Product Warranty

IDM warranty and RMA Process effective 12.1.12

The Warranty and RMA Process

Customer satisfaction and end user satisfaction is a number one concern and priority with IDM worldwide.

Awning in a Box®, Door canopy in a Box® & Shade in a Box®

 Fabric - 1 Year Limited Warranty against manufacturer’s defects in the fabric or sewing

 Frame – Hardware 1 Year Warranty

Fabric – 1 Year Limited Warranty against manufacturer’s defects in the fabric or sewing

 Up to 3 months from the date of purchase full replacement of item includes shipping cover only

 Over 3 months and under 6 months from the date of purchase customer pays 50% of new item cover

only

 Over 6 months and under 1 year from the date of purchase customer pays 75% of new item cover only

Frame - 1 Year Warranty

Privacy Screens

 Fabric – 1 Year limited

o Up to 3 months from the date of purchase full replacement of item includes shipping

o Over 3 months and under 6 months from the date of purchase customer pays 50%

o Over 6 months and under 1 year from the date of purchase customer pays 75%

 Frame – 1 Year limited

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The Warranty and RMA Process Customer satisfaction and end user satisfaction is a number one concern and priority with IDM worldwide.
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Return(s) defective or non defective products  Return Merchandise Authorization (RMA) –required on all returns  Warranties are from date of purchase to original purchaser with proof of purchase required  The reviewing process and consideration based on the following o Was the product maintained?  Awning or Door Canopy (clean and protected twice a year as recommended in the warranty) o Was the product abused?  weather (Mother Nature)  Misuse o Was the product installed properly? o Was the product used
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IDM worldwide in house policy and requirements on any and all returns coming back into the warehouse o All paperwork accompanies the item o Notes will be taken as to full or partial product was returned o Determination if product can be return to inventory o 25% restocking fee will be charged if item can be returned to inventory (unless prior agreement has been arranged) o If not returned in the original state NO CREDIT will be given o If a return is received with no RMA or notification, we will contact you