SwitchView® IP 1020 Remote Access Device For Technical Support: www.avocent.
USA Notification Caution: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
SwitchView® IP 1020 Remote Access Device Installer/User Guide Avocent, the Avocent logo, The Power of Being There, SwitchView, DSView, Dambrackas Video Compression and OSCAR are registered trademarks of Avocent Corporation or its affiliates. All other marks are the property of their respective owners. © 2008 Avocent Corporation.
Instructions This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance. Dangerous Voltage This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. Power On This symbol indicates the principal on/off switch is in the on position.
iii TABL E OF CONTEN TS Table of Contents List of Figures ................................................................................................................ vii List of Tables ................................................................................................................... ix Chapter 1: Product Overview.......................................................................................... 1 Features and Benefits ...........................................................
iv SwitchView IP 1020 Remote Access Device Installer/User Guide Access levels ............................................................................................................................. 24 Preemption levels...................................................................................................................... 25 Chapter 4: The Video Viewer......................................................................................... 27 The Video Viewer Window.....................
Table of Contents v Appendix E: Technical Support .......................................................................................................
vi SwitchView IP 1020 Remote Access Device Installer/User Guide
vii L IS T O F F IG URE S List of Figures Figure 1.1: Example SwitchView IP 1020 Remote Access Device Configuration ............................ 2 Figure 2.1: Basic SwitchView IP 1020 Remote Access Device Configuration ................................. 4 Figure 3.1: SVIP 1020 Explorer (User Login) Screen .................................................................... 11 Figure 3.2: Avocent SwitchView IP 1020 Explorer Window........................................................... 12 Figure 3.
viii SwitchView IP 1020 Remote Access Device Installer/User Guide
ix L I S T OF T A B L ES List of Tables Table 1.1: Descriptions for Figure 1.1 .............................................................................................. 2 Table 2.1: Descriptions for Figure 2.1 .............................................................................................. 5 Table 3.1: On-Board Web Interface Supported Operating Systems and Browsers........................... 9 Table 3.2: Descriptions for Figure 3.2 .......................................................
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1 CHA PTER 1 Product Overview Features and Benefits The Avocent SwitchView® IP 1020 remote access device combines analog and digital technology to provide flexible control of data center servers, and to facilitate the OA&M (operations, activation and maintenance) of remote branch offices where trained operators may be unavailable. The remote access device provides our customers with a significant reduction of cable volume, secure remote access and flexible server management from anywhere at anytime.
2 SwitchView IP 1020 Remote Access Device Installer/User Guide 4 1 2 3 Figure 1.1: Example SwitchView IP 1020 Remote Access Device Configuration Table 1.1: Descriptions for Figure 1.
3 CHA PTER 2 Installation SwitchView IP 1020 Remote Access Device Connectivity The SwitchView IP 1020 remote access device transmits keyboard, video and mouse (KVM) information between operators and a target device attached to the remote access device over a network using an Ethernet connection. The SwitchView IP 1020 remote access device uses TCP/IP for communication over Ethernet. You can access and control your target device with GUI-based simplicity using the built-in web server.
4 SwitchView IP 1020 Remote Access Device Installer/User Guide 1 2 3 4 6 5 7 Figure 2.
Chapter 2: Installation 5 Table 2.1: Descriptions for Figure 2.1 Number Description Number Description 1 Local User 5 Ethernet 2 SwitchView IP 1020 Remote Access Device 6 Server 3 Optional USB Port 7 Remote User 4 CPS2-6A Cable Getting started Before installing your SwitchView IP 1020 remote access device, refer to the following lists to ensure you have all items that shipped with the SwitchView IP 1020 remote access device, as well as other items necessary for proper installation.
6 SwitchView IP 1020 Remote Access Device Installer/User Guide WARNING: The power cord is considered the main disconnect device. 2. To connect a local user, plug a VGA monitor into the port labeled LOCAL VIDEO on the back panel of the remote access device. Plug the PS/2 keyboard and mouse cables into the appropriately labeled ports located on the front of the remote access device. 3. To connect to the server, plug one end of the CPS2-6A cable into the server’s VGA, keyboard and mouse ports.
Chapter 2: Installation 7 To ensure that the local mouse movement and remote cursor display remain in sync, mouse acceleration must be set to “none” for all user accounts accessing the target computer with the SwitchView IP 1020 remote access device. Mouse acceleration must also be set to “none” on every remote system. Special cursors should not be used and cursor visibility options, such as pointer trails, Ctrl key cursor location animations, cursor shadowing and cursor hiding, should also be turned off.
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9 CHA PTER 3 Web Interface Operations On-Board Web Interface The SwitchView IP 1020 remote access device provides an on-board web interface to manage remote access. The remote access device on-board web interface provides secure “point-and-click” web browser-based access to control any device attached to your SwitchView IP 1020 remote access device. Table 3.1 shows which operating systems and browsers the SwitchView IP 1020 remote access device on-board web interface supports. Table 3.
10 SwitchView IP 1020 Remote Access Device Installer/User Guide Avocent recommends that the browser be kept up-to-date with the latest version. A Video Viewer window allows you to control the keyboard, monitor and mouse functions of individual target devices connected to the SwitchView IP 1020 remote access device in real time. You may also use predefined global macros to perform actions within the Video Viewer window. For instructions on how to use the Video Viewer, see Chapter 4.
Chapter 3: Web Interface Operations 11 Figure 3.1: SVIP 1020 Explorer (User Login) Screen NOTE: The default username is Admin with no password. The SwitchView IP 1020 Explorer Window When a user has been logged in and authenticated, the Avocent SwitchView IP 1020 Explorer window appears. From the SwitchView IP 1020 Explorer window, users may view, access and manage their SwitchView IP 1020 remote access device. The window may also be used to specify system settings and change profile settings.
12 SwitchView IP 1020 Remote Access Device Installer/User Guide 1 2 3 Figure 3.2: Avocent SwitchView IP 1020 Explorer Window Table 3.2: Descriptions for Figure 3.2 Number Description 1 Top option bar: Use the top option bar to bookmark a SwitchView IP 1020 remote access device onboard web interface window, refresh the display of a SwitchView IP 1020 remote access device onboard web interface window, print a web page, log out of a software session or access the Avocent Technical Support help page.
Chapter 3: Web Interface Operations 13 Using the top option bar Bookmarking a window The SwitchView IP 1020 Explorer window contains a bookmark icon and text in the top option bar. Bookmarking a window will add a link to the window in the Favorites drop-down menu. You may select the link at any time to quickly access the bookmarked window. If you bookmark a window and information related to the window changes, this new information will appear in the window when you next display the bookmarked window.
14 SwitchView IP 1020 Remote Access Device Installer/User Guide Managing local accounts The remote access device web interface provides local and login security through Administratordefined user accounts. By selecting Local Accounts on the side menu bar, Administrators may add and delete users, define user preemption and access levels and change passwords. User access levels Accounts have two access levels: user and administrator.
Chapter 3: Web Interface Operations 15 NOTE: Users can view all appliance information, but only Administrators can change settings. Table 3.
16 SwitchView IP 1020 Remote Access Device Installer/User Guide NOTE: Unless otherwise specified, the LDAP default values should be used unless Active Directory has been reconfigured. Modifying the default values may cause LDAP authentication server communication errors. LDAP Overview parameters On the LDAP Overview page in the OBWI, you can configure the LDAP authentication priority and the parameters that define LDAP server connection information.
Chapter 3: Web Interface Operations 17 Figure 3.3: LDAP Overview Page in the OBWI To configure LDAP server parameters: 1. Select Appliance - Appliance Settings - User Accounts - LDAP Accounts - Overview. 2. Identify the primary and secondary server address, port and access type in the appropriate fields or radio buttons. 3. Click Save. LDAP Search parameters On the LDAP Search page, you can configure the parameters used when searching for LDAP directory service users.
18 SwitchView IP 1020 Remote Access Device Installer/User Guide example, to define an administrator Distinguished Name (DN) for test.view.com, type cn=Administrator, cn=Users, dc=test, dc=view, and dc=com. This Search DN field is a required field unless the directory service has been configured to enable anonymous search, which is not the default. Each Search DN value must be separated by a comma. The Search Password field is used to authenticate the administrator or user specified in the Search DN field.
Chapter 3: Web Interface Operations 19 To configure LDAP search parameters: 1. Select Appliance - Appliance Settings - User Accounts - LDAP Accounts - Search. 2. Enter the appropriate information in the Search DN, Search Password, Search Base and UID Mask fields. 3. Click Save. NOTE: These options cannot be changed if the LDAP Priority is set to LDAP Disabled on the Overview screen.
20 SwitchView IP 1020 Remote Access Device Installer/User Guide selecting Start - Programs - Administrative Tools -Active Directory Users and Computers. This tool is used to create, configure and delete objects such as users, computers and groups. • The Group Container Mask field defines the object type of the Group Container, which is normally an organizational unit. The default value is “ou=%1”. • The Target Mask field defines a search filter for the target device. The default value is “cn=%1”.
Chapter 3: Web Interface Operations 21 Appliance and Target Device Query Modes One of three different modes can each be used for Query Mode (Appliance) and Query Mode (Target Device): • Basic – A username and password query for the user is made to the directory service. If they are verified, the user is given administrator access to the appliance and any attached target devices for Query Mode (Appliance), or to any selected target device for Query Mode (Target Device).
22 SwitchView IP 1020 Remote Access Device Installer/User Guide Figure 3.7: Active Directory - KVM Appliance Admin • Group Attribute – A username, password and group query is made to the directory service for an appliance and attached target devices when using Query Mode (Appliance), or for a selected target device when using Query Mode (Target Device).
Chapter 3: Web Interface Operations 23 Figure 3.8: Active Directory - Define Groups Setting up Active Directory for performing queries Before you can use any of the querying modes for units, you must first make changes to Active Directory so that the selected querying mode can assign the applicable authorization level for the user. To set up group queries: 1. Log into Windows with administrator privileges. 2. Open Active Directory software. 3.
24 SwitchView IP 1020 Remote Access Device Installer/User Guide NOTE: The factory default name in earlier versions contains a space that must be removed by editing the switching system name in the Appliance Overview screen of the OBWI. 6. Create one or more groups under the group container organizational unit. 7. Add the usernames and target device and appliance objects to the groups you created in step 5. Specify the value of any attribute being used to implement the access control attribute.
Chapter 3: Web Interface Operations 25 Table 3.
26 SwitchView IP 1020 Remote Access Device Installer/User Guide with 4 being the highest level. For example, a user with a preemption level of 4 may preempt other level 4 users, as well as those with a level 1, 2 or 3 setting.
27 CHA PTER 4 The Video Viewer The Video Viewer Window The Video Viewer is used to conduct a KVM session with the target device attached to a SwitchView IP 1020 remote access device. When you connect to a device using the Video Viewer, the target device desktop appears in a separate window containing both the local and the target device cursor. The Video Viewer window supports either a 3- or 5-button mouse.
28 SwitchView IP 1020 Remote Access Device Installer/User Guide Launching a KVM Session NOTE: When using a non-proxied connection, video performance over a slower network connection may be less than optimal. Since certain color settings (such as Grayscale) use less network bandwidth than others (such as Best Color), changing the color settings can increase video performance.
Chapter 4: The Video Viewer 2 3 4 5 6 29 7 1 8 9 Figure 4.1: Video Viewer Window (Normal Window Mode) Table 4.1: Descriptions for Figure 5.1 Number Description 1 Title Bar: Displays the name of the server being viewed. When in Full Screen mode, the title bar disappears and the server name appears between the menu and toolbar. 2 Thumbtack: Locks the display of the menu and toolbar so that it is visible at all times.
30 SwitchView IP 1020 Remote Access Device Installer/User Guide Table 4.1: Descriptions for Figure 5.1 (Continued) Number Description 7 Close button: Closes the Video Viewer window. NOTE: The Close button may not be present for all operating systems. 8 Accessed device desktop: Interacts with your device through this window. 9 Frame: Resizes the Video Viewer window by clicking and holding on the frame.
Chapter 4: The Video Viewer 31 • Align the mouse cursors. • Refresh the screen. • Enable or disable Full Screen mode. When Full Screen mode is enabled, the image adjusts to fit the desktop up to a size of 1024 x 768. If the desktop has a higher resolution, the following occurs: • • • The full-screen image is centered in the desktop, and the areas surrounding the Video Viewer window are black. • The menu and toolbar are locked so that they are visible at all times.
32 SwitchView IP 1020 Remote Access Device Installer/User Guide 2. To disable Full Screen mode, click the Full Screen Mode button on the floating toolbar to return to the desktop window. To enable full or manual scaling: To enable full scaling, select View - Scaling from the Video Viewer window menu. The device image scales automatically to the resolution of the server being viewed. -orTo enable manual scaling, select View - Scaling from the Video Viewer window menu.
Chapter 4: The Video Viewer 1 2 3 4 5 6 7 33 8 9 10 11 12 13 14 Figure 4.2: Manual Video Adjust Dialog Box Table 4.2: Descriptions for Figure 5.
34 SwitchView IP 1020 Remote Access Device Installer/User Guide The image capture parameters are automatically changed by the Automatic Adjustment function. A special image is required on the target in order to make accurate adjustments independently. Contrast and brightness If the image in the Video Viewer window is too dark or too light, select Tools - Automatic Video Adjust or click the Automatic Video Adjust button. This command is also available in the Video Adjustments dialog box.
Chapter 4: The Video Viewer 35 Refresh Image Clicking the Refresh Image button in the Manual Video Adjust dialog box completely regenerates the digitized video image. NOTE: You can also select View - Refresh from the Video Viewer window menu to refresh the image. Video Test Pattern Clicking the Video Test Pattern button in the Manual Video Adjust dialog box toggles a display of a video test pattern. Click the Video Test Pattern button again to toggle back to a normal video image.
36 SwitchView IP 1020 Remote Access Device Installer/User Guide Table 4.3: Descriptions for Figure 5.3 Number Description 1 Remote Cursor 2 Local Cursor The Cursor mode status of the Video Viewer window displays in the title bar, including the keystroke that will exit Single Cursor mode. You can define the keystroke that will exit Single Cursor mode in the Session Options dialog box.
Chapter 4: The Video Viewer 37 The Session Options dialog box appears. 2. Click the Mouse tab. 3. Select a mouse cursor type in the Local Cursor panel. 4. Click OK to save settings. Mouse scaling Some earlier versions of Linux did not support adjustable mouse accelerations. For installations that must support these earlier versions, you can choose among three preconfigured mouse scaling options or set your own custom scaling.
38 SwitchView IP 1020 Remote Access Device Installer/User Guide Alignment causes the local cursor to align with the remote server’s cursor. Resetting causes a simulation of a mouse and keyboard reconnect as if you had disconnected and reconnected them. To realign the mouse: Click the Align Local Cursor button in the Video Viewer window toolbar.
Chapter 4: The Video Viewer -orSelect the desired macro from the buttons available on the Video Viewer menu. Saving the View You can save the display of a Video Viewer either to a file or to the clipboard for pasting into a word processor or other program. To capture the Video Viewer window to a file: 1. Select File - Capture to File from the Video Viewer window menu. -orClick the Capture to File button. The Save As dialog box appears. 2. Enter a filename and choose a location to save the file. 3.
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41 A P P EN D IC ES Appendices Appendix A: Flash Upgrades The SwitchView IP 1020 remote access device Flash upgrade feature allows you to update your appliance with the latest firmware available. After the Flash memory is reprogrammed with the upgrade, the SwitchView IP 1020 remote access device performs a soft reset, which terminates all IQ module sessions. A target device experiencing an IQ module firmware update may not display, or may display as disconnected.
42 SwitchView IP 1020 Remote Access Device Installer/User Guide To recover a Flash update: NOTE: If you do not have a TFTP server, you can find several shareware and freeware programs on the Internet that you can download and install. 1. Visit http://www.avocent.com/support and download the latest Flash firmware from Avocent. Save the Flash update file to the appropriate directory on the TFTP server. 2. Use the server IP address 192.168.1 to set up the TFTP server. 3.
Appendices Appendix B: Technical Specifications Table B.1: SwitchView IP 1020 Remote Access Device Product Specifications Server Ports Number 1 Type PS/2, USB Connectors PS/2, USB, VGA Sync Types Separate horizontal and vertical Plug and Play DDC2B Video Resolution 640 x 480 @ 60 Hz 800 x 600 @ 75 Hz 960 x 700 @ 75 Hz 1024 x 768 @ 75 Hz 1280 x 1024 @ 75 Hz (Remote port maximum) Supported Cabling CPS2-6A cable, 6 feet Dimensions Height x Width x Depth Weight (without cables) 1.06 in x 8.
44 SwitchView IP 1020 Remote Access Device Installer/User Guide Table B.1: SwitchView IP 1020 Remote Access Device Product Specifications (Continued) AC Frequency 50 - 60 Hz autosensing AC-input Current Rating 0.
Appendices 45 Appendix C: Sun Advanced Key Emulation Certain keys on a standard Type 5 (US) Sun keyboard can be emulated by key press sequences on a PS/2 keyboard. To enable Sun Advanced Key Emulation mode and use these keys, press and hold Ctrl+Shift+Alt and then press the Scroll Lock key. The Scroll Lock LED blinks. Use the indicated keys in Table C.1 as you would use the advanced keys on a Sun keyboard. Table C.
46 SwitchView IP 1020 Remote Access Device Installer/User Guide For example: For Stop + A, press and hold Ctrl+Shift+Alt and press Scroll Lock, then F1 + A. These key combinations will work with the serial USB IQ module (if your Sun system comes with a USB port) as well as the Sun VSN and WSN IQ modules. With the exception of F12, these key combinations are not recognized by Microsoft Windows. Using F12 performs a Windows key press.
Appendices 47 Appendix D: Reset to Factory Defaults To reset your SwitchView IP 1020 remote access device to the factory defaults: 1. Locate the small hole on the right side of the SwitchView IP 1020 device. 2. Insert a pin to depress the reset switch and hold for three (3) seconds. NOTE: This will reboot the SwitchView IP 1020 remote access device, and all connections will be lost. 3.
48 SwitchView IP 1020 Remote Access Device Installer/User Guide Appendix E: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service. To resolve an issue: 1. Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined. 2. Check our web site at www.avocent.
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SwitchView® IP 1020 Remote Access Device For Technical Support: www.avocent.
