SwitchView™ IP Installer/User Guide
SwitchView™ IP Installer/User Guide Avocent, the Avocent logo, The Power of Being There, OSCAR, KVM OVER IP and SwitchView are trademarks or registered trademarks of Avocent Corporation or its affiliates. All other marks are the property of their respective owners. © 2003 Avocent Corporation. All rights reserved.
USA Notification Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Table of Contents Chapter 1: Product Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . 3 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . 5 Chapter 2: Installation Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Mouse Acceleration. . . . . . . . . . . . . . . . . . . . . . 10 Installing the SwitchView IP . . . . . . . . . . . . . . 12 Connecting a KVM Switch . . . . . . . . . . . . . . . 14 Connecting a Remote Reboot Unit . . . . . . . . .
1 Product Overview Contents Features and Benefits . . . . . . . . . . . . . . . . 3 Safety Precautions . . . . . . . . . . . . . . . . . .
Chapter 1: Product Overview 3 Chapter 1: Product Overview Features and Benefits The Avocent SwitchView ™ IP adds economical remote access capability to a PS/2 server or existing KVM switch. Using industry standard TCP/IP connectivity, this KVM OVER IP TM remote access device provides BIOS level access to a PS/2 server via standard IP connection. The SwitchView IP can easily integrate with a KVM switch to offer convenient IP-based access and control to your IT environment.
4 SwitchView IP Installer/User Guide SwitchView IP Client SwitchView IP Front View Rear View 12 v Power Adaptor Mouse Keyboard Monitor Host Computer Figure 1.
Chapter 1: Product Overview 5 The Keyboard, Video, Mouse (KVM) cable The KVM cable redirects keyboard, video and mouse input from the host computer to the SwitchView IP. 12 volt power adaptor The 12 volt (v) power adaptor provides power to the SwitchView IP unit. Safety Precautions To avoid potential video and/or keyboard problems when using Avocent products: • If the building has 3-phase AC power, ensure that the server and monitor are on the same phase.
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2 Installation Contents Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Mouse Acceleration. . . . . . . . . . . . . . . . . . . . . . 10 Installing the SwitchView IP . . . . . . . . . . . . . . 12 Connecting a KVM Switch . . . . . . . . . . . . . . . 14 Connecting a Remote Reboot Unit . . . . . . . . . 16 Connecting a USB Keyboard and Mouse . . . . 17 Setting the IP Address . . . . . . . . . . . . . . . . . . . 18 Using ARP to Set the IP Address . . . . . . . . . . .
Chapter 2: Installation 9 Chapter 2: Installation Getting Started Before installing your SwitchView IP, refer to the following lists to ensure that you have all the items necessary for proper installation. Supplied with the SwitchView IP • SwitchView IP unit • KVM cable • 12 v power adaptor Requirements The SwitchView IP supports many hardware and software configurations for host and client computers. Make sure that your computers meet the following software and hardware requirements.
10 SwitchView IP Installer/User Guide Client computer operating systems • Microsoft Windows NT 4 • Microsoft Windows XP • Microsoft Windows 2000 • Microsoft Windows 98 SE • Microsoft Windows ME Client computer web browser The required web browser for the client computer is Microsoft Internet Explorer 5.5 or higher.
Chapter 2: Installation 2. From the Mouse Properties dialog box, click the Motion tab. 3. Set the Pointer speed slider bar completely to the left. 11 To configure mouse acceleration on NetWare 6 servers running Java 1.4.1: 1. From the NetWare 6 Graphical User Interface (GUI) Environment tool Input tab, select Turn off mouse acceleration. 2. Click Apply and restart the GUI. To configure mouse acceleration on NetWare 6 servers running Java 1.3.1 CSP8 or CSP9: 1.
12 SwitchView IP Installer/User Guide NOTE: *These refresh rates may not provide the best video lock on all video cards. For best performance, use the lowest refresh rate for any of the resolutions listed. Installing the SwitchView IP Follow these instructions to connect the SwitchView IP unit to a host computer and to a KVM switch. Refer to Figure 2.1 for port locations and cabling connections. To connect the SwitchView IP to a host computer: 1.
Chapter 2: Installation SwitchView IP Client SwitchView IP Front View Rear View 12 v Power Adaptor Mouse Keyboard Monitor Host Computer Figure 2.
14 SwitchView IP Installer/User Guide Connecting a KVM Switch You can configure the SwitchView IP with a KVM switch to pass the keyboard, video and mouse output through a web browser. Using a SwitchView IP Viewer client computer, you can control computers connected to the KVM switch. For information on compatible KVM switches contact Avocent. Refer to Figure 2.2 and the following instructions to connect a KVM switch to the SwitchView IP. To connect a KVM switch: 1.
Chapter 2: Installation SwitchView IP Client SwitchView IP Front View Rear View Mouse Keyboard KVM Switch Monitor Computers Figure 2.
16 SwitchView IP Installer/User Guide Connecting a Remote Reboot Unit This section provides instructions for connecting a Remote Reboot Unit (RRU) to the SwitchView IP. For information on RRU settings and configuration, see Configuring RRU Power Settings in Chapter 4. NOTE: The SwitchView IP supports many off-the-shelf RRU units. For more information, contact Avocent Technical Support. To connect a Remote Reboot Unit: 1. Attach the RRU cable serial connector to the RRU serial port. 2.
Chapter 2: Installation 17 Connecting a USB Keyboard and Mouse The instructions in this section and Figure 2.4 provide information for connecting a USB keyboard and mouse to the SwitchView IP. To connect a USB keyboard and mouse: 1. Obtain a USB A/B cable (not included) and attach the type A connector to the USB port on the host computer. 2. Attach the USB cable type B connector to a USB port on the SwitchView IP. 3. Attach the USB keyboard connector to another USB port on the host computer. 4.
18 SwitchView IP Installer/User Guide Setting the IP Address This section provides instructions for setting the IP address for the SwitchView IP. Using the static IP address The SwitchView IP boots to the following default static IP address, gateway and netmask: • IP address: 192.168.1.254 • Gateway: 192.168.1.1 • Netmask: 255.255.255.0 You can use the SwitchView IP on a subnet that matches the default static IP address or use the SwitchView IP Web Server Network window to change the IP address.
Chapter 2: Installation 4. 19 If the Ping command was successful, remove the IP address from the ARP table using the following command: arp –d -orIf the Ping command failed, verify the IP and MAC address and resolve any communication issues.
20 SwitchView IP Installer/User Guide Figure 2.6: Network Window 5. The SwitchView IP will automatically obtain an IP address from DHCP services and use it as the SwitchView IP address. The previous IP address is stored until the Set Static IP option is enabled. To disable DHCP configuration: 1. In the web browser Address bar of a client computer, enter the IP address of the SwitchView IP and click Enter. 2.
Chapter 2: Installation 21 Internet Ports Applications / Services Ports (decimal) SwitchView IP Viewer 5900 Update.exe 12296 HTTP 80 SSL 443 Telnet 23 FTP 21 Launching the SwitchView IP Web Server and Viewer Complete the setup process by launching the SwitchView IP Web Server and Viewer. Using the SwitchView IP Web Server, you can communicate directly with the SwitchView IP on the host computer. For more detailed information, refer to Chapter 4. To launch the SwitchView IP Web Server: 1.
22 SwitchView IP Installer/User Guide Figure 2.7: Tools Tab Launching the SwitchView IP Viewer After setting the IP address and completing the setup process, you can launch the SwitchView IP Viewer from the SwitchView IP Web Server and verify that the remote client can communicate with the host computer. For more information on viewing and controlling computers, see Chapter 3. To launch the Viewer: 1. From the Network window, click Connect Video. 2.
Chapter 2: Installation 23 Understanding the Status LEDs The following table lists the SwitchView IP status LEDs and their states when illuminated.
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3 Operations Contents Using the SwitchView IP Viewer . . . . . . . . . . 27 Working with Log Files . . . . . . . . . . . . . . . . . . 29 Maintaining the Environment . . . . . . . . . . . .
Chapter 3: Operations 27 Chapter 3: Operations Using the SwitchView IP Viewer The SwitchView IP Viewer enables users to view and control a host computer from any location using a standard TCP/IP connection and web browser. The following tables outline features and commands you can execute remotely, using the SwitchView IP Viewer drop-down menus.
28 SwitchView IP Installer/User Guide SwitchView IP Viewer Options Menu Command Description Force Screen Refresh Refreshes screen to original quality. Toggle Full Screen Toggles screen size. Viewer Options Phase settings. Enables you to select quality of video allowing higher speed video performance. There is also a setting for horizontal and vertical screen alignments. Auto Mouse Sync Synchronizes mouse movements of the host computer and the VP Viewer. The default and recommended setting is On.
Chapter 3: Operations 29 Working with Log Files The log file tracks activities and events that occur on the host computer such as the following: • User login and remote session activity • Administrative functions such as adding users and updating passwords and fi rmware • Tasks initiated including: Remote control sessions, program modules and remote session and other applications • Changes made to SwitchView IP configuration settings To view the log file: 1.
30 SwitchView IP Installer/User Guide Refreshing the log file Refresh updates the System Log window with any activity that has occurred on the host computer since the System Log was opened or the last refresh was performed. Clearing the log file Clear Log flushes all log file data from the System Log window and starts a new log of activity occurring on the host computer. Log files start to overwrite after 400 K bytes of data is logged.
Chapter 3: Operations 31 Updating the SwitchView IP firmware Changes to the SwitchView IP firmware image are periodically available on the Avocent web site. A new firmware image is uploaded to the SwitchView IP using the Update program. You can download the latest firmware image and Update program, along with SwitchView IP release notes, tools and product information, from the Avocent web site at www.avocent.com/support. To check the SwitchView IP firmware version: 1.
32 SwitchView IP Installer/User Guide 3. Drag the new firmware image icon and drop it on the UPDATE.EXE icon. 4. In the Flash Update Program dialog box, type the IP address of the SwitchView IP you want to update. Figure 3.4: Flash Update Program Dialog Box 5. From the Name of Update File text box, browse for the new firmware image file you downloaded and select it. 6. Type the admin username and password and click Start. 7. When the upload process is complete, click Close.
Chapter 3: Operations 3. 33 From the SwitchView IP Find dialog box, type the network broadcast address of the segment you want to search and click Find SwitchView IP Devices. Figure 3.5: SwitchView IP Find Dialog Box 4. If you want to access any of the discovered SwitchView IP Servers, select the desired SwitchView IP and click Browse to selected server. 5. When you are finished, click Exit.
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4 Advanced Configuration Contents Modifying the Configuration. . . . . . . . . . . . . . 37 Configuring RRU Power Settings . . . . . . . . . . 38 Configuring Users and Access Rights . . . . . . . 39 Configuring Security . . . . . . . . . . . . . . . . . . . . 41 Replacing the Server Certificate. . . . . . . . . . . .
Chapter 4: Advanced Configuration 37 Chapter 4: Advanced Configuration This chapter provides information necessary to modify the SwitchView IP settings, configure users and access rights and modify security settings. Modifying the Configuration From the Network window, you can select options for changing the host name or SwitchView IP name and the IP address. From the Versions window, you can make selections to verify the SwitchView IP firmware version and MAC address.
38 SwitchView IP Installer/User Guide Figure 4.1: Network Window Configuring RRU Power Settings You can configure and modify the RRU settings used to control the host computer or other devices connected to the RRU. To configure the RRU power settings: 1. Log in to the SwitchView IP Web Server as admin or as a user with administrator rights. For more information, see Configuring Users and Access Rights later in this chapter. 2.
Chapter 4: Advanced Configuration 39 Figure 4.2: Remote Reboot Unit Commands 4. In the Power On, Power Off and Toggle Power text boxes, type the sequence strings you want to assign to each operation and click Apply. NOTE: For detailed information on the RRU sequence strings to specify for each power function, consult the RRU manufacturer documentation. 5. The SwitchView IP Web Server power control buttons will respond to the RRU settings.
40 SwitchView IP Installer/User Guide To add a user and assign rights: 1. From the Global Settings window, under Category, click Users. 2. From the Users window, click Add and then type a user ID, username and password for the new user. Figure 4.3: Add User Dialog Box 3. Verify the password and then select the access level you want to assign. 4. Click OK to save the new information.
Chapter 4: Advanced Configuration 41 Configuring Security From the Sessions window you can specify different levels of encryption. Changing these settings will increase the level of security for the SwitchView IP. You can restrict access to the SwitchView IP Web Server by selecting SSL connections only. After selecting the SSL connections only option, you are prompted to log in again under the secure address.
42 SwitchView IP Installer/User Guide 3. Wait 10 seconds for FLASH write to complete before rebooting. 4. Cycle power to the SwitchView IP. The new server certificate is in place.
Appendices Appendices Contents Appendix A: Technical Specifications. . . . . . . 45 Appendix B: Technical Support. . . . . . . . . . . . 47 Appendix C: Troubleshooting . . . . . . . . . . . . . 48 Appendix D: RRU and Console Pinouts . . . .
Appendices 45 Appendices Appendix A: Technical Specifications SwitchView IP Product Specifications Server Ports Number 1 Type PS/2 Connectors DB-15 Video in, 8-pin miniDIN Console Port Number 1 Type Serial Connector RJ-12 Settings 115200 bps, flow control: none, 8 data bits, 1 stop bit, no parity RRU Port Number 1 Type Serial Connector RJ-12 Settings 9600 bps, flow control: none, 8 data bits, 1 stop bit, no parity Network Connection Number 1 Type Ethernet: 10BaseT, 100BaseT Conne
46 SwitchView IP Installer/User Guide SwitchView IP Product Specifications (continued) AC-input power 10.5 W maximum (120 v, 60 Hz) AC-input voltage rating 120 v AC-input cable 6 ft, 2 conductor, 24 AWG AC-frequency 60 Hz Humidity 80% noncondensing operating Temperature Ø to 65 Celsius Agency Approvals FCC part 15B, EN55022, EN55024, EN61000-3-3 SwitchView IP Software Specifications Operating System Type NetBSD 1.
Appendices 47 Appendix B: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service: 1. Check the Troubleshooting section of this manual to see if the issue can be resolved by following the procedures outlined. See Appendix C. 2. Check our web site at www.avocent.
48 SwitchView IP Installer/User Guide Appendix C: Troubleshooting Ensure that all components are attached securely and properly configured. If this does not resolve the issue, review the following troubleshooting guide. Video slow to respond or erratic Verify that the host computer video configuration is set to a supported resolution and refresh rate. Optimum video setting is 1024 x 768 at 60 Hz. For a list of supported video resolutions and refresh rates, refer to Chapter 2.
Appendices 49 SwitchView IP Error LED is On The SwitchView Error LED indicates an unstable internal condition exists in the device. Contact Technical Support for appropriate troubleshooting procedures. See Understanding the Status LEDs in Chapter 2 for information on the states monitored by the status LEDs. SwitchView IP Viewer is not launching (the Connect Video button does nothing) Turn on cache refreshing in Internet Explorer, click Tools, then Internet Options.
50 SwitchView IP Installer/User Guide Appendix D: RRU and Console Pinouts This section provides the RJ-12 connector pinouts for the RRU and the console.
Appendices 51
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LIMITED WARRANTY Avocent Corporation warrants to the original retail purchaser that this product is and will be free from defects in materials and workmanship for a period of 24 months from the date of purchase. Additionally, all Avocent products carry an unconditional thirty-day satisfaction guarantee. If, for any reason, you are dissatisfied with the performance of this product, you may return it to the point of purchase for a refund of the purchase price (excluding shipping charges).
For Technical Support: Email: support@avocent.com www.avocent.com Avocent Corporation 4991 Corporate Drive Huntsville, Alabama 35805-6201 USA Tel: +1 256 430 4000 Fax: +1 256 430 4031 Avocent International Ltd.
