will not be included in the selection. The only time you can select all items on all pages of a multipage display in one step is when you are setting access rights from a Units View windows. For this operation, if you click Rights in a Units View window with no units selected, all units on all pages will be affected by the operation.
Chapter 3: DSView 3 Explorer Windows 31 Using keyboard commands In addition to using a mouse, certain keyboard commands may be used to select and change items in windows. Table 3.5: General Keyboard Commands Key Description Tab Transfers focus to the next control in the window, including the calendar Shift-Tab Transfers focus to the previous HTML control Table 3.6 lists the keyboard commands that may be used when a calendar is enabled and has focus. Table 3.
32 DSView 3 Software Installer/User Guide
33 CHAPTER Basic Operations 4 This chapter describes basic operations and settings, including global system properties, profiles, built-in user groups and preemption levels. DSView 3 Help NOTE: The DSView 3 Help section only applies to DSView 3 software versions 3.5 or later. The DSView 3 help is hosted on the Avocent web site. If you do not have continuous access to the Internet, you may wish to install the help on the local DSView 3 server.
34 DSView 3 Software Installer/User Guide NOTE: If your DSView 3 software version is several versions prior to the current version, the help may not be available on the Avocent web site. In this case, when you access the help from the web, you are prompted to save a .zip file of the help to the local device. Complete the Installing DSView 3 help on a local server procedure.
Chapter 4: Basic Operations 35 Legal Notice You may enable or disable the display of a legal caption and disclaimer prior to users logging in to the DSView 3 software. When enabled, the legal disclaimer is displayed every time a user logs in. The legal notice feature affects all DSView 3 servers in the system after replication; see Replication on page 75. Only DSView 3 software administrators may configure the legal notice. To enable or disable and configure the legal notice: 1. Click the System tab. 2.
36 DSView 3 Software Installer/User Guide NOTE: When PCI compliance is enabled, the exporting of the DSView 3 server CSR files, PEM certificates and SSH keys does not submit the request to the client's browser; instead the files are saved in the DSView 3 server user's home directory. The CSR filename is the name of the DSView server with extension .p10, the PEM certificate filename is DSView System Certificate.pem, and the SSH key filename is DSView System Certificate.pub.
Chapter 4: Basic Operations 3. 37 • If you select Automatically collapse navigation tree nodes, a currently-expanded tree node will be collapsed when you select another tree node. • If you select Preserve navigation tree state, a currently-expanded tree node will remain expanded when you select another tree node. • If you select Automatically fully expand navigation tree nodes, all tree nodes will be expanded.
38 DSView 3 Software Installer/User Guide 3. Click Change Password in the side navigation bar. The Change Password window will open. 4. Type your current password. 5. Type and confirm the new password. 6. Click Save. Choosing the serial session application You may specify the application to be used for serial sessions to target devices.
Chapter 4: Basic Operations 39 As an alternative, the administrator may specify the certificate in the user account properties. See User certificates on page 235. To enable user settable certificates: NOTE: Only DSView 3 software administrators may access this procedure. 1. Check the Allow user to set own certificate checkbox. 2. Click Save. To specify a user certificate: NOTE: A user may access this procedure only if a DSView 3 software administrator has allowed it. 1. Click the Profile tab.
40 DSView 3 Software Installer/User Guide Enabling user credential caching User credential caching provides a single sign-on method for accessing units supported by certain plug-ins. If enabled, the credentials used to log in to the DSView 3 software are maintained in a secure internal cache. A supported plug-in, such as the Virtualization plug-in, can retrieve these credentials to log in to connected units.
41 Chapter 4: Basic Operations Table 4.
42 DSView 3 Software Installer/User Guide group with a preemption level of 4 may preempt other level 4 users or user groups, as well as those with a level 1, 2 or 3 setting. Table 4.2: User and User Group Preemption Levels Preemption Level Description 4 The default preemption level for a new local user of a KVM switch or serial console appliance. 3 The default preemption level for the DSView 3 software administrator and appliance administrator user groups.
Chapter 4: Basic Operations 43 • ActiveX controls - Used to display Telnet application, serial and KVM sessions. • Security Zones - Used to control the actions that may be performed within Internet Explorer. For example, the operation of JavaScript, which is used by the DSView 3 software, is dependent on security zone settings. • Advanced Internet options - Used for miscellaneous settings that enhance the use of the DSView 3 software.
44 DSView 3 Software Installer/User Guide To download an ActiveX control on a DSView 3 software hub server using Windows XP with Service Pack 2: 1. In a Units View window that contains target devices (see Accessing Units View windows on page 106), click the link in the Action field or select an alternate action, if available. You can also access a Unit Overview window for a target device and click the icon or link for the session type (see Unit Overview Windows on page 112).
Chapter 4: Basic Operations 45 To display or change the restrictions of a security zone: 1. In Internet Explorer, select Tools - Internet Options. The Internet Options dialog box appears. 2. Click the Security tab. 3. Select the security zone you wish to view. 4. Click Custom Level. The Security Settings dialog box appears. 5. Ensure that the following security settings are set to Enabled or Prompt. The Active Scripting setting should be set to Enabled.
46 DSView 3 Software Installer/User Guide • Disable script debugging • Play animations in web pages • Show pictures • Print background colors and images • Use SSL 2.0 • Use SSL 3.0 4. Select Enable Integrated Windows Authentication if the DSView 3 software is using Integrated Windows Authentication. See Integrated Windows Authentication on page 49. 5. Uncheck the following settings: 6.
Chapter 4: Basic Operations 47 • Uniquely identifies the DSView 3 server to DSView 3 software clients connecting to the server using web browsers • Uniquely identifies the DSView 3 server to other DSView 3 servers in the system and provides for secure transactions between them • Provides for secure transactions between DSView 3 software clients and the DSView 3 software server A Security Alert dialog box may appear if there are server certificate issues.
48 DSView 3 Software Installer/User Guide 4. Enable/disable checkboxes or select values as indicated for each setting. Table 4.3: System Certificate Policy Feature Value when enabled Chain Building Authority Info Access (AIA) Permits the DSView 3 software to use the AIA certificate extension to locate a certificate’s issuer. Max chain length Maximum allowable number of certificates (inclusive) between the leaf certificate and a trusted certificate. Valid range is 1-16.
Chapter 4: Basic Operations 49 To display and manage the trust store: 1. Click the System tab. 2. Click Global Properties in the top navigation bar. 3. In the side navigation bar, click X.509 Certificates, and then click Trust Store. The System Trust Store window will open, listing all trusted certificate authorities known to the DSView 3 software. By default, the list contains the standard CAs from Java. 4. To view or change information about a certificate, click on its name.
50 DSView 3 Software Installer/User Guide Firewalls In a typical network configuration, as shown in Figure 4.1, the DSView 3 software client is located outside of the firewall and the DSView 3 server and managed appliances reside inside the firewall. In this case, the firewall must be configured to allow two TCP/IP ports inside the firewall. One TCP port (default=443) is used for the HTTPS web browser connection between the DSView 3 software client and the DSView 3 server.
Chapter 4: Basic Operations 51 Figure 4.1: Typical DSView 3 Software System Firewall Configuration Table 4.
52 DSView 3 Software Installer/User Guide Frequent replication of the DSView 3 software database will increase WAN/VPN traffic but provide steady data reception at the local sites. Infrequent database replication made at the various sites decreases the WAN/VPN traffic but delays the reception of changes at the local site. In addition, the methods used to access devices affects network speed. VPN access of a managed appliance is always slower than local access.
Chapter 4: Basic Operations 53 NAT Devices NAT devices enable a company to use more internal IP addresses than they have assigned to managed appliances. The IP addresses are not exposed outside of the NAT device. NAT devices are typically used with a DSL broadband router. A DSView 3 software client is connected to the NAT device, as shown in Figure 1.6, which then connects to the corporate network using a VPN. Figure 4.3: Single NAT Configuration (Client Only) Table 4.
54 DSView 3 Software Installer/User Guide Figure 4.4: Double-NAT Configuration (Client and Corporate) Table 4.7: Double-NAT Configuration (Client and Corporate) Descriptions Number Description Number Description 1 DSView 3 Software Client 7 NAT Device 2 Private 8 Private 3 NAT Device 9 DSView 3 Software Server 4 Client 10 Managed Appliance 5 Public 11 Corporate 6 VPN NOTE: NAT devices may not be connected between the DSView 3 server and any managed appliances.
Chapter 4: Basic Operations 55 To display license information: 1. Click the System tab. 2. Click Licenses in the top navigation bar. 3. Click Summary in the side navigation bar. The License Summary window will open. Table 4.8 describes the window fields. Table 4.8: License Summary Fields Section Field Description Installation Key or Demo Install Key Serial Number Serial number encoded in the license key for the DSView 3 software hub.
56 DSView 3 Software Installer/User Guide 3. Click License Keys in the side navigation bar. The License Keys window will open and list each installed license key and a description of the key. One of the following descriptions will display beside each key: • Adds Backup Server(s) - Adds backup (spoke) DSView 3 servers. • Adds Backup Server(s) and Unlimited Client Sessions - Combines the keys for Adds Backup Server(s) and Client Session Site License.
Chapter 4: Basic Operations 57 ISV Partners The Avocent Independent Software Vendors (ISV) partners program supports configuring and launching a browser from within the DSView 3 software to the console of the Ipswitch WhatsUp Professional. Only members of the DSView 3 administrators user group may configure ISV partner URLs. See the Avocent web site for more information about the ISV partners program. To add or change the partner URLs: 1. Click the Units tab. 2.
58 DSView 3 Software Installer/User Guide
59 CHAPTER 5 DSView 3 Servers This chapter describes how to configure DSView 3 server properties, backup and restore hub servers and manage spoke servers. Server Properties Table 5.1 lists the DSView 3 server properties. Table 5.1: Server Properties Property Description Identity Name of the DSView 3 server and the server’s role (hub or spoke). IP address (*) and port used by clients to access the server using the HTTPS (SSL) protocol. You may change the port number used for the HTTPS connection.
60 DSView 3 Software Installer/User Guide Table 5.1: Server Properties (Continued) Property Description Trap Destinations The DSView 3 server polls KVM switches or serial console appliances to determine if they are responding. If the managed appliance does not respond, the DSView 3 server sends an SNMP Loss Of Communication (LCM) trap or alert to the external SNMP manager.
Chapter 5: DSView 3 Servers 61 The selected port must be available on the DSView 3 server. If DSView 3 software clients are located on an external connection, the specified port must be open on the firewall. 4. Click Save. A confirmation dialog box will appear. A web browser error message will appear when Save is clicked. This error message is a normal occurrence. To reestablish connection to the DSView 3 software, you must reconnect to the hub server by typing the URL with the new port number.
62 DSView 3 Software Installer/User Guide • If you click View Certificate, you may install the certificate; see below. To correct certificate security alerts for client and hub server connections: 1. From the DSView 3 software client, open a client session; see Opening a client session on page 17. The Security Alert dialog box will appear. 2. Click View Certificate. The Certificate dialog box will appear. 3. Click Install Certificate. See the Internet Explorer documentation for more information.
Chapter 5: DSView 3 Servers 63 To create a CSR: 1. Click the System tab. 2. Click Certificate in the side navigation bar. The DSView Server Certificate Properties window will open. 3. Click Get CSR. A File Download dialog box will appear. 4. Click Open. The CSR is downloaded and displays in the configured text editor. -orClick Save. The Save As dialog box will appear. Select a directory and filename and click Save to save the CSR. 5.
64 DSView 3 Software Installer/User Guide 6. e. Type the complete name of the state or province where the organization is located. f. Type the two-character ISO country code for the country where the organization is located. g. Click Next. Go to step 7. The Select Certificate to Import window will open. Type the full directory and filename for the SSL certificate file you wish to import to the DSView 3 server or browse to the file location.
Chapter 5: DSView 3 Servers • 65 If the certificate information matches, go to step 6. 5. Click Update. The spoke server certificate information will be updated on the hub server. 6. Click Close. The Spoke Servers window will open. To update the certificate of a hub server on a spoke server: 1. On the spoke server, click the System tab. DSView Server will automatically be selected in the top navigation bar and the name of the spoke server will appear at the top of the side navigation bar. 2.
66 DSView 3 Software Installer/User Guide • Click Use the proxy server only for clients not on the same network as this DSView Server to enable all external and internal clients on a different network than the current DSView 3 server to communicate with the managed appliances using the DSView 3 proxy server. All other external and internal clients will communicate directly with the managed appliances.
Chapter 5: DSView 3 Servers 67 Check the Enable Integrated Windows® Authentication checkbox to automatically log a user into the DSView 3 software using the Windows user’s computer credentials. Web browser settings may need to be modified to allow users to automatically log in using Integrated Windows Authentication; see your web browser documentation. 5.
68 DSView 3 Software Installer/User Guide 4. 5. Specify the following Dial Up settings: a. In the Server Prefix field, type the dial-up prefix for the DSView 3 server to obtain an outside line. This prefix will be added to the unit phone number. b. Enter the IP address range to be used in dial-up connections in the From address and To address fields. Specify the following Dial Back Settings: a.
Chapter 5: DSView 3 Servers 69 2. Click Email in the side navigation bar. The DSView Server Email Server Properties window will open. 3. Type a new address for the SMTP server that sends email notifications as a domain name or an IP address in standard dot notation (xxx.xxx.xxx.xxx). 4. If your SMTP server requires login credentials, select Login required to access SMTP server and type a username and password, then confirm the password. 5.
70 DSView 3 Software Installer/User Guide To manually backup or restore a hub server using a command line on a supported Windows system: 1. In the Start menu on your desktop, select Start - Programs - Accessories - Command Prompt. A command prompt window will open. 2. Change directories to the directory in which the DSView 3 software is installed (typically C:\Program Files\Avocent DSView 3\bin). 3. Enter DSViewBackupRestore to display the DSView 3 Backup/Restore Utility dialog box.
Chapter 5: DSView 3 Servers 4. 71 To restore the DSView 3 software hub server, enter DSViewBackupRestore.sh -restore archive -passwd . - Name of the archive. The -archive option and an archive name are required. - A password that encrypts the archive. The password is optional when creating a backup. If a password is specified when creating the backup, it will be required when restoring the backup.
72 DSView 3 Software Installer/User Guide Spoke Servers Information on the hub server is replicated on one or more spoke servers. Information about each spoke server, such as IP address, port number and certificate, is stored in the hub server’s database. You may specify up to 15 computers as spoke servers. Contact Avocent for information about spoke server licenses. To install licenses, see Licenses on page 54.
Chapter 5: DSView 3 Servers 73 Table 5.2: DSView 3 Software Spoke Server Status (Continued) Status Cause Certificates Do Not Match Certificates on the hub server and spoke servers do not match. See Managing hub and spoke server certificates on page 64 for information about updating the server certificates so that they will match. Invalid Server or Versions Not Compatible A server responded, but it is not compatible with the DSView 3 software.
74 DSView 3 Software Installer/User Guide 8. Type the name of a user with DSView 3 software administrator privileges on the hub server. Type a password for the user. Click Next. 9. The Operation In Progress window will open. The configuration of the spoke server will be saved to the database of the hub server and the spoke server’s certificates will be installed on the hub server. 10. The Completed Successful window will open when the spoke server has been added. 11. Click Finish.
Chapter 5: DSView 3 Servers 75 Promoting spoke servers Promoting a spoke server to be a hub server is usually done only if the current hub server is no longer operational and will not be brought back into service. (For less severe problems with a hub server, the backup and restore operations can be used.
76 DSView 3 Software Installer/User Guide group Accounting and the spoke server’s administrator adds username JohnDoe to the Accounting user group, both names will be added and replicated. In most other instances where the changes are mutually exclusive or some other conflict occurs, the most recent change will be the only change accepted and replicated.
Chapter 5: DSView 3 Servers 77 To display the replication schedule for a spoke server from the hub server: 1. On the hub server, click the System tab. 2. Click Tasks in the top navigation bar. 3. Select the Database Replication task for the spoke server you wish to view. The Task Schedule - Database Replication window will open.
78 DSView 3 Software Installer/User Guide
79 CHAPTER 6 Authentication Services Users must be authenticated before they may access or perform any tasks in the DSView 3 management software system. When users log in, they will be prompted for a username and password. The DSView 3 software will look up the login, determine the authentication service to use and forward the login credentials to the appropriate authentication service for verification. All authentication is performed over an HTTPS (SSL) encrypted link.
80 DSView 3 Software Installer/User Guide The DSView 3 software obtains external group membership and external user information when a user logs in. If a user’s group membership changes or the user is deleted externally, the DSView 3 software will not see these changes until the next time the user logs in.
Chapter 6: Authentication Services 6. 81 a. Type a number (from 1-64) in the Minimum Password Length field, or click the arrows to select a number. b. Check the Passwords Expire checkbox to require a user to change the password after a certain number of days. Specify a number (from 1-365) in the Maximum Expiration (days) field, or select a number. c. Select Passwords must contain both alpha and numeric characters if new passwords must contain at least one letter and one number. d.
82 DSView 3 Software Installer/User Guide Active Directory external authentication service NOTE: When adding an Active Directory external authentication service, you can allow trusted forests to be discovered. A forest is a group of domains, and a forest may have a trusted relationship with other forests. In some configurations, a user may belong to one forest but be assigned to groups in another forest. The DSView 3 server needs access to both forests to authenticate and authorize this user.
Chapter 6: Authentication Services 83 A Partial Windows 2000 username is specified as username. A Full Pre-Windows 2000 username is specified as domain\username. A Partial Pre-Windows 2000 username is specified as username. This option may only be configured for new authentication servers; it cannot be modified. Existing authentication servers are set to the Partial Windows 2000 Username type for compatibility. e.
84 DSView 3 Software Installer/User Guide Click Browse Anonymously to browse users on the external Active Directory authentication server. -orClick Browse with user credentials to browse users on the external Active Directory authentication based on credentials configured on the server. If this option is selected, do the following: 9. a. Type the username for an Active Directory account that has browse rights in the User Name field.
Chapter 6: Authentication Services 85 optionally including a sub-domain. See To add an Active Directory external authentication service: on page 82 for an explanation of the valid forms. 8. 9. In the Group Container field, specify the name of the container to search for user groups. This will limit the search scope to that container. The name may be entered in several forms, optionally including a sub-domain.
86 DSView 3 Software Installer/User Guide 15. To register certificates: a. To select one or more certificates, click the checkbox to the left of the server IP addresses. To select all certificates on the page, click the checkbox to the left of the IP Address heading. b. Click Register above the IP Address list to register the certificates. The Accept SSL Certificate window will open. c.
Chapter 6: Authentication Services 87 NOTE: The DSView 3 server verifies that the new credentials are valid for the AD service. If the credentials are invalid, an error message is displayed. 6. Click Save and then click Close. The User Authentication Services dialog box will appear. Windows NT external authentication service To add a Windows NT external authentication service: 1. Click the Users tab. 2. Click Authentication Services in the top navigation bar.
88 DSView 3 Software Installer/User Guide 3. Click the name of the Windows NT service. The side navigation bar will change to include the name of the service at the top and, below the name, the information you may define. 4. Click Connection in the side navigation bar. The Authentication Service Connection Settings NT window will open. 5. Type a name in the Service Name field to change the name of the service that appears in the Name column of the User Authentication Services window. 6.
Chapter 6: Authentication Services c. 5. 89 Click Next. The Specify LDAP Connection Settings window will open. a. Type the address of the LDAP host in dot notation format (xxx.xxx.xxx.xxx) or type the DNS host name in the Host Address field. b. Type the number of the port for connecting to the LDAP host in the Port Number field. c. Specify an SSL encryption mode: • Click Do Not Use SSL to have authentication performed using unencrypted clear text instead of SSL encryption.
90 DSView 3 Software Installer/User Guide a. Type the Base distinguished name (DN) from which to begin searches. This is a required field unless the Directory Service has been configured to allow anonymous search. Each Search DN value must be separated by a comma. b. Type the object class. The default value is group. c. Type the member attribute. The default value is member. d. Type the username member attribute (only the username, not the full LDAP object DN).
Chapter 6: Authentication Services 91 • Click Do Not Use SSL to have authentication performed using unencrypted clear text instead of SSL encryption. This method is the least secure and automatically sets the Port Number field to a default port number of 389. • Click Use SSL in Trust All Mode to use SSL encryption for data transmission. All server certificates will be trusted and automatically accepted by the DSView 3 software for transmitting data.
92 DSView 3 Software Installer/User Guide 3. Click the name of the LDAP service. The side navigation bar will change to include the name of the LDAP service at the top and, below the name, the information you may define. 4. Click Schema in the side navigation bar. Users will automatically be selected and the Authentication Service User Schema - LDAP window will open. 5. Type the Base distinguished name (DN) from which to begin searches.
Chapter 6: Authentication Services 93 -orClick Browse with User Credentials to browse users on the external LDAP authentication based on credentials configured on the server. If this option is selected, do the following: 6. a. Type a log in ID in the User Name field, in one of two forms: a fully qualified distinguished name or the username of an account in the base user DN. b. Type the password for the LDAP user account in the Password field. Click Save and then click Close.
94 DSView 3 Software Installer/User Guide b. In the Shared Secret field, type the shared secret (that was configured on the RADIUS server in step 1), which is a password protected field. Microsoft’s implementation allows up to 128 ASCII characters for the shared secret; other servers may have a different limit. c. Re-enter the shared secret in the Confirm Shared Secret field. d. Click Next. 8. If the external authentication service is added successfully, the Completed Successful window will open.
Chapter 6: Authentication Services 95 TACACS+ external authentication service DSView 3 software supports TACACS+ external authentication. Once the TACACS+ authentication service is added, you may map TACACS+ users to the DSView 3 software database by using the Add User Account wizard. The username added in the DSView 3 software should match the username configured in the TACACS+ server. For more information about adding users, see Adding User Accounts on page 231.
96 DSView 3 Software Installer/User Guide MS-CHAP - Microsoft Challenge Handshake Authentication Protocol b. In the Shared Secret field, type the shared secret (configured on the TACACS+ server in step 1), which is a password protected field. (For the shared secret, Microsoft’s implementation allows up to 128 ASCII characters and Cisco’s implementation allows up to 32 ASCII characters; other servers may have a different limit.
Chapter 6: Authentication Services 97 NOTE: The Cyclades ACS advanced console server uses the service “raccess” and the attribute “group_name” for TACACS+ group implementation. 10. Click Next. If the external authentication service is added successfully, the Completed Successful window will open. 11. Click Finish. The User Authentication Services window will open with the new service listed. To change settings for the TACACS+ external authentication service: 1. Click the Users tab. 2.
98 DSView 3 Software Installer/User Guide The Method field will display the group authorization method configured when the TACACS+ authentication service was added. This field cannot be changed. a. In the Service field, type the appropriate TACACS+ service. If TACACS+ privilege level attribute is the method, the default value is shell. If TACACS+ custom attribute for group names is the method, the default value is raccess. b.
Chapter 6: Authentication Services 6. 99 The Specify RSA SecurID Connection Settings window will open. Type the 1-512 character path to the sdconf.rec file, or browse to the file location. (This file is created by the RSA Authentication Manager, but is located on the DSView 3 software client machine.) Then, click Next. The sdconf.rec file will be uploaded from the DSView 3 software client to the DSView 3 server.
100 DSView 3 Software Installer/User Guide 7. To update the RSA configuration files used by one or more DSView 3 servers to communicate with the RSA Authentication Manager software: a. Click the checkbox to the left of the server name. To select all DSView 3 servers on the page, click the checkbox to the left of DSView Server at the top of the list. b. Click Update. The Update RSA Configuration File window will open. c. To change the sdconf.rec configuration file, enter the path in the sdconf.
Chapter 6: Authentication Services 101 To refresh trusted forests: NOTE: Refresh Trusted Forests is only applicable for Active Directory services for which discovering trusted forests was enabled. 1. Click the User tab, then click Authentication Services to open the User Authentication Services window. 2. Select the checkbox next to the primary AD authentication service. 3. Click Refresh Trusted Forests. New trusted forests are displayed in the list.
102 DSView 3 Software Installer/User Guide
103 CHAPTER 7 Units View Windows Units View windows display list of units that have been added to the DSView 3 software database. A user must have unit view access rights to open Units View windows; see About Access Rights on page 144. Also, units will not display if they are hidden; see Showing and hiding units on page 107. Each Units View window contains one or more information fields; see Units View windows fields on page 107. Units are displayed in a table format with column headings.
104 DSView 3 Software Installer/User Guide An appliance type will only be listed in the side navigation bar if an appliance of that type has been added to the DSView 3 software database and the user has access to it. For example, if a DSR1021 switch has not been added, that type will not appear in the side navigation bar. • Target Devices: If target device types have been created, their links in the side navigation bar are listed under Target Devices - All.
Chapter 7: Units View Windows 105 Ports on an appliance or a cascade switch that do not have units attached are also listed. The Status column will indicate No Device Attached and the Type column will indicate the default valid connection type for that port. The Action column will indicate Attach Device; see the procedure in this section for how to attach device from this link. If a target device is connected to multiple managed appliances, it will appear multiple times in a topology view.
106 DSView 3 Software Installer/User Guide 6. • To attach a target device that has already been added to the DSView 3 software system, enable the Attach to an Existing Target Device radio button, enter the name in the Device Name field and then click Next. • To browse for a target device that has already been added to the DSView 3 software system, enable the Browse for an Existing Target Device radio button.
Chapter 7: Units View Windows 107 Showing and hiding units Hiding turns off the display of units in the window, but does not remove the units from the DSView 3 software system. To hide a unit: 1. In a Units View window (see Accessing Units View windows on page 106), click Customize. The Units View Customization window will open. 2. Click Visibility in the Available Fields column and then click Add. Visibility will be moved to the Fields to Show column. 3.
108 DSView 3 Software Installer/User Guide • Name in Appliance - Name of the unit as defined in the appliance. Click on the name to display or change unit information. • Name in DSView - Name of the unit as defined in the DSView 3 software database. • Type - Type of target device or managed appliance model. Managed appliance types cannot be changed; to assign a type to a target device, see Unit Overview Windows on page 112. • Status - Current activity level of a unit. Table 7.
Chapter 7: Units View Windows 109 For example, a target device that is only attached to a serial console appliance will not contain a KVM Session link. If a target device has a connection to both a serial console appliance and a KVM switch, a KVM Session link will appear. As shown in Figure 7.1, other available actions that have been enabled may be accessed by clicking the Alternate Actions arrow to the right of the action with the highest precedence.
110 DSView 3 Software Installer/User Guide Table 7.2: Action Links (Continued) Action link Displays Valid for* Service interface Target devices; see Target Device Services on page 151 Session interface Appliances and/or TDs supported by plug-ins that define this connection type. * In addition to the units listed in this column, one or more of these connection types may be valid for units supported by plug-ins. See the plug-in documentation for details.
Chapter 7: Units View Windows 111 Multiple unit operations from a Units View window From a Units View window, you may delete one or more units (see Deleting Units on page 123) or assign access rights for one or more units (see About Access Rights on page 144). You may also use the Operations button/menu to initiate certain actions on one or more units.
112 DSView 3 Software Installer/User Guide 4. 5. To view the results for an individual operation, click on the name.
Chapter 7: Units View Windows 113 Other types of Unit Overview windows may be supported by plug-ins; see the plug-in documentation for more information. To change overview information for a target device: 1. In a Units View window containing target devices (see Accessing Units View windows on page 106), click on the name of a target device. The Unit Overview window will open. 2. Enter a name for the target device. 3. Enter a type for the target device. 4.
114 DSView 3 Software Installer/User Guide 3. You can filter what units are displayed by selecting a status from the Filter menu. Each unit status is color-coded. The default filtered status is Active Status which displays only currently active units. 4. You can select how often the Unit Status is updated by selecting a time from the Interval menu. 5. You can view the Unit Overview window by double-clicking the unit name, or right-clicking the unit name and selecting Show Unit Overview.
115 CHAPTER Adding and Deleting Units 8 This chapter describes how to add and delete units in the DSView 3 software.
116 DSView 3 Software Installer/User Guide environmental monitors and generic appliances do not support certificates and may be added to multiple DSView 3 software systems.) IPv4 and IPv6 network protocols The DSView 3 software is a dual stack host that simultaneously supports both IPv4 and IPv6 network protocols. For example, the DSView 3 software can communicate with a DSR switch that has an IPv6 address and with an ACS console server that has an IPv4 address.
Chapter 8: Adding and Deleting Units 2. 117 If you were not in an appliance type Units View window when you clicked Add in the first step, the Select Appliance Type window opens. Select Add a single appliance by type, then select a managed appliance from the product list. Click Next. If you were in an appliance type Units View window when you clicked Add in the first step, go to the next step. 3. Enter the IP address for the appliance in the field provided.
118 DSView 3 Software Installer/User Guide these group memberships. Click Next. For more information, see Automatic Inheritance for Group Memberships and Properties on page 135. -orIf you do not want to select groups at this time, click Do not inherit group membership. 6. 7. If one or more cascade switches are connected to the managed appliance, the Configure Cascade Switches window will open. a. Select the type of cascade switch for each row from the menu in the Cascade Switch Type column. b.
Chapter 8: Adding and Deleting Units 4. 5. 6. • For an HP iLO embedded appliance, go to step 6. • For an NEC IPF embedded appliance, go to step 7. 119 For IBM ASM RSA II embedded appliances: a. The Configure IBM ASM RSA II Settings window will open. b. In the Appliance Name field, type a 1-64 character appliance name. The name is not case sensitive. c. In the Address field, type a 1-256 character IP address in dot notation form or a DNS name. The address is not case sensitive. d.
120 DSView 3 Software Installer/User Guide 7. 8. a. The Configure HP iLO Settings window will open. b. In the Appliance Name field, type a 1-64 character appliance name. The name is not case sensitive. c. In the Address field, type a 1-256 character IP address in dot notation form or a DNS name. The address is not case sensitive. d. Click Next. Go to step 8. For NEC IPF embedded appliances: a. The Configure NEC IPF Settings window will open. b.
Chapter 8: Adding and Deleting Units 121 4. The DSView 3 software will search for managed appliances within the IP address range. When the search is completed, the Select Appliances to Add window will open, listing the results. 5. Add or remove appliances. • To add one or more managed appliances, select the managed appliances in the Appliances found list, then click Add. The managed appliances will be moved to the Appliances to Add list.
122 DSView 3 Software Installer/User Guide NOTE: For more information about configuration templates, see Appliance Configuration Templates on page 137. 9. Click Finish. Adding a generic appliance or an EVR1500 environmental monitor To add a single EVR1500 environmental monitor or generic appliance: 1. Click Add in a Units View window. The Add Unit Wizard will open. 2. The Select Add Unit Procedure window will open. Click Add a single appliance, then click Next. 3.
Chapter 8: Adding and Deleting Units 123 Deleting Units When you delete a unit, it is removed from the DSView 3 software database, and all associated connections will also be deleted. You may also choose to delete target devices that are no longer connected when you run the Resync Wizard; see Topology synchronization options in the Resync Wizard on page 132. To delete a power device, see Power Devices on page 165. To delete a unit: 1.
124 DSView 3 Software Installer/User Guide
125 CHAPTER 9 Synchronizing the DSView 3 Software Database This chapter describes how to synchronize the DSView 3 software database with changes that occur on units. Name Synchronization Units and connections in the DSView 3 software system have a “Name in DSView”, which is the name stored in the DSView 3 software database.
126 DSView 3 Software Installer/User Guide Automatic name push When automatic name push is enabled, the name push operation occurs automatically when a name is changed in the DSView 3 software. Table 9.1: Automatic Name Push Operation Effects Unit Effect If the target device for the serial port in the DSView 3 software database has a single appliance connection, the target device name will be pushed to the appliance.
Chapter 9: Synchronizing the DSView 3 Software Database 4. 127 The Automatic Name Push Properties window will open. To enable automatic name push, enable the Push Names from DSView to appliances automatically checkbox. To disable automatic name push, disable the Push Names from DSView to appliances automatically checkbox and go to the last step. 5. Enable the checkboxes for one or more appliance connection types.
128 DSView 3 Software Installer/User Guide Table 9.2: Automatic Name Pull Operation Effects (Continued) Unit Effect If the cascade switch in the DSView 3 software database has a single appliance connection, the name will be pulled from the appliance to update the cascade switch name in the DSView 3 software database.
Chapter 9: Synchronizing the DSView 3 Software Database • 129 Appliance cascade switches window - see KVM Switch and Cascade Switch Settings on page 154 To initiate a name push operation from a Units View window: 1. In a Units View window (see Accessing Units View windows on page 106), click the checkboxes next to one or more units. To select all units on the page, click the checkbox to the left of the heading at the top of the list. 2.
130 DSView 3 Software Installer/User Guide To initiate a name pull operation from a Units View window: 1. In a Units View window (see Accessing Units View windows on page 106), click the checkboxes next to one or more units. To select all units on the page, click the checkbox to the left of the heading at the top of the list. 2. Click Operations, then select Pull Names from Appliance from the drop-down menu. 3.
Chapter 9: Synchronizing the DSView 3 Software Database 131 Automatic topology synchronization NOTE: Automatic topology synchronization is not supported on some managed appliances, including the LANDesk® Server Manager. Alternatively, you may schedule the update topology task to keep these appliances synchronized with the DSView 3 software. See Task: Update topology for selected units on page 331. To enable or disable automatic topology synchronization: 1. Click the System tab. 2.
132 DSView 3 Software Installer/User Guide • Default target names allowed for connection types This window is described in Adding Units on page 115. Each of these options has a default value, which you may change. To change the default values of the options in the Add Unit Wizard: 1. Click the System tab. 2. Click Global Properties in the top navigation bar. 3. Click Wizard Defaults in the side navigation bar, then click Add Unit Wizard. 4. The Add Unit Wizard Default Options window will open.
Chapter 9: Synchronizing the DSView 3 Software Database 133 software database. The Resync Wizard does not add offline connections to the DSView 3 software database. 5. • If you enable the Delete target devices that no longer have connections checkbox, by default, any target devices that no longer have connections are permanently deleted from the DSView 3 software database.
134 DSView 3 Software Installer/User Guide The merged target devices will contain the name of the first target device in the Target Device to Merge list. For example, if you are merging two target devices named TD1 and TD2, and TD2 is listed before TD1, the merged target device will be named TD2. Click Next. 4. The Confirm Target Device Merge window will open. Click Next to confirm merging the connection paths into the specified destination target device. See Connections to Units on page 181. 5.
Chapter 9: Synchronizing the DSView 3 Software Database 135 4. You may change the cascade switch type by selecting from the drop-down menu. If you change the cascade switch name, it must contain 1-64 characters and must not exist in the DSView 3 software database unless it is associated with a multi-user cascade switch. 5. To merge cascade switches, click the checkboxes to the left of the entries, then click Merge. 6.
136 DSView 3 Software Installer/User Guide 3. Click Automatic Inheritance in the side navigation bar. 4. To allow new target devices to inherit group membership and properties from the appliance, select Allow new target devices to inherit the group memberships and properties from the corresponding appliance. 5. Click Save.
137 CHAPTER 10 Managing Units This chapter describes how to manage unit properties and settings, access rights and local account settings, and how to view unit asset and usage reports. Appliance Configuration Templates Appliance configuration templates allow DSView 3 administrators to quickly configure new units or replace failed units. You can create an appliance configuration template based on any supported unit in the DSView 3 software system.
138 DSView 3 Software Installer/User Guide 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), select the appliance you want to use as the model for the appliance configuration template. The Unit Overview window opens. 2. Click the Save Configuration Template icon or link. The Save Appliance Configuration Template Wizard opens. 3. Enter a name for the appliance configuration template. Click Next. 4. The Completed Successful window opens. Click Finish.
Chapter 10: Managing Units 139 To apply an appliance configuration template to a new appliance: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), select the appliance for which you want to apply the appliance configuration template. The Unit Overview window opens. Click the Apply Configuration Template icon or link. The Save Appliance Configuration Template Wizard opens.
140 DSView 3 Software Installer/User Guide • Contacts - Identify the primary and secondary contacts may be helpful for quickly identifying the people to notify if an issue or question arises about a particular unit. • Custom fields - Ten custom fields are available, in which you may specify any information you wish. For example, you may wish to define custom fields such as Program Manager, Building Number and so on. See Custom Fields on page 207. • Notes. • Network. • KVM session profile.
Chapter 10: Managing Units 141 To change the identity properties for a unit: NOTE: Identity properties are visual representations only. Defining incorrect information may cause confusion (for example, mistyping a serial number). 1. In a Units View window (see Accessing Units View windows on page 106), click on the appliance or target device name. 2. Click Properties in the side navigation bar. The Unit Identification Properties window will open.
142 DSView 3 Software Installer/User Guide To change the contact properties for one or more units from a Units View window: 1. In a Units View window (see Accessing Units View windows on page 106), click the checkbox next to the unit(s). To change contact properties for all units in the page, click the checkbox to the left of Name at the top of the list. (If the page contains units that do not support contact properties, they will not be affected.) 2.
Chapter 10: Managing Units 143 To change the note properties for one or more units from a Units View window: 1. In a Units View window (see Accessing Units View windows on page 106), click the checkbox next to the unit(s). To change note properties for all units in the page, click the checkbox to the left of Name at the top of the list. (If the page contains units that do not support note properties, they will not be affected.) 2. Click Operations, then select Properties from the drop-down menu. 3.
144 DSView 3 Software Installer/User Guide To change the DSView 3 server network property for one or more units from a Units View window: 1. In a Units View window (see Accessing Units View windows on page 106), click the checkbox next to the unit(s). To change the DSView 3 server property for all units in the page, click the checkbox to the left of Name at the top of the list. (If the page contains units that do not support note properties, they will not be affected.) 2.
Chapter 10: Managing Units 145 • Configure unit settings - see Target Device Settings on page 150 • View data logging - this access right can be set only for target devices connected to appliances that support data logging; see Chapter 13 beginning on page 185 For certain managed appliances, you may specify whether a user or members of a user group are allowed to: • View the appliance in Units View windows (this right is enabled automatically if any other access right for the managed appliance is ena
146 DSView 3 Software Installer/User Guide • You may assign access control rights from a unit perspective. From this perspective, you select one or more units, specify the users/user groups for which rights will be assigned, then allow/ deny the permission to perform the action for each user/user group. See Unit Access Rights on page 146. • You may also assign access control rights from a unit group perspective.
Chapter 10: Managing Units 147 gray and unchangeable, and indicate the inherited value. If the inherited settings indicated both Allow and Deny, the inherited value is Deny, which takes precedence. To disable the inherit functionality, uncheck the Inherit checkbox. • If none of the checkboxes are checked, the access right is neither allowed nor denied. 4. Repeat the preceding step to change access rights for other users/user groups. 5. Click Save and then click Close. The Units View window will open.
148 DSView 3 Software Installer/User Guide 3. Click Save and then click Close. The Units View window will open. To change the IP addresses of DSView 3 servers used for managed appliance authentication: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), click on the appliance name. 2. Click Appliance Settings in the side navigation bar and then click Authentication Servers. The Appliance Authentication Servers Settings window will open.
Chapter 10: Managing Units 149 To enable or disable secure mode on an appliance: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), click the checkbox next to the unit(s). 2. Click Operations, then select Enable Secure Mode from the drop-down menu. Managed Appliance SNMP Settings This procedure is valid for supported KVM switches and serial console appliances. It may also be valid for appliances supported by a plug-in; see the appropriate documentation.
150 DSView 3 Software Installer/User Guide 4. To enable SNMP manager settings, click Managers in the side navigation bar. The Appliance SNMP Manager Settings window will open. Type the IP addresses, in standard dot notation (xxx.xxx.xxx.xxx), for up to four SNMP managers. Then, click Save. 5. To specify SNMP community settings, click Community in the side navigation bar. The Appliance SNMP Community Settings window will open. Type the SNMP community names for reading, writing and SNMP traps.
Chapter 10: Managing Units 151 2. Click Appliance Settings in the side navigation bar, then click Target Devices. 3. The Target Devices window will open. Click on a target device name. 4. Change the appliance name for the target device. If the automatic name pull feature is enabled, see Automatic name pull on page 127 for the effect. Target Device Services You may add or remove support on a target device for third party services such as Terminal Services and VNC.
152 DSView 3 Software Installer/User Guide To change service options: 1. In a Units View window containing target devices (see Accessing Units View windows on page 106), click on a target device name. 2. In the side navigation bar, click Properties, then click Services. The Unit Services window will open. 3. Click on a service name. 4. Enable the radio buttons to enable options, then click Save. To remove support for a service on a target device: 1.
Chapter 10: Managing Units 7. 153 Click Save. To adjust target device names: 1. In a Units View window containing appliances, select the appliance(s) for which you want to adjust target device names. 2. Select Adjust Target Device Names from the Operations menu. 3. Select a location name from the menu for each appliance. -orEnter a new location name in the field for each appliance. NOTE: Each appliance must have a unique location name. 4. Click Submit.
154 DSView 3 Software Installer/User Guide 2. Click Appliance Settings, click Ports and then click IQ Modules in the side navigation bar. The Appliance IQ Modules window will open. 3. Click Delete Offline. A confirmation dialog box will appear. 4. Confirm or cancel the deletion. To upgrade IQ modules: NOTE: Offline IQ modules may not be selected for upgrading. 1. In a Units View window containing appliances, click on the KVM switch name. 2.
Chapter 10: Managing Units 155 To display cascade switch port settings and initiate a push/pull name operation: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), click on the KVM switch name. 2. Click Appliance Settings in the side navigation bar. Click Ports and then click Cascade Switches. The Appliance Cascade Switches window will open. 3.
156 DSView 3 Software Installer/User Guide You may also change the name of a cascade switch in the DSView 3 software database by using the Merge Cascade Switch wizard; see Merging or splitting cascade switches on page 134. You may also change cascade device properties (identity, location, contacts, custom fields and notes) by clicking the property in the side navigation bar. These windows operate identically to those described in Unit Properties on page 139.
Chapter 10: Managing Units 157 2. Click Appliance Settings in the side navigation bar and then click Ports and then click Modems. The Appliance Modem Settings window will open. 3. Select Modem sessions can preempt digital sessions to enable a modem session to disconnect an existing Ethernet connection to the DSR switch. 4. Type an authentication time-out for the modem in the range of 30-300 seconds. 5. Type an inactivity time-out for the modem connection in the range of 1-60 minutes. 6.
158 DSView 3 Software Installer/User Guide 2. Click Appliance Settings in the side navigation bar, click Local Accounts and then Users. The Appliance Local User Accounts window will open. 3. Click Add. The Add Local User Account Wizard will appear. 4. The Type in Local User Credentials window will open. a. Type the name of the local user account. b. Type a password for the local user account. c. Confirm the password for the local user account. d. Click Next. 5.
Chapter 10: Managing Units 159 To change the settings of a local user account: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), click on the appliance name. 2. Click Appliance Settings in the side navigation bar and then click Local Accounts. The Appliance Local User Accounts window will open. 3. Click on the name of a local user account. The Appliance Local User Account Settings window will open. 4. Type a new name for the local user. 5.
160 DSView 3 Software Installer/User Guide Embedded Units The IBM ASM RSA II and the DRAC 4 embedded units have one target port and one appliance for each embedded appliance. The NEC IPF embedded unit has nine target ports and one appliance for each embedded appliance. Port names default to “Blade” plus the port number. The HP iLO embedded unit has one target device.
Chapter 10: Managing Units 161 Changing embedded unit credentials You may change the login credentials for the IBM ASM RSA II, DRAC 4 and NEC IPF embedded units. To change login credentials for an IBM ASM RSA II embedded appliance: 1. Click the Units tab. 2. Click Appliances in the side navigation bar, and then click on the appliance type in the side navigation bar. 3. Click on the embedded appliance name. 4.
162 DSView 3 Software Installer/User Guide To change login credentials for an NEC IPF embedded appliance: 1. Click the Units tab. 2. Click Appliances in the side navigation bar. 3. Click the embedded appliance name. 4. Click the Credentials link in the side navigation bar and then click Credentials in the side navigation bar. 5. The NEC IPF Settings window will open. To change information: • In the Name field, type a 1-64 character appliance name. The name is not case sensitive.
Chapter 10: Managing Units 163 Usage To view Usage reports: 1. Click the Reports tab, then click Usage in the top navigation bar. 2. Select one of the following reports in the side navigation bar: • Sessions Per Day - Displays the number of sessions opened to a target device from the DSView 3 software each day during the last seven days. • Frequently Accessed Targets - Displays the number of sessions opened from the DSView 3 software for each target device during the last seven days.
164 DSView 3 Software Installer/User Guide
165 CHAPTER Power Devices and Power Device Sockets 11 See Power devices on page 7 for information about the power device types and models that are supported on Avocent appliances. See Licenses on page 54 for information about third party power device licenses. Power Devices To display a list of power devices attached to an appliance or initiate a push/pull name operation: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), click on the appliance name. 2.
166 DSView 3 Software Installer/User Guide To add or remove a power device: NOTE: To successfully add or remove a power device, the power device must be in the online state. Additionally, to add a power device other than an Avocent SPC or Cyclades power device, you must have a valid third party license; see Licenses on page 54. 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), click on the appliance name. The Unit Overview window will open. 2.
Chapter 11: Power Devices and Power Device Sockets 5. Click Save and then click Close. The Power Devices Attached to Appliances window will open. 6. Click Close. The Units View window will open. 167 Upgrading the firmware of a Cyclades power device You may upgrade the firmware of a Cyclades power device attached to a DSR switch. There are two ways to do this: • From a Unit Overview window, using the Upgrade Firmware wizard - see Upgrading firmware on page 314.
168 DSView 3 Software Installer/User Guide • Load Min - a trap will be sent if the Load value is less than the Load Min value To change power device input feed information: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), click on the appliance name. 2. Click Appliance Settings, click Ports and then Power devices in the side navigation bar. The Power Devices Attached to Appliance window will open. 3. Click on the name of a power device. 4.
Chapter 11: Power Devices and Power Device Sockets 169 The following fields are always displayed, regardless of the power device type and model. • Socket - Socket (outlet) number. • Appliance Name - Name of the power device socket in the appliance. • Unit Name - Name of the power device socket in the DSView 3 software database. To change power device socket settings: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), click on the appliance name. 2.
170 DSView 3 Software Installer/User Guide 4. Click Sockets. The Power Device Sockets window will open. 5. Click the checkbox to the left of the power device socket(s). To select all sockets on the page, click the checkbox to the left of Socket at the top of the list. 6. Click On, Off or Cycle to power up, power down or power cycle (off and then on) the selected power device sockets. The Power field for the selected sockets will reflect the state. 7.
171 CHAPTER 12 Unit Sessions and Connections This chapter describes how to view and manage unit sessions and connections. Managed Appliance Session Settings From the Appliance Sessions window, you may display session information and change appliance session settings. Exit macros may be used by and reside on certain switches. Customizing the Appliance Sessions window The following fields may be displayed in the Appliance Sessions window for managed appliances.
172 DSView 3 Software Installer/User Guide • Sharing Interactive - A session that is being shared by two or more users. Interactive users have full control of the video, mouse and keyboard. Passive users may also share the session, but may only display the session and have a mode of Sharing Passive.
Chapter 12: Unit Sessions and Connections 4. Click Close. The Appliance Sessions window will open. 5. Click Close. The Units View window will open. 173 To display or change the session settings for a serial console appliance: 1. In a Units View window containing appliances (see Accessing Units View windows on page 106), click on the serial console appliance name. 2. Click Appliance Settings in the side navigation bar and then click Sessions. The Appliance Sessions window will open. 3.
174 DSView 3 Software Installer/User Guide At least one encryption level must be specified for the keyboard and mouse. When you specify more than one SSL encryption type, the switch negotiates the strongest algorithm that is supported by both sides. The strongest algorithm is AES, followed by 128 bit, 3DES and DES. 7. Click Save and then click Close. The Units View window will open.
Chapter 12: Unit Sessions and Connections 175 NOTE: If the KVM switch does not support virtual media, the Virtual Media Access Per IQ module and associated buttons and links are not displayed. 8. Click Save and then click Close. The Units View window will open. Defining exit macros Since clients are running remotely on PCs, certain commands must be sent to the controlled target device using keyboard macros.
176 DSView 3 Software Installer/User Guide 8. To specify one or more target devices on which you wish to use the macro, select the device(s) in the Available list, then click Add. The target devices will be moved to the Assigned list. 9. To remove one or more target devices on which you wish to use the macro, select the device(s) from the Assigned list, then click Remove. The target devices will be moved to the Available list. 10. Click Save and then click Close. The Units View window will open.
Chapter 12: Unit Sessions and Connections 177 • Duration - Length of the DSView 3 software session. • User - User who initiated the session, which may be a user, a local port user or a user with a local user account. • Target Device - Name of the target device being used for the session. • Type - Session type, which may be KVM, virtual media or serial. • Client - IP address of the client computer connected to the session for a non-proxy connection.
178 DSView 3 Software Installer/User Guide 4. Click Disconnect. A confirmation dialog box will appear. For virtual media sessions on supported KVM switches - If you attempt to disconnect an active virtual media session or a KVM session that is locked to a virtual media session, a confirmation message is displayed, indicating that any virtual media mappings will be disconnected. Confirm or cancel. See Using Virtual Media on page 279. 5. Confirm or cancel the disconnect.
Chapter 12: Unit Sessions and Connections 179 • IQ Module - IQ module ID associated with the session (valid only for KVM or virtual media sessions). • Lock Status - Whether KVM and virtual media sessions are locked. See Virtual media session settings on page 281. • Mode - Session mode, which may change during the session. See Customizing the Appliance Sessions window on page 171 for a description of the available modes. • Port - Port associated with the session.
180 DSView 3 Software Installer/User Guide For added security, the ACS console server plug-in may also be configured for dial-back connections. Once authenticated, the dial-up connection will be dropped, and the ACS console server will dial-back to the DSView 3 server to establish a secure connection. This method does not support OTP. To configure dial-back settings on the DSView 3 server, see DSView 3 software modem sessions on page 67.
Chapter 12: Unit Sessions and Connections 181 1. In a Units View window containing target devices (see Accessing Units View windows on page 106), click Active Modem Sessions in the side navigation bar. The Active Modem Sessions window will open. 2. Click the checkbox to the left of the sessions. To disconnect all sessions, click the checkbox to the left of Duration at the top of the list.
182 DSView 3 Software Installer/User Guide Example: Cascade switch connection In the following example, an AutoView 200 1 x 8 switch is connected to port one of a DSR1021 switch named dsr-1021-huntsville, using an IQ module with an EID of 520255-023FB7. Each port of the AutoView 200 switch is connected to a different target device (520255-023FB701 through 520255-023FB708).
Chapter 12: Unit Sessions and Connections 3. Click on a connection. The Appliance Connections - Rename window will open. 4. Type in new name for one or more items in the connection chain. 183 If you modify a name and the automatic name push feature is enabled, the new name will be pushed to the appliance, based on the configured push properties. See Automatic name push on page 126. 5. Click Save and then click Close. The Appliance Connections window will open.
184 DSView 3 Software Installer/User Guide ESX Server connections, you could launch a KVM session to the blade server or VI Client session to the ESX Server from the same view with the DSView 3 software. To merge virtual and physical target device connections: 1. In a Units View window containing Virtualization units, click the name of a hypervisor manager or server. The Unit Overview window opens. 2. Click Connections. The Connections window opens. 3. Click Add. The Add Unit Connection Wizard opens.
185 CHAPTER 13 Data Logging The DSView 3 software supports logging of serial session console data from certain appliances and their target devices, using the Syslog protocol. NOTE: Navigation links, configuration pages and display pages for data logging will only be visible for appliances and target devices that support Syslog messaging. The DSView 3 software has an SSH server that supports SSH2; this server must be enabled in the DSView 3 software to use the data logging feature.
186 DSView 3 Software Installer/User Guide Data log files are not backed up by the DSView 3 software backup utility. When a data log file is created, a companion signature file with the same name is created, but with a .sig file name extension. This file is digitally signed using the DSView 3 software private key. When a user wants to display the content of a data log file, the DSView 3 software will first verify the digital signature to ensure the file has not been altered.
Chapter 13: Data Logging 187 Only DSView 3 software administrators may enable the SSH and Syslog servers, specify where the data log files will be stored and specify archiving properties. You must have the Configure Unit Settings access right to enable/disable data logging. Enabling the SSH server The SSH server must be enabled in the DSView 3 software to use the data logging and SSH Passthrough features. To enable the SSH server: 1. Click the System tab. 2.
188 DSView 3 Software Installer/User Guide 6. If you have not already done so, click the SSH server page link and enable the SSH server. See Enabling the SSH server for more information. Enabling or disabling the Syslog server will generate a DSView 3 software system event. Enabling and disabling data logging on units Data logging is enabled and disabled per connection. Depending on the appliance type, you may enable or disable data logging on target device connections, appliance connections or both.
Chapter 13: Data Logging 189 To check the data logging settings for connections: 1. In a Units View window, click on the appliance name. 2. Click Appliance Settings, click Ports and then Serial in the side navigation bar. The Serial window will open. 3. Click on the appropriate port. NOTE: If the Status is Disabled, you will not be able to click on the connection. To change the status to Enabled, see Enabling and disabling data logging on units on page 188. 4.
190 DSView 3 Software Installer/User Guide • SSH Tunnel Buffer Size (bytes): If the SSH session cannot be opened, the appliance will continue to store data logs in its local memory until it reaches the size specified in this field. The default buffer size is 1 MB. NOTE: The appliance may be prevented from opening an SSH session if a firewall is blocking traffic, the DSView SSH service is disabled or the IP address and TCP port settings are incorrect.
Chapter 13: Data Logging 4. 191 In the Location field, enter a local or network shared location, using a UNC (Universal Naming Convention) path of up to 256 characters. You cannot specify a mapped network drive. If the operating system supports case sensitive file names, use case sensitive text. The default location is %%\datalogs.
192 DSView 3 Software Installer/User Guide 4. In the Archive by frequency field, select the interval for archiving current data log files: daily (every day at midnight local time), weekly (every Sunday at midnight) or monthly (the first day of each month at midnight). 5. In the Archive by size field, enter a size from 1-2000 MB. When a current file reaches this size, it will be closed and archived. 6. In the Number of archived versions field, select a value (1-10).
Chapter 13: Data Logging 193 Viewing Data Log Files Displaying lists of data log files Each row in the display table contains the following information about a single log file: • Log file name • Name of the DSView 3 server where the file was created and stored • When the file was created • When the file was last modified • File size in megabytes • Status - Archived, Current, File not Found or Pending The Size and Last Modified fields are optional; use the Customize link to add or remove them f
194 DSView 3 Software Installer/User Guide Before the file is transferred to the browser, the DSView 3 software will verify the file’s digital signature. If the computed digital signature does not match the actual file’s digital signature, the content of the file will be preceded with a warning, indicating that digital signature verification failed and the file content may have been altered.
195 CHAPTER 14 SSH Passthrough Sessions An SSH Passthrough session is a serial session opened to a unit without the use of a web browser. From an SSH client, a user with access rights can establish a connection to any serial unit managed by the DSView 3 software that supports Secure Shell 2 (SSH2) and Avocent DS Authentication 2 Protocol (ADSAP2) protocol. The DSView 3 server provides user authentication and, if events are enabled, logs SSH Passthrough session events.
196 DSView 3 Software Installer/User Guide 2. Click DSView Server in the top navigation bar. 3. Click SSH Passthrough in the side navigation bar. The SSH Passthrough Properties window opens. 4. To enable SSH Passthrough, select the Enable SSH Passthrough checkbox. -orTo disable SSH Passthrough, uncheck the Enable SSH Passthrough checkbox. 5. In the event of a network failure, you may establish an SSH Passthrough session to the target device through Modem Dial-Up.
Chapter 14: SSH Passthrough Sessions 197 If hub/spoke forwarding is enabled, shared SSH Passthrough sessions are centralized to the DSView 3 server that owns the appliance to which the session is opened. NOTE: The appliance is owned by the DSView 3 server to which it was first added. To determine which DSView 3 server owns an appliance, go the appliance Unit Overview Page and click Properties - Network. The DSView Server menu displays the name of the server that owns the appliance.
198 DSView 3 Software Installer/User Guide Establishing an SSH Passthrough connection to a unit To establish an SSH Passthrough connection to a target device or appliance console: NOTE: If you are using the Linux or Unix SSH command, you will need to specify the port by entering -p and the port number. The default port number is 4122. For more information or to change the port number, see Enabling SSH Passthrough on page 195. 1.
Chapter 14: SSH Passthrough Sessions 199 NOTE: The colon is used to delimit different arguments; however, if a colon is contained within the name, then a double backslash may be used as an escape sequence to include the colon in the name. For example, if the username is “sanders:”, a command to open an SSH session to a target device may look like this: ssh -p 4122 zone1/sanders\\::zone2/Boston:5@172.26.5.100 2.
200 DSView 3 Software Installer/User Guide Escape key sequence An escape key sequence is a combination of characters that can be sent to the DSView 3 server to affect an SSH Passthrough or Avocent Session Viewer session. The default escape sequence is ^Ec, which can be followed by an escape key to send a command to a target device. Some escape key sequences are limited to only the user with read/write access.
Chapter 14: SSH Passthrough Sessions 201 supports ASCII and UTF-8 characters and special break keys. Only the user with read/write access to the SSH session can send a break sequence to a target device. You can configure up to 10 break sequences to be used in SSH Passthrough sessions. The following special break keys are supported: Table 14.
202 DSView 3 Software Installer/User Guide -orThe SSH client indicates that the break sequence is invalid or contains a syntax error. You can correct the error and resend the break sequence. Transferring read/write access Only one user at a time can have read/write access to a shared SSH Passthrough or Avocent Session Viewer session. The first user who opens the session has read/write access.
Chapter 14: SSH Passthrough Sessions 2. 203 The client displays the last 30 lines of the data log. -orIf you do not have access rights or if a data log was not created, an error message is displayed. Supported service processor commands NOTE: SSH Passthrough port sharing is not supported if a server processor command is included at the end of the SSH command.
204 DSView 3 Software Installer/User Guide
205 CHAPTER 15 Grouping Units The DSView 3 Explorer automatically groups managed appliances by the type of appliance (DSR switch, ACS console server and so on). Target devices are automatically grouped based on the type to which they are assigned.
206 DSView 3 Software Installer/User Guide To add a department, click Departments in the top navigation bar. The Departments window will open. To add a location, click Locations in the top navigation bar. The Locations window will open. 3. Click Add. The Add Site, Add Department or Add Location window will open. 4. Type a name, then click Add. The Sites, Departments or Locations window will open.
Chapter 15: Grouping Units 207 Table 15.1: Links for Managing Sites, Departments or Location Associations Link Window Changes Site Associations For A link under Target Devices Target Devices Target devices only A link under Appliances Appliances Managed appliances only Sites Units in Site Units Groups Units in Group Units A link under Custom Field Units in Custom Fields Units Recently Accessed Recently Accessed Units Units 3. Click on the name of a unit.
208 DSView 3 Software Installer/User Guide To define custom fields: NOTE: You must have Software Administrator or Appliance Administrator access to define custom fields. 1. Click the Units tab. 2. Click Custom Field Labels in the side navigation bar. The Unit Custom Field Labels window will open. 3. For each custom field, type the 1-64 character name for the first custom field label.
Chapter 15: Grouping Units 209 e. In Label 3, type Manager. This custom field will not appear in the side navigation bar, but may be displayed in the content area by using the Customize link. f. Click Save to save the changes. Custom Field Labels will still appear in the side navigation bar because the administrator has not yet defined any custom fields for the units. 2. 3. 4.
210 DSView 3 Software Installer/User Guide e. In the Manager field, type Tim Brown. f. Click Save and then click Close. The Appliance - All window will open. Figure 15.1 indicates how the side navigation bar will appear after the example procedure. Clicking on a custom field link displays the units associated with that custom field. Figure 15.1: Custom Fields Example: Side Navigation Bar Table 15.
Chapter 15: Grouping Units 211 There are two top-level system-defined unit group containers: global root and personal root. These group containers cannot be deleted. They can contain other unit groups, but not individual units. All global unit groups are descendents of global root. All personal unit groups are descendents of personal root. There is also a system-defined unit group named Unassigned, which is a descendent of the global root.
212 DSView 3 Software Installer/User Guide Table 15.
Chapter 15: Grouping Units 213 Table 15.4: Unit Group Hierarchy Example Descriptions Number Description Number Description 3 These unit groups do not have subgroups (in a Units view Group window, a document icon will appear to the left) 6 Personal unit group ProjectC has one or more subgroups In the example, four unit groups have been created in the global root group, and each of those four unit groups contain groups.
214 DSView 3 Software Installer/User Guide When you click on a unit group in the side navigation bar that has a document icon (that is, it has no subgroups), a window will open, listing the units in the group. This window can include the same fields as other Units View windows; see Units View windows fields on page 107. You may enable or disable a field display using the Customize link. See Using the Customize link in windows on page 28.
Chapter 15: Grouping Units 7. If you do not want the units in the unit group to belong to any other unit group, select Exclusive. 8. If you want to add another unit group in the same hierarchy, click Add/New. The Add Unit Group window opens. 215 -orIf you do not want to add another group, click Add/Close. The Unit Groups window opens. To delete a unit group: NOTE: Deleting a unit group deletes the group only; the units still exist in the DSView 3 software system.
216 DSView 3 Software Installer/User Guide 6. If you do not want the units in the unit group to belong to any other unit group, select Exclusive. 7. Click Save and then click Close. To add or remove members in a unit group: NOTE: Removing a unit group or unit member from a unit group does not delete the group/unit from the DSView 3 software system or any other group to which it belongs. 1. Click the Units tab. 2. Click Groups in the top navigation bar. The Unit Groups window will open. 3.
Chapter 15: Grouping Units a. b. 5. 217 Click Edit List. The Unit Access Rights User Selection window will open. • To add one or more users or user groups, select the user(s) or user group(s) from the Available list, then click Add. The users and/or user groups will be moved to the List to Update list. • To remove one or more users or user groups, select the user(s) or user group(s) from the List to Update list, then click Remove. The users and user groups will be moved to the Available list.
218 DSView 3 Software Installer/User Guide
219 CHAPTER 16 DS Zones DS Zones provide virtual segregation of data center resources, including appliances, target devices and virtual machines. Each zone operates as an independent subset of the DSView 3 software system, and units can be transferred to different zones. Users belong to a single zone, but may switch to other zones if they have access rights.
220 DSView 3 Software Installer/User Guide 4. The Assign Zone Licenses window opens. For each license type, enter the number of licenses that can be used by this zone in the Assigned Licenses field. The number of available licenses is listed in the Available Licenses column. For details on zone licenses, see Assigning zone licenses on page 222. 5. Click Next. 6. The Assign Zone Rights window opens. For each access rights group, select Allow or Deny.
Chapter 16: DS Zones 221 To switch zones: Click the System tab, then click Zones. The Zones window opens and lists all created zones. Select the checkbox next to the zone to which you want to switch and click Switch. -orIn the top left corner of the window, your username and the active zone list is displayed. Click the name of the zone to open a pop-up menu, then select the zone to which you want to switch.
222 DSView 3 Software Installer/User Guide Assigning zone licenses You can manage the distribution of licenses among zones. Assigning licenses to each zone prevents one zone from starving other zones of licenses. You can control which add-on features a zone may use, how many licenses of each feature a zone may use, and how many sublevel zones can be created.
Chapter 16: DS Zones 223 When enabled for a zone, these access right groups permit qualified users to perform the following actions: • Zone Management - Create zones and modify zone properties from the System - Zones window. Users with access rights can also switch to other zones. • User and User Groups Management - Add or delete users and user groups, and perform other user and user group management operations from the Users tab.
224 DSView 3 Software Installer/User Guide Table 16.1: Unit Actions in a Zone (Continued) Action User Status Required for Action Zone(s) Affected Add or delete units Any qualified user Active zone only. Update unit properties Any qualified user Move units to another zone Any qualified user Active zone only. NOTE: Appliance IP addresses must be unique across all zones. To other zones for which he has access rights. Active zone only.
Chapter 16: DS Zones 225 User actions in a zone Table 16.2: User Actions in a Zone Action User Status Required for Action Zone(s) Affected View user accounts Any qualified user Active zone only. Active zone only. Add or delete users Any qualified user NOTE: When adding a user, the username must be unique within the active zone, but can be duplicated in other zones. When using the Add User Wizard, only authentication services and groups that belong to the active zone can be selected.
226 DSView 3 Software Installer/User Guide Table 16.2: User Actions in a Zone (Continued) Action User Status Required for Action Zone(s) Affected Active zone only. Add authentication services Any qualified user NOTE: The same authentication service cannot be reused in multiple zones. The authentication service must be added to each zone where it will be used.
Chapter 16: DS Zones 227 Modifying system settings in a zone Table 16.4: Modifying System Settings in a Zone Action User Status Required for Action Zone(s) Affected Modify DSView 3 server settings Super users only All zones. Modify global properties Super users only All zones. Back up the DSView 3 server database and system files Super users only All zones. Schedule power control Any qualified user All zones. Export event log Any qualified user Active zone only.
228 DSView 3 Software Installer/User Guide
229 CHAPTER 17 Managing User Accounts The DSView 3 software allows you to: • Add, change and delete user accounts • Unlock user accounts • Specify user account restrictions • Change user group membership • Display user and user group access rights to target devices and managed appliances • Add and delete user-defined user groups • Display, assign and remove user group members from built-in or user-defined user groups User Accounts Windows User accounts are displayed and managed through Use
230 DSView 3 Software Installer/User Guide Table 17.1: User Status Icons (Continued) Icon Authentication Status Method Face with a red X Internal Disabled - The user cannot log in to the DSView 3 software. See User account restrictions and expiration settings on page 236. Padlock Internal Locked - The user account has been locked; the user cannot log in to the DSView 3 software because the maximum number of log in failures has been exceeded.
Chapter 17: Managing User Accounts 231 • Custom Field 1- Custom Field 6 - Custom fields for the user. If you have specified text for a custom field, that text will display when you display the field. See Custom field properties on page 239. • Group Preemption Level - Highest preemption level of all groups to which the user belongs. For example, if a user belongs to appliance administrators (with a group preemption level of 3) and auditors (with a group preemption level of 1), this field will display 3.
232 DSView 3 Software Installer/User Guide • 4. If you selected any other authentication service, go to step 5. The Type in User Credentials window will open. a. Type a username, password and confirm the password of the user you are adding. Usernames may contain up to 256 non-case sensitive characters (if a RADIUS external authentication service will be used, the limit is 253 characters). Usernames are casepreserving.
Chapter 17: Managing User Accounts 233 another item (such as full name), you must include a wildcard. See Filtering information in a window on page 26. Select one or more users from the list, then click Next. 6. Assign the user to user groups from the Available Groups list, which includes all built-in and user-defined groups. Select one or more groups and click Add. The group names will move to the Member Of list, and the new user(s) will be added to those groups. Click Next. 7.
234 DSView 3 Software Installer/User Guide enter and verify a new password for their account the next time they start a new DSView 3 software session. To reset a user account password: 1. Click the Users tab. 2. Click the checkbox to the left of the user(s) to reset the password. 3. Click Reset Password. A confirmation dialog box will appear. 4. Confirm or cancel the reset.
Chapter 17: Managing User Accounts 3. Type the username for the user. 4. Type the full name of the user. 5. Click Save and then click Close. 235 User certificates Certificates may be changed only for internal authentication users. If the system certificate policy is enabled for user certificates (see System certificate policy and trust store on page 47), the user certificate used at login must meet the policy requirements.
236 DSView 3 Software Installer/User Guide 5. Click Save and then click Close. The SSH key file will be uploaded to the DSView 3 server for use in authenticating the user. User password A user’s password may be changed or you may specify that a user must enter a new password during the next login.The password may be changed only for internal authentication users. To change a user password or force a new password: 1. Click the Users tab. 2. In a User Accounts window, click on a username.
Chapter 17: Managing User Accounts 5. 237 To change account expiration settings: • To indicate no expiration date, enable the Never radio button. • To specify an expiration date, enable the End of radio button. Then click the button to the right of the adjacent field, and a calendar will be displayed. Select the date when the user account will expire. When a user account expires, it remains in the DSView 3 software system until the account is deleted. 6. Click Save and then click Close.
238 DSView 3 Software Installer/User Guide To specify address information for a user: 1. Click the Users tab. 2. Click on a username. The User Name window will open. 3. Click Addresses in the side navigation bar. The User Address Properties window will open. 4. Type the home address and business address of the user. 5. Click Save and then click Close. Phone contact The phone contact may be changed only for internal authentication users. To specify phone contact information for a user: 1.
Chapter 17: Managing User Accounts 239 Custom field properties You may specify any information you wish in the six custom fields. Custom field properties may be changed only for internal authentication users. To change the custom fields: 1. Click the Users tab. 2. Click on a username. 3. Click Custom Fields in the side navigation bar. The User Custom Fields window will open. 4. Type information in the fields. 5. Click Save and then click Close.
240 DSView 3 Software Installer/User Guide Similarly, virtual media access to a target device could be enabled but KVM (Video Viewer) access may be disabled. See About target device access rights on page 145 for more information. 4. Click Close when you are finished reviewing the access rights. The User Accounts window will open. Customizing Appliance and Target Device Access Rights windows The Name field is always displayed in the Target Device Access Rights and Appliance Access Rights windows.
241 CHAPTER 18 User Groups Users that have been added to the DSView 3 software system may be added to the following two types of user groups: • Built-In - The DSView 3 management software is delivered with six predefined user groups: Appliance Administrators, Auditors, DSView 3 software administrators, Everyone, User Administrators and Users. All users are automatically included in the Everyone user group when they are added to the DSView 3 software system.
242 DSView 3 Software Installer/User Guide Group naming in external authentication services Groups in Active Directory (AD) external authentication services are specified using a combination of their Active Directory folder and group name, minus the group container specified in the DSView 3 software. The group container defaults to the AD domain root if it is unspecified. For example, if you have an AD external authentication service for the “sw.eng.mydomain.
Chapter 18: User Groups 3. 243 The Select Authentication Service window will open. This window lists all authentication services that may be used to authenticate the user group when the user logs in. See Authentication Services on page 79. Click on the name of an authentication service and then click Next. • If you selected DSView Internal as the authentication service, go to step 4. • If you selected any other type of authentication service, go to step 5.
244 DSView 3 Software Installer/User Guide 8. Click Finish. TACACS+ external authentication services To add a TACACS+ user group: 1. Click the Users tab. Click Groups in the top navigation bar. Click User-Defined in the side navigation bar. The User Groups - User Defined window will open. 2. Click Add. The Add User Group wizard will appear. 3. The Select Authentication Service window will open.
Chapter 18: User Groups 3. Click Delete. A confirmation dialog box will appear. 4. Confirm or cancel the deletion. 245 User Group Properties To display the properties of a built-in user group: 1. Click the Users tab. Click Groups in the top navigation bar. Built-In will automatically be selected in the side navigation bar and the User Groups - Built-in window will open. 2. Click on a user group name. The User Group Properties window will open.
246 DSView 3 Software Installer/User Guide 4. Click Members in the side navigation bar. The User Group Members window will open. 5. Click Assign. The Assign Users to User Group window will open. 6. To add one or more users to the user group, select the user(s) in the Available Users list, then click Add. The users will be moved to the Members list. 7. To remove one or more users from the user group, select the user(s) in the Members list, then click Remove.
Chapter 18: User Groups • 247 No check mark - no access has been granted or denied for this right The access rights display may contain information that appears invalid. For example, virtual media access can be enabled to a target device that does not support it. Similarly, virtual media access could be enabled but KVM (Video Viewer) access may be disabled. See About target device access rights on page 145 for an explanation. 5. Click Close when you are finished.
248 DSView 3 Software Installer/User Guide
249 CHAPTER 19 Using the Video Viewer The Video Viewer is used to conduct a KVM session with one or more target devices attached to one or more KVM switches. You may optionally use KVM session profiles to control session behavior on target devices. When you connect to a device using the Video Viewer, the target device desktop appears in a separate window. The Video Viewer window supports either a 3 or 5 button mouse.
250 DSView 3 Software Installer/User Guide The Video Viewer client requires Java when launched from Mozilla or Firefox browsers. The supported Java version is 1.5.0_02. The Video Viewer requires this version. The DSView 3 software client automatically downloads and installs the JRE (Java Runtime Environment) the first time the Video Viewer or Telnet Viewer is launched. See Java Installation on page 19.
Chapter 19: Using the Video Viewer 251 Table 19.1: Video Viewer Window Descriptions (Continued) Number Description 3 Menu and toolbar: Allows you to access many of the features in the Video Viewer window. The menu and toolbar will be in a show/hide state if the thumbtack has not been used. Place your cursor over the toolbar to display the menu and toolbar. Up to ten commands and/or macro group buttons may be displayed on the toolbar.
252 DSView 3 Software Installer/User Guide To open a KVM session using the Unit Overview window: 1. In a Units View window containing the target device you want to access (see Accessing Units View windows on page 106), click on the name of the target device. The Unit Overview window will open. 2. Click on the KVM Session name or icon. The Video Viewer launches in a new window.
Chapter 19: Using the Video Viewer 253 When you click OK, the primary user who is currently active will receive a request to allow sharing unless Allow shared connections automatically has been enabled (see Video Viewer session properties on page 253). If the user confirms, then you will be given active access to the port.
254 DSView 3 Software Installer/User Guide 3. To allow other users to share a Video Viewer session automatically, enable the Allow shared connections automatically checkbox. You will not be notified that they wish to connect to the session and will not be able to accept or reject the connection. Disable the checkbox if you want to be notified when other users want to share the Video Viewer session.
Chapter 19: Using the Video Viewer 255 You may create any number of additional KVM session profiles and then assign them to target devices. When a new profile is created, it has all settings configured to Inherit Default Settings; that is, it uses all the settings from the default profile. The appliance administrator may then change only those settings that differ from the default profile. For example, a new profile may be identical to the default profile, except with different toolbar settings.
256 DSView 3 Software Installer/User Guide Del. For Macintosh operating systems, the following table lists keystrokes and keystroke combinations that are not supported. Table 19.
Chapter 19: Using the Video Viewer 257 Menu activation keystroke The menu activation keystroke setting specifies the keystroke that can be used to activate the Video Viewer menu. When the menu and toolbar display are hidden, pressing this key re-enables the display. If you enable Allow users to override this setting, or if no profile is assigned to the target device, users may specify the menu activation keystroke using Video Viewer menu commands. See General commands on page 263.
258 DSView 3 Software Installer/User Guide If you enable Allow users to override this setting, or if no profile is assigned to the target device, users may specify the cursor release keystroke using Video Viewer menu commands. See Cursor commands on page 264. Toolbar profile settings Hide delay The hide delay setting indicates the number of seconds before the toolbar hides in the Video Viewer window when it is in show/hide state (that is, not locked in place by the thumbtack).
Chapter 19: Using the Video Viewer 259 will be adjusted to match the input resolution selected by the primary user of that channel. This will prevent the primary user’s display from being affected. If the target device resolution changes any time during a session, the display will be adjusted automatically. When full scaling is enabled, the display window is sized to match the resolution of the server being viewed.
260 DSView 3 Software Installer/User Guide To add a KVM session profile: 1. Click the Units tab. 2. Click Profiles in the top navigation bar. The KVM Session Profiles window will open. 3. Click Add. The Add KVM Session Profile window will open. 4. Enter a 1-64 character name for the new profile. The name cannot be the same as the name of an existing KVM session profile. 5. Click Add. The new profile will be created with all values set to Inherit Default Settings.
Chapter 19: Using the Video Viewer 7. 261 b. In the Local Cursor field, if you do not check the Inherit Default Settings checkbox, enable the radio button for the desired cursor type. Check or uncheck the Allow users to override this setting checkbox. c. In the Single Cursor Mode menu, indicate whether the Video Viewer will start up in single cursor mode. Enable or disable the Allow users to override these settings checkbox. d.
262 DSView 3 Software Installer/User Guide color depth value than the current setting. When disabled, users may not select a higher value, but they may select a lower value. c. In the Video Scaling field, choose the desired value. Enable or disable the Allow users to override these settings checkbox. If users are allowed to override this setting, you may also enable or disable the Prohibit users from selecting a higher value checkbox.
Chapter 19: Using the Video Viewer 4. Select a KVM session profile from the menu. 5. Click Save and then click Close. 263 Using Menu Commands to Manage Session Settings KVM session profiles contain settings for the many following operations.
264 DSView 3 Software Installer/User Guide Cursor commands The mouse cursor and key for exiting single cursor mode commands may also be specified in a KVM session profile; see Cursor profile settings on page 257. The commands to enter and exit single cursor mode and the command to align the mouse cursors cannot be set in a KVM session profile.
Chapter 19: Using the Video Viewer 265 cursor on the remote server. Resetting causes the appliance to simulate a mouse and keyboard reconnect at the device as if you had disconnected and then reconnected them. Click the Align Local Cursor button in the Video Viewer toolbar. The local cursor will align with the cursor on the remote device. If cursors drift out of alignment, turn off mouse acceleration in the device.
266 DSView 3 Software Installer/User Guide To enable or disable background refresh: 1. Select Tools - Session Options from the Video Viewer menu or click the Session Options button. The Session Options dialog box appears. 2. Click the General tab. 3. Enable or disable the Background Refresh checkbox. 4. Click OK. You may also use the Refresh Image command. To refresh the screen: Click the Refresh Image button in the Video Viewer toolbar or select View - Refresh from the Video Viewer menu.
Chapter 19: Using the Video Viewer 267 To set Avocent Mouse Sync from the Video Viewer: 1. Select Tools - Session Options from the Video Viewer menu or click the Session Options button. The Session Options dialog box appears. 2. Click the Mouse tab. 3. In the Avocent Mouse Sync section, the current status is shown. Enable or disable the Enable Synchronization checkbox. NOTE: On supported system configurations, the Avocent Mouse Sync status is Available.
268 DSView 3 Software Installer/User Guide Figure 19.2: Manual Video Adjust Dialog Box Table 19.
Chapter 19: Using the Video Viewer 269 Contrast and brightness If the image in the Video Viewer window is too dark or too light, select Tools - Automatic Video Adjust or click the Automatic Video Adjust button. This command is also available in the Video Adjustments dialog box. In most cases, this will correct video problems. In those cases where clicking on Auto Adjust several times does not set the contrast and brightness as desired, adjusting the contrast and brightness manually may help.
270 DSView 3 Software Installer/User Guide Refresh image Clicking the Refresh Image button in the Manual Video Adjust dialog box will completely regenerate the digitized video image. You may also select View - Refresh from the Video Viewer menu to refresh the image. Video test pattern Clicking the Video Test Pattern button in the Manual Video Adjust dialog box will toggle a display of a video test pattern. Click the Video Test Pattern button again to toggle back to a normal video image.
Chapter 19: Using the Video Viewer 271 Scan Mode To start scan mode: In a Units View window (see Accessing Units View windows on page 106), select two or more target devices that support KVM connections, then click Scan. Scan mode will start and the Video Viewer windows will appear in the Thumbnail Viewer. A series of thumbnail frames appear in the Thumbnail Viewer, each containing a small, scaled, noninteractive version of a target device screen image.
272 DSView 3 Software Installer/User Guide Figure 19.3: Thumbnail Viewer Table 19.4: Thumbnail Viewer Descriptions Number Description 1 Thumbtack: Locks the display of the menu so that it is visible at all times. 2 Menu: Allows access to Thumbnail Viewer features. The menu will be in a show/hide state if the thumbtack has not been used. Place your cursor over the toolbar to display the menu.
Chapter 19: Using the Video Viewer 273 Table 19.4: Thumbnail Viewer Descriptions (Continued) Number Description Status indicator: The device name and status indicator appear below each thumbnail: • A green LED indicates that a device is currently being scanned. 5 • 6 Thumbnail image: Interacts with your device through this window. A red X indicates that the last scan of the device was not successful.
274 DSView 3 Software Installer/User Guide To launch a session to a device from the Thumbnail Viewer: Select a device thumbnail. Select Thumbnail - - View Interactive Session from the Thumbnail Viewer menu. -orRight-click on a device thumbnail and select View Interactive Session from the Thumbnail Viewer menu. That target device desktop will appear in a Video Viewer window. -orDouble-click on the thumbnail image.
Chapter 19: Using the Video Viewer 275 • Send a macro from a predefined macro group. Macro groups for Windows, Novell and Sun are already defined. • Create, edit and delete your own macros. When you create or edit a macro, you may type the desired keystrokes or you may select from among several available categories of keystrokes. Each category contains a set of keystroke combinations. Selecting from the available categories and keystrokes saves time and eliminates the risk of typographical errors.
276 DSView 3 Software Installer/User Guide 6. Select an icon to associate with the macro from the Macro Icon menu. 7. To build the macro, click the keys on the virtual keyboard in the dialog box. The keys of the virtual keyboard operate like a physical keyboard. As a key is clicked, it will appear in the Keystrokes list box to the left of the virtual keyboard. You may type or press the arrow keys to specify a delay between keys.
Chapter 19: Using the Video Viewer 7. 277 Click Close. Macro groups Macro groups may not be displayed, created, edited, renamed, copied or deleted if you are using the DSR Remote Operations software. To create a macro group: 1. Select Macros - Configure - Macro Groups from the Video Viewer menu or click the Macro Groups button. The Macro Groups dialog box appears. 2. Click Create. The Create/Edit Macro Group dialog box will appear. 3.
278 DSView 3 Software Installer/User Guide 2. Select one of the following: All - displays both personal and global macro groups, Personal displays only personal macro groups or Global - displays only global macro groups. 3. Select the macro group to be altered from the Defined Groups list box. Windows and Sun are the default macro groups. If you have created new groups, they will also be displayed. 4. Click Edit. The Create/Edit Macro Groups dialog box will appear. 5.
Chapter 19: Using the Video Viewer 4. Select Display on Menu. 5. Click Close to exit the Macro Groups dialog box. 279 Macros in the selected group will appear in the Video Viewer window Macros menu. To display a predefined macro group: Select Macros - Display on Menu and then select one of the macro groups Sun or Windows. Power Control of Devices Attached to Power Devices NOTE: You must have Appliance Administrator privileges to issue a power control command.
280 DSView 3 Software Installer/User Guide The user (or user group to which the user belongs) must have permission to establish virtual media sessions and/or reserved virtual media sessions to the target device. See About Access Rights on page 144. Only one virtual media session may be active to a target device at one time. You may not use the virtual media feature with the DSR Remote Operations software.
Chapter 19: Using the Video Viewer 281 You may also reset the USB2 IQ module from the Virtual Media dialog box. This action will reset every form of USB media on the target device, and should therefore be used with caution, and only when the target device is not responding. Virtual media session settings Virtual media session settings include locking, mapped drives access mode and encryption level. See Managed Appliance Session Settings on page 171. Table 19.
282 DSView 3 Software Installer/User Guide all mapped drives must be read only, this checkbox will already be enabled and cannot be changed. You might wish to enable the Read Only checkbox if the session settings enabled read and write access, but you wished to limit a particular drive’s access to read only. 3. To add and map an ISO or floppy image as a virtual media drive: a. In the Virtual Media dialog box, click Add Image. b.
Chapter 19: Using the Video Viewer 283 To reset all USB devices on the target device: NOTE: The USB reset feature resets every USB device on the target device, including the mouse and keyboard. It should only be used when the target device is not responding. 1. In the Virtual Media dialog box, click Details. 2. The Details View will appear. Click USB Reset. 3. A warning message will appear, indicating the possible effects of the reset. Confirm or cancel the reset. 4.
284 DSView 3 Software Installer/User Guide Table 19.6: Smart Card Icons (Continued) Icon Description Available - A smart card is mapped and available. To map a smart card: 1. Open a KVM session to display the Video Viewer window menu. 2. Insert a smart card into the smart card reader attached to your client server. 3. Click Tools - Map Smart Card on the Video Viewer window menu. 4. If no smart card is mapped to the target device, the No Card Mapped option will have a dot beside it.
Chapter 19: Using the Video Viewer 285 4. Click the View Applications button. 5. Select any DSView Video Viewer Application items. 6. Click the Remove Selected Entries button (this button may also be named Remove Selected Application). If this does not solve the problem, repeat step 1, then click the Delete Files button. NOTE: Clicking the Delete Files button will remove all applications installed with Java Web Start.
286 DSView 3 Software Installer/User Guide
287 CHAPTER 20 Using the Telnet Viewer The DSView 3 management software ships bundled with a built-in proprietary Telnet Viewer that provides features unavailable in many other Telnet programs. These features include configurable session properties tailored for each device, configurable user preferences for all sessions, a scripting function for automatic device login, a macro function and a logging function.
288 DSView 3 Software Installer/User Guide Figure 20.1: Telnet Viewer Window Table 20.1: Telnet Viewer Window Descriptions Number Description 1 Title Bar: Displays the name of the target device being viewed. 2 Toolbar: Allows you to access many of the features in the Telnet Viewer. See Table 20.2 for a description of the toolbar icons. 3 Virtual Terminal window: Interacts with your target device through this window. By default the window size is 80 characters x 24 lines.
Chapter 20: Using the Telnet Viewer 289 Table 20.1: Telnet Viewer Window Descriptions (Continued) Number Description 5 Status Bar: Displays one of the following: Connected - Displays during normal terminal emulation in a Telnet Viewer session. Logging - Displays when logging is enabled. Logging Paused - Displays when logging is paused. NOTE: The Close button may not be present on all operating systems.
290 DSView 3 Software Installer/User Guide Security Property A fully functional SSH2 (Secure Shell Version 2) Client is built into the Telnet Viewer. The SSH2 Client is Java-based and provides a secure method for accessing target devices.
Chapter 20: Using the Telnet Viewer 291 Alternative, you can click the Telnet Session or Serial Session icon in the Unit Overview window for the target device (see Unit Overview Windows on page 112). The Telnet Viewer window will open. NOTE: You can share a Telnet Viewer session with an SSH serial session. See SSH Passthrough Sessions on page 195. Customizing the Telnet Viewer You may specify preferences that will be used for every Telnet Viewer session, regardless of the device to which you connect.
292 DSView 3 Software Installer/User Guide Customizing Session Properties When you are connected to an appliance or port using the DSView 3 software Telnet Viewer, you may specify session properties that will be stored and reused every time you connect to the selected appliance or port. When you select Options - Session Properties in the DSView 3 software Telnet Viewer, the Session Properties dialog box will appear containing Terminal, Login Scripts and Logging tabs. To change the terminal window size: 1.
Chapter 20: Using the Telnet Viewer 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2. Click the Terminal tab. 3. In the Arrow Keys list, choose either VT100 or ANSI. The default value is VT100. 293 To change the terminal type: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2.
294 DSView 3 Software Installer/User Guide To enable/disable line wrap: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2. Click the Terminal tab. 3. Enable or disable the Auto wrap line checkbox. When line wrap is enabled, characters wrap onto the next line when a new character is received and the cursor is at the end of the line.
Chapter 20: Using the Telnet Viewer 295 To build a login script and enable/disable automatic login: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2. Click the Login Scripts tab. 3. Enable or disable the Automate login checkbox. The default value is disabled. 4.
296 DSView 3 Software Installer/User Guide Macros NOTE: Three additional types of macros are available in the DSView 3 management software. Exit macros, created within the DSView 3 Explorer, reside on DS1800 digital switches and DSR switches and are used by these switches. Global macros and personal macros are created using the Video Viewer window and are used with KVM sessions with target devices attached to DS1800 digital switches and DSR switches.
Chapter 20: Using the Telnet Viewer 6. 297 Type the macro string in the Keystrokes box. For non-printing and special character code sequences, use the following escape sequences: New line: \n Carriage return: \r Form feed: \f Horizontal tab: \t Backspace: \b Delay character (500 ms): \d Hexadecimal code sequence: \0x, where is the hexadecimal byte. For example, the Ctrl+D character sequence may be sent by using 0x04. Octal code sequence: \0, where is the octal byte.
298 DSView 3 Software Installer/User Guide 2. Select the macro in the Macros table that you wish to delete. 3. Click Delete. A dialog box appears, prompting you to confirm the deletion. 4. Confirm or cancel the deletion. To use a macro: 1. Select the macro from the Macros menu (if the macro’s definition includes a hotkey, press the hotkey or hotkey sequence. A macro’s hotkey is accessible only when the macro belongs to the active macro group) or select Macros - Configure - Macros from the menu.
Chapter 20: Using the Telnet Viewer 5. 299 Click OK. The changes are saved and the Configure Macro Groups dialog box returns to its abbreviated view. To edit an existing macro group: NOTE: You must have DSView 3 software administrator privileges to edit global macro groups. 1. Select Macros - Configure - Groups from the menu. The Configure Macro Groups dialog box appears. 2. In the Macro Groups table, select the macro group you wish to edit. 3. Click the Edit button.
300 DSView 3 Software Installer/User Guide Log files The format of log filenames is shown below, where represents the month, day and year, and represents the current hour, minute and second in military time: scvTelnet_.log The default log directory is session-specific, that is, each Telnet Viewer session may have its own location for storing logfiles. You may change the name of the file and the location of the directory that stores the logfiles.
Chapter 20: Using the Telnet Viewer 301 Automatic logging will begin when you initiate the next Telnet Viewer session to that device. At that time, the Logging Status label will indicate Logging. To disable automatic logging: 1. Select Options - Session Properties from the menu or click the Session Settings icon in the toolbar. The Session Properties dialog box will appear. 2. Click the Logging tab. 3. Disable the Logging checkbox. 4. Click OK.
302 DSView 3 Software Installer/User Guide To resume logging: Select Options - Logging - Resume from the menu. The Logging Status label will change to Logging. To stop logging: Select Options - Logging - Stop from the menu. The Logging Status label will disappear.
Chapter 20: Using the Telnet Viewer 303 -orRight-click and select Copy Text from the pop-up menu. The highlighted text will be copied to the system clipboard. You may then paste the clipboard contents into a Telnet Viewer session or into another application. To paste system clipboard contents: 1. Place textual data on the system clipboard, using a text editor or other application. 2. Initiate a Telnet Viewer session. 3.
304 DSView 3 Software Installer/User Guide Closing a Telnet Viewer Session To close a Telnet Viewer session: Select File - Exit from the Telnet Viewer window.
305 CHAPTER 21 Using Tools The DSView 3 management software contains tools that may be used to perform various actions on units. This chapter describes the available tools and how to use them. Using Unit Tools The Unit Tools window contains tools that allow a user to: • Export unit information to a .csv (comma separated value) file • Export unit access rights information to a .
306 DSView 3 Software Installer/User Guide Primary contact You may also export a topology report, regardless of any properties selected for export. A topology report contains the following columns: • Port - (target devices or cascade switches only) Port number on the appliance to which the target device or cascade switch is connected. • Type - (managed appliances only) Appliance type, if known. • Level - Level of connection from the appliance. A managed appliance is level 0.
Chapter 21: Using Tools 307 Exporting access rights The Export Access Rights tool will export permission information about units from the DSView 3 management software host. The unit name and the user/user group to which the unit has access rights will be exported. Additionally, the unit access right settings will be exported; see About Access Rights on page 144. The output .csv file may be viewed in a text editor or spreadsheet application, such as Microsoft Excel. To export access rights: 1.
308 DSView 3 Software Installer/User Guide To merge target devices: 1. Click the Units tab. 2. Click Tools in the side navigation bar. The Unit Tools window will open. 3. Click the Merge Target Devices icon or link. The Merge Target Devices Wizard will appear. 4. The Select Target Devices to Merge window will open. • To add one or more target devices to the merge list, select the target device(s) in the Available Target Devices list, then click Add.
Chapter 21: Using Tools 309 5. Click Refresh to display a list of power connections. 6. For each power connection you wish to merge, type the name of the target device you wish to merge with the power connection. The target device name entered must match the name of the target device in the DSView 3 database; target device names are case-sensitive and 1-64 characters long. 7. Click Merge. Importing DSView 2.
310 DSView 3 Software Installer/User Guide • A user with User rights to a DS1800 digital switch, CPS appliance or DSR switch in the DSView 2.x software will not be assigned any access rights in the DSView 3 software. • A user with Admin rights to a DS1800 digital switch, CPS appliance or DSR switch in the DSView 2.x software will be assigned the Reboot Appliance, Flash Upgrade Appliance and Configure Appliance Settings access rights in the DSView 3 software. • Cascade switch types in the DSView 2.
Chapter 21: Using Tools 311 To import DSView 2.x software databases: 1. In the Units Tools window, click the Import DSView 2.x Database icon or link. The Import DSView 2.x Database Wizard will appear. 2. Use the Browse button to locate the .zip backup file of the DSView 2.x software database you created, then click Next. 3. The Select Import Options window will open. a. b. Select Import DSView 2.
312 DSView 3 Software Installer/User Guide 4. The Import in Progress window will open, displaying the current step being performed, as the DSView 2.x software database is importing. When the import completes, the Completed Successful window will open with a summary of the import, including the number of authentication services, users, user groups, units and unit groups added. 5. Click Finish. The Units Tools window will open. After running the Import DSView 2.
Chapter 21: Using Tools 313 If the import was not successful, the Completed Unsuccessful window will open and display the errors that caused the import to fail. If some items could not be imported, a message will direct you to a .csv file with more information. You may attempt to import the data again. 8. Click Finish. Although data has been imported from the AlterPath Manager to the DSView 3 software system, the units are not yet compatible with the DSView 3 software.
314 DSView 3 Software Installer/User Guide 2. Click Operations, then select Reboot from the menu. A confirmation dialog box will appear. 3. Confirm or cancel the reboot. If confirmed, all active sessions will be disconnected. A Multiple Unit Operation window will open, containing a link to another window where results may be viewed; see Multiple unit operations from a Units View window on page 111.
Chapter 21: Using Tools 5. 315 Click Finish. The Unit Overview window will open. Resynchronizing units When a unit changes its configuration, it may not be properly represented in the DSView 3 software system. For example, a target device may be added, removed or moved. Resynchronizing will update these and other changes made to the unit within the DSView 3 software system. Resynchronizing will force a check of the entire DSView 3 software system.
316 DSView 3 Software Installer/User Guide 7. Click Next. The Completed Successful window will open. 8. Click Finish. The Unit Overview window will open. Saving a managed appliance configuration You may save the configuration of a KVM switch or serial console appliance to a file.
Chapter 21: Using Tools 317 Saving a managed appliance user database NOTE: You may not save the user database of a DS1800 digital switch or DSR1161, DSR2161, DSR4160, DSR800 switch. You may save the local user database on a KVM switch or serial console appliance. For information on restoring a user database, see Restoring a managed appliance user database on page 317. To save the user database of a managed appliance: 1. In the Unit Overview window, click the Save User Database icon or link.
318 DSView 3 Software Installer/User Guide
319 CHAPTER 22 Using Tasks You may add, delete and change tasks from the Tasks window. The Tasks window lists all tasks configured in the DSView 3 management software system and allows you to manually run tasks. Using the Tasks Window To display the Tasks window: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open.
320 DSView 3 Software Installer/User Guide Table 22.1: Task Status Icons (Continued) Icon Task Disabled - Task was prevented from executing Remote - Task is scheduled on a remote DSView 3 server Adding tasks You may use the Add Task Wizard to run the following tasks: • Backup the DSView 3 software database and system files • Configure SNMP trap settings on appliance • Control power of target devices • Export event log to comma separated values (.
Chapter 22: Using Tasks 321 • Weekly - Runs the task once each week or regularly over a certain number of weeks (every 2 weeks, every 3 weeks and so on), beginning at a specific time on a specific date. You may also specify which days you wish for the task to run. • Monthly - Runs the task once each month or regularly over a certain number of months (every 2 months, every 3 months and so on) beginning at a specific time on a specific date. You may also specify specific months for the task to run.
322 DSView 3 Software Installer/User Guide To run a task weekly: 1. In the Select When to Run the Task window of the Add Task Wizard, click Weekly. 2. The Specify Weekly Schedule window will open. a. Select the hour, minute and AM or PM to indicate when to begin running the task. b. Click Every (weeks) and select the number of consecutive weeks (1-52). c. Select the day of week to run the task from the list box. Multiple weeks may be selected by pressing Ctrl while clicking on the weeks. d.
Chapter 22: Using Tasks 323 Task: Backup DSView 3 software database and system files This task creates a compressed .zip file containing a backup of your DSView 3 software system. The backup file contains everything necessary to fully restore the DSView 3 software hub server. The backup file is named dsviewBackup.zip by default, but you may also append the date and time to the end of the backup filename.
324 DSView 3 Software Installer/User Guide Task: Configure SNMP trap settings on a managed appliance This task turns SNMP traps on or off for one or more managed appliances of a particular type. To specify SNMP trap settings for other types of managed appliances, you must create additional tasks. Once this task is added, you may run it on demand at any time; see Running tasks manually on page 334. You may also configure SNMP trap settings manually; see Managed Appliance SNMP Settings on page 149.
Chapter 22: Using Tasks 325 Once this task is added, you may run it on demand at any time; see Running tasks manually on page 334. There are other ways to power control a target device; see Power Control of Devices Attached to Power Devices on page 169. To add the task: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open. 3. Click Add. The Add Task Wizard will appear. 4. Select Control power of Target Devices from the drop-down menu.
326 DSView 3 Software Installer/User Guide 5. Select a time to run the task (see Specifying when to run tasks on page 320), then click Next. 6. The Specify Export Event Log Properties window will open. a. Type the directory in which to create the event log, which may be a physical local drive on the DSView 3 server or at a shared network location specified by a UNC path. The location cannot be set to a mapped network drive.
Chapter 22: Using Tasks 327 system using the Import DSView 2.x Database tool (see Importing DSView 2.x software databases on page 309), followed by running the Migrate Units task on each managed appliance. A CPS appliance or DSR switch that has been migrated to DSView 3 software compatible firmware may be returned to DSView 2.x compatibility.
328 DSView 3 Software Installer/User Guide 10. If you want the managed appliances you are migrating to be accessible only by this DSView 3 server, enable the Enable secure mode checkbox. If you want the managed appliances you are migrating to be accessible by any DSView 3 software system, disable the Enable secure mode checkbox. Click Next. NOTE: If you are migrating units from the AlterPath Manager, enabling secure mode is recommended. 11. Click Finish. The Tasks window will open.
Chapter 22: Using Tasks 329 * The availability of the Cycle Power and Graceful Shutdown options is dependent on the BMC implementation. If one of these options is selected for a task but the BMC implementation does not support the option, the task will fail when run and be reported in the Task Results window. 9. Click Finish. Task: Test modem connections to selected units This task tests modem connections to ACS console servers that have been configured to support modem dial-up or modem dial-back.
330 DSView 3 Software Installer/User Guide 3. Click Add. The Add Task Wizard will appear. 4. Select Upgrade firmware of selected appliances of the same type from the drop-down menu. Type a 1-64 character name for the task. 5. Select a time to run the task (see Specifying when to run tasks on page 320), and then click Next. 6. The Select Unit Group window will open. Select All Appliances or select a particular unit group to upgrade from the menu. See Unit Groups on page 210. Then click Next. 7.
Chapter 22: Using Tasks 331 This task may be used to pull names from a managed appliance and update the DSView 3 software database. This task performs the same operations as the Pull Names from Appliance option in the Operations menu (see Name Synchronization on page 125). Once this task is added, you may run it on demand at any time; see Running tasks manually on page 334. To add the task: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window opens. 3. Click Add.
332 DSView 3 Software Installer/User Guide 9. a. If you enable the Remove offline connections checkbox, any units connections that are reported as offline in the unit will be deleted from the DSView 3 software database. The Update topology for selected units task does not add offline connections to the DSView 3 software database b.
Chapter 22: Using Tasks 333 network drive. The directory name must be entered in case sensitive text if your operating system supports case sensitive filenames. b. If the specified directory location is a network path that requires a login, enable the Login required to access shared drive location checkbox. Then type the username and password and confirm the password of a user account that has read/write access to the network share location. c.
334 DSView 3 Software Installer/User Guide 7. b. If the specified directory location is a network path that requires a login, enable the Login required to access shared drive location checkbox. Then type the username and password and confirm the password of a user account that has read/write access to the network share location. c. If the backup file is encrypted, enable the Backup File is encrypted checkbox, then type a password to unlock the encrypted file. Click Finish.
Chapter 22: Using Tasks 335 Deleting tasks NOTE: Remote tasks, which are scheduled on another DSView 3 server, may not be deleted from the DSView 3 server to which you are logged in. To delete a remote task, you must log in to the DSView 3 server on which the task was created. To delete a task: 1. Click the System tab. 2. Click Tasks in the top navigation bar. The Tasks window will open. 3. Click the checkbox to the left of the task(s) you wish to delete.
336 DSView 3 Software Installer/User Guide Firmware Management The Flash firmware files for DS1800 digital switches, DSI5100, CPS and CCM appliances and DSR switches may be added, viewed and deleted using the Appliance Firmware Files window. Once a Flash firmware file(s) has been added, you may use the file(s) to upgrade the managed appliance. To display the Appliance Firmware Files window: 1. Click the System tab. 2. Click Appliance Files in the top navigation bar.
Chapter 22: Using Tasks 5. 337 Click Save and then click Close. The Appliance Firmware - All window will open and contain the firmware information if you saved the changes. To delete firmware: 1. Click the System tab. 2. Click Appliance Files in the top navigation bar. The Appliance Firmware Files window will open. 3. Click the checkbox next to the firmware you want to delete. 4. Click Delete. A confirmation dialog box will appear. 5. Confirm or cancel the deletion.
338 DSView 3 Software Installer/User Guide
339 CHAPTER 23 Events and Event Logs When an enabled, defined event occurs in the DSView 3software system, it is saved in the event log. You may display the event log content, view details about an individual event log entry or delete an event log entry. You may have an email notification sent to one or more addresses when an event occurs. You may change the event log’s retention period and export the event log’s content.
340 DSView 3 Software Installer/User Guide Table 23.1: Event Severity Levels (Continued) Severity Icon Non-recoverable Description Severe abnormal events impacting your DSView 3 management software session and requires immediate corrective action.
Chapter 23: Events and Event Logs • 341 You may also specify one or more unit groups - an email notification will be sent only when a specified unit-related event occurs on a unit that is a member of the specified unit group(s). If a specified event that is not tied to a unit occurs (for example, DSView server started), an email notification will be sent, regardless of the any specified unit groups.
342 DSView 3 Software Installer/User Guide To change an email notification: 1. Click Email Notifications in the side navigation bar. The Email Notifications window will open. 2. Click on the email subject of the notification you wish to change. The Email Notification Properties window will appear. 3. To change the notification information: 4. 5. 6. a. In the Send To field, enter or remove the email addresses of persons you want to notify. Separate multiple addresses with a comma (,).
Chapter 23: Events and Event Logs 3. Click Delete. You will be prompted to confirm the deletion. 4. Confirm or cancel the deletion. 343 Enabling and Disabling Event Logging The logging of individual events that occur in the DSView 3 software system may be enabled or disabled. When an enabled event occurs, it is written to the event log. When an event is disabled, its occurrence will not be logged until the event is enabled.
344 DSView 3 Software Installer/User Guide The following fields may be displayed. Use the Customize link to add or remove fields in the display. See Using the Customize link in windows on page 28. • State - New or Acknowledged. See Event states on page 345. This field is displayed only when the Show All button is enabled. Its display is not affected by customization. • Category - Category of an event log entry.
Chapter 23: Events and Event Logs 2. 345 In an Event Log window, click on a link in the Severity column. The Event Information window will open. See Event log display fields on page 343 for descriptions of information in the Event Details section of the display. The Event History table contains any state change information. This includes when the state was changed, the type of change (for example, Changed from New to Acknowledged), and who (username) made the state change. 3. Click Close.
346 DSView 3 Software Installer/User Guide Using the date filter The event log retains all events occurring in the DSView 3 software system for the specified retention time. By default, the 5000 most recent events are displayed. You may use the date filter to display older events or to display events from any interval in the retention time. To use the date filter: 1. Click the Reports tab. 2. In any Event Log window, click Date Filter. The Date Filter window will open. 3.
Chapter 23: Events and Event Logs 347 Creating an Event Log .csv File All or selected columns of the event log can be exported as a comma separated values (.csv) file. The output event log file is named eventlog.csv by default, but you may change the name when it is saved. The .csv file may be viewed in a text editor or spreadsheet application, such as Microsoft Excel. NOTE: To create a task to export the event log to a .csv file, see Task: Exporting an event log .csv file on page 325.
348 DSView 3 Software Installer/User Guide
349 CHAPTER 24 Plug-ins A plug-in provides support for a specific appliance type (model) in the DSView 3 software. A plugin is packaged into a single archive file that can be shipped and added independently of the DSView 3 software. You may add plug-ins to the DSView 3 software version 3.3 or later. Although plug-ins are created independently, a particular DSView 3 software release may include one or more plug-ins that have already been added to the software.
350 DSView 3 Software Installer/User Guide Adding Plug-ins For optimal operation, the hub and all of the spoke servers should have the same version of a plugin installed. Follow the steps described in Recommended Sequence for Adding/Upgrading Plug-ins on page 349. During the add operation on the hub server, new data types defined in the plug-in are registered in the DSView 3 software database.
Chapter 24: Plug-ins 3. 351 To display information about one plug-in, click the plug-in name. The Plug-in overview window will open. Information in the Overview area is read-only. The DSView Servers table lists the status of the plug-in on each DSView 3 server. Each row includes the name of the server and the plug-in version plus the administrative and operational status of the plug-in on that server. Table 24.
352 DSView 3 Software Installer/User Guide Table 24.1: Plug-ins Display Information (Continued) Field Description Description * Descriptive information acquired from the plug-in. Languages * Language information acquired from the plug-in. Appliance Type * Appliance type information acquired from the plug-in. Vendor * Owning vendor of the plug-in, according to information acquired from the plug-in. * By default, these fields are not displayed in the Plug-ins window.
Chapter 24: Plug-ins 353 Disabling and activating a plug-in When a plug-in is disabled, you cannot use any features and operations supported by that plug-in. Appliances and target devices that were added to the DSView 3 software system before the plug-in was disabled will still appear in Units View windows, but you will not be able to acquire status from those units, and links that initiate connections to those units will not be available.
354 DSView 3 Software Installer/User Guide
355 APP ENDICE S Appendices Appendix A: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service: To resolve an issue: 1. Check the pertinent section of the manual to see if the issue can be resolved by following the procedures outlined. 2. Check our web site at www.avocent.
356 DSView 3 Software Installer/User Guide Appendix B: TCP and UDP Ports The DSView 3 software client accesses the server and performs commands using a standard web browser. The communication protocol used between the client web browser and the server is the HTTPS protocol. By default, TCP/IP port 443 is used for HTTPS connections, but you may change the port using the DSView Server Network Properties window.
Appendices 357 DSView 3 Server DSView 3 Software Client TCP/IP HTTPS Port 443 TCP/IP Port 2068 Keyboard/ Mouse TCP/IP Port 8192 Video TCP/IP HTTPS Port 443 UDP Port 3211 TCP/IP Port 3211 Firewall with Tunnel TCP/IP Port 3871 Router TCP/IP Port 8192 TCP/IP Port 2068 KVM Switch Figure B.
358 DSView 3 Software Installer/User Guide DSView 3 Server DSView 3 Software Client TCP/IP HTTPS TCP/IP Port 1078 UDP Port 3211 TCP/IP HTTPS TCP/IP Port 1078 KVM TCP/IP Port 3211 TCP/IP Port 3871 Firewall with Tunnel TCP/IP Port 8192 Router TCP/IP Port 2068 KVM Switch Figure B.2: Ports Used with a KVM Switch Proxy Server Connection (KVM) If the user wishes to establish a session with another port on the KVM switch, the same process is used.
Appendices 359 DSView 3 Server DSView 3 Software Client TCP/IP HTTPS TCP/IP HTTPS TCP/IP Port 22 SSH UDP Port 3211 TCP/IP Port 3211 Firewall with Tunnel Router TCP/IP Port 3871 TCP/IP Port 22 Serial Console Appliance Figure B.3: Ports Used with a Serial Console Appliance Connection (Serial) Without Proxy In a proxied connection, communication between the DSView 3 server and serial console appliance occurs over port 22.
360 DSView 3 Software Installer/User Guide DSView 3 Server DSView 3 Software Client TCP/IP HTTPS TCP/IP Port 1078 TCP/IP HTTPS Port 443 TCP/IP 1078 Serial UDP Port 3211 TCP/IP Port 3211 TCP/IP Port 3871 Firewall with Tunnel TCP/IP Port 22 Router Serial Console Appliance Figure B.4: Ports Used with a Serial Console Appliance Proxy Server Connection (Serial) DSView 3 server ports The DSView 3 server uses the HTTPS port for communication with clients and spoke servers.
Appendices 361 DSView 3 Server DSView 3 Software Client TCP/IP HTTPS TCP/IP Port 23 HTTP Port 80 Generic Appliance Figure B.5: Generic Appliance Session Ports If Active Directory or LDAP external authentication is being used within your DSView 3 software system, TCP/IP ports 389 and 636 are used for connections between the DSView 3 server and the external authentication server. Port 389 is typically used for non-SSL connections and port 636 is used for SSL connections.
362 DSView 3 Software Installer/User Guide External authentication ports DSView 3 Server DSView 3 Software Client TCP/IP HTTPS TCP/IP Port 389 LDAP/AD (No SSL) TCP/IP Port 636 LDAP/AD (SSL) UDP Port 88 AD (Kerberos) UDP Port 1812 RADIUS External Authentication Server (Optional) TCP/IP Port 49 TACACS+ TCP/IP Port 139 NT Figure B.
Appendices 363 If an external SNMP manager has been added to your DSView 3 software system, communication occurs between the SNMP manager and the KVM switch or serial console appliance as shown in Figure B.8. SNMP Manager (Optional) TCP/IP Port 162 TCP/IP Port 161 Figure B.
364 DSView 3 Software Installer/User Guide Appendix C: DSR Remote Operations Software NOTE: The DSR Remote Operations software is supported only on the following DSR switches: DSR1020, 1021, 1022, 1024, 1030, 1031, 2020, 2030, 2035, 4020, 4030, 8020, 8030 and 8035 switches. The DSR Remote Operations software provides a subset of DSView 3 management software functionality that allows access to a supported DSR switch when an Ethernet connection is not available.
Appendices 365 Figure C.1: Using the DSR Remote Operations Software with a DSR Switch Table C.
366 DSView 3 Software Installer/User Guide Before using the DSR Remote Operations software The following actions should be performed before using the DSR Remote Operations software: • Ensure that the switch is configured. See the installer/user guide for the DSR switch for more information. • Ensure that users have been added to the internal database of the DSR switch. If the DSView 3 server is not available, the appliance database is used for appliance authentication.
Appendices 2. Insert the DSView 3 software DVD. An autorun file opens a menu of installation options. 3. Click Install DSR Remote Operations. 367 -orIf autorun is not enabled, type \DSR Remote Operations\win32\setup.exe, where is the letter of your DVD drive. 4. An installation preparation dialog box displays and the installation program will verify that the client computer meets the minimum requirements for installing the DSR Remote Operations Software. 5.
368 DSView 3 Software Installer/User Guide Using the DSR Remote Operations software To start the DSR Remote Operations software: 1. Establish a dial-up connection to the switch from the PC containing the DSR remote operations software. Windows displays a dialog box that prompts the user for a username and password when a dial-up connection is established. It is not necessary to enter a username or password in the dialog box. When this dialog box appears, click OK to close the dialog box. 2.
Appendices 369 Figure C.2: DSR Remote Operations Window Table C.2: DSR Remote Operations Descriptions Number Description 1 Menu bar: Allows you to access many of the features in the DSR Remote Operations window. 2 Toolbar: Provides shortcut buttons for quickly accessing commands in the Tools menu. 3 Status Bar: Displays the tips for selected menu items and the progress of operations.
370 DSView 3 Software Installer/User Guide • EID - The Electronic ID (EID) number of the IQ module attached to the server. Table C.
Appendices • Boot • Digital/Application • Digital/Hardware • Hardware 371 Rebooting a switch NOTE: Users with a User level account may not reboot a switch. To reboot the switch: 1. From the menu, select Tools - Reboot Appliance. A confirmation dialog box will appear. 2. Confirm or cancel the reboot. Managing servers To connect to a server: NOTE: Users with a User level account may connect to a server only when given access to a switch.
372 DSView 3 Software Installer/User Guide The socket will power up and the icon for the socket in the content area will change. 3. To power down a device attached to a power device socket, choose one of the following actions: • Select a socket that has not been powered down and select Tools - Power Off from the menu bar. • Select a socket that has not been powered down and click the Power Off toolbar button.
Appendices 373 Appendix D: Terminal Emulation This appendix contains information about the keys, sequences, encoding and decoding for the DSView 3 management software terminal emulation modes when using the Telnet Viewer. Encode refers to how the client interface processes typed keys. Decode refers to how the client interface processes data coming from the target device.
374 DSView 3 Software Installer/User Guide VT100+ terminal emulation The VT100+ emulation provides compatibility with the Microsoft headless server EMS serial port interface. The DSView 3 software Telnet Viewer VT100+ terminal emulation works identically to VT100, with the exception of support for the function keys listed in Table D.2. Table D.
Appendices 375 VT100 terminal emulation Table D.4 lists the VT100 special key and control (Ctrl) key combinations and indicates Avocent encoding/decoding support, where Yes = supported and No = not supported. Table D.
376 DSView 3 Software Installer/User Guide Table D.
Appendices Table D.6 lists the VT100 PF1-PF4 key definitions. Encoding of each listed key is supported; decoding is not applicable. Table D.6: VT100 PF1-PF4 Key Definitions Key Code Sequence F1 Esc [ O P F2 Esc [ O Q F3 Esc [ O R F4 Esc [ O S Table D.7 lists the ANSI mode control sequences for VT100 terminal emulation and indicates Avocent encoding/decoding support, where Yes = supported and No = not supported. Table D.
378 DSView 3 Software Installer/User Guide Table D.
Appendices 379 Table D.7: VT100 ANSI Mode Control Sequences (Continued) Control Sequence Definition Encode/Decode Esc ) 2 Select Character Set G1 Alt. Character ROM Special Graphics No/No Esc [ Ps;..; Ps m Select Graphic Rendition No/No Esc Ps;..;Ps h Set Mode No/No Esc [ Ps g Tabulation Clear No/No Esc [ Ps;Ps;..
380 DSView 3 Software Installer/User Guide Table D.
Appendices 381 Table D.8: VT220 Encoding (Continued) VT220 Keyboard PC Keyboard VT220 Keyboard Byte Sequence Right Arrow Right Arrow Esc [ C Up Arrow Up Arrow Esc [ A Down Arrow Down Arrow Esc [ B Keypad / Keypad / / Keypad * Keypad * * Keypad - Keypad - - Keypad + Keypad + + Keypad . Keypad . . Keypad 0..9 Keypad 0..9 0..
382 DSView 3 Software Installer/User Guide Table D.8: VT220 Encoding (Continued) VT220 Keyboard PC Keyboard VT220 Keyboard Byte Sequence F20 Ctrl - F12 Esc [ 3 4 ~ Table D.9 lists the decoding for VT220 terminal emulation. Table D.
Appendices Table D.
384 DSView 3 Software Installer/User Guide VT52 terminal emulation Table D.10 lists the keystroke mapping (encoding) for VT52 terminal emulation. Table D.10: VT52 Encoding VT52 Keyboard PC Character Sequence VT52 Keyboard Byte Sequence Delete Delete 0x7F Up Arrow Up Arrow Esc A Down Arrow Down Arrow Esc B Right Arrow Right Arrow Esc C Left Arrow Left Arrow Esc D Shift-F1 PF1 Esc P Shift-F2 PF2 Esc Q Shift-F3 PF3 Esc R Shift-F4 PF4 Esc S Table D.
Appendices 385 Table D.12 lists the VT52 and ANSI auxiliary keypad definitions. Encoding of each listed keypad key is supported; decoding is not applicable. Table D.
386 DSView 3 Software Installer/User Guide Table D.
Appendices Table D.
388 DSView 3 Software Installer/User Guide Table D.
Appendices 389 Appendix E: Regaining Access to the DSView 3 Software Access to a DSView 3 software system may be lost due to reasons such as: • Being locked out by the DSView 3 software • Deleting the last DSView 3 software administrator • Forgetting the DSView 3 software administrator password To regain access to a DSView 3 software system: 1. Contact Avocent Technical Support. You will be provided with the resetpassword.zip archive file. 2. Extract the resetpassword.
390 DSView 3 Software Installer/User Guide Appendix F: Glossary Access control Access control refers to mechanisms and policies that restrict access to computer resources. Active Directory Active Directory is the directory service included with Microsoft Windows 2000 and later versions of Windows operating systems.
Appendices 391 AVSP (Avocent Video Session Protocol) A protocol used to transfer keyboard, video and mouse information between a KVM switch and a remote Video Viewer. AVSP operates over SSL encrypted TCP links. TCP/IP ports 8192 and 2068 are used by default, but may be configured to different port numbers. Browser session A type of target device session in which the target device contains a web server.
392 DSView 3 Software Installer/User Guide • Deliver TCP/IP stack configuration parameters, such as the subnet mask and default router • Provide other configuration information, such as printer addresses Digital Certificate A digital certificate is an attachment to an electronic message used for security purposes. The most common use of a digital certificate is to verify that users sending a message are who they claim to be, and to provide the receiver with the means to encode a reply.
Appendices 393 DSView 3 software hub server A DSView 3 software hub server is responsible for maintaining the master copy of the DSView 3 software system database. Only one server in a DSView 3 software system can be configured as the hub server. Spoke servers in a DSView 3 software system perform database replication with the hub server. The DSView 3 software hub server acts as the traffic cop for database replication between itself and all of the other servers in a DSView 3 software system.
394 DSView 3 Software Installer/User Guide External authentication server The external authentication server is an optional component(s) outside of the DSView 3 software system that enables you to select an authentication method. The DSView 3 server brokers authentication requests (LDAP, RADIUS and so on). Flash Flash is a special type of EEPROM that can be erased and reprogrammed in blocks instead of one byte at a time.
Appendices 395 Windows, Integrated Windows Authentication uses your logon information for authentication, so it will not prompt for a username and password [known as Single Sign-On (SSO)]. Integrated Windows Authentication only works with Internet Explorer and does not work with an HTTP proxy. Integrated Windows Authentication must be explicitly enabled under the Advance Internet Options dialog box of Internet Explorer version 6.0 SP1 and above.
396 DSView 3 Software Installer/User Guide For a KVM switch, the local port is typically the KVM connection at which a keyboard, mouse and monitor can be connected directly to the switch. An onscreen display may be invoked to control the KVM switch and access switched KVM ports. For a serial console appliance, the local port is typically the serial connection at which a terminal can be connected directly to the appliance (CCM appliances have a dedicated console port).
Appendices 397 OSCAR interface The OSCAR interface is a tool that is built in to Avocent appliances and allows a user connected to the local KVM port to display and change settings in a KVM switch. The OSCAR interface also allows a local user to connect to target devices. Power device An Avocent or supported third party cascade device that allows the remote controlling of target device power.
398 DSView 3 Software Installer/User Guide • A network server is a computer that manages network traffic. • A database server is a computer system that processes database queries. Servers are often dedicated, meaning that they perform no other tasks besides their server tasks. However, on multiprocessing operating systems, a single computer can execute several programs at once. In this case, a server may refer to the program that is managing resources rather than the entire computer.
Appendices 399 TCP is one of the main protocols in TCP/IP networks. The IP protocol deals only with packets. TCP enables two hosts to establish a connection and exchange streams of data. TCP guarantees delivery of data and that packets will be delivered in the same order in which they were sent. Telnet session A Telnet Viewer session is a type of target device session in which the target device supports Telnet and the DSView 3 software client connects directly to the target device using Telnet.
400 DSView 3 Software Installer/User Guide documents (such as HTML documents), and applets that can be deployed in a DSView 3 software client web browser. Web applications must run in the context of a web application server such as the DSView 3 server. Web server A web server is a computer equipped with server software to respond to HTTP requests, such as requests from a web browser. A web server uses the HTTP protocol to communicate with clients on a TCP/IP network. X.509 X.
401 INDE X Index A TACACS+ 95 types 79 Access validating user accounts on external authentication server 330 methods 108 regaining 389 Access rights about 144 exporting 307 Windows NT 87 Avocent Mouse Sync 261 Avocent Mouse Synchronization (AMS) 266 methods for assigning 145 B specifying from unit group perspective 216 Backup and restore 69, 323 specifying from unit perspective 146 Backup servers.
402 AV2000 Installer/User Guide Connections adding a target device connection 183 E Email deleting a target device connection 183 DSView 3 server 68 display format 181 displaying information 182 event logs 340 Embedded units renaming a managed appliance connection 182 about 160 Contact unit properties 141, 142 access rights 144 CSR 61 accessing 108 Custom fields adding 118 about 207 credentials 161 associated a label with a unit 208 sessions 160 changing for a unit 142 defining 208 supp
403 Firmware adding a file 336 deleting 337 displaying information 336 I Identity unit properties 141 infrastructure 162 Installation displaying version information 148 configuring DSView 3 software 14 updating for an appliance type 329 DSR Remote Operations software 21, 366 upgrading 314 DSView 3 software 10 upgrading a power device 167 Java 19 upgrading IQ modules 154 minimum requirements for client 16 Flash Player 17 requirements for DSView 3 server 9 supported operating systems 10 G unin
404 AV2000 Installer/User Guide Keyboard pass through mode 255 network settings 147 ports used 356 L rebooting 313 LDAP external authentication service 88 renaming a connection 182 Legal notice 35 restoring a configuration 316 Licenses 54 restoring the user database 317 Local accounts resynchronizing 315 adding 157 saving a configuration 316 changing settings 159 saving the user database 317 deleting 158 secure mode 117, 121, 149 displaying information 157 session settings 170, 171 tar
405 Network settings for managed appliances 147 Note unit properties 142, 143 push/pull 168 Power devices adding 166 O changing input feed information 168 Operating systems client 16 DSR Remote Operations software 366 DSView 3 server 10 OSCAR interface authentication setting (DSR switches) 156 Overview unit properties 140 changing settings 166 controlling power from a Power Device Sockets window 169 controlling power from a Units View window 170 controlling power from DSR Remote Operations software 37
406 AV2000 Installer/User Guide generic appliance network 144 Secure mode 117, 121 global system 31, 34 Security managed appliance network 143 alerts 61 note 142, 143 zones 44 spoke server network 74 Serial session application selection 38 target device network 143 Servers unit identity 141 backup and restore 323 unit location 141 email 68 Video Viewer session 253 managing certificates 64 Proxy server manually backup and restore 69 about 2 ports used 356, 360 ports used 356 properti
407 managing active 176 SP commands 203 opening a DSView 3 software client session 16 SSL 61 removing an active session from display 177 Synchronization 123, 125 sharing (CCM appliances) 173 automatic name pull 127 Side navigation bar 24 automatic name push 126 Site groups 205 automatic topology 131 SNMP 149, 324, 362 manual name pull 129 Sorting 26 manual name push 128 Spoke servers resynchronizing 315 about 2 topology 130 adding 73 topology options in Add Unit Wizard 131 certificate
408 AV2000 Installer/User Guide services 151 Thumbnail Viewer.
409 authentication service users 81 location properties 141 managed appliance settings 147 specifying user SSH key 235 merging cascade switches 134 unlocking 233 merging target devices 133 validating on external authentication server 330 migrating DSView 2.
410 AV2000 Installer/User Guide access mode 174 Add Target Device 122 changing session settings 174 Add Target Device Connection 183 closing a session 283 Add Task 320 launching a session 281 Add Unit 122 locking to KVM session 174 adding units 116 mapping drives 281 Attach Device 105 requirements 279 Importing Data 312 session settings 281 Power Management 166 sharing and preemption 280 Register Spoke Server 73 VNC 151 topology synchronization options 131, 132 VPN 51 Update DSView Se
For Technical Support: www.avocent.
