User`s guide

Appendix B: Troubleshooting • 29

Appendix B: Troubleshooting

Syslog

Each intercom station should support a syslog func-

tion which allows for the dening of a syslog IP ad-

dress. If dened, the station will report activity to the

syslog within the network and provide information of

what has occured if users experience some trouble. With

rackmount and desktop units, the syslog denition is lo-

cated on the system page. With intercoms that are a part

of a console, the syslog denition is on system page of

the DSP Studio Engine. There are many syslog applica-

tions available to the public through the internet. If you

are having trouble locating one, contact our support for

guidance.

In addition to syslog activity, the rackmount and

desktop units have hidden web pages with other techni-

cal details as follows:

Intercom stations discovery table

http://IP.ADDRESS/pub/icd.txt

Intercom stations static external sources table

http://IP.ADDRESS/pub/ics.txt

Livewire sources (from the advertisement)

http://IP.ADDRESS/pub/lwsrcs.txt

Most recent Syslog messages

http://IP.ADDRESS/pub/log.txt

Support

If you are experiencing troubles, make sure you

collect as much data on the problem and to be precise

with when the problem occurred. Just providing syslog

data to support will not help point to the problem but

are merely clues of what was happening over time. As

with any murder mystery game, the more clues gathered

make the attempt at nding the culprit (the reason for the

problem) an easier task.