User guide

LTE TDD B2268H
User Guide
25 Troubleshooting
Issue 01 (2014-01-15)
Copyright © Huawei Technologies Co., Ltd.
146
Advanced Suggestions

Try to access the LTE Device using another service, such as Telnet. If you can access the
LTE Device, check the remote management settings and firewall rules to find out why the
LTE Device does not respond to HTTP.

If your computer is connected to the WAN port or is connected wirelessly, use a computer
that is connected to an ETHERNET port.
I can see the Login screen, but I cannot log in to the LTE Device.
Step 1 Make sure you have entered the user name and password correctly. The default user name is
admin. These fields are case-sensitive, so make sure [Caps Lock] is not on.
Step 2
Step 3 You cannot log in to the web configurator while someone is using Telnet to access the LTE
Device. Log out of the LTE Device in the other session, or ask the person who is logged in to
log out.
Step 4 Turn the LTE Device off and on.
Step 5 If this does not work, you have to reset the device to its factory defaults. See Section 25.2 on
page 154.
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25.4 Internet Access
I cannot access the Internet.
Step 1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick Start Guide and Section 1.6.
Step 2 Make sure you entered your service provider's LTE APN information correctly.
Step 3 If you are trying to access the Internet wirelessly, make sure the wireless settings in the wireless
client are the same as the settings in the AP.
Step 4 If you are trying to access the Internet wirelessly, make sure you have enabled the wireless
LAN by the WPS/WLAN button or the Network Setting > Wireless > General screen.
Step 5 Disconnect all the cables from your device, and follow the directions in the Quick Start Guide
again.
Step 6 If the problem continues, contact your ISP.
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I cannot access the Internet anymore. I had access to the Internet (with the LTE Device), but my
Internet connection is not available anymore.
Step 1 Check the hardware connections, and make sure the LEDs are behaving as expected. See the
Quick Start Guide and Section 1.6.
Step 2 Turn the LTE Device off and on.
Step 3 If the problem continues, contact your ISP.
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