Warranty Guide

3600 Bell Dr., B-E
Hurst, TX 76053
Phone [phone]; Fax [phone]
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5-Year Limited Manufacturer's Warranty
A. WHO GIVES THIS WARRANTY? Awntech Corporation
B. WHO IS ENTITLED TO THIS WARRANTY?
This Warranty applies only to the original purchaser who paid for the product and may not be assigned or transferred to subsequent owners. This Warranty
applies only to products purchased and installed in the US.
C. WHAT ARE THE RESPONSIBILITIES OF AWNTECH CORPORATION UNDER THIS WARRANTY?
Subject to the terms and conditions set forth herein, Awntech Corporation will furnish replacements for parts found by Awntech Corporation to be
defective in design, manufacture or assembly, under each specific component or product warranty as set forth below.
D. WHAT ARE THE RESPONSIBILITIES OF THE ORIGINAL PURCHASER UNDER THE WARRANTY?
1. Before any claims may be made under this Warranty, the original purchaser must have paid in full for the product covered under the
Warranty, according to the terms and conditions of the pay-plan defined in the original order. IF THE PURCHASER HAS FAILED TO
MAKE FULL PAYMENT, THIS WARRANTY SHALL BE NULLIFIED AND AWNTECH CORPORATION SHALL BE RELIEVED
FROM ANY RESPONSIBILITY OR LIABILITY UNDER THIS WARRANTY. The purchaser agrees and acknowledges that this
Warranty agreement constitutes an executor contract.
2. The purchaser must use care in installation, maintenance, operation, use, and storage of the product in accordance with the instructions
contained in the owner’s manual. ANY FAILURE TO INSTALL, MAINTAIN, OPERATE, USE AND STORE THE PRODUCT IN
ACCORDANCE WITH THE INSTRUCTIONS CONTAINED IN THE OWNER’S MANUAL WILL NULLIFY THIS WARRANTY
AND RELIEVE AWNTECH CORPORATION FROM ANY RESPONSIBILITY OR LIABILITY UNDER THIS WARRANTY.
3. Promptly notify Awntech Corporation of any claims.
4. The purchaser may be required to provide a photograph of any defective parts. The purchaser may also be required to pay a deposit
until the defective parts are returned to Awntech Corporation for inspection. The purchaser must obtain a return authorization form from
Awntech Corporation’s customer service department prior to the return of any merchandise and after having received such authorization,
return the part or product, freight prepaid, to Awntech Corporation.
E. WHAT IS COVERED UNDER THIS WARRANTY?
1. The following components of Awntech Beauty-Mark® models and their accessories (defined as accessories attached to the awning) are covered under
this Warranty, subject to the limitations set forth below. These components have a five (5) year limited (prorated) warranty, against manufacturer’s defects
as outlined below:
(a) Should the purchaser promptly notify Awntech Corporation of such defects within one year (12 months) from the date of the original
purchase, the defective component will be replaced at no charge. Awntech reserves the right to ask for the defective part to be returned and/or
photos of the defective part.
(b) After one year but within five years (60 months) from the date of the original purchase, a defective component will be replaced upon the
purchaser's payment of 1/60
th
of the full retail cost of the component for each month of use prior to the claim.
COVERED COMPONENTS: for Retractable Awnings
STRUCTURAL SUPPORTS, all supporting components (excluding Larteral Arms and their fittings) are warranted not to fail for five (5) years provided
that the components are not subjected to excessive winds or water pooling on the fabric.
FRONT ROLLER BAR is warranted against any and all damage including cracking and permanent bowing that would affect the performance
of the awning provided that the awning is not subjected to excessive winds or water pooling on the fabric.