Warranty

H. GENERAL PROVISIONS AND LIMITATIONS
•The warranty granted herein is the exclusive remedy for the purchaser. Awntech Corporation makes no other warranties to the purchaser,
express, statutory, implied or otherwise and all implied warranties, including without limitations, implied warranties of merchantability and
fitness for a particular purpose, are hereby disclaimed.
•To the extent permitted by law, Awntech Corporation shall have no liability to the purchaser or any other person for incidental, special,
consequential, indirect or similar damages of any kind or nature whatsoever, whether arising out of breach of warranty or other breach of
contract, negligence or other tort, or otherwise, even if Awntech corporation shall have been advised of the possibility or likelihood of such
potential loss or damage. In no event shall Awntech Corporation be liable for loss of profits and/or wages.
•Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations may not apply to you.
•This warranty gives you specific rights, and you may have other rights, which vary from state to state.
Awntech Corporation, 10950 S. Pipeline Rd., Bldg. 1, Euless, TX 76040 / Ph. 817-354-9600; Fax [phone] / [e-mail]
RETURNS & DAMAGES
RETURN QUALIFICATION: You can only refuse delivery if the awning arrives with visible damage . If you simply do not like the
product or if you did not measure correctly, you will only be qualified for a merchandise credit and you will be required to pay for shipping the
product back to Awntech in re-stockable condition. There will be a 25% restock fee applicable and original shipping charges are non-refundable.
DAMAGED MATERIAL: Damage occasionally occurs during shipping. Scrapes dents and rips in the outer packaging that could indicate possible
damage should be described to the carrier at the time of delivery. If damage to the product seems apparent, the shipment should be refused.
FABRIC DYE-LOT AND LIGHTING VARIATION: Fabric dyes may carry slightly from run to run. This is a normal and unavoidable. Different
lighting types and lighting direction may cause the fabric you choose on the website to appear slightly different than the actual fabric does in
full sunlight.
RETURNS/ORDER EXCEPTION CONTRACT: Phone :[phone], Fax [phone], E-mail [e-mail] TO ACQUIRE A RETURN
OR REPAIR AUTHORIZATION NUMBER YOU MIGHT GO THROUGH THE WARRANTY PROCESS: E-mail Photos of damaged parts to:
[e-mail] or mail to: Awntech Corporation, 10950 S. Pipeline Rd., Bldg 1, Euless, TX 76040
Authorized returns should be shipped to: Returns Department: Awntech Corporation, 10950 S. Pipeline Rd., Bldg 1, Euless, TX 76040
RISKS & WARNINGS
Please handle with care when you open the package and during assembly and installation. The frame parts are made of metal
and parts may have sharp corners. Please keep children away during assembly and installation of awning.
Caution improper installation of mounting brackets can cause damage or personal injury. The bracket bolts must be secured to
a stud. The brackets should be secured with lag screws as close to the center of the stud. When fully extended the weight of
the awning exerts significant torque on the torsion bars. Failure to center bolts to studs will cause premature failure and result
collapse and injury. Do not leave the awning extended during extreme weather conditions such as high winds, rain snow and
ice. The extreme weather conditions may cause the arms to break and can cause injury or property damage. Awntech does not
take responsibility for any weather related or improper handling of awning.
Never attempt to repair or dissemble the lateral extension arms. The arms support your awning are manufactured with
structural grade stainless steel cables and high tension arm springs located inside the arms. Serious injury or property damage
can occur if attempting to install without restraining. If you have any questions, please contact us at 800-203-7049.
DAMAGE DUE TO IMPROPER ANCHORING, STRONG WINDS, RAIN SNOW OR ICE
Awntech ® Corporation does not guarantee its retractable awnings against damages that is weather related (such as strong winds, rain, snow or
ice) under any circumstances. These awnings are designed to protect the customer from the sun and UV rays. They are not designed to hold
snow loads, ice loads, water pooling loads or loads from debris such as leave and falling branches.
Also, if your awning is not anchored securely, it will lift. If your awnings start to lift we are not responsible and will not send replacement parts.
Securely anchoring is your responsibility. We do not provide anchors because there are many mounting types. You may find the correct anchor
to purchase by review our installation instructions on starting on page 5.
When it comes to maintaining your awning, it is the best to be safe rather than sorry. This means that it is best to keep your awning retracted
until you are ready to use it, and then retract it when you are finished. If you know that a strong weather front (rain or wind speeds of
30MPH+) is coming, retract the awning.