User's Manual Part 2

Material Return Procedure/Exchanges
In order to efficiently handle equipment or components returned for repair or sent out on
loan, Axcera requests that each returned item be accompanied by a Material Return
Authorization Number (MRA#).
To obtain an MRA follow the procedures below:
p Call Axcera Customer Service at [phone]
or FAX [phone]
p A Service Engineer will provide you with an MRA#
p Write the MRA# on the packing list or in the case of repairs, a note de-
scribing the reason for return. Also, be sure to include contact informa-
tion.
p Send ALL MRA items to the following address
Axcera, LLC
103 Freedom Drive
P.O. Box 525
Lawrence, PA 15055-0525
% Telephone Technical Support
Axcera currently provides free telephone technical support. When calling, be prepared to
provide the following information:
p Transmitter model number AND Serial number
p Status of front panel LED’s (are any red LED’s on ?)
p Have a copy of your operation manual ready prior to calling
For technical support call [phone]. Listen carefully for instructions. If the call
is placed after hours, follow the procedure as stated in the prerecorded message. A
Service Engineer will return your call as soon as possible.
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