User guide

Frequently Asked Questions 133
Frequently Asked Questions
Find out answers to questions you may have.
How Can I Tell I’m Connected to 3G or 4G?
How Do I Connect to Wi-Fi?
Is Roaming on 4G Supported?
What Do I Do if I Forget the Wi-Fi Password?
What Do I Do if I Forget the Administrator Password?
What Do I Do if the Home Page Displays “Charging paused”?
If the Connection is “Always On,” Am I Always Being Billed?
How can I Stream Files to my Computer, Tablet, or Mobile Phone?
Questions About GPS and Sprint Location Services
Questions About WPS
How Do I Access My Corporate Network Through a VPN?
Are Terminal Sessions Supported?
How Can I Tell I’m Connected to 3G or 4G?
There are several ways you can tell you’re connected to 3G or 4G.
When you’re connected:
● The 3G or 4G icon (on the left side of the home page) is solid. For example, .
● The bottom area of the device LCD, the Virtual Device, and the Mini Window show the
data transfer icon and data transfer information (amount of data; connection
duration).
How Do I Connect to Wi-Fi?
You may have to manually connect to Wi-Fi after certain events — for example, as part of the
initial device setup, or after a software update.
Tip: The Wi-Fi network name and password are displayed on one of the LCD information
screens of the Sierra Wireless 4G LTE Tri-Fi Hotspot. (See LCD Information Screens.)