User guide

7. Solving Problems Common Problems and Solutions
FreeAgent® GoFlex™ Home User Guide (Version 2) 77
4. On your computer, open a Web browser (such as Explorer or Safari) and enter the GoFlex
Home IP address in this format:
http://GoFlexHomeIPaddress/
For example:
http://192.168.0.12/
To find the IP address of GoFlex Home on a computer running the Windows operating system,
find GoFlex Home in the list of Network devices and check its Properties. (In Windows XP, if
GoFlex Home doesn’t appear in the network device list, click Show icons for networked
UPnP devices in My Network Places, then follow the on-screen instructions.)
To find the IP address of GoFlex Home on a computer running the Mac operating system,
use the Network Utility in Finder (Applications > Utilities).
Why does GoFlex Home seem to shut down by itself?
GoFlex Home includes a power-save feature, which means that GoFlex Home enters a
standby state after 12 minutes of no activity. GoFlex Home automatically returns to active
mode whenever someone on your network storage system accesses their folders and files.
During setup, someone else logged into the Seagate Dashboard. What can I
do?
The Seagate Dashboard allows you to change users. See “Logging In to the Seagate
Dashboard” on page 32 for more information.
Alternatively, open Seagate Share (see page 33), click Sign Out, then log back in as
yourself.
Why can’t my media player detect GoFlex Home?
Your media player must support one of these connection technologies:
• UPnP-AV (Universal Plug-and-Play Audio and Video)
• DLNA (Digital Living Network Alliance)
• Windows Media Connect
If you have a large amount of files stored on GoFlex Home, it will take awhile for the files to
be indexed and viewable from your media player. If your media device cannot detect GoFlex
Home, try these troubleshooting tips:
• Before your media player can discover and play the digital media files on your GoFlex
Home, you have to make them available by selecting Share with Media Devices from
Seagate Share. See “Enjoying Your Files on a Digital Media Player or Game Console” on
page 50 for instructions.
• Ensure that UPnP is enabled on your router. See your router documentation for
instructions on enabling UPnP if it is disabled. You can also view