Product Warranty

IDM warranty and RMA Process effective 12.1.12
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IDM worldwide in house policy and requirements on any and all returns coming back into the warehouse
o All paperwork accompanies the item
o Notes will be taken as to full or partial product was returned
o Determination if product can be return to inventory
o 25% restocking fee will be charged if item can be returned to inventory (unless prior agreement
has been arranged)
o If not returned in the original state NO CREDIT will be given
o If a return is received with no RMA or notification, we will contact you with the information and you will
have 5 business days to respond. If there is no response then NO CREDIT will be given at any point.
o If the merchandise is not received within 10 days after RMA is issued NO CREDIT will be given at any
point. If merchandise is received after 10 days it will be at the expense and responsibility of customer to
have it returned to them. If no action is taken IDM worldwide will destroy the product.
 We do not pay for shipping to our warehouse this would be the responsibility of the customer/end
user to send back the item with the RMA. In the event we sent the wrong item and have the customer
return it or an item might have a part missing or defective part after several inspections IDM worldwide
will pay for shipping of the item back to our warehouse and the new one to be sent out to the customer.